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Top Change Management Consultant Skills

Below we've compiled a list of the most important skills for a Change Management Consultant. We ranked the top skills based on the percentage of Change Management Consultant resumes they appeared on. For example, 14.4% of Change Management Consultant resumes contained Organizational Development as a skill. Let's find out what skills a Change Management Consultant actually needs in order to be successful in the workplace.

The six most common skills found on Change Management Consultant resumes in 2020. Read below to see the full list.

1. Organizational Development

high Demand
Here's how Organizational Development is used in Change Management Consultant jobs:
  • Facilitated organizational development activities including the redesign of the organizational structure, operating model and role design.
  • Worked with senior management to find solutions to organizational development problems.
  • Facilitated organizational development and change.
  • Presented to the Joint Forces Command on the topic of organizational development and change management guidelines and initiatives.
  • Managed the U.S. Army Enterprise Solutions Competency Center (ESCC) Organizational Development and Change Management engagement.
  • Increased organization's capacity to achieve strategic priorities during and beyond mandated restructuring Organizational Development Lead, CA, Fall 2013

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2. Training Programs

high Demand
Here's how Training Programs is used in Change Management Consultant jobs:
  • Provided strategic and creative guidance for multiple training programs to support large-scale organizational changes.
  • Identified and initiated training programs for continuous improvement.
  • Developed sustainability plan, training programs.
  • Applied a structured change management approach and methodology to implement gas operations training programs that impact people, process and technology.
  • Performed CSV periodic reviews, CSV audits, SOP revisions and e-Compliance related internal training programs/events.
  • Designed and delivered training programs in twenty-seven countries during a merger of two competing businesses.
  • Designed instructional documents and training programs for front line staff, leadership, and executives.
  • Designed, developed, and supported delivery of training programs, and performance-based training.
  • Designed training programs to support career progression and succession planning.
  • Designed and wrote training programs and user manuals.

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3. Future State

high Demand
Here's how Future State is used in Change Management Consultant jobs:
  • Created capability and process descriptions, Future State Blueprint, and Balanced Scorecard.
  • Mapped current and future state enterprise-level Human Resources processes and developed role-based communication and training to support the development effort.
  • Applied best practices to current state processes and aligned or developed new processes according to the desired future state.
  • Facilitated sessions with Senior IT leaders (directors & above) to design future state processes.
  • Analyzed the current process and provided a gap analysis of current state versus future state.
  • Contributed to and validated the future state design for Credit & Collections.

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4. User Adoption

high Demand
Here's how User Adoption is used in Change Management Consultant jobs:
  • Developed communications program to facilitate communications delivery and end user adoption for multiple initiatives rolling out simultaneously.
  • Managed resources to continuously execute and publish user adoption measurements
  • Developed User Adoption surveys to measure system adoption across the user community.

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5. Communication Plan

high Demand
Here's how Communication Plan is used in Change Management Consultant jobs:
  • Created and maintained Change Management Plan; developed and published Communication Plans seeking concurrence from regional leads adopting local best practices.
  • Developed and evaluated the communication and change impact needs for the project initiatives and developed and implemented end-to-end communication plans.
  • Developed communication plans to align messages to audiences, determined ideal sequencing of communications and leveraged appropriate communication vehicles.
  • Managed multiple communication plans and contributed to multiple projects including Risk and Compliance, Diversity and Retirement.
  • Designed and administered Change Management and Training Support Project Schedule, and associated Training and Communication plans.
  • Developed and implemented multifaceted employee communication plans, delivering messaging to international audiences in multiple languages.
  • Developed and executed robust communication plans for strategic, tactical and regulatory projects.
  • Provided strategic employee communication planning and implementation to various large and mid-size clients.
  • Implemented and executed training and communication plans for large organizations.
  • Developed and executed complex communication plans.
  • Created and executed communication plans.
  • Included:* Developed project plans and communication plans for Department of Homeland Security (DHS) emergency preparedness and response.
  • Conducted and enforced an ongoing Communication Plan for the Content Management System users as well as the Project Team.
  • Developed training approach, audience analysis, and communication plan to support the release of a global Finance tool.
  • Developed communication plans for Center for Disease Control (CDC) (vaccine preventable disease eradication and planning).
  • Assisted client's in communication plan, providing guidance in audience definition and communication vehicles.
  • Created change management and communication plans to drive culture change across Allstate enterprise.
  • Generated Communication Plan, Sponsorship and leadership strategy and End Users Learning Program.
  • Implemented training and development initiatives associated with change management, business process reengineering, communication planning, and leadership development.
  • Developed Communication Plan and website articles on Oracle implementation rollout for largest American funeral home / cemetery operator.

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6. Key Stakeholders

high Demand
Here's how Key Stakeholders is used in Change Management Consultant jobs:
  • Developed and validated strategic key messages with leadership team and key stakeholders.
  • Interviewed key stakeholders to validate expectations and gain understanding of current situation.
  • Designed events to ensure inclusion and regular communication of key stakeholders.
  • Created implementation plan for change management program and advised key stakeholders in Norway, Brazil, UK, and Asia Pacific.
  • Fostered and maintained positive working relationships with project team members, leaders, employees and key stakeholders, and other consultants.
  • Worked with key stakeholders, acted as a liaison with development and executed changes into production.
  • Managed key stakeholders in US and UK to ensure broad-based understanding and support for new processes.
  • Defined The communications strategy framework and communications plan - Identification and analysis of key stakeholders from each country.
  • Designed and rolled out global processes, working with key stakeholders to understand business needs, benefits, and technical requirements.

