Customer Service Representative jobs at Certified Languages International - 299 jobs
Customer Experience Coordinator Remote
Adecco Us, Inc. 4.3
Largo, FL jobs
**Adecco is currently hiring for a Customer Experience Coordinator.**
This is a **temp-to-hire opportunity** offering **$19.00 per hour with weekly pay** . Various start times are available.
The Customer Experience Coordinator II is responsible for facilitating customer orders that cross international borders by ensuring all shipments comply with customs regulations and company standards. This role focuses heavily on customer communication and order management.
**Key Responsibilities:**
+ Respond to customer inquiries via email, fax, and phone
+ Enter and manage customer orders within the order management system
+ Provide customers with information regarding pricing, product details, and backorder status
+ Resolve customer complaints in a timely and professional manner
+ Ensure international shipments comply with customs requirements
**Qualifications:**
+ Prior call center or customerservice experience required
+ CRM experience required (Oracle and/or Salesforce preferred)
+ Strong communication, organizational, and problem-solving skills
+ Ability to work independently in a remote environment
**Pay Details:** $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$19 hourly 2d ago
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Customer Service
Apidel Technologies 4.1
Malvern, PA jobs
Qualifications: A combination of formal education such as Bachelors Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customerservice experience Excellent communication skills Excels at interpersonal and relationship management skills
Prior experience with the ability to successfully resolve conflict
Strong ability to multi-task
Some exposure to building products and/or retail industry preferred
Developed systems aptitude and Microsoft Office skills
SAP experience required
Order Management
Accept, enter, schedule and maintain orders within SAP
Sales Force
Order Entry Document Manager (OEDM)
Understands and executes all types of order processing (EDI/Business Connections)
Verify pricing
Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies
Ability to build efficient truckloads and schedules in coordination with the traffic department
Verify accurate information on ship schedule/OEDM
Is a high performer in the CAS Learning Path achieving agreed upon metrics and demonstrating critical behaviors
Can function across all regions and in multiple business groups
Understands and correctly provides direction of the Service Advantage for our customer and Sales Team.
Communicates when necessary with internal departments regarding Credit and Pricing
Expedites hot or special orders as agreed upon with sales and supervisor
Conflict Management
Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner
Address and correct customerservice issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction
Collaborate with cross-functional teams to expedite orders
Perform backorder coordination/shipping
Maintain customer records within all software databases
Communicate any schedule delays in customer orders in a timely manner
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Order Management & CustomerService Supply Chain Support
Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group.
Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customerservice and related cross trained function(s).
Maintain customer records within all software databases
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Is proficient in SalesForce or equivalent computer related skillset
Maintain customer records within all software databases
Responsibilities:
Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the CustomerService Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers.
The CST works within the parameters as defined by CertainTeed customerservice standards and the Service Advantage guidelines. The incumbent must analyze and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer, but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers.
This position will run from February 2026 through at least August 2026.
Demonstrates relentless customerservice
Flexibility in working hours 7:30am 6pm with some overtime
Willingness and ability to work from home during inclement weather or emergency situations requires home phone line & internet
Strong organizational skills
Concise communication skills
Team player
Responsible
Influencing Skills
Highly developed interpersonal skills
Unwavering personal values
Intermediate excel and MS office capability
Systems aptitude i.e. Sales Force/SAP
Ability to multitask at a high level
Preferred skills
CustomerService
$33k-39k yearly est. 8d ago
Senior Resolution Specialist
Arthur J Gallagher & Co 3.9
Houston, TX jobs
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
Salary: up to $165,000 per year, dependent upon experience
Jurisdictions: Open to Any
Licenses: must be willing to obtain all licenses stated by manager within specified timeframe
Location: This role is eligible for fully remote work.
Claims Background: Medical Malpractice - Long Term Care
How you'll make an impact
* Analyzes coverage and settles the most complex and challenging claims within Gallagher Bassett's specialty claims areas (excluding workers' compensation).
* Handles the full life cycle of all assigned claims files, from intake to resolution.
* Determines coverage applicability and defense obligations independently.
* Conducts thorough investigations and analysis to assess exposure and develop settlement strategies and action plans.
