Chapters Health System jobs in Ocala, FL - 89 jobs

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Job Profile Summary Role: The Account Development Associate is responsible for all sales and marketing activities designated to increase referrals/admissions and enhance relationships with referral sources. These activities may include, but are not limited to marketing, public relations, education, customer service, and assisting in patient referral functions to assure timely admissions. The ideal candidate will have a passion for hospice care and willingness to learn medical sales (pharmaceutical, DME) and calling on hospital physicians, hospitalist groups, and stand-alone physician offices. Will learn to present education to healthcare professionals and make cold calls into new accounts. Qualifications: * 1- year medical marketing experience preferred, background in health care/social services/customer service considered. * Ability to promote hospice with potential referral sources in competitive areas. * Outgoing personality with excellent communication skills, including public speaking experience. * Valid Florida driver's license and ability to travel within the designated counties * Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred. Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, home health, and companion care agencies and others. * Ability to establish positive relationships within the medical, hospital and long-term care communities. * Builds and maintains professional relationships with the account segments assigned. Includes participation in appropriate interaction with referral sources during business hours, as well as weekends, evenings and holidays as needed to meet identified educational needs. Activities resulting in 90% customer facing time/ * In collaboration with the Account Development Liaison, is responsible for the management of the accounts assigned, ensuring profile information is current and accurate. Completes sales call documentation in the CRM with accuracy * Demonstrates creativity, the desire to learn each account segment, and the willingness to create continued education and visibility in assigned accounts. * Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averaging greater than 50 sales calls per week. * Dedicated to the support of assigned accounts in each 30-day account rotation: Hospital/Facilities/Physicians. Ensuring the accounts assigned receive routine call volume and visibility. * In collaboration with the Account development Liaison, provides education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. * Provides consistent, frequent communication with referral sources including but not limited to our organizational quality, outcomes, competencies, and clinical criteria and differentiators. * Communicates effectively with the Director of Business Development on identified customer concerns. * In collaboration with the Director of Business Development is committed to learning techniques to assist in the management of account needs. * Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program Business Development Manager. * Constantly strives to improve the image of the organization in the healthcare community. * Is an active, motivated, productive, professional and positive member of the sales team. * Is an active, engaged participant in the learning process in each account segment assigned. * Consistently meets productivity expectations, completing work and documentation with accuracy and within assigned deadlines. * Performs other duties as assigned. Compensation Pay Range: $60,058.27 - $90,087.92 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Coverage area: Field North team Schedule: Monday - Friday 8:00a - 5:00p Are you a RN Clinical Supervisor looking for a new opportunity? Haven Hospice is seeking a passionate, dedicated Hospice Clinical Supervisor to join our team in Gainesville, FL. This role ensures high-quality patient care by overseeing hospice staff, coordinating services, and guiding clinical decisions. The ideal candidate is a strong communicator and leader, with a passion for providing exceptional end-of-life care. If you're ready to work in a supportive, fulfilling environment where your skills and empathy truly shine, apply today! How YOU will benefit Deep Personal Fulfillment: You make a difference in people's lives during one of their most vulnerable times. Leadership development: Refine your leadership, mentoring, and decision-making skills. Clinical Growth: Sharpens your ability to evaluate care quality, interpret diagnoses, and stay deeply involved in patient care. Team Impact: Help clinicians grow professionally and create a strong team culture. As a RN Clinical Supervisor You will: Review new patient referrals and determine care needs; assign appropriate hospice staff. Support and guide clinical staff through home visits, case reviews, and real-time consultations. Help develop patient care plans, set treatment goals, and prioritize care. Lead and participate in team case conferences to ensure coordinated, holistic care. Conduct regular chart audits and provide feedback for quality improvement. Participate in hiring, onboarding, and training of clinical team members. Support staff development and continuing education programs. Assist in policy development and uphold professional care standards. Engage in community outreach and promote the hospice's mission and services. Contribute to quality improvement initiatives and organizational goals. Benefits and Perks for You! Medical, Dental, Vision insurance Health Savings & Flexible Spending Accounts (up to $5,000 for childcare) Tuition discounts & reimbursement 401(k) with company match Generous PTO Mileage reimbursement Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel and entertainment discounts and more! *Benefits may vary by employment status Qualifications Registered nurse with current licensure to practice professional nursing in the state. Graduate of NLN accredited school of nursing with a BSN degree is preferred. Previous experience in hospice/home care setting and with two (2) years management or supervisory experience Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Complies and maintains current CPR certification. About our Line of Business At Haven Hospice, our primary ambition is to bring high-quality care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families. Haven Hospice, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing quality patient care and championing our agency leadership and teams. We are proud to have many dedicated health care professionals on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit ********************* Follow us on Facebook and LinkedIn.

