Job Description
Location: Cerritos, CA (On site) | Type: Full Time | Salary Range: $42,000- $150,000
As a Salesperson, you're one of the most important team members at Norm Reeves Ford Lincoln. You're the most critical point of contact for our sales department and will create a super experience. You will handle all in-person guests with vehicle purchases in the show room and sales lot. You will strive to increase customer retention by providing genuine service and fully explaining product performance and the benefits to each guest.
We're looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)
What You'll Do:
Greet and offer tailored assistance to guests who enter the dealership showroom or sales lot
Offer test drives and obtain proper identification from all prospects prior to the drive
Deliver vehicles to customers and ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
Maintain confidential customer information on a Dealership Management System.
Assist in writing complete sales orders and processes paperwork in accordance to the dealership's policies and procedures
Introduce customers to the Sales Managers for an opportunity to meet with management
Schedule appointments with interested buyers for test drives and delivery of vehicles
Drive yourself and the team to maintain a super work environment and get better every day
What You'll Need:
Full-time availability. You'll also need to be at least 18 years old
A valid driver's license and acceptable driving record
Strong communication skills with both Norm Reeves staff and guests
A professional appearance and work ethic
Excellent organizational and follow up skills
Ability to multi-task in a fast-paced environment
What We Offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
Invest in Yourself - Tuition Reimbursement
Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
Secure Your Future - Build Wealth with 401k Matching
Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
$42k-150k yearly 6d ago
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Service Valet
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description
As a Service Valet, you're one of the most important members at Norm Reeves Ford. You are responsible for creating a great service experience for our guests and ensuring all guest vehicles are washed and handled with excellent care. Your positivity and attention to detail are what keep our guests coming back time after time.
This is an ideal entry-level position for someone eager and motivated to begin a career in the automotive service industry. Norm Reeves Ford, believes in continuous education, promotes from within and is seeking those with a true passion for working at a dealership long term.
What You'll Do:
Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location
Controls service traffic flow and parking
Determines if customers coming into service have an appointment
Records customer's name, VIN, tag number, mileage, and existing vehicle damage
Assists service advisors when needed
Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
Maintains a professional appearance
Place vehicle Interior Protection in each vehicle
Tag keys and place mirror tags in all vehicles
Move vehicles to appointed parking area and ensure all windows are up and all vehicles are locked
Adhere to all customer service processes
Fill in for shuttle drivers as needed
Bring customers' vehicles to the front of service drive when directed
Ensure customers' vehicle is free of dirt and grease from their service visit
Guides vehicles through the car wash
Light lifting duties when needed
What You'll Need:
Full time availability. You'll also need to be at least 18 years old
A valid driver's license and acceptable driving record
Experience driving a range of vehicles; manual transmission a plus.
Exceptional commitment to safety
Strong sense of accountability
Excellent communication and a positive attitude
An eye for presentation and detail
What We Offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
Invest in Yourself - Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
Time to Recharge - Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
Celebrate and Rejoice - 6 Holidays Per Year to Spend Quality Time with Loved Ones.
Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
$23k-34k yearly est. 9d ago
Sales & Incentive Administrator
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description Summary:The Sales & Incentive Administrator is responsible for tracking all dealership sales, submitting manufacturer incentive claims, and ensuring the dealership receives all bonus and program payouts. This role supports the Sales, Finance, and Accounting teams by keeping sales data accurate and up to date.Responsibilities:
Track new, used, and F&I sales daily and ensure all information is entered accurately.
Submit all OEM incentive and bonus claims on time (volume bonuses, CSI, stair-step programs, accessory incentives, etc.).
Fix rejected claims and resolve any discrepancies with OEM portals.
Work with Sales Managers and Finance Managers to verify sales contracts and deal information.
Maintain clean records for month-end reporting and employee pay plans.
Provide simple explanations to managers and staff about incentive rules and payout requirements.
Generate weekly and monthly reports showing incentive status and sales progress toward targets.
