Eastern Bank jobs - 25 jobs

Hiring Range: $18.95 - $26.34 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Lockbox Processor performs various functions related to Mail Opening, Exceptions Processing, Sorting, and Keying within the Lockbox Department. This position is a 3rd shift position. Job Responsibilities: Open, sort, and balance customer remittances according to bank and customer procedures and deadlines. Utilize an adding machine to balance multiple transactions and label with appropriate batch header. Review processable returns for accuracy and complete a Return Item Notification form. Prepare manual deposits for payments received without a document. Prepare checks for data entry processing. Sort through customer payments separating transactions according to customer specifications. Review/prepare counterwork for processing. Record daily production by completing an Employee Production Report and submit to Supervisor at end of shift for review/approval. Sort and prepare the mail for processing by P.O. Box for distribution to the mail opening operation. Perform 10 key data entry for customer payments in a fast-paced environment while meeting quality and productivity standards. Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures. Other duties as assigned. Qualifications: This position requires excellent manual dexterity, attention to detail, solid organizational skills, basic adding machine skills, and ability to meet processing standards. Position requires good communication skills. Must be able to prioritize and follow direction. Must be able to work in a fast-paced environment. Candidate must be flexible and able to perform a variety of clerical duties during the shift and demonstrate the ability to move from one task to another easily in a high production environment. The position requires effective interaction with all team members. Candidate must be able to follow verbal direction and read company procedures related to customer business requirements. This candidate will be able to meet customer deadlines while working both independently and as part of a team. Flexible schedule required to meet business needs. Physical Demands/Conditions: The physical demands listed are typical of those an employee must meet to successfully perform the essential duties of this job. We may make reasonable accommodations to enable individuals with disabilities to perform those duties. While performing the duties of this job, the employee is regularly required to talk, see, hear, read, write, walk, sit, stand, stoop, kneel or bend; reach with hands and arms; use office equipment such as computer, telephone, calculator, and fax machine. The employee must occasionally lift and/or move up to 25 pounds.

Hiring Range: $77,510 - $127,338 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. At Eastern Bank, we understand the financial concerns of small businesses. That's why we offer a variety of products and financing solutions designed specifically for business' with sales less than $10MM. Our Business Banking Group is a team of banking professionals who can deliver all the services you need quickly and conveniently. Responsibilities include, but are not limited to the following: Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts. Sell of bank products to new and existing customers. Partner with assigned branches for cross sale opportunities and customer relationship management Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist BB customers grow and make their business more profitable. Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships. Loan relationships will include both C&I and CRE relationships. Manage a portfolio of BB clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience. Coordinate calling and relationships management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance. Conduct preliminary underwriting and structure of credit requests. Maintain internal Bank contact management system including full history. Qualifications: Bachelors Degree or equivalent combination of training and related experience required. Five-to-eight years of sales and management experience Must have a basic understanding of commercial businesses and banking Demonstrated basic knowledge of credit with some prior credit training and sales training. Strong communication skills (written and verbal). Strong communication and interpersonal skills. Strong sales skills in a fast paced environment. Able to utilize full range of prospecting sales activities. Technologically proficient. Candidate must be able to attend networking and other events outside of customary business hours Must be a self starter and able to self generate sales prospects and pipeline.

Starting Rate: $24.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system. Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily. Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures. Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence. Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by: Opening deposit accounts and taking loan applications for various lending units Closing consumer loans Making referrals to other bank business lines and third-party partners Handling routine account maintenance and other servicing issues Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable). Problem Solving and Decision Making: Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration Qualifications: Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. Working Conditions: Ability to stand and remain standing for up to five hours at a time without a break. May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: * Opens deposit accounts * Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) * Closes loans for customers for applicable business lines (i.e. consumer lending) * Makes referrals to other bank business lines and third-party partners * Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio * Responsible for operational compliance and adherence to policy * Handles daily account maintenance and other service issues as necessary * Understands and provides support in achieving quarterly sales Teller Duties: * Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts * Cash checks for customers and non-customers according to bank policy * Process and properly record the sale of monetary instruments (i.e. official bank checks) * Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments * Process foreign currency purchases and sales * Process various types of loan payments and credit card cash advances * Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other. Qualifications: * Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. * Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. * High school diploma or equivalent required * 1-2 years of sales experience in a retail, financial services or hospitality environment preferred. * Some banking experience is preferred (e.g., teller or otherwise) is a plus. * Basic business acumen and professionalism is a must. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Ability to build relationships and strong alliances across the organization. * Ability to quickly learn all details about the products and services offered by the bank. Working Conditions: * Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. * Incumbent must be able to transport items weighing 15 pounds or more.

Starting Rate: $20.50 This is a 17.5 hours work week, including Saturdays - PT Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers. Process and properly record the sale of monetary instruments (i.e. official bank checks) Process foreign currency purchases and sales. Redeem savings bonds. Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments. Process various types of loan payments and credit card cash advances. Assist with providing customers with access to safe deposit area. Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up. Qualifications: The Regional Teller role will be required to travel throughout the region 100% of the time Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment Individual should be a self-starter and be technically literate High school or equivalent required. Work Requirements: Ability to stand and remain standing for up to five hours at a time without a break.

Hiring Range: $77,878 - $127,942 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Responsibilities include, but are not limited to the following: Portfolio Management, including Financial Reporting and Covenant Tracking Obtaining annual financial information for files from clients Analyzing financials on existing relationships and preparing update memos Report regularly on status Team Leader New Loan Requests and Loan Renewals Analyze new loan requests (cash flow assessment, collateral valuation, spread analysis, guarantor assessment, etc) Research, compile, and provide market analysis relative to a credit Assist in preparing/underwriting pre-deals and credit vehicles (both new loans and renewals) Other Tasks Manage and update the interim report for the RMs portfolio Coordinating construction loan advances on certain credits Assist with Credit Risk Review tasks, including coordinate responses to CRR, monitor action steps for remediation, etc. Provide Backup to other Relationship Managers/Relationship Administrators as needed Assist the team during vacations/absences as necessary Provide sales & service support as necessary Qualifications: Formally Credit Trained Demonstrates experience and judgment with credit decisions and analysis Coach credit analysts on credit and customer interaction skills 5-7 years experience Work with limited supervision

Hiring Range: $21.06 - $33.85 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Assign, coordinate, and monitor the Lockbox mail operations workflow through to completion, overseeing and directing the efforts described below. Duties & Responsibilities: Assign/coordinate/monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity with the least cost per item. Research and determine the disposition of mail and exception items on a daily basis (if necessary). Verify Mail Logs on a daily basis. Review operator production logs for clarity, statistics and accuracy. Ensure the daily work is completed according to department procedures and customer specifications and deadlines. Participate in the daily Operational meetings, which encourage openness that is conducive to the flow of communication between areas. React to and respond to issues or problems that arise immediately. Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank. Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them. Monitor/review/approve/complete various daily, weekly, monthly documentation. Train/cross-train associates. Communicate effectively with staff, key associates, management, vendors, and internal/external customers. Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures. Provide support to Customer Service, OCR Operations and participate as needed in research. Other duties as assigned. Knowledge/Skills/Experience Requirements: Banking Operations experience with leadership responsibilities, preferred. Strong leadership and interpersonal skills, strong communicator, logical thought process, sound follow-through, and flexibility must be a team-player with the ability to multi-task and possess good estimation/projections skills. Additional Desirable Qualifications: Experience and/or knowledge of Lockbox Operations and/or Customer Service. Physical Demands/Conditions Requirements: Walking around the work floor observing the status of work and the personal to effectively direct their activities.

