Charter Global jobs in Atlanta, GA

The ideal candidate will play a role in the development of multiple parts of the business by analyzing past, current, and future business trends. This individual will establish strategies to achieve desired outcomes and implement these strategies. They will often work cross-functionally with internal business units in order to understand the challenges that these teams are face and provide solutions to these groups. Responsibilities Develop new product and service oriented strategies Communicate and implement strategies alongside technical team Identify and solve weaknesses within the organization Explore new ways to increase customer or client satisfaction Qualifications Bachelor's degree in Business or related field 5+ years' of experience in related industry Proficient in Microsoft Office suite Strong written and verbal communication skills Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

📅 Duration: 7+ Months | Interview: In-Person ✅ Must be local to Metro Atlanta We're seeking a Senior Cloud & AI Architect to design and implement secure, scalable, and ethical AI solutions for public sector modernization. This role involves working with state agencies to deliver advanced AWS cloud and AI/ML solutions. Key Skills: 10+ years IT experience; 5+ years enterprise architecture AWS architecture & cloud migration expertise AI/ML (NLP, Deep Learning, GenAI) Compliance standards (FedRAMP, NIST AI RMF) AWS Solutions Architect certification preferred Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The CRM Account Executive will oversee market success of ServiceNow's CRM products into Enterprise customers. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Support territory strategy and planning to improve vertical agreement, account use case targeting and execution Provide input to AE during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: Current Location in Atlanta GA or Southeast preferred. Flexible across US East Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years knowledge on return on investment of CRM to lead solution win Experience as an AE, or in alternative sales/ customer service role Understanding of business sales processes Travel required: 30-50% Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role sits within the Customer Excellence Group (CEG) serving ServiceNow Regulated Industries customers. Our purpose is to accelerate platform adoption and deliver relevant industry outcomes that realize our customers' transformation ambitions. We do this through a portfolio of services delivered by world-class consultants and success professionals, proven leading practices, methodologies, and tools, and a strong ecosystem of partners. What you get to do in this role As a Go-To-Market (GTM) Director, you will lead a team of Services Account Executives (SAEs) who sell Customer Success offerings, Implementation and Advisory Services that drive adoption, value realization, and business outcomes for our customers. * Lead, coach, and scale a high-performing SAE team across Regulated Industries; set a talent strategy, build bench strength, and create an attractive place to work. * Own the services GTM plan for your market area: coverage model, territory plans, target account lists, quota setting, and end-to-end forecast governance. * Create net-new pipeline and accelerate pursuits; guide value-based selling motions and executive alignment (VP/CxO) to shape multi-year roadmaps and outcomes. * Partner across ServiceNow (Software Sales AEs, CEG, Solution Sales, Product BUs, Marketing) and with our delivery partners to design winning pursuit strategies and delivery approaches. * Run high-quality deal reviews: solutioning/scoping oversight, proposal excellence, commercial strategy, pricing guardrails, and margin/viability checks. * Drive customer value realization: attach the right mix of services to product sales, align on success plans, and ensure time-to-value and adoption milestones are achieved. * Strengthen the ecosystem: define partner strategy and mix, enable partner readiness, and resolve resourcing gaps to ensure the right talent is on every engagement. * Be a data-driven operator: inspect pipeline health, coverage, velocity, win rates, attach rates, forecast accuracy, delivery utilization, and gross margin, acting quickly on insights. * Champion culture and change: set clear objectives, foster accountability, reward creativity and innovation, and model adaptability in a dynamic, competitive environment. Leadership competencies * Talent builder: Identifies capability gaps, attracts key talent, and establishes coaching/mentoring to grow future leaders. * Executive influence: Crafts compelling business cases, gains buy-in, and negotiates skillfully with internal and external stakeholders. * Operational rigor: Aligns plans across teams, allocates resources to priorities, and sets aggressive yet realistic timelines. * Innovation & agility: Challenges teams to generate breakthrough ideas and embeds flexibility in structures, systems, and culture. * Customer obsession: Creates urgency around meeting customer needs; builds broad internal/external networks to stay ahead of industry shifts and amplify impact. Qualifications To be successful in this role, you have * 10+ years of enterprise services sales leadership (SaaS/professional services), including leading quota-carrying teams. * Proven success in regulated industries (e.g., Healthcare & Life Sciences, Financial Services) and in post-sales adoption/value realization motions. * Demonstrated excellence in executive engagement, solutioning/scoping, complex deal leadership, and partner ecosystem management. * Strong operating cadence around forecasting, pipeline inspection, and performance management; comfort with dashboards and metrics. * A builder's mindset: establish standards, simplify processes, and scale what works-without losing speed. * Exceptional communication skills; able to align diverse stakeholder groups to decisive action. Key performance indicators * Services bookings & growth, attach rate to product sales, and win rate * Pipeline coverage & velocity, forecast accuracy * Delivery utilization and revenue realization * Time-to-value, adoption milestones, CSAT/NPS, and renewal impact/uplift Location & travel Flexible/remote within the region; ~25-40% travel depending on customer and team needs. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Management Consultant for ServiceNow Finance & Supply Chain Solutions About the role This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow's Finance & Supply Chain solutions which includes Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions. This Advisor role will be the SME within ServiceNow Expert Services (who provide product expertise, in partnership with ServiceNow Product Management), providing expert advisory and building strong executive client relationships within the framework of a strategic program or project with ServiceNow implementing these solutions. This role will be pre-eminent ServiceNow representative for the Finance, Supply Chain and/or related organizations (Finance, Procurement, Supplier Management, Contracting, etc.) and will be the connective tissue between all the aforementioned parties, while ensuring an outstanding Client experience for the Finance organizations, and the Program's Steering Committee. Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - bringing solution guidance, business acumen and deep product expertise, innovation, and industry knowledge capital to our client. **Responsibilities** · Serve as primary executive point-of-contact on projects, focused on improvements in the client's Finance, Supply Chain and/or related organizations using ServiceNow's Finance & Supply Chain and related Solutions. · Guide the client and the business areas (mentioned in the direct bullet above) in defining their ServiceNow strategy, ensuring alignment with their digital transformation objectives while leveraging your deep understanding of the platform's capabilities. · Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services, Product Success and Client Sales Teams to drive high-value impact for the Client in a roadmap for the current engagement, and the Client's roadmap beyond it. · Align Client to defined roadmap and report/monitor ongoing progress against it, managing client executives and stakeholders - in partnership with ServiceNow Expert Services - to mitigate blockers to drive success, keeping the in-progress engagement on track. · Define, at a solution and design level of detail, technical and functional solutions aligned with our client's business problems and ServiceNow Implementation Best Practices, providing options with pros, cons, and risks. · Serve as a liaison between Client and ServiceNow (including ServiceNow's internal organizations) as a leadership point of contact for addressing challenges and concerns. · Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues. · Build and nurture strong, trusted advisory relationships with client executives and stakeholders in the client's Finance, Supply Chain and/or related organizations, facilitating effective communication and collaboration between their corporation and ServiceNow. · Advise client on optimizing their service management processes, leveraging benchmarks and best practices across the various organizations. · Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation and provide strategic insights to clients. · Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes · Enable and mentor other members of the ServiceNow delivery team and partner ecosystem · Support sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, and Sales Account Executives · 10+ years of management consulting experience. · At least 8+ years of experience with ServiceNow and other related solutions include SAP ECC, JD Edwards, Coupa, and/or Oracle required. · Candidates should have significant experience with ServiceNow or similar digitalization platforms and successfully lead end-to-end transformation projects across Finance, Supply Chain and/or related organizations. · ServiceNow Source to Pay (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Legal Service Delivery Accreditations are preferred, Custom Application Developer (CAD) certification a plus. · Excellent executive communication, presentation, and stakeholder management skills are required. · Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design. · Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. · A strong technical background, including application development, software lifecycle management, and system integrations, is also necessary. · Fluency in English is mandatory, and the ability to travel may be required. For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

📅 Duration: 9+ Months ✅ Local Candidates Only 🎓 Agile Certification Required (Scrum Master minimum) About the Role: We're seeking an experienced Scrum Master & Agile Coach to support the project for IT Division. This role focuses on coaching IT Team Leads, facilitating Scrum/Kanban practices, and driving continuous improvement across teams. You'll help teams self-organize, manage backlogs, remove impediments, and deliver value aligned with IT priorities. Key Responsibilities: Coach IT Team Leads on Scrum & Kanban frameworks Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives) Guide backlog management and prioritization Identify and resolve impediments Promote collaboration and process adherence Drive continuous improvement and team effectiveness Required Skills & Qualifications: 5+ years working with Agile teams Strong knowledge of Scrum & Kanban principles Excellent facilitation, coaching, and communication skills Proficient in Jira, Confluence, ServiceNow, MS Teams, Office365 Agile Certification (Scrum Master minimum) Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** We are seeking a highly motivated Senior Partner Sales Operations Manager to support our Technology Partnerships sales organization. Please note this is an individual contributor role. In this role, you will be the strategic sales operations partner for our ISV Partnerships sales team. You will: + Own all aspects of sales pipeline and forecast