•Provide leadership and technical guidance to employees delivering repair engineering and reverse engineering / design support to ACD customers.
•Work closely with the ACD General Manager to align engineering goals with company and Coltala Aerospace objectives.
•Collaborate cross-functionally with vendors and internal/external customers.
•Serve as a direct line manager for Florida located employees, ensuring reverse engineering / design solutions meet engineering, quality, performance, and regulatory standards.
•Proactively identify and mitigate technical risks and bottlenecks.
•Lead technical reviews and scope ticket assignments for remote engineering staff.
•Participate in the development and documentation of ACD Consulting technical standard operating procedures.
•Allocate engineering resources appropriately to meet project timelines and budget.
•Oversee scheduling and on-time delivery of engineering assignments.
•Partner with stakeholders to proactively address customer feedback and technical concerns.
•Ensure engineering deliverables are timely, professional, and exceed customer expectations.
Minimum Requirements:
•Bachelor's degree in Engineering or a related technical field, or equivalent aviation maintenance experience (8+ years).
•8+ years of aviation experience, with 2+ years in a leadership role preferred.
•Experience with AMM, IPC, SRM, and CMM data.
•Experience supporting Part 121 airlines and/or Part 145 repair stations.
Abilities Required:
•Proven leadership and team development in aviation maintenance.
•Strong communication, organizational, time management, and problem-solving skills.
•Technical writing proficiency.
•Customer-focused mindset with attention to project timelines and scope.
•Resourceful and proactive work approach.
•Availability for in-person or video business meetings.
•Passion for the aerospace industry.
•Willingness to travel as needed.
•Proficiency in Microsoft Office Suite and other company systems.
•Detail-oriented with the ability to manage multiple priorities.
•Fluency in English.
•Understanding of aviation standards and regulatory compliance.
•Collaboration skills with technical and non-technical teams.
Note: This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed.
$48k-92k yearly est. 5d ago
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Director of Customer Service
Culligan International 4.3
Rosemont, IL jobs
Job Title: Director, Customer Service Division: Consumer Product, PurePlay (APEC) Supervisor: Sr. Director, Brand Marketing Description: The Director of Customer Service will lead and elevate the Customer Care function for our multi-brand eCommerce business, directing the team in alignment with the company's strategies, initiatives, and operations. Partnering closely with the Sr. Director of Brand Marketing, this leader will play a key role in continuously improving the end-to-end consumer journey, embedding customer insights into business decisions, and driving long-term loyalty. The Director will also collaborate with Product, Sales, and Supply Chain teams to close feedback loops, proactively resolve recurring customer pain points, and equip frontline agents with the tools, training, and brand-aligned voice needed to deliver exceptional service.
Responsibilities:
Strategic Leadership
Define the vision and roadmap for the Customer Service team in alignment with business growth, consumer expectations, and brand strategies.
Partner with Brand Marketing leadership to embed customer care as a critical part of the end-to-end consumer experience.
Lead the design and implementation of continuous improvement initiatives that reduce friction across the consumer journey.
Lead brand consolidation efforts within Customer Service operations to ensure consistent processes, tone, and experience across all brands.
Customer Care Excellence
Oversee day-to-day operations of Customer Care across all channels
Establish and monitor KPIs dashboard around response time, resolution rate, CSAT/NPS, and agent productivity to ensure exceptional service standards.
Implement scalable systems, knowledge bases, and troubleshooting guides to support agents in delivering accurate, empathetic, and brand-consistent service.
Training & Enablement
Equip agents with up-to-date training materials, product knowledge, escalation procedures, and communication guidelines.
Build a culture of coaching and professional development to continually elevate team capabilities.
Service Technology and Innovation
Explore and implement emerging technologies, including AI-driven solutions, to enhance customer support efficiency and effectiveness.
Evaluate and integrate new platforms, tools, and resources into existing systems to improve service delivery.
Stay ahead of industry trends and proactively recommend technology enhancements that align with customer and business needs.
Cross-Functional Collaboration
Work with Product and Quality teams to capture, analyze, and act on customer feedback, proactively addressing recurring issues.
