Chapters Health System jobs in Tampa, FL - 78 jobs

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Account Development Liaison is responsible for all activities designated to increase referrals/admissions and enhancing relationships with referral sources. These activities may include, but are not limited to; education, marketing, public relations, customer service, and assistance in patient referral functions to ensure timely access to services. Qualifications: Bachelor's degree in related field preferred or an equivalent combination of education and experience Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered); background in healthcare considered Ability to promote all service lines with potential referral sources in competitive areas Technically proficient with Outlook, Word, Excel, Power Point and other job-related software Professional presence with excellent communication skills (written and verbal), including public speaking Bi-lingual in Spanish preferred Mobile Driver - Valid driver's license and automobile insurance per Company policy Must be willing and able to travel throughout the designated service area Able to manage time and contacts effectively to achieve desired outcomes Ability to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies that result in referral generation and the achievement of goals Ability to work unsupervised, exercise a high degree of discretion and independent judgment while demonstrating the ability to make decisions which benefit the territory, Organization, and the management of the assigned individual budget Self-motivated and resourceful Competencies: Satisfactorily complete competency requirements for this position. Responsibilities of all Employees: Represent the Company professionally at all times through care delivered and/or services provided to all clients. Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices. Observe the Company's health, safety and security practices. Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. Use resources in a fiscally responsible manner. Promote the Company through participation in community and professional organizations. Participate proactively in improving performance at the organizational, departmental and individual levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support Company research and educational activities. Share expertise with co-workers, both formally and informally. Participate in Quality Assessment Performance Improvement activities as appropriate for the position. Job Responsibilities: Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other referral sources. Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory; includes participation in appropriate clinical groups and interaction with referral sources during business hours, as well as weekends, evenings and holidays in order to meet required admission goals. Activities resulting in 90% customer facing time/travel and less than 10% administrative duties. Responsible for ongoing territory management ensuring that assigned accounts reflect up-to-date, accurate profile information. Completes all sales call documentation in the CRM timely and with accuracy. Responsible for the development of data driven, comprehensive quarterly sales plans that focus on strategies that result in admission and program growth. Demonstrates creativity, innovation, and desire to create continued growth in assigned territory and accounts. Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averages greater than 50 sales calls per week. Develops new referral sources and businesses within assigned territory. Provides ongoing education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. Is a professional representative for the Organization and performs as an active, motivated, productive, professional and positive member of the sales team. Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program business development leader. Provides consistent, frequent communication with referral sources including, but not limited to, organizational quality, outcomes, competencies, and clinical criteria and differentiators. Performs at a high level as the account manager, providing exceptional customer service for all account related needs. Facilitates communication and resolution between the customer and team members. Communicates effectively with the Director of Business Development on identified customer concerns. Independently monitors trends related to account growth and loss and the development of new business. Quickly adjusts to self-correct where the need is identified, resulting in year-over-year growth for the territory. Constantly strives to improve the image of the Organization in the healthcare community. Meets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs. Completes work and documentation with accuracy and within assigned deadlines. Performs other duties as assigned. Compensation Pay Range: $65,996.22 - $98,994.33 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

QUALIFICATIONS Qualified candidates must have the following: Minimum of two years office experience: Excellent organizational and communication skills required Ability to work with confidential matters Moderate typing skills, and some computer applications EDUCATION High School graduate or equivalent preferred. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

WHO WE ARE At VITAS Healthcare, we've been the nation's leading end-of-life care provider for more than 45 years. We're not just a hospice company-we're a mission-driven movement built on compassion, support, and growth When you join VITAS, you're stepping into a culture that invests in you: your development, your goals, and your impact. With programs in 15+ states and a nationally recognized employee experience, we promote from within, reward performance, and support ambitious professionals ready to make a difference. WHAT YOU'LL DO As a VITAS Representative, you'll be at the front line of change-educating physicians, healthcare leaders & professionals about the value of hospice care. You'll: Build trusted relationships with physician, healthcare leaders & professionals Confidently guide referral sources through understanding the prognostication, the value proposition of hospice & how to have effective conversations for families facing serious illness Champion the benefits of the Medicare hospice benefit Work alongside clinical partners to ensure patients receive the right care at the right time This is a role for someone who's ready to grow, eager to learn, and driven to serve. WHERE YOU'LL WORK You'll be based out of a local VITAS office and actively engaging across your territory. Whether it's a physician's office, hospital, or care facility-you'll go where the need is, always focused on making meaningful connections. WHAT WE'RE LOOKING FOR You're a strong communicator. You thrive on challenges. You're passionate about helping others and hungry to learn a meaningful, evolving business. If you're a motivated professional who wants to grow into a mission-aligned career, you'll find the tools, mentorship, and momentum here. At VITAS, we value: Adaptability in dynamic, people-driven environments A solution-oriented mindset that thrives on overcoming obstacles The heart and drive to connect, educate, and truly make a difference WHY THIS MATTERS Every day, you'll help ensure that patients and families receive comfort, dignity, and peace at life's most important moments. And in doing so, you'll grow your career, your confidence, and your sense of purpose. This is more than a sales role-it's a calling. Ready to answer? QUALIFICATIONS Minimum 2 years sales experience or in healthcare services preferred Participated in competitive team environment that involved individual accountably and teamwork Able to demonstrate examples on critical thinking and created solutions Past military service a plus Experience with volunteer organization a plus Hospice experience preferred but, not required Evidence of achieving sales goals within the market and/or demonstrates track record of consistently exceeding corporate goals Strong customer service, sense of urgency and problem solving skills Time Management and Organizational Skills Demonstrated knowledge and successful application of a need satisfaction selling process Ability to manage a territory, to conduct sales calls and to generate sales by building long term business partnerships Strong interpersonal skills within all levels of an organization EDUCATION Bachelor's degree preferred Other acceptable licenses include RN, LPN/LVN, or Social Work (SW)