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7. OCM

high Demand
Here's how OCM is used in Change Management Consultant jobs:
  • Developed and communicate mitigation strategies for OCM plan and Readiness checklist activities.
  • Designed, developed and delivered successful OCM and Training program
  • Provided overall project management via Change Agent network to deliver a quality OCM solution that meets the client's business requirements.
  • Created the OCM strategy Assessment for automating the process using portable devices for data input by 240 field service operators.
  • Provided OCM consulting and support for IT transformation project for a financial firm outsourcing its back office procedures to vendors.
  • Directed OCM activities for global business process redesign program impacting 2000+ employees across the US, Europe and Central America.
  • Generated Job roles segregation for SOX compliance purposes, discussed roles and authorization with security team and OCM team.
  • Provided effective insight and implementation of OCM across 34 colleges, ensuring that personnel were properly trained on PeopleSoft
  • Provided OCM services including Stakeholder Analysis, Change Impact Analysis and Communication and Training Needs.
  • Managed OCM aspect for standing up a Center of Excellence for the Nuclear Generation Division.
  • Led OCM efforts for an Oracle EBS implementation for over 2000 employees.
  • Developed OCM framework and strategy to support a National Call Center.
  • Coached and recommended client's OCM lead in missing deliverable.
  • Developed and implement Readiness Assessment and OCM resistance plan.
  • Generated detailed OCM plan to complement client's solution.
  • Managed OCM analysis and planning for multiple projects.
  • Developed monthly OCM talking points.
  • Recruited and developed Change Network to support communications and other OCM activities Performed initial change readiness assessment
  • Facilitated IPT (Integrated Project Teams) meetings, identified, elevation, and assessed OCM risk to the project.
  • Tasked to re-align entire OCM effort and ensure renewed progress against expected deliverables.

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8. Project Management

high Demand
Here's how Project Management is used in Change Management Consultant jobs:
  • Developed and implemented behaviorally-anchored, competency-based interview and selection guides for project management, change management and call center employees.
  • Led project management tasks, designed Information Technology computer-based training programs, and created navigational help tools for learners.
  • Supported auditing and risk assessment, project organization and planning support to ensure continuous improvement in project management.
  • Testified as to project management and documentation best practices while giving a critical evaluation of project documentation.
  • Participated in additional process analysis, project management and recruiting efforts for critical positions.
  • Trained best practice project management and provided executive coaching.
  • Implemented Project Management Offices to successfully complete corporate initiatives.
  • Provided project management services to companies in telecommunications industry.
  • Provided project management and oversight.
  • Worked in a project management environment and learned project management skills needed to drive progress in a complex IT matrix.
  • Collaborated with IT Project Management Team and internal business leads and stakeholders on all project phases.
  • Utilized project management skills to maintain schedule, resources allocation, and scope of the work.
  • Utilized project management techniques and strategies to keep clients informed of progress.
  • Applied agile project management in the completion of daily project tasks.
  • Directed change management, project management, and training efforts.
  • Assisted in project management and administrative duties, i.e.
  • Provided Project Management and Organizational Change Management for a multi-phased, global implementation.
  • Prepared project-specific deliverables required by the Project Management Office.
  • Mentored client leads in effective project management techniques.

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9. Training Development

high Demand
Here's how Training Development is used in Change Management Consultant jobs:
  • Collaborated across all functional and business teams, to care for their training development requests and business needs.
  • Led training development and rollout for a PeopleSoft Finance 9.0 implementation at a $4.3 billion multinational company.

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10. Sdlc

high Demand
Here's how Sdlc is used in Change Management Consultant jobs:
  • Designed and implemented an SDLC change management strategy for the PeopleSoft Group.
  • Managed the SDLC risk assessment matrix that included mitigation strategies and contingency plans for corporate communication.
  • Managed the remediation process using SDLC methodology.
  • Managed the SDLC of a customized Change Management ticketing and tracking system on a NetApp platform under the customers Remedy Solution.
  • Managed a global team to collect requirements, design, develop and test the automation of HP's SDLC.
  • Ensured each SMART product met all Software Development Life Cycle (SDLC) criteria for Milestone and Control Gate reviews.

