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Central station operator skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical central station operator skills. We ranked the top skills for central station operators based on the percentage of resumes they appeared on. For example, 20.7% of central station operator resumes contained emergency situations as a skill. Continue reading to find out what skills a central station operator needs to be successful in the workplace.

15 central station operator skills for your resume and career

1. Emergency Situations

Here's how central station operators use emergency situations:
  • Documented alarm handling procedures within the alarm screens, and responded actively during emergency situations.
  • Coordinate responses for emergency situations; Medical, Fire, Law Enforcement, Imminent threats, Power outages, Severe Weather.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how central station operators use data entry:
  • Verify data entry; call processing efficiency and audio records, providing necessary feedback and documentation to supervisors.
  • Performed various technical support duties, including troubleshooting alarm systems, information gathering, and data entry

3. Alarm Signals

Here's how central station operators use alarm signals:
  • Responded to residential and commercial alarm signal, effectively and proficiently, based on established company policies and procedures.
  • Monitored and responded to residential and commercial alarm signals, dispatching emergency personnel when necessary.

4. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how central station operators use security systems:
  • Collaborated with Corporate Security Managers and Systems Specialist to address current issues in physical security systems.
  • Initiate outbound calls to residential and commercial customers to conduct periodic test on property security systems.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how central station operators use outbound calls:
  • Answer incoming calls and making outbound calls for the alarm systems
  • Provided superior Customer service by handling inbound/outbound calls and route distribution

6. Control Systems

Here's how central station operators use control systems:
  • Operated Access Control systems, Assisted the customer with minor trouble shooting and programming.
  • Manage network engineering projects, integrating satellite, radio and telecommunications into classified computer, information and control systems.

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7. Multi-Line Phone System

Here's how central station operators use multi-line phone system:
  • Monitor alarms and act according to protocol * Answer multi-line phone systems * Assist customers with technical problems
  • Utilize multi-line phone system including the use of the TTY telephone system.

8. Law Enforcement Agencies

Here's how central station operators use law enforcement agencies:
  • Assist Law Enforcement Agencies in the apprehending of suspect(s) caught burglarizing or vandalizing businesses and homes.
  • Established and maintained rapport with fire, medical, and law enforcement agencies nationwide.

9. CCTV

Here's how central station operators use cctv:
  • Monitor security system, via CCTV to identify intrusions and prevent radiological sabotage.
  • Coordinate service calls on all retail Loss Prevention related equipment (CCTV, alarm systems, safes, locking systems).

10. Emergency Response

Here's how central station operators use emergency response:
  • Dispatch the appropriate emergency response agency.
  • Answered high volume emergency response calls of burglar, fire, medical and panic alarms and dispatched emergency services immediately.

11. Computer System

Here's how central station operators use computer system:
  • Worked with advance computer systems that monitor residential and commercial alarm peripherals throughout a large geographical area.
  • Operate a variety of communication equipment, including radio consoles, telephones and computer systems.

12. Alarm Panels

Here's how central station operators use alarm panels:
  • Assist customers with troubleshooting alarm panels and alarm panel inquiries.
  • Assisted customers with alarm panel inquiries and technical support.

13. Service Calls

Here's how central station operators use service calls:
  • Handle incoming/outgoing customer service calls regarding customer home and commercial alarm systems.
  • Received phone calls and created service calls for issues such as broken gates, and non-working cameras.

14. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how central station operators use ems:
  • Dispatch law enforcement officers, EMS personnel and fire personnel.
  • Dispatched police, fire department or EMS as appropriate.

15. Inbound Calls

Here's how central station operators use inbound calls:
  • Trained in Answering Service receiving inbound calls assisting customer and/or authorizes rapidly and efficiently.
  • Provided excellent customer service to inbound calls regarding billing, account maintenance, troubleshooting, and sales inquiries.
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List of central station operator skills to add to your resume

Central station operator skills

The most important skills for a central station operator resume and required skills for a central station operator to have include:

  • Emergency Situations
  • Data Entry
  • Alarm Signals
  • Security Systems
  • Outbound Calls
  • Control Systems
  • Multi-Line Phone System
  • Law Enforcement Agencies
  • CCTV
  • Emergency Response
  • Computer System
  • Alarm Panels
  • Service Calls
  • EMS
  • Inbound Calls
  • Service Tickets
  • Customer Accounts
  • Transferring Calls
  • Emergency Services
  • Windows
  • Video Surveillance
  • Customer Calls
  • Telephone Calls
  • Emergency Calls
  • Incident Reports
  • UL
  • Customer Inquiries
  • Local Authorities
  • Customer Complaints
  • Dice
  • Alarm Events
  • Computer Aided Dispatch
  • Customer Issues
  • Security Alarms
  • Emergency Alarms
  • DMP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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