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Staff Accountant is responsible for the day-to-day accounting functions such as: monitoring cash, preparing monthly journal entries, preparing monthly account reconciliations, assisting with annual audit, and performing other special projects related to financial management. Staff Accountant Qualifications: • Bachelor's degree in Accounting or an equivalent combination of education and experience • 1 year accounting experience preferred; full-time internships may be considered • 1 year or less of hands-on experience with general ledger and related subsystems • Skill in 10-key by touch • Hands-on experience with Microsoft Office products (Excel, Word, PowerPoint) • Computer skills appropriate to the position • Strong customer service skills, written and verbal communication skills, and interpersonal skills, • Ability to work independently and with a team • Solid critical thinking and organizational skills • Knowledge and competency in accounting and analysis • Knowledge of regulatory requirements appropriate for the position Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Accounting CASH- • Assists with reviewing on-line banking activity daily and updating the daily cash receipts log and monitoring positive pay. • Assists with the preparation of the monthly: (1) bank reconciliations for all bank accounts (2) journal entries for assigned GL accounts and (3) account reconciliations and roll-forwards for assigned GL accounts. PP&E- • Reviews all capital expenditure requests for accuracy, submits for appropriate signature and updates the corresponding capital expenditure request log. • Maintains fixed asset system; including records depreciation. • Prepares the account reconciliations for all fixed asset accounts. • Prepares and submits annual Tangible Personal Property tax returns for all locations. PREPAID- • Handles accounting for the prepaids and maintains the system prepaid module. • Prepares account reconciliations for the prepaid accounts. POSTAGE/OTHER- • Monitors and handles any necessary tasks related to the postage accounts. • Performs other duties as assigned. Finance • Journal entries for Accruals and Reclasses. • Accounting for the internal Pharmacy including collection of data used for journal entries, inventory control, accruals, variance analysis. • Recording monthly Debt, Bond, and Intangible Asset journal entries. • Compiling the monthly Legal and Consulting details for further analysis. • Prepares monthly financial supplemental schedules. • Reconciliation of Balance sheet accounts. • Quarterly and Annual government surveys. • Performs other duties as assigned. Compensation Pay Range: $53,623.86 - $80,435.79 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: Collaboratively working with the assigned Director, the Senior Market Fundraising Support Associate is responsible for providing professional service for all fundraising activities initiated within the territory. Expertly utilizes Foundation-wide fundraising resources to effectively achieve market territory and Foundation fundraising goals. Provides support to Foundation staff including donor development, volunteer coordination, and event production and management. Qualifications: * Associate's degree with Bachelor's degree preferred or an equivalent combination of education and work experience * Minimum of Three (3) years' complex office work experience with two (2) or more years in comprehensive fundraising preferred. * Advanced working knowledge of a variety of software programs, including Microsoft Office * CRM donor based software knowledge preferred; Raiser's Edge a plus * Ability to interact with and communicate with staff, high-level volunteers and donors * Able to effectively direct and train volunteers * Well-developed communication (written including editing, and verbal) skills and personal relations skills * Intermittent Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel to off-site locations * Self-initiating and able to work independently while demonstrating solid decision-making capabilities to meet the immediate and long-range needs of the market * Ability to use sound judgment, creativity, and problem solving skills in order to meet fundraising needs of the market * Highly organized and able to effectively manage a number of tasks simultaneously * Ability to handle stress of multiple priorities Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment Performance Improvement activities as appropriate for the position. Job Responsibilities: * Provides fundraising support to the Director of Philanthropy for the affiliate market in the development and execution of a comprehensive fundraising plan that is market specific. * Mentors Market Fundraising Support Associates and assists all Foundation staff members in a professional and timely manner. * Supports Foundation team members in the development of unique fundraising strategies having application within the market and/or across the Foundation. * Works with Foundation marketing and affiliate Director of Philanthropy on collateral development related to fundraising and/or communication activity. * Responsible for market events from identifying, planning and production to include, but not limited to, completing donor research, soliciting sponsors/donors, engaging and training volunteers, entertaining guests, while ensuring quality of event outcome and guest experience. * Working closely with Foundation team members, ensures prompt and appropriate follow-up of all requests or complaints from donors, patients, families, staff, and members of the public. * Develops and perfects market correspondence and presentations to patient/families, donors, community leaders, volunteers, legislators and others to represent the Hospice in the best possible light. * Provides input on annual budget preparation and allocation. * Assists the Director of Philanthropy for the affiliate with the development of new programs, special projects and community activities. * Performs other duties as assigned. Compensation Pay Range: $21.64 - $31.17 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent “alive” discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The Per Diem - CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision. Qualifications: High school diploma or GED or an equivalent combination of education and experience Current certification as CNA in the state in which employee will be working Minimum of six (6) months of CNA or Home Health Aide experience preferred Active BLS for healthcare professionals from the American Heart Association or Red Cross. For current Hope Employees: BLS should be obtained by January 1, 2025 For current Capital Caring employees: BLS should be obtained by November 1, 2024 Mobile Driver - Valid driver's license and automobile insurance per Company policy Reliable transportation to meet work schedule Ability to use equipment with visual and auditory mechanisms Ability to communicate (written and verbal) in English Ability to manage the emotional stress of working with and caring for ill patients and their families Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) Must be able/willing to have contact with individuals with communicable diseases Competencies: Satisfactorily complete competency requirements for this position Responsibilities of all employees: Represent Company professionally at all times through care delivered and/or services provided to all clients Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse Comply with Company policies, procedures and standard practices Observe Company's health, safety and security practices Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company Use resources in a fiscally responsible manner Promote Company through participation in community and professional organizations Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level Advance electronic media skills. Support company research and educational activities Share expertise with co-workers both formally and informally Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Maintains competencies/contact hours as required by Company and regulations. Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure. Practices safe and proper body mechanics relative to moving, positioning and transferring patients. Assists patient and or caregiver in maintaining a clean and safe home. Provides caregiver relief as part of the Plan of Care. Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN. Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living. Contributes to the development of the Plan of Care by reporting observations to RN. Communicates any significant issues or symptoms to the RN or Clinical Manager. During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency Performs other duties as assigned. Some locations may require: Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance. Occasionally required to: stoop/crouch; kneel; climb stairs. Compensation Pay Rate: $18.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Hospice Staff Physician has the responsibility of assisting the Medical Director in the care and treatment of patients served by the Organization. S/he provides physician direction and guidance to the Organization's program and staff to ensure the maintenance of quality medical care for patients and families. Qualifications: • MD or DO from an accredited medical school • Licensed to practice medicine in the state where clinical services are provided • Current DEA license number - Current Medicare and Medicaid Numbers • Minimum of five (5) years' experience or Fellowship • If not already certified in Hospice and Palliative Medicine, completion of either the ABMS Board Certification in Hospice and Palliative Medicine or the HMDCB certification preferred • Eligible for malpractice coverage under Organization policy terms • Board eligible or board certified in a recognized field of the American Board of Medical Specialties preferred • Knowledge and experience in palliative medical practice and symptom management • Certified by the American Board of Medical Specialties in Hospice and Palliative Medicine preferred • Basic computer skills including use of email and word processing (Microsoft Outlook and Word or equivalent programs) • Mobile Driver - Valid driver's license and automobile insurance per Company policy • Must have reliable transportation to be able to meet visit schedule • Must be able to physically access any home in any Hospice area (i.e., navigate stairs, narrow spaces, tolerate heat and lack of air conditioning, etc.) • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023 Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all staff: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Leadership Success Factors: • Communication: Express thoughts and ideas clearly; adapt communication style to fit audience • Initiative: Originate action to achieve goals • Management Identification: Identify with and accept the problems and responsibilities of management • Judgment: Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources • Planning, Organizing and Controlling: Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources; monitor results • Leadership: Use appropriate interpersonal styles and methods in guiding others toward task accomplishment • Work Standards: Set high goals or standards of performance for self and others; compel others to perform • Tolerance for Stress: Maintain stability of performance under pressure and/or opposition • Innovativeness: Generate and/or recognize imaginative, creative solutions in work related situations • Delegation: Allocate decision making and other responsibilities effectively and appropriately • Staff Development: Develop the skills & competencies of subordinates • Organizational Sensitivity: Perceive the impact and implications of decisions on various components of the organization • Ethics: Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse • Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance Job Responsibilities: • Reviews patient clinical information to determine hospice eligibility based on LCDs and Organization standards at time of admission. • Works cooperatively with the Patient Access (Admissions) Department to facilitate timely provision of services to potential Organization patients, including performing hospice evaluation visits for potential patients. • Documents Certifications of Terminal Illness (CTIs) that support hospice eligibility and facilitates accurate and timely ICD coding. • Makes determinations regarding relatedness of medications, diagnostic testing and procedures provided to Organization patients. Provides required documentation for these determinations. • Serves as a team Physician and provide clinical expertise for one or more of the interdisciplinary group (IDG) as assigned by the Medical Director. • Develops program to assume primary or consultative care of patients admitted to the Organization whose referring Physician desires such services or cannot be reached. • Provides care for patients in the Organization's inpatient facility, at home, in ALFs or SNFs to meet patient needs and productivity goals. • Participates in after hours and weekend coverage for the Organization's inpatient facilities, for Patient Access and for backing-up ARNPs seeing and/or providing telephonic coverage of hospice patients. • Completes timely medical documentation consistent with Organization standards for all patient-physician encounters. • Maintains a regular schedule of medical participation in all components of the Organization's care program, and maintains 24 hour, 7 days a week Medical Services coverage. • Performs other duties as assigned. Compensation Pay Range: $30,000.00 - $700,000.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Job Profile Summary The Director, Bereavement Services represents the Bereavement Counselors and the provision of bereavement services on an enterprise level to ensure that delivery of care and utilization of ancillary programs are uniform, compliant and of the highest quality. The Director, Bereavement Services works with Support Services & Patient Experience and clinical leadership to ensure best practices are in place to maximize the patient experience enterprise wide. Qualifications: * Master's Degree in Social Work, counseling, marriage & family therapy or related field required * Current FL license: LCSW, LMHC or LMFT preferred * Minimum of eight (8) years in Social Work, Counseling, Supervision, Education, and Administration required * Minimum of five (5) years of healthcare mgmt experience required, senior/upper-level management preferred * Experience in program development and planning * Hospice experience preferred * Demonstrated knowledge of Joint Commission standards, AHCA & state regulations, and CMS regulations * In-depth, current knowledge in area of specialty and the ability to translate professional and organizational goals into effective programs * Strong interpersonal, communication (written and verbal), collaboration and conflict resolution skills * Knowledge of systems and change processes * Ability to organize resources appropriately and to work independently with other disciplines within the Organization and the community * Intermittent Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel to off-site locations * Ability to manage multiple priorities