Customer Care Specialist (Dental, Vision, & Hearing)
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
ManhattanLife has about 1 million customers all over the United States. We are growing in customers every day and need your help to respond to their questions. We need several excellent customer service professionals to answer our busy phone lines in our Dental, Vision, and Hearing (DVH) department.
Duties and Responsibilities:
Manage inbound calls in a timely manner while providing high quality service.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Minimum Qualifications:
High School Graduate or equivalent (GED); Associate's Degree preferred.
Knowledge, Skills and Abilities:
1+ years of call center experience, preferably in health insurance and/or life insurance related customer care.
Excellent verbal and written communication and interpersonal skills along with active listening.
Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc.
Ability to research and analyze data.
Ability to multi-task, set priorities, and manage time effectively.
Maintain a professional attitude in challenging situations.
Meet personal/team qualitative and quantitative metrics.
Bilingual in Spanish or other languages preferred.
Travel Requirements:
This position does not require travel.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$34k-40k yearly est. 4d ago
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Data Entry Specialist
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who We Are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
Join our Data Entry team!
As a Data Entry Specialist, you'll ensure data is entered into our proprietary system. An essential role to the team, this position entails keeping data up to date.
Duties and Responsibilities:
Review medical claims that come in.
Open, prep and scan incoming claims.
Enter claims information for Medicare Supplement, Dental, Vision and Hearing along with Affordable Choice.
Keep awareness of any product system modifications and enhancements along with any procedural changes.
Collaborate, coordinate, and communicate with departments within the company to ensure in constant sharing of information and quality of service for our customers.
Complete special projects and tasks as assigned.
Minimum Qualifications:
High School Graduate or equivalent (GED); one year of business experience; insurance knowledge preferred. Type a minimum of 45 words per minute.
Knowledge, Skills and Abilities:
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to make procedural decisions and judgments on sensitive, confidential issues.
Dependable and flexible.
Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
Strong data and records management skills.
Travel Requirements
Travel is not anticipated for this position.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$36k-48k yearly est. 6d ago
Regional Field Sales Manager (Texas or Oklahoma)
Government Employees Health Association 4.8
Remote or Texas job
Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.
G.E.H.A has one mission: To empower federal workers to be healthy and well.
We are seeking a highly organized and initiative-taking Field Sales Manager to drive engagement with government benefits professionals across federal agencies. . As the Field Sales Manager, you will play a crucial role in ensuring that G.E.H.A grows it's database of federal benefits professionals and drives qualified sales leads . This role offers an exciting opportunity to collaborate with cross-functional teams and contribute to the success of our Sales events and initiatives.SKILLS
SKILLS
Key Responsibilities:
Cultivate relationships with federal agency benefits officers and HR professionals to promote G.E.H.A offerings.
Represent G.E.H.A at local agency events, health fairs, and virtual sessions to drive member engagement and lead generation.
Collaborate with internal sales and marketing teams to align outreach strategies with regional goals.
Identify and attend high-impact events that support federal employee health and wellness education.
Deliver compelling presentations and product overviews tailored to federal audiences.
Track engagement metrics, lead conversion, and event ROI to inform future strategy.
Stay informed on federal benefits trends, agency needs, and competitive landscape.
Serve as a regional expert and advocate for G.E.H.A's mission and services.
Collaborate with internal stakeholders to identify opportunities for process improvement, efficiency enhancements, and resource optimization within the sales management process.
Maintain accurate records and documentation related to contractor activities, expenses, and performance metrics, providing regular updates and reports to management as .
Stay informed about industry trends, best practices, and regulatory requirements related to field sales, incorporating insights and recommendations into program enhancements.
Qualifications:
Bachelor's degree in business administration, Marketing, Event Management, or a related field; additional years of qualifying relevant work experience may be considered in lieu of formal education.
Minimum of 5 years of experience in event coordination, sales management, or related roles, preferably within the healthcare, pharmaceutical, or consumer goods industries.
Strong people skills with the ability to build and maintain relationships with diverse stakeholders, including federal workers, vendors, and internal team members.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
Proven project management skills with the ability to prioritize tasks, manage timelines, and coordinate resources to meet deadlines and objectives.
Meticulous with a focus on accuracy and precision in all aspects of work, including documentation, tracking, and reporting.
Proficiency in Microsoft Office Suite, project management software, and other relevant tools for communication, collaboration, and data management.
Ability to work independently with minimal supervision, as well as collaboratively within a collaborative environment.
Flexibility to adapt to changing priorities, business needs, and market dynamics, with an initiative-taking and purposeful mindset.
Willingness to travel often to attend meetings, training sessions, and events as needed.
Must be located in the Texas or Oklahoma market
Work-at-home requirements
Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
Latency (ping) response time lower than 80 ms
Hotspots, satellite and wireless internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
How we value you
Competitive pay/salary ranges
Incentive plan
Health/Vision/Dental benefits effective day one
401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
Robust employee well-being program
Paid Time Off
Personal Community Enrichment Time
Company-provided Basic Life and AD&D
Company-provided Short-Term & Long-Term Disability
Tuition Assistance Program
While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.
Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
The hiring range for this position is $81,755 - $103,425 USD. At G.E.H.A, the current maximum salary for this role is $115,245 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.