* Drafts and issues reservation of rights and coverage denial letters.
* Negotiates settlements with clients, client attorneys, and Public Adjusters.
* Engages with all parties involved in the claims process; may recommend retaining outside experts when appropriate.
* Prepares reserve and settlement authority requests for both client and carrier approval.
* May act as a client advocate with carriers to ensure proper handling of claims, including scoping, estimating, and addressing coverage issues.
* Possesses solid understanding of claims processing and the insurance brokerage business.
* Demonstrates deep knowledge of industry-specific terminology, case law, and specialized claims areas.
* Handles claims in alignment with client and corporate policies, best practices, and all regulatory and ethical standards.
* Provides guidance and mentorship to junior adjusters.
* Capable of handling a full caseload independently and effectively.
About You
Potential candidates should have the following:
Claims Background: Medical Malpractice - Long Term Care
Jurisdictional Experience: Any
Active Adjusters' licenses: must be willing to obtain all licenses stated by manager within specified timeframe
As a key member of our Claims Adjuster team, you will:
Investigate, evaluate, and resolve complex Medical Malpractice claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
Work in partnership with our clients to deliver innovative solutions and improve the claims management process
Think critically, solve problems, plan, and prioritize activities to optimally serve clients
REQUIRED QUALIFICATIONS:
* High school diploma.
* Minimum of 5+ years of experience handling claims within the applicable specialty area (Medical Malpractice).
* Proven ability to handle complex and challenging claims issues at a senior adjuster level.
* Licensed and/or certified in all applicable states, or able to acquire necessary licenses per local requirements.
* Familiarity with accepted industry standards and practices.
* Proficient with relevant claims management and business software.
DESIRED:
Bachelor's Degree
Law Degree (JD)
Litigation Experience
10+years of prior experience adjusting claims in applicable specialty area
Experience in claims as well as the insurance legal and regulatory environment
#LI-TJ1
#GBTopJob
$33k-53k yearly est. 6d ago
Customer Service Representative
Adecco Us, Inc. 4.3
Albany, OR jobs
Adecco is assisting a well-established company in their search for a **CustomerServiceRepresentative** in **Albany, OR** position.
**Pay: $** **16.15/hr** **(+ hiring bonus)**
Shift: Must be able to work between Mon - Fri, _6:00am-6:00pm PST_
Training: Mon - Fri 8am - 5pm PST
Responsibilities for this **CustomerServiceRepresentative** position include but are not limited to:
· Follows standard screens/ scripts to perform tasks
· Resolves many questions and problems, refers more difficult items to higher levels for guidance
· Knowledgeable of company products & services
· Applies and develops basic skills to procedures for the position
· Problem solving skills
· Manipulates / Navigates computer system
· Completes customer registrations
The Ideal Candidate Will Have:
+ 0- 2 years of customerservice or general office experience
+ Strong communication skills
+ Active listener
+ Strong computer skills
+ Excellent decision-making skills
+ Ability to meet deadlines and requirements
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a **CustomerServiceRepresentative in Albany, OR APPLY NOW** for instant consideration!
**Pay Details:** $16.15 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$16.2 hourly 8d ago
Customer Support Specialist
Adecco Us, Inc. 4.3
Beaverton, OR jobs
**Order Manager**
As part of a customer-first strategy, the Order Manager plays a critical role as one of the first points of contact for customers. This position directly impacts customer satisfaction, retention, and purchasing decisions. The Order Manager ensures high-quality customer interactions while serving as a key liaison between internal teams and customers.
In this role, you will become a subject-matter expert on products, services, and business processes, while ensuring compliance with company policies. Using active listening and problem-solving skills, you will identify customer needs, advocate on their behalf, and help deliver exceptional customer experiences that drive long-term success.