simultaneously and handle the emotional stress of the workload * Ability to work independently, exercising discretion and independent judgment * Ability to organize resources appropriately and to work with other disciplines within the Organization * Able to speak effectively and persuasively before groups and individuals at all levels of the Organization Competencies: * Satisfactorily completes competency requirements for this position Responsibilities of all employees: * Represents the organization professionally at all times through care delivered and/or services provided to all clients * Complies with all state, federal, local government regulations, maintaining strong position against fraud and abuse. * Complies with organizational policies, procedures and standard practices. * Observes organizational health, safety and security practices. * Maintains the confidentiality of patients, families, colleagues and other sensitive situations within work environment. * Uses resources in a fiscally responsible manner. * Promotes Chapters Health System through participation in community and professional organizations. * Participates proactively in improving performance at the organizational, departmental and individual levels. * Improves own professional knowledge and skill level. * Advanced electronic media skills. * Supports research and educational activities. * Shares expertise with coworkers both formally and informally * Participates in Quality Assessment Performance Improvement activities as appropriate for the position Leadership Success Factors: * Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience. * Initiative. Originate action to achieve goals. * Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources. * Planning, Organizing and Controlling. Establish course of action for self-and/or others to accomplish a specific goal, plan proper assignments of personnel and appropriate allocation of resources. Monitor results. * Leadership. Use appropriate interpersonal styles and methods in guiding others toward task accomplishment. * Work Standards. Set high goals or standards of performance for self and others. * Tolerance for Stress. Maintain stability of performance under pressure and/or opposition. * Innovativeness. Generate and/or recognize imaginative, creative solutions in work related situations. * Organizational Sensitivity. Perceive the impact and implications of decisions on various components of the organization. * Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse. * Community Builder and Mediator. Assist in developing community within Chapters Health System and model and assist in development of mediation skills. Demonstrate respect for fellow professionals through responsibility for own professional presence and attention to group process. * Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance. Job Responsibilities: * Represents the Bereavement Counselors on an enterprise level. * Serves as a Subject Matter Expert, helps to establish best standards of practice for Bereavement Counselors and Bereavement Services on an enterprise level. * Provides oversight, evaluates and revises the practices, policies and procedures for each discipline. * Serves in a Supervisory role for employees working towards their LCSW, LMHC or LMFT. * Manages competencies, orientation and ongoing training materials for Bereavement; facilitates learning activities for staff and students. * Develops and monitors KPIs to ensure that Programs are meeting goals and objectives. * Participate in QAPI related to each discipline and the patient's overall experience, includes developing/driving PIPs. * Ensures that ancillary services and programs available are infused and appropriately accessed at the affiliate level. * Ensures appropriate expert response to clinical emergencies or high-risk areas. * Serves as consultant to clinical leadership groups for high-risk issues (i.e. neglect, suicide, homicide, etc.). * Provides support in the development, implementation and operation of, Bereavement Programs and services * Works in concert with all Department leaders to achieve departmental and system-wide goals and initiatives. * Assists in developing clinical systems specifications, and champions data governance and clinical discipline documentation standards. * Develops and implements measures to ensure compliance with regulations for Bereavement program. * Participates in agency-wide education and orientation. * Evaluates social services/bereavement research to promote clinical knowledge, development and research based clinical practice. * Performs other duties as assigned. Compensation Pay Range: $82,786.25 - $124,178.86 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Account Development Associate is responsible for all sales and marketing activities designated to increase referrals/admissions and enhance relationships with referral sources. These activities may include, but are not limited to marketing, public relations, education, customer service, and assisting in patient referral functions to assure timely admissions. The ideal candidate will have a passion for hospice care and willingness to learn medical sales (pharmaceutical, DME) and calling on hospital physicians, hospitalist groups, and stand-alone physician offices. Will learn to present education to healthcare professionals and make cold calls into new accounts. Qualifications: · 1- year medical marketing experience preferred, background in health care/social services/customer service considered. · Ability to promote hospice with potential referral sources in competitive areas. · Outgoing personality with excellent communication skills, including public speaking experience. · Valid Florida driver's license and ability to travel within the designated counties · Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred. Competencies: · Satisfactorily complete competency requirements for this position. Responsibilities of all employees: · Represent the Company professionally at all times through care delivered and/or services provided to all clients. · Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. · Comply with Company policies, procedures and standard practices. · Observe the Company's health, safety and security practices. · Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. · Use resources in a fiscally responsible manner. · Promote the Company through participation in community and professional organizations. · Participate proactively in improving performance at the organizational, departmental and individual levels. · Improve own professional knowledge and skill level. · Advance electronic media skills. · Support Company research and educational activities. · Share expertise with co-workers both formally and informally. · Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: · Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, home health, and companion care agencies and others. · Ability to establish positive relationships within the medical, hospital and long-term care communities. · Builds and maintains professional relationships with the account segments assigned. Includes participation in appropriate interaction with referral sources during business hours, as well as weekends, evenings and holidays as needed to meet identified educational needs. Activities resulting in 90% customer facing time/ · In collaboration with the Account Development Liaison, is responsible for the management of the accounts assigned, ensuring profile information is current and accurate. Completes sales call documentation in the CRM with accuracy · Demonstrates creativity, the desire to learn each account segment, and the willingness to create continued education and visibility in assigned accounts. · Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averaging greater than 50 sales calls per week. · Dedicated to the support of assigned accounts in each 30-day account rotation: Hospital/Facilities/Physicians. Ensuring the accounts assigned receive routine