Eastern Bank jobs - 21 jobs

Starting Rate: $24.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system. Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily. Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures. Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence. Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by: Opening deposit accounts and taking loan applications for various lending units Closing consumer loans Making referrals to other bank business lines and third-party partners Handling routine account maintenance and other servicing issues Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable). Problem Solving and Decision Making: Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration Qualifications: Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. Working Conditions: Ability to stand and remain standing for up to five hours at a time without a break. May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range Annual Salary: $91,000.00 - $107,000.00 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to sell card payment services to "C" level associates at targeted enterprise level businesses, hospitals, educational and government entities. These targeted companies may, or may not, have an established relationship with Commerce Bank. Essential Functions * Conduct sales calls using consultative business process reviews and move each prospect through the sales cycle from first appointment to contract signing * Set appointments with prospects through the telephone, email, and marketing campaigns * Identify prospect goals and objectives for process improvement then recommend solutions to help meet these goals and objectives * Provide value-added services, including technical support, product development and relationship management * Negotiate contract terms and pricing that will be appealing to the customer and deliver an acceptable return to Commerce * Prepare customized requests for information, requests for proposal, file spend analysis, proposals and sales presentations * Perform other duties as assigned Knowledge, Skills & Abilities Required * Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements * Thorough understanding of business concepts including account payable, purchasing and accounting systems * Strong knowledge of the consultative sales process * Strong data analysis skills * Superior presentation skills * Able to work independently but with some oversight from direct supervisor * Ability to manage relationships independently and negotiate sales and contracts * Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities * Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills * Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values * Advanced level proficiency with Microsoft Word, Excel and Outlook Education & Experience * Bachelor's degree in Business Administration or equivalent combination of education and experience required * 5+ years new customer acquisition sales or related experience required, preferably within the banking field * Proven track record within a team selling and lead sharing environment required * Association with CFMA - Construction Financial Mgmt Association preferred For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record. Level of role is determined by knowledge, experience, skills, abilities, and education * For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Executive III and Senior - Commercial Card job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $91,000 to $107,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. #LI-Remote The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: Remote, Boston, Massachusetts 02151 Time Type: Full time

20 hour work week including Saturdays Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable business lines (i.e. consumer lending) Makes referrals to other bank business lines and third-party partners Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio Responsible for operational compliance and adherence to policy Handles daily account maintenance and other service issues as necessary Understands and provides support in achieving quarterly sales Teller Duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts Cash checks for customers and non-customers according to bank policy Process and properly record the sale of monetary instruments (i.e. official bank checks) Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process foreign currency purchases and sales Process various types of loan payments and credit card cash advances Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other. Qualifications: Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. High school diploma or equivalent required 1-2 years of sales experience in a retail, financial services or hospitality environment preferred. Some banking experience is preferred (e.g., teller or otherwise) is a plus. Basic business acumen and professionalism is a must. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Ability to build relationships and strong alliances across the organization. Ability to quickly learn all details about the products and services offered by the bank. Working Conditions: Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. Incumbent must be able to transport items weighing 15 pounds or more.

Hiring Range: $77,878 - $127,942 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Responsibilities include, but are not limited to the following: * Portfolio Management, including Financial Reporting and Covenant Tracking Obtaining annual financial information for files from clients * Analyzing financials on existing relationships and preparing update memos * Report regularly on status Team Leader New Loan Requests and Loan Renewals * Analyze new loan requests (cash flow assessment, collateral valuation, spread analysis, guarantor assessment, etc) * Research, compile, and provide market analysis relative to a credit * Assist in preparing/underwriting pre-deals and credit vehicles (both new loans and renewals) Other Tasks * Manage and update the interim report for the RMs portfolio * Coordinating construction loan advances on certain credits Assist with Credit Risk Review tasks, including coordinate responses to CRR, monitor action steps for remediation, etc. * Provide Backup to other Relationship Managers/Relationship Administrators as needed Assist the team during vacations/absences as necessary * Provide sales & service support as necessary Qualifications: * Formally Credit Trained * Demonstrates experience and judgment with credit decisions and analysis * Coach credit analysts on credit and customer interaction skills * 5-7 years experience * Work with limited supervision

Hiring Range: $22.74- $30.46 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Closer II should have a good working knowledge of all areas within the Mortgage process with strong emphasis on Closing. The Closer II will keep an open line of communication with other department managers to ensure policies and procedures are accurately followed. MAJOR RESPONSIBILITIES: * Expert understanding of FHLMC, FNMA, FHA, USDA and VA, NHHFA Housing, MASS Housing, RI Housing, Construction Loans / State Housing Programs, DPA expert, CRA expert. * Monitor volume and reassign files as needed. * Respond to Branch inquiries and accommodate rushes as needed. * Work with Post-Closing, Accounting and QC errors to recognize trends and provide feedback and additional training as needed. * Assist other departments questions as needed and bring them to VP for discussion. * Private Investor Shipping Including Freddie Mac/Fannie Mae; Perform all duties relating to post closing review and Shipping but not limited to: * Complete loan order using proper investor checklists and summary sheets. * Ensure all loans are scanned correctly- if needed * Track all loan shipping. * Submit Loans to Government for insurance. * Ensure compliance with frequently changing investor and agency guidelines. * Follow up on Outstanding Closing Disclosures * Create and revise workflows within department as needed. * Stay current with Investor guidelines and procedures and effectively communicate out to closing team as changes occur. * Maintain up-to-date procedures for all functions performed within department. * Prepare Closing Packages as needed per volume. * Ensure compliance with all TRID and other Federal and State related timeframes and requirements. * Maintain thorough understanding of required Closing Documents and Closing Packages for completeness and accuracy. * Complete research and make sound decisions for exceptions to HOME's Closing Instructions * Must be flexible with schedule during peak volume/season. REQUIREMENTS: Education and Experience * High School diploma or equivalent combination of education, training and experience * 5 - 7 years Mortgage experience * 2 - 3 years Closing, Post-Closing experience Skills/Knowledge: * Communicates effectively with others and exhibits excellent Internal / External customer relations skills . * Ability to remain calm under pressure and meet tight deadlines. * Ensure all policies are administered within ethical and legal standards to minimize litigation exposure. * Maintain confidentiality of employee and company information * Understands all aspects of job responsibilities. * Expert understanding with FHLMC, FNMA, FHA, USDA and VA, NHHFA Housing, MASS Housing, RI Housing, Construction Loans / State Housing Programs, DPA expert, CRA expert, a very strong experience of all government loans Working Environment: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations, to attend meetings, trainings, events, and other business activities. The employee may occasionally positions self to maintain or access equipment. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee may occasionally lift and/or move boxes or equipment up to 30 pounds for various needs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is a hybrid role. Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, while in an office, may be subject to noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, monitors, phones, printers, etc.

Starting Rate: $20.50 This is a 17.5 hours work week, including Saturdays - PT Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers. Process and properly record the sale of monetary instruments (i.e. official bank checks) Process foreign currency purchases and sales. Redeem savings bonds. Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments. Process various types of loan payments and credit card cash advances. Assist with providing customers with access to safe deposit area. Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up. Qualifications: The Regional Teller role will be required to travel throughout the region 100% of the time Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment Individual should be a self-starter and be technically literate High school or equivalent required. Work Requirements: Ability to stand and remain standing for up to five hours at a time without a break.

Hiring Range: $70,798 - $116,311 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. Responsible for the overall management of a mid-to-large-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff. With a focus on building commercial relationships, conducts business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit. Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like. Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self. Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success. Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff. Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines. Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff. Expected to have / gain full understanding of the teller function. Balancing policy and procedure with appropriate judgement, and with minimal direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc. Qualifications: Strong problem resolution skills and leadership ability Leads by example and inspire confidence, respect, loyalty and ensures a positive team environment among staff. Basic business acumen and professionalism is a must. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Demonstrated ability to generate sales excitement. Ability to build relationships and strong alliances across the organization is crucial. Ability to develop branch staff through observational coaching sessions, joint sales calls, where applicable, defined sales activities, etc. Must have the ability to quickly adapt and be a change agent. Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division's management team. Must understand the “big picture” in banking - e.g., answers to questions like: How does a bank make money? What makes a product profitable? Bachelor's degree preferred, or equivalent combination of training and/ or experience. 3-5 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment. Must have a history of solid sales, service, and management successes.