Collaborate with Supply Chain to ensure fulfillment and returns processes meet customer expectations.
Partner with Technology/IT to implement service tools, CRM platforms, and automation that increase efficiency and customer satisfaction.
Insights & Continuous Improvement
Leverage data and analytics to identify service trends, root causes of customer issues, and opportunities for improvement.
Share insights with leadership to inform marketing campaigns, product development, and operational decisions.
Drive the evolution of self-service tools, FAQs, and proactive communication strategies to reduce inbound contact and empower customers.
Required Qualifications:
Bachelor's degree required.
10+ years of progressive leadership experience in Customer Service/Customer Experience, preferably in an eCommerce or consumer products industry.
Proven track record of leading a large, high-volume, multi-channel customer service teams.
Experience assistance with implementing and optimizing CRM, helpdesk, or contact center technologies (Zendesk, Gorgias, Salesforce Service Cloud, etc.).
Demonstrated ability to design and track customer service KPIs and drive performance against them.
Proven experience implementing new platforms, automation, or AI-driven tools in a customer service environment
Strong understanding of sales enablement and experience driving upsell initiatives within service channels.
Experience partnering cross-functional team to improve customer outcomes.
Expertise in continuous improvement methodology and a passion for consumer-centric innovation.
Exceptional communication, leadership, and change management skills.
Direct experience in technical water filtration products strongly preferred.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position; Customer-Centric Mindset, Strategic Thinking, Cross-Functional Collaboration, Operational Excellence, Data-Driven Decision Making, Change Leadership, People Leadership & Coaching, Communication & Influence, Problem Solving & Resolution, Adaptability & Resilience
About Us - The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.
Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.
APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats-designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.
Across the portfolio, we combine technical credibility with consumer-first thinking-creating products that are engineered to perform, built to last, and positioned to win in every channel.
Target Salary Range: $115-135k per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).
$115k-135k yearly 3d ago
Customer Service Level III
Acme Inc. 4.6
Denver, CO jobs
Who We Are: We are an award winning late stage SaaS start up that is revolutionizing the $165B recruitment market with a hiring platform based on cutting edge technologies and network integrations with Facebook, Linkedin and Twitter just to name a few. We power the hiring for rapidly growing startups to Fortune 500 companies like SpaceX, Twitter, Starbucks, Nest, Sound Cloud, and Square. We have a cross collaborative environment with a company culture unlike any other. We offer a competitive salary, medical/dental benefits, PTO, paid holidays, and pre-IPO stock. Join our team!
What Will You Do:
Provide email and phone support to customers to ensure their success
Work with customers to understand goals and business processes
Provide expert knowledge of our application to the customer
Participate in the design of automating features in Jobvite
Drive to continually improve our internal process for customer care
Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs
Document issues using case format in our CRM system and defects in our bug tracking tool
Act as a liaison between our Product Management and Engineering teams
Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Develop technical solutions to be posted to both internal and external knowledge base
What Will You Bring:
A 4 year degree and/or 5+ years of demonstrated industry experience
Prior applicable experience in a technical support or professional services environment
Technical competence including general understanding of IT and enterprise software, specifically ASP ("on-demand", SaaS), networking, hardware, and implementations
Working knowledge of enterprise integrations including batch interfaces and Web Services
IT systems and networking experience with exposure to underlying security issues
Demonstrated analysis, problem solving and troubleshooting expertise
Solid understanding of Internet technologies, web servers and web proxy servers
Ability to multi-task and perform effectively under pressure
Comfortable interacting with all levels of management and roles within the client organization
Ability to effectively prioritize and escalate customer issues as required
Excellent communication and presentation skills to effectively explain a solution to a customer's problems
Detailed, organized and results oriented
Ability to learn and assimilate technical information quickly
Enthusiasm, strong work ethic and a positive attitude
PMP and Salesforce experience a plus
What Will You Get:
Competitive salary
Medical/Dental benefits
Solid late stage stock options
PTO
Paid Holidays
An experience you will cherish forever
What We Have Accomplished:
Recruiting technology has always been about innovation - the promise of sourcing and hiring great talent before the next guy. If, like us, you believe that hiring the best people is of the utmost importance, then you should expect technology with a laser focus on helping you find today's greatest candidates.
