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Certified sales consultant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Derrek Schartz,

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical certified sales consultant skills. We ranked the top skills for certified sales consultants based on the percentage of resumes they appeared on. For example, 27.1% of certified sales consultant resumes contained customer service as a skill. Continue reading to find out what skills a certified sales consultant needs to be successful in the workplace.

15 certified sales consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how certified sales consultants use customer service:

Provided Excellent Customer Service and encouraged positive vendor relations in order to present customers with a cohesive shopping experience.
Maintained exceptionally high customer retention and referrals through quality customer service.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how certified sales consultants use product knowledge:

Trained and Certified in dual brand product knowledge to facilitate customer satisfaction retention and uniformity for a positive customer experience.
Handle customer objections professionally by possessing excellent product knowledge.

3. Sales Process

Here's how certified sales consultants use sales process:

36426Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
Ensured customer satisfaction throughout the sales process by listening, educating, making recommendations and follow through.

4. Nissan

Here's how certified sales consultants use nissan:

Certified Nissan and General Motors Salesperson.
Achieved Silver Sales award from Nissan.

5. Car Sales

Car Sales require in-depth knowledge and understanding of the automotive market and its prices. Additional information for car sales includes each car's types, prices, and features that the dealership provides. Marketing and selling skills go hand in hand with car sales.

Here's how certified sales consultants use car sales:

Generated new and used car sales through various methods such as leads and establishing a network of clients.
Partnered successfully with the Service Department to produce increased new car sales.

6. Toyota

Here's how certified sales consultants use toyota:

Completed Toyota Truck Sales Master Certification and Toyota Sales Excellence requirements
Educated consumers as to the safety, reliability, and full benefits of all Toyota products.

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7. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how certified sales consultants use csi:

Achieved Honda Silver Sales Volume Award with an average customer satisfaction index (CSI) of 99.03%.
Established a well respected record for high CSI, CPO sales and gross profit.

8. Test Drive

Here's how certified sales consultants use test drive:

Demonstrated automobiles by explaining capabilities, characteristics and features; explained services and warranties; coordinated test drives.
Assisted perspective new and used car buyers with walk-around, test drives and applications for auto purchases and/or lease purchases.

9. Strong Negotiation

Here's how certified sales consultants use strong negotiation:

Exercise strong negotiation skills in order to maintain profitability for the dealership while providing customer a fair price.
Developed strong negotiation and sales presentation skills Always sold value of the dealership: service, parts, and product

10. Gross Profit

Here's how certified sales consultants use gross profit:

Surpassed gross profit expectations set by management.
Use of modern consultative selling techniques to build brand value and increase gross profit at the time of negotiation.

11. Building Rapport

Here's how certified sales consultants use building rapport:

Adapted sales training to emphasize building rapport, listening, and keeping customers engaged.
Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.

12. Sales Consultants

A sales consultant offers targeted suggestions to a company in order to increase that company's sales and revenue. These suggestions can range from specific marketing tools to finding potential clients for the company. A sales consultant typically has years of experience working in various sales departments and may now work for a consulting firm or be self-employed.

Here's how certified sales consultants use sales consultants:

Assisted in the Grand Opening of two new stores, credit licensed and Certified Sales Mentor training new Sales Consultants.
Top 25th percentile ranking among sales consultants in both units sold & gross sales.

13. Customer Relations

Here's how certified sales consultants use customer relations:

Maintained customer relationships by consistent follow-ups and the ability to deliver customized orders upon their request.
Provided consulting services to businesses and corporations in the deployment of customer relationship automation systems.

14. Chrysler

Here's how certified sales consultants use chrysler:

Received top honors from Jeep and Chrysler.
Developed Customer Base and established a Return Customer Prospect Pool Obtained a Bronze certification level for sales through Chrysler

15. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how certified sales consultants use cold calls:

Develop prospect with personal advertising using print, internet and cold calling techniques to supplement advertising completed by dealership.
Identified prospective customers using lead generating methods and performing an average of 15 to 22 cold calls per day.

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What skills help Certified Sales Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What certified sales consultant skills would you recommend for someone trying to advance their career?

Derrek Schartz

Senior Lecturer, Website

To maximize your total income in sales one must always be learning and growing. Improving their knowledge, skills, and abilities particularly in light of the disruptions beginng to occur, such as AI, digitization, and others.

What soft skills should all certified sales consultants possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of certified sales consultant skills to add to your resume

The most important skills for a certified sales consultant resume and required skills for a certified sales consultant to have include:

Customer Service
Product Knowledge
Sales Process
Nissan
Car Sales
Toyota
CSI
Test Drive
Strong Negotiation
Gross Profit
Building Rapport
Sales Consultants
Customer Relations
Chrysler

Cold Calls
Repeat Business
Honda
Sales Training
Lexus
Product Line
Inventory Control
Facebook
Vehicle Sales
Sales Floor
Referral Business
Hyundai
Salesperson
BDC

Subaru
Chevrolet
Sales Contracts
Payment Options
Jeep
Volkswagen
Mazda
Trade Shows
Customer Inquiries
Sales Campaigns
Credit Applications
KIA
Sales Volume
Competitive Models

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Certified Sales Consultant Skills

Updated January 8, 2025

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