Starting Rate: $23.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. This is a Full-Time Onsite Position Monday-Friday 9:00AM - 5:30PM The Operations Processor III performs various functions within the Lockbox Department. Primary Job Responsibilities: Handles advanced responsibilities and specialized functions within the department. Perform 10 key data entry for customer payments in a fast-paced environment while meeting quality and productivity standards. Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Additional Job Responsibilities: Scan high volumes of documents and monitor scanning equipment. Assign, coordinate, and monitor work processing. Open, sort, and balance customer remittances per bank/customer procedures and deadlines. Use an adding machine to balance transactions and label batches. Review and process returns, complete Return Item Notification forms. Prepare manual deposits for payments without documents. Prepare checks for data entry processing. Sort customer payments and transactions per specifications. Review and prepare counterwork for processing. Sort and prepare the mail for processing by P.O. Box for distribution to the mail opening operation. Record daily production and submit Employee Production Report to Manager. Ensure compliance with Federal/State regulations including BSA/AML and bank policies. Assist with other/additional duties, responsibilities, tasks, and/or projects as required to support business needs. Qualifications: Strong manual dexterity, attention to detail, and organizational skills. Basic adding machine proficiency Effective communication and ability to follow directions. Must be able to work in a fast-paced environment. Flexibility to perform various clerical tasks and shift between duties. Ability to meet deadlines independently and collaboratively. Willingness to work a flexible schedule as needed. Physical Demands/Conditions: Regularly required to talk, see, hear, read, write, walk, sit, stand, stoop, kneel, bend, and reach. Use of office equipment: computer, telephone, calculator, fax. Occasionally lift/move up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Hiring Range: $77,510 - $127,338 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. At Eastern Bank, we understand the financial concerns of small businesses. That's why we offer a variety of products and financing solutions designed specifically for business' with sales less than $10MM. Our Business Banking Group is a team of banking professionals who can deliver all the services you need quickly and conveniently. Responsibilities include, but are not limited to the following: Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts. Sell of bank products to new and existing customers. Partner with assigned branches for cross sale opportunities and customer relationship management Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist BB customers grow and make their business more profitable. Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships. Loan relationships will include both C&I and CRE relationships. Manage a portfolio of BB clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience. Coordinate calling and relationships management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance. Conduct preliminary underwriting and structure of credit requests. Maintain internal Bank contact management system including full history. Qualifications: Bachelors Degree or equivalent combination of training and related experience required. Five-to-eight years of sales and management experience Must have a basic understanding of commercial businesses and banking Demonstrated basic knowledge of credit with some prior credit training and sales training. Strong communication skills (written and verbal). Strong communication and interpersonal skills. Strong sales skills in a fast paced environment. Able to utilize full range of prospecting sales activities. Technologically proficient. Candidate must be able to attend networking and other events outside of customary business hours Must be a self starter and able to self generate sales prospects and pipeline.

Starting Rate: $20.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Major Responsibilities: Following established policies and procedures, performs routine teller duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers Process and properly record the sale of monetary instruments (i.e., official bank checks) Process foreign currency purchases and sales Redeem savings bonds Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process various types of loan payments and credit card cash advances Assist with providing customers with access to safe deposit area, as applicable based on branch configuration. Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up Other duties as required Qualifications: Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor. Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment. Individual should be a self-starter and be technically literate. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations High school or equivalent required. 1-2 years teller experience or cash handling experience Working Conditions: Must be able to remain in a stationary position for long durations of time without a break. Incumbent must be able to transport items weighing 15 pounds or more.

