Chapters Health System jobs in Orlando, FL - 61 jobs

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Account Development liaison is responsible for educating community care partners about the availability and benefits of, as well as the eligibility criteria for, Hospice and Palliative Care services for medically appropriate, terminally ill patients who meet all applicable hospice admission criteria. Also promotes Home Health services for non-Hospice patients to community care partners. Qualifications: * Bachelor's degree in related field preferred or an equivalent combination of education and experience * Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered); background in healthcare considered * Ability to promote all service lines with potential referral sources in competitive areas * Technically proficient with Outlook, Word, Excel, Power Point and other job-related software * Professional presence with excellent communication skills (written and verbal), including public speaking * Bi-lingual in Spanish preferred * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Must be willing and able to travel throughout the designated service area * Able to manage time and contacts effectively to achieve desired outcomes * Ability to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies that result in referral generation and the achievement of goals * Ability to work unsupervised, exercise a high degree of discretion and independent judgment while demonstrating the ability to make decisions which benefit the territory, Organization, and the management of the assigned individual budget * Self-motivated and resourceful Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all Employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers, both formally and informally. * Participate in Quality Assessment Performance Improvement activities as appropriate for the position. Job Responsibilities: * Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other referral sources. * Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory; includes participation in appropriate clinical groups and interaction with referral sources during business hours, as well as weekends, evenings and holidays in order to meet required admission goals. Activities resulting in 90% customer facing time/travel and less than 10% administrative duties. * Responsible for ongoing territory management ensuring that assigned accounts reflect up-to-date, accurate profile information. Completes all sales call documentation in the CRM timely and with accuracy. * Responsible for the development of data driven, comprehensive quarterly sales plans that focus on strategies that result in admission and program growth. * Demonstrates creativity, innovation, and desire to create continued growth in assigned territory and accounts. * Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averages greater than 50 sales calls per week. * Develops new referral sources and businesses within assigned territory. * Provides ongoing education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. Is a professional representative for the Organization and performs as an active, motivated, productive, professional and positive member of the sales team. * Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program business development leader. * Provides consistent, frequent communication with referral sources including, but not limited to, organizational quality, outcomes, competencies, and clinical criteria and differentiators. * Performs at a high level as the account manager, providing exceptional customer service for all account related needs. Facilitates communication and resolution between the customer and team members. * Communicates effectively with the Director of Business Development on identified customer concerns. * Independently monitors trends related to account growth and loss and the development of new business. Quickly adjusts to self-correct where the need is identified, resulting in year-over-year growth for the territory. * Constantly strives to improve the image of the Organization in the healthcare community. * Meets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs. Completes work and documentation with accuracy and within assigned deadlines. * Performs other duties as assigned. Compensation Pay Range: $65,996.22 - $98,994.33 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

WHO WE ARE At VITAS Healthcare, we've been the nation's leading end-of-life care provider for more than 45 years. We're not just a hospice company-we're a mission-driven movement built on compassion, support, and growth When you join VITAS, you're stepping into a culture that invests in you: your development, your goals, and your impact. With programs in 15+ states and a nationally recognized employee experience, we promote from within, reward performance, and support ambitious professionals ready to make a difference. WHAT YOU'LL DO As a VITAS Representative, you'll be at the front line of change-educating physicians, healthcare leaders & professionals about the value of hospice care. You'll: Build trusted relationships with physician, healthcare leaders & professionals Confidently guide referral sources through understanding the prognostication, the value proposition of hospice & how to have effective conversations for families facing serious illness Champion the benefits of the Medicare hospice benefit Work alongside clinical partners to ensure patients receive the right care at the right time This is a role for someone who's ready to grow, eager to learn, and driven to serve. WHERE YOU'LL WORK You'll be based out of a local VITAS office and actively engaging across your territory. Whether it's a physician's office, hospital, or care facility-you'll go where the need is, always focused on making meaningful connections. WHAT WE'RE LOOKING FOR You're a strong communicator. You thrive on challenges. You're passionate about helping others and hungry to learn a meaningful, evolving business. If you're a motivated professional who wants to grow into a mission-aligned career, you'll find the tools, mentorship, and momentum here. At VITAS, we value: Adaptability in dynamic, people-driven environments A solution-oriented mindset that thrives on overcoming obstacles The heart and drive to connect, educate, and truly make a difference WHY THIS MATTERS Every day, you'll help ensure that patients and families receive comfort, dignity, and peace at life's most important moments. And in doing so, you'll grow your career, your confidence, and your sense of purpose. This is more than a sales role-it's a calling. Ready to answer? QUALIFICATIONS Minimum 2 years sales experience or in healthcare services preferred Participated in competitive team environment that involved individual accountably and teamwork Able to demonstrate examples on critical thinking and created solutions Past military service a plus Experience with volunteer organization a plus Hospice experience preferred but, not required Evidence of achieving sales goals within the market and/or demonstrates track record of consistently exceeding corporate goals Strong customer service, sense of urgency and problem solving skills Time Management and Organizational Skills Demonstrated knowledge and successful application of a need satisfaction selling process Ability to manage a territory, to conduct sales calls and to generate sales by building long term business partnerships Strong interpersonal skills within all levels of an organization EDUCATION Bachelor's degree in Nursing or related field from an accredited college or university or the international equivalent preferred. See table above for specific requirements per state. Other acceptable licenses include: RN, LPN/LVN, SW