call volume and visibility. · In collaboration with the Account development Liaison, provides education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. · Provides consistent, frequent communication with referral sources including but not limited to our organizational quality, outcomes, competencies, and clinical criteria and differentiators. · Communicates effectively with the Director of Business Development on identified customer concerns. · In collaboration with the Director of Business Development is committed to learning techniques to assist in the management of account needs. · Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program Business Development Manager. · Constantly strives to improve the image of the organization in the healthcare community. · Is an active, motivated, productive, professional and positive member of the sales team. · Is an active, engaged participant in the learning process in each account segment assigned. · Consistently meets productivity expectations, completing work and documentation with accuracy and within assigned deadlines. · Performs other duties as assigned. Compensation Pay Range: $60,058.27 - $90,087.92 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: Sign on Bonus! benefits from day 1 This position requires every other weekend; one summer and one winter holiday. The Social Worker (SW) provides and coordinates a wide range of social services including psychosocial support to patients and their families. Qualifications: * Master's degree or above in Social Work (CSWE accredited); SWs hired before 2009 who have degrees in other fields are grandfathered in; SWs hired before 4/21/2019 who have BSWs are grandfathered in; Bachelor's degree may be considered depending on geographic area (Note: Home Health requires MSW) * Employees working in Georgia require current Georgia LCSW * Minimum of one (1) year of experience including social work/counseling internship in health care or hospital setting * Familiarity with and working knowledge of the concepts and practices of both adult and pediatric patients: Hospice: death and dying Palliative: serious illness * Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system * Experience in children, family, and group modalities * Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload * Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations. * Able to demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and flexibility * Excellent communication (verbal and written) and interpersonal skills * Ability to work in a team environment and intervene appropriately * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel to off-site locations * Ability to physically access any home, hospital, clinic, nursing home, and assisted living facility (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.) Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with company policies, procedures and standard practices. * Observe company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company. * Use resources in a fiscally responsible manner. * Promote company through participation in community and professional organizations. * Participate proactively in improving performance at the micro and macro levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate. Job Responsibilities: * Performs and documents psychosocial assessment. * Empowers patient/families to negotiate with resource providers and make decisions on their own behalf. * Assists other clinical staff in (1) understanding family dynamics as well as significant social and emotional factors related to health problems and (2) developing a plan to address issues in a nonjudgmental manner. * Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions. * Consults and collaborates with other professionals to promote quality care and continuity of patient/family care. * Performs other duties as assigned. Home Health Specific: * Participates in the development of the individualized Plan of Care and participates in Case Conferences. * Observes clinical symptoms, reaction to treatment regimen, and emotional status and reports to the appropriate staff along with pertinent changes. * Anticipates barriers to pain and symptom management; identifies differences in goals of curative and palliative care; and provides appropriate education. * Respects patient's wishes and stated goals when planning and providing care. Hospice Specific: * Shares joint responsibility with other clinicians and volunteers to provide care to patients and families including psychosocial support, advanced directive information, development of Plan of Care, and other social services depending on the patient/family needs. * Attends and participates in Interdisciplinary Group (IDG) meetings; assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care. * Evaluates bereavement needs including making condolence calls, evaluating risk and coordinating the Plan Care with Bereavement staff. Palliative Care Specific: * Assists the palliative care team and/or directly facilitates patient-family meetings for goal setting and advance care planning. * Provides emotional support for patients and families facing serious illness. * Coordinates educational and outreach services relevant to the social services - palliative care interface. * Provides liaison function: (1) between system-wide outpatient palliative care team and inpatient palliative care team, discharge planning and social service departments and (2) between palliative care team and community hospice, home care agencies, long term care facilities and other community services. Job Description Addendum for Social Worker in the Florida Keys & North Florida (3A): Duties may also include performance in bereavement counseling and volunteer coordination. * Evaluates the bereavement care needs for survivors (i.e., adults, children, families) in accordance with Company policy. Provides grief guidance and support to maintain the Plan of Care. * Facilitates bereavement and holiday support groups for children and adults. May attend memorial services. * Maintains bereavement documentation in a manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal, evaluation, plan, and intervention. * Recruits volunteers through community networking activities and marketing efforts. Screens potential volunteers through intake calls and interviews, and in training. * Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for Social Services/Bereavement, events, administrative support, and various other roles. * Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. Participates in volunteer-related special events, committees and task force groups. * Maintains records of volunteers, ensuring that all file requirements are met and kept current. * Participates in interdisciplinary group (IDG) meetings; providing feedback about patients and family members and serves as a liaison between team members and volunteers. Compensation Pay Range: $53,623.86 - $80,435.79 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The RN, Case Manager is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Team (IDT), and providing clinical, palliative and supportive care to the patient/family unit in order to keep the participant in their home environment as long as possible. Job Description Qualifications: * Current license as RN in the state where the employee will be working * Minimum of one (1) year nursing experience; hospice or hospital experience preferred * Employees working at PACE, certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs * Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Reliable transportation to meet visit schedule * Ability to use equipment with visual and auditory mechanisms * Ability to effectively communicate in English (verbal and written) * Ability to visit Participant in their homes to assessments * Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation * Active BLS for healthcare professionals from the American Heart Association or Red Cross. Some locations may require: * Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested. * Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. * Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Team (IDT). * Completes initial and semi-annual assessment for all Company services including, but not limited to: * Explains services to patients/families and addresses questions regarding patient needs, fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner * Provides information to Physicians and other IDT members and initiates Plan of Care to address patient's immediate needs * Initiates skilled nursing interventions to enhance prevention, prevent complications, alleviate symptoms and maximize physical and emotional comfort * Obtains Physician orders * Completes documentation per Company policy * Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public. * Communicates frequently with other members of the IDT. * Provides all necessary clinical communication timely using SBAR. * Discusses any potential needs with after-hours staff. * Develops strong relationships with case managers, physicians, etc. at facilities. Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Provides and manages direct care to patients and families as part of Interdisciplinary Team (IDT), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. * Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient's evolving needs. * Educates patient, family, caregivers and other health professionals about disease process and decline, prevention, palliative interventions, care giving, dying process and safety practices. * Participant visit frequency dependent on risk score/needs to be determined * Home visits to assess home safety, medication compliance, nutritional compliance, DME compliance- ability to live safely in the community. * Reports changes in the patient's condition to appropriate members of the IDT or other health professionals. * Participates with the IDT to evaluate hospice referrals/admissions for level of care appropriateness. * Attends daily IDT collaboration meetings * Presents concise and pertinent oral and written reports to IDT; respects and encourages input from all disciplines. * Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. * Supervises patient care provided by Community Health Workers and Home Health Aides as requested. * During times of emergencies (i.e. Hurricanes, etc.), the RN, Case Manager may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency. * Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs. Compensation Pay Range: $60,058.27 - $90,087.92 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Intern provides administrative support to a designated business group and participates in designated, business-focused projects; performs research; proposes ideas and solutions. The internship provides an opportunity to learn about the fundamentals of various business functions and interact with other business professionals. Qualifications: Current enrollment in graduate or undergraduate degree program Proficiency in MS Office Suite, Outlook, and Internet applications Strong verbal and written communication skills Good analytical, prioritizing, and organization skills Ability to develop and maintain professional, collaborative relationships with business partners Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail, deadlines, and reporting High degree of confidentiality Competencies: Satisfactorily complete competency requirements for this position. Responsibilities of all employees: Represent the Company professionally at all times through care delivered and/or services provided to all clients. Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with Company policies, procedures and standard practices. Observe the Company's health, safety and security practices. Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. Use resources in a fiscally responsible manner. Promote the Company through participation in community and professional organizations. Participate proactively in improving performance at the organizational, departmental and individual levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support Company research and educational activities. Share expertise with co-workers both formally and informally. Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: Supports day-to-day operations developing a general understanding of all aspects of administrative functions including policies, procedures, and processes. Gains exposure to various business functions specific to business group. Gathers information and performs research. Assists with reports, letters, documents and other forms of communication. Observes processes and makes recommendations for improvements. Provides assistance with special projects, as needed. Performs other duties as assigned. Compensation Pay Rate: $16.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Valor Program Services Manager provides key leadership in the creation and implementation of market specific Valor Program strategies to achieve market program and strategic goals. Working in entrepreneurial collaboration with the Vice President of Support Services & Patient Experience, Foundation team members, and other Operations & affiliate partners, the Valor Program Services Manager administers oversight to the Valor Steering Committee and co-directs implementation of affiliate committees/teams. Qualifications: * Relevant Bachelor's degree or an equivalent combination of experience and education; masters degree preferred * Minimum of five (5) years working with military veterans and/or with first responders experience preferred * Minimum of two (3) years leadership and management experience preferred * Highly skilled in operations, financial management, and relationship management * Healthcare or hospice experience preferred * Knowledge of common health care issues pertaining to veterans and first responders * Excellent written and verbal communication skills including public speaking/presentation ability * Well-developed interpersonal, time management and organizational skills * Ability to supervise and manage assigned staff and/or volunteers * A high degree of emotional intelligence * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel to off-site locations across Chapters Health System Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Contributes to development of and implements a comprehensive Valor Program business plan including, strategic planning at the system and steering committee level, affiliate specific implementation, event coordination and execution, marketing and promotion, community engagement, and assisting the Foundation with comprehensive fundraising when appropriate * Engages and leverages operational team partners such as the Foundation, Operations teams, Account Development Liaisons, marketing, Corporate Communications, Chaplains, Social Workers, Bereavement, Volunteer Coordinators and Volunteers to advance the Valor Program and the organization's other programs throughout the service areas * Represents the Organization at various civic and business organizations, identifying partnership opportunities, prospective donors, and volunteers. * Provides consultation to staff and management regarding all program and fundraising matters. * Recruits and leverages volunteers effectively by including as a core component to the buildout and implementation of market specific programming and fundraising strategies. * Collaborates with the Foundation & Corporate Communications to: * promote the Foundation and Valor Program brand goals; * disseminate fundraising communications in support of Valor * establish other strategic initiatives designed to advance the Valor Program, the Foundation's mission and fundraising development efforts. * Develops skills and competencies of team members and volunteers. * Working with appropriate Support Services & Patient Experience team members, prepares verbal and written reports, as well as Foundation & Marketing presentations, and