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable business lines (i.e. consumer lending) Makes referrals to other bank business lines and third-party partners Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio Responsible for operational compliance and adherence to policy Handles daily account maintenance and other service issues as necessary Understands and provides support in achieving quarterly sales Teller Duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts Cash checks for customers and non-customers according to bank policy Process and properly record the sale of monetary instruments (i.e. official bank checks) Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process foreign currency purchases and sales Process various types of loan payments and credit card cash advances Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other. Qualifications: Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. High school diploma or equivalent required 1-2 years of sales experience in a retail, financial services or hospitality environment preferred. Some banking experience is preferred (e.g., teller or otherwise) is a plus. Basic business acumen and professionalism is a must. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Ability to build relationships and strong alliances across the organization. Ability to quickly learn all details about the products and services offered by the bank. Working Conditions: Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. Incumbent must be able to transport items weighing 15 pounds or more.

Hiring Range: $21.06- $28.21 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Prepares Closing Packages and issues Closing Disclosures for various Products offered throughout all Business Channels ensuring compliance with TRID regulations. Completes Wire Breakdown for Attorney ensuring funding is accurate. Reviews Closing Board pipeline regularly to monitor scheduled files and prioritizes based on Closing Dates/Times. Provides exceptional customer service for all internal and external customers. In addition this team member must create an atmosphere which facilitates the company's goals and decisions through mutual respect, honesty and consideration of others. ESSENTIAL DUTIES: Closing Packages: * Complete closing screens in System * Prepare closing packages * Communicates with Closing Attorney * Complete the Closing Checklist * Communicates with Sales staff * Complete Cure calculation * Prepare the Wire Breakdown * Review Closing Disclosures for accuracy, min investment, etc. Post-Closing Suspensions: * Responds quickly to all Post-Closing notifications * Prepares revised Closing Documents when necessary * Assists Post Closing Department with questions regarding Closed Loan Files Departmental Support: * Remains familiar with frequently changing investor guidelines and procedures * Cross-trains and assists with other Team-related functions as necessary * Maintains up-to-date procedures for all functions performed * Performs other duties as requested. * Must be flexible with schedule during peak volume/season. EDUCATION: * High school diploma or general education degree (GED) or equivalent combination of education and experience * Two to five years related experience and/or training KNOWLEDGE, SKILLS, AND ABILITIES: * Provides courteous telephone support * Communicates effectively with customers * Excellent Internal / External customer relations skills * Desire to work with the public focusing on meeting customer needs * Is tolerant of others' delays due to uncontrollable circumstances * Thinks before taking actions * Ability to remain calm under pressure * Ensure all policies are administered within ethical and legal standards to minimize litigation exposure * Understands all aspects of job responsibilities * Familiar with FHLMC, FNMA, FHA, VA, MASS Housing and NHHFA Housing Guidelines RI Housing & Construction Loans, USDA / State Housing programs * Experienced in the Encompass platform software. Working Conditions: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Hiring Range: $70,798 - $116,311 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. * Responsible for the overall management of a mid-to-large-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff. * With a focus on building commercial relationships, conducts business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit. * Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like. * Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self. * Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success. * Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff. * Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines. * Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff. * Expected to have / gain full understanding of the teller function. Balancing policy and procedure with appropriate judgement, and with minimal direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc. Qualifications: * Strong problem resolution skills and leadership ability * Leads by example and inspire confidence, respect, loyalty and ensures a positive team environment among staff. * Basic business acumen and professionalism is a must. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Demonstrated ability to generate sales excitement. * Ability to build relationships and strong alliances across the organization is crucial. * Ability to develop branch staff through observational coaching sessions, joint sales calls, where applicable, defined sales activities, etc. * Must have the ability to quickly adapt and be a change agent. * Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division's management team. * Must understand the "big picture" in banking - e.g., answers to questions like: How does a bank make money? What makes a product profitable? * Bachelor's degree preferred, or equivalent combination of training and/ or experience. * 3-5 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment. * Must have a history of solid sales, service, and management successes.