Hiring Range: $28.00 - $35.00 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In conjunction with the Branch Manager, proactively sells the Bank's products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results. Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following: Under the general direction of the branch manager, assists with the daily management of a banking office. Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff. Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches' staff to success. Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties. Responsible for branch's adherence to audit/compliance requirements Manages customer service levels within the branch, adhering to established guidelines. Acts as the manager on duty when the Branch Manager is away from the office. In the absence of the Branch Manager, may apply policy for routine aspects of management. May prepare and deliver performance appraisals for subordinates as directed by Branch Manager Expected to have/gain full understanding of the teller function Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc. Qualifications: Strong problem resolution skills Basic business acumen and professionalism is a must. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Ability to build relationships and strong alliances across the organization is crucial. Must be able to quickly gain and understanding or all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division's management team. Should have the ability gain an understanding of the “big picture” in banking - e.g., answers to questions like: How does a bank make money? What makes a product profitable? High school diploma or equivalent. 2-4 years retail banking experience preferred. 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred. Must have a history of solid sales and service success. Working Conditions: Incumbent must be able to transport items weighing 15 pounds or more.

Hiring Range: $70,798 - $116,311 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Real Estate Accountant Join our dynamic team as a Real Estate Accountant! We're looking for a detail-oriented professional with strong technical accounting skills, an understanding of lease accounting under FASB ASC 842, and experience with tools like Oracle, ProLease, LeaseQuery, Visual Lease, or Yardi. This person will oversee lease accounting and related financial processes. This role offers the opportunity to contribute to financial reporting, compliance, and process improvement initiatives in a collaborative environment. Enjoy the benefits of a hybrid work schedule where you can work remotely and in our brand new Wakefield MA location. Key Responsibilities • Management of real estate finance and accounting processes. • Ensure compliance with internal controls, policies, and procedures, initiating improvements as needed. • Manage month-end, quarter-end, and year-end close processes including journal entries and inter-bank allocations. • Prepare and review account reconciliations; resolve discrepancies. • Assist in preparing and analyzing financial statements in compliance with US GAAP and FASB standards, including 10-Q and 10-K filings. • Drive automation and process improvement initiatives within the accounting function. • Collaborate cross-functionally to provide accounting insights and support strategic initiatives. • Support internal and external audits, ensuring compliance with GAAP, FASB, and SOX requirements. Qualifications • Bachelor's degree, preferably in Accounting, Finance, or related field. • 5+ years of experience in accounting or finance (public and corporate mix preferred). • Good knowledge of US GAAP, FASB guidance, and internal controls. • Expertise in lease accounting under ASC 842. • Experience with lease management systems such as ProLease, LeaseQuery, Visual Lease, or Yardi. • Proficiency in MS Excel (pivot tables, vlookups). • Excellent analytical, communication, and organizational skills. • Ability to manage confidential data with integrity. • CPA certification and public accounting experience a plus. Ready to make an impact? Do you like to fix/change things? Apply now and join a fast growing team and company. Oh, and our brand new offices have free snacks, fresh fruit, and yes, even ice cream. Yep, it's pretty awesome.

Starting Rate: $24.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: * Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily. * Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures. * Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements * Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence. * Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by: * Opening deposit accounts and taking loan applications for various lending units * Closing consumer loans * Making referrals to other bank business lines and third-party partners * Handling routine account maintenance and other servicing issues * Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable). Problem Solving and Decision Making: Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration Qualifications: * Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. * Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. Working Conditions: * Ability to stand and remain standing for up to five hours at a time without a break. * May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

Starting Rate: $20.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Major Responsibilities: Following established policies and procedures, performs routine teller duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers Process and properly record the sale of monetary instruments (i.e., official bank checks) Process foreign currency purchases and sales Redeem savings bonds Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process various types of loan payments and credit card cash advances Assist with providing customers with access to safe deposit area, as applicable based on branch configuration. Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up Other duties as required Qualifications: Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor. Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment. Individual should be a self-starter and be technically literate. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations High school or equivalent required. 1-2 years teller experience or cash handling experience Working Conditions: Must be able to remain in a stationary position for long durations of time without a break. Incumbent must be able to transport items weighing 15 pounds or more.