management + Manage quota assignments, attainment and partner manager productivity + Own all annual planning activities: sales territory design, coverage models, and compensation plan design. + Design and track MBOs, SPIFFs, and other compensation related items. + Own all analytics, reporting and insights for the ISV business: KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking, and other regular and ad-hoc leadership insight needs. + Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights + Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points + Drive and communicate policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities + Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness. + Own creation, communication and governance of operational and compensation policies and processes. + Manage and resolve deal and compensation exceptions and escalations. + Support new rep onboarding - comp plan and quota assignments, system accesses, dashboard and tool enablement. + Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support. **To be successful in this role you have:** + 8+ years of experience in a software sales organization, directly supporting sales reps / partner managers, sales territories and compensation. + Strong experience managing sales pipeline and forecasts + Excellent data analysis and reporting skills via Excel and Power BI. + Proficiency with sales systems: CRM, Anaplan, Varicent. + Strong understanding of the ISV sales motion is a plus. + Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally. + Proven ability to problem-solve and drive conflict resolution + Experience navigating evolving landscapes and shifting business priorities. + Detail orientation coupled with a solutions-focused approach under tight deadlines. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

📅 Contract: 6+ Months About the Role: We're seeking a UI/UX Engineer to design and develop intuitive, user-centric web interfaces that deliver exceptional digital experiences. This role blends creative design, front-end development, and data-driven insights to optimize usability and performance. Key Responsibilities: Design and implement responsive, accessible web interfaces using modern frameworks (React, Angular, Vue). Collaborate with business and technical teams to translate requirements into functional UI/UX solutions. Utilize analytics tools (Google Analytics, Tag Manager, Hotjar) to track user behavior and improve engagement. Conduct A/B testing and generate insights for UX enhancements and conversion optimization. Ensure compliance with accessibility standards (WCAG) and SEO best practices. Requirements: 5+ years in UI/UX design and front-end development. Proficiency in HTML5, CSS3, JavaScript, and design tools (Figma, Adobe XD, Sketch). Experience with CMS platforms, version control (Git), and Agile methodologies. Strong understanding of analytics, accessibility, and user-centered design principles. Bachelor's degree in Design, HCI, or related field. Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Team Overview** The Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action. Our team operates at the intersection of data, analysis, and strategy: + **Insight Cadence & Alignment:** We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions + **Decision Support:** We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes By connecting data to action, our team ensures the organization operates with speed, alignment, and confidence. As a **Decision Support Leader** , you'll act as a trusted advisor and internal consultant, owning complex, cross-functional analyses from framing to executive recommendation. You'll balance hands-on analytical rigor with executive-level influence - operating as both the architect _and_ the builder of decision-ready insights. **What You'll Do** **Shape High-Impact Decisions** + Lead the full lifecycle of decision analysis: define the problem, structure the approach, model scenarios, and distill implications + Synthesize quantitative and qualitative inputs into clear recommendations that help executives act with confidence + Translate ambiguity into clarity by grounding decisions in data, logic, and tradeoff transparency **Deliver Analytical and Strategic Depth** + Build advanced models, perform sensitivity analyses, and validate outcomes to ensure recommendations are defensible and actionable + Partner with analysts to scale your impact while remaining hands-on when stakes are high or timelines are short + Develop and maintain frameworks for recurring GTM decisions such as productivity, headcount deployment, renewal metrics, and market prioritization **Influence Without Authority** + Partner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences, and ensure decisions are grounded in operational reality + Build trust as a thought partner to senior leaders who rely on your perspective for judgment, not just numbers + Drive alignment and action across stakeholders through clear, evidence-backed storytelling and presentation **Elevate Decision Quality Across GTM** + Establish repeatable processes, tools, and templates that improve the speed and quality of decision-making + Mentor analysts and peers, sharing frameworks and methodologies that raise the analytical bar + Continuously refine how data, insight, and execution connect - ensuring decisions translate to measurable impact **What Success Looks Like** + Executives consistently seek your input before making high-stakes GTM decisions. + Decision briefs and models clearly articulate "what we know," "what it means," and "what we should do" + You're recognized for combining rigorous analysis with sound judgment and pragmatic recommendations + Your work accelerates alignment, reduces rework, and helps the business move faster with conviction **What You Bring** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry + 10-15 years of experience in GTM strategy, commercial analytics, corporate strategy, or management consulting within a high-growth enterprise or SaaS environment. + Proven ability to independently lead end-to-end analyses - from problem