**Key Responsibilities**
+ Serve as a front-line customer contact, delivering exceptional service throughout the order lifecycle
+ Recommend appropriate products and solutions based on customer needs
+ Assist with software installation support and parts research
+ Create accurate quotes and process customer orders efficiently
+ Proactively track order status and communicate updates or delays to customers
+ Collaborate with sales, credit, logistics, manufacturing, and supply chain teams to resolve order issues
+ Manage orders from booking through shipment, including holds management
+ Execute order management processes in accordance with company policy
+ Complete export compliance screening as required
+ Respond promptly to internal and external customer inquiries
+ Identify and create sales leads through customer interactions
+ Contribute to continuous process improvement and a positive team culture
**Essential Capabilities**
+ Experience in order management or customerservice; motivated by helping customers succeed
+ Strong customer-first mindset with a desire for continuous learning and improvement
+ Ability to partner effectively with technical and field sales teams
+ Proven problem-solving skills and ability to identify process gaps
+ Experience using ERP systems (Oracle preferred) for quoting and order entry
+ Experience with CRM systems (Microsoft Dynamics 365 preferred)
+ Exceptional verbal and written communication skills
+ Strong organizational skills and attention to detail
+ Ability to multitask effectively in a fast-paced environment
+ Flexible and collaborative team player
**Work Experience**
+ 1-2 years of experience in order management, customerservice, technical support, or inside sales
+ Oracle ERP experience preferred
+ Microsoft Dynamics 365 experience preferred
**Education**
+ Bachelor's degree in Business Administration preferred
+ High school diploma or equivalent with relevant experience will be considered
**Pay Details:** $20.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$20-24 hourly 8d ago
Remote Customer Service Agent
Ver-A-Fast 4.3
Rocky River, OH jobs
GREAT WORK FROM HOME OPPORTUNITY
We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customerservice needed. We offer a variety of opportunities, but currently we are contracting for inbound customerservice and outbound customerservice calls. Flexible day, evening and weekend shifts available.
Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access.
If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY.
Please watch your email and spam box for a reply from us about scheduling your interview.
We thank you for your interest in this GREAT work from home opportunity.
Please Note:
We are not currently contracting in the following states:
CA, CO, CT, MA, NV, NY, OR, WA, & WI.
Job Types: Full-time, Part-time
$24k-28k yearly est. Auto-Apply 60d+ ago
Remote Customer Solutions Representative
Alorica 4.1
Plantation, FL jobs
Remote CustomerServiceRepresentative
Employment Type: Full Time
Supporting: Telecom Sales
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
High school diploma or GED in hand for upload verification
6 months of customerservice or sales experience preferred
Work at home environment is in a private residence and matches the address listed on file
Comfortable working with company-issued equipment such as a webcam, desktop computer, mouse, keyboard, etc.
An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.
For Internal Candidates:
Must not be on any corrective action or performance plans
Must have held your current position for 6 months
Must have relevant industry/program experience
Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that really grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs
$24k-27k yearly est. Auto-Apply 12d ago
Remote Customer Solutions Representative
Alorica 4.1
Plantation, FL jobs
**Employment Type:** Full Time **Supporting:** Telecom Sales **About Us ** We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
**Here's What the Job Really Looks Like**
As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism.
**Key Responsibilities**
+ Provide outstanding customerservice by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing
+ Perform basic troubleshooting for telecom and mobile device issues
+ Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding
+ Effectively de-escalate challenging situations while maintaining a calm and positive demeanor
+ Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs
+ Work collaboratively within a supportive and engaging call center team environment
**What you Bring**
+ Strong communication and active listening skills
+ Ability to remain calm, empathetic, and solution‑oriented in customer interactions
+ A passion for helping people and creating a positive customer experience
+ Comfort working in a fast‑paced, team-centered call center environment
**What'll Set You Up for Success**
**Required:**
+ High school diploma or GED in hand for upload verification
+ 6 months of customerservice or sales experience preferred
+ Work at home environment is in a private residence and matches the address listed on file
+ Comfortable working with company-issued equipment such as a webcam, desktop computer, mouse, keyboard, etc.
+ An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
+ Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.
