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Top Certified Trainer Skills

Below we've compiled a list of the most important skills for a certified trainer. We ranked the top skills based on the percentage of certified trainer resumes they appeared on. For example, 17.5% of certified trainer resumes contained safety procedures as a skill. Let's find out what skills a certified trainer actually needs in order to be successful in the workplace.

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The six most common skills found on Certified Trainer resumes in 2020. Read below to see the full list.

1. Safety Procedures

high Demand

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how Safety Procedures is used in Certified Trainer jobs:
  • Provided ongoing spinal cord injury education training and safety procedures on proper lifting techniques and the prevention of work related injuries.
  • Train new server's and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols.
  • Demonstrated operations for work and safety procedures to new employees and assigned employees to experienced workers for training.
  • Awarded work place safety achievement award in 2008 for providing and following all safety procedures.
  • Train new servers on guest service expectations, and safety procedures.
  • Demonstrated safety procedures in the kitchen and on the floor.
  • Be aware of proper food handling and safety procedures.
  • Trained new employees regarding ride operations and safety procedures * Operated rollercoaster ride, and provided customer service
  • Certified Trainer Trained all new hires on guest service, safety procedures, proper food handling, and restaurant protocols.
  • Train new servers on guest service satisfaction, safety procedures, proper foodhandling and various restaurant protocols.
  • Train new waiters and floor staff on guest service expectations, safety procedures,proper food handling, and resturant protocol.

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2. Food Safety

high Demand

Here's how Food Safety is used in Certified Trainer jobs:
  • Excelled in delivering quality control that exceeded industry standards in food safety.
  • Comply with established food safety requirements and practices.
  • Mastered food safety and problematic situations.
  • Certified Professional for Food Safety.
  • Train all new hourly kitchen employees in the areas of kitchen skills, food safety, and company policies.
  • Bird Specialist- Ensured that the food safety guidelines were being followed as well as the quality of our products.
  • Train new employees to company specifications * Cook products to food safety regulations * Break down and clean appliances
  • Followed all food safety rules and regulations in the preparation, storing, and handling of food items.
  • Train all new associates in customer service, teamwork, efficiency, safety, and food safety
  • Trained employee Sanitation, GMP, Food Safety, Safety Rules and procedures and policies.
  • Excelled in delivering quality control, which exceeds industry standards in food safety and handling.
  • Certified training education as well as food safety standards.
  • Ensured compliance with franchise standards and food safety law.
  • Store Manager is also in charge of food safety.
  • Performed food safety and quality control checks.
  • Required to follow all food safety protocols.
  • Ensured all food safety rules are followed
  • Cashier Customer service Food safety trained Barista trained
  • Train, Coach & Mentor Policy Control Food Safety & Regulations Safety & Legal Restaurant / Bar Regulations Multi-Tasking

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3. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Certified Trainer jobs:
  • Prepared weekend bank deposits Reconciled and balanced accounts Daily cash sale reconciliation Imputed daily invoices Provided training to new servers Customer service
  • Provided exceptional employee trainer for new hires * Provided superior customer service * Effectively operated as efficient manager within the organization
  • Communicated with Customer Service Education Department via email and conference calls regarding the status of airport operations matters.
  • Focused on customer service and compliance, as well as streamlining operations to promote organizational efficiency.
  • Provided motivational and technical training for telephone and online customer service within high-volume call centers.
  • Provided excellent customer service and increased profits through suggestive selling in fast paced environment.
  • Delivered high quality, personalized customer service while coordinating seating accommodations and private events.
  • Provided quality customer service and ensured customer purchase satisfaction as a cashier.
  • Work efficiently in a fast-paced environment and ensure quality customer service.
  • Ensured excellent customer service by efficiently and correctly taking customer orders.
  • Provided excellent customer service/guest relations to maintain 100% customer satisfaction.
  • Provided exemplary customer service at all times and opened/closed the restaurant.
  • Mastered customer service, organization, and time prioritization.
  • Provided quality customer service while exceeding expectations and goals.
  • Received several awards in recognition of outstanding customer service.
  • Provide excellent customer service and resolve any customer complaints.
  • Provided outstanding customer service in a clean environment.
  • Delivered great customer service by assisting each customer.
  • Trained new hosts/hostesses in providing efficient customer service.
  • Provided guests with personalized and efficient customer service.