definition to executive-ready delivery + Advanced modeling and analytical capabilities (Excel, SQL, Tableau/Power BI, or equivalent). + Strong executive presentation (powerpoint) and communication skills; adept at simplifying complexity and influencing senior stakeholders + Deep understanding of GTM motions across Sales, Customer Success, and Channel ecosystems. + High ownership mindset; thrives amid ambiguity and shifting priorities + Bachelor's degree required; MBA or advanced degree preferred **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Reporting to the Vice President, Global Deal Strategy and Development - Elevate, the mission of the Director - Global Complex Deal Strategies and Development (Elevate) is to drive ServiceNow's long-term revenue growth and profitability through more strategic transactions across our Americas business. The leader will act as a global deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals. The Director - Global Complex Deal Strategies and Development (Elevate) will help define and follow a consistent programmatic approach to help the global sales organizations and cross-functional deal execution teams to close a targeted subset of complex deals. The role will utilize collaborative account planning, out-quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership, to maximize market opportunity and accelerate the sales cycle to close larger deals successfully. The Director - Global Complex Deal Strategies and Development (Elevate) will be expert in the contractual aspects of ServiceNow's business, and able to articulate value and structure long-term, complex, multi-product agreements to enable presentation of the right deal to the customer. The role also contributes to continuous improvement efforts for the Strategic Engagements team and participates in ServiceNow's overall transformation effort to establish the best Enterprise salesforce in the industry. Priorities & Responsibilities Drive a targeted subset of complex strategic deals: validate and engage on opportunities where we intend to build opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed. Champion targeted, high-priority complex deals and systematically capture learnings from each engagement to develop and refine a repeatable process for future strategic transactions. Lead the transition process following deal closure, ensuring a seamless handoff to the respective team for ongoing customer success. Demonstrate agility by quickly adapting strategies and approaches to meet evolving customer needs and dynamic market conditions, ensuring successful outcomes in complex deal environments. Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence) In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator Qualifications 8-10 years of experience in the software industry 2 + years of Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. 2 + years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities Conversant in all emerging trends in IT and Business Demonstrated coaching and mentoring experience Team player of unquestionable integrity, credibility, and character Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives Strong leadership, problem solving, and decision-making abilities Ability to interface and negotiate with senior client executives Excellent presentation and communication skills Organizational and analytical skills International work experience Continuous improvement and growth mindset Measure of success Customer Feedback & NPS Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a member of our Solution Consulting team, you will have a major impact on our future success by supporting State and Local Government Sales. You will guide revenue for the ServiceNow platform as a core team Solution Consultant with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. **What you get to do in this role:** The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. + Support product sales as a technical and domain expert of a client-facing sales team + Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs + Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues + Provide feedback to product management about product enhancements that can address customer needs and provide additional value + Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team + Stay current on competitive analysis and market differentiation + Support marketing events including executive briefings, conferences, user groups, and trade shows **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 7+ years of pre-sales solution consulting or sales engineering experience + Proficiency with the ServiceNow platform or technical expertise with cloud software solutions + Experience working collaboratively with product management, product marketing, partners, and professional services + Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence + Understands both State and Local Government + Can deal with challenging customers + Has deep attention to detail + Well organized + Travel, as necessary **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Charter Global is a global Information Technology and Solutions provider with more than 19 years of proven track record in gaining customer confidence. We support our customer needs in Asia-Pacific, Europe and the Americas (North and Latin). Our customers are in a variety of vertical industries: Energy, Finance, Healthcare, Government, Retail, Fulfillment Logistics, Manufacturing and Telecom. Charter Global has honed the processes, methodologies, tools and functions to deliver software services via a Global Delivery Model which blends in local and remote resources to get the job done - consistently Here is the Job details: Title: Data Scientist Location: Atlanta, GA / Dallas, TX Duration: 12+ Months Job Description: · Oversees and performs end-top-end data based research. Design data mining solutions to be implemented and executed with alignment to the planned scope and design coverage and needs/uses, leveraging knowledge and a broad understanding of E2E business processes and requirements. · Defines the data analytics research