Delivering on the promise of innovation moves Jobvite forward every day. Jobvite serves companies with the highest expectations of recruiting technology and candidate quality. Companies that value an easy-to-use applicant tracking system, social grown employee referrals, and positive candidate experiences choose Jobvite.
Recent Jobvite Awards & Accolades:
10/2014 Raised $25 Million series "D" funding round
Best in Biz Award, 2014
Brandon Hall Excellence Awards (Jobvite Engage: Gold Award), 2014
Brandon Hall Excellence Awards (Best Advance in Unique Talent Acquisition Tech.), 2014
Deloitte Fast 500, 2014
SVUS Award for Best Customer Support Team, 2014
Customer Service Department of the Year (Stevie Awards), 2014
$32k-38k yearly est. 1d ago
IAD Customer Service Baggage Supervisor
ABM 4.2
Sterling, VA jobs
Supervisor- Baggage Customer Service
We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Service team in the aviation industry. In this role, you'll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You'll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.
$28k-44k yearly est. 5d ago
Aviation Customer Service Supervisor
ABM Industries 4.2
Denver, CO jobs
The Aviation Customer Service Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities
**Pay Range $22.00 - $23.00 Hourly**
The pay listed is the Salary or Hourly range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (*********************************************************************************************************** .
Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
**General Responsibilities:**
Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
**Specific Duties / Essential Job Functions:** (Other duties may be assigned.)
+ Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
+ Ensure that future schedules are complete (days off, vacations, etc.)
+ Ensure all call offs are covered.
+ Accommodate increased / decreased client staffing requests.
+ Manage employee lunches and breaks.
+ Manage the No-Fault Attendance Policy
+ Communicate with Client representatives on a frequent basis regarding operations.
+ Manage daily schedules.
+ Maintain daily shift report for managers.
+ Perform basic administrative and payroll functions (if applicable)
+ Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
+ Effectively coach, counsel and discipline employees.
+ Work with Safety Quality Manager to ensure the safety and security of the operation.
+ Set positive, professional example for workforce.
+ Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
+ Miscellaneous duties as assigned
**Supervisory Responsibilities:**
**Other:**
**Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
+ Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.
**Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The work environment has a moderate noise level.
**Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._
**Language Skills:**
+ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
+ Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
**Math Skills:**
+ Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
**Reasoning Ability:**
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
+ Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
+ Employee must comply with and enforce all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
**Education:**
High school diploma or GED required. College degree or equivalent work experience preferred.
**Experience:**
Previous management experience preferred.
**Overall:**
+ Must be 18 years of age or older.
+ Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable).
+ Must work schedule as assigned.
ABM will accept applications for this position until 10/17/2025.
REQNUMBER: 136546
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$22-23 hourly 6d ago
Aviation Customer Service Supervisor
ABM 4.2
Denver, CO jobs
The Aviation Customer Service Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities
$32k-42k yearly est. 6d ago
Aviation Customer Service Supervisor
ABM Industries, Inc. 4.2
Denver, CO jobs
The Aviation Customer Service Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requir Customer Service, Supervisor, Aviation, Service, Retail, Property Management
$32k-42k yearly est. 3d ago
Customer Service Baggage Supervisor
ABM Industries, Inc. 4.2
Sterling, CO jobs
Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Serviceteam in the aviation industry. In this role, youll be responsible for ensuring the safe, efficient, and timely handling of l Customer Service, Supervisor, Baggage, Operations, Service, Leadership, Retail, Property Management
$31k-41k yearly est. 7d ago
Value Stream Team Leader - Shift Supervisor
Parker Hannifin 4.3
Red Oak, IA jobs
Responsibility for leading operation of one or more plant value streams. Implements under the direction of the Value Stream Manager the Parker Lean system and Win Strategy to ensure a safe work environment, drive quality improvements, provide premier customer service, develop a qualified workforce, reduce operating costs, inventories and lead times through continuous improvements. Oversee day-to-day activities to meet daily, monthly, quarterly and annual expectations.
