CenturyLink CEO and leadership

Golden handcuffs. Good money.

Ridiculously bad decisions from management.

Remote Work

They talked a good game.

Help the frontline guys by giving them the tools and support they need to take care of customers the way customers should be taken care of.

I ask the recruiter what would be the most important aspect of the JD would be to nail in an interview and researched that topic extensively.

Seemed good at the beginning, but my team didn't see a raise for 5 years.

They're trying. Getting better. But there's still work to be done.

What brought me joy were the instances where a customer was taken care of by my team in a way that made them feel like they had made the right decision to go with that product, but that they felt like they could call back if they needed to.

Compensation is on the low end compared to the average pay of other forecasters. Also, no annual raises or any other compensation, other than a bonus reflective of your work (better to be on the higher of great work) in March each year from the previous year.

The most joy is figuring out the main issues causing problems with customers orders or working with a group of supervisors & field techs to get customers installed in a timely manner.

Negative when it comes to honoring clients billing statements as just that, instead their billing statements have "JUNK MAIL enclosures/attachments

If Century Link will not listen to its own customer base, about junk mail and junk mail flyers that are sent out with monthly billing statements, and ignores multiple requests to stop adding junk advertising to its monthly billing statements , it shows the executive managements lack of listening skills

Absolutely none

They fail to listen to customer base issues

Terminate all managers and start the hiring process from the ground up

Was not worth even applying

N/A

Major Disconnect between executive management and operations and front line employees and customers

Retirement

None, the entire management team treats employees horrible

Where to begin, the pay is awful, management has no clue what they are doing and micromanage everything.

Good pay

Terrible leadership obsolete products you’re only as good as your last sale. Mentality the stock price.

None

I like nothing about the senior leadership team. I don’t work there anymore, so I’m not familiar with the current leadership team. The old one ran the company into the ground and cost a lot of people a lot of money.

I don’t have any suggestions. It feels a little like they are rearranging the deck chairs on the titanic.

I was with the company or a company that CenturyLink had acquired for over 14 years so I don’t remember

Average

My whole team was white middle-aged dudes, so I’m not sure that qualifies as diverse

At the beginning, when I was working for a company that they acquired, I enjoyed interacting with our customers. I enjoyed solving problems. After they came in and bought us, the culture went in the toilet, the accounts that we’re so happy previously became combative and angry.

Pay, vacation, learning different skill skills

What I didn’t like most had to do with the management, not the company

7 weeks vacation

Turned loose to work totally independently due to my extensive expertise and background

When I had to soothe a grumpy customer.

Quality supervisors and co-workers. It was a pleasure to work with them

Competitive comp, good benefits

Negative culture, top down micro management

Comp