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Jobs With Trending Skills

11. HR

high Demand
Here's how HR is used in Change Management Consultant jobs:
  • Worked in partnership with all Business Technology project teams to support high system availability through facilitation of transition management during project.
  • Facilitated Myers-Briggs Type Indicator, focus groups and team interventions to provide environment conducive to cultural breakthrough and performance improvement.
  • Consulted with the development manager and team to prioritize enhancements and streamline the business processes through improved technology solutions.
  • Gathered, evaluated and analyzed present management control system data through extensive individual, group and organizational diagnostics.
  • Increased Sponsorship involvement through the development of an engagement strategy and supporting communications highlighting the impacts to end-users.
  • Audited personnel performance and application usage and managed and maintained documentation for systems changes throughout the project process.
  • Implemented corporate-wide changes through multiple communication channels, models, and applications used to raise customer satisfaction.
  • Facilitated readiness and change management meetings communicating and coaching team and impacted business areas through the change.
  • Identified and engaged stakeholders, enabling buy-in and high profile promotion of initiative throughout Japan organization.
  • Guided large utility company through transition processes and knowledge management during division split and outsourcing.
  • Created new change initiatives based that formed new partnerships with other organizations through web-based technology.
  • Collaborated with student team and Non-Profit Organization to help progress through an organizational change.
  • Developed sponsorship plan and prepared Executive Quality Council to lead their organizations through change.
  • Led major change management initiatives impacting multiple systems and organizations throughout geographically dispersed campuses.
  • Produced major promotional expositions through communications, booth design and presentations creation to logistics.
  • Synchronized critical software and hardware upgrades while preventing network system interruptions to end users.
  • Supported social messaging through enterprise SharePoint platform for awareness and team engagement practices.
  • Shepherded through the executive approval process and ensured training was developed and delivered.
  • Assessed and engaged stakeholders while building change capabilities throughout each functional organization.
  • Facilitated the process improvement/future state planning for a HR Career Planning application.

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12. Large Scale

high Demand
Here's how Large Scale is used in Change Management Consultant jobs:
  • Provided change management expertise and best practices on several large scale, cross-functional initiatives.
  • Processed requests related to large scale projects, routine changes, and adhoc, expedited & emergency changes.

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13. ERP

high Demand
Here's how ERP is used in Change Management Consultant jobs:
  • Delivered change management communication program, including tools, templates, intranet and messages for an enterprise-wide data process change project
  • Developed Enterprise-wide Disaster Recovery Business Continuity Plan to enable continuity of critical business functions for various categories of disaster.
  • Prepared reports created in PowerPoint presentations and consolidated material to provide awareness of project status during leadership meetings.
  • Collaborated with technology, product management, and operations to analyze, interpret and document business needs.
  • Defined and managed the organizational change strategy for 5,000+ employees impacted by an enterprise-wide PeopleSoft implementation.
  • Designed Leadership Action plans for C-level executives to produce visible executive sponsorship for ERP implementations globally.
  • Developed and led a cross-functional stakeholder/champion network which sponsored Security Awareness efforts across the Enterprise.
  • Developed communication, implementation, deployment and training strategy for back office automated enterprise solution.
  • Led an enterprise-wide change management and process re-engineering effort for an SAP Human Capital implementation.
  • Coordinated communication strategies aligned with enterprise customer change evolution for all lines of business.
  • Devised communication strategies, plans and tactics for enterprise implementations with international range.
  • Established and drove strategy for enterprise reputation economy and social currency.
  • Developed organizational change management framework tailored for the Enterprise Security Awareness
  • Developed content for Enterprise Segment Marketing Group quarterly go-to-market plan.
  • Designed Operation/Maintenance Modules for System Applications and Products ERP.
  • Designed database architecture and capacity planning for ERP databases.
  • Developed change management solutions that supported clients ERP Implementations.
  • Created PowerPoint presentations for classroom training.
  • Spearheaded the design and successful integration of the Change Control Board (CCB) into the Enterprise Change Management process.
  • Developed customized instructor led and online user training on 12 ERP modules and documented 120 business processes using InfoPak.

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14. Customer Service

high Demand
Here's how Customer Service is used in Change Management Consultant jobs:
  • Implemented a continuous improvement process for the Customer Service Department, monitoring customer service rep workload and utilization of employees.
  • Provided exceptional customer service focus, including attention to producing quality results.
  • Facilitated the development of command wide executable programs that reduced cost, removed duplicative services and improved customer service.
  • Developed training curricula and support documentation for newly hired telecom customer service representatives reducing onboarding time by 25%.
  • Developed and implemented a plan to improve organizational and customer service operations for a large Real Estate and Property Management Company.
  • Developed and implemented assessments for retail management, sales professionals and customer service associates, as well as technically-specialized corporate professionals.

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15. Change Management Strategy

average Demand
Here's how Change Management Strategy is used in Change Management Consultant jobs:
  • Led change management strategy and execution with clients on ERP implementation, organization design, and process improvement initiatives.
  • Developed a comprehensive and integrated change management strategy to support the implementation and adoption of a global transformation initiative.
  • Created organizational change management strategy and plan, communications strategy and plan, and stakeholder management plan.
  • Created Change Management Strategy plan in continuous collaboration with leadership, sponsors and future application users.
  • Collaborated with leadership and sponsors in approving branding design, communications and change management strategy.
  • Defined Change Management Strategy, implemented initial Risk, Stakeholder and Organization Impact Assessments.
  • Developed Communication and Change Management Strategy for Business Process including organizational change.
  • Advised executive management on change management strategy, and progress.
  • Established and executed the enterprise change management strategy to support the evolution and growth of the business.
  • Coordinated the change management strategy for adoption programs between the US and Japan Offices.
  • Designed and implemented a corporate, end-to-end, change management strategy for NRG Energy.
  • Managed research, writing and editing of multi-year organizational change management strategy.

