Change management analyst job description

The Change Management Analyst will focus on the people side of change, including changes to business processes, systems, and technologies. The role will create and deliver strategies and plans to help employees maximize the adoption of the new programs by honing methods of effective and sustained behavior change. The role is highly visible and will work with multiple stakeholders and span across several portfolios, corporate teams, IT groups and externals partners. Furthermore, this role will be expected to support implementation of fast and effective change across the company, ensuring new safety standards are met in a timely manner, incorporating elements of the ADKAR change framework.

Develop project strategies and plans, including stakeholder assessment, leadership alignment, organization transition, change readiness, and capability transfer.

Identify stakeholder groups associated with each change, impact to each one and develop plans to manage them Develop strategies to gain executive support for transformational changes Evaluate current state for processes and tools, mapping to future state, and developing plans to enable the change for all relevant stakeholders

Drive adoption and proficiency of changes within the organization in accordance with client's Change Management methodologies that advance the organization's mission and goals.
Use the ADKAR framework to inform change plans and other relevant pieces of documentation

Assess the impact of change on the organization using knowledge of organizational culture, behaviors, and readiness for change.
Assess company culture across the footprint and incorporate this information into change management strategies

Define and measure success metrics and monitor change progress.
Identify measurements for change activities and tool adoption

Assist in the development and execution of successful strategies for effective communications and/or training focused on the people side of change.
Create/draft and revise communications and/or training to support adoption and other change management activities.

Job Requirements

Education & Experience
Required: Bachelor's Degree in Related Field.
Required: Fully Bilingual (English and Spanish)
Preferred: Master's Degree, preferred

Skills:
Familiarity with and experience using the Prosci Change Management methodology Understands documents and applies the information to work situations; conveys ideas and facts concisely and accurately in writing; uses language the intended audience understands Maintains an open mind; performs a wide variety of tasks and changes focus as demands change; transitions smoothly from one task to another as customer demands change Interacts with others in a way that inspires trust, confidence and integrity Plans and prioritizes tasks to ensure work is completed accurately and timely Works harmoniously with others to get results; responds positively to instructions and procedures; shares information with everyone on a project Able to communicate in English and Spanish (Verbal and written)

Exodus Integrity Services, Inc is a rapidly expanding technology company headquartered in Northeast Ohio. EIS provides quality services to our clients by instilling honesty, commitment, and hard work to find the most qualified candidates to fill each opportunity. Currently, we are seeking individuals to fill multiple IT Change Release Management Analyst opportunities with our client in Cleveland, Ohio. This is a very exciting opportunity working with one of the top employers in the area. If you are interested in joining a vibrant organization where you are valued and rewarded for your contributions, and you possess the qualifications listed below, please forward your resume and salary requirements.
This opportunity is 100% remote! Candidate MUST reside in the United States.

No 3rd parties. Candidate is required to be a W2 employee of Exodus Integrity Services, Inc. during this assignment.

The ideal candidate will have at least 6 years of related work experience.

Responsibilities:
• You'll interact daily with other release planners, developers, testers, project managers, and service managers.
• You'll be responsible for planning and performing software deployment to Development, Test, and Production environments which are on performed on distributed (server), cloud, and mainframe platforms.
• The deployments are executed both during and before normal business hours, with an occasional need for weekend deployments.

Required Skills:
• Working knowledge of Change and Release Management methods, tools, terminology, and industry practices.
• Excellent communication skills - listening, verbal and written - including meeting management and facilitation.
• Excellent customer service skills - servicing and interfacing with individuals across IT (customers) in different roles to coordinate/lead elevates for major projects as well as operational changes.
• Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.
• Proven ability to work in a team-oriented environment, collaborating with others to establish common goals, including deployment dates.
• Proven ability to multitask in a fast-paced environment.
• Ability to embrace assignment changes when needed.

Preferred Skills:
• Knowledge of Microsoft Azure Dev Ops (AzDO), GIT, Pipelines and workflows.
• Experience with BMC Remedy or other ITSM tool suites
• Working knowledge of ITIL and industry standards, concepts, terminology, and common practices
• Experience with Serena ChangeMan (used for mainframe deployments)

About EIS:
Since 1997, Exodus Integrity Services, Inc. (EIS) has brought hundreds of companies and thousands of talented IT professionals together. With over 120 years of combined industry and functional experience, the EIS team takes a consultative approach to identify client objectives and create practical initiatives that solve problems quickly and efficiently. We specialize in Consulting Solutions, Contingent and Direct Workforce Staffing, and Healthcare IT Solutions.

EIS is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. EIS prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EIS conforms to the spirit as well as to the letter of all applicable laws and regulations.

• An Active TS/SCI Clearance with Polygraph.
• Degree or equivalent experience and minimum 3 years of related work experience.
• Working knowledge of the Service Management workflows and ITSM processes.
• Relevant experience as an ITSM Process Analyst in programs of similar scope, type, and complexity.
• Good written and communications skills with the ability to clearly document and explain business processes.

These Qualifications Would be Nice to Have:

• Working knowledge of Change Management workflows, and ITSM processes.
• Relevant experience as a Change Management ITSM Process Analyst in programs of similar scope, type, and complexity.
• ITIL certifications or training and experience working within the ITIL framework.
• Familiarity with ServiceNow or other ITSM management tools.
• Strong Change Management background.
• Experience with ITSM tool sets, preferably ServiceNow.
• Experience driving process improvements.
• Proven ability to engage and partner with stakeholders across any number of business functions.

On September 24, 2021, the U.S. Government’s Safer Federal Workforce Task Force issued “2021 Guidance for Federal Contractors and Subcontractors” mandating that Covered federal contractors, including Xator Corporation, and their employees shall be fully vaccinated for COVID-19. Therefore, this position may require individuals to be fully vaccinated (2 weeks past final dose) or have been granted a religious or medical accommodation by December 8, 2021 or shortly thereafter.

Equal Opportunity Statement
Xator Corporation, and its Subsidiaries, provides equal opportunity to all applicants for employment as required by and/or consistent with applicable country law and company policy. Consistent with the foregoing, Xator Corporation provides qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veterans’ status, citizenship, sexual orientation, gender identity or any other status(s) protected by law. In the United States, Xator Corporation ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

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