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Below we've compiled a list of the most important skills for a Certified Trainer. We ranked the top skills based on the percentage of Certified Trainer resumes they appeared on. For example, 17.5% of Certified Trainer resumes contained Safety Procedures as a skill. Let's find out what skills a Certified Trainer actually needs in order to be successful in the workplace.

15 Essential Certified Trainer Skills For Your Resume And Career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how safety procedures is used on certified trainer resumes:
  • Provided ongoing spinal cord injury education training and safety procedures on proper lifting techniques and the prevention of work related injuries.
  • Train new server's and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols.
  • Demonstrated operations for work and safety procedures to new employees and assigned employees to experienced workers for training.
  • Awarded work place safety achievement award in 2008 for providing and following all safety procedures.
  • Train new servers on guest service expectations, and safety procedures.

2. Food Safety

Here's how food safety is used on certified trainer resumes:
  • Excelled in delivering quality control that exceeded industry standards in food safety.
  • Comply with established food safety requirements and practices.
  • Mastered food safety and problematic situations.
  • Certified Professional for Food Safety.
  • Train all new hourly kitchen employees in the areas of kitchen skills, food safety, and company policies.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on certified trainer resumes:
  • Prepared weekend bank deposits Reconciled and balanced accounts Daily cash sale reconciliation Imputed daily invoices Provided training to new servers Customer service
  • Provided exceptional employee trainer for new hires * Provided superior customer service * Effectively operated as efficient manager within the organization
  • Communicated with Customer Service Education Department via email and conference calls regarding the status of airport operations matters.
  • Focused on customer service and compliance, as well as streamlining operations to promote organizational efficiency.
  • Provided motivational and technical training for telephone and online customer service within high-volume call centers.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Starbucks Jobs (50)
  2. Darden Restaurants Jobs (1,087)
  3. P.f. Chang's China Bistro Jobs (50)
  4. Red Robin Jobs (161)
  5. Chick-fil-A Jobs (189)

4. Food Preparation

Here's how food preparation is used on certified trainer resumes:
  • Trained all associates in food preparation and presentation per corporate guidelines.
  • Facilitate with food preparation and restaurant upkeep.
  • Trained employees in proper food preparation, managing pizza line throughout high peak revenue periods of day and night shifts.
  • Train all new hires on with job with working the line, operating cash register, cleaning and food preparation.
  • Trained new associates on all duties that pertained to food preparations, customer service, and operating the cash registers.

5. Guest Service

Here's how guest service is used on certified trainer resumes:
  • Demonstrated genuine hospitality and delivered exceptional guest services in the restaurant and bar.
  • Created and uplifting environment for fellow associate and a warming guest service experience/environment.
  • Provided exceptional levels of customer service by anticipating and exceeding guest expectations.
  • Trained in hosting and serving* Excelled in customer/guest service satisfaction
  • Recognized numerous times for excellent guest service and interaction

6. High Volume

When a product is mass-produced, it is said to be high-volume. It means fabricating large quantities of products in short periods.

Here's how high volume is used on certified trainer resumes:
  • Opened the Madeira Beach, Florida location where I trained managers and hosts to operate a high volume restaurant.
  • Served and maintained high volume customer base including approximately 200 customers daily and 500 customers during the weekend.
  • Performed the functions of a manager during high volume periods; responsible for training and developing staff
  • Noted for my performance during high volume shifts and high scores on secret shopper reports.
  • Acclaimed Sports Bar with a high volume of guests in and out of sporting seasons.

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8. Training Materials

Here's how training materials is used on certified trainer resumes:
  • Revised and improved existing server training materials covering all aspects of training from customer service to operational procedures.
  • Evaluated effectiveness of training by conducting operations floor observations, training sessions and focus groups.
  • Revised operations manuals and developed curricula for training sessions that emphasize individual excellence in service.
  • Delivered Group Workshops in store utilizing the very latest cutting-edge technology and training materials.
  • Integrated advanced technology into training sessions and educated employees on available support and resources.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how pos is used on certified trainer resumes:
  • Function in a Management capacity while working on the floor - having access to Management Functions through the POS System.
  • Trained new employees on various aspects of operation involving POS cashier system, carver, server/waiter, and prep stations.
  • Work with new hires training them with familiarity of the Point of Sale (POS) system.
  • Assisted management with guest relations, POS edit authorizations, closing and general FOH operations.
  • Used a cash register with POS system to close out checks from customers.

10. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how cpr is used on certified trainer resumes:
  • Review new hire documents and ongoing checks for auto insurance, CPR, First Aid, and etc.
  • Provide CPR & First Aid bilingual trainings (English & Spanish) in the metro area as needed.
  • Put away finish goods Load-Unload trailers CPR Certified Pick order for customers Cycle count locations Dispatcher
  • Certified and Trained to use CPR and AED equipment Up to date Certification Card.
  • Provided CPR and 1st Aid training to prospective foster and adoptive parents and employees at the direction of the Program Manager.

