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CertaSite jobs in Kalamazoo, MI

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  • Route Sales & Service Apprentice

    Certasite 3.9company rating

    Certasite job in Kalamazoo, MI

    We are looking for a route sales & service apprentice technician who has a passion for the customer and life safety. The perfect candidate loves people, is sales oriented and can successfully perform inspection,?installation, testing, service, and repairs required on fire extinguishers, exit/emergency lights, and life safety general products. This is a great opportunity to start your career in fire protection and train with other experienced technicians in the trade. This is a fast paced and demanding role with high visibility within the company. COMPANY PERKS Hourly rate starting at $20; compensation is based on experience and certifications Level up training program which includes bonus when you become a billable technician Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Opportunities for overtime with incentives Company giveaways Opportunities for community service and charity involvement Work at a mission-driven company, focused on people Continued growth and expansion into new markets and products and services WHAT YOU WILL BE DOING Learn how to inspect, test, service, and repair fire extinguishers, exit/emergency lights, and general life safety products Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and general life safety products Train on how to record and document inspections, repairs, discrepancies, and recommendations either electronically or manually Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns Spend time with our shop technicians learning how to recharge extinguishers and properly stock trucks Maintain equipment and tools necessary to safely perform job Evaluate customer site for additional equipment and services that customer may require Work in compliance with the Company's safety program Observe how to properly discuss deficiencies noted with customer, explaining the problem and its resolution There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others. Must be comfortable with heights, working on ladders or lifts, or in confined spaces QUALIFICATIONS This is an entry level position Must possess the ability to calculate basic math including fractions, decimals and percentages Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software Must currently have a valid U.S. driver's license IDEAL QUALITIES Previous experience working a business-to-business route which requires upselling and heavy customer interaction Experience in a related skilled trade Acute attention to detail Strong mechanical and technical aptitude Highly organized and detail-oriented Problem-solving skills Excellent verbal and written communication and interpersonal skills Who are we? CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity. Our Mission: To provide a meaningful impact to as many lives as possible. Our Vision: To be the most dependable and simplified life safety solution on the planet. Our Values: Passionate We are on a relentless pursuit to be great, not just good enough. And we have fun doing it. Impactful Our work makes a real difference in the world. We literally save lives, but that s just the beginning. Innovative We believe there is always a better way. We don t stop until we find it. Genuine We do what we say, and we mean it. We are authentic and dependable. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards Equal Employment Opportunity/M/F/disability/protected veteran status Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
    $20 hourly 38d ago
  • Customer Experience Associate III

    Conduent Heritage, LLC 4.0company rating

    Jefferson City, MO job

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Customer Service Associate III On-Site Only in Jefferson City, MO Payrate: Estimated between $18.65-$20.00/hr. Join the Conduent Customer Service Team Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Schedule: Mon. - Fri. 8:00 AM - 5:00 PM (1 hour lunch) Estimated hourly rate between $18.65-$20.00/hr. Paid Training Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role: The Customer Service Associate III is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received. Support a Provider-facing web app Deliver provider-centric service and initial contact resolution Maintain up to date support knowledge through offered training Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality. Requirements: High School diploma or GED 3+ years of experience in healthcare (Medical Background Required) Understand provider workflows Familiarity with Medicaid PA/PreCert processes Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is between $18.65-$20.00/hr. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
    $18.7-20 hourly 2d ago
  • Senior Mechanical Design Engineer

    OPW 3.8company rating

    Allentown, PA job

    Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV). Summary: Responsible for the specification, design and development of cryogenic liquid & process gas transfer systems. Provide welding, brazing, and fabricating process expertise for continuous improvement of manufacturing processes. Essential Responsibilities and Duties: Reinforce corporate commitment to safety and environmental awareness; Interpret customer requirements into detailed specifications sufficient to develop products including cryogenic liquid transfer systems; Produce detailed design of systems and/or components, including design for manufacturability; Develop analytical models of system design and produce testing protocols sufficient to validate model; Identify problem root causes, develop & implement solutions related to products and processes; Evaluate and recommend components for conformance to design specifications; Confer with vendors, staff, and management personnel regarding purchases, product and production specifications, product changes, manufacturing capabilities and project status. Required Qualifications and Skills: 4-year degree in Mechanical Engineering At least 5 years relevant experience in the design of piping systems Experience with system designs in compliance with ASME B31.3 & B31.12 Familiarity with process & instrumentation diagrams, process flow diagrams Strong analytical and problem-solving skills Experience with heat transfer and heat management Demonstrated ability to manage multiple projects and meet deadlines Experience with direct customer interface Desired Qualifications and Skills: Cryogenics systems design 4 years of experience in the design of pressure vessels Thermodynamics and heat transfer Structural design and stress analysis Industrial control systems design including PLC's CAD, including SolidWorks Familiarity with ASME, CGA, NFPA, FAR, IMDG, ISO, and PED requirements IP protection and patents FMEA, HAZOP and general risk analysis Fluid Dynamics - including 2-phase flow Travel: Occasional Work Arrangement : Onsite We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Engineering
    $73k-92k yearly est. 4d ago
  • Amazon Package Delivery Driver