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4. Food Preparation

high Demand

Here's how Food Preparation is used in Certified Trainer jobs:
  • Trained all associates in food preparation and presentation per corporate guidelines.
  • Facilitate with food preparation and restaurant upkeep.
  • Trained employees in proper food preparation, managing pizza line throughout high peak revenue periods of day and night shifts.
  • Train all new hires on with job with working the line, operating cash register, cleaning and food preparation.
  • Trained new associates on all duties that pertained to food preparations, customer service, and operating the cash registers.
  • Manage takeout orders, as well as general duties such as assisting with food preparation as well as packaging.
  • Certified Trainer/ Line Cook: Responsibilities include food preparation, training new employees, and maintaining safety and standards.
  • Trained new employees in the art of sandwich making, food preparation, cleaning/closing the kitchen before/after preparation.
  • Trained newly hired employees in all parts of daily duties including cashiering, food assembly and food preparation.
  • Train new cooks in the proper areas and made sure they met company requirements for food preparation.
  • Train prospective franchisees on the basics and importance of detail oriented food preparation.
  • Trained new kitchen staff in the food preparation according to the restaurant procedures.
  • Suggested dinner courses, appropriate wines, and answered questions regarding food preparation.
  • Job Description: Assisting customers, food preparation, and training new workers
  • Ordered produce as needed, supervised food preparation and subordinate cooks.
  • Assist with salad preparation, food preparation, and stocking as needed
  • Inspect and help in food preparation, food standards and portioning.
  • Assisted in weekly and monthly inventories and morning food preparation tasks.
  • Trained leadership staff on new food preparation procedures devised by corporate.
  • Lead the kitchen team in performing all food preparation activities.

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5. Guest Service

high Demand

Here's how Guest Service is used in Certified Trainer jobs:
  • Demonstrated genuine hospitality and delivered exceptional guest services in the restaurant and bar.
  • Created and uplifting environment for fellow associate and a warming guest service experience/environment.
  • Provided exceptional levels of customer service by anticipating and exceeding guest expectations.
  • Trained in hosting and serving* Excelled in customer/guest service satisfaction
  • Recognized numerous times for excellent guest service and interaction
  • Ensured team delivered exceptional hospitality and guest services.
  • Provide individualized guest service through hospitality values.
  • Open communication with the kitchen staff, ensuring they have everything prepared for store opening, while providing excellent guest service.
  • Oversee the development of staff through coaching, feed-back and example to provide great Guest Service.
  • Provide superior guest service, friendliness and cleanliness of restaurant while following restaurants procedures and routines.
  • Execute exceptional food quality and guest service through the training and development of staff members.
  • Conduct thorough and effective training classes to ensure a knowledgeable and guest service oriented team.
  • Train new employees on guest service skills, wait list management and order-entry system.
  • Provide superior guest service, friendliness, and cleanliness using restaurant standards and practices.
  • Provided high levels of guest service and resolved customer concerns when needed.
  • Promoted to bar trainer after demonstrating great guest service and leadership skills.
  • Noted for my 'passion' for great Guest Service.
  • Served as Guest Services Manager when required Managed daily front desk operations to ensure quality service and guest satisfaction
  • Performed Cashier and shift closeout duties Assisted Target Guest Service department with product returns, guest questions and concerns.
  • Conduct Orientation of all new Serving Team Members in exceptional Guest Service (Hospitaliano) and Company Policies.

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6. High Volume

high Demand

When a product is mass-produced, it is said to be high-volume. It means fabricating large quantities of products in short periods.

Here's how High Volume is used in Certified Trainer jobs:
  • Opened the Madeira Beach, Florida location where I trained managers and hosts to operate a high volume restaurant.
  • Served and maintained high volume customer base including approximately 200 customers daily and 500 customers during the weekend.
  • Performed the functions of a manager during high volume periods; responsible for training and developing staff
  • Noted for my performance during high volume shifts and high scores on secret shopper reports.
  • Acclaimed Sports Bar with a high volume of guests in and out of sporting seasons.
  • Maintained high levels of customer service while working during high volume, fast paced operations.
  • Coordinated high volume customer needs and corresponded to inquiries via phone and email.
  • Acted as Floor Coach during high volume shifts to assist management.
  • Worked as waitress in high volume, fast paced restaurant.
  • Worked quickly and proficiently under pressure and high volumes.
  • Answer high volume incoming phone calls and messaging.
  • Lead bartender for high volume restaurant and bar.
  • Excelled in high volume to-go orders.
  • Fast pace, high volume environment
  • Generate high volume of referrals.
  • Operated and Facilitated a high volume drive-thru with courteous personal.
  • Prepared all flat top/chargrilled steaks to various temps according to guest needs during high volumes.
  • Line cook for a high volume Restaurant.