G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.
G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.
$81.8k-103.4k yearly Auto-Apply 60d+ ago
IT HelpDesk Support Technician
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
ManhattanLife currently has an opportunity for an experienced and professional IT HelpDesk Support Technician to provide on-site support for our Houston, Texas office as a member of our Manhattan Technology Assistance Center (MTAC). In this position, the successful applicant will be responsible for enabling the business through excellent customer service and technical support. The Technician will provide desk-side and remote support to the organization's local end users and work as part of the larger MTAC team providing support to remote users and other locations. This is an excellent opportunity for the right individual to join an established organization as it continues to grow.
We are looking for a qualified IT HelpDesk Support Technician that will support and maintain computer systems and networks aiming for the highest functionality. The successful IT Support Technician must have a thorough knowledge of desktop computer software and hardware. The ideal candidate will have great troubleshooting abilities, but also know when to ask for help by escalating issues to higher tier IT Team. This role also requires the communication finesse to guide users on the appropriate and safe usage of IT systems.
Duties and Responsibilities:
Embrace a passion for fast and friendly customer service.
Provide helpdesk and technical support desk-side, by phone, and via remote access.
Configure install and update PCs/Laptops. Possess knowledge of how to upgrade hardware modules when needed (RAM/HDD/SSD/CPU/Graphics/etc.). Ensure systems are up-to-date (the latest patches installed).
Install, configure, and troubleshoot network printers when needed.
Set up network equipment for remote employees, provide connectivity guidance.
Evaluate equipment/software/hardware issues. Escalate when needed.
Ensure endpoints security, including virus, network, and email protection.
Provide Conference Room Audio/Video/Meeting Equipment Support.
Efficiently log and categorize support requests in the ticketing system. Ensure timely updates.
Work with the Global IT Team on new projects and solutions.
Conduct basic tests of servers, LAN, WAN, and Wi-Fi to ensure availability.
Minimum Qualifications:
High School Diploma or equivalent (GED).
Knowledge, Skills and Abilities:
Must possess 2+ years of professional experience with:
Ticket systems and general IT ticket methodology; ConnectWise Manage experience preferred.
Remote Machine Management tools; ConnectWise Automate and ScreenConnect experience preferred.
Documentation systems and best practices around documentation; ITGlue experience preferred.
Desktop Support for Windows 10/11
Provisioning End-User equipment
Hardware support for End-User equipment
Microsoft Office 365 Suite
Microsoft Active Directory
Adobe Products
Zoom/Cisco WebEx Teams/MS Teams
Preferred additional experience with:
IBM iSeries/AS400
Apple (iPhone, iPad) / MacOS
Cisco IP Phone Support
Cisco Meraki Support
Maintain professional attitude.
Excellent verbal and written communications skills.
Ability to handle multiple priorities and demonstrate a teamwork attitude in a customer service environment.
Strong analytical skills, detail oriented, ability to work with minimal supervision, and be highly motivated.
Travel Requirements:
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$33k-45k yearly est. 19d ago
Underwriter
Heritage Insurance 4.2
Houston, TX job
Personal Lines Underwriter Company: Heritage Insurance Companies About the Role We're seeking a motivated and detail-oriented Personal Lines Underwriter to join our growing national homeowners insurance team. In this role, you'll review, evaluate, and rate insurance applications to determine eligibility and manage risk in accordance with established company guidelines. You'll play a key part in evaluating risk, supporting agency relationships, and ensuring we deliver exceptional service to our partners and policyholders.
Key Responsibilities
Collaboration & Communication
* Partner effectively with Underwriting, Operations, Product Management, Claims, and Sales teams.
* Communicate clearly and professionally with coworkers, management, vendors, and external partners.
* Actively participate in underwriting projects and initiatives that support team goals.
Customer & Agent Relations
* Build and maintain positive relationships with producers to support business growth and retention.
* Provide agents with guidance on application submissions and eligibility expectations.
* Participate in agency management and engagement activities.
* Respond to inquiries from policyholders and prospects in a timely and professional manner.
Risk Evaluation
* Review applications, loss history, and supplemental information to determine risk acceptability within authority levels.
* Assess potential loss exposures based on catastrophe, claim frequency, and severity.
* Handle high-value and exceptional risks as authorized.
* Review inspection reports, endorsement requests, cancellations, and renewals for compliance and eligibility.
* Ensure accurate rating of new and renewal policies using internal systems and reference tools.
* Obtain and analyze additional documentation as needed for underwriting decisions.
* Maintain compliance with state and federal regulations, as well as company policies and procedures.
Qualifications
* Education: Associate's or Bachelor's degree preferred.
* Licensure: 2-20, 20-44PL, or 4-40 license preferred.
* Experience:
* Minimum three (3) years of property and casualty agency or company experience required.
* At least one (1) year of property and casualty underwriting experience required.
* Technical Skills: Proficiency with Microsoft Office Suite and internet research tools.
* Knowledge: Solid understanding of industry regulations, underwriting practices, and risk management principles.
* Interpersonal Skills:
* Strong communication and relationship-building abilities.
* Excellent customer service orientation with a proactive problem-solving mindset.