Hiring Range: $18.95 - $26.34 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Lockbox Processor performs various functions related to Mail Opening, Exceptions Processing, Sorting, and Keying within the Lockbox Department. This position is a 3rd shift position. Job Responsibilities: Open, sort, and balance customer remittances according to bank and customer procedures and deadlines. Utilize an adding machine to balance multiple transactions and label with appropriate batch header. Review processable returns for accuracy and complete a Return Item Notification form. Prepare manual deposits for payments received without a document. Prepare checks for data entry processing. Sort through customer payments separating transactions according to customer specifications. Review/prepare counterwork for processing. Record daily production by completing an Employee Production Report and submit to Supervisor at end of shift for review/approval. Sort and prepare the mail for processing by P.O. Box for distribution to the mail opening operation. Perform 10 key data entry for customer payments in a fast-paced environment while meeting quality and productivity standards. Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures. Other duties as assigned. Qualifications: This position requires excellent manual dexterity, attention to detail, solid organizational skills, basic adding machine skills, and ability to meet processing standards. Position requires good communication skills. Must be able to prioritize and follow direction. Must be able to work in a fast-paced environment. Candidate must be flexible and able to perform a variety of clerical duties during the shift and demonstrate the ability to move from one task to another easily in a high production environment. The position requires effective interaction with all team members. Candidate must be able to follow verbal direction and read company procedures related to customer business requirements. This candidate will be able to meet customer deadlines while working both independently and as part of a team. Flexible schedule required to meet business needs. Physical Demands/Conditions: The physical demands listed are typical of those an employee must meet to successfully perform the essential duties of this job. We may make reasonable accommodations to enable individuals with disabilities to perform those duties. While performing the duties of this job, the employee is regularly required to talk, see, hear, read, write, walk, sit, stand, stoop, kneel or bend; reach with hands and arms; use office equipment such as computer, telephone, calculator, and fax machine. The employee must occasionally lift and/or move up to 25 pounds.

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable business lines (i.e. consumer lending) Makes referrals to other bank business lines and third-party partners Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio Responsible for operational compliance and adherence to policy Handles daily account maintenance and other service issues as necessary Understands and provides support in achieving quarterly sales Teller Duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts Cash checks for customers and non-customers according to bank policy Process and properly record the sale of monetary instruments (i.e. official bank checks) Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process foreign currency purchases and sales Process various types of loan payments and credit card cash advances Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other. Qualifications: Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. High school diploma or equivalent required 1-2 years of sales experience in a retail, financial services or hospitality environment preferred. Some banking experience is preferred (e.g., teller or otherwise) is a plus. Basic business acumen and professionalism is a must. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Ability to build relationships and strong alliances across the organization. Ability to quickly learn all details about the products and services offered by the bank. Working Conditions: Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. Incumbent must be able to transport items weighing 15 pounds or more.

Hiring Range: $70,798 - $116,311 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. * Responsible for the overall management of a mid-to-large-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff. * With a focus on building commercial relationships, conducts business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit. * Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like. * Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self. * Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success. * Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff. * Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines. * Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff. * Expected to have / gain full understanding of the teller function. Balancing policy and procedure with appropriate judgement, and with minimal direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc. Qualifications: * Strong problem resolution skills and leadership ability * Leads by example and inspire confidence, respect, loyalty and ensures a positive team environment among staff. * Basic business acumen and professionalism is a must. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Demonstrated ability to generate sales excitement. * Ability to build relationships and strong alliances across the organization is crucial. * Ability to develop branch staff through observational coaching sessions, joint sales calls, where applicable, defined sales activities, etc. * Must have the ability to quickly adapt and be a change agent. * Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division's management team. * Must understand the "big picture" in banking - e.g., answers to questions like: How does a bank make money? What makes a product profitable? * Bachelor's degree preferred, or equivalent combination of training and/ or experience. * 3-5 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment. * Must have a history of solid sales, service, and management successes.