The medical director of VITAS fulfills two primary functions, each of which is expected to consume approximately one half of the time and work effort of the position: The medical director has overall responsibility for medical direction of the care and treatment of patients and their families rendered by the hospice care team, and shall consult and cooperate with the patient's attending physician. The medical director provides physician direction and guidance to the hospice program, its physician employees, and other staff and volunteers to assure the maintenance of quality standards of care for patients and families. The medical director educates practicing physicians and others engaged in health care services regarding the hospice program and its potential benefits to patients. In fulfilling the two primary functions explained above, the medical director performs the following duties: Quality of Clinical Care Assure appropriate evaluation and certification of terminal prognosis of patients. Assure the quality of initial plans of care. Assure the quality of comprehensive plans of care. Assure the accuracy of documentation. Review revocations. Review recertifications of terminal prognosis. Review the quality of pain and symptom management. Provide medical expertise on pain and symptom management to admission and patient care staff. Provide medical expertise on the evaluation of terminal prognosis to admission and patient care staff. Actively participate in formal QI functions and committees. Actively participate in Interdisciplinary Group. Actively participate in Ethics Committee. Interact with attending physicians as necessary regarding pain and symptom manage ment issues and issues involving patient prognosis Periodically attend home care team meetings and rounds in inpatient units. Supervision of team physicians (home care and inpatient) Interview and participate in the hiring and contracting of team physicians with the general manager, patient care administrator and/or team manager. Orient team physicians as to clinical responsibilities and the principles of palliative medicine. Periodically review the quality of clinical care provided by the team physician. Periodically review the quality of the quality of the documentation of visits made by the team physician. Assure that documentation of visits supports the CPT coded level of service billed. Ensure proper team physician participation and support in team meetings. Ensure proper team physician support to the VITAS nurse, team manager, and other clinical team members. Participate with the team manager in the yearly formal evaluation of the team physician. Ensure that a physician on-call rotation is established so that there is team physician support available 24 hours a day, 7 days a week. Management Participate as an active member of the local/regional management team (includes budget process, strategic planning, etc.) Actively participate in responding to audits and denials from third party insurance and intermediaries (i.e. Medicare) Ensure that all contracted physicians (team physicians and consulting physicians) are properly credentialed via the VITAS Credentialing process. Serve on the VITAS Credentialing Committee. In Wisconsin the medical director also supervises the following functions of the consultant pharmacist: Ensure medications are utilized within accepted standards of practice. Ensure a system is developed and maintained that documents the disposal of controlled drugs. Community Relations Educate community physicians on the principles of palliative medicine. Provide resource and consultative support to community physicians in palliative medicine. Attend and present at medical staff and other medical community conferences on palliative medicine. Serve as liaison between the hospice and community physicians. Make regular contacts with practicing physicians to introduce the hospice program, to educate physicians regarding individuals for whom hospice may be appropriate, and to answer clinical and other concerns of physicians with respect to hospice. Assist in introducing the VITAS program to long term care providers, managed care providers, hospitals, and others. Conduct educational seminars, in services, and presentations to physicians, nurses, and other health care audiences whose support for and understanding of the hospice program is integral to assuring that hospice services are made accessible to patients and families. Education and Research Assist in the development of and actively participate in clinical training for all hospice patient care and admissions personnel. Actively participate in medical and nursing education programs on palliative medicine that may be provided by VITAS to medical and nursing colleges in the community. Assist in the development of and actively participate in research protocols on both the local and corporate level. Be a member of and participate in professional organizations related to palliative medicine. QUALIFICATIONS Knowledge of the principles and practice of primary medical care, with at least a working knowledge of oncology. Knowledge of palliative care with particular emphasis on control of symptoms associated with terminal illness. Ability to work collaboratively with patients' attending physicians to implement the hospice program and effect optimum medical care. Ability to work collaboratively with hospice employees and volunteers as part of an interdisciplinary team. Membership in good standing on the medical staff of an accredited hospital in the state in which the hospice is located. Medical malpractice and liability insurance in amounts and with carriers satisfactory to VITAS. Positive recommendation to the general manager or area vice president from corporate medical officer. EDUCATION License to practice medicine in the state in which the program is operating. Board certification in a medical specialty which deals with care of the terminally ill, such as Internal Medicine, Oncology or Family Practice, with at least a working knowledge of medical oncology and demonstrated expertise in the principles of palliative medicine and symptom management. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Job Profile Summary Role: The Account Development Associate is responsible for all sales and marketing activities designated to increase referrals/admissions and enhance relationships with referral sources. These activities may include, but are not limited to marketing, public relations, education, customer service, and assisting in patient referral functions to assure timely admissions. The ideal candidate will have a passion for hospice care and willingness to learn medical sales (pharmaceutical, DME) and calling on hospital physicians, hospitalist groups, and stand-alone physician offices. Will learn to present education to healthcare professionals and make cold calls into new accounts. Qualifications: · 1- year medical marketing experience preferred, background in health care/social services/customer service considered. · Ability to promote hospice with potential referral sources in competitive areas. · Outgoing personality with excellent communication skills, including public speaking experience. · Valid Florida driver's license and ability to travel within the designated counties · Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred. Competencies: · Satisfactorily complete competency requirements for this position. Responsibilities of all employees: · Represent the Company professionally at all times through care delivered and/or services provided to all clients. · Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. · Comply with Company policies, procedures and standard practices. · Observe the Company's health, safety and security practices. · Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. · Use resources in a fiscally