What does a change manager do?
The primary role of a change manager is to ensure the timely achievement of corporate projects. Change managers will see to it that the projects are on the budget allotted by the company through heightened employee usage and adoption. They focus on changes in technology and systems, organizational structure, job roles, and business processes. The most significant skills for this job include strategic analysis, digital literacy, leadership, and communication skills.
Change manager responsibilities
Here are examples of responsibilities from real change manager resumes:
- Implement and manage network installations and design for ShoretTel VoIP telephone systems and upgrades to cabling for VoIP requirements.
- Manage and maintain workflows for this CRM as well as the enterprise wide web-base work ticket solution (RedMine).
- Manage SharePoint server configuration list.
- Manage expenditures and all project budgets within the portfolio including monthly forecasting.
- Manage several new global business opportunity RFP responses through securing third party proposals.
- Manage the SDLC risk assessment matrix that include mitigation strategies and contingency plans for corporate communication.
- net platform, java, vb.net).
- Coordinate and drive all aspects of software development life cycle (SDLC).
- Create technical and functional specifications, using business and system use cases and Visio diagrams.
- Experience working with cloud recovery technology, risk assessments, working with cross-functional global teams.
- Draft the initial RCA, and timely completion of RCA process including action item follow up.
- Use RCA tracker database tool to find and enter RCA for all severe problems occur in application.
- Share lessons learned and best practices with project team, OCM team, business owners, and sponsors.
- Develop OCM playbook for team members to utilize across all projects resulting in consistent methodology, activities and templates.
- Provide increased collaborative capabilities and reduce costs through innovative and secure cloud solutions.
Change manager skills and personality traits
We calculated that 11% of Change Managers are proficient in Project Management, Organizational Change Management, and Portfolio. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.
We break down the percentage of Change Managers that have these skills listed on their resume here:
- Project Management, 11%
Provided Project Management and Administration of Impact 360 Workforce Optimization solution and served as overall product SME for organization.
- Organizational Change Management, 9%
Developed and executed organizational change management strategies for ERP system modernization efforts.
- Portfolio, 6%
Supervised the portfolio planning and forecasting of projects, while ensuring accurate and efficient financial reporting.
- Governance, 6%
Updated Governance, Risk Management, and Assurance framework for $1.5B of assets in the Americas.
- Client Facing, 5%
Delivered change management intervention services for client facing organizations and businesses.
- Customer Service, 4%
Recognized for maintaining advance customer service and people skills specifically with Senior and Executive level customers.
"project management," "organizational change management," and "portfolio" are among the most common skills that change managers use at work. You can find even more change manager responsibilities below, including:
Business skills. The most essential soft skill for a change manager to carry out their responsibilities is business skills. This skill is important for the role because "it managers must develop and implement strategic plans to reach the goals of their organizations." Additionally, a change manager resume shows how their duties depend on business skills: "designed sharepoint sites used to collaborate on projects, track information, monitor meeting routines and maintain business tools. "
Leadership skills. Many change manager duties rely on leadership skills. "it managers must lead and motivate it teams or departments so that workers are efficient and effective.," so a change manager will need this skill often in their role. This resume example is just one of many ways change manager responsibilities rely on leadership skills: "played a significant leadership role within the hr team to ensure that the functional and business agendas are closely aligned. "
Organizational skills. This is an important skill for change managers to perform their duties. For an example of how change manager responsibilities depend on this skill, consider that "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a change manager: "ensured organizational management activities occur throughout the business unit to support the implementation and transformation of the business. ".
Analytical skills. A big part of what change managers do relies on "analytical skills." You can see how essential it is to change manager responsibilities because "it managers must analyze problems and consider and select the best ways to solve them." Here's an example of how this skill is used from a resume that represents typical change manager tasks: "build and maintain sharepoint team pages, infopath forms, data management and calculations for metrics. "
Communication skills. Another crucial skill for a change manager to carry out their responsibilities is "communication skills." A big part of what change managers relies on this skill, since "it managers must explain their work to top executives and give clear instructions to their subordinates." How this skill relates to change manager duties can be seen in an example from a change manager resume snippet: "prepare change management teams communications messages; keep up global change team sharepoint site. "
The three companies that hire the most change managers are:
- Deloitte219 change managers jobs
- CBRE Group156 change managers jobs
- Pwc62 change managers jobs
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Compare different change managers
Change manager vs. Manager, systems engineering
A systems engineering manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructure. System engineering managers inspect the output deliverables of computer systems, identifying process improvement techniques to improve optimal performance and maintain high-quality results. They handle the department's budget and allocate adequate resources to support project management operations and requirements. A systems engineering manager must have excellent knowledge of the technology industry, handling technical complexities, and configuring system management tools.
While similarities exist, there are also some differences between change managers and manager, systems engineering. For instance, change manager responsibilities require skills such as "organizational change management," "portfolio," "governance," and "customer service." Whereas a manager, systems engineering is skilled in "systems engineering," "architecture," "dod," and "rf." This is part of what separates the two careers.
Managers, systems engineering tend to make the most money working in the manufacturing industry, where they earn an average salary of $131,371. In contrast, change managers make the biggest average salary, $115,891, in the professional industry.The education levels that managers, systems engineering earn slightly differ from change managers. In particular, managers, systems engineering are 4.2% less likely to graduate with a Master's Degree than a change manager. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Change manager vs. Information technology technical services manager
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Each career also uses different skills, according to real change manager resumes. While change manager responsibilities can utilize skills like "portfolio," "governance," "client facing," and "enterprise resource planning," information technology technical services managers use skills like "service delivery," "technical support," "problem management," and "service desk."
Information technology technical services managers may earn a higher salary than change managers, but information technology technical services managers earn the most pay in the finance industry with an average salary of $124,604. On the other hand, change managers receive higher pay in the professional industry, where they earn an average salary of $115,891.Average education levels between the two professions vary. Information technology technical services managers tend to reach similar levels of education than change managers. In fact, they're 4.1% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Change manager vs. Information technology operations manager
An Information Technology Operations Manager is responsible for the smooth running of the computer systems. They ensure the operation of computer systems in accordance with specifications, costs, and timelines.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a change manager is likely to be skilled in "organizational change management," "portfolio," "governance," and "client facing," while a typical information technology operations manager is skilled in "cloud," "network infrastructure," "azure," and "service delivery."
Information technology operations managers make a very good living in the finance industry with an average annual salary of $131,479. On the other hand, change managers are paid the highest salary in the professional industry, with average annual pay of $115,891.Most information technology operations managers achieve a lower degree level compared to change managers. For example, they're 6.4% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Change manager vs. Senior information technology manager
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
Types of change manager
Updated January 8, 2025