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16. Business Requirements

average Demand
Here's how Business Requirements is used in Change Management Consultant jobs:
  • Converted the business requirements into functional specifications and design documentation to assist developers to accurately deliver the required functionality.
  • Led development of Business Requirements Specifications and User Acceptance Testing schemes for scorecards and performance monitoring tools.
  • Designed and managed project branding activities and events, led business requirements gathering workshops
  • Conducted business requirements gathering, data analysis, and Use-Case development.
  • Defined business requirements to narrow potential supplier within six weeks.
  • Developed business requirements documents related to change portfolio.
  • Delivered functional specifications based on business requirements.
  • Articulated the business requirements and process gaps very clearly and in structured way and take ownership to move them to closure.
  • Developed an impact analysis based on business requirements and conducted workshops to validate the impacts with the business team.
  • Verified all critical data such as business requirements and test plans before submission to outsourced technical vendor.
  • Worked along with Project Manager and IT Specialists in collecting business requirements from the business people and creating/updating System Requirement document.
  • Authored Business Requirements Documents (BRDs) and Functional Specifications.

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17. Management Activities

average Demand
Here's how Management Activities is used in Change Management Consultant jobs:
  • Applied integrated and structured change management methodology and lead change management activities effectively.
  • Coordinated efforts with other specialists and integrated change management activities into project plan.
  • Analyzed and identified Training Management activities needed going forward.
  • Initiated, planned and analyzed all program/project management activities.
  • Applied a structured methodology and led change management activities.
  • Led the change management activities to drive the adoption and acceptance of ADP large-scale technical implementations for two national accounts.
  • Worked closely with project team to tie change management activities to project implementation steps as well as presentations and communications.
  • Facilitated day-to-day change management activities while providing the appropriate levels of support and coaching for Accenture and/or client team members.
  • Created 10+ Change Management Fact Sheets to explain GT's approach for conducting key change management activities.
  • Worked with project teams to incorporate change management activities into the overall project plan.
  • Supported project teams in integrating change management activities into their project plans.

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18. Management Initiatives

average Demand
Here's how Management Initiatives is used in Change Management Consultant jobs:
  • Created new organization structures to align with change management initiatives, re-organization and strategic planning initiatives of client companies.
  • Coordinated Change Management initiatives with Quality Assurance, Engineering and Operations teams and other support organizations.
  • Collaborated with stakeholders at all levels organizational levels to design and deploy change management initiatives.
  • Facilitated Change Management initiatives, Strategy sessions and Business Re-engineering for client companies.
  • Led Training and Change Management initiatives at WebMD for the rollout of Siebel 7 Sales.

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19. Management Methodology

average Demand
Here's how Management Methodology is used in Change Management Consultant jobs:
  • Re-engineered effective change management processes across enterprise using the Agile Project Management methodology.
  • Assisted in the development/deployment of DAIC Waterfall and Agile project management methodology.
  • Developed organizational change management methodology for all outsourcing projects of an company with sales of $8B and 45,000 employees.

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20. Organizational Readiness

average Demand
Here's how Organizational Readiness is used in Change Management Consultant jobs:
  • Assessed organizational readiness for change, employing a proprietary algorithm/ methodology, identifying and evaluating potential risk to project success.
  • Prepared over 1,600 employees for a successful go-live by building out communications tactics in response to organizational readiness survey data.
  • Partnered with client key stakeholders to drive targeted organizational readiness across the firm.
  • Assessed change and organizational readiness as a function of strategy design.
  • Evaluated change, training, and organizational readiness.
  • Developed and implemented organizational readiness, impact and adoption assessments to provide quantifiablechange performance metrics.

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21. People Side

average Demand
Here's how People Side is used in Change Management Consultant jobs:
  • Applied a structured approach for managing the people side of ITIL program implementation(s).

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22. Business Leaders

average Demand
Here's how Business Leaders is used in Change Management Consultant jobs:
  • Established and maintained relationships with key business leaders in order to stay on top of key communication needs.
  • Monitored online media outlets to procure and summarize company related stories and articles for business leaders.
  • Supported the execution of plans by employees-facing managers and business leaders.
  • Created change impact summery materials for business leaders.
  • Partnered with business leaders to address developmental gaps, placement needs, and rotational opportunities for program participants.
  • Supported achievement of business objectives by partnering with business leaders to conduct performance analysis and solution delivery.

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23. Readiness Assessments

average Demand
Here's how Readiness Assessments is used in Change Management Consultant jobs:
  • Conducted change readiness assessments, stakeholder analyzes, training needs assessment and change impact analyzes.
  • Produced change readiness assessments, informational webinars, frequently asked questions, project website updates and training strategy overviews.
  • Conducted readiness assessments, evaluated results and presented findings and solutions in a logical and easy-to-understand manner.