responsible manner. · Promote the Company through participation in community and professional organizations. · Participate proactively in improving performance at the organizational, departmental and individual levels. · Improve own professional knowledge and skill level. · Advance electronic media skills. · Support Company research and educational activities. · Share expertise with co-workers both formally and informally. · Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: · Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, home health, and companion care agencies and others. · Ability to establish positive relationships within the medical, hospital and long-term care communities. · Builds and maintains professional relationships with the account segments assigned. Includes participation in appropriate interaction with referral sources during business hours, as well as weekends, evenings and holidays as needed to meet identified educational needs. Activities resulting in 90% customer facing time/ · In collaboration with the Account Development Liaison, is responsible for the management of the accounts assigned, ensuring profile information is current and accurate. Completes sales call documentation in the CRM with accuracy · Demonstrates creativity, the desire to learn each account segment, and the willingness to create continued education and visibility in assigned accounts. · Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averaging greater than 50 sales calls per week. · Dedicated to the support of assigned accounts in each 30-day account rotation: Hospital/Facilities/Physicians. Ensuring the accounts assigned receive routine call volume and visibility. · In collaboration with the Account development Liaison, provides education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. · Provides consistent, frequent communication with referral sources including but not limited to our organizational quality, outcomes, competencies, and clinical criteria and differentiators. · Communicates effectively with the Director of Business Development on identified customer concerns. · In collaboration with the Director of Business Development is committed to learning techniques to assist in the management of account needs. · Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program Business Development Manager. · Constantly strives to improve the image of the organization in the healthcare community. · Is an active, motivated, productive, professional and positive member of the sales team. · Is an active, engaged participant in the learning process in each account segment assigned. · Consistently meets productivity expectations, completing work and documentation with accuracy and within assigned deadlines. · Performs other duties as assigned. Compensation Pay Range: $60,058.27 - $90,087.92 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision. Qualifications: High school diploma or GED or an equivalent combination of education and experience Current certification as CNA in the state in which employee will be working Minimum of six (6) months of CNA or Home Health Aide experience preferred Active BLS for healthcare professionals from the American Heart Association or Red Cross. For current Hope Employees: BLS should be obtained by January 1, 2025 For current Capital Caring employees: BLS should be obtained by November 1, 2024 Mobile Driver - Valid driver's license and automobile insurance per Company policy Reliable transportation to meet work schedule Ability to use equipment with visual and auditory mechanisms Ability to communicate (written and verbal) in English Ability to manage the emotional stress of working with and caring for ill patients and their families Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) Must be able/willing to have contact with individuals with communicable diseases Competencies: Satisfactorily complete competency requirements for this position Responsibilities of all employees: Represent Company professionally at all times through care delivered and/or services provided to all clients Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse Comply with Company policies, procedures and standard practices Observe Company's health, safety and security practices Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company Use resources in a fiscally responsible manner Promote Company through participation in community and professional organizations Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level Advance electronic media skills. Support company research and educational activities Share expertise with co-workers both formally and informally Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Maintains competencies/contact hours as required by Company and regulations. Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure. Practices safe and proper body mechanics relative to moving, positioning and transferring patients. Assists patient and or caregiver in maintaining a clean and safe home. Provides caregiver relief as part of the Plan of Care. Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN. Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living. Contributes to the development of the Plan of Care by reporting observations to RN. Communicates any significant issues or symptoms to the RN or Clinical Manager. During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency Performs other duties as assigned. Some locations may require: Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance. Occasionally required to: stoop/crouch; kneel; climb stairs. Compensation Pay Range: $16.48 - $23.69 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

PRIMARY FUNCTION The Respiratory Therapist will provide respiratory services to VITAS patients so that the quality of life might be enhanced. Assesses the respiratory status of patients admitted into the VITAS program as directed by the interdisciplinary team. Evaluates the effectiveness of the present respiratory regimen. Provides input into the interdisciplinary plan of care to promote optimal respiratory function related to the patient's potential. Instructs patients and caregivers in appropriate respiratory care procedures and techniques. Participates as needed in the care process and as directed by the interdisciplinary team. Completes appropriate documentation in a timely manner and provides educational programs for VITAS staff members. QUALIFICATIONS Qualified candidates must have a minimum two years experience as a Respiratory Therapist. RRT: Acute care and home care field experience required. CRTT: minimum two years experience with at least one year acute care and one year home care field experience. Experience with respiratory-related home care equipment, compressed medical gases, concentrators and liquid oxygen. EDUCATION Graduate of an approved program to train Respiratory Therapists. N.B.R.C. (National Board for Respiratory Care) credentialed (CRTT minimum; RRT preferred). Current State License for Respiratory Care Practitioner, if applicable. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Account Development liaison is responsible for educating community care partners about the availability and benefits of, as well as the eligibility criteria for, Hospice and Palliative Care services for medically appropriate, terminally ill patients who meet all applicable hospice admission criteria. Also promotes Home Health services for non-Hospice patients to community care partners. Qualifications: Bachelor's degree in related field preferred or an equivalent combination of education and experience Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered); background in healthcare considered Ability to promote all service lines with potential referral sources in competitive areas Technically proficient with Outlook, Word, Excel, Power Point and other job-related software Professional presence with excellent communication skills (written and verbal), including public speaking Bi-lingual in Spanish preferred Mobile Driver - Valid driver's license and automobile insurance per Company policy Must be willing and able to travel throughout the designated service area Able to manage time and contacts effectively to achieve desired outcomes Ability to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies that result in referral generation and the achievement of goals Ability to work unsupervised, exercise a high degree of discretion and independent judgment while demonstrating the ability to make decisions which benefit the territory, Organization, and the management of the assigned individual budget Self-motivated and resourceful Competencies: Satisfactorily complete competency requirements for this position. Responsibilities of all Employees: Represent the Company professionally at all times through care delivered and/or services provided to all clients. Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices. Observe the Company's health, safety and security practices. Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. Use resources in a fiscally responsible manner. Promote the Company through participation in community and professional organizations. Participate proactively in improving performance at the organizational, departmental and individual levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support Company research and educational activities. Share expertise with co-workers, both formally and informally. Participate in Quality Assessment Performance Improvement activities as appropriate for the position. Job Responsibilities: Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other referral sources. Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory; includes participation in appropriate clinical groups and interaction with referral sources during business hours, as well as weekends, evenings and holidays in order to meet required admission goals. Activities resulting in 90% customer facing time/travel and less than 10% administrative duties. Responsible for ongoing territory management ensuring that assigned accounts reflect up-to-date, accurate profile information. Completes all sales call documentation in the CRM timely and with accuracy. Responsible for the development of data driven, comprehensive quarterly sales plans that focus on strategies that result in admission and program growth. Demonstrates creativity, innovation, and desire to create continued growth in assigned territory and accounts. Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averages greater than 50 sales calls per week. Develops new referral sources and businesses within assigned territory. Provides ongoing education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. Is a professional representative for the Organization and performs as an active, motivated, productive, professional and positive member of the sales team. Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program business development leader. Provides consistent, frequent communication with referral sources including, but not limited to, organizational quality, outcomes, competencies, and clinical criteria and differentiators. Performs at a high level as the account manager, providing exceptional customer service for all account related needs. Facilitates communication and resolution between the customer and team members. Communicates effectively with the Director of Business Development on identified customer concerns. Independently monitors trends related to account growth and loss and the development of new business. Quickly adjusts to self-correct where the need is identified, resulting in year-over-year growth for the territory. Constantly strives to improve the image of the Organization in the healthcare community. Meets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs. Completes work and documentation with accuracy and within assigned deadlines. Performs other duties as assigned. Compensation Pay Range: $65,996.22 - $98,994.33 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services * Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. * Reviews information on all pending patient admissions, all new admissions (assessments and history) and "alive" discharges to assure that eligibility and appropriateness criteria are met. * Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. * Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. * Reviews all imminent "alive" discharges to assure effective discharge planning. * Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. * Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. * Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. * Participates in on-call rotation. Staff Supervision and Management * Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator * Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. * Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior * Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. * Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance * Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. * Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. * Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. * Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. * Performs substantive chart reviews to assure there is evidence that quality care is being delivered. * Participates in the Outcomes Management and annual program review. * Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing * Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. * Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. * Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. * Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. * Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. * Participates in professional, voluntary or community service organizations Cost Containment * Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. * Monitors utilization of resources by every patient to assure cost effective delivery of services. * Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. * Approves all bills/invoices related to patient care services Professional Development * Attends inservices, educational seminars and workshops. * Develops and achieves professional growth goals and objectives. * Participates as a mentor of newly hired Team Managers. QUALIFICATIONS * Reliable transportation with appropriate license and insurance coverage for driver and passengers. * Private telephone in home. * Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. * Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. * Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. * Two years successful supervisory experience or equivalent in a health care organization. EDUCATION * Bachelor's degree preferred. * Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE * EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families and referral resources. Qualifications: Current Affiliate state or multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license. Minimum of one (1) year nursing experience; hospice or hospital experience preferred Active BLS for healthcare professionals from the American Heart Association or Red Cross. Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred Excellent critical decision making and problem-solving skills Excellent clinical and assessment skills Ability to use equipment with visual and auditory mechanisms Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines Ability to effectively handle stressful situations professionally and calmly with exceptional customer service Strong patient service skills Information seeking / probing skills Accurate knowledge transfer Listening, understanding, and responding Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits Ability to work in a cooperative team environment Able to exhibit a sense of urgency in daily work activities Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills Available to work shifts to accommodate extended hours of operation as scheduled Ability to perform sedentary work with frequent interruptions Ability to manage the emotional stress of working with and caring for terminally ill patients and their families Ability to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations Competencies: Satisfactorily complete competency requirements for this position. Responsibilities of all employees: Represent the Company professionally at all times through care delivered and/or services provided to all clients. Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices. Observe the Company's health, safety and security practices. Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. Use resources in a fiscally responsible manner. Promote the Company through participation in community and professional organizations. Participate proactively in improving performance at the organizational, departmental and individual levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support Company research and educational activities. Share expertise with coworkers both formally and informally. Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Triages phone calls and ensures that callers' needs are met efficiently using excellent customer service skills. Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. Responsible for the timely, courteous, and effective handling of clinical inquiries related to Chapters Health System's services. Positively promotes and clearly explains benefits of Chapters Health System's services. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate. Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). Provides reassurance to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates or completes in person visit when needed/or requested. Assists the patient and family to achieve the desired comfort levels. Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG). Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction. During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency. Performs other duties as assigned. Compensation Pay Range: $60,058.27 - $90,087.92 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The Per Diem - CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision. Qualifications: * High school diploma or GED or an equivalent combination of education and experience * Current certification as CNA in the state in which employee will be working * Minimum of six (6) months of CNA or Home Health Aide experience preferred * Active BLS for healthcare professionals from the American Heart Association or Red Cross. * For current Hope Employees: BLS should be obtained by January 1, 2025 * For current Capital Caring employees: BLS should be obtained by November 1, 2024 * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Reliable transportation to meet work schedule * Ability to use equipment with visual and auditory mechanisms * Ability to communicate (written and verbal) in English * Ability to manage the emotional stress of working with and caring for ill patients and their families * Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation * Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) * Must be able/willing to have contact with individuals with communicable diseases Competencies: * Satisfactorily complete competency requirements for this position Responsibilities of all employees: * Represent Company professionally at all times through care delivered and/or services provided to all clients * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse * Comply with Company policies, procedures and standard practices * Observe Company's health, safety and security practices * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company * Use resources in a fiscally responsible manner * Promote Company through participation in community and professional organizations * Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level * Advance electronic media skills. * Support company research and educational activities * Share expertise with co-workers both formally and informally * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Maintains competencies/contact hours as required by Company and regulations. * Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure. * Practices safe and proper body mechanics relative to moving, positioning and transferring patients. * Assists patient and or caregiver in maintaining a clean and safe home. * Provides caregiver relief as part of the Plan of Care. * Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN. * Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living. * Contributes to the development of the Plan of Care by reporting observations to RN. * Communicates any significant issues or symptoms to the RN or Clinical Manager. * During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency * * Performs other duties as assigned. Some locations may require: * Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance. Occasionally required to: stoop/crouch; kneel; climb stairs. Compensation Pay Rate: $18.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

Records physical findings, and formulates plan and prognosis, based on patient's condition. Discusses case with physician and other health professionals to prepare comprehensive patient care plan. Prescribes or recommends drugs or other forms of treatment. Monitors and maintains progress of patients and reports progress to supervising physician. Has the ability to work collaboratively with hospice employees and volunteers as part of an IDT. QUALIFICATIONS Qualified candidates must have a minimum of (2) years experience in hospice, home health or community health in the past five (5) years. While performing the duties of this position, the employee is regularly required to assist in lifting and transferring patients as required. Lift objects in excess of 20 pounds. Specific vision abilities required by this job include: close vision, distance vision and ability to adjust focus. The employee will be required to stand or walk in excess of one hour per day, talk, hear, sit, stoop, kneel and crouch as needed. EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Social Worker (SW) provides and coordinates a wide range of social services including psychosocial support to patients and their families. Qualifications: * Master's degree or above in Social Work (CSWE accredited); SWs hired before 2009 who have degrees in other fields are grandfathered in; SWs hired before 4/21/2019 who have BSWs are grandfathered in; Bachelor's degree may be considered depending on geographic area (Note: Home Health requires MSW) * Employees working in Georgia require current Georgia LCSW * Minimum of one (1) year of experience including social work/counseling internship in health care or hospital setting * Familiarity with and working knowledge of the concepts and practices of both adult and pediatric patients: Hospice: death and dying Palliative: serious illness * Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system * Experience in children, family, and group modalities * Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload * Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations. * Able to demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and flexibility * Excellent communication (verbal and written) and interpersonal skills * Ability to work in a team environment and intervene appropriately * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel to off-site locations * Ability to physically access any home, hospital, clinic, nursing home, and assisted living facility (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.) Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with company policies, procedures and standard practices. * Observe company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company. * Use resources in a fiscally responsible manner. * Promote company through participation in community and professional organizations. * Participate proactively in improving performance at the micro and macro levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate. Job Responsibilities: * Performs and documents psychosocial assessment. * Empowers patient/families to negotiate with resource providers and make decisions on their own behalf. * Assists other clinical staff in (1) understanding family dynamics as well as significant social and emotional factors related to health problems and (2) developing a plan to address issues in a nonjudgmental manner. * Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions. * Consults and collaborates with other professionals to promote quality care and continuity of patient/family care. * Performs other duties as assigned. Home Health Specific: * Participates in the development of the individualized Plan of Care and participates in Case Conferences. * Observes clinical symptoms, reaction to treatment regimen, and emotional status and reports to the appropriate staff along with pertinent changes. * Anticipates barriers to pain and symptom management; identifies differences in goals of curative and palliative care; and provides appropriate education. * Respects patient's wishes and stated goals when planning and providing care. Hospice Specific: * Shares joint responsibility with other clinicians and volunteers to provide care to patients and families including psychosocial support, advanced directive information, development of Plan of Care, and other social services depending on the patient/family needs. * Attends and participates in Interdisciplinary Group (IDG) meetings; assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care. * Evaluates bereavement needs including making condolence calls, evaluating risk and coordinating the Plan Care with Bereavement staff. Palliative Care Specific: * Assists the palliative care team and/or directly facilitates patient-family meetings for goal setting and advance care planning. * Provides emotional support for patients and families facing serious illness. * Coordinates educational and outreach services relevant to the social services - palliative care interface. * Provides liaison function: (1) between system-wide outpatient palliative care team and inpatient palliative care team, discharge planning and social service departments and (2) between palliative care team and community hospice, home care agencies, long term care facilities and other community services. Job Description Addendum for Social Worker in the Florida Keys & North Florida (3A): Duties may also include performance in bereavement counseling and volunteer coordination. * Evaluates the bereavement care needs for survivors (i.e., adults, children, families) in accordance with Company policy. Provides grief guidance and support to maintain the Plan of Care. * Facilitates bereavement and holiday support groups for children and adults. May attend memorial services. * Maintains bereavement documentation in a manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal, evaluation, plan, and intervention. * Recruits volunteers through community networking activities and marketing efforts. Screens potential volunteers through intake calls and interviews, and in training. * Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for Social Services/Bereavement, events, administrative support, and various other roles. * Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. Participates in volunteer-related special events, committees and task force groups. * Maintains records of volunteers, ensuring that all file requirements are met and kept current. * Participates in interdisciplinary group (IDG) meetings; providing feedback about patients and family members and serves as a liaison between team members and volunteers. Compensation Pay Range: $53,623.86 - $80,435.79 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

The LPN/LVN administers nursing care according to the plan of care to terminally ill patients admitted to the VITAS program, in accordance with the Nurse Practice Act in the State where the VITAS program is located. JOB RESPONSIBILITIES: Provides direct skilled bedside nursing care. Evaluates patient/family needs and assists in the preparation and execution of the interdisciplinary plan of care for each patient on the team. Performs selected acts in the care of the terminally ill under the supervision of a registered nurse; such acts include the administration of treatments and medications. Evaluates effectiveness of treatments and monitors patient's reactions. Reports significant findings or changes in the patient's condition to the registered nurse, Team Manager or Physician. Documents reports in clinical notes. Maintains a clean and safe environment for the patient and family. Maintain accurate documentation including but not limited to clinical notes on interdisciplinary charts. Evaluates patient/family response to care. Utilizes a wide variety of supportive and technical nursing skills in carrying out specific medical orders for administration of medication, performing specific treatments, monitoring diagnostic, therapeutic, and supportive measures. Assists the interdisciplinary team in the designing and delivering of interdisciplinary plan of care. Establishes therapeutic relationship with patients/families and invites their participation in the plan of care to ensure, as much as possible, their being able to function as independently as possible. Initiates and performs nursing protocols based on patient's needs relating to physical comfort and mental well-being which include, but are not limited to, positioning, mobilizing, bowel and bladder elimination, skin and wound care, personal hygiene and communication. Participates in patient/family teaching during daily care relative to understanding the illness and its treatment; maintaining of activities of daily living; self-care and self- medication, prevention and recognition of complications and preparation for discharge and follow-up. Plans and carries out a program of professional growth including, but not limited to, participating in regularly scheduled in-service programs and appropriate community educational offerings. Cooperates with education and research activities as assigned. 1. Participates in Nurse LPN/LVN on-call rotation/schedule as assigned in order to meet the needs of patients and families. 2. Is willing to work on flexible schedule, i.e., weekends or rotating shifts. JOB REQUIREMENTS Must have and maintain transportation to be used for work with required liability insurance and license. QUALIFICATIONS 1. Graduate of an approved school of Practical/Vocational nursing. 2. Currently licensed to practice nursing in the state where the VITAS program is located. 3. At least one year of satisfactory nursing experience, at least one year of which is an LPN/LVN in a hospital on an adult medical surgical unit. 4. Equivalent experience may be considered. RESTRICTIVE GUIDELINES IN CARE DELIVERY 1. Does NOT make initial patient nursing care assessments. 2. Supervised by a Registered Nurse 3. Reports to the applicable Team Manager ESSENTIAL FUNCTIONS/PHYSICAL DEMANDS The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to: · Assist in lifting and transferring patients, as required. · Lift objects in excess of 20 pounds · Stand or walk in excess of one hour per day · Talk and hear Specific vision abilities required by this job include: · Close vision · Distance vision · Ability to adjust focus The employee will be required to sit and stoop, kneel, and crouch.

