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Certified barista skills for your resume and career

Updated January 8, 2025
3 min read
Certified barista example skills
Below we've compiled a list of the most critical certified barista skills. We ranked the top skills for certified baristas based on the percentage of resumes they appeared on. For example, 45.3% of certified barista resumes contained coffee drinks as a skill. Continue reading to find out what skills a certified barista needs to be successful in the workplace.

15 certified barista skills for your resume and career

1. Coffee Drinks

Here's how certified baristas use coffee drinks:
  • Prepared and sold coffee drinks by following specific recipes and preparation techniques for various coffee drinks.
  • Prepare coffee drinks, regular cleaning, customer service, counting tills, deposits.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how certified baristas use customer service:
  • Created a positive customer experience through excellent customer service, crafting beverages with consistent quality, and creating an engaging customer environment
  • Received numerous Mug Awards recognizing exceptional customer service and consistently excelling in a nationally renowned company.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how certified baristas use pos:
  • Operated a POS system to itemize and complete an average of 200+ customer purchases per day.
  • Mastered cash handling techniques and the Starbucks POS system.

4. Espresso Drinks

Here's how certified baristas use espresso drinks:
  • Job Description: Trained in the art of making fine espresso drinks.
  • Prepared a variety of customer beverage orders such as espresso drinks and coffee of the day to Starbucks standards.

5. Customer Orders

Here's how certified baristas use customer orders:
  • Operated point of sale system and processed customer orders - Prepared specialty coffee orders - Performed general store duties as necessary
  • Greet and take customer orders; ring up sales, set-up pastry and merchandise displays.

6. Food Preparation

Here's how certified baristas use food preparation:
  • Handle food preparation to ensure top quality products are delivered to customers in a timely and courteous manner.
  • Experienced in the operation of espresso machines and various food preparation.

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7. Food Safety

Here's how certified baristas use food safety:
  • Date and ensure quality food safety.
  • Adhered to food safety and handling.

8. Store Operations

Here's how certified baristas use store operations:
  • Completed 40+ hours of Starbucks Advanced Store Training (AST) learning management skills required in Starbucks licensed store operations.
  • Engage with costumer Provide quality beverages Maintains quality store operations

9. Safety Regulations

Here's how certified baristas use safety regulations:
  • Clean supplies, tools, equipment and storage areas daily in order to ensure compliance with safety regulations.
  • Ensured staff were always in compliance with health and safety regulations while simultaneously providing enthusiastic and attentive customer service.

10. Quality Customer Service

Here's how certified baristas use quality customer service:
  • Delivered quality customer service, handled money, prepared quality drinks, and helped maintain a sanitized and organized work environment
  • Present self professionally and demonstrate clear communication by using quality customer service with all customer and partner interactions.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how certified baristas use product knowledge:
  • Cultivated loyal repeat customers through relationship-building and product knowledge.
  • Maintained extensive product knowledge for the production and sale of various products and promotional items.

12. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how certified baristas use drink orders:
  • Prepare specialized drink orders to customer satisfaction.
  • Assist customers with food and drink orders in a timely and efficient manner.

13. Customer Complaints

Here's how certified baristas use customer complaints:
  • Operate cash registers and credit card machines and address customer complaints or questions.
  • Addressed customer complaints, concerns, and questions via phone and in person.

14. Food Products

Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.

Here's how certified baristas use food products:
  • Prepared and provided consistent hot and cold beverages and food products by following recipe and presentation standards.
  • Produce quality beverages and food products, as well as keeping station clean and organized.

15. Process Payments

Here's how certified baristas use process payments:
  • Process payments, and assisting fellow team members to ensure overall guest satisfaction.
  • Facilitated guest orders, process payments and recorded sales transactions.
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List of certified barista skills to add to your resume

Certified barista skills

The most important skills for a certified barista resume and required skills for a certified barista to have include:

  • Coffee Drinks
  • Customer Service
  • POS
  • Espresso Drinks
  • Customer Orders
  • Food Preparation
  • Food Safety
  • Store Operations
  • Safety Regulations
  • Quality Customer Service
  • Product Knowledge
  • Drink Orders
  • Customer Complaints
  • Food Products
  • Process Payments
  • Presentation Standards
  • Food Orders
  • Sanitation Guidelines
  • Brew
  • Inventory Control
  • Retail Products
  • Enhance Service
  • Sales Techniques
  • Roasting
  • Operational Policies
  • Quality Results
  • Specialty Drinks
  • Cash Drawers
  • Customer Specifications
  • Coffee Beverages
  • Smoothies
  • Store Cleanliness

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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