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8. Training Materials

high Demand

Here's how Training Materials is used in Certified Trainer jobs:
  • Revised and improved existing server training materials covering all aspects of training from customer service to operational procedures.
  • Evaluated effectiveness of training by conducting operations floor observations, training sessions and focus groups.
  • Revised operations manuals and developed curricula for training sessions that emphasize individual excellence in service.
  • Delivered Group Workshops in store utilizing the very latest cutting-edge technology and training materials.
  • Integrated advanced technology into training sessions and educated employees on available support and resources.
  • Developed training materials and trained school personnel in a character development program.
  • Developed training materials and interactive activities to ensure retention of learning.
  • Processed daily paperwork including planning of upcoming training sessions.
  • Developed training materials and documents for franchise.
  • Provide safe, high-intensity, individualized weight-training sessions for over 30 clients, seeing an average of 15 clients per day.
  • Produce and revise specifications, training materials and evaluations using Microsoft Word, Excel, Power Point and MacPaint.
  • Facilitated training sessions to prepare new employees in the workplace and increase employee efficiency in all areas.
  • Observe employees to determine any other specific responses to training sessions and provide extra help where required.
  • Managed a project team of six content developers for training materials for conversion from SAP to Ellipse.
  • Developed training materials and instructed the Fundamentals of Web Development and Design using HTML and DHTML.
  • Trusted by many Team Leads to hold training sessions for agents as it greatly improved stats.
  • Plan, schedule and implement small group and individual training sessions in line with learning needs.
  • Become proficient with all training materials and the process in which to deliver the training.
  • Created training materials and conducted new hire orientation/training and training classes to coach existing employees.
  • Collaborated with the training team to revise and update classroom curriculum and other training materials

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What type of skills will young graduates need when they enter the workforce in the coming years?

E

Edwin Garro

ASQ Board of Directors, ASQ Fellow & CEO, PXS, Performance Excellence Solution, ASQ

New graduates will need to bring a combination of soft skills and hard skills to the job market. These are times of uncertainty, and the job market needs new professionals who can embrace uncertainty daily. Attributes such as curiosity, creativity, and good communications are so important that the market begs for people who can enjoy a good challenge, come with a unique solution, and communicate a result in a clear way.

Additionally, respect for all people and humility. New graduates should enter the job market willing to know, understand and accept their peers, bosses, and employees (if they start their careers as new managers or supervisors), and that requires a lot of real listening, an open mind, and "not knowing."

For hard skills, technology is a big part of any profession these times. The required skills are way more than simply a passive use of technology, so being good in apps, specialized software, and hardware is just not enough. New professionals do need to know how to speak with algorithms and to write software code; sooner or later, the ability to write even a small piece of code will come in very handy.
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9. POS

high Demand

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how POS is used in Certified Trainer jobs:
  • Function in a Management capacity while working on the floor - having access to Management Functions through the POS System.
  • Trained new employees on various aspects of operation involving POS cashier system, carver, server/waiter, and prep stations.
  • Work with new hires training them with familiarity of the Point of Sale (POS) system.
  • Assisted management with guest relations, POS edit authorizations, closing and general FOH operations.
  • Used a cash register with POS system to close out checks from customers.
  • Trained new hires on guest order entry by seat position in POS system.
  • Trained new personnel on service and POS systems and verified their training status.
  • Can and am comfortable with POS systems or ticket writing.
  • Maintained POS system for seating, reservations and wait time.
  • Process credit card and cash payments on POS systems.
  • Obtain customer's orders and entered into POS system.
  • Handled the POS system and cash registers daily.
  • Set up and tested POS systems.
  • Instruct new team members on how to use the POS Systems.
  • Trained new employees Quickly recorded transactions in Breadcrumb POS to deliver prompt service.
  • Cashier Trainer, Line Trainer, and Barista, worked with POS system
  • Worked with Mysis POS system.
  • Trained new hires Scheduled work shifts Complete shift deposits Daily use of computer (POS) Prep /delivered catered food

