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Chargeback specialist skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical chargeback specialist skills. We ranked the top skills for chargeback specialists based on the percentage of resumes they appeared on. For example, 12.8% of chargeback specialist resumes contained credit card accounts as a skill. Continue reading to find out what skills a chargeback specialist needs to be successful in the workplace.

15 chargeback specialist skills for your resume and career

1. Credit Card Accounts

Here's how chargeback specialists use credit card accounts:

Resolved customer complaints regarding specific charges on their credit card accounts.
Review, investigate, and recovery on fraudulent credit card accounts.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how chargeback specialists use customer service:

Provided clarification of disputed financial transaction issues to Retailer Customer Service Team, following up on escalated issues as needed.
Collect on factored and non-factored receivables by maintaining a good rapport with customers and provide them with excellent customer service.

3. Fraud Cases

Here's how chargeback specialists use fraud cases:

Open and prepare fraud cases following a cardholder's dispute.
Research information to support various of fraud and non-fraud cases.

4. Dispute Process

Here's how chargeback specialists use dispute process:

Monitored disputed transactions for possible fraudulent activity and maintain accurate and complete documentation of every phase of the dispute process.
Handled dispute process while ensuring compliance with VISA/MasterCard and Federal regulations.

5. Arbitration

Here's how chargeback specialists use arbitration:

Trained new employees; instructed other staff members on complex arbitration and compliance issues.
Experienced in arbitration and compliance filings with Visa and MasterCard.

6. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how chargeback specialists use federal regulations:

Gather and analyze cardholder/merchant account transactions, to determine if the dispute transactions are covered under federal regulations.
Determined if the disputed transaction is covered under federal regulations.

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7. Remedy

Here's how chargeback specialists use remedy:

Prepare and process credit memos and re-bill invoices to customers to remedy incorrect pricing.
Study the merchant's case(s) and advise them on the best way to remedy them.

8. Charge Backs

Here's how chargeback specialists use charge backs:

Aided traffic department in developing strategies to eliminate charge backs.
Received credit card disputes and dispute charge backs for cardholders.

9. Customer Accounts

Here's how chargeback specialists use customer accounts:

Work with the factor to follow up on past due customer accounts to make them current.
Place security holds on customer accounts that appear to have fraudulent activity.

10. Debit Cards

Here's how chargeback specialists use debit cards:

Blocked lost and stolen debit cards and reported fraud for members of credit unions.
Assisted customers on the phone and through affidavits with disputed charges made to their credit or debit cards.

11. Chargeback Cases

Here's how chargeback specialists use chargeback cases:

Assessed chargeback cases by requesting the proper documentation and additional information from the cardholder or originating case investigator.
Handled both English and French incoming calls from merchants regarding their current chargeback cases.

12. Merchant Disputes

Here's how chargeback specialists use merchant disputes:

Placed disputes for fraudulent transactions on customers deposit accounts, as well as regular merchant disputes.
Research and resolve verbal and written merchant disputes on behalf of Chase credit card customers.

13. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how chargeback specialists use financial institutions:

Take incoming phone calls from merchants and financial institutions answering their questions on how cases.
Assist with fraud disputes for 50 financial institutions in Canada and the US.

14. Customer Issues

Here's how chargeback specialists use customer issues:

Resolved customer issues, complaints and inquiries using exceptional communication skills to ensure customer satisfaction in a fast-paced, high-pressured environment.
Provided exceptional customer service to customers and investigated and resolved customer issues in a timely and successful manner.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how chargeback specialists use outbound calls:

Place outbound calls regarding chargeback accounts.
Processed several loans from existing customers daily through inbound and outbound calls to evaluate applicant eligibility and current risk.

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List of chargeback specialist skills to add to your resume

The most important skills for a chargeback specialist resume and required skills for a chargeback specialist to have include:

Credit Card Accounts
Customer Service
Fraud Cases
Dispute Process
Arbitration
Federal Regulations
Remedy
Charge Backs
Customer Accounts
Debit Cards
Chargeback Cases

Merchant Disputes
Financial Institutions
Customer Issues
Outbound Calls
Mastercard
Chargeback Claims
Credit Card Disputes
Inbound Calls
Dispute Resolution
Transaction Data
Fraud Claims

Credit Unions
Account History
Credit Card
Windows
ATM
Billing Disputes
Customer Complaints
Customer Disputes
State Regulations
Billing Errors
Party Systems

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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