plan, scope and resources required to meet the objectives of his/her area of ownership (segments of the project/engagement). This includes:- Analyzing the data and identifying data sources- Determining appropriate types of data analytics to be performed- Selecting and applying data analysis techniques to ensure that recommendations and predictions provide an adequate level of confidence based on defined coverage criteria- Designing repeatable, verifiable and traceable analytical models · Identifies and analyses new data analytic directions and their potential business impact to determine the proper prioritization of data analytics activities based on business needs and analytics ROI. · Identifies data sources, oversees the data collection process and designs the data structure in collaboration with data experts (BI or big-data) and subject matter and business experts. Ensures that data used in the data analysis activities are of the highest quality. · Constructs data models (algorithms and formulas) for required business needs and predictions. · Works closely with content experts and managers to pinpoint queries, map data, and validate results. Maintains and enhances the professional and business relationship with internal stakeholders. · Facilitates presentations on how to use the data. Offers practical solutions to be used by the end decision makers. · Presents results, including the preparation of patents and white papers and facilitating presentations during conferences. · Effectively participates in and/or leads formal and informal reviews with stakeholders, applying knowledge and experience and providing insights from a professional perspective. · Prepares results in such a way they will be convenient for use. Provides professional support for team members and keeps them informed of assignments/ project status. Provides for training and support for other team members. · Explores and examines data from multiple sources. The Data Scientist sifts through all incoming data with the goal of discovering previously hidden insights, which, in turn, can provide a competitive advantage or address a pressing business problem. A Data Scientist does not simply collect and report on data, but also looks at it from many angles, determines what it means, and then recommends ways to apply the data. · Participates in technical designs of the wrapped product, which will run the model. Ensures that the model is properly used, that data inputs are supplied correctly and in a timely manner. Verifies that the correct data population is being processed. Ensures that that the output of the model is used correctly and that business objectives are being targeted. · Participates in the development stages of the wrapped product, including design, development, QA, implementation and production. This is particularly critical when the Development and Implementation teams find it difficult to understand and evaluate the model's objectives and benefits) Critical Experiences : · Masters in mathematics, statistics or computer science or related field - Ph D. degree preferred · 5 or more years of relevant quantitative and qualitative research and analytics experience · Solid knowledge of statistical techniques · The ability to come up with solutions to loosely defined business problems by leveraging pattern detection over potentially large datasets · Strong programming skills (such as Hadoop MapReduce or other big data frameworks, Java), statistical modeling (like SAS or R) · Experience using machine learning algorithms · High proficiency in the use of statistical packages · Proficiency in statistical analysis, quantitative analytics, forecasting/predictive analytics, multivariate testing, and optimization algorithms · Strong communication and interpersonal skills · Knowledge of telecommunications and of the subject area being investigated - advantage. Additional Information Technical Expertise

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Global Head of Digital Factory Solutions Go-to-Market** The Global Head of Digital Factory Solutions Go-to-Market is a strategic role that partners with ServiceNow's customer-centric industry transformation sales teams, as well as other key functions across the company (e.g., marketing, product, customer success, implementation partners), to accelerate the growth of verticalized industry solutions focused on factory and industrial operations. This individual will closely align with our OT sales and product teams to seed and develop strategic opportunities that drive growth within our manufacturing customer base. They will serve as the thought leader and subject matter expert for "ServiceNow in the Factory," supporting account teams, marketing, partners, and product groups to design, develop, market, and sell ServiceNow's Digital Factory solutions. These solutions aim to deliver real value by improving productivity and quality for our manufacturing customers. **The Ideal Candidate Brings a Powerful Combination of:** + **Manufacturing industry experience** , acquired from working within a manufacturer (preferably supporting manufacturing, supply chain, or quality operations) + **Working knowledge of how technology, particularly AI** , can and should be leveraged to drive transformational change within a factory environment + **Customer-facing experience** in selling and delivering consulting services + **Go-to-Market experience** in an enterprise software company This role will also align closely with our core and solution sales account teams in the Manufacturing vertical to develop strategic opportunities based on ServiceNow's Manufacturing Digital Factory industry solution. The successful candidate will build trusted relationships with customer and partner executives, collaborate with sales leaders, and contribute significantly to revenue growth in our manufacturing accounts globally. **Key Areas of Responsibility:** 1. **Customer-Focused Pipeline Development:** Act as the industry expert for the Digital Factory solution by engaging with executives and senior leaders at industry events, executive business reviews, and similar forums. These activities should directly lead to new pipeline creation. 