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10. CPR

high Demand

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how CPR is used in Certified Trainer jobs:
  • Review new hire documents and ongoing checks for auto insurance, CPR, First Aid, and etc.
  • Provide CPR & First Aid bilingual trainings (English & Spanish) in the metro area as needed.
  • Put away finish goods Load-Unload trailers CPR Certified Pick order for customers Cycle count locations Dispatcher
  • Certified and Trained to use CPR and AED equipment Up to date Certification Card.
  • Provided CPR and 1st Aid training to prospective foster and adoptive parents and employees at the direction of the Program Manager.
  • Completed certifications in DSP (direct support person), CPI (crisis prevention intervention), CPR, and first aide

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11. Company Policies

high Demand

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how Company Policies is used in Certified Trainer jobs:
  • Conduct weekly safety testing and auditing to ensure company, state, and federal safety processes and procedures are in compliance.
  • Train new employees of company policies and procedures to guarantee product presentation as well as encourage positive attitudes and teamwork.
  • Complete continuing education courses to stay informed on new recipes, food handling practices, and company policies.
  • Reinforce company policies, philosophies, and procedures to ensure compliance with National Church Residences' guidelines.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to company policies.
  • Train new staff, teaching them company policies and standards and educating them on legal obligations.
  • Oriented new employees to company policies and values, and delivered a variety of operational training.
  • Coordinate and conduct orientation sessions with all new hires to review company policies and procedures.
  • Position requires extensive knowledge of product line, company policies, and existing/upcoming promotions.
  • Developed and trained new staff members according to company policies and standards.
  • Preformed and trained staff on proper food service procedures and company policies.
  • Trained new employees, ensuring consistency in customer relations and company policies.
  • Help to train new and current associates on new company policies.
  • Trained new and current employees in proper procedures and company policies.
  • Train new team members on job expectations and company policies.
  • Monitor new staff members for compliance with company policies.
  • Trained new employees on company policies and guest satisfaction.
  • Implemented company policies, technical procedures and standards.
  • Trained new hires on proper company policies.
  • Teach and implement company policies and standards.

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12. New Servers

high Demand

Here's how New Servers is used in Certified Trainer jobs:
  • Developed supplemental Training Material to assist new Servers.
  • Performed all training of new servers and hostesses while also generating various forms of morale to promote unity throughout the store.
  • Trained new servers and bartenders, opened new restaurant locations, and offered excellent customer service to dine- in guest.
  • Enforce rules, answer questions, set an example for employees, close down restaurant, train new servers.
  • Seated and served guests, made the guests stay enjoyable, trained new servers, and cleaned when needed.
  • Worked closely with management team at assigned locations and provided on-site training to all new servers and bartenders.
  • Trained new servers, maintained excellent sales individually and overall, created excellent guest and staff rapport.
  • Assisted in training 60 new servers at a New Restaurant Opening in Bradley, IL.
  • Train new servers hired by management and act as a leader and role model.
  • Trained new servers on proper dinning etiquette, handling cash & credit payments.
  • Trained new servers on how to create an excellent dining experience for customers.
  • Certified trainer, responsible for teaching new servers, bartenders, and transfers.
  • Train new servers to meet company-wide standards and become successful within the company.
  • Train all new servers while helping to supervise the staff of approximately 150.
  • Trained new servers to provide excellent customer service and to follow restaurant guidelines.
  • Train new servers in service standards to set the tone for restaurant operation
  • Trained all new servers that were hired also was hostess and cashier.
  • Followed and guided new servers as they completed on-the-job training shifts.
  • Advised new servers with how to handle conflict and guest dissatisfaction.
  • Served food and was responsible for the training of new servers.