* Highly organized, detail-oriented, and adaptable in a fast-paced environment.
* Team-oriented collaborator who contributes positively to workplace culture.
Additional Information
* All employees must successfully complete a pre-employment background check; additional screenings may be required depending on role (e.g., driving history, credit check, etc.).
* This job description outlines general responsibilities and qualifications but is not an exhaustive list. Duties may be adjusted as business needs evolve.
Equal Opportunity Employer
Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer. We value diversity and do not unlawfully discriminate against qualified applicants or employees based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, disability, marital status, veteran status, or any other protected characteristic under applicable law.
$40k-67k yearly est. 19d ago
Life Policy Holder Services Auditor
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
The Life Policy Holder Services Auditor will be responsible for performing a variety of data analysis, policy and plan code review and set-up verification, employee performance auditing, and may assist other departments in making policy changes. The role may handle plan code changes and other updates as needed.
Duties and Responsibilities:
Work closely with the Operations Analyst to update plan codes if necessary.
Process repetitive payment system checks.
Analyze processes and information to identify business opportunities.
Review and test systems for conformance to functional and performance requirements.
Maintain quality standards by auditing performance of others within the department.
Identify operational requirements and develop new processes and procedures to enhance operations.
Determining appropriate methods to analyze operations, relevant information, and data.
Conduct routine and target audits across the department to ensure procedures are being followed correctly.
Develop and maintain accurate audit logs, records, and reports.
Prepare audit summaries and present findings to management.
Provide the team with their individual audit report.
Track and report inconsistencies, errors, and non-compliance practices.
Track resolution of audit findings and ensure corrective actions are completed.
Assist in identifying opportunities of improvement and training topics.
Minimum Qualifications:
Bachelor's Degree in Finance, Business Administration preferred; financial or insurance industry knowledge required.
Knowledge, Skills and Abilities:
Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to make procedural decisions and judgments on sensitive, confidential issues.
Strong organizational skills with high attention to detail.
Dependable and flexible.
Strong data and records management skills.
Ability to work on initiative and within tight deadlines, prioritizing in a demanding environment.
Travel Requirements:
This position does not require travel.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$34k-47k yearly est. 6d ago
Operations Manager
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
ManhattanLife is seeking an organized and highly motivated Operations Manager to join our growing team in Houston. This role will manage operations for our international life and annuity lines of business at our Home Office. You will liaison with multiple teams, including upper management. The successful candidate will have strong insurance and financial industry knowledge and be very comfortable with managing teams and operation processes. This is a chance to build on your experience, with plenty of room for growth.
Duties and Responsibilities:
Make important policy, planning, and strategy decisions.
Help manage the day-to-day operations of our department and annuity insurance products.
Develop, implement, and review operational policies and procedures.
Develop, implement, and manage a system and operational workflow in our policy admin system.
Oversee production, reporting, and planning.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Manage escalations from agents and policy holders regarding system issues and/or requests.
Work with executives and upper management to determine values, mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the department.
Support worker communication with the management team.
Minimum Qualifications:
Bachelor's degree in Finance, Operations Management or Business Administration, or in a related field.
Knowledge, Skills and Abilities:
5-7 years insurance or financial operations industry experience.
Excellent performance improvement, and operations strategy.
Strong understanding of mutual funds and finance.
Ability to adapt quickly and work in a fast-paced, dynamic environment.
Bilingual in Spanish preferred.
Travel Requirements:
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$63k-90k yearly est. 18d ago
Health Claims Examiner
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
ManhattanLife is seeking entry-level to experienced Health Claims Examiners. Claims Examiners support our organization's Claims team by evaluating medical claim submissions and processing them in our systems. We are looking for professionals who are detail-oriented, have a solid understanding of insurance claims, and can work both independently and as part of a team.
Duties and Responsibilities:
Evaluate claims based on documentation received and provide timely follow-ups for claims being adjudicated.
Process claims in accordance with company policies, contract provisions, and applicable laws.
Process claims in our operating system.
Communicate via written correspondence, email, or phone.
Perform other duties as assigned.
Minimum Qualifications:
High school graduate or equivalent (GED).
Prior work experience in a corporate insurance or financial office is preferred.
Preferred Experience & Skills:
1-3 years of claims experience preferred.
Solid knowledge of ICD-9, ICD-10, or medical coding.
Background in insurance claims, preferably in supplemental health.
Ability to read and understand policy language.
Understanding of basic medical terminology.
Ability to prioritize and manage workload to meet deadlines.
Ability to work independently and as part of a team.
Travel Requirements:
This position does not require travel.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$49k-67k yearly est. 17d ago
IBM i (AS/400) Systems Administrator
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
As the IBM i (AS/400) Systems Administrator, you'll be the primary owner of our IBM i platform-ensuring operating systems are current, systems are secure and performant, backups are reliable, and high availability/disaster recovery is ready. You'll manage LPARs, coordinate with vendors, lead root-cause investigations, and drive preventive maintenance to maintain stable and compliant operations.
Duties and Responsibilities:
OS, Firmware & PTF Lifecycle
Plan, stage, and apply OS releases, firmware updates, and PTF/PTF groups.