conveys such reports in an appropriate and timely manner. * Assists with organizational events; provides leadership; may attend events. * Identifies grant proposal opportunities and participates in proposal development, as warranted. * Performs other duties as assigned. Compensation Pay Range: $65,996.22 - $98,994.33 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers. Salary Range: $15-$18 / Hour ASSIGNED JOB RESPONSIBILITIES Performs only those personal care activities contained in a written assignment. Home Health Aide (HHA) assignments may include: Home Health Aide (HHA) helps the patient to maintain good personal hygiene. Home Health Aide (HHA) plans and prepare meals. Feeds or assist with feeding the patient when needed. Home Health Aide (HHA) assists the patient ambulation. Home Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient including: assist with the change of the colostomy bag; assist with the use of a walker or wheelchair; reinforcement of a dressing; assist with prescribed range of motion exercises; assist with prescribed ice cap or collar; measure intake and output of fluids; and assist with medications that are ordinarily self-administered. Home Health Aide (HHA) reads and records temperature, pulse and respiration. OTHER RESPONSIBILITIES FOR THE HOME HEALTH AIDE (HHA) NOT INCLUDED IN A WRITTEN ASSIGNMENT MAY INCLUDE: Home Health Aide (HHA) assists in maintaining a safe and healthy environment. Home Health Aide (HHA) promotes the patient's mental alertness through involvement in activities of interest. Home Health Aide (HHA) provides simple emotional and psychological support to the patient, family, and other caregivers. Home Health Aide (HHA) reports any changes in the patient's mental or physical condition or home situation to the VITAS Nurse and members of the interdisciplinary team. Home Health Aide (HHA) teaches basic personal care to the primary caregiver. Home Health Aide (HHA) practices basic infection control measures. Home Health Aide (HHA) observes, reports, and documents patient status and the care and activities provided. Home Health Aide (HHA) completes at least 12 hours of in-service training per calendar year. Home Health Aide (HHA) handles other tasks as assigned. THE HOME HEALTH AIDE (HHA) MAY NOT: Be assigned by VITAS to any institutional setting. Change sterile dressings. Irrigate body cavities (such as an enema). Irrigate a colostomy or wound. Perform a gastric lavage or gavage. Catheterize a patient. Administer medications. Apply heat by any method. Care for a tracheotomy tube. Suction a patient. Provide any personal care that has not been assigned by the VITAS nurse or included in the plan of care. QUALIFICATIONS High School graduate or equivalent preferred. Meets personnel qualifications of a Home Health Aide as specified in 42 C.F.R. Section 484.4 and Section 484.36. Documented evidence of 75 hours of training as specified in 42 C.F.R. Sections 484.36 (a)(1). Documented evidence that Home Health Aide has successfully completed a Competency Evaluation program as described in 42 C.F.R. Section 484.36(b). State Allowable Training/Certification AL, CO, DC, DE, FL, GA, IN, MI, PA, TX, VA, WI CNA, HHA, HA CA CHHA CT Homemaker-Home Health Aide IL HHA, NA KS Home Health Aide certificate MO Home Health Aide NJ Homemaker-Home Health Aide OH Home Health Aide SPECIAL REQUIREMENTS Home Health Aide (HHA) has the ability to read, write, and carry out directions. Home Health Aide (HHA) has the ability to travel per job requirements. Home Health Aide (HHA) has a telephone available in home. ESSENTIAL FUNCTIONS/PHYSICAL DEMANDS The physical demands described for the Home Health Aide (HHA) are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the Home Health Aide (HHA), the employee is regularly required to: Assist in lifting and transferring patients, as required. Lift objects in excess of 20 pounds Stand or walk in excess of one hour per day Talk and hear Specific vision abilities required by the Home Health Aide (HHA) include: Close vision Distance vision Ability to adjust focus The Home Health Aide (HHA) will be required to sit and stoop, kneel, and crouch. DIRECTION RECEIVED Home Health Aide (HHA) reports directly to the VITAS Nurse. Home Health Aide (HHA) receives clinical direction from the VITAS Nurse.

The LPN/LVN administers nursing care according to the plan of care to terminally ill patients admitted to the VITAS program, in accordance with the Nurse Practice Act in the State where the VITAS program is located. JOB RESPONSIBILITIES: * Provides direct skilled bedside nursing care. * Evaluates patient/family needs and assists in the preparation and execution of the interdisciplinary plan of care for each patient on the team. * Performs selected acts in the care of the terminally ill under the supervision of a registered nurse; such acts include the administration of treatments and medications. * Evaluates effectiveness of treatments and monitors patient's reactions. * Reports significant findings or changes in the patient's condition to the registered nurse, Team Manager or Physician. Documents reports in clinical notes. * Maintains a clean and safe environment for the patient and family. * Maintain accurate documentation including but not limited to clinical notes on interdisciplinary charts. * Evaluates patient/family response to care. * Utilizes a wide variety of supportive and technical nursing skills in carrying out specific medical orders for administration of medication, performing specific treatments, monitoring diagnostic, therapeutic, and supportive measures. * Assists the interdisciplinary team in the designing and delivering of interdisciplinary plan of care. * Establishes therapeutic relationship with patients/families and invites their participation in the plan of care to ensure, as much as possible, their being able to function as independently as possible. * Initiates and performs nursing protocols based on patient's needs relating to physical comfort and mental well-being which include, but are not limited to, positioning, mobilizing, bowel and bladder elimination, skin and wound care, personal hygiene and communication. * Participates in patient/family teaching during daily care relative to understanding the illness and its treatment; maintaining of activities of daily living; self-care and self- medication, prevention and recognition of complications and preparation for discharge and follow-up. * Plans and carries out a program of professional growth including, but not limited to, participating in regularly scheduled in-service programs and appropriate community educational offerings. * Cooperates with education and research activities as assigned. 1. Participates in Nurse LPN/LVN on-call rotation/schedule as assigned in order to meet the needs of patients and families. 2. Is willing to work on flexible schedule, i.e., weekends or rotating shifts. JOB REQUIREMENTS Must have and maintain transportation to be used for work with required liability insurance and license. QUALIFICATIONS 1. Graduate of an approved school of Practical/Vocational nursing. 2. Currently licensed to practice nursing in the state where the VITAS program is located. 3. At least one year of satisfactory nursing experience, at least one year of which is an LPN/LVN in a hospital on an adult medical surgical unit. 4. Equivalent experience may be considered. RESTRICTIVE GUIDELINES IN CARE DELIVERY 1. Does NOT make initial patient nursing care assessments. 2. Supervised by a Registered Nurse 3. Reports to the applicable Team Manager ESSENTIAL FUNCTIONS/PHYSICAL DEMANDS The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to: * Assist in lifting and transferring patients, as required. * Lift objects in excess of 20 pounds * Stand or walk in excess of one hour per day * Talk and hear Specific vision abilities required by this job include: * Close vision * Distance vision * Ability to adjust focus The employee will be required to sit and stoop, kneel, and crouch.

