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Change management consultant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

David Martin Ph.D.,

Neil Boyd Ph.D.

Below we've compiled a list of the most critical change management consultant skills. We ranked the top skills for change management consultants based on the percentage of resumes they appeared on. For example, 13.7% of change management consultant resumes contained organizational change management as a skill. Continue reading to find out what skills a change management consultant needs to be successful in the workplace.

15 change management consultant skills for your resume and career

1. Organizational Change Management

Here's how change management consultants use organizational change management:

Contract: Completed initial organizational change management processes supporting an enterprise-wide technology-enabled business transformation (client: Fannie Mae).
Design and implement clients' organizational change management programs, measuring performance based on employee engagement and productivity.

2. Client Facing

Here's how change management consultants use client facing:

Designed and developed client facing applications and collaborated with key stakeholders to identify and organize data sources.
Managed Program in a matrix environment with client facing responsibilities.

3. Organizational Design

Here's how change management consultants use organizational design:

Developed and implemented a Change Management plan for integrating five business groups to align process, technology and organizational design.
Developed As-Is and To-Be organizational designs for each NY county in coordination with recommended process improvements.

4. Organizational Development

Here's how change management consultants use organizational development:

Facilitated organizational development activities including the redesign of the organizational structure, operating model and role design.
Consult private and public entities in organizational development, change management, and industrial-organizational psychology areas.

5. Communication Plan

Here's how change management consultants use communication plan:

Developed overall gas operations training communication plan, messaging and content while aligning with corporate communications and line of business partners.
Created and maintained Change Management Plan; developed and published Communication Plans seeking concurrence from regional leads adopting local best practices.

6. Stakeholder Engagement

Here's how change management consultants use stakeholder engagement:

Developed and implemented stakeholder assessment to determine employees' perceptions of IdeaShare, and a subsequent revitalization strategy to re-engage employees.
Conducted stakeholder assessments and used results to develop change management and training strategies to drive stakeholder engagement, support and alignment.

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7. User Adoption

User adoption is the process new users go through before committing to long-term use of a product or service. It is the process of learning and deciding if they will commit to using a new product and leave behind what they used to use.

Here's how change management consultants use user adoption:

Developed communications program to facilitate communications delivery and end user adoption for multiple initiatives rolling out simultaneously.
Managed resources to continuously execute and publish user adoption measurements

8. OCM

Organizational Change Management (OCM) is the framework used for managing the effect of new business processes, changes in organizational or cultural structure. OCM addresses the people-side of change management.

Here's how change management consultants use ocm:

Developed and communicate mitigation strategies for OCM plan and Readiness checklist activities.
Designed, developed and delivered successful OCM and Training program

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how change management consultants use hr:

Facilitated the process improvement/future state planning for a HR Career Planning application.
Assisted in strategy development and implementation of a successful HR Outsourcing endeavor.

10. Project Management

Here's how change management consultants use project management:

Developed and implemented behaviorally-anchored, competency-based interview and selection guides for project management, change management and call center employees.
Led project management tasks, designed Information Technology computer-based training programs, and created navigational help tools for learners.

11. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how change management consultants use customer service:

Implemented a continuous improvement process for the Customer Service Department, monitoring customer service rep workload and utilization of employees.
Impact: Customer Service improvements were implemented meeting conditions of Consent Decree; organization structure and competency model implemented.

12. Training Plan

Here's how change management consultants use training plan:

Create and execute stakeholders identification/management, communications plans, training plans, sponsorship plans, and coaching plans.
Developed a set of actionable and targeted change management plans - including communication and training plan.

13. SDLC

Here's how change management consultants use sdlc:

Designed and implemented an SDLC change management strategy for the PeopleSoft Group.
Managed the SDLC risk assessment matrix that included mitigation strategies and contingency plans for corporate communication.

14. Training Programs

Here's how change management consultants use training programs:

Provided strategic and creative guidance for multiple training programs to support large-scale organizational changes.
Identified and initiated training programs for continuous improvement.

15. Enterprise Resource Planning

Here's how change management consultants use enterprise resource planning:

Directed stakeholder change management engagements for 18,000 user Oracle 11i Enterprise Resource Planning (ERP) implementation.
Worked as a Change Management Consultant working with specialized Enterprise Resource Planning (ERP) service rollouts.

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What skills help Change Management Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on change management consultant resumes?

David Martin Ph.D.