**For Internal Candidates:**
+ Must not be on any corrective action or performance plans
+ Must have held your current position for 6 months
+ Must have relevant industry/program experience
**Location Note:** We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
**Why Alorica?**
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
**TIDE** is our connection group built around real conversations, shared experiences, and genuine belonging. **MLBA (Making Lives Better at Alorica)** is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
**What We Offer:**
+ Health, dental, and vision coverage with HSA options
+ Paid time off
+ Flexible pay options: daily or weekly pay
+ 401(k) retirement plan
+ Leadership development programs that really grow your career
+ Open access courses through Alorica Academy
+ Paid training and tuition reimbursement
+ Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
+ Employee assistance program for personal and professional support
+ Additional voluntary benefits to meet your individual needs
**Our Values**
**Bold** - We challenge conventions and take smart risks
**Relentless** - We deliver results, no matter what it takes
**Connected** - We work as One Alorica because we're stronger together
**True** - We show up as our authentic selves, every single day
**Ready to Join Us?**
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
**Equal Opportunity Employer - Veterans/Disabled**
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
\#Remote #AloricaJobs #CustomerServiceJobs
$24k-27k yearly est. 12d ago
Customer (Billing) Support Agent (Hungarian)
Blueprint Technologies 4.0
Bellevue, WA jobs
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.
Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k.
What will I be doing?
Blueprint is currently looking for a Customer (Billing) Support Agent (Hungarian fluency required) to be part of the team.
The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The Customer (Billing) Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience.
Duties/Responsibilities:
Deliver world-class customerservice by following established departmental policies, processes, and standards
Manage and respond to customer support tickets within the established SLA and performance guidelines
Respond to customer tickets with relevant information and directions in an organized and concise manner
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
Communicate and explain information to the customer in writing with a focus on first-time resolution.
Multitask between multiple tools and systems and apply information and knowledge to customer situations.
Consistently meet and exceed customer satisfaction and productivity metrics
Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic, and high- transaction environment.
Coordinate internally with other teams as needed to provide feedback and help resolve issues
May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
May be assigned to assist in other ticket queues as needed
Be a champion of Blueprint's core values by amplifying those behaviors in the day to day
Additional duties and special projects as assigned.
Qualifications:
A minimum of 1 year of customerservice experience
1+ years in customer support and/or technical troubleshooting is strongly preferred
Written and verbal fluency in English language required, must pass Language Assessment Test
Written and verbal fluency in Hungarian required, must pass Language Assessment Test
Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
Proficient with Microsoft Office Suite or related software.
Skills/Abilities:
Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
Ability to function well in a high-paced, metric driven and at times stressful environment
Have a customer focus mindset - career orientation towards customerservice
Excellent time management skills with a proven ability to meet deadlines
Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
Ability to receive and apply constructive feedback
Excellent verbal and written communication skills
Excellent interpersonal and customerservice skills
Excellent organizational skills and attention to detail.
Some online game knowledge and experience preferred
Work Environment:
The work environment is usually a traditional office, indoor setting with no exposure to outside elements.
This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.
This position requires no travel.
May work remotely based on adherence to the organization's work from home policy.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Physical Requirements:
The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions.
The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication.
Compensation Information
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.
For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: *******************
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position
Location: Hybrid (Work from home and in-office located in Bellevue, WA)
$23-25.5 hourly Auto-Apply 9d ago
Call Center Representative
Teksystems 4.4
Indianapolis, IN jobs
Serves as the central communication point managing high volumes of incoming and outgoing calls and ensuring callers are connected quickly professionally. MAIN FUNCTIONS: - 250+ inbound calls a day - Answers questions regarding hours, locations, personal, etc.
- Transfers calls
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN 46216.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$16-16 hourly 5d ago
Customer Service Support 1 NEW8.17
Gifted Hands Enterprises 3.8
Birmingham, AL jobs
Are you looking for a flexible, work -from -home opportunity? Join our team as a Remote CustomerServiceRepresentative and help support customers of various clients! In this role, you'll handle both inbound calls, ensuring callers have a seamless experience while entering their information into our database. If you have great communication skills and a passion for helping others, this is the perfect role for you!