Starting Rate: $23.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. This is a Full-Time Onsite Position Monday-Friday 9:00AM - 5:30PM The Operations Processor III performs various functions within the Lockbox Department. Primary Job Responsibilities: Handles advanced responsibilities and specialized functions within the department. Perform 10 key data entry for customer payments in a fast-paced environment while meeting quality and productivity standards. Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Additional Job Responsibilities: Scan high volumes of documents and monitor scanning equipment. Assign, coordinate, and monitor work processing. Open, sort, and balance customer remittances per bank/customer procedures and deadlines. Use an adding machine to balance transactions and label batches. Review and process returns, complete Return Item Notification forms. Prepare manual deposits for payments without documents. Prepare checks for data entry processing. Sort customer payments and transactions per specifications. Review and prepare counterwork for processing. Sort and prepare the mail for processing by P.O. Box for distribution to the mail opening operation. Record daily production and submit Employee Production Report to Manager. Ensure compliance with Federal/State regulations including BSA/AML and bank policies. Assist with other/additional duties, responsibilities, tasks, and/or projects as required to support business needs. Qualifications: Strong manual dexterity, attention to detail, and organizational skills. Basic adding machine proficiency Effective communication and ability to follow directions. Must be able to work in a fast-paced environment. Flexibility to perform various clerical tasks and shift between duties. Ability to meet deadlines independently and collaboratively. Willingness to work a flexible schedule as needed. Physical Demands/Conditions: Regularly required to talk, see, hear, read, write, walk, sit, stand, stoop, kneel, bend, and reach. Use of office equipment: computer, telephone, calculator, fax. Occasionally lift/move up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Work schedule: 30 hours per week including every Saturday Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable business lines (i.e. consumer lending) Makes referrals to other bank business lines and third-party partners Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio Responsible for operational compliance and adherence to policy Handles daily account maintenance and other service issues as necessary Understands and provides support in achieving quarterly sales Teller Duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts Cash checks for customers and non-customers according to bank policy Process and properly record the sale of monetary instruments (i.e. official bank checks) Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process foreign currency purchases and sales Process various types of loan payments and credit card cash advances Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other. Qualifications: Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. High school diploma or equivalent required 1-2 years of sales experience in a retail, financial services or hospitality environment preferred. Some banking experience is preferred (e.g., teller or otherwise) is a plus. Basic business acumen and professionalism is a must. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Ability to build relationships and strong alliances across the organization. Ability to quickly learn all details about the products and services offered by the bank. Working Conditions: Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. Incumbent must be able to transport items weighing 15 pounds or more.