Stay updated on all OEM program changes and deadlines.
Qualifications:
Strong attention to detail and accuracy with numbers.
Automotive dealership experience preferred (Sales, Finance, or Accounting).
Familiar with DMS systems like Reynolds, CDK, Dealertrack, or Tekion.
Ability to work with multiple departments and handle time-sensitive deadlines.
Basic reporting and Excel skills.
$46k-71k yearly est. 1d ago
Express Service Team Lead Tech
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description
Location: Cerritos, CA (On site) | Type: Full Time | Hourly Rate: $30+ based off experience
We are seeking an experienced Express Service Team Lead Tech to support our team of Lube Technicians. This is a hands on role focused on mentoring technicians, improving repair quality, and helping grow their mechanical skill sets. The ideal candidate comes with strong brake and front-end experience, light mechanical repair knowledge, and the ability to lead by example in a fast-paced, high-volume Ford service environment.
Key Responsibilities
Support and lead Express/Lube Technicians in day-to-day maintenance and light repair work
Provide guidance, troubleshooting support, and real-time coaching to build technician skills
Perform and oversee light mechanical repairs
Ensure safety, quality, and efficiency standards are being met
Assist in workflow coordination as the Express department grows
Set a positive tone, help maintain productivity, and encourage continuous learning
Qualifications
3-5 years of recent experience in automotive maintenance and light repair
Experience from an independent shop or dealership
Strong background in brakes, front-end repair, and light mechanical work
Must have own tools and a professional, team-oriented attitude
Ford experience a plus but not required
$30 hourly 1d ago
Ford Heavyline Diesel & Gas Technician
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description
Location: Cerritos, CA (On site) | Type: Full Time | Hourly Rate: $42 flag + (based off experience)
Key Responsibilities
Diagnose and repair heavy line concerns, including engines, transmissions, drivetrains, and related components on diesel and gas vehicles.
Perform factory-recommended maintenance and service according to Ford standards.
Utilize Ford diagnostic equipment and software to troubleshoot complex issues.
Conduct engine rebuilds, transmission replacements, and powertrain overhauls as required.
Perform warranty and non-warranty repairs with accuracy and efficiency.
Document all work performed and recommended services on repair orders clearly and completely.
Communicate effectively with service advisors and management regarding repair status and recommendations.
Maintain a clean, safe, and organized work area.
Qualifications
Ford Certified Technician preferred; willingness to complete Ford factory training required.
Proven experience as a Heavy Line Technician or equivalent automotive repair experience.
Strong diagnostic and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced, high-volume environment.
Valid driver's license with a clean driving record.
$42 hourly 14d ago
Ford Mobile Technician
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description
Location: Cerritos, CA (On site) | Type: Full Time | Pay: $24/hr | Schedule: Monday - Friday
As a Utility Technician with recall duties at Norm Reeves Ford, you will be responsible for supporting various aspects of production and quality assurance, with a specific focus on conducting recall inspections of vehicles. In addition to your PDI responsibilities, you will perform routine maintenance services.
What You'll Do:
Conduct recalls to ensure they meet Ford's quality standards and specifications.
Perform visual and functional checks of vehicle components, systems, and features according to established inspection procedures.
Identify and document any defects, damages, or issues discovered during the inspection process, and coordinate with appropriate teams for resolution.
Carefully performing oil changes, battery checks, topping off fluids
Inspecting brake linings and making adjustments if necessary
Rotating tires and implementing tire repairs according to vehicle standards
Effectively mounting and balancing tires
Performing alignment checks
Conducting multi-point inspections (121-point inspection)
Assisting in various minor services including software updates, key programming, and replacing windshield wipers
Performing other duties as needed
What You'll Need:
Full time availability. You'll also need to be at least 18 years old
A valid driver's license and acceptable driving record
Experience at an Automotive School or Program
Automotive 609 Certificate a plus
Prior dealership experience a plus
What we offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
Invest in Yourself - Tuition Reimbursement
Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
Secure Your Future - Build Wealth with 401k Matching
Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
$24 hourly 14d ago
Ford Sales Manager
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description
Location: Cerritos, CA (On site) | Type: Full Time | Salary Range: $140,000
As a Sales Manager at Norm Reeves Ford, you play a key role in leading the sales team and delivering an outstanding guest experience. This position focuses on training, coaching, and developing top-performing Sales Associates while driving strong results. It's a great opportunity for an energetic, proactive leader to grow their career with us!
