Central station operator job description

Reports To: Central Station Supervisor

Primary Functions: Security Central Station Monitoring

Duties and Responsibilities:

Monitors and responds appropriately to security system alarms and security access issues.
Monitors all video recorders and internal and external security video cameras.
Monitor the Kaba Maas Security Lock System by assigning combinations to staff and service personnel.
Interact with vendors, branches, technical support departments and management to provide support and/or report routine preventive maintenance of security equipment per prescribed procedures.
Monitor large volume telephonic security call center, dispatch and direct communications.
Conduct monthly alarm test to all branch locations.
Provide visitor information and coordinate visitor or vendor movement.
Distribute keys, access cards and equipment to authorized users when directed.
Report and place service related work orders for repair using automated software programs.
Gathers information and writes reports.
Incident processing and Everbridge notification operations.
Perform other duties as assigned.
Qualifications

Education: High School graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Must be able to communicate clearly and effectively and be able to remain calm and react appropriately in an emergency situation. Must have previous alarm monitoring experience. Must have no history of conviction for fraud or other criminal activity. Must obtain and maintain a valid security guard's license (Alaska Only). This position requires a valid driver's license, acceptable and insurable driving record, pre-employment and random drug testing. Basic knowledge of computer operations preferred.

Tenure: Central Station Operator II, category 14 requires one year tenure in the Central Station Operator I position with successful completion of the Central Station Operator Level I certification and performance that meets or exceeds expectations. Central Station Operator III, category 13 requires one year tenure in the Central Station Operator II category 14 position with successful completion of the Advanced Operator Training Level and performance that meets or exceeds expectations. Senior Central Station Operator, category 12 requires one year tenure in the Central Station Operator III category 13 position with performance that meets or exceeds expectations.

Equal Opportunity Employer

*AKUSA*

Pay Rate: $16/hr - $18/hr
Monday - Friday work Schedule



This position has a Hybrid Schedule - allows Work From Home after completion of training.

Main Responsibilities:

• Process and handle alarm signals accurately and in a timely fashion.
• Dispatch proper authorities (Police/Fire/EMS) per established procedures.
• Respond to inbound calls from customers.
• Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm.
• Provide top quality customer service over the telephone.
• Assist customers with their accounts by updating information.

We have a lot to offer:

• Annual starting salary of mid $30's to low $40's
• Opportunity for growth/advancement.
• Job Security: our Customer Service Representatives continue to work throughout the pandemic.
• Schedules that average 15 working days per month for our Full-Time positions
  • Not interested in Full Time - we have Part-Time positions available as well .
• Bonuses for Overtime outside the normal schedule.

And more...

• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short-and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Paid time off for vacation, sick days, and floating holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)

Shifts:
Various shifts are available


Shift Information:
Our shifts run on a two-week rotation and are 12 hours. One week you will work 3 days with at least 2 business days off. The next week you will work 4 days with at least 2 business days off. This allows our team members built in overtime of 8 hours on week 2. Days off during the week to attend to personal matters without having to use their paid time off and a 3-day weekend off every other week. Don't let the 12-hour shifts discourage you from applying. Our team members appreciate the benefit of scheduling appointments without using their vacation or personal time!


Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Job DescriptionSalary:

Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.

Job Description:

The primary responsibility of this position is to dispatch on monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am

Job Duties:

• Respond to signals immediately with accuracy, while assisting customers professionally
• Work with technicians and installers to verify signals are received correctly
• Sort and file all work orders, customer updates, contracts and emergency instructions in the file cabinets located in the CS
• Must be Alarm Company Employee (ACE) Certifiable
• Provide directory assistance – information for 411
• Field and log calls for trouble/phone repair – 611
• Provide assistance for customers who dial “Operator”
• Assist with various projects that require data entry
• Stuffing and sorting bills/envelopes and customer inserts
• Does general office duties such as filing and verifying data as needed
• Capture market data on customer call backs/surveys
• Provide after-hours support for DSL products

Job Requirements:

• Must have high school education or equivalent
• Flexible schedule (weekends, holidays, varying shift schedules)
• Must have exceptional communication skills, Spanish preferred but not required)
• Must have good interpersonal skills with customer focus
• Ability to adapt to different personalities and resolve conflict with unpleasant customers

Physical, Mental and Environmental Requirements:

• Must be able to sit for long periods of time.
• Must have minimal ability to stand, sit, squat, bend, kneel, twist, crawl, reach, push, and pull as required for light duties of standard office clerical positions.
• Occasional lifting and/or carrying of objects weighing up to 20 lbs.
• Exposure to air-conditioned/heated office environment.
• Hearing is required to perceive information at normal spoken word level.
• Visual acuity is required for preparing and analyzing data, operation of office equipment, and determining the accuracy and thoroughness of work.

Compliance:

• If you need an accommodation as part of the employment process, please contact Human Resources.
• Equal Opportunity Employer, including disabled and veterans.
• If you want to view the EEO is the Law poster, please choose your language: English - Spanish - Arabic - Chinese
• If you want to view the EEO is the Law Supplement poster, please choose your language: English - Spanish - Arabic - Chinese
• If you want to view the Pay Transparency Policy Statement, please click the link: English

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