Hiring Range: $20.00- $26.12 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. BASIC FUNCTION: The Loan Processor collects and processes supporting documentation for mortgage loan applications. They are responsible for ensuring files adhere to company policy as well regulatory and secondary market guidelines. They answer inquires and keep all parties, including but not limited to borrowers, real estate brokers and loan officers updated on the status of applications. They serve as liaison with service providers and vendors to ensure quality and timeliness of service. The Loan Processor will verify the accuracy of the application, collect documentation and submit the loan to underwriting for approval. They will follow up on any conditions required by underwriting to clear the loan to close. Once the loan is cleared of all conditions, they will schedule the loan with the closing agent, complete the pre-closing function and submit loan to closing. ESSENTIAL DUTIES: • Receive new loan application files from assigned loan officers, retrieve and review all program disclosures to ensure that all forms are signed and dated by all borrowers; all appropriate boxes are filled in and/or checked off. Verify that disclosures have been uploaded to the correct Placeholders and clear each disclosure in system. Follow up on any missing disclosures. • Order case numbers for FHA and VA loans, submit VA appraisal fees and/or lock fees to HOME Accounting Department. • Ensure Title Agent is approved to do business with HOME, and ensure that File Contacts have been updated so that services are ordered correctly. • Order all required services including but not limited to: appraisal, preliminary title work, tax transcripts, Data Verify, verifications of employment and assets. • Complete LDP/GSA and CAIVRS as required • Review all loan applications to ensure that processing system is complete, accurate, and in compliance with regulatory guidelines • Review loan application against product specific guidelines, calculate income, review credit and verify borrower has sufficient assets to close. • Run AUS if applicable and collect all documentation required to submit a complete loan package for underwriting approval. • Upon loan approval, complete Conditional/Full Commitment letter(s) as needed. • Work with loan officer on any loan that does not meet product guidelines to request exception, restructured loan or submit for decline if issue cannot be resolved. • Obtain, review and have all conditions added by underwriter cleared to ensure that loans are complete and saleable when moved to closing. • Ensure that all conditions moved to Funding are submitted to underwriting by 12pm the day prior to closing and cleared by underwriter by 3pm. It is the processors responsibility to ensure that funding conditions are cleared by 3pm the day prior to the closing and to reschedule the closing if not cleared on time. • Manage loan pipeline to ensure that all services are received timely and commitment and closing dates are met. Update pipeline weekly to ensure dates are correct and extended if necessary, and that any nonviable loans have been withdrawn. • Issue Second Notice of Incomplete Application following established procedures to ensure files meet regulatory compliance requirements. • Communicate effectively with all parties of the transaction including borrower, real estate broker, loan officers and underwriters. • Schedule closing and complete pre-closing procedure, complete closing verbal of verification. • Complete all assigned training and regulatory courses on time. • May be required to perform other job-related functions as requested by manager, subject to reasonable accommodations. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to read and understand credit reports • Ability to determine funds required to close loan and meet reserve requirements • Ability to calculate income for borrowers paid hourly, including overtime and bonus income. • Ability to read and understand personal and business tax returns and calculate income according to investor guidelines • Extensive knowledge of all types of mortgage loan programs including housing agencies, conventional and government loans, construction and construction rehab. • Ability to read and interpret product and investor guidelines • Ability to complete tasks timely under variable demand scenarios • Strong attention to detail with excellent interpersonal and written communication skills • Excellent time management and organization skills are essential • Able to work with co-workers, vendors, and all levels of management. • Ability to identify and resolve problems in a timely manner by gathering and analyzing information. • Effective oral and written communication with customers, co-workers and all levels of management • Must be able to interact with customers in a courteous manner face to face, by phone and email • Team player that is highly motivated and goal oriented • Be able to work under pressure, meet deadlines and handle a flexible schedule if required • Computer literate, familiarity with mortgage processing software is a plus EDUCATION: • High School diploma or equivalent required combination of training and experience • 2 to 5 years of loan processing experience Working Conditions: PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Hiring Range: $59,594 - $95,776 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. * Responsible for the overall management of a mid-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff. * Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships. * Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like. * Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self. * Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success. * Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff. * Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines. * Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff. * Expected to have / gain full understanding of the teller function. Balancing policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. Qualifications: * Basic business acumen and professionalism is a must. * Strong written and verbal communication skills are critical. * Ability to build relationships and strong alliances across the organization. * Must be flexible with ability to adapt to change. * Ability to quickly learn all there is to know about the products and services offered by the bank. * Must retain and build upon product knowledge base as a member of the division's management team. * Should understand the "big picture" in banking - i.e., answers to questions like: How does a bank make money? What makes a product profitable? * Bachelor's degree preferred, or equivalent combination of training and/ or experience. * 2-3 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment. * Must have a history of solid sales, service, and management successes