    Amazon Flex 4.7company rating

    Maryville, MO job

    Amazon delivery partner opportunity - Earn $18.50 - $21.00/hr What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, you'll know when you're delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most. Deliver. Earn. Achieve. Repeat. Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $18.50 - $21.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances. Make your earnings go further with Amazon Flex Rewards. With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes - plus tools to help navigate insurance, expenses, and taxes - there are plenty of ways to save money and time. Deliver smiles, backed by Amazon. Packages make great passengers. Start delivering today. *Most drivers earn $18.50 - $21.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Self-employed / No-contract Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone. Questions?Contact Amazon Flex Driver Support at ************ (5 a.m. - 7 p.m. PT) or click “apply” below to learn more.
    $18.5-21 hourly 4d ago
  • Amazon Package Delivery Driver

    Amazon Flex 4.7company rating

    Bellefonte, PA job

    Amazon delivery partner opportunity - Earn $15.00 - $19.00/hr What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, you'll know when you're delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most. Deliver. Earn. Achieve. Repeat. Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $15.00 - $19.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances. Make your earnings go further with Amazon Flex Rewards. With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes - plus tools to help navigate insurance, expenses, and taxes - there are plenty of ways to save money and time. Deliver smiles, backed by Amazon. Packages make great passengers. Start delivering today. *Most drivers earn $15.00 - $19.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Self-employed / No-contract Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone. Questions?Contact Amazon Flex Driver Support at ************ (5 a.m. - 7 p.m. PT) or click “apply” below to learn more.
    $15-19 hourly 4d ago
  • Customer Success Manager

    Encore Technologies 3.9company rating

    Cincinnati, OH job

    As a Customer Success Manager at Encore, you will play a pivotal role, working closely with Account teams, Clients, Service Delivery, and internal teams to ensure continued success with our clients. You will hold a leadership position, collaborating closely with Account teams, clients, and Service Delivery team. Your deep understanding of IT Managed services will play a pivotal role in driving operational excellence, client satisfaction, and strategic improvements within our managed services portfolio. Responsibilities: Program Leadership: • Provide strategic direction and leadership for the IT Managed Services program. • Oversee the planning, execution, and delivery of managed services, ensuring alignment with • organizational objectives. Client Relationship Management: • Build and maintain strong relationships with clients to understand their IT needs and ensure delivery meets or exceeds expectations. • Act as the primary point of contact for client escalations and issue resolution. Service Delivery Excellence: • Define and enforce service level agreements (SLAs) for managed services. • Monitor and optimize service delivery processes to ensure efficiency and quality. • Implement best practices and industry standards for IT service management. Team Collaboration: • Collaborate with cross-functional teams, including technical teams, sales, and support, to ensure seamless service delivery. • Foster a collaborative and high-performance culture within the managed services team. Financial Management: • Manage the financial aspects of the IT Managed Services program, including budgeting, forecasting, and cost optimization. • Ensure the program is financially viable and meets profitability targets. Continuous Improvement: • Identify opportunities for process improvement and innovation within the managed services program. • Implement initiatives to enhance service delivery efficiency and effectiveness. Risk Management: • Proactively identify and mitigate risks related to service delivery, security, and compliance. • Develop and implement risk mitigation plans to ensure uninterrupted service. Other duties as assigned. Qualifications: • Bachelor's degree in Information Technology, Business, or more than 5 years of experience leading managed services clients. (Relevant certifications (e.g., PMP, ITIL) is a plus.) • Proven experience in leadership, particularly in IT managed services. • In-depth knowledge of IT service delivery models, best practices, and emerging trends. • Strong client-facing and interpersonal skills with the ability to build and maintain relationships. • Demonstrated ability to lead and motivate cross-functional teams to achieve program objectives. • Financial acumen with experience in budgeting and financial management. • Strong problem-solving skills and the ability to make informed decisions in a fast-paced environment. • Excellent communication skills, both written and verbal. Physical Requirements: • Prolonged periods sitting at a desk and working on the computer. • Occasional walking between facilities • Occasional liftin pushing, pulling up to 15 lbs. • Hybrid position - in office and remote workdays Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
    $67k-103k yearly est. 4d ago
  • IT Desktop Technician -- GOSDC5662753