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers. Qualifications: * Bachelor's degree (BA/BS) or an equivalent combination of education and experience * Minimum of two (2) years' experience in volunteer coordination, preferably in a health care setting * One (1) year supervisory experience strongly preferred * Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources * Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence * Strength in attention to detail and organizational skills * Program development and implementation skills * Must be able to interact successfully with clients, families and other agencies to present a positive and professional image * Bi-lingual preferred * Previous experience in health care and/or social services setting preferred * Excellent telephone and computer skills * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel in community * Ability to take initiative and work independently Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs. * Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Complies with Company policies, procedures and standard practices. * Observes the Company's health, safety and security practices. * Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Uses resources in a fiscally responsible manner. * Promotes the Company through participation in community and professional organizations. * Participates proactively in improving performance at the organizational, departmental and individual levels. * Improves own professional knowledge and skill level. * Advances electronic media skills. * Supports Company research and educational activities. * Shares expertise with co-workers both formally and informally. * Participates in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Meets standards of practice of the Volunteer Services Department. * Recruits volunteers through community networking activities and marketing efforts. * Screens potential volunteers through intake calls and interviews, and in training. * Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles. * Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. * Participates in volunteer-related special events, committees and task force groups. * Maintains records of volunteers, ensuring that all file requirements are met and kept current. * Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG). * Performs other duties as assigned. Compensation Pay Range: $17.89 - $25.76 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************

Why Hospice? Why VITAS? Salary Range: $32-$40/Hour Have you ever considered hospice as a clinical specialty-one that blends clinical expertise with deep human connection? Just like cardiology or pediatrics, hospice is a specialty rooted in skill, compassion, and purpose. At VITAS, we're redefining what's possible in end-of-life care-one patient, one family at a time. Rediscover the Heart of Nursing You became a nurse to make a meaningful difference-to care, to educate, and to advocate during life's most vulnerable moments. If the hospital's fast-paced environment has left you feeling burned out or disconnected from your purpose, VITAS offers a path back to what matters most. As a VITAS Hospice Admissions Nurse, you'll be the compassionate bridge between hospital or community care and the comfort of hospice. You'll guide patients and families through one of life's most important transitions with clarity, empathy, and confidence. This isn't just a job-it's a calling. What You'll Do Conduct comprehensive clinical assessments to determine hospice eligibility Educate patients and families about hospice services and Medicare benefits Collaborate with physicians, case managers, and interdisciplinary teams Provide emotional support and clinical guidance during the decision-making process Initiate and complete the admission process, including documentation and coordination What We're Looking For Registered Nurse (RN) with a valid state license Minimum 2 years of nursing experience (hospice, palliative, ER, ICU, home health or case management preferred) Strong clinical assessment and critical thinking skills Compassionate communicator with excellent interpersonal skills Active listener who builds trust and rapport Confident in guiding others through uncertainty, addressing concerns with empathy Reliable professional with strong follow-through and autonomy Patient-centered advocate committed to dignity and comfort Why You'll Stay Mission-Driven Work Feel deeply connected to the heart of nursing by helping patients and families understand why hospice is the right care at the right time. A Balanced Pace, A Powerful Impact Make a meaningful difference without the burnout of traditional bedside care. Your time and talent are respected here. Supportive Leadership & Collaborative Culture Work in an environment where your clinical voice is heard, your expertise is valued, and your impact is recognized. Opportunities for Growth VITAS supports your professional development with ongoing learning and career advancement opportunities. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V #LI-MS1#LI-Onsite

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Account Development Associate is responsible for all sales and marketing activities designated to increase referrals/admissions and enhance relationships with referral sources. These activities may include, but are not limited to marketing, public relations, education, customer service, and assisting in patient referral functions to assure timely admissions. The ideal candidate will have a passion for hospice care and willingness to learn medical sales (pharmaceutical, DME) and calling on hospital physicians, hospitalist groups, and stand-alone physician offices. Will learn to present education to healthcare professionals and make cold calls into new accounts. Qualifications: * 1- year medical marketing experience preferred, background in health care/social services/customer service considered. * Ability to promote hospice with potential referral sources in competitive areas. * Outgoing personality with excellent communication skills, including public speaking experience. * Valid Florida driver's license and ability to travel within the designated counties * Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred. Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, home health, and companion care agencies and others. * Ability to establish positive relationships within the medical, hospital and long-term care communities. * Builds and maintains professional relationships with the account segments assigned. Includes participation in appropriate interaction with referral sources during business hours, as well as weekends, evenings and holidays as needed to meet identified educational needs. Activities resulting in 90% customer facing time/ * In collaboration with the Account Development Liaison, is responsible for the management of the accounts assigned, ensuring profile information is current and accurate. Completes sales call documentation in the CRM with accuracy * Demonstrates creativity, the desire to learn each account segment, and the willingness to create continued education and visibility in assigned accounts. * Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averaging greater than 50 sales calls per week. * Dedicated to the support of assigned accounts in each 30-day account rotation: Hospital/Facilities/Physicians. Ensuring the accounts assigned receive routine call volume and visibility. * In collaboration with the Account development Liaison, provides education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. * Provides consistent, frequent communication with referral sources including but not limited to our organizational quality, outcomes, competencies, and clinical criteria and differentiators. * Communicates effectively with the Director of Business Development on identified customer concerns. * In collaboration with the Director of Business Development is committed to learning techniques to assist in the management of account needs. * Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program Business Development Manager. * Constantly strives to improve the image of the organization in the healthcare community. * Is an active, motivated, productive, professional and positive member of the sales team. * Is an active, engaged participant in the learning process in each account segment assigned. * Consistently meets productivity expectations, completing work and documentation with accuracy and within assigned deadlines. * Performs other duties as assigned. Compensation Pay Range: $60,058.27 - $90,087.92 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit **********************************