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24. Stakeholder Analysis

average Demand
Here's how Stakeholder Analysis is used in Change Management Consultant jobs:
  • Conducted business impact and stakeholder analysis to determine business, process and technology impacts for user groups across the organizations.
  • Developed comprehensive stakeholder analysis and change management plans for 5 sub-projects to address overall change affecting thousands of employees.
  • Conducted organizational change readiness assessment, organizational impact analysis, complex stakeholder analysis, and communications audit.
  • Developed a change management strategy that included conducting Stakeholder Analysis, Change Readiness Assessments and ABC Analysis.
  • Developed and executed against large scale stakeholder analysis based on project requirements and process analysis.
  • Conducted stakeholder analysis with key team members and target audience representatives.
  • Performed stakeholder analysis and created communications strategies for Fortune 500 companies.
  • Conducted stakeholder analysis to determine impacted audiences and high-risk groups.
  • Prepared stakeholder analysis, communications plan, training and transition.
  • Conducted stakeholder analysis to determine affected stakeholders and training needs.
  • Conducted employee interviews and surveys to understand Voice of the Customer; developed stakeholder analysis, impact assessments and measurement tools.
  • Created the communications plan, performed a stakeholder analysis and created and managed the training team project plan.
  • Conducted a stakeholder analysis to identify the people impacted by the implementation of BCM at Adobe.
  • Created detailed Stakeholder Analysis identifying major impacts on each stakeholder group Developed training strategy for all end users and stakeholders.
  • Developed key stakeholder analysis, strategic communication plans/objectives, strategies, and timelines.
  • Instituted stakeholder analysis, sponsor coaching, end user training roll-out and preparation for cutover to new system.

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25. Process Improvement

average Demand
Here's how Process Improvement is used in Change Management Consultant jobs:
  • Developed and facilitated leadership and process improvement learning and communication strategies to manage change for corporate law and manufacturing organizations.
  • Partnered with front line and mid-level managers at CA-based private utility company to implement business and management process improvements.
  • Developed a Change Management metrics analysis plan which documented new process improvements and user understanding of new technologies.
  • Implemented business process improvements for how cases were managed, escalated and systems accessed or monitored.
  • Developed As-Is and To-Be organizational designs for each NY county in coordination with recommended process improvements.
  • Designed and facilitated workshops and meetings in support of process improvement and change initiatives.
  • Implemented process improvements, balance scorecards to measure process performance, and process control plans to ensure control and sustain savings.
  • Developed and led training modules and mentored 3 process improvement projects to completion and certifying Six Sigma Black Belts.
  • Produced strategic plans and innovative solutions that brought about change and process improvements in pharmaceutical R&D.
  • Managed development of best practices, process improvements and provided global training frameworks for Fortune 500 companies.
  • Led process improvement assessment initiative utilizing change management toolsets.
  • Hosted live webinar broadcast to clients on process improvement.

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26. CRM

average Demand
Here's how CRM is used in Change Management Consultant jobs:
  • Consulted with clients to design, build and deploy HCM & CRM projects to meet business needs.
  • Facilitated CRM training to sales team members across the country.
  • Demonstrated ADDIE model and oversaw development of CRM course: TTT, job aids, videos, and comms.
  • Coordinated Change Management initiatives at Itron for the rollout of Siebel 7 Sales, Marketing, Call Center and eCRM.
  • Leveraged association and project management background to lead a national trade association in turning their AMS/CRM program into a successful engagement.
  • Created a CRM Blueprint that identified and prioritized a set of initiatives to improve operational performance and customer satisfaction/loyalty.

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27. Management Plans

average Demand
Here's how Management Plans is used in Change Management Consultant jobs:
  • Created and implemented change management plans that minimized employee resistance and maximized employee engagement.
  • Developed a set of actionable and targeted change management plans - including communication and training plan.
  • Gained buy-in and coached executives to develop and set actionable and targeted change management plans.
  • Developed change management plans to support US Army (information technology and communication support).
  • Developed, implemented, and measured the success of communication and change management plans.
  • Completed and worked with change management plans for each of these 5 sub-projects.
  • Created overall change management plans.

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28. Accenture

average Demand
Here's how Accenture is used in Change Management Consultant jobs:
  • Developed presentations for and presented the material to Accenture Retail and Business Services Change Management Communities of Practice.
  • Served as a global service level expert for Accenture Procurement Solutions providing input and training on projects supporting Americas and EMEA.
  • Worked as a subcontractor with Accenture as a County Readiness Liaison for the NC FAST Project.
  • Provided expertise to Fortune 500 companies in Accenture's Organizational Design, Development and Training Practice.
  • Developed case studies as new business development tools for Accenture's Worldwide Credentials program.
  • Managed and directed work effort for Accenture training resources
  • Used Accenture's methods, tools, and assets to design solutions for moderately complex organizational change challenges.
  • Researched and benchmarked human capital and knowledge management best practices for internal Accenture use by 50,000 practitioners.

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29. Focus Groups

average Demand
Here's how Focus Groups is used in Change Management Consultant jobs:
  • Created focus groups, pilots, and user experience surveys to gather data and identify improvement areas.
  • Facilitated focus groups building resilience and reducing resistance to the change by 90%.
  • Facilitated employee focus groups to gather input on company change.
  • Conducted focus groups and administered surveys and analyzed data by geographic divisions.
  • Facilitated focus groups in support of institutional strategic planning process.
  • Assessed feedback from employee surveys/focus groups and supported leaders in developing strategies to address identified concerns.

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30. Management Process

low Demand
Here's how Management Process is used in Change Management Consultant jobs:
  • Developed and implemented a demand management process for proactively managing pipeline efforts, BAU activities, resources and capacity.
  • Facilitated design of release management, employee orientation, requirements management, and change management processes.
  • Facilitated Release Management Process design, implementation, and execution for CE.
  • Developed and supported the integrated Change Management process.
  • Defined Release Configuration Management processes.
  • Increased adoption of new Resource Management process by developing and implementing activities to engage, inform and educate employees.
  • Created a Change Management Process for UW Share Point Governance which was an organizational wide initiative.
  • Defined Change Management processes and tools, and created Organizational Change Management website.
  • Developed a Change Management process/lifecycle, introduced Change Request and Change Control including Risk Assessment.