2. **Sales-Oriented Pipeline Progression:** Partner with account executives and teams to progress opportunities by integrating industry expertise into account strategies, engaging key decision-makers, and accelerating deal cycles by emphasizing business value and competitive differentiators. 3. **Partner Development & Execution:** Build and maintain relationships with Digital Factory-focused practices within strategic partners to drive awareness, enablement, solution positioning, and customer development-accelerating customer-centric pipeline priorities. 4. **Solution Design & Enablement:** Identify new factory-based use cases for ServiceNow solutions. Collaborate with marketing to design and package solutions that create tangible value for manufacturing customers, enabling transformation across all aspects of the Digital Factory. 5. **Business Analysis & Reporting:** Analyze the Digital Factory business to identify trends, needs, opportunities, and KPI movement. Use insights to inform customer engagement strategies and drive high-impact behaviors and results. 6. **Solution Demos & Innovation Showcases:** Work with marketing and partners to increase awareness of the Digital Factory solution by showcasing it at Partner Innovation Centers, industry trade shows, and ServiceNow customer events. This individual must be hands-on-equally capable of crafting multi-year strategies and updating trackers with current opportunity statuses. They should thrive in a high-growth, fast-paced environment and maintain a clear strategic perspective while addressing immediate priorities. A typical day includes brainstorming new go-to-market approaches, presenting at industry and customer-facing events as a Digital Factory SME, engaging with C-suite stakeholders, working with industry leaders and "Big Bet" account teams, and maintaining strong relationships with key partner leaders to support pipeline and growth. **Key Internal Partnerships:** + Industry & Field Marketing + Field Sales and Solution Sales + Product Teams + Global Partner & Channel + Enablement + Industry Enterprise Architects This leader will stay attuned to ServiceNow's global sales priorities, programs, and communications-advising on messaging, channels, and tactics to ensure the best outcomes for customers. We're seeking a high-energy, empathetic relationship-builder with a business-growth mindset and strong communication skills. **To Be Successful in This Role, You Should Have:** + Experience integrating AI into workflows, decision-making, or problem-solving-e.g., using AI-powered tools, analyzing AI-driven insights, or automating processes + **10+ years of experience** in the manufacturing industry, with success guiding technology strategy, operations, and daily functions within a manufacturing organization + **5+ years of experience** in an IT/technology role at a manufacturing company + **5+ years at an enterprise software company** , serving manufacturing accounts as a Digital Factory SME or in business development, consulting, or a similar role + _OR_ **5+ years at a top-tier consulting firm** , driving operational transformation for manufacturing clients + Exceptional presentation skills (in-person, virtual, and C-level engagements) + Proven ability to build trusted advisor relationships with customers and internal sales teams + Strong influence and advisory skills with senior leadership across multiple departments + Experience producing thought leadership content for international audiences + Self-motivated, resourceful, and capable of prioritizing in a dynamic environment + Agile mindset and ability to lead through influence in a matrixed, distributed team environment + Demonstrated success achieving revenue targets in partnership with account sales teams + Excellent organizational and time management skills + Willingness to travel up to 30% + Bachelor's or Master's degree in Business, Technology, Engineering, or For positions in this location, we offer a base pay of $146,400-$256,200 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. **What you get to do in this role:** + Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales + Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) + Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap + Identify the right specialist/ support resources to bring into a deal, at the right time **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 7+ years of sales experience within software OR solutions sales organization + Experience establishing trusted relationships with current and prospective clients and other teams + Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships + Experience achieving sales targets + The ability to understand the "bigger picture" and our plans around IT + Experience promoting a customer success focus in a "win as a team" environment **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Team Overview** The GTM Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action. Our team operates at the intersection of data, analysis, and strategy: + **Insight Cadence & Alignment:** We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions + **Decision Support:** We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes By connecting data to action, our team ensures the GTM organization operates with speed, alignment, and confidence. The **Decision Support, Senior Manager** plays a critical supporting role in the GTM Decision Support function. As a high powered individual contributor, you'll conduct research, analyze data from multiple sources, and preparing executive-ready synthesis to inform key decisions You'll thrive here if you're detail-oriented, curious, and enjoy connecting the dots across complex datasets to uncover insights that inform business decisions. **Key Responsibilities** **Analysis & Data Support** + Partner across functions to consolidate and validate data from diverse sources - pipeline, bookings, renewals, product usage, compensation - to enable informed, strategic decision-making + Partner with Decision Support Lead to conduct