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13. Company Standards

average Demand

Here's how Company Standards is used in Certified Trainer jobs:
  • Enforce safety guidelines by developing awareness and maintaining the company standards.
  • Maintain safe and sanitary working environment conducive to company standards.
  • Assisted management in upholding all company standards.
  • Facilitated both new hire and refresher training in both classroom and on the job environments to meet and exceed company standards.
  • Served tables and prepare orders to company standards while adhering to local and state alcohol safety and food laws.
  • Trained new employees to complete tasks and help customers up to company standards while completing team member duties.
  • Trained new employees to cook, prep, work in a fast environment and maintain company standards.
  • Prepared and produced all bakery products (breads, sweets and pastries) according to company standards.
  • Supervised and trained new hire classes to adhere to company standards regarding food and beverage service.
  • Provide food that is up to company standards and ensure that customers have a positive experience.
  • Train all new trainers on how to promote company standards and develop individual team members.
  • Monitored procedures of policies, regulations, and specifics to adhere to company standards.
  • Manage opening and closing duties, including restock and cleaning to meet company standards.
  • Observed and completed regular service checks to ensure customer service was exceeding company standards.
  • Certified Trainer Responsible for: Maintaining company standards during all shifts in the restaurant.
  • Interviewed, hired, and trained all new employees according to company standards.
  • Train newly hired personnel to meet company standards, expectations, and values.
  • Train all new employees to be at par with company standards and policy
  • Trained new hires to company standards while ensuring food quality and presentation.
  • Train incoming staff members and ensure their upholding of the company standards.

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14. Training Programs

average Demand

Here's how Training Programs is used in Certified Trainer jobs:
  • Developed or implemented training programs related to efficiency, recycling, or other issues with environmental impacts.
  • Improved productivity and morale by initiating systems for accountability and by facilitating effective training programs.
  • Organized Trainer Meetings and participated in a reorganization of training programs with the General Manager.
  • Coordinated customer service training programs to produce above-average staff performance on daily basis.
  • Develop leadership training programs for secondary and post-secondary officers and members.
  • Devised and implemented performance based incentives and training programs for team members
  • Enhanced staff development and capability through training programs.
  • Develop or implement training programs related to efficiency.
  • Created and delivered training programs to operations.
  • Developed training programs to maximize staff performance
  • Developed custom curricula and group training programs in training skills, methods, and product knowledge for internal and external clients.
  • Implemented training programs for one on one personal training clients as well as group classes consisting of 2-15 middle aged women.
  • Promoted to Automation Trainer; in charge of developing and implementing Automation Training Programs for Centers as well as Mobile collections.
  • Travel throughout the Country, as required, to conduct training programs and/or meet with Other Training Departments.
  • Maintained compliance with client requirements through updating and revising curriculum, and the development of new training programs.
  • Evaluate the skills, strengths, and weaknesses of fellow associates to determine their future training programs.
  • Develop and deliver classroom and web training programs for the 9th largest credit union in Georgia.
  • Support headquarters, regional and district level management through the implementation of field sales training programs.
  • Collaborate, develop, and apply customized training programs tailored to individual clientele's fitness profile.
  • Followed all training programs and processes in order to role model and train new employees.

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15. Communication

average Demand

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how Communication is used in Certified Trainer jobs:
  • Produced quality medico-legal documents and exhibited excellent interpersonal communication skills/irrefutable work ethic.
  • Excelled in a fast paced environment by effectively combining time management and communication skills while working on a team
  • Delivered training to over 600 TSYS team members using interactive facilitation techniques to establish basic communication skills.
  • Supervised team and maintained consistent communication as server liaison between managerial staff and service team.
  • Facilitated performance management, communication, conflict management, personality, and time management training.
  • Developed and delivered unique core content on captaining, coaching, communication and confrontation.
  • Certified Communication and Culture Trainer managing all aspects of new hire acquisition.
  • Resolved conflicts and constant challenges presented through effective communication and diplomatic leadership.
  • Developed leadership, motivational, communication, and organizational skills.
  • Utilized interpersonal communication skills with managers, guests and co-workers.
  • Managed communication between management, and fellow employees.
  • Skilled at verbal communication, customer relationship management.
  • Developed and implemented procedures to facilitate communication.
  • Demonstrate various, effective communication skills.
  • Served as first line of communication to external customers: end-users, applicators, contractors, distributors, owners, architects.
  • Show a high degree of competence: customer service, communication, execution of operational standard, passion and enthusiasm.
  • Instructed over 50 employees in areas of customer satisfaction and relations, and taught the importance of communication and ethics.
  • Maintained a high degree of communication among staff and management as well as recognizing and addressing any issues immediately.
  • Displayed strong communication and interpersonal skills while interacting with guests, coworkers, and leadership team.
  • Maintain close communication with multiple work centers and different levels of management to achieve increased revenue.