11. Company Policies

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how company policies is used on certified trainer resumes:
  • Conduct weekly safety testing and auditing to ensure company, state, and federal safety processes and procedures are in compliance.
  • Train new employees of company policies and procedures to guarantee product presentation as well as encourage positive attitudes and teamwork.
  • Complete continuing education courses to stay informed on new recipes, food handling practices, and company policies.
  • Reinforce company policies, philosophies, and procedures to ensure compliance with National Church Residences' guidelines.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to company policies.

12. New Servers

Here's how new servers is used on certified trainer resumes:
  • Developed supplemental Training Material to assist new Servers.
  • Performed all training of new servers and hostesses while also generating various forms of morale to promote unity throughout the store.
  • Trained new servers and bartenders, opened new restaurant locations, and offered excellent customer service to dine- in guest.
  • Enforce rules, answer questions, set an example for employees, close down restaurant, train new servers.
  • Seated and served guests, made the guests stay enjoyable, trained new servers, and cleaned when needed.

13. Company Standards

Here's how company standards is used on certified trainer resumes:
  • Enforce safety guidelines by developing awareness and maintaining the company standards.
  • Maintain safe and sanitary working environment conducive to company standards.
  • Assisted management in upholding all company standards.
  • Facilitated both new hire and refresher training in both classroom and on the job environments to meet and exceed company standards.
  • Served tables and prepare orders to company standards while adhering to local and state alcohol safety and food laws.

14. Training Programs

Here's how training programs is used on certified trainer resumes:
  • Developed or implemented training programs related to efficiency, recycling, or other issues with environmental impacts.
  • Improved productivity and morale by initiating systems for accountability and by facilitating effective training programs.
  • Organized Trainer Meetings and participated in a reorganization of training programs with the General Manager.
  • Coordinated customer service training programs to produce above-average staff performance on daily basis.
  • Develop leadership training programs for secondary and post-secondary officers and members.

15. Communication

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how communication is used on certified trainer resumes:
  • Produced quality medico-legal documents and exhibited excellent interpersonal communication skills/irrefutable work ethic.
  • Excelled in a fast paced environment by effectively combining time management and communication skills while working on a team
  • Delivered training to over 600 TSYS team members using interactive facilitation techniques to establish basic communication skills.
  • Supervised team and maintained consistent communication as server liaison between managerial staff and service team.
  • Facilitated performance management, communication, conflict management, personality, and time management training.
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The eight most common skills based on Certified Trainer resumes in 2022.

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Real Examples Of Certified Trainer Resumes That Use These Skills

List Of Skills To Add To Your Certified Trainer Resume

According to recent trends, the most relevant Certified Trainer Resume Keywords for your resume are:

  • Safety Procedures
  • Food Safety
  • Customer Service
  • Food Preparation
  • Guest Service
  • High Volume
  • Menu Items
  • Training Materials
  • POS
  • CPR
  • Company Policies
  • New Servers
  • Company Standards
  • Training Programs
  • Communication
  • Service Standards
  • Customer Complaints
  • Emergency
  • New Associates
  • Training Classes
  • Safety Standards
  • Computer System
  • Product Knowledge
  • Lesson Plans
  • Sales Goals
  • Food Service
  • Timely Fashion
  • Customer Orders
  • Positive Attitude
  • Daily Operations
  • Service Staff
  • HR
  • Powerpoint
  • Proper Procedures
  • Inventory Control
  • To-Go Orders
  • FOH
  • Customer Relations
  • Restaurant Operations
  • Staff Members
  • BOH
  • Crew Members

Most Important Certified Trainer Skills According To Experts

What type of skills will young Certified Trainers need?


Edwin Garro

ASQ Board of Directors, ASQ Fellow & CEO, PXS, Performance Excellence Solution, ASQ

New graduates will need to bring a combination of soft skills and hard skills to the job market. These are times of uncertainty, and the job market needs new professionals who can embrace uncertainty daily. Attributes such as curiosity, creativity, and good communications are so important that the market begs for people who can enjoy a good challenge, come with a unique solution, and communicate a result in a clear way.

Additionally, respect for all people and humility. New graduates should enter the job market willing to know, understand and accept their peers, bosses, and employees (if they start their careers as new managers or supervisors), and that requires a lot of real listening, an open mind, and "not knowing."

For hard skills, technology is a big part of any profession these times. The required skills are way more than simply a passive use of technology, so being good in apps, specialized software, and hardware is just not enough. New professionals do need to know how to speak with algorithms and to write software code; sooner or later, the ability to write even a small piece of code will come in very handy.

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Online Courses For Certified Trainers

One of the best ways to acquire the skills needed to be a Certified Trainer is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since Certified Trainers benefit from having skills like Safety Procedures, Food Safety, and Customer Service, we found courses that will help you improve these skills.

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OSHA Safety Training: Conducting Safety Meetings

A Brief Safety Management Course for Current and Aspiring Safety Professionals...