The medical director of VITAS fulfills two primary functions, each of which is expected to consume approximately one half of the time and work effort of the position: The medical director has overall responsibility for medical direction of the care and treatment of patients and their families rendered by the hospice care team, and shall consult and cooperate with the patient's attending physician. The medical director provides physician direction and guidance to the hospice program, its physician employees, and other staff and volunteers to assure the maintenance of quality standards of care for patients and families. The medical director educates practicing physicians and others engaged in health care services regarding the hospice program and its potential benefits to patients. In fulfilling the two primary functions explained above, the medical director performs the following duties: Quality of Clinical Care Assure appropriate evaluation and certification of terminal prognosis of patients. Assure the quality of initial plans of care. Assure the quality of comprehensive plans of care. Assure the accuracy of documentation. Review revocations. Review recertifications of terminal prognosis. Review the quality of pain and symptom management. Provide medical expertise on pain and symptom management to admission and patient care staff. Provide medical expertise on the evaluation of terminal prognosis to admission and patient care staff. Actively participate in formal QI functions and committees. Actively participate in Interdisciplinary Group. Actively participate in Ethics Committee. Interact with attending physicians as necessary regarding pain and symptom manage ment issues and issues involving patient prognosis Periodically attend home care team meetings and rounds in inpatient units. Supervision of team physicians (home care and inpatient) Interview and participate in the hiring and contracting of team physicians with the general manager, patient care administrator and/or team manager. Orient team physicians as to clinical responsibilities and the principles of palliative medicine. Periodically review the quality of clinical care provided by the team physician. Periodically review the quality of the quality of the documentation of visits made by the team physician. Assure that documentation of visits supports the CPT coded level of service billed. Ensure proper team physician participation and support in team meetings. Ensure proper team physician support to the VITAS nurse, team manager, and other clinical team members. Participate with the team manager in the yearly formal evaluation of the team physician. Ensure that a physician on-call rotation is established so that there is team physician support available 24 hours a day, 7 days a week. Management Participate as an active member of the local/regional management team (includes budget process, strategic planning, etc.) Actively participate in responding to audits and denials from third party insurance and intermediaries (i.e. Medicare) Ensure that all contracted physicians (team physicians and consulting physicians) are properly credentialed via the VITAS Credentialing process. Serve on the VITAS Credentialing Committee. In Wisconsin the medical director also supervises the following functions of the consultant pharmacist: Ensure medications are utilized within accepted standards of practice. Ensure a system is developed and maintained that documents the disposal of controlled drugs. Community Relations Educate community physicians on the principles of palliative medicine. Provide resource and consultative support to community physicians in palliative medicine. Attend and present at medical staff and other medical community conferences on palliative medicine. Serve as liaison between the hospice and community physicians. Make regular contacts with practicing physicians to introduce the hospice program, to educate physicians regarding individuals for whom hospice may be appropriate, and to answer clinical and other concerns of physicians with respect to hospice. Assist in introducing the VITAS program to long term care providers, managed care providers, hospitals, and others. Conduct educational seminars, in services, and presentations to physicians, nurses, and other health care audiences whose support for and understanding of the hospice program is integral to assuring that hospice services are made accessible to patients and families. Education and Research Assist in the development of and actively participate in clinical training for all hospice patient care and admissions personnel. Actively participate in medical and nursing education programs on palliative medicine that may be provided by VITAS to medical and nursing colleges in the community. Assist in the development of and actively participate in research protocols on both the local and corporate level. Be a member of and participate in professional organizations related to palliative medicine. QUALIFICATIONS Knowledge of the principles and practice of primary medical care, with at least a working knowledge of oncology. Knowledge of palliative care with particular emphasis on control of symptoms associated with terminal illness. Ability to work collaboratively with patients' attending physicians to implement the hospice program and effect optimum medical care. Ability to work collaboratively with hospice employees and volunteers as part of an interdisciplinary team. Membership in good standing on the medical staff of an accredited hospital in the state in which the hospice is located. Medical malpractice and liability insurance in amounts and with carriers satisfactory to VITAS. Positive recommendation to the general manager or area vice president from corporate medical officer. EDUCATION License to practice medicine in the state in which the program is operating. Board certification in a medical specialty which deals with care of the terminally ill, such as Internal Medicine, Oncology or Family Practice, with at least a working knowledge of medical oncology and demonstrated expertise in the principles of palliative medicine and symptom management. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision. Qualifications: High school diploma or GED or an equivalent combination of education and experience Current certification as CNA in the state in which employee will be working Minimum of six (6) months of CNA or Home Health Aide experience preferred Active BLS for healthcare professionals from the American Heart Association or Red Cross. For current Hope Employees: BLS should be obtained by January 1, 2025 For current Capital Caring employees: BLS should be obtained by November 1, 2024 Mobile Driver - Valid driver's license and automobile insurance per Company policy Reliable transportation to meet work schedule Ability to use equipment with visual and auditory mechanisms Ability to communicate (written and verbal) in English Ability to manage the emotional stress of working with and caring for ill patients and their families Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) Must be able/willing to have contact with individuals with communicable diseases Competencies: Satisfactorily complete competency requirements for this position Responsibilities of all employees: Represent Company professionally at all times through care delivered and/or services provided to all clients Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse Comply with Company policies, procedures and standard practices Observe Company's health, safety and security practices Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company Use resources in a fiscally responsible manner Promote Company through participation in community and professional organizations Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level Advance electronic media skills. Support company research and educational activities Share expertise with co-workers both formally and informally Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Maintains competencies/contact hours as required by Company and regulations. Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure. Practices safe and proper body mechanics relative to moving, positioning and transferring patients. Assists patient and or caregiver in maintaining a clean and safe home. Provides caregiver relief as part of the Plan of Care. Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN. Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living. Contributes to the development of the Plan of Care by reporting observations to RN. Communicates any significant issues or symptoms to the RN or Clinical Manager. During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency Performs other duties as assigned. Some locations may require: Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance. Occasionally required to: stoop/crouch; kneel; climb stairs. Compensation Pay Range: $16.48 - $23.69 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

WHO WE ARE We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a home care hospice physician, you will use your compassion, communication skills and deep expertise to build meaningful relationships with patients and families, providing the highest-quality care at the most challenging point in life. You will see the person behind each prognosis and create care plans centered around the patient's wishes, needs, and beliefs, often working in concert with the patient's primary care physician. Manage approximately 45-60 patients in their home settings via an interdisciplinary team approach. Make visits in-person and via telehealth. Participate in Weekly team IDG meetings. With your strong sense of commitment, you will advocate for your patients, discussing goals for their care while addressing their hopes and fears. You will live the hospice mission, seeking teachable moments everywhere, and educate patients, caregivers, and the communities you serve on the benefits of compassionate, dignified end-of-life care. WHERE YOU'LL WORK Each day is different. You will spend most of your time caring for hospice patients and families wherever they call home, whether that means a private residence or an assisted living/skilled nursing facility. Once a week, you'll visit your local program office to discuss cases with members of your interdisciplinary team, including social workers, chaplains, and nurses. All of these roles collaborate to provide holistic support for the patients and families we serve. WHAT'S EXPECTED FROM YOU VITAS physicians must be licensed to practice medicine or osteopathy in the state in which their program operates. In addition to being board-certified or board-eligible in hospice and palliative medicine, internal medicine, family practice, or a related specialty, you should be familiar with the principles of hospice and registered with the DEA. You'll also have the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services * Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. * Reviews information on all pending patient admissions, all new admissions (assessments and history) and "alive" discharges to assure that eligibility and appropriateness criteria are met. * Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. * Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. * Reviews all imminent "alive" discharges to assure effective discharge planning. * Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. * Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. * Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. * Participates in on-call rotation. Staff Supervision and Management * Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator * Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. * Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior * Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. * Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance * Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. * Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. * Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. * Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. * Performs substantive chart reviews to assure there is evidence that quality care is being delivered. * Participates in the Outcomes Management and annual program review. * Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing * Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. * Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. * Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. * Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. * Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. * Participates in professional, voluntary or community service organizations Cost Containment * Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. * Monitors utilization of resources by every patient to assure cost effective delivery of services. * Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. * Approves all bills/invoices related to patient care services Professional Development * Attends inservices, educational seminars and workshops. * Develops and achieves professional growth goals and objectives. * Participates as a mentor of newly hired Team Managers. QUALIFICATIONS * Reliable transportation with appropriate license and insurance coverage for driver and passengers. * Private telephone in home. * Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. * Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. * Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. * Two years successful supervisory experience or equivalent in a health care organization. EDUCATION * Bachelor's degree preferred. * Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE * EOE/AA M/F/D/V