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31. Adkar

low Demand
Here's how Adkar is used in Change Management Consultant jobs:
  • Created governance structure, issue escalating and resolution, and decision making protocols using models such as RACI and ADKAR.
  • Trained in PROSCI (ADKAR Model) Change Management Practitioner A recognized leader in organizational change management methodology and implementation.
  • Engaged the Cleveland Metropolitan School District's (CMSD) Central Office in Prosci's ADKAR Change Management Professional Development sessions.
  • Designed Organizational Change Management program for integration of new global processes and systems using Prosci ADKAR.

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32. Leadership Development

low Demand
Here's how Leadership Development is used in Change Management Consultant jobs:
  • Designed and led global change initiatives resulting in the incorporation of a leadership development framework used continuously 15 years.
  • Segmented talent for development and designed leadership development system for all levels of leadership.
  • Co-designed and implemented the first Leadership Development Institute.
  • Administrated and retired existing leadership development program.
  • Facilitated FBI Leadership Development seminars.
  • Provided executive coaching, team development, leadership development and training for hundreds of managers, from C-Suite to Front Line.
  • Coached 300+ mid to senior level executives on leadership development, strategy building, and succession planning.
  • Served on Leadership Development team, chartered with reengineering the Leadership model.

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33. Training Materials

low Demand
Here's how Training Materials is used in Change Management Consultant jobs:
  • Developed, edited and maintained change agent web portal, SAP training materials and train-the- trainer program for the downstream organization.
  • Created stakeholder outreach products; including newsletters, user guides, training materials and annual reports.
  • Created and automated Change Management training materials as well as IT requests and purchase orders.
  • Designed all end-user training materials and Standards Document to maintain consistency during the design phase.
  • Supervised the training team, prepared materials, and reviewed / approved final training materials.
  • Developed Computer Based Training, User Manuals and other training materials.
  • Created training materials using Adobe Captivate 2 for in-house processes.
  • Developed user procedures and training materials to support systems implementation for a variety of clients.
  • Ensured on-time delivery of deliverables including communications and training materials.
  • Maximized resources and saved time by working side by side with the onsite training team to create department- specific training materials.
  • Developed the Reusable Assets Inventory - a matrix of SAP training materials to aide SMEs in curriculum design and delivery.
  • Developed process flows, procedures manuals, and training materials to implement credit card services computer system.
  • Developed IM/WM training materials using RWD InfoPak Developed FI/CO training materials using RWD InfoPak.
  • Drafted user training materials, leveraging Snagit and RwD uPerform.

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34. Sharepoint

low Demand
Here's how Sharepoint is used in Change Management Consultant jobs:
  • Developed and piloted a SharePoint site for SMT internal use to positively impact cross-team communication and knowledge sharing.
  • Uploaded, updated and maintained the organizational assets and all project artifacts and documentation on SharePoint.
  • Developed a new SharePoint site; and communicated the procurement and supply chain organizational value proposition.
  • Developed and maintained a SharePoint site to improve information sharing among the required departments.
  • Developed and executed two intranet sites using SharePoint.
  • Managed the design of a SharePoint site that served as the central portal for all change management information.
  • Conceived outline, content, and look & feel for WFP Community of Practice SharePoint site.
  • Uploaded all documents to project teams SharePoint site for team members to view and use.
  • Audited teams public SharePoint libraries for redundancies and archive off out dated team documentation.
  • Restructured team public SharePoint libraries to ensure ease of use for external departments.
  • Acted as SME & tester for SharePoint repository implementation.
  • Designed and administered SharePoint space for the consulting team.
  • Managed a team of two communications professionals * Developed and implemented change management plans for TCT, a SharePoint-based application.
  • Utilized SharePoint to collaborate on working drafts of deliverables and communicate the status of the change management project.
  • Defined requirements and workflow for a SharePoint repository for tracking daily audits of change release records.
  • Developed training for records management and SharePoint courses in support of a new records management program.
  • Designed and developed the first US Pharma business unit website on SharePoint.
  • Maintained and enhanced existing program MS SharePoint site.
  • Designed workflows for financial reporting using Microsoft SharePoint, leading to decreased time to process reimbursements.
  • Created "change management and project management virtual workbenches using Microsoft Sharepoint which reduced lagtime on company projects.

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35. Business Units

low Demand
Here's how Business Units is used in Change Management Consultant jobs:
  • Analyzed operational requirements for business units using a variety of elicitation techniques to identify improvement opportunities.
  • Provided analysis, recommendations and change management advice to multiple business units.
  • Analyzed existing processes of certain global Business Units as identified in a Project Team Charter and proved a gap analysis.
  • Developed a content specific Survey that was distributed to selected Business Units to confirm and capture current process gaps.
  • Engaged community spaces with presentations across different business units of over 1,300 employees to get buy-in and drive adoption.
  • Identified business units to solution system issues that were preventing loans from closing.
  • Gathered requirements with several different business units including Network Operations and the Customer Care organization in Denver.
  • Partnered with LN global business units to harmonize on business practices and tool customizations prior to implementation.