Validate updates in lower environments; schedule IPL windows and rollback plans.
Maintain change documentation and audit evidence.
Capacity & Performance
Monitor CPU, memory pools, ASP/IASP storage, and I/O.
Use Collection Services and Performance Data Investigator for trend analysis and tuning.
Optimize subsystems, job priorities, and memory pools.
Security Administration
Manage user/group profiles and authorities; maintain AUTLs and object permissions.
Enforce password and system value policies.
Configure QAUDJRN auditing; produce entitlement and audit reports.
Backup & Restore
Own BRMS policies (daily/weekly/monthly).
Manage media/VTL handling and offsite rotations.
Perform SAVSYS/SAVLIB as needed; execute test restores and maintain recovery runbooks.
High Availability & Disaster Recovery
Maintain replication/HA tools (e.g., PowerHA, MIMIX, Quick-EDD).
Validate remote journaling and run DR exercises/role-swap drills.
Track and report RPO/RTO metrics.
LPAR Management & Configuration
Administer HMC partition profiles and perform DLPAR moves.
Coordinate VIOS/SAN mappings with infrastructure teams.
Manage TCP/IP, DNS/NTP, routing, and printers/outqs.
Vendor Coordination
Open and manage cases with IBM and solution vendors.
Schedule field maintenance; manage licenses and renewals.
Incident & Problem Management
Lead root-cause analysis for systemic issues.
Implement corrective and preventive actions.
Keep stakeholders informed throughout.
Documentation & Compliance
Maintain SOPs and runbooks.
Provide audit artifacts; enforce change control and segregation of duties.
Minimum Qualifications:
Bachelor's degree in an IT-related field and 3+ years of IBM i/AS/400 systems administration; or
Associate degree/technical program and 4+ years of relevant experience; or
Equivalent hands-on experience (5+ years) administering IBM i environments.
Knowledge, Skills and Abilities:
Platform Expertise
Subsystems, job scheduling, libraries/objects, journaling, save/restore, IFS.
Strong grasp of LPAR concepts and system values.
Core Tooling
IBM i Access Client Solutions (ACS), 5250 emulator, Navigator for i, HMC.
BRMS, Collection Services, Performance Data Investigator.
Security & Audit
QAUDJRN/QAUDCTL/QAUDLVL configuration, exit points, password policies (QPW* values).
Adopted authority, access reviews, and reporting.
Storage & HA Basics
ASP/IASP management, journaling/remote journaling, replication concepts.
VTL/tape libraries, SAN/VIOS coordination.
Scripting & Automation
CL programming, operational SQL, qsh/QP2TERM utilities.
Strong discipline in change management and documentation.
Soft Skills
Clear communicator, detail-oriented, and calm under pressure.
Strong collaboration with developers, infrastructure teams, and auditors.
Availability
Able to support maintenance windows and participate in an on-call rotation.
Preferred Experience
Experience with PowerHA, MIMIX/Quick-EDD, and role-swap orchestration.
Monitoring/automation tools (e.g., Robot/Console, Nagios), log aggregation, and alert tuning.
Exposure to SAN/VIOS administration (NPIV, vSCSI), PowerVC, or cloud backup gateways.
Familiarity with compliance frameworks (SOX/PCI/HIPAA).
Database care (RGZPFM, journal receiver management) and Db2 for i performance tuning.
Travel Requirements:
This position may require light travel within a ten-mile radius from one local office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$87k-112k yearly est. 20d ago
Assistant Property Manager
Manhattan Life Group 3.9
Manhattan Life Group job in Houston, TX
About Company:
Since 1850, we have stood by policyholders with diligence and compassion. Year after year and decade after decade, we have demonstrated our commitment to honoring claims and processing them with professionalism and care. Today, our organization's primary purpose is to provide health and life insurance and annuity products that help policyholders achieve the life affirmations of health, wealth, and security.
Scope and Purpose:
The Assistant Property Manager plays a critical role in supporting the management and operational efficiency of property assets within the insurance sector, specifically at our Houston Corporate Office. This position is responsible for assisting in the oversight of property maintenance, tenant relations, and lease administration to ensure optimal property performance and compliance with company policies. The role requires close collaboration with vendors, contractors, and internal teams to coordinate repairs, improvements, and routine inspections. The Assistant Property Manager will also contribute to budgeting, reporting, and risk management activities to safeguard the company's real estate investments. Ultimately, this position ensures that all property-related functions are executed smoothly, enhancing tenant satisfaction and protecting asset value.
Duties and Responsibilities:
Assist in managing day-to-day property operations including maintenance requests, vendor coordination, and tenant communications.
Support lease administration tasks such as preparing lease documents, tracking lease expirations, and ensuring compliance with lease terms.
Coordinate property inspections and oversee timely completion of repairs and preventative maintenance.
Maintain accurate records of property activities, tenant interactions, and compliance documentation.
Assist in implementing risk management strategies to minimize liabilities and ensure adherence to safety regulations.
Respond promptly to tenant inquiries and resolve issues to maintain positive tenant relationships.
Support the Property Manager in special projects and initiatives aimed at improving property operations and tenant satisfaction
Minimum Qualifications:
Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field.