Responsibilities :
â Handle inbound and outbound calls to support customers of various clients
â Provide excellent customerservice, addressing questions and concerns
â Accurately enter information into our database
â Follow up with customers as needed to ensure satisfaction
â Meet and exceed performance metrics to qualify for advancement opportunities
RequirementsResponsibilities:
â High school diploma or equivalent
â Strong verbal communication skills
â Reliable internet connection and a quiet workspace
â Basic computer skills (Microsoft Office proficiency)
â Ability to work flexible hours, including evenings and weekends (set your own schedule)
Technical Requirements (MANDATORY to begin work):
â Windows 11 OS
â Minimum 16 GB RAM (desktop or laptop)
â No Chromebooks or Apple computers
â Dual monitors (not needed at time of application)
â Noise -canceling USB headset (not needed at time of application)
â Hardwired internet connection (not needed at time of application)
Benefitsâ Work from the comfort of your home
â Starting pay of $12 -$15/hour (with increase opportunities)
â Opportunities for advancement based on performance
â Supportive team environment
$12-15 hourly 60d+ ago
Call Center Representative
Teksystems 4.4
Saint Louis, MO jobs
In this role, CSRs will manage a variety of responsibilities, including: + Handling incoming and outgoing phone calls + Entering data + Processing photo IDs + Responding to customer inquiries + Providing receptionist and administrative support.
+ CSRs will also assist callers in applying for ADA Core Services programs, as well as other disability-related services.
+ The workday will typically be divided between call handling and administrative tasks.
Work Environment:
Fully in office until training is complete
Two Shifts available 9:30am-6:00pm M-F 10:30-7:00 M-F
Skills:
Customerservice, processing data, Call Center, Troubleshooting, Operation, Customer support, Support, call center environment
Qualifications:
+ At least one year of call center experience
+ Comfortable documenting information while being on the phone
+ Familiar with Microsoft office applications (Word, Outlook, Excel)
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$16-16 hourly 16d ago
Call Center Representative
Teksystems 4.4
Warren Park, IN jobs
Serves as the central communication point managing high volumes of incoming and outgoing calls and ensuring callers are connected quickly professionally. This role often shapes the first impression of the company and supports smooth internal communication
MAIN FUNCTIONS:
- 250+ inbound calls a day
- Answers questions regarding hours, locations, personal, etc.
- Transfers calls
Job Type & Location
This is a Contract to Hire position based out of Warren Park, IN 46219.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 2, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$16-16 hourly 9d ago
BCT Reservationist- Full Time
Inktel Careers 4.1
Fort Lauderdale, FL jobs
If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!
Driven by our Passion for People, our CustomerService Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Qualifications:
Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customerservice/troubleshooting experience preferred
BILINGUAL (English & can SPEAK SPANISH)
Responsibilities:
Communicate with customers in a proactive and professional manner.
Respond to questions and provide information while exceeding customer expectations.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver best in class service.
Details:
Start Date: February 24, 2025
Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
Production Schedules available:
Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week)
Pay: $15.87/hr
Must be Bilingual (English & Speak Spanish)
$15.9 hourly 60d+ ago
Remote Client Experience Specialist
Newport Associates 4.6
Charlotte, NC jobs
Remote | Flexible Schedule
Were seeking a Remote Client Experience Specialist to support clients through trip planning and coordination in a fully remote environment. This role is ideal for professionals with strong communication skills who enjoy client support, organization, and working independently.
Key Responsibilities:
Client communication and support
Coordinating travel details and logistics
Managing requests using digital tools
Maintaining a positive client experience
Qualifications:
Strong customerservice and communication skills
Detail-oriented and organized
Comfortable working remotely and independently
Experience in client support, hospitality, or administrative roles is a plus
What We Offer:
Fully remote role
Flexible scheduling
Structured training and ongoing support
$28k-37k yearly est. 6d ago
Client Access Specialist
Neighborhood Service Organization Inc. 3.9
Detroit, MI jobs
Job Title: Client Access Specialist
Department: Centralized Patient Access
Reports To: Client Access Manager
FLSA Status: non-Exempt
Client Access Specialists will provide exceptional customerservice and knowledge of NSO's programs, services, and policies to assist callers with inquiries, requests, appointments, complaints, verifications, and problems. They must meet or exceed key performance metrics while handling a high volume of inbound calls in a fast-paced environment. Successful candidates must possess strong communication skills, time management, and organizational skills.
