How To Become A Chargeback Specialist: What It Is and Career Path

What is a chargeback specialist and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a chargeback specialist. For example, did you know that they make an average of $17.4 an hour? That's $36,193 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreChargeback SpecialistUS Average

Salary

2.8

Avg. Salary $36,193

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

10.0

Race

American Indian and Alaska Native 0.76%

Asian 7.19%

Black or African American 13.15%

Hispanic or Latino 18.49%

Unknown 5.52%

White 54.88%

Gender

female 72.62%

male 27.38%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a chargeback specialist

Explore chargeback specialist education requirements

Most common chargeback specialist degrees

Bachelor's

46.0 %

Associate

25.3 %

High School Diploma

19.9 %

Start to develop specific chargeback specialist skills

Skills	Percentages
Credit Card Accounts	12.75%
Customer Service	11.09%
Fraud Cases	8.43%
Dispute Process	6.17%
Arbitration	5.85%

Complete relevant chargeback specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New chargeback specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a chargeback specialist based on U.S. Bureau of Labor Statistics data and data from real chargeback specialist resumes.

Research chargeback specialist duties and responsibilities

Train new employees; instruct other staff members on complex arbitration and compliance issues.
Provide excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
Communicate with Visa/MasterCard specialists for any updates on policy and procedures to maintain compliance with merchants.
Prepare audit findings and take corrective action when necessary to ensure compliance with Visa/MasterCard regulations and bank policies.

Prepare your chargeback specialist resume

When your background is strong enough, you can start writing your chargeback specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a chargeback specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable chargeback specialist resume templates

Build a professional chargeback specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your chargeback specialist resume.