Minimum of 1 years of experience in commercial property management or a related role, preferably within the corporate real estate sector.
Proficiency in Impak and Yardi software.
Strong organizational and communication skills with the ability to manage multiple tasks simultaneously.
Knowledge of lease agreements, property maintenance, and vendor management.
Knowledge, Skills and Abilities:
Advanced knowledge of MS Office Suite (Word, Excel, Outlook, etc.), Adobe products, and other PC applications and/or software.
Oral & written communication and customer service skills.
Excellent organizational and people skills.
Ability to prepare reports by gathering, analyzing, and summarizing relevant information from multiple sources.
Ability to work well independently or in a team environment, and within require deadlines.
Experience working in a corporate office environment.
Strong problem-solving skills and a proactive approach to tenant and property issues.
Travel Requirements:
This position may require travel within a 10-15 mile radius between properties.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$34k-47k yearly est. Auto-Apply 52d ago
Filing and Compliance Analyst
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who We Are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest, most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Our success is a result of a focus on continual growth, personalized customer service, and financial soundness. At ManhattanLife, our employees are at the core of our success. Our corporate culture rewards individual contributions and teamwork. We value diversity, unique abilities, and experience. We seek individuals who want to use their talents and expertise to contribute to our continued growth and success while providing our customers with superb customer service, care, and compassion.
Scope and Purpose:
We are seeking recent college graduates to take on our Filing and Compliance Analyst position in our growing headquarters and operations office. The ideal candidate will be eager to expand their knowledge about filing applications with states for the company to sell and market its products. As our Filing and Compliance Analyst, you will work to ensure that insurance regulations and filing requirements are met. This position is a great opportunity to start your professional career.
Duties and Responsibilities:
Preparation and submission of filings for company line products and programs to all State Insurance Departments.
Communication to State Insurance Departments to ensure approval of filings.
Create and update insurance contracts for filing with State Departments of insurance.
Internal coordination with various levels of the organization to maintain open communication and collaboration to secure information necessary to complete a filing.
Interaction with Departments of Insurance on policy/contract filings.
Distribute State objections to the appropriate individuals and ensure responses are received and submitted within the required time-frames.
Obtain copies of statutes and regulations that have been referenced in a State objection and distribute to responsible party.
Finalize responses to State objections with accurate and appropriate attachments for submission to the State.
Minimum Qualifications:
Bachelor's Degree in English, Communications, Business Administration, Political Science, or in a related field preferred.
Knowledge, Skills and Abilities:
At least 2 years of insurance, paralegal, and/or medical experience preferred.
At least 1 year of Insurance Product filing experience, preferably using SERFF.
Ability to write documents in a concise, professional manner.
Attention to detail and high accuracy.
Legal research and writing experience is preferred.
Thorough, organized, and works well independently; collaborates as needed.
Able to take constructive feedback.
Highly proficient in Microsoft Office products.
Travel Requirements
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$53k-73k yearly est. 17d ago
Policy Holder Service Supervisor
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
The Policy Holder Services Supervisor will oversee a team of Policyholder Services staff as well as service agents, policyholders, and providers and may assist other departments in making policy changes. To be successful, you should have strong insurance industry knowledge and be very comfortable with managing teams and operation processes.
Duties and Responsibilities:
Help promote a company culture that encourages top performance and high morale.
Oversee production, reporting, and planning for Policy Holder Services.
Work with department director and upper management to determine values, mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the department.
Enforce established guidelines and procedures.
Support worker communication with the management team.
Efficiently organize daily tasks and shift priorities when needed to meet deadlines.
Respond to team inquires in the expected turnaround time.
Delegate and assign work to the team.
Assist with creating, updating, and standardizing operating procedures within the department.
Process repetitive payment system checks, and contract maintenance.
Approve timecards.
Minimum Qualifications:
High School Graduate or equivalent (GED); education in insurance, healthcare, business administration or equivalent relevant experience preferred.
Knowledge, Skills and Abilities:
3-5 years of insurance industry experience.
At least 2 years of experience in a supervisory and/or management role.
Experience with general insurance, and production experience in the relevant industry.
Excellent performance improvement and operations strategy.
Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to make procedural decisions and judgments on sensitive, confidential issues.
Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
Strong data and records management skills.
Travel Requirements:
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$44k-66k yearly est. 6d ago
Software Development Manager
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
We are seeking a Software Development Manager to lead a talented team of 10 developers in delivering high-quality, scalable software solutions. You'll guide your team through all stages of the development lifecycle-from concept and design to deployment and ongoing improvement-within a collaborative, Agile environment.
This role is ideal for a hands-on leader who thrives at the intersection of technology, people, and process. You'll balance technical oversight with coaching and team development, drive best practices in quality and delivery, and partner closely with business and PMO teams to ensure projects are aligned, efficient, and impactful.
Duties and Responsibilities:
Lead & Develop the Team
Manage, mentor, and inspire a team of software developers to deliver high-quality results and grow their careers.
Foster a culture of accountability, innovation, and continuous improvement.
Oversee workload management, performance, and individual development plans.
Deliver Great Software
Ensure timely, quality delivery of projects using Agile methodologies.