What You'll Do:
Supervisory Duties:
Hires, trains, supervises, and monitors the performance of the new- and used-vehicle department managers.
Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
The Sales Manager will promote the company's core values and have the ability to positively influence the team's success.
Essential Duties:
Oversee all activities occurring in the vehicle showroom
Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance
Set sales goals, track progress, and lead team to achieve and exceed those quotas
Respond to customer complaints and ensure highest level of customer satisfaction
Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review
Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system.
What You'll Need:
Proven track record with automotive retail sales
Ability to analyze situations and make win-win business decisions
Honesty, empathy, and exceptional communication skills
Strong organization, closing ability, and follow-up skills
Benefits & Employee Perks
Medical, Dental, Vision, and Complimentary Life Insurance
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts
$140k yearly 12d ago
Brake & Front-End Ford Technician
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description
Location: Cerritos, CA (On site) | Type: Full Time | Flag: $40+ flag (Based Off Experience)
What You'll Do:
Inspect, diagnose, and repair brake systems, including discs, drums, rotors, calipers, hoses, and master cylinders.
Perform front-end repairs and alignments, including suspension components such as ball joints, tie rods, control arms, struts, and shocks.
Conduct road tests to ensure repairs are completed to manufacturer and safety standards.
Accurately document all work performed and recommended maintenance on repair orders.
Follow Ford repair procedures and use factory-approved equipment and tools.
Communicate with service advisors and management regarding repair progress and any additional needed work.
Maintain a clean and organized work area.
Ensure compliance with dealership safety policies and procedures.
Stay up to date on Ford technical bulletins and training requirements.
What You'll Need:
Full time availability. You'll also need to be at least 18 years old
A valid driver's license and acceptable driving record
Experience driving a range of vehicles; manual transmission a plus.
Exceptional commitment to safety
Strong sense of accountability
Excellent communication and a positive attitude
An eye for presentation and detail
What We Offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
Invest in Yourself - Tuition Reimbursement
Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Enjoy Complimentary Group Life Insurance for Added Peace of Mind
Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team
Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location
Secure Your Future - Build Wealth with 401k Matching
Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses
$28k-39k yearly est. 14d ago
Ford Commercial Salesperson
Cerritos Ford Inc. 3.7
Cerritos Ford Inc. job in Cerritos, CA
Job Description
Location: Cerritos, CA (On site) | Type: Full Time | Salary Range: $72,000 - $95,000
The Ford Commercial Fleet Salesperson is responsible for selling Ford commercial vehicles to businesses and organizations. This role involves developing and maintaining strong relationships with commercial clients, understanding their vehicle needs, and providing tailored solutions to meet those needs.
What you'll do:
Develop and maintain relationships with new and existing commercial clients.
Understand the needs of commercial clients and provide appropriate vehicle solutions.
Prepare and present sales proposals and contracts.
Meet and exceed sales targets and performance metrics.
Collaborate with the finance and service departments to ensure seamless customer experience.
Maintain accurate records of sales activities and customer interactions in the CRM system.
What You'll Need:
Full-time availability. You'll also need to be at least 18 years old
A valid driver's license and acceptable driving record
Strong communication skills with both Norm Reeves staff and guests
A professional appearance and work ethic
Excellent organizational and follow up skills
Ability to multi-task in a fast-paced environment
What We Offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
Invest in Yourself - Tuition Reimbursement
Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
Secure Your Future - Build Wealth with 401k Matching
Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
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