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Become A Certified Photo Specialist

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Working As A Certified Photo Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Certified Photo Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Certified Photo Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Certified Photo Specialist jobs

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Certified Photo Specialist Career Paths

Certified Photo Specialist
Photo Specialist Security Officer
Account Manager
5 Yearsyrs
Store Team Leader Store Manager General Manager
Area Manager
7 Yearsyrs
Assistant Manager Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Branch Manager
6 Yearsyrs
Certified Pharmacist Technician Office Manager
Business Manager
7 Yearsyrs
Substitute Teacher Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Shift Leader General Manager
District Manager
7 Yearsyrs
Shift Leader Security Officer Account Manager
District Sales Manager
7 Yearsyrs
Substitute Teacher Adjunct Professor Co-Owner
General Contractor
6 Yearsyrs
Specialist Project Manager Program Manager
General Manager
7 Yearsyrs
Registered Nurse Case Manager Program Manager
Operations Director
9 Yearsyrs
Pharmacist Technician Office Manager
Operations Manager
7 Yearsyrs
Certified Pharmacist Technician Billing Specialist Operations Manager
President Of Operations
11 Yearsyrs
Warehouse Associate Maintenance Technician Production Supervisor
Production Manager
6 Yearsyrs
Store Team Leader Merchandiser Account Manager
Regional Manager
8 Yearsyrs
Assistant Manager General Manager Account Executive
Relationship Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Photo Specialist Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Registered Nurse Team Leader Operations Manager
Territory Manager
7 Yearsyrs
Warehouse Associate Forklift Operator
Warehouse Manager
5 Yearsyrs
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Certified Photo Specialist Demographics

Gender

Female

58.1%

Male

40.2%

Unknown

1.7%
Ethnicity

White

81.0%

Hispanic or Latino

10.0%

Asian

6.4%

Unknown

2.1%

Black or African American

0.5%
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Languages Spoken

Spanish

65.9%

Portuguese

4.5%

Romanian

4.5%

French

4.5%

Arabic

4.5%

German

2.3%

Japanese

2.3%

Gujarati

2.3%

Persian

2.3%

Hindi

2.3%

Urdu

2.3%

Russian

2.3%
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Certified Photo Specialist Education

Schools

University of Phoenix

14.5%

Liberty University

10.3%

Community College of Philadelphia

5.1%

Temple University

5.1%

University of Utah

5.1%

University of Wisconsin - Oshkosh

5.1%

Kutztown University of Pennsylvania

4.3%

University of Nebraska at Omaha

4.3%

Strayer University

4.3%

Pennsylvania State University

4.3%

University of Southern Mississippi

4.3%

University of Wisconsin - Milwaukee

4.3%

Indiana University of Pennsylvania

4.3%

Northeastern University

4.3%

University of Tennessee - Knoxville

3.4%

Western Washington University

3.4%

Tennessee State University

3.4%

Ashford University

3.4%

Texas Tech University

3.4%

University of Northern Iowa

3.4%
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Majors

Business

22.3%

Psychology

11.6%

Nursing

8.4%

Criminal Justice

6.7%

Accounting

4.6%

General Studies

4.0%

Social Work

4.0%

Marketing

3.8%

Management

3.4%

Medical Assisting Services

3.4%

Health Care Administration

3.4%

Computer Science

3.2%

Kinesiology

3.1%

Communication

3.1%

Human Development

2.9%

Human Services

2.9%

Graphic Design

2.5%

English

2.3%

Human Resources Management

2.3%

Fine Arts

2.1%
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Degrees

Bachelors

40.9%

Other

28.7%

Associate

11.8%

Masters

11.4%

Certificate

3.7%

Doctorate

1.7%

Diploma

1.0%

License

0.8%
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Internship
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Top Skills for A Certified Photo Specialist

CustomerServiceSkillsMentalHealthIssuesPhotoLabEquipmentPhotoDepartmentPhotoOrdersSafeEnvironmentPhotoProcessingEquipmentMentalIllnessSubstanceAbusePharmacyWalgreensPhotoMachinesCustomerSatisfactionRecoveryPlanPeerSupportServicesSalesFloorProcessFilmCommunityResourcesPhoneCallsCustomerOrders

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Top Certified Photo Specialist Skills

  1. Customer Service Skills
  2. Mental Health Issues
  3. Photo Lab Equipment
You can check out examples of real life uses of top skills on resumes here:
  • Used communication and customer service skills to resolve complaints, conflicts, and to ensure a successful shopping experience.
  • Helped consumers, peers rather, transition back into society while maintaining their recovery with their mental health issues.
  • Operated and maintained photo lab equipment and software as well as customer service
  • Assist customers within the cosmetics and photo department and all other departments when Assistance is needed.
  • Responded to written and telephone requests for photo orders, price checks, inventory and maintenance.

Top Certified Photo Specialist Employers

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