Provide technical direction in a .NET / JavaScript (Vue.js) environment with MS SQL and MongoDB backends.
Champion software craftsmanship, scalable architecture, and best coding practices.
Collaborate Across the Business
Partner with business teams to understand needs and translate them into actionable development plans.
Work closely with the PMO to align timelines, priorities, and resources.
Communicate progress, risks, and outcomes clearly to stakeholders.
Drive Quality & Performance
Maintain high standards for software quality through testing, code reviews, and continuous integration.
Encourage a proactive approach to problem-solving and system optimization.
Promote process improvements that enhance team velocity and delivery predictability.
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Systems, or equivalent work experience.
Knowledge, Skills and Abilities:
At least 7+ years of experience in software development, including 3+ years in a leadership or management role.
Deep expertise in .NET (C#) and JavaScript frameworks (preferably Vue.js).
Strong understanding of MS SQL and MongoDB.
Proven experience managing Agile development teams.
Excellent communication, collaboration, and organizational skills.
Passion for mentoring others and building high-performing teams.
Preferred Experience
Experience working with PMO processes or enterprise project governance.
Familiarity with CI/CD pipelines, DevOps practices, and Azure or other cloud platforms.
Experience leading hybrid or remote software development teams.
Travel Requirements:
This is a full-time, hybrid position based in Houston. Travel is not anticipated for this position. Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$101k-125k yearly est. 13d ago
Operations & Research Coordinator
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
The Operations and Research Coordinator will provide direct administrative support to the Chief of Staff and Vice President of Sales and Account Management. In this role, you will be assisting our Marketing and Operations departments. The ideal candidate will be adaptable, detail oriented, highly organized, and comfortable working in a fast-paced environment.
Duties and Responsibilities:
Conduct product research and market rate studies in specific regions.
Create and modify PowerPoint presentations.
Assist with RFP for our Voluntary Benefits department.
Coordinate and schedule meetings and projects as requested.
Perform various administrative tasks including but not limited to letter writing, spreadsheet creation, report reviews, etc.
Collaborate internally with multiple different divisions on projects.
Support cross-functional initiatives between sales and operations.
Help document process improvements and workflows.
Coordinate between departments to ensure smooth project execution.
Assist in planning and managing small special projects across departments.
Help track timelines, deliverables on projects.
Complete ad hoc administrative tasks and other duties as needed.
Minimum Qualifications:
High School Graduate or equivalent (GED); financial or insurance industry knowledge preferred.
Knowledge, Skills and Abilities:
Excellent interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to coordinate multiple streams of work independently with close attention to detail.
Ability to make procedural decisions and judgments on sensitive, confidential issues.
Computer literate; demonstrates proficiency in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Possess effective time management and prioritization skills.
Travel Requirements:
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$40k-59k yearly est. 13d ago
Junior Staff Auditor
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
We are looking for a talented and inquisitive person who would enjoy investigating financial records and help find any errors, inconsistencies, or irregularities in our books. This position is a part of our internal audit staff, responsible for working with our internal management, outside auditors, and government regulators. You will be involved in creating and reviewing company reports for relevance and accuracy. You will interact with company staff to determine if operational procedures and internal controls need to be enhanced. This position may also be involved with tracking compliance with appropriate insurance regulations. This is an excellent position to display and increase your audit skills and to advance your audit career.
Duties and Responsibilities:
Understand key business drivers and associated risk and control concepts.
Develop and execute within a global team environment, audit testing programs in accordance with professional standards.
Perform diversified accounting, auditing, and consulting assignments under the direction of the Vice President of Internal Audit.
Develop a detailed understanding of business processes, defining control objectives and looking for both control gaps and opportunities to gain process efficiency.
Perform key control process walkthroughs, maintain process narratives, control documentation, and risk control matrices.
Advise business process owners on efficient control design and facilitates implementation of controls that mitigate the associated risks.
Prepare detailed work-papers and audit evidence, supporting reasonable assurance regarding the Company's: effectiveness and efficiency of operations, reliability of financial reporting, and compliance with laws and regulations.
Ability to meet deliverable, quality assurance and methodology standards, including proving real-time feedback to clients and co-workers.
Complete assignments with strong attention to detail and thoroughness of coverage.
Ability to direct an audit through all stages from planning to issuance of deliverables, and ability to ensure timely completion of all components of the audit.
Experience working in the financial services/insurance industries is a plus.
Strong analytical skills and system query abilities.
Perform Information Technology (IT) General Control Testing.
Minimum Qualifications:
Bachelor's Degree in Accounting with a minimum 1 to 3 years of audit experience, including experience as an in-charge auditor.
Knowledge, Skills and Abilities:
Willing to work toward obtaining a valid certified internal auditor or certified public accountant's license by taking and passing the applicable CIA or CPA state exam.
Life, health and disability products, including traditional term, universal life and annuities (preferred).
Insurance risks and operations, including new business, underwriting, claims, commission, etc. (preferred).
Key insurance laws and state regulations (preferred).
Advanced knowledge in Microsoft Office including Word, PowerPoint, Excel, and Visio; AS/400.
Strong analytical skills, detail oriented, work with minimal supervision, and be highly motivated.
Maintain professional attitude.