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16. Service Standards

average Demand

A service standard defines what a client expects from any service and how the person providing attends to it in terms of accuracy, timeliness, and suitability.

Here's how Service Standards is used in Certified Trainer jobs:
  • Train new employees and teach them brand standards and product knowledge to ensure proper service standards for the restaurant.
  • Adhered to strict service standards and consistently maintained organization, storage, and sanitation of food and beverage products.
  • Generated new protocols for spa treatments and trained associates to meet the highest and consistent quality service standards.
  • Conducted training for new employees to adequately meet restaurant service standards.
  • Instruct and guide on customer service standards and restaurant organization.
  • Exemplify company sales and service standards and hold others accountable.
  • Provide coaching in quality and service standards as required.
  • Trained over 100 employees, upheld numerous service standards.
  • Maintain food quality, portion control and service standards
  • Uphold service standards and assist servers with solving difficult situations.
  • Perform restaurant walk-throughs to gage timeliness and service standards.
  • Developed and maintained exceptional customer service standards.Mentored, coached and trained team members.Grill Cook/Cashier | Aramark

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Online Courses For Certified Trainers

One of the best ways to acquire the skills needed to be a certified trainer is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since certified trainers benefit from having skills like safety procedures, food safety, and customer service, we found courses that will help you improve these skills.

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OSHA Workplace Safety (General Industry 6 Hr Class)
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Learn the requirements and standards associated with OSHA and workplace safety. Safety best practices for the workplace...

Complete Health and Safety Auditor Course. OHSAS 18001.
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4.4
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How to implement and audit a health & safety management system and obtain certification to OHSAS 18001 Standard...

Supervisor Leadership Skills for a Safe Workplace
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4.4
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Learn safety communication skills to foster safety accountability, responsibility and correct safety behaviours...

ISO 45001. Occupational Health & Safety management system
udemy
4.4
(1,925)

Build a career in occupational health & safety. Learn the requirements of ISO 45001...

OSHA Safety Pro: Personal Protective Equipment
udemy
4.4
(1,257)

Impress management or get that job with you your ability to display life and dollar saving work place safety practices...

OSHA Safety Pro: Trenching Excavation & Soil Mechanics
udemy
4.2
(554)

A quick yet detailed certification in OSHA safety with a focus on Trenching, Excavation, & Soil Mechanics...

Fire Safety and Prevention Planning
udemy
4.2
(709)

Become an expert in understanding "Fire Safety" and "Prevention Planning" for your workplaces and organizations...

Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)
coursera

Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and...

Think Road Safety – Road Safety Training for External Partners
edX (Global)

This course provides an introduction to road safety, impacts caused by injuries and deaths, global data on mobility, and the global plan of action for safety improvement. A considerable part of the course is spent on understanding the importance of road infrastructure, implementing the Safe System Approach with global instances cited, and managing additional aspects such as police enforcement. It also looks at methods of safety implementation and examples of worldwide successful case studies...

Patient Safety
coursera

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the...

Leading Healthcare Quality and Safety
coursera

Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care meas...

Food and Customer Service Skills Training
ed2go

Food and Customer Service Skills Training...

Health, Safety and Wellness in Mining
edX (Global)

Health, Safety and Wellness in Mining incorporates videos, expert insights, simulations, discussions and scenarios to deepen your current understanding of health, safety and wellness challenges, contexts and processes within the sector. The course covers topics such as legislation and governance, organisational safety culture, risk management, and the management of hazards, human factors, industry health issues, and community health impact. This is one of six courses in the Foundations of...

Blockchain applications in Food Safety, Healthcare & Pharma
udemy
4.3
(1,497)

Best course to learn about Blockchain Business Applications in Pharma, Food Safety, Healthcare and Insurance Industries...