Associate Professor, Auburn University

Skill sets are very different, depending on what part of the industry you are working towards. One of the overall themes that we continue to see is continuing education and certifications becoming more critical in the industry. Many people in the Hospitality industry have used their furloughed time to engage in certificate completion, which will make them much more competitive, once the hiring picks back up. I have also seen networking become even more critical during the pandemic, which is such an important skill. The ability to develop and maintain a network of professionals has allowed employees that were either furloughed or laid off access to job postings and opportunities that others are missing out on.

What soft skills should all change management consultants possess?

Neil Boyd Ph.D.

David J. & Deborah West Professor of Management; Chair, Management and Organizations Department, Bucknell University

Humility, empathy, integrity, emotional intelligence, a concern for others, a desire to create community at work, a concern for social and environmental justice.

What hard/technical skills are most important for change management consultants?

Candace Esken Ph.D.

Assistant Professor of Management & Leadership, Bradley University

The most important hard skills for management analysts are problem-solving, data analysis, and presentation skills. The central focus of their work revolves around solving problems for clients by analyzing large chunks of data and drawing meaningful conclusions. Analysts also spend a great deal of time creating sophisticated presentations to enhance communication with clients. Management Analysts should be especially skilled with excel and PowerPoint.

What change management consultant skills would you recommend for someone trying to advance their career?

Ron Aubé Ph.D.

Adjunct Professor of Management, University of Georgia, Terry College of Business

Across all spheres of the working population, people have been forced to undertake a crash course in technology, from audio-visual meetings to other online collaborative media. These skills are crucial and the engine of change in our "new normal" world. Among the companies being forced to try telecommuting, it is a safe bet that many will decide to adopt this more economical and efficient work arrangement and allow people to work from home.

Connecting with people remotely and bringing energy to communications requires excellent written communication and creativity in interacting via modern technology. A recent Gartner poll showed that 48 percent of employees will likely work remotely at least part of the time after COVID-19 versus 30 percent before the pandemic. Collaborating digitally in a remote and distributed context will require adjusting the employee experience with new strategies, goal-setting and employee evaluations. Developing excellent communication skills is crucial. Learn how to write clearly, concisely, and quickly. Avoid long sentences, get to the point. People have a short span of attention. Captivate your audience in the beginning of your communication.

Model after other successful writers and practice, practice, practice! The only way to get better at writing is to write. The "new normal" will be kind to those who can communicate effectively and persuasively. The workforce is composed of five different generations and it's crucial for the new generation to learn how to collaboration with older cohorts. As such, without the need to show reverence for older workers, show respect and willingness to learn. Conversely offer help. Reverse mentoring is very popular in many organizations. Knowledge transfer is beneficial for all.

What type of skills will young change management consultants need?

Dr. Faisal Rahman Ph.D.

Founding Dean & Professor, Saint Xavier University

Graduates need to be extremely comfortable and competent in using technology in every aspect of their job. Also, they should have course work in data analytics. COVID-19 is reshaping every sector of the economy. Graduates need to understand the changing needs of the customers and employers and how to communicate with them.

What technical skills for a change management consultant stand out to employers?

Melody Buckner Ph.D.

Associate Vice Provost | Digital Learning and Online Initiatives, Assistant Professor of Practice, University of Arizona

The ability to communicate via technology will be essential in the workplace. Employees will be required to navigate virtual environments, networks, privacy and security issues. Digital literacy should become digital fluency. We need to go beyond be familiar with digital skills and become comfortable or entrenched in these skills. Example: don't just drive the car but know how the car is made and be able to fix it.

Do you want to know more?

List of change management consultant skills to add to your resume

The most important skills for a change management consultant resume and required skills for a change management consultant to have include:

Organizational Change Management
Client Facing
Organizational Design
Organizational Development
Communication Plan
Stakeholder Engagement
User Adoption
OCM
HR
Project Management
Customer Service
Training Plan
SDLC
Training Programs
Enterprise Resource Planning
Training Development

Technology Implementation
Oracle Peoplesoft
Change Management Strategy
Manage Change
Employee Engagement
Impact Analysis
Business Process
ERP
Management Activities
Prosci
Management Initiatives
Organizational Readiness
Stakeholder Analysis
CRM
Process Improvement
People Side

Management Plans
Readiness Assessments
SharePoint
Management Process
Training Materials
Subject Matter Experts
Strategic Communications
ROI
Business Readiness
Leadership Development
Led Training
Management System
Management Support
Organizational Structure
Adkar

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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