The Chaplain is a member of the interdisciplinary team and focuses on the spiritual needs of patients, families, caregivers and staff, including volunteers. The chaplain provides pastoral care interventions, including pastoral counseling, which are determined by spiritual assessment, the specific setting and sensitivity to a variety of values, beliefs and religious orientations. The chaplain seeks excellence in pastoral care, which requires authentic demeanor, compassion and skill in dealing with the spiritual dynamics of illness, loss and death. QUALIFICATIONS * Qualified candidates must have Ordination or Commission to function in a ministry of pastoral care and has received the endorsement of and is in good standing with his/her body of faith. * Five years of pastoral experience preferred - two in a clinical setting. * A minimum of 1 unit (400 hours), preferably two (2) or more, of Clinical Pastoral Education (CPE) accredited by one of the following: Association for Clinical Pastoral Education, National Association of Catholic Chaplains or the Canadian Association for Pastoral Practice and Education. * Equivalencies to CPE may include one of the following: Evidence of clinical pastoral educational experience that includes supervision of ministry, peer group participation and theological reflection; AAMFT, AAPC, or AMHC certification; or DMin or other accredited graduate degree in pastoral care. * Knowledge and skill in dealing with spiritual dynamics of illness, loss and death. * Ability to function as a member of an interdisciplinary team. * Commitment to professional growth and development. EDUCATION * Bachelor's degree required from an accredited institution. * Master's of Divinity or equivalent graduate degree from an accredited (ATS) seminary or theological school required. SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V

PRIMARY FUNCTION The Respiratory Therapist will provide respiratory services to VITAS patients so that the quality of life might be enhanced. Assesses the respiratory status of patients admitted into the VITAS program as directed by the interdisciplinary team. Evaluates the effectiveness of the present respiratory regimen. Provides input into the interdisciplinary plan of care to promote optimal respiratory function related to the patient's potential. Instructs patients and caregivers in appropriate respiratory care procedures and techniques. Participates as needed in the care process and as directed by the interdisciplinary team. Completes appropriate documentation in a timely manner and provides educational programs for VITAS staff members. QUALIFICATIONS * Qualified candidates must have a minimum two years experience as a Respiratory Therapist. * RRT: Acute care and home care field experience required. * CRTT: minimum two years experience with at least one year acute care and one year home care field experience. * Experience with respiratory-related home care equipment, compressed medical gases, concentrators and liquid oxygen. EDUCATION * Graduate of an approved program to train Respiratory Therapists. N.B.R.C. (National Board for Respiratory Care) credentialed (CRTT minimum; RRT preferred). * Current State License for Respiratory Care Practitioner, if applicable. SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V

The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Team Manager and who is generally responsible for accomplishing all patient care related clerical procedures. Screens telephone calls for Team Manager. Facilitates communication between pa tients/families and other team members, including volunteers. Takes and keeps daily schedule for all team members. Attends weekly team meetings. Prepares agenda for team meeting. Follows through on assignments given by the Team Manager. Establishes, maintains, and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms. Provides back-up documentation to Billing Department routinely and as requested. Orders D.M.E. and maintains record of dates ordered and picked-up. Enters patient care and volunteer data into Vx and event tracking. Communicates with staff and outside agencies as directed by Team Manager. When the program utilizes part time staff, the PCS will maintain a list of all part-time staff jointly with other patient care secretaries. Contacts and schedules part-time staff at the direction of Team Manager. Jointly with other patient care secretaries, orders supplies and documentation forms used by the team. Does routine correspondence for Team Manager and other members of the team. Sorts and processes all patient care mail jointly with other patient care secretaries. Maintains A.D.T. and checks census daily for accuracy. In programs that have more than one patient care secretary, they will cover for each other for lunch, for team meetings, and for other short intervals of absence. Handles other tasks as assigned by the Team Manager. QUALIFICATIONS Three years prior work experience preferred. Good typing skills. Computer literate. Able to handle multiple tasks. Excellent communication skills Good telephone skills EDUCATION High school graduate or equivalent required. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

Salary Range: $26-$28/Hour WHO WE ARE We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a hospice social worker, you will provide emotional and logistical support to patients and their loved ones during an important and vulnerable time. You will ensure VITAS patients reach the end of life with their affairs in order, honoring their wishes for finances, funeral arrangements, and more. Their loved ones will trust you to help them navigate the grieving process. Whether you're granting an end-of-life wish or simply listening to a patient's stories at their bedside, your actions-large and small-will make a meaningful difference in the lives of patients and their families. WHERE YOU'LL WORK Each day is different for our social workers. You will spend most of your time caring for hospice patients wherever they call home, which may be a private residence, or an assisted living/skilled nursing facility. About once a week, you'll come to the office to meet with the rest of your interdisciplinary team: the RNs, physicians, chaplains, and fellow nurses who work together to provide 360-degree support to the patients and families we serve. WHAT'S EXPECTED