    Compunnel Inc. 4.4company rating

    Holland, MI job

    Shift: 8 am Duration: 6 months (contract to hire) Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required). Position will convert to full-time Must be able to manage time effectively. Initial training will be provided for a few weeks, after which will need to work independently. Interviews will be conducted virtually (Eastern Time). Must have good technical experience (3 - 5years experience required) The Role: This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues. The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery. Essential Functions: · Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects. · Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing. · Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune). · Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices. · User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance. · Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary. · Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups. · Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. · End-User Assistance: Provide IT services for end users, including visitors within the assigned region. · Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards. · Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team. · Project Participation: Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams. · Asset Management: Participate in network asset management as per documented processes. · Team Support: Assist application development teams as needed throughout project lifecycles. · Additional Duties: Perform other duties and special projects as assigned by the team lead. Minimum Qualifications: · Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus. · Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system. · Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience. · Data Privacy: Knowledge of applicable data privacy practices and laws. · Team Collaboration: Experience working within a team-oriented, collaborative environment. · Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary. · Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery. · Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work. · Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries. · Communication: Ensures written and oral communications are clear and appropriate for the audience. · Accountability: Accepts responsibility for actions and results, demonstrating drive and self-motivation. · Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively. · Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances. Physical Demands: · Mobility: Regularly required to sit or stand, reach, bend, and move about the facility. · Lifting: Must occasionally lift/transport up to 50 pounds (PCs) · Vision: Vision abilities required by this job include close vision. Work Environment: · Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. · Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery.
    $77k-116k yearly est. 3d ago
  • Director of Operations

    365 Retail Markets 4.0company rating

    Troy, MI job

    365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond. As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. 365 Retail Markets is seeking a purchasing-focused operations leader to join our team in Troy, MI. In this role, you'll apply your expertise in purchasing, production planning, and inventory management to drive efficiency and impact across the organization. As the Director Operations, you'll lead a local team overseeing assembly, logistics, sourcing, warehousing, and hardware operations. You'll also drive purchasing and inventory management across all 365 Retail Markets U.S. locations, including San Antonio, TX, and Mesa, AZ. The ideal candidate is a hands-on, collaborative leader with deep expertise in purchasing, process improvement, and operational execution who thrives on optimizing workflows, fostering cross-functional teamwork, and driving results. This role also supports company-wide initiatives, including new product launches and M&A integration. Responsibilities Lead and develop teams across purchasing, logistics, assembly, and hardware operations to ensure on-time, high-quality, and cost-effective delivery. Standardize and optimize purchasing processes across all 365 Retail Markets sites to improve efficiency, consistency, and cost control. Develop and implement key performance indicators (KPIs) across Safety, Quality, Delivery, and Cost. Oversee supplier relationships, contract negotiations, and vendor performance to improve performance through use of industry best practices and supplier assessment. Manage purchasing and inventory levels across multiple locations, balancing cost reduction with production and customer needs. Drive continuous improvement initiatives across operations to enhance productivity, quality, and efficiency. Collaborate cross-functionally to align material planning and purchasing strategies. Provide hands-on leadership support to meet daily, weekly, and monthly production goals. Mentor and develop a high-performing team to promote accountability and growth. Support new product launches, M&A integration, and other strategic initiatives related to sourcing and supply chain optimization. Share best practices across sites to promote operational excellence and scalability. Requirements 7+ years of progressive experience in operations, purchasing, or supply chain leadership, with a proven record of driving process improvements and cost savings. Demonstrated success leading purchasing and procurement functions, including vendor selection, contract negotiation, and supplier performance management. Experience standardizing purchasing processes and implementing procurement best practices across multiple locations or business units. Experience leading organizations of 15+ individuals across multiple operational functions, including purchasing, logistics, and production teams. Strong understanding of inventory management, sourcing strategy, and demand planning to balance cost efficiency with operational needs. Proven ability to deliver measurable improvements in cost, quality, and delivery performance. Skilled in ERP systems and familiar with data-driven purchasing and inventory analytics. Strong leadership, communication, and collaboration skills, with the ability to influence and gain buy-in from stakeholders across departments. Knowledge of Lean principles and experience driving continuous improvement in purchasing and operational workflows. Experience with end-to-end distribution, logistics, and fulfillment processes. Exposure to B2B, software, or point-of-sale technologies preferred.
    $106k-179k yearly est. 2d ago
  • Service Desk Analyst