Hiring Range: $20.00- $26.12 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. BASIC FUNCTION: The Loan Processor collects and processes supporting documentation for mortgage loan applications. They are responsible for ensuring files adhere to company policy as well regulatory and secondary market guidelines. They answer inquires and keep all parties, including but not limited to borrowers, real estate brokers and loan officers updated on the status of applications. They serve as liaison with service providers and vendors to ensure quality and timeliness of service. The Loan Processor will verify the accuracy of the application, collect documentation and submit the loan to underwriting for approval. They will follow up on any conditions required by underwriting to clear the loan to close. Once the loan is cleared of all conditions, they will schedule the loan with the closing agent, complete the pre-closing function and submit loan to closing. ESSENTIAL DUTIES: * Receive new loan application files from assigned loan officers, retrieve and review all program disclosures to ensure that all forms are signed and dated by all borrowers; all appropriate boxes are filled in and/or checked off. Verify that disclosures have been uploaded to the correct Placeholders and clear each disclosure in system. Follow up on any missing disclosures. * Order case numbers for FHA and VA loans, submit VA appraisal fees and/or lock fees to HOME Accounting Department. * Ensure Title Agent is approved to do business with HOME, and ensure that File Contacts have been updated so that services are ordered correctly. * Order all required services including but not limited to: appraisal, preliminary title work, tax transcripts, Data Verify, verifications of employment and assets. * Complete LDP/GSA and CAIVRS as required * Review all loan applications to ensure that processing system is complete, accurate, and in compliance with regulatory guidelines * Review loan application against product specific guidelines, calculate income, review credit and verify borrower has sufficient assets to close. * Run AUS if applicable and collect all documentation required to submit a complete loan package for underwriting approval. * Upon loan approval, complete Conditional/Full Commitment letter(s) as needed. * Work with loan officer on any loan that does not meet product guidelines to request exception, restructured loan or submit for decline if issue cannot be resolved. * Obtain, review and have all conditions added by underwriter cleared to ensure that loans are complete and saleable when moved to closing. * Ensure that all conditions moved to Funding are submitted to underwriting by 12pm the day prior to closing and cleared by underwriter by 3pm. It is the processors responsibility to ensure that funding conditions are cleared by 3pm the day prior to the closing and to reschedule the closing if not cleared on time. * Manage loan pipeline to ensure that all services are received timely and commitment and closing dates are met. Update pipeline weekly to ensure dates are correct and extended if necessary, and that any nonviable loans have been withdrawn. * Issue Second Notice of Incomplete Application following established procedures to ensure files meet regulatory compliance requirements. * Communicate effectively with all parties of the transaction including borrower, real estate broker, loan officers and underwriters. * Schedule closing and complete pre-closing procedure, complete closing verbal of verification. * Complete all assigned training and regulatory courses on time. * May be required to perform other job-related functions as requested by manager, subject to reasonable accommodations. KNOWLEDGE, SKILLS AND ABILITIES: * Ability to read and understand credit reports * Ability to determine funds required to close loan and meet reserve requirements * Ability to calculate income for borrowers paid hourly, including overtime and bonus income. * Ability to read and understand personal and business tax returns and calculate income according to investor guidelines * Extensive knowledge of all types of mortgage loan programs including housing agencies, conventional and government loans, construction and construction rehab. * Ability to read and interpret product and investor guidelines * Ability to complete tasks timely under variable demand scenarios * Strong attention to detail with excellent interpersonal and written communication skills * Excellent time management and organization skills are essential * Able to work with co-workers, vendors, and all levels of management. * Ability to identify and resolve problems in a timely manner by gathering and analyzing information. * Effective oral and written communication with customers, co-workers and all levels of management * Must be able to interact with customers in a courteous manner face to face, by phone and email * Team player that is highly motivated and goal oriented * Be able to work under pressure, meet deadlines and handle a flexible schedule if required * Computer literate, familiarity with mortgage processing software is a plus EDUCATION: * High School diploma or equivalent required combination of training and experience * 2 to 5 years of loan processing experience Working Conditions: PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Hiring Range: $59,594 - $95,776 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. Responsible for the overall management of a mid-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff. Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships. Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like. Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self. Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success. Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff. Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines. Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff. Expected to have / gain full understanding of the teller function. Balancing policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. Qualifications: Basic business acumen and professionalism is a must. Strong written and verbal communication skills are critical. Ability to build relationships and strong alliances across the organization. Must be flexible with ability to adapt to change. Ability to quickly learn all there is to know about the products and services offered by the bank. Must retain and build upon product knowledge base as a member of the division's management team. Should understand the “big picture” in banking - i.e., answers to questions like: How does a bank make money? What makes a product profitable? Bachelor's degree preferred, or equivalent combination of training and/ or experience. 2-3 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment. Must have a history of solid sales, service, and management successes