Responsible for developing and leading associates, employment decisions and performance assessments of an assigned plant value stream(s). Responsible for leading all aspects of the plant value stream(s) under the direction of the Value Stream Manager to include: associate development, utilization of team consensus to evaluate decisions, ensure rapid implementation of decisions, budget development and adherence, employment decisions related to associates and performance assessment of Group Leaders and associates.
Essential Functions
The Value Stream Team Leader will meet with the Value Stream associates regularly. Reflecting on problems, solutions and challenges, thereby creating a culture of continuous improvement.
Leads the plant value stream(s) in daily operations and continuous improvements, which include but are not limited to: supply chain, production control, manufacturing priorities and coordination between all shifts in the value stream. The Value Stream Team Leader will assist the Value Stream Manager to create continuous product flow, utilize pull systems and to level the workload.
Create the basis for continuous improvement and employee empowerment by ensuring that standardized work and processes are followed, needed adjustments are implemented and the area is compliant with safety and 5S requirements.
Instill and maintain a positive team atmosphere in the Value Stream(s); hold regular team meetings and assign team member tasks and coordinate support activities form departments outside of the team. Utilize PDCA in conjunction with Tracking Centers and Team Improvement Boards to ensure results.
Provide effective cross training for Value Stream associates and backups from other value streams to assure the continuous smooth running of the value stream. Encourage team to stop and fix problems in order to get quality right the first time.
Work with the Value Stream Manager to develop the future state value stream map and manage the plans to achieve it as documented in the Value Steam Tracking Center. In addition, the Team Leader works with the Group Leader and the Value Stream Team to maintain Team Improvement Boards. A visually controlled environment must be developed to assure no problems are hidden.
$42k-54k yearly est. 21h ago
TEAM LEADER 2ND PROCESSING ES
Butterball 4.4
Mount Olive, NC jobs
Responsible for assisting the Supervisor with duties in the assigned production area while ensuring that job tasks, assignments, and rotations are followed. The Lead will also be responsible for performing a variety of production focused tasks to support the daily production goals.
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Key Responsibilities
•Follows direction of Production Supervisor to assign and instruct personnel of daily production duties.
•Observes equipment operation, notifying appropriate personnel of any malfunctions and/or safety issues/concerns.
•Provide accurate and timely feedback to supervisor regarding any issues or problems that may arise during daily production.
•Helps coordinate daily set-up of equipment to ensure the line is prepared to run on time.
•Complete required checks and measurements, record accurately.
•Assist in training and developing staff to ensure a quality product.
•Assist with new hire ergonomic evaluations and performance evaluations.
•Position is required to work before department start time in order to assist with area set-ups.
•Accountable to maintain punctual and regular attendance for scheduled work hours.
•Flexible to work weekends, overtime, and holidays as needed.
Minimum Qualifications (Educations & Experience)
·Must be at least 18 years of age and legally authorized to work in the United States.
·Must pass a background check, drug screen and pre-employment physical.
·Must be able to use basic math and typing skills
·Must be willing to work overtime and flexible shifts as required
Essential Knowledge, Skills, and Abilities
•Follows all safety, USDA, and GMP policies and guidelines.
•Maintain a clean and organized work area.
•Ability to work in a fast-paced environment.
•Ability to communicate effectively and follow verbal and written instructions & policies.
•Must be able to work in a team atmosphere and possess good leadership skills.
•Must have working knowledge of all positions on the line.
•Must be willing and able to perform physical requirements of the job with or without reasonable accommodation.
•Ability to work in a fast-paced environment.
•Ability to communicate effectively and follow verbal and written instructions & policies.
Preferred Knowledge, Skills, and Abilities
•Some positions may require the ability to read, write, and/or speak English. Bilingual in English/Spanish is preferred
Physical Demands
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
•Work is performed in a food processing plant with a high noise level, storage coolers/facilities.
•Must be able to work in damp and cold environments for long periods of time
•Must be physically capable of working extended hours if needed and in a wet environment, standing for long periods of time, and operating processing equipment.
•This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment.
•Must be able work with raw and/or cooked meat
•The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.