    Encore Technologies 3.9company rating

    Cincinnati, OH job

    Pay is $18 Work is onsite in Norwood, OH Saturday Sunday Monday Tuesday from 9 am to 8 pm Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities: Provide best in class customer experience to our customers Document all customer contacts into various ITSM tools Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups Collaborate with service desk co-workers through inclusion Be present and participate in ongoing training for service operations Work on projects and/task assigned by leadership Skills/Experience: Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred Prior experience in a customer service role Strong Verbal and written communication skills Strong interpersonal skills and telephone etiquette Problem solving skills Experienced and capable of dealing with fast pace and high stress work environment Experienced and capable of adjusting to changing processes, procedures, and workday Must be able to handle up to 45 customer calls a day on various configuration items, and complexity Experience and proficient in all Microsoft's currently supported O/S Experienced and proficient in messaging systems, Microsoft Outlook and Gmail Willingness to work flexible and changing hours including evening, weekend, and holiday hours Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
    $18 hourly 2d ago
  • Tool Room Machinist (SDKY)

    U.S. Tsubaki Power Transmission, LLC 4.2company rating

    Sandusky, OH job

    The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the "Best Value" supplier in the industry. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed. Interprets drawings to visualize final form of die, part or tool, and plans sequence of operations to achieve desired end result Works from prints, sketches, verbal or written instructions, or from existing part to be copied or fitted Lifts, positions, and secures parts to be machined on surface plate or worktable, using hoist, vises, v-blocks, or angle plates Sets up and operates machine tools such as CNC mills and lathes, manual mills and lathes, CNC and manual grinders, wire EDM, saw Plans the set up and operation of machine shop tools considering types of material, tolerances, types of cutting tools, coolants, lubricants, and machine tool feeds and speeds Programs mills and lathes using conversational programming and/or CAM by entering instructions including setting zero and reference points, tool registers, tool offsets, geometry of part, etc. Verifies dimensions, alignments, and clearances of finished parts, using measuring instruments such as CMM, calipers, micrometers, height gages, dial indicators, and gage blocks Fits and assembles jigs, fixtures, tools and dies, using wrenches, hammers, arbor or hydraulic presses Troubleshoots poor performing tools, identifying deficiencies and suggesting improvements Designs jigs, fixtures, or templates for use as work aides Inventories, requests, and investigates alternative cutting tools and shop supplies Promptly and accurately completes all required recordkeeping and inspections Performs routine machine maintenance as assigned Other tasks, projects and functions as assigned. Requirements: High school diploma or equivalent preferred; equivalent relevant experience may be considered Trade school or Apprenticeship program preferred Exhibits in-depth job knowledge and skills Adjusts machine feed and speed, change cutting tools, or adjust machine controls when automatic programming is not optimum Develop CNC machining processes by selecting the chucking device, cutting tools, tool arrangement, and cutting speeds and feeds with emphasis on standardization Create and maintain CNC programs to produce parts using CAD/CAM software. Experience utilizing GibbsCAM, MasterCAM, Fusion 360, Edgecam, Partmaker, or Esprit is a plus Thorough understanding of workholding, datums, sequence of operations, tool selection Can prioritize the work and coordinate with others Capable of fostering a team environment Self-motivated and can work with little supervision Thinks, plans, and responds quickly to unexpected events Able to multi-task in a fast-paced environment with changing priorities Active participant in troubleshooting and problem solving Capable of running multiple machines while they are in automatic cycles Basic Windows operating system navigation, Basic Microsoft Office Suite, CAM software experience preferred Math skills up to basic trigonometry (addition, subtraction, multiplication, division, finding an angle or tangent) Mechanical aptitude to understand how processes operate Technical skills and experience to solve complex problems and troubleshoot Analytical and critical thinking skills to foresee issues with designs or processes and come up with alternate solutions Attention to detail to ensure the highest level of precision in finished work Time management and having a sense of urgency for the jobs at hand Ability to work with others in a fast-paced manufacturing setting Learn more about U.S. Tsubaki at: ************************* U.S. Tsubaki offers: A competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential Paid time off ("PTO") 90-day and 180-day performance reviews Shift differential pay for 2nd and 3rd shift Weekly bonus potential Paid training Weekly pay Shift: 4 days a week, 10 hours per day. Days: Monday - Thursday (standard schedule). Overtime may be required on Fridays/Saturdays according to business needs. The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PI365ddf***********8-39183747
    $30k-40k yearly est. 12d ago
  • IAM Program Delivery Lead