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36. Current State

low Demand
Here's how Current State is used in Change Management Consultant jobs:
  • Partnered with business leaders to understand the current state and key business transformation goals.
  • Conducted current state/ future state analysis and work closely with software development teams to design new/enhanced system functionality.
  • Facilitated a current state external security gap assessment for several customer data systems within Network Services.
  • Facilitated current state and future solution design sessions with business leadership teams.
  • Captured and documented current state processes for BNSF Railroad Locomotive Utilization.
  • Facilitated stakeholder information gathering sessions to capture the current state processes and activities.

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37. Subject Matter Experts

low Demand
Here's how Subject Matter Experts is used in Change Management Consultant jobs:
  • Collaborated with cross-functional subject matter experts in order to improve the end-to-end conversion process.
  • Led and facilitated process-related meetings and conducted interviews with subject matter experts (SME's).
  • Supported the development of a training strategy and plan using program documentation and Subject Matter Experts.
  • Delivered and wrote classroom training under tight deadlines with limited access to Subject Matter Experts.
  • Interacted with Subject Matter Experts to create training.
  • Coordinated with Subject Matter Experts to ensure team procedural documentation is updated in a timely fashion.

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38. Job Roles

low Demand
Here's how Job Roles is used in Change Management Consultant jobs:
  • Generated Job roles analysis for functions segregation for SOX compliance.

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39. ROI

low Demand
Here's how ROI is used in Change Management Consultant jobs:
  • Developed quantitative and qualitative competitive intelligence, identifying business development opportunities, targeted strategies and ROI metrics.
  • Presented Return on Investment (ROI) projections to support plan and program recommendations and prioritization.
  • Developed approach to quantify 546% ROI for leadership and organizational effectiveness function.
  • Created the ROI analysis on a plant wide lighting project that reduced the annual lighting bill by $26K.
  • Identified and modeled the costs/benefits (ROI) for internal use of wireless devices and applications.
  • Performed Talent Acquisition related contract negotiations, global sourcing annual budget, and ROI analysis.

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40. Strategic Communications

low Demand
Here's how Strategic Communications is used in Change Management Consultant jobs:
  • Developed and executed strategic communications planning, collaborating with internal and cross-functional teams and ensuring alignment with other teams' plans.

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41. Business Readiness

low Demand
Here's how Business Readiness is used in Change Management Consultant jobs:
  • Measured business readiness and stakeholder engagement, identifying baselines and gaps to incorporate into executive decision making.
  • Served as business readiness (change management) lead for various information technology implementation projects.
  • Co-authored business readiness strategy in support of external/internal crisis management approach during saline shortage
  • Facilitated process understanding and business readiness.
  • Led status meetings including issue and risk management and the facilitation of approach for Business Readiness.
  • Provided end-to-end organizational change management and business readiness supportfor the Procure to Pay (P2P) and Finance tracks.

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42. Business Partners

low Demand
Here's how Business Partners is used in Change Management Consultant jobs:
  • Collaborated with business partners in creating hART of Medicine, an end-to-end product to improve patient experience.
  • Participated in strategic and operational planning efforts with business partners to determine prioritization and benefit of proposed work efforts.
  • Consulted with business partners to seek and develop performance solutions and training curriculum.
  • Collaborated with business partners to document operational procedures to create operational procedure guide.
  • Monitored and communicated status to key business partners.
  • Developed overall gas operations training communication plan, messaging and content while aligning with corporate communications and line of business partners.

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43. Action Plans

low Demand
Here's how Action Plans is used in Change Management Consultant jobs:
  • Conducted organizational assessments and developed action plans for improvements.
  • Created and implemented communication strategy and action plans.
  • Provided oversight to all project/program action plans, deliverables and suspense dates.
  • Led cross-functional teams that identified control deficiencies and operational inefficiencies and presented management action plans directly to the CFO.
  • Reviewed all statistical reports to monitor trends, determine operational deficiencies, and implement corrective action plans as necessary.
  • Developed business process documents, tracking documents, operational manuals and action plans in customer relationship management software.

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44. Job Aids

low Demand
Here's how Job Aids is used in Change Management Consultant jobs:
  • Developed and delivered email management training for an exploration and production company, including video tutorials and user job aids.
  • Conducted service representative training, created educational materials and job aids, selected key performance metrics and established management reporting.
  • Worked with internal training staff to develop training materials and job aids and prepared leaders to teach classes.
  • Developed training guides, course presentations and job aids to support the financial accountants.
  • Developed training materials and job aids for various business units during IT implementation.
  • Created course outlines, training agendas, training plan, and job aids.
  • Created hundreds of job aids and manuals including editing and QA.

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45. Management System

low Demand
Here's how Management System is used in Change Management Consultant jobs:
  • Created Learning Management System analysis and implementation proposal; developed certification and career development curriculum and incentives.
  • Developed and Implemented Remedy change management Systems for vendors to Purchase products from company's distribution centers.
  • Led implementation of Total Quality Management and Performance Management systems.
  • Consulted to global supply chain and created training for introduction of new inventory management system.
  • Documented and managed risks in the Risk & Interface Management System (RIMS).
  • Developed computerized energy management systems.