This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit in an administrative capacity for specified NSO clinics.
Requirements and Duties
Answer high volume of phone calls, route, and respond appropriately
Schedule appointments for consumers
Confirm upcoming appointment times and reschedule if necessary
Monitor clinician calendars and schedule appointments
Perform insurance verification and confirm consumer demographic and contact information
Register new consumers in the electronic medical records system
Monitor for referrals and conduct follow up activities
Perform other clerical duties such as filing, photocopying, transcribing and faxing
Manage patient demographic and personal information.
Issue medical files to persons and agencies compliant to all NSO policies, state and federal laws, including HIPAA regulations.
Compile, verify, type, file medical records, correspondence, and reports
Update records upon receipt of new information
Assist with departmental / unit audits and investigations.
Distribute medical charts to the appropriate departments / units within NSO.
Maintain quality and accurate records by following NSO procedures.
Ensure consumer charts, paperwork and reports are completed in an accurate and timely manner.
Ensure all medical records are protected and kept confidential
Other duties as assigned.
Work Environment
Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties.
The noise level in the work environment is typical of that of an office with occasional contact with consumers/patients.
Bends, stoops and reaches in order to file, search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
Must be able to lift up to 15lbs on occasion
Seeing/vision, talking/speaking and listening/hearing are continuously required.
Frequently required to sit & stand during working hours Frequently required to sit, walk or drive.
Occasionally required to travel between work locations.
Requirements
Qualifications:
Education : High School Diploma or equivalent
Minimum Required Experience 1-year minimum experience in a call center, administrative assistant, receptionist or related role
Additional Requirements
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
Proficiency in electronic medical records systems
Ability to learn additional software
Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
Proficiency in data entry, filing
Valid Michigan Driver's license/access to private transportation.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Experience working remotely and proficient with software/tools related to remote work.
Experience working with data in all forms including electronic formats and databases.
Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.
E.E.O.C. Statement
The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.
NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation ,origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status
$30k-36k yearly est. Auto-Apply 48d ago
Client Experience Specialist (Licensed)- Eastern time US Based Remote
Anywhere, Inc. 3.7
Remote
Client Experience Specialist (licensed)
The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.
The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands.
This position is 100% remote and will support various markets, primarily
in Florida
. The ideal candidate will be able to work in Eastern time.
Responsibilities:
Perform non licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.
Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments.
Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.
Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.
Serve as all deal stakeholder's point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.
Regularly update and manage communication with all parties involved in the transaction.
Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.
Experience:
Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.
Active real estate license in good standing preferably in Florida.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customerservice throughout the transaction process.
Technical- ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools.
Analytical Thinking & Transaction Accuracy - able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity.
Process Management - able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing.
Partnership/Collaboration-the individual remains open to others' ideas and exhibits willingness to try new things.
Oral/Written Communication-the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
Quality Assurance -demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
Adaptability- the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient.
Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support.
Anywhere is proud to offer a comprehensive benefits package to our employees including:
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays , Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
$30k-41k yearly est. Auto-Apply 23d ago
Customer Service Representative
Creative Financial Staffing 4.6
Oregon City, OR jobs
a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) } CustomerService & Logistics Specialist
Company: Confidential Pay: $22-$25 per hour (DOE)
Location: East Portland Metro Area
Are you eager to learn, grow, and build a long‑term career with an organization experiencing significant growth? Our client stands out in their industry for delivering top‑quality customerservice, and they are looking for someone who shares that same commitment to excellence.
We are seeking a highly organized, customer‑focused professional to support Domestic and International B2B customers. This role is ideal for someone who enjoys problem‑solving, and is motivated by helping customers succeed.
Position Overview
In this role, you will support customers by providing timely communication, managing logistics, and ensuring accurate documentation for domestic and international shipments. You will collaborate with cross‑functional teams, navigate country‑specific requirements, and help resolve customer challenges-all while maintaining a high level of integrity and professionalism.