Road Traffic Safety in Automotive Engineering
edX (Global)

Engineers in the automotive industry are required to understand basic safety concepts. With increasing worldwide efforts to develop connected and self-driving vehicles, traffic safety is facing huge new challenges. This course is for students or professionals who have a bachelor's degree in mechanical engineering or similar and who are interested in a future in the vehicle industry or in road design and traffic engineering. It's also of value for people already working in these areas who...

Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)
coursera

In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking...

High School Diploma with Retail Customer Service Skills Training
ed2go

High School Diploma with Retail Customer Service Skills Training...

Cold Calling for B2B Sales: How to Prospect over the Phone
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4.3
(1,371)

B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

SAP PI / SAP PO: Interface Development with Standard Adapter
udemy
4.5
(511)

Step by Step Course that shows how to Build Interface with SAP PI / SAP Process Orchestration (SAP PO) Standard Adapter...

Implementing a Patient Safety or Quality Improvement Project (Patient Safety V)
coursera

Now that you've carefully planned your patient safety and quality improvement project, the real work can begin. This course will introduce students to the unique challenges encountered when implementing, maintaining, and expanding a patient safety and quality initiative. Students will learn to apply lessons learned from the 4 E model and TRiP into developing specific aims for their QI project. Additionally, students will develop a plan to address the adaptive and technical challenges in their pr...

20 Most Common Skill For A Certified Trainer

Safety Procedures17.5%
Food Safety13.1%
Customer Service8.1%
Food Preparation7.7%
Guest Service4.2%
High Volume4.1%
Menu Items4%
Training Materials3.2%

Typical Skill-Sets Required For A Certified Trainer

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Safety Procedures
Safety Procedures
17.5%
17.5%
2
2
Food Safety
Food Safety
13.1%
13.1%
3
3
Customer Service
Customer Service
8.1%
8.1%
4
4
Food Preparation
Food Preparation
7.7%
7.7%
5
5
Guest Service
Guest Service
4.2%
4.2%
6
6
High Volume
High Volume
4.1%
4.1%
7
7
Menu Items
Menu Items
4%
4%
8
8
Training Materials
Training Materials
3.2%
3.2%
9
9
POS
POS
3%
3%
10
10
CPR
CPR
2.5%
2.5%
11
11
Company Policies
Company Policies
2.3%
2.3%
12
12
New Servers
New Servers
2.3%
2.3%
13
13
Company Standards
Company Standards
2.2%
2.2%
14
14
Training Programs
Training Programs
1.8%
1.8%
15
15
Communication
Communication
1.8%
1.8%
16
16
Service Standards
Service Standards
1.5%
1.5%
17
17
Customer Complaints
Customer Complaints
1.4%
1.4%
18
18
Emergency
Emergency
1.3%
1.3%
19
19
New Associates
New Associates
1.2%
1.2%
20
20
Training Classes
Training Classes
1.2%
1.2%
21
21
Safety Standards
Safety Standards
1.2%
1.2%
22
22
Computer System
Computer System
1.1%
1.1%
23
23
Product Knowledge
Product Knowledge
1%
1%
24
24
Lesson Plans
Lesson Plans
1%
1%
25
25
Sales Goals
Sales Goals
1%
1%
26
26
Food Service
Food Service
1%
1%
27
27
Timely Fashion
Timely Fashion
1%
1%
28
28
Customer Orders
Customer Orders
0.8%
0.8%
29
29
Positive Attitude
Positive Attitude
0.8%
0.8%
30
30
Daily Operations
Daily Operations
0.8%
0.8%
31
31
Service Staff
Service Staff
0.7%
0.7%
32
32
HR
HR
0.7%
0.7%
33
33
Powerpoint
Powerpoint
0.7%
0.7%
34
34
Proper Procedures
Proper Procedures
0.6%
0.6%
35
35
Inventory Control
Inventory Control
0.6%
0.6%
36
36
To-Go Orders
To-Go Orders
0.6%
0.6%
37
37
FOH
FOH
0.6%
0.6%
38
38
Customer Relations
Customer Relations
0.4%
0.4%
39
39
Restaurant Operations
Restaurant Operations
0.3%
0.3%
40
40
Staff Members
Staff Members
0.3%
0.3%
41
41
BOH
BOH
0.2%
0.2%
42
42
Crew Members
Crew Members
0.2%
0.2%

32,558 Certified Trainer Jobs

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