Excellent verbal and written communications skills.
Ability to handle multiple priorities and demonstrate a teamwork attitude in a customer service environment.
Travel Requirements: This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$52k-64k yearly est. 16d ago
Agent Counselor & Enrollment Specialist (ACES)
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
The Agent Counselor & Enrollment Specialist provides support to assist producer partners with various business related and sales functions via email and phone communications. Members of the ACES team will work in close coordination with our internal Agency Relationship Managers to ensure that each and every sales channel gets the attention they need to be successful. ACES will also be tasked with building relationships with additional internal assets to help formulate thoughtful solutions to agent issues and escalations.
Duties and Responsibilities:
Act as an initial resource for agent issues via email, chat and phone, secure relevant information, and identify possible pathways for expedient resolution.
Act as an agent sounding board and advisor to contribute to the development and attainment of key relationship management strategic objectives.
Professional communication via phone, email, and chat.
Collaborate with internal stakeholders to develop and execute on key producer partner objectives.
May participate and/or conduct product training and one-on-one meetings with agents in support of sales efforts.
Minimum Qualifications:
Associate degree preferred; Equivalent work experience considered.
Knowledge, Skills and Abilities:
Ability to create and develop strong relationships with internal assets, as well as our sales channel.
Excellent oral and written communication skills.
Goal-oriented and personally accountable for results.
Strong problem-solving skills.
Ability to adapt to ambiguous or unfamiliar terrain.
Self-starter and motivated to learn, at times independently.
Bilingual in Spanish is a plus.
Travel Requirements:
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in product and operational processes.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$35k-49k yearly est. 4d ago
FIMMAS IT Director
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
We are seeking a Director of IT with deep expertise in FIMMAS to play a key role in supporting and enhancing our core insurance administration systems. This position serves as a technical and functional subject matter expert, ensuring stability, integration, and continuous improvement of the FIMMAS platform and related technologies.
The ideal candidate has strong technical proficiency MS SQL, combined with experience in insurance operations. You will lead system analysis, configuration, and enhancement initiatives while partnering closely with business teams, developers, and vendors to deliver high-quality, reliable solutions that support organizational goals.
This is a great opportunity to make a meaningful impact within a collaborative IT organization supporting a growing insurance business. You'll work with critical enterprise systems, shape technical direction, and play a key role improving how technology enables our operations. We offer a supportive environment where expertise is valued and innovation is encouraged.
Duties and Responsibilities:
Serve as the primary technical lead and subject matter expert for the FIMMAS system.
Manage complex system configurations, integrations, and workflows across business and IT environments.
Lead troubleshooting and root cause analysis for system issues, ensuring timely resolution and minimal disruption.
Develop and maintain SQL queries, stored procedures, and reporting solutions to support data analysis and operational needs.
Partner with business stakeholders to define requirements, document use cases, and translate them into actionable technical solutions.
Lead or contribute to system upgrades, patches, and enhancements in collaboration with vendors and internal teams.
Provide mentorship and technical guidance to junior analysts and support staff.
Ensure documentation, best practices, and change management standards are consistently followed.
Identify opportunities to streamline processes and improve data integrity, performance, and system usability.
Minimum Qualifications:
Bachelor's degree in Information Systems, Computer Science, or equivalent work experience.
Extensive hands-on experience with FIMMAS in a production or enterprise environment.
Knowledge, Skills and Abilities:
Proficiency with MS SQL (data structures, scripting, optimization).
Strong understanding of insurance business processes and policy administration workflows.
Proven ability to manage multiple complex initiatives simultaneously with minimal supervision.
Excellent analytical, problem-solving, and communication skills.
Demonstrated leadership in coordinating efforts across IT and business teams.
Preferred Experience:
Experience working with life, health, or group insurance systems.
Familiarity with system integration methods (ETL, APIs, data mapping).
Prior experience in project leadership or mentoring roles within IT.
Knowledge of reporting tools and data analytics concepts.
Travel Requirements:
This is a full-time, hybrid position based in Houston. Travel is not anticipated for this position.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$123k-163k yearly est. 22d ago
Director of Billing Operations & Strategy
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
We are seeking a strategic, technology forward Director of Billing Operations & Strategy to lead and transform our Premium Billing department. As the Director of Billing Operations & Strategy, you will oversee the daily operations of the Premium department, implement strategic and operational process improvement, and leverage technology and automation. You will ensure this department credits premium payments to policyholder's accounts and responds to written inquiries to billing and receivables. The ideal leader will possess strong people management skills, a continuous improvement mindset, and a track record of scaling billing operations through innovation and strategic oversight.
Duties and Responsibilities:
Lead and optimize the daily operations of the Premium Billing department, ensuring accuracy and exceptional service delivery.
Drive strategic initiatives to improve billing processes, systems, and workflows-leveraging automation, analytics, and technologies.
Ensure timely processing of accounting transactions and responses to written inquiries.
Establish and maintain exceptional recruiting standards to acquire a high caliber of people with diverse skills and background.
Conduct weekly, monthly, quarterly, and annual analysis reports to identify trends, coordinate work activity, maximize productivity, and ensure the highest level of customer service and goals are achieved.