Disclaimer
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
$33k-46k yearly est. 1d ago
Service Support Manager- Printing Industry
Durst Image Technology Us 4.0
Rochester, NY jobs
About Durst Durst Image Technology has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large format, label, and corrugated ink jet printers in North America. Our customers are commercial service providers and industrial enterprises, with products requiring printer surface design.
We are a financially strong, growing company with products and technology that are on the cutting edge of the digital printing market. Durst prides itself on its continued personal and professional development, and its place in the market as a Premium Brand.
Why you'll want to work here
The work environment is a fun and interesting combination of laid back (you are encouraged to learn, ask questions, make suggestions, and bring your personality to work) and hardworking (everyone eagerly works together in a shared commitment to deliver outstanding products and services to our customers). You can ask literally anyone in the company for help with anything and they are more than happy to assist. Leaders are respected because they "walk the talk." Durst prides itself on continued personal and professional development.
Why we need you
The Service Support Manager ensures premium, consistent service delivery across North America. This role leads the Technical Assistance Center (TAC), manages Level 1 and Level 2 escalations, strengthens customer relationships, and drives operational discipline. It partners closely with Industrial and Large Format Service leadership to improve KPIs, streamline processes, and develop technical training that builds a stronger service bench. Key Responsibilities:
Leadership & Team Development
Lead TAC and the Refurbishment Program; potential expansion into Customer Care leadership.
Set clear expectations and ensure adherence to service policies and procedures.
Manage staffing, cross-training, scheduling, and travel rotations.
Partner with HR on hiring, onboarding, and development.
Oversee after-hours support coverage and processes.
Service Delivery & Escalations
Own Level 1 and Level 2 escalations; ensure proactive communication.
Provide timely updates to Service leadership.
Maintain visibility into active service calls and customer-impacting issues.
Lead installation planning and execution.
Monitor aging tickets and enforce timely resolution.
Review billing and resolve invoicing discrepancies with Accounting.
Operational Excellence
Improve dispatch and logistics to reduce travel inefficiencies.
Drive KPI performance for TAC and Customer Care.
Analyze service data to identify trends and improvement opportunities.
Oversee TAC Astea/Portal tickets and ensure accurate routing.
Ensure correct parts shipments, returns compliance, and inventory accuracy.
Training Development
Develop and launch technical training for TAU.
Update and modernize LFP technical training.
Create and maintain a development plan for entry-level technicians.
Partner with technical product managers and the Level 2 team to develop and maintain training content.
Competencies
Strong analytical and troubleshooting ability.
Experience in training and development.
Excellent written and verbal communication.
Experience in a call center or remote technical support.
Exceptional customer-management skills.
Ability to travel up to 15%.
Physical Requirements
Ability to lift 25+ lbs.
Ability to distinguish a full spectrum of colors.
Minimum Qualifications
5+ years managing technical teams.
Experience with call center or remote-support environments.
Project management and technical training experience preferred.
Ability to lift 25+ lbs and distinguish full color spectrum.
Prior experience managing technical employees required.
$98k-146k yearly est. 1d ago
Operations Manager
Electro-Mechanical 4.5
Bristol, VA jobs
Electro-Mechanical - Federal Pacific- Switchgear Facility is searching for a high-energy and results-oriented Operations Manager to manage our continued drive toward world-class manufacturing. The ideal candidate will be a seasoned professional with a proven track record of success in developing and executing process improvement, leadership development and plant management. As a member of the leadership team, you will be responsible for overseeing all aspects of the facility's production, growth and operational excellence as well as helping ensure alignment with the company's overall objectives.
Responsibilities:
As the Operations Manager, the candidate will ensure the business runs efficiently by overseeing daily production, optimizing workflows and managing staff and resources while ensuring safety, quality and ISO compliance.
This position will be key to ensuring a safe, compliant manufacturing operation with Zero tolerance for preventable accidents.
The candidate will oversee the facility's managementteam, ensure cross-departmental coordination and maintain performance tracking via established KPIs. The candidate will also oversee Operational Excellence in association with the corporate OpEx team and manage Lean activities, 6-sigma development, process automation and manufacturing readiness activities.