Starting Rate: $24.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system. Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily. Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures. Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence. Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by: Opening deposit accounts and taking loan applications for various lending units Closing consumer loans Making referrals to other bank business lines and third-party partners Handling routine account maintenance and other servicing issues Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable). Problem Solving and Decision Making: Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration Qualifications: Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. Working Conditions: Ability to stand and remain standing for up to five hours at a time without a break. May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

Hiring Range: $77,510 - $127,338 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. At Eastern Bank, we understand the financial concerns of small businesses. That's why we offer a variety of products and financing solutions designed specifically for business' with sales less than $10MM. Our Business Banking Group is a team of banking professionals who can deliver all the services you need quickly and conveniently. Responsibilities include, but are not limited to the following: Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts. Sell of bank products to new and existing customers. Partner with assigned branches for cross sale opportunities and customer relationship management Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist BB customers grow and make their business more profitable. Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships. Loan relationships will include both C&I and CRE relationships. Manage a portfolio of BB clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience. Coordinate calling and relationships management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance. Conduct preliminary underwriting and structure of credit requests. Maintain internal Bank contact management system including full history. Qualifications: Bachelors Degree or equivalent combination of training and related experience required. Five-to-eight years of sales and management experience Must have a basic understanding of commercial businesses and banking Demonstrated basic knowledge of credit with some prior credit training and sales training. Strong communication skills (written and verbal). Strong communication and interpersonal skills. Strong sales skills in a fast paced environment. Able to utilize full range of prospecting sales activities. Technologically proficient. Candidate must be able to attend networking and other events outside of customary business hours Must be a self starter and able to self generate sales prospects and pipeline.

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Work schedule: 30 hours per week including every Saturday Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: * Opens deposit accounts * Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) * Closes loans for customers for applicable business lines (i.e. consumer lending) * Makes referrals to other bank business lines and third-party partners * Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio * Responsible for operational compliance and adherence to policy * Handles daily account maintenance and other service issues as necessary * Understands and provides support in achieving quarterly sales Teller Duties: * Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts * Cash checks for customers and non-customers according to bank policy * Process and properly record the sale of monetary instruments (i.e. official bank checks) * Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments * Process foreign currency purchases and sales * Process various types of loan payments and credit card cash advances * Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other. Qualifications: * Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. * Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. * High school diploma or equivalent required * 1-2 years of sales experience in a retail, financial services or hospitality environment preferred. * Some banking experience is preferred (e.g., teller or otherwise) is a plus. * Basic business acumen and professionalism is a must. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Ability to build relationships and strong alliances across the organization. * Ability to quickly learn all details about the products and services offered by the bank. Working Conditions: * Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. * Incumbent must be able to transport items weighing 15 pounds or more.

Hiring Range: $59,594 - $95,776 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. * Responsible for the overall management of a mid-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff. * Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships. * Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like. * Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self. * Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success. * Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff. * Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines. * Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff. * Expected to have / gain full understanding of the teller function. Balancing policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. Qualifications: * Basic business acumen and professionalism is a must. * Strong written and verbal communication skills are critical. * Ability to build relationships and strong alliances across the organization. * Must be flexible with ability to adapt to change. * Ability to quickly learn all there is to know about the products and services offered by the bank. * Must retain and build upon product knowledge base as a member of the division's management team. * Should understand the "big picture" in banking - i.e., answers to questions like: How does a bank make money? What makes a product profitable? * Bachelor's degree preferred, or equivalent combination of training and/ or experience. * 2-3 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment. * Must have a history of solid sales, service, and management successes

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Work schedule: 30 hours per week including every Saturday Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable business lines (i.e. consumer lending) Makes referrals to other bank business lines and third-party partners Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio Responsible for operational compliance and adherence to policy Handles daily account maintenance and other service issues as necessary Understands and provides support in achieving quarterly sales Teller Duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts Cash checks for customers and non-customers according to bank policy Process and properly record the sale of monetary instruments (i.e. official bank checks) Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process foreign currency purchases and sales Process various types of loan payments and credit card cash advances Relative to all duties, must adhere to all bank policies and procedures Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other. Qualifications: Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor. Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate. High school diploma or equivalent required 1-2 years of sales experience in a retail, financial services or hospitality environment preferred. Some banking experience is preferred (e.g., teller or otherwise) is a plus. Basic business acumen and professionalism is a must. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Ability to build relationships and strong alliances across the organization. Ability to quickly learn all details about the products and services offered by the bank. Working Conditions: Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. Incumbent must be able to transport items weighing 15 pounds or more.