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46. Elearning

low Demand
Here's how Elearning is used in Change Management Consultant jobs:
  • Used Adobe Captivate authoring tool to design and deploy eLearning courses, collaborating with LMS administrators to test and launch courses.
  • Developed change management and blended curriculum / eLearning training strategy for a $5 billion retail organization.
  • Trained 21,000 flight attendants via eLearning.
  • Designed and managed a state-of-the-art web-based elearning portal; recognized for creativity and ongoing content and adopted as corporate-wide model.
  • Developed elearning courses on change management/deviation management for medical division at pharmaceutical client and their affiliate.
  • Managed the continuous improvement and administration of over 10 instructor-led & eLearning products.

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47. Management Support

low Demand
Here's how Management Support is used in Change Management Consultant jobs:
  • Provided change management support, including training, communications and stakeholder management, to four federal government clients
  • Provided change management support across multiple industries and projects
  • Provided Organization Change Management support as part of a major SAP roll-out in the organization.
  • Provided communications and management support to 10+ ongoing projects, impacting over 100,000 individuals.
  • Provided process and change management support within Finance Operations unit of large global reinsurer.

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48. Organizational Structure

low Demand
Here's how Organizational Structure is used in Change Management Consultant jobs:
  • Delivered Mapping & Analysis of organizational Structure, Authorization and Roles Definition, Designed organizational change road map.
  • Resulted in greater accountability and clarity around new organizational structure and roles.
  • Provided consultant services to senior management to support the implementation a new organizational structure and change in culture.
  • Based on the analysis made recommendations for changes on legislation and organizational structure and processes.
  • Resolved failing organizational structure and increased engagement by re-aligning job roles and tasks.
  • Advised new leadership on organizational structure, job design and competency modeling.

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49. Internal Communications

low Demand
Here's how Internal Communications is used in Change Management Consultant jobs:
  • Drafted and edited internal communications for various business segments, including guides and Q&A, monthly newsletters etc.

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20 Most Common Skill For A Change Management Consultant

Organizational Development14.4%
Training Programs8.6%
Future State7%
User Adoption6.4%
Communication Plan5.8%
Key Stakeholders5%
OCM4.6%
Project Management4.5%

Typical Skill-Sets Required For A Change Management Consultant

RankSkillPercentage of ResumesPercentage
1
1
Organizational Development
Organizational Development
14.4%
14.4%
2
2
Training Programs
Training Programs
8.6%
8.6%
3
3
Future State
Future State
7%
7%
4
4
User Adoption
User Adoption
6.4%
6.4%
5
5
Communication Plan
Communication Plan
5.8%
5.8%
6
6
Key Stakeholders
Key Stakeholders
5%
5%
7
7
OCM
OCM
4.6%
4.6%
8
8
Project Management
Project Management
4.5%
4.5%
9
9
Training Development
Training Development
3.2%
3.2%
10
10
Sdlc
Sdlc
3.1%
3.1%
11
11
HR
HR
3%
3%
12
12
Large Scale
Large Scale
2.5%
2.5%
13
13
ERP
ERP
2.4%
2.4%
14
14
Customer Service
Customer Service
2.2%
2.2%
15
15
Change Management Strategy
Change Management Strategy
2%
2%
16
16
Business Requirements
Business Requirements
1.9%
1.9%
17
17
Management Activities
Management Activities
1.5%
1.5%
18
18
Management Initiatives
Management Initiatives
1.5%
1.5%
19
19
Management Methodology
Management Methodology
1.4%
1.4%
20
20
Organizational Readiness
Organizational Readiness
1.4%
1.4%
21
21
People Side
People Side
1.2%
1.2%
22
22
Business Leaders
Business Leaders
1.1%
1.1%
23
23
Readiness Assessments
Readiness Assessments
1%
1%
24
24
Stakeholder Analysis
Stakeholder Analysis
0.9%
0.9%
25
25
Process Improvement
Process Improvement
0.8%
0.8%
26
26
CRM
CRM
0.8%
0.8%
27
27
Management Plans
Management Plans
0.8%
0.8%
28
28
Accenture
Accenture
0.8%
0.8%
29
29
Focus Groups
Focus Groups
0.7%
0.7%
30
30
Management Process
Management Process
0.7%
0.7%
31
31
Adkar
Adkar
0.7%
0.7%
32
32
Leadership Development
Leadership Development
0.7%
0.7%
33
33
Training Materials
Training Materials
0.6%
0.6%
34
34
Sharepoint
Sharepoint
0.6%
0.6%
35
35
Business Units
Business Units
0.6%
0.6%
36
36
Current State
Current State
0.5%
0.5%
37
37
Subject Matter Experts
Subject Matter Experts
0.5%
0.5%
38
38
Job Roles
Job Roles
0.5%
0.5%
39
39
ROI
ROI
0.5%
0.5%
40
40
Strategic Communications
Strategic Communications
0.5%
0.5%
41
41
Business Readiness
Business Readiness
0.5%
0.5%
42
42
Business Partners
Business Partners
0.4%
0.4%
43
43
Action Plans
Action Plans
0.4%
0.4%
44
44
Job Aids
Job Aids
0.3%
0.3%
45
45
Management System
Management System
0.3%
0.3%
46
46
Elearning
Elearning
0.3%
0.3%
47
47
Management Support
Management Support
0.3%
0.3%
48
48
Organizational Structure
Organizational Structure
0.3%
0.3%
49
49
Internal Communications
Internal Communications
0.2%
0.2%

37,063 Change Management Consultant Jobs

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