Roles & Responsibilities • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. • Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Improves systems by studying current practices; designing modifications.
• Conducts change impact analysis to assess the potential implications of changes and documents court business rules, functions and requirements.
• Recommends controls by identifying problems; writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Publishing progress reports; recommending actions.
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
Qualifications
Required Skills:
• Min 5 - 7 years of work experience as a Business Analyst.
• Good communication skills, good analytical skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$64k-86k yearly est. 1d ago
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Senior Cloud Architect
Charter Global 4.0
Charter Global job in Columbus, OH
Job Title: Senior Cloud Architect Duration: 12 months 30% of Total Work Effort: Technical Architecture skills leveraging Cloud services and COTS products for different business problems: SalesForce, Azure, Amazon AWS
30% of Total Work Effort: Technical analysis to analyze a business problem, market analysis of cloud based solutions
30% of Total Work Effort: Technical writing leveraging Visio, Rational System Architect, Sharepoint, Avolution, Powerpoint, Word
10% of Total Work Effort: Troubleshooting Architectural guidance to cloud level issues
Scope of Activities:
• Understand, advocate and augment the principles of information technology strategies.
• Analyze enterprise business drivers to determine corresponding change requirements.
• Analyze the IT environment to detect critical deficiencies, and recommend solutions for improvement.
• Analyze technology industry and market trends, and determine their potential impact on the enterprise.
• "Sell" the architecture process, its outcome and ongoing results.
• Define the principles to guide solution decisions for the enterprise.
• Design and lead the implementation of an ESA based on enterprise business requirements and IT strategies.
• Design and direct the governance activities associated with ensuring ESA compliance.
• Develop a road map of the evolution of the enterprise application portfolio from current to future state (as defined by the ESA).
• Coordinate solution architecture implementation and modification activities.
• Facilitate the evaluation and selection of software product standards, as well as the design of standard software configurations.
• Consult with application or infrastructure development projects to fit systems or infrastructure to architecture, and identify when it is necessary to modify the solution architecture to accommodate project needs.
• Identify the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the ESA.
• Document all solution architecture design and analysis work.
• Work closely with the enterprise program management office (EPMO) or project office to ensure alignment of plans with what is being delivered
Regards:
ngampa AT charterglobal DOT com
Additional Information
Strong with Cloud technologies and COTS
Mandatory Skills: 1) Logon Procs 5+ years a) Create b) change 2) SCLM - Change Control 5+ years a) Create structures b) Maintain structures c) SCLM file maintenance 3) REXX routines 5+ years a) Create b) Maintain 4) Clist Routines 5+ years a) Create b) Maintain 5) Panel libraries 5+ years
a) Create Maintain
6) SMS / HSM Storage Management 10+ years
a) ACS routine
b) DASD allocation
7) BMC Control Products 10+ years
a) Install
b) Maintain
c) Trouble shoot
8) FTP/Connect:Direct/ Cyberfusion 5+ years
a) Assist development in executing
b) Coordinate changes
9) COBOL 5+ years
a) Maintain SLCM components for COBOL
10) Mainframe Monitoring 10+ years
a) MXG reports
b) RMF reports
c) RMF spreadsheet report writer
d) Report on transactions, IMS and DB2
e) BMC Mainview
Regards:
ngampa AT charterglobal DOT com
Additional Information
Mainframe Monitoring 10+ Years
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a member of our Enterprise Manufacturing Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow's AI + Data + Workflow Platform.
This role sits at the intersection of experience design, AI enablement, and business transformation - empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.
Key Responsibilities
* Lead discovery workshops to determine customers' challenges
* Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
* Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
* Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
* Advise customers on AI adoption best practices - privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
* Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
* Act as a trusted advisor on ServiceNow's AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
* Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
Qualifications
To be successful in this role you have:
* 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
* Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* Experience selling into and/or working with Manufacturing industry a strong preference
* Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
* Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
* Proficiency with Flow Designer, IntegrationHub, and App Engine Studio is a plus.
* Excellent presentation, storytelling, and executive communication skills.
* Travel, as necessary
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
$84k-115k yearly est. 7d ago
Client Director - Manufacturing (Ohio)
Servicenow 4.7
Cleveland, OH job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
* Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
* Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
* Oversee growth of global accounts, including development and deployment of worldwide resources
* Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
* Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
* Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* 10+ years of experience in client management, aligning account strategies to revenue opportunities
* 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
* Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
* Experience exceeding sales targets
* Experience leading a virtual or matrixed team
* Understanding of broad, macro-level business IT needs for a prospective client
* Travel up to 50% (depending on geography/region)
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
$123k-185k yearly est. 5d ago
Sr Dir, Solution Consulting - Manufacturing
Servicenow 4.7
Columbus, OH job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
* Recruit a team to drive the Now Platform as a strategic application platform to drive business productivity and innovation.