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers. Qualifications: * Bachelor's degree (BA/BS) or an equivalent combination of education and experience * Minimum of two (2) years' experience in volunteer coordination, preferably in a health care setting * One (1) year supervisory experience strongly preferred * Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources * Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence * Strength in attention to detail and organizational skills * Program development and implementation skills * Must be able to interact successfully with clients, families and other agencies to present a positive and professional image * Bi-lingual preferred * Previous experience in health care and/or social services setting preferred * Excellent telephone and computer skills * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel in community * Ability to take initiative and work independently Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs. * Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Complies with Company policies, procedures and standard practices. * Observes the Company's health, safety and security practices. * Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Uses resources in a fiscally responsible manner. * Promotes the Company through participation in community and professional organizations. * Participates proactively in improving performance at the organizational, departmental and individual levels. * Improves own professional knowledge and skill level. * Advances electronic media skills. * Supports Company research and educational activities. * Shares expertise with co-workers both formally and informally. * Participates in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Meets standards of practice of the Volunteer Services Department. * Recruits volunteers through community networking activities and marketing efforts. * Screens potential volunteers through intake calls and interviews, and in training. * Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles. * Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. * Participates in volunteer-related special events, committees and task force groups. * Maintains records of volunteers, ensuring that all file requirements are met and kept current. * Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG). * Performs other duties as assigned. Compensation Pay Range: $17.89 - $25.76 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Job Profile Summary Role: The RN, Case Manager is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Team (IDT), and providing clinical, palliative and supportive care to the patient/family unit in order to keep the participant in their home environment as long as possible. Job Description Qualifications: * Current license as RN in the state where the employee will be working * Minimum of one (1) year nursing experience; hospice or hospital experience preferred * Employees working at PACE, certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs * Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Reliable transportation to meet visit schedule * Ability to use equipment with visual and auditory mechanisms * Ability to effectively communicate in English (verbal and written) * Ability to visit Participant in their homes to assessments * Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation * Active BLS for healthcare professionals from the American Heart Association or Red Cross. Some locations may require: * Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested. * Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. * Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Team (IDT). * Completes initial and semi-annual assessment for all Company services including, but not limited to: * Explains services to patients/families and addresses questions regarding patient needs, fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner * Provides information to Physicians and other IDT members and initiates Plan of Care to address patient's immediate needs * Initiates skilled nursing interventions to enhance prevention, prevent complications, alleviate symptoms and maximize physical and emotional comfort * Obtains Physician orders * Completes documentation per Company policy * Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public. * Communicates frequently with other members of the IDT. * Provides all necessary clinical communication timely using SBAR. * Discusses any potential needs with after-hours staff. * Develops strong relationships with case managers, physicians, etc. at facilities. Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Provides and manages direct care to patients and families as part of Interdisciplinary Team (IDT), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. * Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient's evolving needs. * Educates patient, family, caregivers and other health professionals about disease process and decline, prevention, palliative interventions, care giving, dying process and safety practices. * Participant visit frequency dependent on risk score/needs to be determined * Home visits to assess home safety, medication compliance, nutritional compliance, DME compliance- ability to live safely in the community. * Reports changes in the patient's condition to appropriate members of the IDT or other health professionals. * Participates with the IDT to evaluate hospice referrals/admissions for level of care appropriateness. * Attends daily IDT collaboration meetings * Presents concise and pertinent oral and written reports to IDT; respects and encourages input from all disciplines. * Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. * Supervises patient care provided by Community Health Workers and Home Health Aides as requested. * During times of emergencies (i.e. Hurricanes, etc.), the RN, Case Manager may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency. * Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs. Compensation Pay Range: $60,058.27 - $90,087.92 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent “alive” discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V