OSHA Workplace Safety (General Industry 6 Hr Class)

Learn the requirements and standards associated with OSHA and workplace safety. Safety best practices for the workplace...

Complete Health and Safety Auditor Course. OHSAS 18001.

How to implement and audit a health & safety management system and obtain certification to OHSAS 18001 Standard...

Supervisor Leadership Skills for a Safe Workplace

Learn safety communication skills to foster safety accountability, responsibility and correct safety behaviours...

ISO 45001. Occupational Health & Safety management system

Build a career in occupational health & safety. Learn the requirements of ISO 45001...

OSHA Safety Pro: Personal Protective Equipment

Impress management or get that job with you your ability to display life and dollar saving work place safety practices...

OSHA Safety Pro: Trenching Excavation & Soil Mechanics

A quick yet detailed certification in OSHA safety with a focus on Trenching, Excavation, & Soil Mechanics...

Fire Safety and Prevention Planning

Become an expert in understanding "Fire Safety" and "Prevention Planning" for your workplaces and organizations...

Think Road Safety – Road Safety Training for External Partners
edX (Global)

This course provides an introduction to road safety, impacts caused by injuries and deaths, global data on mobility, and the global plan of action for safety improvement. A considerable part of the course is spent on understanding the importance of road infrastructure, implementing the Safe System Approach with global instances cited, and managing additional aspects such as police enforcement. It also looks at methods of safety implementation and examples of worldwide successful case studies...

Leading Healthcare Quality and Safety

Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care meas...

HACCP - Hazard Analysis Critical Control Point Certification

Food Safety Preventive System (HACCP System) for ISO 22000...

Health, Safety and Wellness in Mining
edX (Global)

Health, Safety and Wellness in Mining incorporates videos, expert insights, simulations, discussions and scenarios to deepen your current understanding of health, safety and wellness challenges, contexts and processes within the sector. The course covers topics such as legislation and governance, organisational safety culture, risk management, and the management of hazards, human factors, industry health issues, and community health impact. This is one of six courses in the Foundations of...

Blockchain applications in Food Safety, Healthcare & Pharma

Best course to learn about Blockchain Business Applications in Pharma, Food Safety, Healthcare and Insurance Industries...

Nutrition and Health: Food Safety
edX (Global)

Everyday reports of food scandals and recalls are published. One day it’s scary bacteria in meat, and another day it’s dangerous pesticides in fruits. According to some, meat needs to be cooked well to prevent food-borne illness while others warn not to heat food to prevent the formation of poisonous substances. Many consumers worry about the conflicting and confusing messages about food hazards. This nutrition and health course will teach you about the risk factors associated with food and...

Road Traffic Safety in Automotive Engineering
edX (Global)

Engineers in the automotive industry are required to understand basic safety concepts. With increasing worldwide efforts to develop connected and self-driving vehicles, traffic safety is facing huge new challenges. This course is for students or professionals who have a bachelor's degree in mechanical engineering or similar and who are interested in a future in the vehicle industry or in road design and traffic engineering. It's also of value for people already working in these areas who...

Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)

In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking...

ISO 45001 - Occupational Health & Safety management system

From zero to internal auditor: a complete course on the ISO 45001:2018 standard, with examples, quizzes and exercises...

Cold Calling for B2B Sales: How to Prospect over the Phone

B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

SAP PI / SAP PO: Interface Development with Standard Adapter

Step by Step Course that shows how to Build Interface with SAP PI / SAP Process Orchestration (SAP PO) Standard Adapter...

International Travel Preparation, Safety, & Wellness

Whether you've traveled before or not, living and working overseas can be challenging. Learn how best to prepare and make the most of your time internationally. This course will prepare you to work and live overseas. It explores the epidemiology of common morbidity and mortality among travelers and examines key prevention, safety, and travel medicine principles and services to contextualize risks and maintain wellness. The course reviews applicable interventions, appropriate vaccines, and person...

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Most Common Skills For Certified Trainers

RankCertified Trainer SkillPercentage of Certified Trainers
1Safety Procedures17.5%
2Food Safety13.1%
3Customer Service8.1%
4Food Preparation7.7%
5Guest Service4.2%
6High Volume4.1%
7Menu Items4%
8Training Materials3.2%
11Company Policies2.3%
12New Servers2.3%
13Company Standards2.2%
14Training Programs1.8%
16Service Standards1.5%
17Customer Complaints1.4%
19New Associates1.2%
20Training Classes1.2%
21Safety Standards1.2%
22Computer System1.1%
23Product Knowledge1%
24Lesson Plans1%
25Sales Goals1%
26Food Service1%
27Timely Fashion1%
28Customer Orders0.8%
29Positive Attitude0.8%
30Daily Operations0.8%
31Service Staff0.7%
34Proper Procedures0.6%
35Inventory Control0.6%
36To-Go Orders0.6%
38Customer Relations0.4%
39Restaurant Operations0.3%
40Staff Members0.3%
42Crew Members0.2%

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