    Damco Solutions 3.8company rating

    Cedar Rapids, IA job

    Duration: 12-month contract. Client is seeking a hands-on delivery leader to take accountability for the successful execution of its early-stage Identity & Access Management (IAM) programme. This role goes beyond traditional project management - we need someone who can set direction, lead cross-functional collaboration, and ensure the organisation realises the programme's objectives. You will be the primary driver of progress, bridging business and technology teams, and establishing delivery discipline from the outset. While you will work with a dedicated Project Manager to track day-to-day tasks, your focus will be on orchestrating stakeholders, shaping the delivery approach, and resolving blockers across HR, Procurement, Risk, IT Security, and other functions. Awareness of IAM concepts - particularly SailPoint - is beneficial, but strategic leadership and delivery ownership are the core requirements. Key Responsibilities Own the delivery of the IAM programme, ensuring agreed outcomes and benefits are achieved. Set and communicate the delivery approach, priorities, and success measures. Build and maintain strong stakeholder relationships across all involved business units and technical teams. Facilitate alignment on requirements, dependencies, and strategic decisions. Proactively identify risks, dependencies, and conflicts - driving resolution at the right governance level. Provide clear, outcome-focused reporting to senior leadership and programme sponsors. Maintain delivery momentum in a complex and evolving environment. Required Skills & Experience Overall 12 + years of experience with 5+ years' experience delivering complex, cross-functional change initiatives in medium-to-large organisations. Proven track record of end-to-end programme delivery accountability in security, IAM, or related transformation spaces. Strong leadership presence; able to influence without formal authority. Exceptional communication, facilitation, and stakeholder management skills. Ability to navigate evolving scope and priorities while keeping teams aligned on end goals. Preferred Skills Familiarity with IAM principles, user lifecycle management, and related security practices. Awareness of SailPoint or similar IAM platforms. Experience in financial services, insurance, or other regulated sectors. Working knowledge of Jira, Confluence, and standard programme reporting tools. Working Arrangement Hybrid: Cedar Rapids, IA Occasional travel to other client sites may be required.
    $46k-87k yearly est. 3d ago
  • SAP FICO Business Analyst

    The Judge Group 4.7company rating

    Saint Louis, MO job

    We are looking for a SAP Business Analyst with experience with FICO modules This is a contract to hire that must be done hybrid onsite in the St Louis, MO area Responsibilities: Strong skills in design and configuration of Controlling modules: Internal Orders, Profitability Analysis, & Product Costing Handling of incidents/tickets for SAP FICO across various instances of SAP Research and document current business processes/ customizations and provide process improvement recommendations with focus on standard SAP process solutions Diagnose, analyze and resolve issues efficiently. Contribute to continuous improvement initiatives Skills, Experience and Behaviors 4 + years demonstrated configuration skills in FI and CO, preferably in HANA Must have at least 5+ years of hands-on configuration experience with SAP ECC 6.0 or S/4 HANA Excellent analytical and problem-solving skills
    $75k-106k yearly est. 1d ago
  • QC Microbiology Data Reviewer and Writer

    TSR Consulting 4.9company rating

    Indianapolis, IN job

    Job Title: QC Microbiology Data Reviewer and Writer Hybrid/Onsite: Onsite Job Type: Contract, W2 Work Schedule: Monday - Friday, Business Hours (Weekends and Holidays as needed) Duration: 12 months+ Job ID: 84025 Key Responsibilities • Perform independent and thorough review of QC microbiology data for completeness, accuracy, and cGMP compliance • Verify raw data, calculations, instrument outputs, electronic records for assays including but not limited to bioburden, sterility, endotoxin, media qualification, and environmental monitoring • Confirm adherence to SOPs, test methods, and approved protocols • Ensure documentation meets ALCOA+ data integrity principles • Identify discrepancies, errors or atypical results and work with analysts to resolve issues and ensure right the first-time documentation • Review EM results and ensure proper escalation of out of trend or excursions findings • Write deviations, CAPAs and revise SOPs • Write monthly / quarterly reports for environmental monitoring • Support internal and external audits by providing clear, complaint documentation Qualifications • Minimum 4 years experience in GMP microbiology laboratory data review • Knowledge of Bioburden, Endotoxin, Sterility, Media qualification, and Environmental Monitoring • Experience in writing and supporting investigations, deviations, or CAPA processes and SOPs. • Experience with Sherpa or other LIMS • Intermediate level MS SharePoint experience • SAP experience preferred Education: • Bachelors degree in microbiology , Biology or Biotechnology or equivalent • Preferred training in Quality systems, cGMP, and Data Integrity
    $50k-66k yearly est. 1d ago
  • Account Manager