* Define programs for enabling the field sales and solution consulting teams to drive Now Platform sales, adoption and value proposition
* Help develop and contribute to sales campaigns focused on Now Platform
* Align as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM, solution capabilities and strategic partnerships
* Influence and drive the right value model around pricing and packaging
* Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channels leaders
* Strong leadership presence & track record of consistent quota attainment & over achievement
* Develop clearly defined go-to-market initiatives with key ServiceNow sales, marketing and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to 'inspect what we expect'
* Build strong relationships with executive leaders in both our customers and partners
* Drive a customer success focus and a win as a team culture
Qualifications
To be successful in this role you have:
* Extensive pre-sales leadership experience: recruiting and developing high performance teams selling into the customer service domain
* Has a strong drive for results and ability to collaborate and influence in a "Win as a team" environment
* Strong people management skills with a passion for coaching and developing others to their highest potential
* Proven leadership skills inspiring people and building a business from start up to scale
* Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment
* Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization.
* Experience working collaboratively with product management, product marketing and product development.
* The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
* A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
* A self-starter who will take the initiative to develop programs for enablement and growth
* A high degree of passion, energy, drive and willingness to travel 50% of the time
* International experience a plus
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Cincinnati area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.
What you get to do in this role:
The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.
* Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
* Partner with the marketing team to initiate marketing plans to increase growth
* Qualify prospects and develop new sales opportunities and ongoing revenue streams
* Arrange and conduct initial product demonstrations and presentations
* Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
* Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* 5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
* Experience achieving sales targets
* Ability to work in a matrixed support organization using multiple virtual specialists
* Executive-level relationship management experience
* Ability to provide transparency to sales process with excellent CRM hygiene
* Travel: 20-40%, and in some cases up to 50%
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
$82k-115k yearly est. 12d ago
Advisory Solution Consultant - Manufacturing
Servicenow 4.7
Cleveland, OH job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a member of our Enterprise Manufacturing Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow's AI + Data + Workflow Platform.
This role sits at the intersection of experience design, AI enablement, and business transformation - empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.
Key Responsibilities
* Lead discovery workshops to determine customers' challenges
* Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
* Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
* Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
* Advise customers on AI adoption best practices - privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
* Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
* Act as a trusted advisor on ServiceNow's AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
* Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
Qualifications
To be successful in this role you have:
* 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
* Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* Experience selling into and/or working with Manufacturing industry a strong preference
* Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
* Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
* Proficiency with Flow Designer, IntegrationHub, and App Engine Studio is a plus.
* Excellent presentation, storytelling, and executive communication skills.
* Travel, as necessary
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
$84k-115k yearly est. 7d ago
Advisory Solution Consultant - Insurance
Servicenow 4.7
Cleveland, OH job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow, a leader in Insurance solutions, is seeking an Advisory Solution Consultant (Core) to focus on Enterprise Insurance customers. This critical role involves providing consultative, pre-sales support to our customers.
What you get to do in this role: As a Solution Consultant, you'll be a trusted technical advisor, creating and delivering tailored solutions to our valued Enterprise Insurance customers. It's an exciting opportunity to help meet our quarterly and annual sales goals together in your territory. In this role, you will get to:
1. Identify, qualify, and move opportunities through the various stages of the sales cycle and deliver impactful solutions to our customers
2. Demonstrate the technical and business value of ServiceNow solutions to clients.
3. Work in a matrixed environment and leverage these resources effectively to provide solutions to our customers.
4. Leverage your knowledge of the Insurance Industry and demonstrate how the ServiceNow platform aligns to help our customers solve their most complex business problems.
This role requires a strategic approach to planning and executing against planned objectives while representing the entire portfolio of ServiceNow products. A successful candidate will be able to work in a matrixed environment, building relationships within IT and across various lines of business, focusing on delivering measurable results and driving the growth of ServiceNow's portfolio of solutions.
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* 7+ years of pre-sales solution consulting or sales engineering experience
* Demonstrated Financial Services Experience, preferably in Insurance experience
* Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
* Experience working collaboratively with product management, product marketing, partners, and professional services
* Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
* Travel, as necessary
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Commercial Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
* Support product sales as a technical and domain expert of a client-facing sales team
* Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
* Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
* Provide feedback to product management about product enhancements that can address customer needs and provide additional value
* Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
* Stay current on competitive analysis and market differentiation
* Support marketing events including executive briefings, conferences, user groups, and trade shows
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* 7+ years of pre-sales solution consulting or sales engineering experience
* Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
* Experience working collaboratively with product management, product marketing, partners, and professional services
* Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
* Travel, as necessary
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Zippia gives an in-depth look into the details of Charter Global, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Charter Global. The employee data is based on information from people who have self-reported their past or current employments at Charter Global. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Charter Global. The data presented on this page does not represent the view of Charter Global and its employees or that of Zippia.