Certified legal investigator job description

Primary: Travel to assigned damage sites to identify and investigate the reported underground facility damage. Utilize various damage investigation locate techniques, identify, and mark the damaged underground facilities at work sites, take appropriate investigation pictures using a damage investigation hit kit, collect onsite witness statements for documentation relating to the cause of the damage and repairs needed to the facility, complete related paperwork and complete all CMS tasks.

Secondary: Travel to designated work area and perform locate, identify, and mark underground facilities. Understand and reference records, maps, and prints to accurately locate underground facilities. Utilize locating equipment and follow locating procedures to ensure accurate, quality locates. Re-check records and verify marks for accuracy to avoid possible underground facility damage and take appropriate pictures and complete related paperwork.
+ Organize and prioritize damage tickets to be completed during the workday

+ Investigate damages & complete accurate/timely reports

+ Notify Supervisor of any AI damages so that the supervisor has the opportunity to review on site

+ Notify Supervisor of any HP/HE damages to ensure accuracy in investigation/information collection

+ Follow up on claims from Adjuster to ensure that the billed repair work was performed

+ Complete accurate sketches & side by side photos on damages

+ Attach prints into CMS with print issues highlighted

+ Document accurate and thorough repair information for accrual purposes

+ Take photos that have similar angles as locate photos for reference

+ Use Hit Kits/damage props on all damages

+ Provide accurate information pertaining to fault/extent of damage to Adjuster to determine fault

+ Understand customer requirements for investigation deadlines and marking policy

+ Interact with utility clients and/or contractors. Maintain professional and positive interaction with customers and property owners. Interact with teammates in a respectful and professional manner.

+ Wear appropriate safety equipment and follow established safety practices and procedures

+ Knowledge of state dig laws

+ Check company vehicle, equipment, and supplies before leaving for first damage/locate on daily basis. Ensure equipment is fully operational.

+ Complete onsite locates when volume permits - Directed by Ops Management

GENERAL REQUIREMENTS: Must have currently attained rank of Technician 3 or higher. Solid verbal and written communication skills. Strong organizational skills. Driver and Quality scores of 8 or higher required.

Qualified candidates must live in close proximity to the territory.

We are an Equal Opportunity Employer.

*Community Options, Inc.* is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are seeking an I*ncident Management Coordinator/Certified Investigator - ODP* to support our *Western, PA* operations.

The Incident Management Coordinator is responsible for monitoring the systematic operations of incident management and internal investigations of residential and vocational programs.
*Working Locations: * Indiana and Butler, PA

*Starting Salary: * _$45,000 - $55,000 based on experience_

*Requirements: *
* *MUST be a certified investigator through ODP*
* Bachelor's degree in a related field or equivalent, and three years related experience
* Any equivalent combination of experience and training
* Valid driver's license with satisfactory driving record
* Commitment to and knowledge of community-based support for persons with disabilities
* Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations and monitoring corrective actions.
* Ability to maintain effective relationships with other management staff, employees, regulatory/oversight agencies and the general public.
* Excellent time management skills and the ability to develop and implement multiple priorities.
* Ability to present facts and recommendations effectively in oral and written form.
* Independent judgment is required to plan, prioritize, and organize diversified workload.
* Ability to demonstrate poise, tact, and diplomacy.
* Excellent presentation and verbal skills.
* Experience using Microsoft Office 365.
* Knowledge and understanding of local regulatory agency operations.

*Responsibilities: *
* Reviews all incident reports to verify they are completed thoroughly with all required elements and accurately describes the incident and submitted as required and in a timely manner as required by the funding source.
* Monitors Therap's General Event Records to verify incidents are properly documented and reported.
* Follows up to verify that all required notifications have been made to the individual's team, management, clinical staff and regulatory agencies.
* Conducts weekly incident management meetings and maintains incident management database as required. Enters all incident information into database timely.
* Reviews investigation recommendations with the QA/Incident Management Committee and responds to reports in a timely manner.
* Initiates and Monitors the implementation of all QA/Incident Management Committee recommendations and reports any issues.
* When investigations are conducted internally: Verifies that investigations are initiated timely. Acts as the point of contact for investigations and coordinates the investigation process, collecting information requested by the investigator, scheduling staff interviews and visits to the homes/programs.
* As needed and allowed by the funding source, may conduct internal investigations.
* Responds timely to state investigations per regulations.
* Conducts and incident/ investigation follow up as required or requested by the QA/Incident Management Committee.
* Monitors the agency's compliance with incident management and abuse and neglect policy.
* Conducts root cause analysis/analysis of causal factors to prevent future incidents of a similar nature.
* Conducts quarterly and annual trend analysis studies as required and presents reports to management and the national team for review.
* Member of the National & Local QA/Incident management committees
* Chairs local Health & Safety Committee meetings
* Conducts staff training as needed
* Cooperate with internal and State inspections and investigations
* Attends staff meetings as determined by supervisor
* Attends conferences, seminars and training relevant to the position
* Maintains a master file of all audits
* Other duties as assigned by the Regional/State/ Executive Director

*Working Conditions: *
* Ability to work in a fast-paced environment, handling multiple priorities
* While performing the duties of the job, employee travels by automobile, utilizing own vehicle, and is exposed to changing weather conditions
* Travels throughout a designated region
* Minimal hazards, general office working conditions
* Flexible schedule as determined by supervisor

*Competitive Benefits: *
* Insurance Options (Medical, Dental, Vision)
* Paid Holidays-Including a Birthday Holiday
* Generous Paid Time Off (PTO)
* Employee Incentive & Discount Programs
* 403b Retirement Plan with Employer Match
* Exceptional Career Growth Opportunities

Community Options is an Equal Opportunity Employer M/F/D/V

_#IND-IN_

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

License/Certification:
* Investigator Certification (Required)

Work Location: One location