    Us Tsubaki Automotive, LLC 4.2company rating

    Troy, MI job

    The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. Under general direction, the Account Manager is responsible for both directly managing customer accounts as well as supporting data collection, manipulation, analysis, and reporting of bi-monthly and bi-annual five year sales forecasting. Also responsible for managing customer quote preparation including supporting documents. Provides support for business planning, sales analysis, sales staff support, market and volume forecasts, and market analysis. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description. Other tasks may be assigned and expected to be performed. Manage assigned OEM and related Tier 1 accounts for year-on-year sales growth, and meet or exceed annual business plan expectations Must be able to translate the customer requirements and USTA capabilities into a variety of value propositions to differentiate USTA in front of the customer's purchasing and engineering organizations Develop and execute a communication "cadence" to maintain routine customer contact Build strong relationships to leverage/maximize the Company's product and service content. Develop and maintain customer purchasing, engineering and other appropriate relationships Support closure of open receivables payment, as appropriate Provide direct support to the APQP Team's in the ongoing development of existing and prospective USTA customers Remain current on all USTA products from a technical, application, pricing and selling benefits standpoint Regularly attend meetings with customers. Establish and build strong relationships in purchasing and engineering to identify and follow-up on new product development opportunities Analyze cost estimations from the manufacturing plants and complete customer cost breakdown/pricing forms. Support Bi-Monthly and bi-annual updates of sales and forecast data Market share analysis support. Volume forecast reporting and analysis (IHS) Product marketing support Provide administrative support for the Sales Office Staff Other tasks as directed by management Requirements: Bachelor of Business Administration degree required 3-7 years' experience working for an automotive OEM or tier supplier in powertrain systems (engine components preferred). Experience in calling on OEMs and major Tier 1 suppliers desired Working knowledge of product costing and automotive industry purchasing, quality and supply requirements desired Automotive Account Management experience is desired. Program management experience highly desired. Good understanding of manufacturing processes and equipment Experience with manufacturing cost allocations and profit analysis Excellent interpersonal, written and verbal communication skills. Attention to detail is critical Should be a self-starter with good organization skills Strong interpersonal and relationship building skills along with a Team attitude Proficient use of Microsoft Office applications with emphasis on Outlook, Excel, Word and Power Point Ability to travel - both domestic and international if required Learn more about U.S. Tsubaki at: ************************* U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PI9130f990e399-37***********2
    $64k-109k yearly est. 14d ago
  • Local and Regional Class A CDL Truck Driver - $7.5k Sign On Bonus

    St. Joe Express 4.2company rating

    Clarinda, IA job

    Class A CDL Truck Driver - $7500 Sign On Bonus St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO - we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is to provide exceptional service to our customers by being committed to safety, being reliable and providing excellent customer service to our dedicated customer base. St Joe Express is currently looking for Full-Time drivers for the MO location. Pay and Home Time: - Earn an average of $68k-$80k/year with the potential to make much more! - Top drivers can earn an average gross pay of $90k-$95k+ yearly - Local and regional operation with multiple delivery locations to keep you busy - Variety of lanes to help accommodate great home time - Part-time positions available with manager approval - $1100 gross weekly guaranteed pay - Weekend premium (ranges from $100-$200 per load, depending on destination) - $7500 sign on bonus for new drivers - Unlimited driver referral bonus - $2000 per driver - Quarterly safety bonus What else you can expect from St Joe Express: - Assigned trucks, no slip seating - Limited number of overnight trips - 80% Kansas City runs - Newer equipment with in-house shop - Orientation and tanker training paid per hour - Tanker endorsement required (we will reimburse if hired) Tasks and duties include (but are not limited to): - Maintain company vehicles with a focus on safety and efficiency - Driving the vehicle safely to your required destination and adhering to the customer's requirements - Maintaining an accurate Elog, following FMCSA rules and regulations as well as accurately completing trip reports and other documentation - Strong customer service & communication skills with dispatch, customers and colleagues Benefits include: - Weekly payroll (direct deposit) - Medical, dental, life and vision insurance - 401k match and profit sharing - Paid holidays and PTO Why join us: We value our employees, and we want to see you succeed and take your skills to the next level. Joining our team means you will be a part of a supportive environment where you can be recognized and rewarded for your efforts. To successfully secure an opportunity to work with us, you must: - Hold a Valid Class A CDL in the state in which you reside - Have 12 or more months tractor/trailer experience - Over the age of 21 - The ability to pass a DOT physical, ergo test and drug screen - The ability to read, write and speak English - Have a good MVR and safe driving record To submit your application, please click "Apply Now"
    $90k-95k yearly 13d ago
  • Cloud Application Integration Engineer

