Certified technicians are technical professionals who perform technical tasks in the fields of applied science or engineering technology. These technicians are required to demonstrate their customer service skills and problem-solving abilities by resolving issues of customers immediately and efficiently. They must follow the dealership standards when performing work specified to maintenance and repair orders. They are required to work directly with customers to maximize equitable profitability for both the organization and their customers. Certified technicians must also possess detailed knowledge and experience in automobile mechanical works.

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Certified Technician Responsibilities

Here are examples of responsibilities from real certified technician resumes representing typical tasks they are likely to perform in their roles.

  • Lead and architect MDM migration from Sybase Afaria to Airwatch.
  • Manage a crew of 5 service technicians, providing repair and maintenance services for all HVAC.
  • Attain and maintain advanced level ASE certification.
  • Manage daily repair activities for high-volume Honda repair facility.
  • Oil changes top and bottom side transmission services ac services engine flush and license inspector.
  • Utilize several trade skills such as carpentry, plumbing, electrical, painting, roofing and heating and cooling systems.
  • Provide medical record documentation; administer patient vital signs; accompany patients to physical therapy and assist in program objectives.
  • Ensure electrical EKG machine upkeep and daily care.
  • Set up and take down trapezes and traction throughout the hospital.
  • DOT certify collector: UDS, hair follicle, and oral collections.
  • Work on a couple carpentry projects from framing, roofing and decking.
  • Train junior technicians in the dealership culture and the Toyota way of service.
  • Change oil, service transmission gearboxs, differentials, radiators, and ac service.
  • Assist and guide customers to handle their smart phones, tablets, and others.
  • Assist doctor with different patient procedures such as gynecology, EKG's and sterile trays.

Certified Technician Job Description

Between the years 2018 and 2028, certified technician jobs are expected to undergo a growth rate described as "little or no change" at -1%, according to the Bureau of Labor Statistics. So if the thought "should I become a certified technician?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of certified technician opportunities that are projected to become available by 2028 is -6,400.

Certified technicians average about $25.1 an hour, which makes the certified technician annual salary $52,208. Additionally, certified technicians are known to earn anywhere from $32,000 to $84,000 a year. This means that the top-earning certified technicians make $59,000 more than the lowest earning ones.

Once you've become a certified technician, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a mechanical detailer, instrument technician apprentice, front end mechanic, and automotive repair technician.

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12 Certified Technician Resume Examples

Certified Technician Skills and Personality Traits

We calculated that 45% of Certified Technicians are proficient in A+, Patients, and Patient Care. They’re also known for soft skills such as Detail oriented, Customer-service skills, and Dexterity.

We break down the percentage of Certified Technicians that have these skills listed on their resume here:

  • A+, 45%

    Passed a certification test (similar to CompTIA's A+) to verify technical skills

  • Patients, 13%

    Demonstrated good quality, and accuracy on X-Ray images to minimize exposure of unnecessary radiation on patients.

  • Patient Care, 8%

    Provided direct patient care during Nuclear Medicine stress testing including preparation and administration of stress agents and completing appropriate medical documentation.

  • Diagnosis, 5%

    Position included productive diagnosis, repair and replacement of general automotive parts and accessories.

  • Customer Service, 2%

    Diagnose problems* Provide auto repair for members* Provide excellent customer service to ensure positive member experiences* Educate members of possible vehicle issues

  • Customer Satisfaction, 2%

    Communicate easily and effectively with customers, service writers, management and co-workers to maintain a very high customer satisfaction rate.

"a+," "patients," and "patient care" aren't the only skills we found certified technicians list on their resumes. In fact, there's a whole list of certified technician responsibilities that we found, including:

  • Detail oriented can be considered to be the most important personality trait for a certified technician to have. According to a certified technician resume, "service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes." Certified technicians are able to use detail oriented in the following example we gathered from a resume: "detailed cars, and preformed oil changed and tire changes, completed routine maintenance on customers vehicles. "
  • While it may not be the most important skill, we found that many certified technician duties rely on customer-service skills. This example from a certified technician explains why: "service technicians discuss automotive problems—along with options to fix them—with their customers." This resume example is just one of many ways certified technicians are able to utilize customer-service skills: "demonstrated and trained new technicians to ensure excellence in knowledgeable patient care and customer service. "
  • Another skill that is quite popular among certified technicians is dexterity. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a certified technician resume: "service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies." This example from a resume shows how this skill is used: "implement hands-on total patient care within a high volume facility while always keeping patient safety and comfort as the top priority. "
  • A thorough review of lots of resumes revealed to us that "organizational skills" is important to completing certified technician responsibilities. This resume example shows just one way certified technicians use this skill: "service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts." Here's an example of how this skill is used from a resume that represents typical certified technician tasks: "worked extensively in active directory creating and removing user accounts, setting users up in the correct organizational unit. "
  • As part of the certified technician description, you might find that one of the skills that might be helpful to the job is "physical strength." A certified technician resume included this snippet: "service technicians must sometimes lift and maneuver heavy parts such as engines and body panels." This skill could be useful in this scenario: "perform physical repairs on all mac and iphone products. "
  • Lastly, this career requires you to be skillful in "troubleshooting skills." According to certified technician resumes, "service technicians use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems." This resume example highlights how certified technician responsibilities rely on this skill: "diagnose and apply fix with a 48hr time constraint skills used a+ troubleshooting skills"
  • See the full list of certified technician skills.

    Before becoming a certified technician, 32.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 2.9% certified technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some certified technicians have a college degree. But about one out of every four certified technicians didn't attend college at all.

    Those certified technicians who do attend college, typically earn either a automotive technology degree or a business degree. Less commonly earned degrees for certified technicians include a computer science degree or a general studies degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a certified technician. We've found that most certified technician resumes include experience from Southern Illinois Healthcare, HealthTrust, and Cleveland Clinic. Of recent, Southern Illinois Healthcare had 72 positions open for certified technicians. Meanwhile, there are 32 job openings at HealthTrust and 26 at Cleveland Clinic.

    Since salary is important to some certified technicians, it's good to note that they are figured to earn the highest salaries at Connor Group, Mazda, and Dignity Health. If you were to take a closer look at Connor Group, you'd find that the average certified technician salary is $92,670. Then at Mazda, certified technicians receive an average salary of $79,200, while the salary at Dignity Health is $78,873.

    View more details on certified technician salaries across the United States.

    Some other companies you might be interested in as a certified technician include AT&T;, Apple, and Staples. These three companies were found to hire the most certified technicians from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious certified technicians are:

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    What Mechanical Detailers Do

    An instrument technician apprentice is responsible for performing installation and repairs on various electrical equipment and instruments such as control panels and motors, all while under the supervision and directives of a senior or master technician. Typically, their tasks revolve around conducting regular maintenance checks, coordinating with other technicians, organizing supplies, operating electrical tools, and understanding various electronic principles. Furthermore, there are also instances where one may liaise with clients to discuss the extent of damage or repairs, building positive relationships in the process to secure a client base.

    In this section, we compare the average certified technician annual salary with that of a mechanical detailer. Typically, mechanical detailers earn a $11,178 lower salary than certified technicians earn annually.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both certified technicians and mechanical detailers positions are skilled in customer vehicles, hvac, and oil changes.

    There are some key differences in responsibilities as well. For example, a certified technician responsibilities require skills like "a+," "patients," "patient care," and "diagnosis." Meanwhile a typical mechanical detailer has skills in areas such as "cad," "solidworks," "shop drawings," and "plumbing." This difference in skills reveals how truly different these two careers really are.

    Mechanical detailers tend to reach similar levels of education than certified technicians. In fact, mechanical detailers are 2.9% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.

    What Are The Duties Of an Instrument Technician Apprentice?

    Unlike front-end specialists that have to specialize in the repair of just one system in a vehicle, front-end mechanics perform essential care and maintenance in a vehicle. Their job ranges from changing oil, checking out fluid levels, and rotating tires to fixing or replacing worn-out parts in a vehicle such as brake pads, wheel bearings, and sensors. As a front-end mechanic, you have the responsibility to perform repairs in agreement with the manufacturer and customer specifications. Also, you have to explain automotive problems and repairs to your clients.

    Next up, we have the instrument technician apprentice profession to look over. This career brings along a lower average salary when compared to a certified technician annual salary. In fact, instrument technician apprentices salary difference is $12,359 lower than the salary of certified technicians per year.

    A similarity between the two careers of certified technicians and instrument technician apprentices are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "diagnosis," "customer satisfaction," and "customer vehicles. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, certified technician responsibilities are more likely to require skills like "a+," "patients," "patient care," and "customer service." Meanwhile, a instrument technician apprentice might be skilled in areas such as "hand tools," "osha," "cleanliness," and "good communication." These differences highlight just how different the day-to-day in each role looks.

    On the topic of education, instrument technician apprentices earn similar levels of education than certified technicians. In general, they're 0.9% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

    How a Front End Mechanic Compares

    An automotive repair technician specializes in repairing and maintaining automotive equipment and systems. Part of their job requires them to communicate with clients to identify their needs, inspect the vehicles, conduct diagnostic and emission tests, troubleshoot problems, and replace or fix components as necessary. They also provide clients with cost estimates, discuss the extent of damages and needed repairs, and recommend other options or services. Moreover, as an automotive repair technician, it is essential to maintain an active communication line with staff for a smooth workflow.

    The third profession we take a look at is front end mechanic. On an average scale, these workers bring in lower salaries than certified technicians. In fact, they make a $8,018 lower salary per year.

    While looking through the resumes of several certified technicians and front end mechanics we discovered that both professions have similar skills. These similarities include skills such as "customer service," "groceries," and "cash registers," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from certified technicians resumes, they are more likely to have skills like "a+," "patients," "patient care," and "diagnosis." But a front end mechanic might have skills like "front end," "service desk," "javascript," and "html."

    When it comes to education, front end mechanics tend to earn similar education levels than certified technicians. In fact, they're 1.2% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.

    Description Of an Automotive Repair Technician

    The fourth career we look at typically earns lower pay than certified technicians. On average, automotive repair technicians earn a difference of $8,509 lower per year.

    According to resumes from both certified technicians and automotive repair technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "diagnosis," "customer service," and "customer satisfaction. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a certified technician might have more use for skills like "a+," "patients," "patient care," and "customer vehicles." Meanwhile, some automotive repair technicians might include skills like "strong work ethic," "professional work," "hand tools," and "abs" on their resume.

    The average resume of automotive repair technicians showed that they earn similar levels of education to certified technicians. So much so that the likelihood of them earning a Master's Degree is 0.3% less. Additionally, they're less likely to earn a Doctoral Degree by 0.3%.