Continue to drive a culture of performance and growth while fostering a positive workplace through a diligence to safety, strong communication and employee engagement.
Develop and coach supervisors and team leads to build sustainable operational capability.
Financial oversight- Support development and execution of annual operating plans and department budgets as well as lead capital strategy & planning, product cost reduction and business process management to achieve world-class operational performance.
Coordinate, lead and execute improvement projects and initiatives in order to achieve business needs and objectives. Focus on waste elimination and bottleneck identification via a culture of teamwork and individual engagement.
The individual will need to effectively communicate throughout the organization and collaborate with all levels of personnel to achieve target performance and share best practices within the organization.
Qualifications:
BS or BA in Operations Management, Business Administration, Management, Engineering, or other related field is desired
Minimum 10 years of manufacturing experience with front-line supervision a plus
Advanced interpersonal and supervisory skills
Self-directed and results driven with strong leadership skills
6-Sigma certification or verifiable project experience
Significant experience with EH&S in a manufacturing environment
Strong Strategic thinking and problem-solving skills required.
Why Join Us:
Opportunity to lead a high-caliber team and make a significant impact on a growing company
Work in a fast-paced and dynamic environment
Competitive salary and benefits
Be part of a company that is committed to innovation and excellence.
About Us:
Headquartered in Bristol, Virginia, Electro-Mechanical is one of America's largest privately held, manufacturers of electrical apparatus. Acquired in 2024 by Oaktree Capital Management, EMC is a platform business positioned for significant growth both organically and through acquisition. Our family of companies includes Line Power, Federal Pacific and Mirus International. These companies are recognized throughout North America and around the world for the supply of high-quality power distribution components used in the Utility, Data Center and Renewable Energy markets.
Travel
Minimal travel required (primarily vendor-related or training).
EMC expects that every team member will be guided by EMC's Guiding Principles.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
$65k-110k yearly est. 3d ago
Office Manager
Atlantic Group 4.3
Boston, MA jobs
Seeking a highly organized and proactive Office Manager to oversee day-to-day office operations and ensure a smooth, efficient, and welcoming workplace. This role serves as a central point of coordination for administrative functions, facilities, vendors, and internal teams, helping support productivity and a positive employee experience.
Key Responsibilities
Manage daily office operations, ensuring the office runs efficiently and professionally
Oversee facilities management, including maintenance, office supplies, equipment, and vendor relationships
Coordinate office services such as mail, reception, catering, and meeting logistics
Serve as the primary point of contact for office-related inquiries and issues
Support onboarding and offboarding processes, including workspace setup and access coordination
Maintain office policies, procedures, and documentation
Assist with budget tracking, expense reporting, and invoice processing related to office operations
Partner with HR, IT, and leadership teams to support company initiatives and employee needs
Plan and support internal events, meetings, and team activities
Ensure compliance with safety, security, and workplace standards
Qualifications
3+ years of experience in office management, administrative operations, or a similar role
Strong organizational and multitasking skills with exceptional attention to detail
Excellent communication and interpersonal skills
Ability to manage priorities independently in a fast-paced environment
Proficiency with Microsoft Office or Google Workspace
Experience working with vendors, contracts, and budgets preferred
#47626
$40k-60k yearly est. 2d ago
Shuttle Bus Operations Manager
ABM Industries, Inc. 4.2
Orlando, FL jobs
ABM Industries is seeking a reliable and experienced Shuttle Bus Operations Manager to oversee shuttle operations. In this role, youll monitor day-to-day route performance, ensure driver compliance, support vehicle operations, and maintain staffing Operations Manager, Operations, Shuttle, Manager, Manufacturing, Property Management
$40k-72k yearly est. 1d ago
Shuttle Bus Operations Manager
ABM 4.2
Orlando, FL jobs
ABM Industries is seeking a reliable and experienced Shuttle Bus Supervisor to oversee shuttle operations. In this role, you'll monitor day-to-day route performance, ensure driver compliance, support vehicle operations, and maintain staffing efficiency. Depending on the contractual need this could be around or near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility or warehouse.
