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Certified trainer skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Edwin Garro

Below we've compiled a list of the most critical certified trainer skills. We ranked the top skills for certified trainers based on the percentage of resumes they appeared on. For example, 23.1% of certified trainer resumes contained safety procedures as a skill. Continue reading to find out what skills a certified trainer needs to be successful in the workplace.

15 certified trainer skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how certified trainers use safety procedures:

Provided ongoing spinal cord injury education training and safety procedures on proper lifting techniques and the prevention of work related injuries.
Train new server's and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols.

2. Food Safety

Here's how certified trainers use food safety:

Excelled in delivering quality control that exceeded industry standards in food safety.
Mastered food safety and problematic situations.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how certified trainers use customer service:

Prepared weekend bank deposits Reconciled and balanced accounts Daily cash sale reconciliation Imputed daily invoices Provided training to new servers Customer service
Provided exceptional employee trainer for new hires * Provided superior customer service * Effectively operated as efficient manager within the organization

4. Food Preparation

Here's how certified trainers use food preparation:

Trained all associates in food preparation and presentation per corporate guidelines.
Facilitate with food preparation and restaurant upkeep.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how certified trainers use pos:

Function in a Management capacity while working on the floor - having access to Management Functions through the POS System.
Trained new employees on various aspects of operation involving POS cashier system, carver, server/waiter, and prep stations.

6. Guest Satisfaction

Here's how certified trainers use guest satisfaction:

Attended semi-quarterly company seminars to discuss ways to improve teammate and guest satisfaction.
Recognized repeatedly for guest satisfaction and high performance.

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7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how certified trainers use cpr:

Review new hire documents and ongoing checks for auto insurance, CPR, First Aid, and etc.
Provide CPR & First Aid bilingual trainings (English & Spanish) in the metro area as needed.

8. New Servers

Here's how certified trainers use new servers:

Developed supplemental Training Material to assist new Servers.
Performed all training of new servers and hostesses while also generating various forms of morale to promote unity throughout the store.

9. Training Programs

Here's how certified trainers use training programs:

Developed or implemented training programs related to efficiency, recycling, or other issues with environmental impacts.
Improved productivity and morale by initiating systems for accountability and by facilitating effective training programs.

10. Training Materials

Here's how certified trainers use training materials:

Revised and improved existing server training materials covering all aspects of training from customer service to operational procedures.
Delivered Group Workshops in store utilizing the very latest cutting-edge technology and training materials.

11. Guest Service

Here's how certified trainers use guest service:

Demonstrated genuine hospitality and delivered exceptional guest services in the restaurant and bar.
Created and uplifting environment for fellow associate and a warming guest service experience/environment.

12. Training Sessions

Here's how certified trainers use training sessions:

Evaluated effectiveness of training by conducting operations floor observations, training sessions and focus groups.
Revised operations manuals and developed curricula for training sessions that emphasize individual excellence in service.

13. Customer Complaints

Here's how certified trainers use customer complaints:

Research customer complaints and provide recommendations/resolution while maintaining positive customer relations.
Handled any customer complaints with professionalism, providing acceptable resolution.

14. Training Classes

A training class is a series of classes/lessons designed to impart skills and knowledge for a specific job or activity or to develop skills and knowledge or fitness to specific useful skills in oneself or others. There are a variety of benefits for the trainee, including improved self-esteem, motivation, and confidence, acquiring a new skill or qualification, updating skills, and keeping in touch with new developments in the field.

Here's how certified trainers use training classes:

Provide education and expertise on immunizations, providing training classes for certification.
Conducted training classes and orientations with newly hired employees - Utilized training tools to assist management with ongoing training of service team

15. Food Orders

Here's how certified trainers use food orders:

Help with ordering and receiving of food orders and to make sure they are put away with the correct integrity.
Expedite 600+ covers calling out and verifying portioning and garnishing of food orders.

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What skills help Certified Trainers find jobs?

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What type of skills will young certified trainers need?

Edwin Garro

ASQ Board of Directors, ASQ Fellow & CEO, PXS, Performance Excellence Solution, ASQ

New graduates will need to bring a combination of soft skills and hard skills to the job market. These are times of uncertainty, and the job market needs new professionals who can embrace uncertainty daily. Attributes such as curiosity, creativity, and good communications are so important that the market begs for people who can enjoy a good challenge, come with a unique solution, and communicate a result in a clear way.

Additionally, respect for all people and humility. New graduates should enter the job market willing to know, understand and accept their peers, bosses, and employees (if they start their careers as new managers or supervisors), and that requires a lot of real listening, an open mind, and “not knowing.”

For hard skills, technology is a big part of any profession these times. The required skills are way more than simply a passive use of technology, so being good in apps, specialized software, and hardware is just not enough. New professionals do need to know how to speak with algorithms and to write software code; sooner or later, the ability to write even a small piece of code will come in very handy.

Do you want to know more?

List of certified trainer skills to add to your resume

The most important skills for a certified trainer resume and required skills for a certified trainer to have include:

Safety Procedures
Food Safety
Customer Service
Food Preparation
POS
Guest Satisfaction
CPR
New Servers
Training Programs
Training Materials
Guest Service

Training Sessions
Customer Complaints
Training Classes
Food Orders
Safety Standards
Computer System
Product Knowledge
Food Service
Bartending
Customer Orders
Food Quality

Leadership
HR
PowerPoint
Inventory Control
To-Go Orders
FOH
Quality Customer Service
Customer Relations
BOH
Cash Registers
Panera Bread

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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