structured analyses, answering specific business questions that inform leadership decision + Convert insights into structured frameworks, working models and decision-support tools that accelerate execution + Support creation of executive-ready presentations, reports, and decision briefs by translating analytical outputs into clear visuals and summaries + Maintain consistency in metrics and definitions across analyses to ensure alignment and accuracy **Collaboration & Process Support** + Partner with cross-functional teams (Finance, Sales Ops, DT, HR, Customer Success, Product) to reconcile inputs and clarify assumptions + Track follow-ups from decision forums and operating rhythm meetings to ensure alignment between insights and actions + Identify recurring issues or gaps in data and propose improvements to support more efficient analyses **What Success Looks Like** + Analyses are accurate, timely, and provide clear inputs to decision-making + Decision Support Leads can focus on executive engagement and problem-solving without needing to double-check core analysis. + Stakeholders trust the analysis for completeness and clarity, reducing rework and reactive follow-ups **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 6-8 years of experience in business analysis, sales operations, finance, or commercial analytics in multiple contexts + Strong analytical and problem-solving skills; able to follow structured methodologies and provide actionable outputs + Proficiency with Excel, SQL, and visualization tools (Tableau, Power BI, or equivalent) + Collaborative mindset, comfortable working across multiple functions + Detail-oriented and methodical, with a bias toward action and follow-through + Bachelor's degree required; advanced degree desired **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Performs engineering activities with specific knowledge and skills associated with the following technologies: Voice switching experience involving PSTN interconnects, CALEA and 911; Specific knowledge of voice switching platforms of the Genband DMS/CS2k and Cisco BTS; Advanced SIP based feature server experience on the BroadWorks platform; Session Boarder Controller (SBC) experience with special attention on Acme Packet product line. This would include security and transcoding uses; Legacy and Voice over IP (VoIP) experience with NCS, MGCP, h.248, SIP, T.38, rfc 2833, G.711, G.729, G.722, ISUP, SS7; Understanding of TCP/IP Networking, this would include: DNS, DHCP, HTTP, IP V4/V6 and TACACs for security; VoIP Gateway experience including IAD. Vendors include: Nuera, Audiocodes, Calix and Cisco; Experience with tools to monitor and troubleshoot voice networks; Specifically using the Empirix XMS to view call ladders to aid in debug; Cable system standards: DOCSIS 2/3, PCMM, with understanding of HFC infrastructure including eMTA deployment. Qualifications 5+ years of experience required in related field (i.e. Engineering.). 3+ years of experience required if candidate possesses a related advanced degree (MS/MBA or above). 3 years of experience working in Voice engineering 3 years of experience developing, authoring and maintaining detailed network designs and documentation (i.e. JG3-Engineering Work Packages, Systems or Network Requirements Specifications, Systems or Network Design Documents, Network Whitepapers, Network or Systems Statements of Work) 3 years troubleshooting and diagnostics experience 1 year experience leading projects to enhance the network capability for existing and future services Additional Information All your information will be kept confidential according to EEO guidelines.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Sr. Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role, you will have the opportunity to build next generation customer facing cloud Observability tools. You will also work cross functionally with multiple teams on the design, architecture and implementation of our Observability platform with the focus on AI powered UX that enables self-service monitoring for our customers. This role requires the candidate to spend 90% of time on UI development and 10% on backend development. What you get to do in this role: * Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. * Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery * Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. * Contribute to the design and implementation of new products and features while enhancing existing product capabilities. * Integrate automated testing into development workflows to ensure consistent quality across releases. * Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. * Develop comprehensive test strategies covering functional, regression, integration and performance aspects * Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality * Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Develop High-Quality, Scalable, and Reusable Code Using AI-Assisted Tools * Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase. Own the End-to-End Software Development Lifecycle (SDLC) * Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions. * Drive the full SDLC-from rapid prototyping to design, implementation, testing, and deployment-using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality. Design and implement Observability products and features that are AI-native * Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience. * Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG). * 1+ years of integrating Copliot/windsurf (or equivalent) * 5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. * Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents. * Deep knowledge of Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks * Passion for evaluating root causes with LLMs and problem solving, domain expertise preferred * Strong skills in Java and related frameworks * Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools * Strong in query language - SQL, Prometheus Query Language * Preferred: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments. * Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles. * Preferred: Hands-on expertise with AI orchestration frameworks and building workflows for agentic or multi-agent systems. * Development experiences on the ServiceNow Platform is a big plus. * Proficiency in Python, Java, or similar object-oriented languages. * Experience with modern front-end frameworks such as Angular, React, or Vue. * Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization * Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines * Understanding software quality principles including reliability, observability, and production readiness. * Ability to troubleshoot complex systems and optimize performance across the stack. * Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. * Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us * Build and deliver high-impact software that powers digital experiences for millions of users. * Collaborate in a culture that values craftsmanship, quality, and innovation. * Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. * Be part of a culture that encourages innovation, continuous learning, and shared success. GCS-23 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them. **The Team:** The **ServiceNow Enterprise Data team** builds AI powered data solutions to unlock full value of Enterprise data. This means building capabilities to elevate the automation and experience to build AI-native applications and empowering everyone with Enterprise data to enable data-driven decision making for every persona in the organization. We are looking for an experienced Technical Product Manager for Enterprise Data team, part of central Data & Analytics team. With a focus on AI, this person will lead the strategy, roadmap, and execution of data and AI platform capabilities that power next-generation intelligent enterprise applications to enable Enterprise Data for every persona and unlock full value of Enterprise data. This role focuses on building scalable, trusted, and AI-ready data infrastructure, enabling seamless integration of GenAI and Agentic AI capabilities ensuring data orchestration, model lifecycle management, and observability. This is a technical product role and expects the candidate to bring in the hands-on expertise, ensuring enterprise-grade scalability, governance, and performance while delivering customer-centric, impactful solutions that accelerate AI adoption across the organization. The ideal candidate is a strategic thinker, fast learner, adept problem-solver, and obsessed about customer value. This is a unique role to simplify the complexities for the data-world and create value with unlocking enterprise data yet keeping security as the key consideration. **What you get to do in this role:** ** ** As we accelerate their AI transformation, the need for scalable, trusted, and data-rich platforms has never been greater. As a Sr Staff AI/ML Product Lead for Enterprise Data with a focus on Generative AI and Agentic AI, you will define and drive the solutions for AI-native data platform that power next-generation intelligent applications unlocking the full value of Enterprise data. In this high-impact role, you will: + Own the design, solution and execution for enterprise data and GenAI platform capabilities-focusing on data lifecycle management, prompt orchestration etc + Drive AI readiness and data initiatives, integrating governance, observability, and database capabilities into the data platform such as Snowflake + Collaborate closely with horizontal and vertical teams to embed AI-driven capabilities and experiences into key workflows, ensuring reusability, scalability, and trust across the ecosystem. + Perform research, partner with x-functional teams, users and business leads, to understand the opportunities and ideate for enterprise grade design and solutions, with a focus on scale, quality, security, and self-service across the enterprise. + Prototype and validate new Agentic AI and data-driven capabilities, translating early learnings into strategic product direction. + Design solutions with clarity on how users will act and create value from the data and AI models; incorporates feedback loop instrumentation into the design. + Drive the adoption of products amongst the user community, increase product satisfaction and drive ACV the impact from Analytics products + Combine technical depth with strategic focus, balancing innovation with operational excellence and performance optimization + Champion a customer-centric and data-driven culture, promoting a deep understanding of how data, AI models and intelligence come together to drive business outcomes + Influence across organizational boundaries, leading alignment between data, AI, and platform areas to ensure coherent architecture and shared innovation goals **To be successful in this role you have:** + Typically requires 12+ years of related experience of enterprise Tech AI product management, including 5+ years in SaaS or Data/AI platforms + Hands-on data expert: Have deep domain expertise mastering datasets and metrics. Analyze data using (Python, SQL) and build solutions and prototypes + Strong Technical background in Applied AI/ML, Data Engineering, Data Science + Proven experience building and managing GenAI/LLM capabilities with deep understanding of Applied AI into Enterprise Data + Experience with Agentic AI systems, autonomous agents, retrieval-augmented workflows, or orchestration frameworks + Experience with vector databases, LLMOps, data observability **,** and responsible AI practices + Deep expertise on Snowflake data platform, cloud, scalability, workload management, data-architecture and overall governance + Ability to make trade-offs between technical feasibility, user experience, and business impact + Exceptional communication and stakeholder management skills to translate complex AI concepts into actionable business specs with outcomes + Demonstrated success driving large, cross-functional stakeholder in ambiguous, high-growth environments Preferred: + Understanding of ServiceNow platform is highly desirable + Having Figma expertise is a plus \#DTjobs **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.