FROM YOU VITAS social workers honor the trust of our patients and center others in their work. In addition to having your social work license, reliable transportation, and at least one year of social work experience in a health care setting, you'll approach your work with the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey. JOB REQUIREMENTS * Ability to travel per job requirements. * Thorough knowledge of community resources or the desire/ability to obtain this knowledge. * Knowledge of key psychosocial issues prevalent with terminally ill patients and their family/caregivers, including the knowledge of effective psychosocial inter mentions to address those issues. * Capacity to relate and work well with others as a member of an interdisciplinary team. * Excellent listening and communication skills. * Ability to be an effective patient and family advocate- both within the patient/family unit, within the core IDG, and within community agencies and the like. QUALIFICATIONS * Masters of Social Work required from a school accredited by the Council on Social Work Education, unless grandfathered in per the 2008 Medicare Hospice Condition of Participation * At least one year social work experience in a health care setting. * Experience as a social worker with the terminally ill and their families, preferred * License and/or Certification if required by State Minimum State Requirements for the following states: CT: Licensed Master Social Worker (LMSW) DC: Licensed Graduate Social Worker (LGSW) DE: Licensed Master Social Worker (LMSW) GA: MSW must be supervised by LCSW up to obtaining LMSW IL: Licensed Social Worker (LSW) NJ: Licensed Social Worker (LSW) OH: Licensed Social Worker (LSW) TX: Licensed Master Social Worker (LMSW) WI: Social Worker Certificate SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V #LI-MS1

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The Per Diem - CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision. Qualifications: High school diploma or GED or an equivalent combination of education and experience Current certification as CNA in the state in which employee will be working Minimum of six (6) months of CNA or Home Health Aide experience preferred Active BLS for healthcare professionals from the American Heart Association or Red Cross. For current Hope Employees: BLS should be obtained by January 1, 2025 For current Capital Caring employees: BLS should be obtained by November 1, 2024 Mobile Driver - Valid driver's license and automobile insurance per Company policy Reliable transportation to meet work schedule Ability to use equipment with visual and auditory mechanisms Ability to communicate (written and verbal) in English Ability to manage the emotional stress of working with and caring for ill patients and their families Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) Must be able/willing to have contact with individuals with communicable diseases Competencies: Satisfactorily complete competency requirements for this position Responsibilities of all employees: Represent Company professionally at all times through care delivered and/or services provided to all clients Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse Comply with Company policies, procedures and standard practices Observe Company's health, safety and security practices Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company Use resources in a fiscally responsible manner Promote Company through participation in community and professional organizations Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level Advance electronic media skills. Support company research and educational activities Share expertise with co-workers both formally and informally Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Maintains competencies/contact hours as required by Company and regulations. Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure. Practices safe and proper body mechanics relative to moving, positioning and transferring patients. Assists patient and or caregiver in maintaining a clean and safe home. Provides caregiver relief as part of the Plan of Care. Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN. Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living. Contributes to the development of the Plan of Care by reporting observations to RN. Communicates any significant issues or symptoms to the RN or Clinical Manager. During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency Performs other duties as assigned. Some locations may require: Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance. Occasionally required to: stoop/crouch; kneel; climb stairs. Compensation Pay Rate: $18.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Records physical findings, and formulates plan and prognosis, based on patient's condition. Discusses case with physician and other health professionals to prepare comprehensive patient care plan. Prescribes or recommends drugs or other forms of treatment. Monitors and maintains progress of patients and reports progress to supervising physician. Has the ability to work collaboratively with hospice employees and volunteers as part of an IDT. QUALIFICATIONS Qualified candidates must have a minimum of (2) years experience in hospice, home health or community health in the past five (5) years. While performing the duties of this position, the employee is regularly required to assist in lifting and transferring patients as required. Lift objects in excess of 20 pounds. Specific vision abilities required by this job include: close vision, distance vision and ability to adjust focus. The employee will be required to stand or walk in excess of one hour per day, talk, hear, sit, stoop, kneel and crouch as needed. EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

QUALIFICATIONS Qualified candidates must have reliable transportation with adequate insurance coverage for driver and passengers. Ability to travel per job requirements. EDUCATION Bachelors degree in Child Life , Child Development or a closely related field. Completion of child life internship. Certified Child lLifeSpecialist , by exa within one year of hire. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Clinical Team Leader (CTL) is responsible for the daily clinical coordination and support of staff providing hospice care to the patient/family unit as indicated in the plan of care. Provides and manages direct care to patients. Qualifications: Current RN license in the state in which you work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license Minimum of two (2) years' nursing experience Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023 Mobile Driver - Valid driver's license and automobile insurance per Company policy Reliable transportation to meet visit schedule Excellent critical decision making and problem solving skills Ability to use equipment with visual and auditory mechanisms Ability to effectively communicate in English Flexible schedule to meet the needs of patients Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves Ability to manage the emotional stress of working with and caring for terminally ill patients and their families Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Competencies: Satisfactorily complete competency requirements for this position. Responsibilities of all employees: Represent the Company professionally at all times through care delivered and/or services provided to all clients. Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices. Observe the Company's health, safety and security practices. Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. Use resources in a fiscally responsible manner. Promote the Company through participation in community and professional organizations. Participate proactively in improving performance at the organizational, departmental and individual levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support Company research and educational activities. Share expertise with co-workers both formally and informally. Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Leadership Success Factors: Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience. Initiative. Originate action to achieve goals. Management Identification. Identify with and accept the problems and responsibilities of management. Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources. Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results. Leadership. Use appropriate interpersonal styles and methods in guiding others. Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse. Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance. Job Responsibilities: Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. Coordinates employees and patient care to ensure that the needs of the patient and family are met using best standards of practice and in an efficient manner. Recommends alternate approaches to patient care as indicated while ensuring that policies and procedures are followed. Provides education to IDG members regarding symptom control, case management, Company, community and financial resources guided by Policy and Procedure. Enhances the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person. Acts as primary clinical resource for clinical staff. Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed. Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process. Communicates in a clear and accurate manner. Provides constructive feedback and resolves conflict directly. Assists others to improve communication skills. Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. Ensures timely attention to customer concerns and complaints. Provides outstanding customer care to patient and families. Assists in reviewing patient care documentation and providing on-site clinical supervisory visits to identify strengths and areas of development for the clinical staff. Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs. This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Job Profile Summary Role: Under RN supervision, the LPN is responsible for providing nursing interventions and teaching skills to maximize patient comfort and to enhance the quality of life to the patient/family unit. Qualifications: A high school diploma or G.E.D. or an equivalent combination of education and experience Current LPN licensure in the state of employment IV certification required at time of hire beginning November 10, 2024. Employees in this job prior to November 10, 2024 will be required to obtain certification by June 10, 2025. Active BLS for healthcare professionals from the American Heart Association or Red Cross. For current Hope Employees: BLS should be obtained by January 1, 2025 For current Capital Caring employees: BLS should be obtained by November 1, 2024 Mobile Driver - Valid driver's license and automobile insurance per Company policy Reliable transportation to meet visit schedule If working in an inpatient unit certificate of completion of 30 hour Infusion Therapy Course and in-house 8-hour Infusion Class preferred Ability to communicate (written and verbal) in English Flexible schedule to meet the needs of patients Ability to use equipment with visual and auditory mechanisms Ability to manage the emotional stress of working with and caring for terminally ill patients and their families Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Can work within their scope or practice per state regulations Competencies: Satisfactorily complete competency requirements for this position. Responsibilities of all employees: Represent the Company professionally at all times through care delivered and/or services provided to all clients. Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices. Observe the Company's health, safety and security practices. Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. Use resources in a fiscally responsible manner. Promote the Company through participation in community and professional organizations. Participate proactively in improving performance at the organizational, departmental and individual levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support Company research and educational activities. Share expertise with co-workers both formally and informally. Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Under the direction of an RN, provides nursing tasks to patients and families such as continuous care, dressing changes, catheter changes as identified in the plan of care developed by the Interdisciplinary Group (IDG). Demonstrates clinical skills regarding application of Company policies and procedures such as: medication administration, symptom management, and patient/family relationships. Observes/monitors patients for alterations in body systems, pain and symptoms and reports to RN. Observes and reports signs of adverse reactions and responses to treatments and reports to RN. Reports findings to physicians, APRNs and physician's assistants following collaboration with RN. Performs venipuncture for blood specimens. Performs Central Venous Line (CVL) site observation/inspection; venous access device dressing, cap change and flushing venous access device; IV medication and fluid administration, IV pushes (per procedure) and venipuncture. May not make any changes to infusion pump including, but not limited to, rate changes and IV bag changes. Documents per policy and procedure in medical record. During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency Performs other duties as assigned. Some locations may require: Cross training to Hospice House positions of equal licensure/certification and scope when census calls for flexible staffing. Compensation Pay Range: $17.21 - $25.81 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Social Worker (SW) provides and coordinates a wide range of social services including psychosocial support to patients and their families. Qualifications: * Master's degree