How to hire a chargeback specialist

How to hire a chargeback specialist, step by step

Here's a step-by-step chargeback specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a chargeback specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new chargeback specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a chargeback specialist, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A chargeback specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, chargeback specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of chargeback specialist salaries for various roles:

   Type of Chargeback Specialist	Description	Hourly rate
   Chargeback Specialist	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-23

2. Create an ideal candidate profile

   Common skills:

   • Credit Card Accounts
   • Customer Service
   • Fraud Cases
   • Dispute Process
   • Arbitration
   • Federal Regulations
   • Remedy
   • Charge Backs
   • Customer Accounts
   • Debit Cards
   • Chargeback Cases
   • Merchant Disputes
   • Financial Institutions
   • Customer Issues

   Check all skills

   Responsibilities:

   • Train new employees; instruct other staff members on complex arbitration and compliance issues.
   • Provide excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
   • Communicate with Visa/MasterCard specialists for any updates on policy and procedures to maintain compliance with merchants.
   • Prepare audit findings and take corrective action when necessary to ensure compliance with Visa/MasterCard regulations and bank policies.
   • Decrease loss of revenue by identifying and resolving potentially fraudulent PayPal claims.

3. Make a budget

   Including a salary range in your chargeback specialist job description is one of the best ways to attract top talent. A chargeback specialist can vary based on:

   • Location. For example, chargeback specialists' average salary in new mexico is 50% less than in district of columbia.
   • Seniority. Entry-level chargeback specialists 47% less than senior-level chargeback specialists.
   • Certifications. A chargeback specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a chargeback specialist's salary.

   Average chargeback specialist salary

   $36,193yearly

   $17.40 hourly rate

   ---

   Entry-level chargeback specialist salary

   $26,000 yearly salary

   Updated December 16, 2025

4. Writing a chargeback specialist job description

   A good chargeback specialist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a chargeback specialist job description:

   Chargeback specialist job description example

   Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
   ***Must Start in November***
   ***Must do a digital interview***
   ***Mon-Fri 8-6pm schedule***
   Must have high speed internet
   NO WEEKENDS!!
   Hourly rate $15
   
   Summary of This Role
   Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service. Must be able to thrive in a fast paced environment and work well under stress.
   
   Minimum Qualifications
   Data entry skills Intermediate excel experience Proficient with Microsoft OfficeStrong analytical skills High School Diploma or EquivalentMust complete a digital interview within 72hrs to be considered for the job
   
   What Are Our Desired Skills and Capabilities?
   
   Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.Skills / Knowledge - Working knowledge of association and card industry regulations
   Global Payments Inc. is an equal opportunity employer.
   Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

   Copy this example

   

5. Post your job

   There are a few common ways to find chargeback specialists for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your chargeback specialist job on Zippia to find and recruit chargeback specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with chargeback specialist candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new chargeback specialist

   Once you've selected the best chargeback specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new chargeback specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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