    Applied Research Solutions 3.4company rating

    Dayton, OH job

    Applied Research Solutions is seeking a skilled and forward-thinking Cloud Application Integration Engineer to join our team. This role is pivotal in designing, developing, and maintaining integrations between cloud-based applications and on-premise systems. You'll work closely with cross-functional teams to ensure seamless data flow, system interoperability, and scalable architecture across our enterprise platforms Why Work with us? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. Responsibilities include: Administer and maintain cloud-hosted application instances Develop integration workflows between SaaS solutions, VM-based applications, and third-party APIs. Monitor application health, performance, and usage metrics; proactively identify and resolve issues. Manage configuration, patching, upgrades, and security compliance across cloud applications. Collaborate with cross-functional teams to support business process automation and data synchronization. Develop and maintain documentation for application configurations, integration flows, and operational procedures. Evaluate new tools and technologies to enhance operational efficiency and integration reliability. Other duties as assigned Qualifications/ Technical Experience Requirements: 4-5 years of experience in cloud application administration and integration engineering. Bachelor's degree in Computer Science, Information Systems, or related field. Must be a US citizen. Must have or be willing to attain a TS/SCI Clearance. Security+ required, but can be worked after hiring Significant demonstrated experience deploying applications to mainstream cloud ecosystems (Azure, Amazon Web Services) and associated technology stacks, including container technologies (Docker, Kubernetes) Expertise in managing SaaS platforms and cloud-native applications. Excellent troubleshooting and analytical skills Excellent communication and collaboration skills Preferred Qualifications Master's degree in Computer Science, Information Systems, or related field. MS Azure cloud certifications (e.g., Azure Administrator Associate) Experience with containerization and orchestration (Docker, Kubernetes). Knowledge of hybrid cloud, multi-cloud, and edge computing integration strategies. Familiarity with monitoring and observability tools (CloudWatch, Azure Monitor, Prometheus, etc.). Background in enterprise application integration (EAI) or data integration platforms. Experience with identity and access management (IAM), SSO, and role-based access controls Knowledge of data governance, compliance frameworks. Background in scripting or automation. All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
    $72k-95k yearly est. 1d ago
  • Fire Alarm & Suppression Technician Level I

    Certasite 3.9company rating

    Certasite job in Kalamazoo, MI

    We are looking for a fire alarm & suppression level I who has a passion for the customer and life safety. The perfect candidate has experience in the fire protection industry and can successfully perform inspections, installation, testing, service and repairs of fire alarm systems, engineered and pre-engineered suppression systems. This includes confirming compliance with applicable life-safety and fire-safety requirements as mandated by standards, codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast-paced and demanding role with high visibility within the company. COMPANY PERKS Hourly rate starting at $23; compensation is based on experience and certifications Level up training program Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Opportunities for overtime with incentives Company giveaways Opportunities for community service and charity involvement Work at a mission-driven company, focused on people Continued growth and expansion into new markets and products and services WHAT YOU WILL BE DOING Perform installation, inspection and testing of all types of fire alarm and engineered and pre-engineered suppression systems at the required frequencies in accordance with the requirements and instructions contained in the applicable NFPA codes and standards Perform programming, testing, final inspections, as-built drawings and customer training for installations. Troubleshoot and perform service and repair of fire alarm and engineered and pre-engineered suppression systems Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job Maintain equipment and tools necessary to safely perform job Evaluate customer site for additional equipment and services that customer may require Work in compliance with the Company's safety program Perform on-site and/or off-site (phone) emergency troubleshooting of fire alarm and suppression systems Discuss deficiencies noted with customer, explaining the problem and its resolution There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others. Must be comfortable with heights, working on ladders or lifts, or in confined spaces QUALIFICATIONS A minimum of 6 months of technical experience with fire detection and signaling systems NICET 1 Certification in Fire Alarm Systems Must possess the ability to calculate basic math including fractions, decimals and percentages Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software Knowledge and understanding of low voltage and wiring. Ability to read and interpret blueprints and wiring diagrams Must currently have a valid U.S. driver's license IDEAL QUALITIES 1 2 years of experience with fire detection and signaling systems Experience with electrical wiring and circuitry, desired State license where relevant in the state in which you are applying Who are we? CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity. Our Mission: To provide a meaningful impact to as many lives as possible. Our Vision: To be the most dependable and simplified life safety solution on the planet. Our Values: Passionate We are on a relentless pursuit to be great, not just good enough. And we have fun doing it. Impactful Our work makes a real difference in the world. We literally save lives, but that s just the beginning. Innovative We believe there is always a better way. We don t stop until we find it. Genuine We do what we say, and we mean it. We are authentic and dependable. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards Equal Employment Opportunity/M/F/disability/protected veteran status Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
    $23 hourly 60d+ ago
  • Client Experience Specialist