$40k-72k yearly est. 2d ago
Shuttle Bus Operations Manager
ABM Industries 4.2
Orlando, FL jobs
ABM Industries is seeking a reliable and experienced Shuttle Bus Operations Manager to oversee shuttle operations. In this role, you'll monitor day-to-day route performance, ensure driver compliance, support vehicle operations, and maintain staffing efficiency. Depending on the contractual need this could be around or near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility or warehouse.
**Compensation:** $63k-$65k annual salary (US Dollars).
_The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program_
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt (***********************************************************************************************************
**Schedule: Must be available for flexible shifts in a 24/7 operation**
**Key Responsibilities:**
· Lead and support shuttle team members, including drivers and fueler/cleaners
· Oversee daily shuttle operations and route performance
· Ensure compliance with safety standards and company policies
· Conduct quality checks and safety observations
· Deliver exceptional customer service to passengers
· Assist with onboarding, training, and team development
· Maintain accurate reports, time sheets, and daily logs
· Address and report performance and disciplinary issues
· Collaborate with management, staff, and clients to ensure operational success
· Rotate buses efficiently to maintain service levels
· Respond promptly to guest inquiries and provide directions
· Must be available for flexible shifts in a 24/7 operation
**Qualifications:**
· High school diploma or equivalent work experience.
· Valid CDL Class A or B with Passenger Endorsement (required) with no major traffic violations
· 1+ year of related supervisory or transportation experience preferred
· Strong customer service skills
· Proficiency with Microsoft Office and online systems
· Proficient in the English language
REQNUMBER: 139376
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$63k-65k yearly 1d ago
Label Converting Operations Manager
Wausau Coated Products, Inc. 3.8
Minneapolis, MN jobs
The Label Converting Operations Manager is responsible for leading the Empower Label converting center of excellence production facility in Plymouth, MN. This leader must have technical expertise in the various aspects of pressure-sensitive, in-line press printing and label converting and have a proven track record of successfully leading, mentoring, and directing production teams to maintain the operational excellence and high-quality products associated with the Empower Label brand.
Responsibilities
Operates as a safety advocate for self and all Empower team members.
Maintain a safety-first working environment through compliance with all company safety policies and procedures.
Direct the day-to-day operations of the production floor ensuring efficient workflow and adherence to production schedules.
Oversee all manufacturing processes related to label converting including prepress, analog and digital printing, converting, and packaging for end-use ready customer applications.
Oversee shipping and receiving warehouse operation including same-day parcel pick-and-ship program.
Drive operational efficiency, waste reduction, and continuous improvement initiatives using standardized work practices supported by lean principles.
Serve as the subject matter expert in die-cutting, perforation, sheeting, fan fold, and variable print manufacturing processes.
Lead, coach, and mentor a diverse production team to achieve efficiency and quality through a positive, results-oriented and customer-focused work environment.
Manage shift schedules, timecards, performance reviews, and training programs to develop team skills and capabilities.
Evaluate operational performance using job variances, production metrics, and financial results, and develop programs and countermeasures to align performance with company strategic initiatives.
Qualifications
Bachelor's degree in business management, supply chain management, engineering or related field preferred, but relative work experience will be considered.
A minimum of 10 years of progressive manufacturing leadership experience required with knowledge of printing and in-line press label converting operations.
Hands-on knowledge of label converting processes including die-cutting, perforation, sheeting, fan folding, and printing.
Excellent problem solving and analytic skills particularly in the troubleshooting of converting equipment and processes.
Experience applying lean concepts in a manufacturing environment.
Experience managing a safety program in a manufacturing environment.
MS Office software proficiency and a willingness to learn additional software. Label Traxx or other label ERP experience a plus.
Strong leadership, communication, and interpersonal skills.
Willing to travel (5%) to customers, suppliers, and WCP remote locations as needed.
$62k-108k yearly est. 1d ago
Fulfillment Center Supervisor (Kitting)
Taylor Corporation 4.3
Jeffersonville, IN jobs
Let Us Power Your Potential!
Benefits Start Day 1!
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity:
Taylor Corporationis seeking a 1st ShiftFulfillment Center Supervisortomanage the overall day to day kitting operations within our Jeffersonville, IN,facility. The position is responsible fortalent acquisition and management, training, scheduling and ensuring a safe work environment.
