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Become A Change Manager

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Working As A Change Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Change Manager Do At Kelly Services

* ITIL Change Management Operations – On a weekly cadence, review all proposed changes impacting IT production services and prepare agenda for Change Advisory Board (CAB) meeting.
* Perform pre-review analysis, host and lead CAB discussions, document meeting outcomes, and update proposed records based CAB approvals.
* Facilitate conversations to identify and resolve potential changes collisions.
* Collaborate with team members responsible for organizational communications to ensure IT and Business team members are informed on planned activities that may alter or temporarily disrupt normal operations.
* Change Management operations is a primary responsibility for this role.
* ITIL Change Management Governance – The selected candidate will deliver leadership and governance for IT Change Management activities.
* Using service management toolset (ServiceNow), the role involves calculating and publishing key performance metrics with the Change Management process.
* The role also includes performing other actions to ensure that change records and tasks are effectively managed and in accordance with process expectations.
* Additionally, he/she will collaborate with Zebra’s internal audit on process assessments.
* Change Management governance is a primary responsibility for this role.
* Major Incident Management – As a part of this role’s portfolio of responsibilities, the selected candidate will deliver Major Incident Management services on a limited basis.
* This activity involves being the point of escalation for incidents critically impacting business operations (Major Incidents

What Does A Change Manager Do At V Group Inc.

* Planning, scheduling, managing and chairing CAB meetings.
* Includes creation of agenda's and meeting minutes.
* Deciding appropriate stakeholders for the CAB meetings Selecting CRQ's for review at CAB meetings, based on the change policy Circulating CRQ's in advance of CAB meetings to allow prior consideration Selecting successful and failed changes for review at CAB meetings Reviews and audits changes for compliance with the ISTO's Change Management Processes.
* Coordinating interfaces between change management and other processes - especially service asset and configuration management and release and deployment management.
* Conduct impact analyses, assess change readiness and identify key stakeholders.
* Apply a structured methodology and lead change management activities.
* Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organizational behaviors.
* Collate Change records from multiple vendors and review for conflicts and collisions Create and implement training strategies

What Does A Change Manager Do At at&T

* Assisting in definition, documentation, and implementation of processes and provisioning for configuration identification, configuration level change control, configuration status accounting, and configuration audits.
* Providing configuration management planning and is responsible for maintaining information about Configuration Items required for delivering the IT services in the Service Catalog.
* Maintenance a logical Configuration Management System (CMS) model, containing the components of the IT infrastructure (CIs) and their associations.
* Serving as technical support in the Go / No-go decision for transitions and major changes to the environment.
* Participating in and monitoring the change process so that only approved and validated changes are incorporated.
* Providing deep technical analysis to assess the potential impact of proposed changes, and assures that the incident management teams are aware of the forward schedule of changes approved by the CCB.
* Coordinating with Release managers to be able to correlate changes and the possible impacts, and make recommendations for roll back of changes if impact is realized.
* Regulating the change process so that only approved and validated changes are incorporated in the CMS.
* Working closely with engineering and implementation staff to assure configurations meet or exceed standards and policy, and that routine patches and changes of component systems do not reduce service security, utility, or warranty.
* Overseeing the Change and Configuration Teams activities Lead for Change Management functions to include maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment.
* Monitoring and reporting status of changes, coordinating review boards, and identifying and managing scheduling conflicts

What Does A Change Manager Do At KPMG

* Lead multiple client service delivery teams in the active execution of engagements in compliance with firm and practice unit service delivery standards
* Utilize technical and industry knowledge to identify complex client issues and concisely communicate ideas through PowerPoint and other documentation while adjusting style and level of details depending on audience
* Manage and provide leadership to teams of staff level professionals and become actively involved in staff development and practice management
* Build long-term business relationships with key executives through engagement delivery and networking in professional organizations
* Participate in business development by identifying new opportunities and assisting with proposal response
* Contribute to the development and evolution of methodologies and intellectual capital including contributing to articles, whitepapers, and training efforts

What Does A Change Manager Do At Leidos

* Manage activities related to SE&I Change Management (CCB agenda, action items, change process training, and process improvement) and changes that impact Capability Level Requirements, Interface Security and Control Documents (ISACDs), Interface Control Documents (ICDs), Business Process and Functional Diagrams and Solution Architecture.
* Track changes through the SE&I Change Management process and confirm adherence to process including receipt of appropriate impact analysis, approvals and implementation of changes.
* Manage access and process flow in Sharepoint.
* Track issues, create reports and facilitate the capture of Change Management metrics with change management tools.
* Communicate Change Requests (CR) to stakeholders across USCB and Technical Integrator (TI) team to ensure a consistent understanding of changes being requested.
* Coordinate Change Management activities with SE&I, CCB approval authorities, requestors, TI team and other stakeholders as needed.
* Assist with developing and improving communication channels, and developing, improving, integrating, and documenting CM plans, processes, and procedures.
* Contribute to other varying tasks and performing duties associated with the functions below with respect to change management:
* o Project Feasibility
* o Project Compliance (standards, methods, artifacts)
* o Performance Metrics
* o Quality Assurance
* o Gap analysis / trend analysis
* o Technical Liaison Support
* o Status Report inputs
* o Perform Functional Analysis
* o Support Organizational business improvement initiatives
* o Conduct Process engineering and validation

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How To Become A Change Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.


Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.


Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Change Manager jobs

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Change Manager Career Paths

Change Manager
Configuration Management Lead Senior Consultant
Chief Information Officer
11 Yearsyrs
Lead Technician Solutions Architect
Customer Relationship Management Manager
8 Yearsyrs
Human Resources Coordinator Senior Manager
Director Of Enterprise Architecture
14 Yearsyrs
Configuration Management Lead Project Manager
Director Of Information
10 Yearsyrs
Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Business Consultant Supply Chain Manager
Director Of Strategic Sourcing
13 Yearsyrs
Release Manager Senior Project Manager
Director Project Management Office
13 Yearsyrs
Senior Manager Director Of Project Management
Director, Applications
13 Yearsyrs
Senior Business Analyst Information Technology Manager
Global Information Technology Manager
10 Yearsyrs
Senior Business Analyst Information Technology Project Manager
Manager, Project Management Office
12 Yearsyrs
Technical Project Manager Information Technology Manager
Operations Manager
7 Yearsyrs
Senior Project Manager Program Management Consultant
Program Manager
8 Yearsyrs
Technical Project Manager Senior Project Manager
Senior Delivery Manager
11 Yearsyrs
Service Delivery Manager Information Technology Director
Senior Director Of Information & Technology
13 Yearsyrs
Lead Technician Principal Consultant
Senior Engagement Manager
11 Yearsyrs
Senior Project Manager Senior Product Manager
Senior Manager
10 Yearsyrs
Release Manager Program Manager
Senior Project Manager
12 Yearsyrs
Business Consultant Information Technology Project Manager
Transition Manager
10 Yearsyrs
Service Delivery Manager Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Change Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • German

  • Italian

  • Swedish

  • Portuguese

  • Hawaiian

  • Greek

  • French

  • Gujarati

  • Carrier

  • Hindi

  • Russian

  • Thai

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Real Change Manager Salaries

Job Title Company Location Start Date Salary
Manager-Strategic Change MacYs.Com, Inc. San Francisco, CA Apr 24, 2011 $147,600
Senior Change Manager Bank of America N.A. New York, NY Apr 01, 2011 $140,000 -
Senior Workplace Change Manager Lend Lease Us Services, Inc. Los Angeles, CA Oct 19, 2015 $140,000 -
Senior Workplace Change Manager Lend Lease U.S. Services, Inc. Boston, MA Jan 25, 2016 $140,000 -
People & Change Management Manager Pricewaterhousecoopers Advisory Services LLC Dallas, TX May 23, 2016 $140,000
Problem and Change Manager Paypal, Inc. San Jose, CA Aug 24, 2016 $130,000
Organizational Change Management, Manager Tracepoint Consulting, LLC Atlanta, GA Jan 11, 2015 $119,246 -
Application Change Manager Philips Electronics North America Corporation Andover, MA Oct 01, 2013 $115,106
Director, Global Change Manager/Banking Products S UBS AG Stamford, CT Oct 01, 2011 $111,259 -
Problem Change Manager EBAY Inc. San Jose, CA Aug 01, 2014 $100,000
Senior Change Manager Expedia, Inc. Bellevue, WA Jun 09, 2014 $100,000 -
Change Manager III Insurance Services Office, Inc. Jersey City, NJ Dec 07, 2015 $100,000 -
Change Manager Zynga Inc. San Francisco, CA Jul 27, 2016 $95,000 -
Change Manager Here North America, LLC Burlington, MA Dec 17, 2013 $95,000
Change Management Manager Johnson Controls, Inc. Glendale, WI Oct 20, 2014 $94,598 -
Change Manager III (SCM Analyst) Insurance Services Office, Inc. Jersey City, NJ May 26, 2014 $93,900 -
Manager-Talent & Organization Performance Change Accenture LLP New York, NY Sep 11, 2010 $91,499
Manager-Talent&Organization Performance Change M Accenture LLP New York, NY Sep 11, 2010 $91,499
SMS Change Manager Oxfam-America, Inc. Boston, MA Jan 01, 2013 $91,200
Organizational Change Manager Tactegra LLC Concord, NC Sep 18, 2016 $90,000
Change Manager II (SCM Analyst) Insurance Services Office, Inc. Jersey City, NJ Dec 07, 2012 $83,000 -
Change Manager II Insurance Services Office, Inc. Jersey City, NJ Dec 07, 2015 $83,000 -
Problem/Change Manager Salesforce.Com, Inc. Herndon, VA Oct 01, 2013 $82,484
CBS-Change Manager-Supervising Associate Ernst & Young U.S. LLP New York, NY Jun 05, 2015 $82,000
Change Manager RBS Securities Inc. Stamford, CT Oct 19, 2009 $80,000
Change Manager Harvey Nash, Inc. New York, NY Aug 01, 2014 $79,306 -
Organization Change Manager Presence of It Dallas, TX Apr 11, 2012 $73,300
Organization Change Manager Presence of It Dallas, TX Mar 19, 2012 $73,299
Organization Change Manager Presence of It Denver, CO Apr 11, 2014 $72,218 -

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Top Skills for A Change Manager


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Top Change Manager Skills

  1. Procedures
  2. Ensure Compliance
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Developed standardized breach notification procedures and conducted training to global account managers.
  • Conduct configuration audits to ensure compliance to approved configuration management plan.
  • Create, deploy and manage strategic and tactical delivery for global/national programs and initiatives.
  • Recommended strategies to optimize supply chain management and distribution process owner infrastructure.
  • Introduced, Analyzed current IT Process and Implemented ITIL process within the Agency.

Top Change Manager Employers

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