or above in Social Work (CSWE accredited); SWs hired before 2009 who have degrees in other fields are grandfathered in; SWs hired before 4/21/2019 who have BSWs are grandfathered in; Bachelor's degree may be considered depending on geographic area (Note: Home Health requires MSW) * Employees working in Georgia require current Georgia LCSW * Minimum of one (1) year of experience including social work/counseling internship in health care or hospital setting * Familiarity with and working knowledge of the concepts and practices of both adult and pediatric patients: Hospice: death and dying Palliative: serious illness * Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system * Experience in children, family, and group modalities * Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload * Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations. * Able to demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and flexibility * Excellent communication (verbal and written) and interpersonal skills * Ability to work in a team environment and intervene appropriately * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel to off-site locations * Ability to physically access any home, hospital, clinic, nursing home, and assisted living facility (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.) Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with company policies, procedures and standard practices. * Observe company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company. * Use resources in a fiscally responsible manner. * Promote company through participation in community and professional organizations. * Participate proactively in improving performance at the micro and macro levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate. Job Responsibilities: * Performs and documents psychosocial assessment. * Empowers patient/families to negotiate with resource providers and make decisions on their own behalf. * Assists other clinical staff in (1) understanding family dynamics as well as significant social and emotional factors related to health problems and (2) developing a plan to address issues in a nonjudgmental manner. * Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions. * Consults and collaborates with other professionals to promote quality care and continuity of patient/family care. * Performs other duties as assigned. Home Health Specific: * Participates in the development of the individualized Plan of Care and participates in Case Conferences. * Observes clinical symptoms, reaction to treatment regimen, and emotional status and reports to the appropriate staff along with pertinent changes. * Anticipates barriers to pain and symptom management; identifies differences in goals of curative and palliative care; and provides appropriate education. * Respects patient's wishes and stated goals when planning and providing care. Hospice Specific: * Shares joint responsibility with other clinicians and volunteers to provide care to patients and families including psychosocial support, advanced directive information, development of Plan of Care, and other social services depending on the patient/family needs. * Attends and participates in Interdisciplinary Group (IDG) meetings; assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care. * Evaluates bereavement needs including making condolence calls, evaluating risk and coordinating the Plan Care with Bereavement staff. Palliative Care Specific: * Assists the palliative care team and/or directly facilitates patient-family meetings for goal setting and advance care planning. * Provides emotional support for patients and families facing serious illness. * Coordinates educational and outreach services relevant to the social services - palliative care interface. * Provides liaison function: (1) between system-wide outpatient palliative care team and inpatient palliative care team, discharge planning and social service departments and (2) between palliative care team and community hospice, home care agencies, long term care facilities and other community services. Job Description Addendum for Social Worker in the Florida Keys & North Florida (3A): Duties may also include performance in bereavement counseling and volunteer coordination. * Evaluates the bereavement care needs for survivors (i.e., adults, children, families) in accordance with Company policy. Provides grief guidance and support to maintain the Plan of Care. * Facilitates bereavement and holiday support groups for children and adults. May attend memorial services. * Maintains bereavement documentation in a manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal, evaluation, plan, and intervention. * Recruits volunteers through community networking activities and marketing efforts. Screens potential volunteers through intake calls and interviews, and in training. * Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for Social Services/Bereavement, events, administrative support, and various other roles. * Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. Participates in volunteer-related special events, committees and task force groups. * Maintains records of volunteers, ensuring that all file requirements are met and kept current. * Participates in interdisciplinary group (IDG) meetings; providing feedback about patients and family members and serves as a liaison between team members and volunteers. Compensation Pay Range: $53,623.86 - $80,435.79 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The Per Diem - CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision. Qualifications: High school diploma or GED or an equivalent combination of education and experience Current certification as CNA in the state in which employee will be working Minimum of six (6) months of CNA or Home Health Aide experience preferred Active BLS for healthcare professionals from the American Heart Association or Red Cross. For current Hope Employees: BLS should be obtained by January 1, 2025 For current Capital Caring employees: BLS should be obtained by November 1, 2024 Mobile Driver - Valid driver's license and automobile insurance per Company policy Reliable transportation to meet work schedule Ability to use equipment with visual and auditory mechanisms Ability to communicate (written and verbal) in English Ability to manage the emotional stress of working with and caring for ill patients and their families Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) Must be able/willing to have contact with individuals with communicable diseases Competencies: Satisfactorily complete competency requirements for this position Responsibilities of all employees: Represent Company professionally at all times through care delivered and/or services provided to all clients Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse Comply with Company policies, procedures and standard practices Observe Company's health, safety and security practices Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company Use resources in a fiscally responsible manner Promote Company through participation in community and professional organizations Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level Advance electronic media skills. Support company research and educational activities Share expertise with co-workers both formally and informally Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Maintains competencies/contact hours as required by Company and regulations. Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure. Practices safe and proper body mechanics relative to moving, positioning and transferring patients. Assists patient and or caregiver in maintaining a clean and safe home. Provides caregiver relief as part of the Plan of Care. Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN. Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living. Contributes to the development of the Plan of Care by reporting observations to RN. Communicates any significant issues or symptoms to the RN or Clinical Manager. During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency Performs other duties as assigned. Some locations may require: Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance. Occasionally required to: stoop/crouch; kneel; climb stairs. Compensation Pay Rate: $18.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Clinician position is responsible for all activities designated to enhance and coordinate relationships with hospital referral sources, increase referrals, and assist in timely admissions, essentially in the hospital environment. Qualifications: * Current license as RN in the state where the employee will be working * Active BLS for healthcare professionals from the American Heart Association or Red Cross. * Minimum of one (1) year of RN experience; hospice or hospital experience preferred. * Strong clinical assessment skills with preferred background in emergency department or ICU * Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system * Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred * Ability to present services in a professional and articulate manner * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Reliable transportation to meet schedule * Ability to work in a team environment and intervene appropriately * Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload * Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation • Strong goal/outcome orientation with exceptional time management skills • Excellent customer service focus Competencies: * Satisfactorily complete competency requirements for this position Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Completes clinical admissions for all Company services including, but not limited to: Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner Identifies admission objections, concerns or other entry barriers and provides responses Educates patient/family on admission requirements and addresses immediate needs Completes informed consents and initial assessment according to regulations and Company policy Provides information to Physicians and initiates Plan of Care to address patient's immediate needs Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort Obtains Physician orders Completes documentation per Company policy * Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public. * Communicates frequently with Care Navigation staff to ensure timely follow-up. When assignment is complete, informs the Care Navigation team and prepares for next assignment. * Provides all necessary clinical communication timely using SBAR. * Discusses any potential needs with after-hours staff. * Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations. * Obtains medical record information for the referral. * Develops strong relationships with case managers, physicians, etc. at facilities. * Works with Professional Relations Representatives (PRRs) to provide education on all available services. * Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge. * Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs. Compensation Pay Rate: $45.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services * Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. * Reviews information on all pending patient admissions, all new admissions (assessments and history) and "alive" discharges to assure that eligibility and appropriateness criteria are met. * Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. * Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. * Reviews all imminent "alive" discharges to assure effective discharge planning. * Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. * Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. * Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. * Participates in on-call rotation. Staff Supervision and Management * Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator * Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. * Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior * Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. * Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance * Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. * Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. * Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. * Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. * Performs substantive chart reviews to assure there is evidence that quality care is being delivered. * Participates in the Outcomes Management and annual program review. * Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing * Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. * Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. * Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. * Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. * Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. * Participates in professional, voluntary or community service organizations Cost Containment * Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. * Monitors utilization of resources by every patient to assure cost effective delivery of services. * Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. * Approves all bills/invoices related to patient care services Professional Development * Attends inservices, educational seminars and workshops. * Develops and achieves professional growth goals and objectives. * Participates as a mentor of newly hired Team Managers. QUALIFICATIONS * Reliable transportation with appropriate license and insurance coverage for driver and passengers. * Private telephone in home. * Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. * Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. * Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. * Two years successful supervisory experience or equivalent in a health care organization. EDUCATION * Bachelor's degree preferred. * Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE * EOE/AA M/F/D/V