WHO WE ARE We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a hospice social worker, you will provide emotional and logistical support to patients and their loved ones during an important and vulnerable time. You will ensure VITAS patients reach the end of life with their affairs in order, honoring their wishes for finances, funeral arrangements, and more. Their loved ones will trust you to help them navigate the grieving process. Whether you're granting an end-of-life wish or simply listening to a patient's stories at their bedside, your actions-large and small-will make a meaningful difference in the lives of patients and their families. WHERE YOU'LL WORK Each day is different for our social workers. You will spend most of your time caring for hospice patients wherever they call home, which may be a private residence, or an assisted living/skilled nursing facility. About once a week, you'll come to the office to meet with the rest of your interdisciplinary team: the RNs, physicians, chaplains, and fellow nurses who work together to provide 360-degree support to the patients and families we serve. WHAT'S EXPECTED FROM YOU VITAS social workers honor the trust of our patients and center others in their work. In addition to having your social work license, reliable transportation, and at least one year of social work experience in a health care setting, you'll approach your work with the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey. QUALIFICATIONS Masters of Social Work required from a school accredited by the Council on Social Work Education, unless grandfathered in per the 2008 Medicare Hospice Condition of Participation At least one year social work experience in a health care setting. Experience as a social worker with the terminally ill and their families, preferred License and/or Certification if required by State Minimum State Requirements for the following states: CT: Licensed Master Social Worker (LMSW) DC: Licensed Graduate Social Worker (LGSW) DE: Licensed Master Social Worker (LMSW) FL: Licensed Clinical Social Worker (LCSW) GA: MSW must be supervised by LCSW up to obtaining LMSW IL: Licensed Social Worker (LSW) NJ: Licensed Social Worker (LSW) OH: Licensed Social Worker (LSW) TX: Licensed Master Social Worker (LMSW) WI: Social Worker Certificate SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision. Qualifications: * High school diploma or GED or an equivalent combination of education and experience * Current certification as CNA in the state in which employee will be working * Minimum of six (6) months of CNA or Home Health Aide experience preferred * Active BLS for healthcare professionals from the American Heart Association or Red Cross. * For current Hope Employees: BLS should be obtained by January 1, 2025 * For current Capital Caring employees: BLS should be obtained by November 1, 2024 * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Reliable transportation to meet work schedule * Ability to use equipment with visual and auditory mechanisms * Ability to communicate (written and verbal) in English * Ability to manage the emotional stress of working with and caring for ill patients and their families * Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation * Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) * Must be able/willing to have contact with individuals with communicable diseases Competencies: * Satisfactorily complete competency requirements for this position Responsibilities of all employees: * Represent Company professionally at all times through care delivered and/or services provided to all clients * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse * Comply with Company policies, procedures and standard practices * Observe Company's health, safety and security practices * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company * Use resources in a fiscally responsible manner * Promote Company through participation in community and professional organizations * Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level * Advance electronic media skills. * Support company research and educational activities * Share expertise with co-workers both formally and informally * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. * Job Responsibilities: * Maintains competencies/contact hours as required by Company and regulations. * Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure. * Practices safe and proper body mechanics relative to moving, positioning and transferring patients. * Assists patient and or caregiver in maintaining a clean and safe home. * Provides caregiver relief as part of the Plan of Care. * Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN. * Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living. * Contributes to the development of the Plan of Care by reporting observations to RN. * Communicates any significant issues or symptoms to the RN or Clinical Manager. * During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency * * Performs other duties as assigned. * Some locations may require: * Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing. * Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance. Occasionally required to: stoop/crouch; kneel; climb stairs. Compensation Pay Range: $16.48 - $23.69 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The Patient Family Liaison is responsible for presenting Chapters Health System's services to patients, families, and community partners. The Patient Family Liaison works closely with families to ensure that they are appropriately connected to clinical, social, and community resources. Alternating weekends required. Visits will be in hospitals, facilities, and homes. Qualifications: * High school diploma or equivalent required; Associate or Bachelor's degree preferred * Minimum of two (2) years' experience in medical, home health, hospice, social work or sales * CNA, MA or LPN certification or other relevant certification preferred * Experience providing information to families and patients * Strong knowledge of the Medicare hospice benefit including eligibility requirements, levels of care, services provided, and reimbursement of services * Ability to work in a fast-paced environment * Strong communication skills (verbal and written) * Ability to learn Company's lines of services * Excellent customer service focus * Detail oriented * Ability to multitask and prioritize * Ability to present oneself in a professional manner * Ability to manage physical demands and emotional stress of workload * Strong goal/outcome orientation with exceptional time-management skills * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Reliable transportation to meet schedule Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Responsible for receiving referrals and appointments for patient and family meetings. Forwards referrals to Care Access Coordinators to enter into EMR. * Works collaboratively with the admission and sales teams while supporting patient, family, and referral partner's needs. * Effectively communicates the benefits of the service lines to patients, families, and partners. Explains hospice services and philosophy of care and assesses patients and families' goals. May obtain consents. * Conducts assigned visits as determined by the Care Connect Department. Communicates with Nurse the outcome of meetings regarding patient/family goals of care, anticipated discharge dates, location and any other factors impacting hospice admission. * Follows-up with Nurse or Social Worker regarding discharge plans. * Maintains good records, including outcome of patient family meetings through regular use of EMR and assigned reports. Documents follow-up plans in collaboration with or as directed by Nurse. * Maintains a high level of urgency in responding to customer needs. * Establishes and maintains professional relationships between Chapters Health System, its hospice affiliates, and community partners (including hospitals, physicians, long term care facilities, and assisted living facilities, where applicable). * Performs other duties as assigned. Compensation Pay Range: $45,017.18 - $64,824.08 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.