    Encore Technologies 3.9company rating

    Cincinnati, OH job

    Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the master resource schedule to ensure availability data is accurate across the department. This is an operational delivery role designed for someone who excels at process execution, financial tracking, and logistics. It serves as an excellent entry point into the Client Experience team with opportunities for future growth. Responsibilities: Project Management: Small Engagements & T&M • Serve as the primary Project Manager for a portfolio of small, transactional engagements (e.g. T&M blocks, staff augmentation, and hardware deployments). • Manage the administrative lifecycle of these projects from setup to close-out. • Review and approve time entries against project codes to ensure billing accuracy. • Track project burn rates and budgets to prevent overages. • Coordinate scheduling and dispatch for engineers assigned to these engagements. Client Support: • Act as the service-based primary point of contact for a defined list of small recurring service accounts. • Manage standard service renewals and handle routine client inquiries. • Execute standard client outreach (e.g. quarterly email check-ins) to maintain account health. • Triaging incoming client requests and routing them to the appropriate technical teams. Resource Scheduling: • Maintain the master resource schedule for the delivery organization. • Update resource availability based on time-off requests and project allocations. • Verify resource availability before assignments are made to ensure schedule accuracy. • Provide availability reports to management to assist with capacity planning. Other duties as assigned. Qualifications: • 2+ years of experience in project coordination, scheduling, or operations, preferably in an IT or Managed Services environment. • Experience with PSA (Professional Services Automation) tools is required (Experience with Certinia/Financial Force and Salesforce is highly preferred). • Strong proficiency in Microsoft Excel (filtering, VLOOKUPs, Pivot tables) and Office 365. • Ability to manage high volumes of small tasks without losing track of details. • Strong written and verbal communication skills. Physical Requirements: • Prolonged periods sitting at a desk and working on the computer. • Occasional lifting, pushing, pulling up to 15 lbs. • Hybrid position - in office and remote workdays. Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
    $43k-79k yearly est. 4d ago
  • Director of Infrastructure

    A.C.Coy Company 3.9company rating

    Pennsylvania job

    Applicants MUST currently be local to the Greater Pittburgh Area No 3rd Parties/Sub Vendors Job Type: Full-time Hire Work Authorization: U.S.Citizen Overview: A.C. Coy is currently seeking candidates for a Director of IT Infrastructure role. Our ideal candidate is a hands-on technical leader with 15+ years of IT Infrastructure experience and strong knowledge of networks, systems, security, and Cloud. Responsibilities: Provide hands-on technical leadership to the IT Infrastructure team Manage and mentor a small management team Keep the Infrastructure team aligned and working toward optimum levels of uptime and availability Take a lead role in implementing and maintaining the organization's application systems and/or IT infrastructure Continue ongoing utilization of Azure Cloud whenever possible Provide technical expertise on Microsoft 365 - Office, Sharepoint, and Teams Work closely with developers and engineers to develop road maps for applications, align development plans, and ensure effective integration among information systems and the IT infrastructure Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements Required: Bachelor's degree or higher in Information Systems or a related discipline Must have current hands-on experience 10+ years of IT Infrastructure experience and strong background with Network Engineering, Server Management, User Support, Cloud technology, and IT Security 5+ years in a leadership role; Need a strong ability to lead both projects and people, with willingness to mentor/train Strong expertise with Microsoft 365 and utilization of Office 365, Sharepoint, and Teams to support business operations Any experience with SD-WAN (software defined wide area network) technology Preferred: Experience with Fortinet firewall technology Strong experience MS Azure CCNA certification Technical certifications for relevant technologies (Microsoft, Cisco, VMware, RedHat, NetApp, etc.)
    $120k-170k yearly est. 3d ago
  • Telecom / Network Engineer

    Talent Software Services 3.6company rating

    La Crosse, WI job

    Are you an experienced Telecom / Network Engineer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Telecom / Network Engineer to work at their company in La Crosse, WI. Position Summary: The Telecom/Network Engineer will design, configure, manage, troubleshoot, support and implement the Telecom/Network Infrastructure. Will also perform limited project management with some coordination of efforts by various support staff. Communicates project status to project proponents. Working in multiple network infrastructure disciplines including routing, switching, and wireless. Demonstrates knowledge and proficiency with basic network and network security monitoring/management tools. Qualifications: Utilizes, operates and maintains network security infrastructure and services involving network access control, network segmentation (TrustSec, Client), VPN, secure web browsing, internet caching and DNS security devices to ensure data integrity and network security is maintained. Provides assistance and may be asked to take a network leadership role with network troubleshooting and remediation of security related incidents or network security investigations in coordination with the Help Desk, ITOC and SOC. Familiar with software defined networking tools including, but not limited to, firewalls, WAN/LAN, SASE, and Cloud networking. Familiar with scripting and automation tools such as Splunk, Ansible, Python, and .Net. Knowledge of standard project methodology (Agile and/or Waterfall) processes, tools and terminologies. Bachelor's degree in a technical discipline with a minimum of two (2) years of professional technical work experience. OR Associate's degree with a minimum of four (4) years of professional technical work experience. Preferred: Expert knowledge of telecom/network concepts and 7-layer OSI model is required. Knowledge of basic telecom/network management and monitoring tools. Basic understanding of desktop and server operating systems is desirable. Must be able to work with minimum direction and able to work effectively in a team environment. Must be customer focused and possess excellent communications and interpersonal skills to interact with a variety of personnel at various levels within and outside the institution. Good organizational and time management skills are required to handle the workload and track the various projects going on simultaneously. Solid analytical skills are also a necessity. Cisco preferred CCNA preferred
    $63k-102k yearly est. 2d ago

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