Centro Global Solutions competitors

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 34-year veteran of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. In the past 34 years, he has spent time in every facet of call center operations and outsourcing processes. In 2003 he was part of an investment team that started Etech Global Services, a multinational outsourcing organization. From it’s humble beginnings in Nacogdoches, Texas Etech has grown to over 3,000 employees that provides world-class solutions to Fortune 500 companies from its locations in the US, India, and Jamaica. Matt has been President and CEO of Etech since 2013. Matt is an alumnus of Dickinson College in Carlisle, PA where he lettered in both basketball and baseball serving as captain of the basketball team his senior year. His fondest memories are advancing to the NCAA D2 tournament in two of his four years. Matt graduated from Dickinson with a BA in Economics. He has also completed the Master Certificate program in Executive Leadership from Cornell University. In May of 2010, Matt was elected by the citizens of Nacogdoches, TX to serve on the Nacogdoches Independent School District Board of Trustees. During his 3 year term, Matt served as president and vice-president for the Board of Trustees. Matt is married to his college sweetheart, April. They have raised five children - Nick, Matthew, Jermaine, Jamaal, and Lexie. In December of 2016, Matt contracted a high mortality disease know as ARDS. He fell into a coma for over a month. His family was called to the hospital to say their “good-byes.” Despite all the medical and scientific evidence predicting Matt’s death, God chose to perform a miracle. Matt survived and leads Etech today.

John Porter is a Board of Directors at Murphy Door, Inc.; Founder, CEO, CSO at ClearView; and Founder, CEO, CSO at Focus Services and is based in Roy, Utah. He studied at Brigham Young University (BYU) between 1985 and 1989 and Texas A&M University - Mays Business School between 1990 and 1991.

The founder of KM² Solutions, Mr. David Kreiss has extensive background in credit, collections and customer care which has directed KM² to its current status as one of the fastest growing and technologically advanced companies in the Industry. From managing credit policy and collections as a senior officer of Citibank Bankcards, to developing a risk management practice and strategic business systems while operating one of the largest operating centers as Senior Vice President of American Express, Mr. Kreiss’ accomplishments are considerable. He has managed large operations for over 30 years. He is one of the pre-eminent call center builders, responsible for the development of 3 of the largest accounts receivable and customer care companies in the U.S. He grew Nationwide Credit, founded OSI and Convergent Resources Inc. and is the key architect and strategist in the creation and growth of KM². In addition, as majority shareholder in KM², Mr. Kreiss is engaged in all the daily business activities of the Company. No other CEO/Owner in the industry presents a comparable resume of accomplishments. This experience has assisted in the steering of KM² to ensure that quality performance is guaranteed.

Pankaj Dhanuka (Known as PD within his peer group) is the Chief Executive Officer for Fusion group of companies. A great resilient leader with experience in international business development, mergers and acquisitions, joint ventures, he along with his Partner -Kishore Saraogi have grown this group through various in -organic acquisitions of companies like Ameridial, Support Save, O’ccurance, Vital Solutions, Verso Group and Travel mind. His razor like focus on outsourcing industry and continuous drive to increase value for the company helped the Fusion group to emerge as one of the strong players in Indian IT & ITES industry In a career span of 27 years, PD enriched his professional experience from companies like Lodha Capital Markets, UTI before starting his own entrepreneur outfit. He works with three core values, Customer First, Secondly people/ employees and Partners. His entrepreneur style of management is a nice combination of enabler and down to earth practices. His immaculate knack of tapping the right talent and entrusting that talent helped him immensely. Work passionately and enjoy life is his motto which he applies to all aspects of life. A chartered accountant by profession, he is a distinguished and active alumnus of the Institute. PD do have strong beliefs in social causes like gun control and bringing economically challenged people in mainstream. He is an active individual in this domain and continues to contribute to the society in his private capacity. During his free time, he loves to spend time in gardening.