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Change management analyst skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Brooke Buffington,

Hanna Kim Ph.D.

Below we've compiled a list of the most critical change management analyst skills. We ranked the top skills for change management analysts based on the percentage of resumes they appeared on. For example, 14.5% of change management analyst resumes contained organizational change management as a skill. Continue reading to find out what skills a change management analyst needs to be successful in the workplace.

15 change management analyst skills for your resume and career

1. Organizational Change Management

Here's how change management analysts use organizational change management:

Contributed organizational change management skills while considering the business implications to the current and future business environment.
Delivered daily communication and organizational change management updates to program team, stakeholders and executive leadership.

2. Project Management

Here's how change management analysts use project management:

Developed communications for sales and project management staff to promote sponsorship, risk mitigation and business benefits.
Provide Change Management consulting, Project Management resources and Technical assistance to Business Partners and Customers.

3. Metrics

Metrics are quantitative assessment measures that are commonly used to evaluate, compare, measure, and track results, performance, or production. Business metrics are used to evaluate performance, compare results, monitor and assess the success or failure of various business processes, and track relevant data to improve business outcomes.

Here's how change management analysts use metrics:

Maintained effective communication with senior management and internal business clients by developing and publishing 20 IT metrics and dashboards.
Established mid-tier Performance Management process, which provided system trending metrics, including capacity and forecasting.

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how change management analysts use hr:

Documented the combination of the HR departments of nine subsidiary companies into one.
Developed core HR tools (handbook, policies and programs).

5. Management Activities

Management Activities are generally encompassed in four or five categories: planning, organizing, sometimes staffing, leading, and controlling. With these fundamentals, managers are responsible for overseeing employees' actions, deciding on how a problem should be solved, ensuring employees are completing tasks efficiently, and correcting any task performed erroneously.

Here's how change management analysts use management activities:

Develop presentation materials in support of key messages, while supporting and tracking stakeholder management activities.
Coordinated and drove efficient and effective Change Management activities that supported Engineering Change Orders.

6. ITIL

Here's how change management analysts use itil:

Facilitated root cause analysis focus meetings within ITIL Problem Management.
Process an average of 130 IT changes per week following ITIL recommendations to include Standard, Normal and Emergency Changes.

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7. Change Management Process

Change management process guides organizational development. It starts at the earliest stage of planning all the way until resolution is met.

Here's how change management analysts use change management process:

Created and administered customer satisfaction surveys to IT with the objective of improving efficiency and effectiveness of the Change Management process.
Led independent evaluations of commercial telecommunications companies' change management processes to determine their adequacy for enabling effective external business relationships.

8. SharePoint

Here's how change management analysts use sharepoint:

Manage content for project/department related SharePoint sites.
Created and managed stakeholder SharePoint pages.

9. Process Improvement

Here's how change management analysts use process improvement:

Led process improvement initiatives by conducting satisfaction surveys and facilitated focus group sessions to help identify process gaps.
Result: Overall process improvement resulted in streamlined work-flows and processes which also positively impacted employee satisfaction.

10. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how change management analysts use business process:

Analyzed business processes and systems, identified inefficiencies and/or required controls, documented procedures, tracked key performance indicators.
Worked with key stakeholders and management to update business processes and create long-term communication and training plans for sustainability.

11. Management Plans

Management plans are outlined objectives to complete for a specific project. This may include everything from assigning responsibilities to employees to timelines for individual objectives. Depending on the size of the project, management plans may include milestone objectives, which are smaller goals to reach within the project as a whole and may also have separate timelines.

Here's how change management analysts use management plans:

Partnered with business sponsors by facilitating daily scrum meetings to engage stakeholders and execute change management plans in an Agile environment.
Developed implementation strategies and change management plans to transition clients with minimal risk and business interruption.

12. Cab

Here's how change management analysts use cab:

Reviewed and approved/disapproved proposed applications change requests (CR) during weekly Change Advisory Board Meeting (CAB).
Distributed daily work load to the change team and sent reports for weekly Corporate Advisory Board (CAB).

13. OCM

Organizational Change Management (OCM) is the framework used for managing the effect of new business processes, changes in organizational or cultural structure. OCM addresses the people-side of change management.

Here's how change management analysts use ocm:

Leveraged OCM methodology to successfully engage the employee population involved in the enterprise wide implementation.
Identified OCM needs and created a customized OCM plan for each project.

14. Training Materials

Here's how change management analysts use training materials:

Provided training materials to help educate recruiters on global recruiting organization, enabling each recruiter to recruit for Accenture business units.
Created training materials and participated as a trainer for PeopleSoft Retiree Benefits application.

15. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how change management analysts use database:

Moderated progress of remote team by frequently monitoring database and call ticketing system.
Created and maintained ITSM Change-Problem management database for tracking statistical information.

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What skills help Change Management Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on change management analyst resumes?

Brooke Buffington

Senior Associate Director of Corporate and Employer Relations, Martha and Spencer Love School of Business, Elon University

Skills that standout are often position specific, but there are always skills that a wide-variety of employers seek. These skills align with the competencies developed by the National Association of Colleges and Employers (NACE), which include skills in critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work-ethic, career management, and global/intercultural fluency.

What soft skills should all change management analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for change management analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What change management analyst skills would you recommend for someone trying to advance their career?

A.J. Arreguin

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young change management analysts need?

Xingye Qiao Ph.D.

Associate Professor, Binghamton University

Computing skills are becoming increasingly important, as statistics embraces the data science revolution. Students need to be able to program (using R or Python or some other language), take the data from the web, reshape it, manipulate it to allow easier downstream analysis, and be able to communicate the finding professionally.

All these are, of course, on top of statistical thinking. Competitive student candidates should not only be an order-taker. They should ask hard questions and think about the data problem in the context of the environment that generates the said data. This is related to knowledge of the domains, human contexts, and all kinds of ethical considerations.

Do you want to know more?

List of change management analyst skills to add to your resume

The most important skills for a change management analyst resume and required skills for a change management analyst to have include:

Organizational Change Management
Project Management
Metrics
HR
Management Activities
ITIL
Change Management Process
SharePoint
Process Improvement
Business Process
Management Plans
Cab
OCM
Training Materials
Database
Visio
Manage Change

Configuration Management
Service Management
SDLC
Post Implementation
Management System
Remedy
ITSM
Impact Analysis
ERP
SQL
Client Facing
User Acceptance
Change Implementation
Production Environment
Communication Plan
Infrastructure Changes
SME

Incident Management
Java
PMO
Mainframe
QA
UAT
SOX
Advisory Boards
Management Policies
KPI
Test Scripts
SLA
Process Documentation
Windows
CMDB

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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