Analyze key metrics, customer communications, and direct “on the floor” observations to make informed decisions toward the improvement of all billing functions.
Collaborate with other Operations areas on billing issue resolution.
Effectively communicate and present on billing operations matters to key stakeholders and leaders as needed.
Establish and maintain policies, procedures, and structures necessary in executing initiatives, programs, and projects and ensuring compliance with industry standards and regulations.
Set clear goals, priorities, and objectives for the direct report management team.
Foster an inclusive and positive team environment within the department and demonstrate strong leadership skills.
Utilize a reward system to recognize all factors of performance, business results, and personal effectiveness.
Provide guidance and direction to managers and supervisors toward their professional development to maintain a competent business unit.
Provide strong support and development to all staff members to achieve metrics within their role and advancement opportunities.
Complete performance appraisals for all direct reports monthly, quarterly, and annually.
Lead special projects and tasks as assigned.
Minimum Qualifications:
Bachelor's degree in Business Administration, Accounting, Finance, or a related field. Financial or insurance industry knowledge preferred.
Knowledge, Skills and Abilities:
At least 3-5 years of leadership skills and/or professional office experience from a business perspective.
At least 5 years of financial transaction experience, account/system reconciliation and/or accounts payable.
At least 2 years of experience in the financial and/or health insurance industry.
Strong proficiency with computers, especially logging records and Microsoft Office Excel and Word.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Strong organization skills with extreme attention to detail.
Ability to analyze data and make informed decisions and judgments on sensitive, confidential issues.
Dependable, flexible, and ability to maintain confidentiality.
Strong data and records management skills.
Travel Requirements:
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$114k-148k yearly est. 23d ago
Insurance Filing Analyst
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who We Are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest, most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Our success is a result of a focus on continual growth, personalized customer service, and financial soundness. At ManhattanLife, our employees are at the core of our success. Our corporate culture rewards individual contributions and teamwork. We value diversity, unique abilities, and experience. We seek individuals who want to use their talents and expertise to contribute to our continued growth and success while providing our customers with superb customer service, care, and compassion.
Scope and Purpose:
We are seeking recent college graduates to take on our Insurance Filing Analyst position in our growing headquarters and operations office. The ideal candidate will be eager to expand their knowledge about filing applications with states for the company to sell and market its products. As our Insurance Filing Analyst, you will work to ensure that insurance regulations and filing requirements are met. This position is a great opportunity to start your professional career.
Duties and Responsibilities:
Preparation and submission of filings for company line products and programs to all State Insurance Departments.
Communication to State Insurance Departments to ensure approval of filings.
Create and update insurance contracts for filing with State Departments of insurance.
Internal coordination with various levels of the organization to maintain open communication and collaboration to secure information necessary to complete a filing.
Interaction with Departments of Insurance on policy/contract filings.
Distribute State objections to the appropriate individuals and ensure responses are received and submitted within the required time-frames.
Obtain copies of statutes and regulations that have been referenced in a State objection and distribute to responsible party.
Finalize responses to State objections with accurate and appropriate attachments for submission to the State.
Minimum Qualifications:
Bachelor's Degree in English, Communications, Business Administration, Political Science, or in a related field preferred.
Knowledge, Skills and Abilities:
At least 2 years of insurance, paralegal, and/or medical experience preferred.
At least 1 year of Insurance Product filing experience, preferably using SERFF.
Ability to write documents in a concise, professional manner.
Attention to detail and high accuracy.
Legal research and writing experience is preferred.
Thorough, organized, and works well independently; collaborates as needed.
Able to take constructive feedback.
Highly proficient in Microsoft Office products.
Travel Requirements
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$62k-87k yearly est. 9d ago
Marketing Services & Support
Manhattanlife Insurance & Annuity Company 3.9
Manhattanlife Insurance & Annuity Company job in Houston, TX
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
We are looking for a Marketing Services and Support who will assist our Marketing department with customer inquiries and miscellaneous marketing duties, including heavy lifting and bending.
Duties and Responsibilities:
Answer phones and greet visitors.
Maintain email general email box.
Maintain Spreadsheet/Email box for all Agent Updates.
Write and edit documents from letters to reports and instructional documents.
Maintain filing systems, both electronic and physical.
Set up agent information in an internal program for online enrollment.
Operate printshop machines.
Handle departmental shipping and receiving.
Complete special projects and other duties as assigned.
Minimum Qualifications:
High School Diploma or equivalent (GED).
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills and interpersonal skills along with active listening.
Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc.
Ability to multi-task, set priorities and manage time effectively.
Maintain a professional attitude in challenging situations.
Meet personal/team qualitative and quantitative metrics.
Bilingual in Spanish preferred.
Ability to lift up to or exceeding 50 lbs.
Travel Requirements
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 50 pounds as it relates to office or desk supplies.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$94k-123k yearly est. 11d ago
Learn more about The Manhattan Life Insurance jobs
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The Manhattan Life Insurance may also be known as or be related to Central United Life Insurance, Central United Life Insurance Company, Manhattan Insurance Group, Inc., Manhattan Life Insurance Co., The Manhattan Life Insurance and The Manhattan Life Insurance Company And Its Affiliated Entities.