Key Responsibilities
Provide timely and professional communication regarding order status, availability, pricing, shipping details, credit issues, returns, and general customer needs
Route domestic and international shipments using the most reliable and cost‑effective methods
Plan international shipment routes while considering freight forwarder and country-specific requirements
Enter accurate shipment handling instructions
Assist customers with documentation and regulatory compliance
Pre‑advise destinations for shipments requiring special attention (import permits, formal entry, etc.)
Resolve customer challenges, including delays, missing shipments, or price adjustments, with urgency
Support the creation and review of proposals, contracts, sales orders, and purchase orders
Determine product classifications and export license requirements
Required Skills & Competencies
Proven customerservice experience
Strong written and verbal communication skills
Professional phone and email etiquette
Creative problem‑solving and conflict‑resolution abilities
Ability to work effectively with cross‑functional teams
Technical Skills
Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word
Strong typing and data entry skills
ERP experience, ideally with Navision
Experience & Education
2-3 years of customerservice experience
High School Diploma or GED required
Associate's or Bachelor's Degree a +
Compensation & Benefits
Pay: $22-$25 per hour
Medical and dental insurance
Life and disability insurance
Paid vacation and sick leave
401(k) with company match
Opportunity to grow with a company that values internal development
$22-25 hourly 1d ago
Workers' Compensation Medical Bill Review Appeals and Dispute Specialist
Paradigm 4.4
Remote
Paradigm is seeking a full-time, remote Provider Appeals and Legal Liaison. The Provider Appeals and Legal Liaison is responsible for leading the interface between the Medical Bill Review/Claims team and Paradigm's Legal department. This position manages complex medical provider appeals and reconsiderations, supports legal responses to medical billing disputes, and ensures compliance with Workers' Compensation regulations and best practices. The ideal candidate brings deep subject matter expertise, advanced analytical capabilities, and exceptional communication skills to drive resolution and influence cross-functional collaboration.
The schedule for this remote work position is Monday - Friday, 8 AM to 5 PM.
Responsibilities include (but are not limited to):
Workers' Compensation Medical Bill Review and Provider AppealsReview and process provider appeals and complex billing reconsiderations for medical bills associated with complex Workers' Compensation claims
Legal and State Dispute SupportAct as the billing SME when disputes escalate to state WC boards. Display strong analytical & communications through compilation of end-to-end provider billing history, payment rationale, and regulatory citations to support Legal in drafting responses and negotiations.
Jurisdictional ExpertiseApply deep knowledge of Workers' Compensation regulations, statutes, and fee schedules across multiple states. Serve as SME for state-specific billing requirements and dispute processes.
Medical Billing Standards and ComplianceMaintain expertise in Workers' compensation fee schedules, medical billing and coding standards (CPT, ICD-10, HCPCS), and payer-side bill review methodologies, while ensuring compliance with all regulatory requirements.
Trend Analysis and Process ImprovementIdentify patterns in provider disputes, recommend proactive solutions, and share best practices through training and collaboration.
Cross-Functional Engagement and DocumentationRepresent Medical Bill Review in meetings with Legal, Compliance and Provider Relations. Maintain accurate, audit-ready records for appeals and disputes.
Qualifications:
Bachelor's degree or equivalent experience required; advanced coursework in healthcare administration, legal studies, or medical billing preferred.
Minimum 7 years of national Workers' Compensation bill review experience, with at least 3 years in a role involving appeals, reconsiderations, or legal coordination.
Excellent written and oral communication skills and phone presence. Ability to effectively present information to providers as well as to employees of the organization
Advanced understanding of medical billing, coding (ICD-10, CPT, HCPCS), and Workers' Compensation regulations.
Strong analytical and critical thinking abilities.
Proven ability to collaborate effectively with legal, compliance, and operational teams.
Proficiency in Microsoft Office and bill review platforms.
Detail-oriented with excellent organizational and time management skills.
$28k-38k yearly est. 17d ago
Customer Sales & Service Representative
DTS Fluid Power 3.6
Portland, OR jobs
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customerservicerepresentative (CSR) in Portland, OR. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Qualifications:
1+ year customerservice or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred
Attention to detail
Written and verbal communication skills, including English grammar
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$45k-60k yearly est. Auto-Apply 60d+ ago
Learn more about Certified Languages International jobs