Your Shift: 7:30 AM - 4:00 PM, Monday - Friday (additional hours may be required)
Your Responsibilities:
Manage the day-to-day operations of a customer's distribution center
Ensure a safe work environment
Oversee hiring, training and maintaining employee relations
Responsible for controlling expenses, inventory control and loss prevention
Ensures timely distribution of merchandise
Adhere to established warehousepoliciesand practices
Track Key Performance Indices
Develop departmental budgets and control costs
Manage relationships with onsite customers
You Must Have:
Strong customer-focused mindset
Quality and process driven
Project management skills/experience
College degree or at least 5 years of relevant experience
Documented work history of increasing responsibility
Strong working knowledge of UPS, FedEx, and other manifesting systems.
Knowledge of operations of material handling equipment such as sit-down lift trucks, reach trucks and order pickers
Experience in Warehouse Management Systems (WMS) and utilizing bar code scanners
We Would Also Prefer:
LEAN Manufacturing knowledge
Leadership experience
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
partners/taylorcorp/
About Taylor Corporation
watch?v=pd XOC8HM-NM
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
$27k-34k yearly est. 2d ago
Operations Manager
Sabin 4.1
Chicago, IL jobs
Job Title: Operations Manager
About Us:
SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development.
About Your Role at SABIN:
The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company.
What You'll Do:
Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions.
ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management.
Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time.
Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory.
Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results.
Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results.
Desired Qualifications:
Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered.
Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role.
Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs.
Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success.
Desired Characteristics:
Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness.
Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability.
Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning.
Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team.
Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator.
Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best.
Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative.
Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates.
Team sports experience and experience in losing / hardship is a strong plus.
Our Commitment to You:
We offer competitive pay and benefits, and the space to do great work.
SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us.
We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another.
Why Join Us?
This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours.
To learn more about SABIN and our products, please visit SABIN.DESIGN
$51k-88k yearly est. 21h ago
Team Lead
Firstsource 4.0
Louisville, KY jobs
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Title: Team Lead
Job Type: Full Time
FLSA Status: Non-Exempt/Hourly
Grade: G
Function/Department: Health Plan and Healthcare Services
Reporting to: Supervisor/Manager - Operations
Pay Range: TBD
Role Description: The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients.
Roles & Responsibilities
* Lead and mentor a team of professionals, ensuring they meet performance targets and objectives.
* Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly and effectively.
* Identify and recommend process improvements to enhance team efficiency, quality, and cost-effectiveness.
* Implement and maintain quality control measures to ensure that products and services meet or exceed industry standards and client expectations.
* Develop and maintain key performance indicators (KPIs) to measure and report on the effectiveness and efficiency of team operations.
* Foster strong relationships with clients, address their concerns, and ensure high levels of satisfaction.
* Identify training needs and provide support for the professional growth of team members.
Expected/Key Results
* Exceed customer experience metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and other relevant measures.
* Assist in meeting revenue targets by effectively managing login hours, staffing levels, and other critical factors.
* Assist in meeting team retention targets to ensure a stable and experienced workforce.
* Skilfully handle customer escalations to address concerns and provide timely resolutions.
* Ensure the team consistently meets the highest quality standards in their work.
* Provide coaching and mentoring to support the professional development and growth of team members.
* Ensure the availability of resources in line with scheduling requirements for efficient operations.
* Achieve a score of 'XXXX' on Employee Satisfaction parameters for respective programs and processes, fostering a motivated and engaged team.
* Prioritize people engagement and development, including employee retention, professional growth, and succession planning within the team.
Qualifications
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education
* High school diploma or equivalent required
Work Experience
* At least 2 years of team experience, with a consistent track record of strong performance
Competencies & Skills
* Strong analytical, problem-solving, and decision-making skills
* Excellent verbal and written communication, interpersonal, and leadership skills
* Familiarity with industry-specific technologies and tools
* Knowledge of relevant industry regulations and compliance
Additional Qualifications
* Ability to work flexible schedule based on client demands
* Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
* Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may work onsite or remotely from home.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.