Automatically apply for jobs with Zippia

Upload your resume to get started.

Change manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Ehsan Sheybani Ph.D.,

Peter Dordal Ph.D.

Below we've compiled a list of the most critical change manager skills. We ranked the top skills for change managers based on the percentage of resumes they appeared on. For example, 11.2% of change manager resumes contained project management as a skill. Continue reading to find out what skills a change manager needs to be successful in the workplace.

15 change manager skills for your resume and career

1. Project Management

Here's how change managers use project management:

Provided Project Management and Administration of Impact 360 Workforce Optimization solution and served as overall product SME for organization.
Provide overall project management necessary to deliver quality software/OCM solutions that meets the client's business requirements.

2. Organizational Change Management

Here's how change managers use organizational change management:

Developed and executed organizational change management strategies for ERP system modernization efforts.
Supported organizational Change Management; responded to periodic internal audits.

3. Portfolio

Here's how change managers use portfolio:

Supervised the portfolio planning and forecasting of projects, while ensuring accurate and efficient financial reporting.
Managed expenditures and all project budgets within the portfolio including monthly forecasting.

4. Governance

Governance is the means by which countries or organizations are overseen or controlled by their leaders. This may be through laws, regulations, policies and processes that guide behaviour in a way that upholds the principles defined by the leaders. Often, they come with consequences for breach and reward for implementation.

Here's how change managers use governance:

Updated Governance, Risk Management, and Assurance framework for $1.5B of assets in the Americas.
Implement the governance of Incident, Problem, & Change Management for alignment.

5. Client Facing

Here's how change managers use client facing:

Delivered change management intervention services for client facing organizations and businesses.
Organize and conduct client facing meetings to improve upon all elements of Service Quality delivered.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how change managers use customer service:

Recognized for maintaining advance customer service and people skills specifically with Senior and Executive level customers.
Created development plan and training facility that tied CSR Customer Service Representative performance to corporate goals.

Choose from 10+ customizable change manager resume templates

Build a professional change manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your change manager resume.

7. Enterprise Resource Planning

Here's how change managers use enterprise resource planning:

Directed stakeholder change management engagements for 18,000 user Oracle 11i Enterprise Resource Planning (ERP) implementation.
Worked as a Change Management Consultant working with specialized Enterprise Resource Planning (ERP) service rollouts.

8. Communication Plan

Here's how change managers use communication plan:

Developed and implemented communication plan to leadership and individuals that was instrumental in transitioning new processes and culture change.
Developed the communication plan, implemented various communications based on analysis of audiences and channels.

9. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how change managers use visio:

Created executive level presentations based on input from multiple stakeholders using Visio, Excel and PowerPoint.
Used MS Word, PowerPoint, and Visio for these efforts.

10. Process Improvement

Here's how change managers use process improvement:

Interfaced with front-end managers and executive leadership to ensure that process improvements were implemented and supported seamlessly across multiple business units.
Core responsibility was to work with all levels of management and various departments to identify problems and make data-driven process improvements.

11. Management Activities

Management Activities are generally encompassed in four or five categories: planning, organizing, sometimes staffing, leading, and controlling. With these fundamentals, managers are responsible for overseeing employees' actions, deciding on how a problem should be solved, ensuring employees are completing tasks efficiently, and correcting any task performed erroneously.

Here's how change managers use management activities:

Facilitated change management activities and the identification of business processes, technical requirements for the Air Force Maintenance Information Systems.
Coordinate with Project Managers to apply a structured methodology and lead change management activities for enterprise programs and projects.

12. Change Management Process

Change management process guides organizational development. It starts at the earliest stage of planning all the way until resolution is met.

Here's how change managers use change management process:

Led continuous improvement efforts to improve the Change Management Process and updated process documentation as needed.
Provide expert technical and authoritative direction to newly adopted ITSM Change Management process and programs.

13. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how change managers use infrastructure:

Worked effectively with technical team members and 3rd party vendors to implement infrastructure and application changes into the production environment.
Decreased infrastructure change rate by 5% which minimized production interruptions through strategic planning and elimination of unnecessary activities.

14. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how change managers use hr:

Led business process mapping sessions with HR stakeholders to create business process design document and map for HR processes.
Worked with HR training manager to create a two-minute animated video to boost awareness of Oracle HCM benefits.

15. ITIL

Here's how change managers use itil:

Led operations team and groups from product development in post-incident problem resolution utilizing the ITIL service delivery model.
Scheduled, reviewed, approved and monitored application deployments under the stipulated ITIL process framework.

5 Change Manager resume examples

Build a professional change manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your change manager resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Change Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on change manager resumes?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Analytical and problem-solving skills, Strong technical skills, The ability to work well under pressure, attention to detail, teamwork skills, organization and time management, interpersonal and communication skills, management and leadership skills.

What type of skills will young change managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of change manager skills to add to your resume

The most important skills for a change manager resume and required skills for a change manager to have include:

Project Management
Organizational Change Management
Portfolio
Governance
Client Facing
Customer Service
Enterprise Resource Planning
Communication Plan
Visio
Process Improvement
Management Activities
Change Management Process
Infrastructure
HR
ITIL

Cab
OCM
Impact Analysis
Management Strategy
SDLC
Emerging Technologies
Sigma
Configuration Management
Service Management
Manage Change
Business Processes
Stakeholder Analysis
Lean Six Sigma
Management Plans
CMDB

SharePoint
Technology Implementation
Post Implementation
KPIs
Control Board
ITSM
Incident Management
Employee Engagement
Database
Change Implementation
Shared Services
CRM
Management System
Windows
Remedy

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs