Charter Global jobs in Atlanta, GA - 50 jobs

Charter Global is a global Information Technology and Solutions provider with more than 19 years of proven track record in gaining customer confidence. We support our customer needs in Asia-Pacific, Europe and the Americas (North and Latin). Our customers are in a variety of vertical industries: Energy, Finance, Healthcare, Government, Retail, Fulfillment Logistics, Manufacturing and Telecom. Charter Global has honed the processes, methodologies, tools and functions to deliver software services via a Global Delivery Model which blends in local and remote resources to get the job done - consistently Here is the Job details: Title: Data Scientist Location: Atlanta, GA / Dallas, TX Duration: 12+ Months Job Description: · Oversees and performs end-top-end data based research. Design data mining solutions to be implemented and executed with alignment to the planned scope and design coverage and needs/uses, leveraging knowledge and a broad understanding of E2E business processes and requirements. · Defines the data analytics research plan, scope and resources required to meet the objectives of his/her area of ownership (segments of the project/engagement). This includes:- Analyzing the data and identifying data sources- Determining appropriate types of data analytics to be performed- Selecting and applying data analysis techniques to ensure that recommendations and predictions provide an adequate level of confidence based on defined coverage criteria- Designing repeatable, verifiable and traceable analytical models · Identifies and analyses new data analytic directions and their potential business impact to determine the proper prioritization of data analytics activities based on business needs and analytics ROI. · Identifies data sources, oversees the data collection process and designs the data structure in collaboration with data experts (BI or big-data) and subject matter and business experts. Ensures that data used in the data analysis activities are of the highest quality. · Constructs data models (algorithms and formulas) for required business needs and predictions. · Works closely with content experts and managers to pinpoint queries, map data, and validate results. Maintains and enhances the professional and business relationship with internal stakeholders. · Facilitates presentations on how to use the data. Offers practical solutions to be used by the end decision makers. · Presents results, including the preparation of patents and white papers and facilitating presentations during conferences. · Effectively participates in and/or leads formal and informal reviews with stakeholders, applying knowledge and experience and providing insights from a professional perspective. · Prepares results in such a way they will be convenient for use. Provides professional support for team members and keeps them informed of assignments/ project status. Provides for training and support for other team members. · Explores and examines data from multiple sources. The Data Scientist sifts through all incoming data with the goal of discovering previously hidden insights, which, in turn, can provide a competitive advantage or address a pressing business problem. A Data Scientist does not simply collect and report on data, but also looks at it from many angles, determines what it means, and then recommends ways to apply the data. · Participates in technical designs of the wrapped product, which will run the model. Ensures that the model is properly used, that data inputs are supplied correctly and in a timely manner. Verifies that the correct data population is being processed. Ensures that that the output of the model is used correctly and that business objectives are being targeted. · Participates in the development stages of the wrapped product, including design, development, QA, implementation and production. This is particularly critical when the Development and Implementation teams find it difficult to understand and evaluate the model's objectives and benefits) Critical Experiences : · Masters in mathematics, statistics or computer science or related field - Ph D. degree preferred · 5 or more years of relevant quantitative and qualitative research and analytics experience · Solid knowledge of statistical techniques · The ability to come up with solutions to loosely defined business problems by leveraging pattern detection over potentially large datasets · Strong programming skills (such as Hadoop MapReduce or other big data frameworks, Java), statistical modeling (like SAS or R) · Experience using machine learning algorithms · High proficiency in the use of statistical packages · Proficiency in statistical analysis, quantitative analytics, forecasting/predictive analytics, multivariate testing, and optimization algorithms · Strong communication and interpersonal skills · Knowledge of telecommunications and of the subject area being investigated - advantage. Additional Information Technical Expertise

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Sr CRM Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Sr CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. * Support territory strategy and planning to improve vertical agreement, account use case targeting and execution * Provide input to AE during the account planning process based on territory strategy and recommendation * Ensure recommendation to territory strategy and account planning is aligned with Now Value principles * Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. * Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model * Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle * Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes * Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: * To be considered, candidate must reside in the following locations: Florida, Atlanta, GA metro or Charlotte, NC metro where the accounts are located. * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 7+ years knowledge on return on investment of specialty solutions area to lead solution win * Experience as an AE, or in alternative sales role * Understanding of business sales processes * Travel required: 30-50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales * Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) * Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap * Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: * Candidate must reside in Atlanta, GA Metro or Charlotte, NC Metro where the accounts are located. * SaaS Sales experience into the Manufacturing vertical highly preferred. * 10+ years of sales experience within software OR solutions sales organization * Experience establishing trusted relationships with current and prospective clients and other teams * Experience producing new business, negotiate deals, and maintain healthy C-Level relationships * Experience achieving sales targets * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * The ability to understand the "bigger picture" and our plans around IT * Experience promoting a customer success focus in a "win as a team" environment * Willingness to travel up to 50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team Overview The Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action. Our team operates at the intersection of data, analysis, and strategy: * Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions * Decision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes By connecting data to action, our team ensures the organization operates with speed, alignment, and confidence. As a Decision Support Leader, you'll act as a trusted advisor and internal consultant, owning complex, cross-functional analyses from framing to executive recommendation. You'll balance hands-on analytical rigor with executive-level influence - operating as both the architect and the builder of decision-ready insights. What You'll Do Shape High-Impact Decisions * Lead the full lifecycle of decision analysis: define the problem, structure the approach, model scenarios, and distill implications * Synthesize quantitative and qualitative inputs into clear recommendations that help executives act with confidence * Translate ambiguity into clarity by grounding decisions in data, logic, and tradeoff transparency Deliver Analytical and Strategic Depth * Build advanced models, perform sensitivity analyses, and validate outcomes to ensure recommendations are defensible and actionable * Partner with analysts to scale your impact while remaining hands-on when stakes are high or timelines are short * Develop and maintain frameworks for recurring GTM decisions such as productivity, headcount deployment, renewal metrics, and market prioritization Influence Without Authority * Partner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences, and ensure decisions are grounded in operational reality * Build trust as a thought partner to senior leaders who rely on your perspective for judgment, not just numbers * Drive alignment and action across stakeholders through clear, evidence-backed storytelling and presentation Elevate Decision Quality Across GTM * Establish repeatable processes, tools, and templates that improve the speed and quality of decision-making * Mentor analysts and peers, sharing frameworks and methodologies that raise the analytical bar * Continuously refine how data, insight, and execution connect - ensuring decisions translate to measurable impact What Success Looks Like * Executives consistently seek your input before making high-stakes GTM decisions. * Decision briefs and models clearly articulate "what we know," "what it means," and "what we should do" * You're recognized for combining rigorous analysis with sound judgment and pragmatic recommendations * Your work accelerates alignment, reduces rework, and helps the business move faster with conviction Qualifications What You Bring * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * 10-15 years of experience in GTM strategy, commercial analytics, corporate strategy, or management consulting within a high-growth enterprise or SaaS environment. * Proven ability to independently lead end-to-end analyses - from problem definition to executive-ready delivery * Advanced modeling and analytical capabilities (Excel, SQL, Tableau/Power BI, or equivalent). * Strong executive presentation (powerpoint) and communication skills; adept at simplifying complexity and influencing senior stakeholders * Deep understanding of GTM motions across Sales, Customer Success, and Channel ecosystems. * High ownership mindset; thrives amid ambiguity and shifting priorities * Bachelor's degree required; MBA or advanced degree preferred Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Role As a Director to guide Now on Now's event strategy, reporting into the VP of Now on Now, this is not a traditional event marketing role. You will work closely with practitioners who use our product every day to run our company. You will package those real-world, gritty, technical stories and work across all Marketing stakeholders to bring the stories to life via events @ scale. You will be the self-directed owner of this strategy. You will need to question the status quo, push back on "fluff," and ensure our events provide real value to practitioners and buyers. We're looking for a dynamic professional to drive our 12b+ pipeline, generate event roadmaps, and strategy. This high-impact, high-visibility role blends strategic direction positioning, thought innovation, and event management - ensuring Now on Now's mission is fully supported and maximized across every channel and stage. You'll help shape our external voice, manage thought innovation opportunities, and coordinate the orchestration of strategic events. Working across Sales, Marketing, Product, PR, and Communications, you'll create moments that inspire, connect, and deliver measurable business impact. What You Will Do Own the Strategy, Plan & Delivery * Run it like a business: You are responsible for the strategy and delivery of how Now on Now shows up at external events (customers and partners). You don't wait for assignments; you identify the opportunities and build the roadmap. Measure impact using data and feedback to refine strategy and outcomes * Create scale: Scale events with a repeatable format that works for different personas, channels, and regions, and have a playbook for scale. * Coordinate end-to-end event planning and execution for major marketing and industry events, and internal moments such as Sales Kickoff. Partner cross-functionally with Sales, Marketing, GTM, and Communications to ensure aligned messaging and maximum impact. Disrupt the story with authentic and credible practitioner stories * Disrupt "run of the mill" messaging: Instead of polished, high-level messaging, your job is to inject reality. You will work with Product Marketing to influence authentic differentiating messages that influence buyers. * Manage Friction: You will often be the dissenting voice in the room. You need to be comfortable managing senior stakeholders and then offer a disruptive alternative. * Shape the Field Narrative: Equip our events with stories that resonate with buyers. Give them the "how and why we really did it" story, not just the sales pitch. * Redefine the customer experience @ events Kill the PowerPoint: * You will drive the creation of interactive experiences at events -live demos, "build your own…" interactions, "day in the life" videos, roundtables, hands-on workshops etc. * Practitioner Empathy: You understand what practitioners dislike (marketing spin) and what they love (real world use cases and value). You will advocate for the audience in every planning meeting. * Cross-Functional Collaboration & Stakeholder Engagement: Serve as the connective tissue & build strong relationships between Executive Strategy, Marketing, Sales, and Communications teams - aligning priorities and orchestrating moments that matter. Who You Are * You have "practitioner" DNA: You might have a background in marketing, evangelism, or product marketing. You prefer an inspiring, differentiating demo over a rehearsed slides-based narrative. * You are self-directed: You can navigate a complex organization. You know who to talk to in practitioners to get the data, and who to influence in GTM on events strategy. * You aren't afraid of debate: You can partner with Marketing while holding your ground on the event strategy. You can navigate strong perspectives and steer the ship toward what's best for the practitioner. * You think in "Creative and Interactive Experiences": You know how to use video, audio, and physical space to tell a story that sticks with an interaction that is relatable/memorable, but is not overly polished/inauthentic/sales-y. Qualifications To be successful in this role, we need someone who has: * Bachelor's in business, marketing or a related field; Master's or MBA is preferred * Global professional with proven 15+ overall experience (8+ years within a marketing or related function) - Experience in the Enterprise Tech industry is preferred. * ServiceNow product/platform knowledge is highly desired. * Experience in leveraging or critically thinking about how to integrate AI into work processes, choices, or problem-solving. This may include using AI-powered tools, automating workflows, evaluating AI-powered insights, or exploring AI's potential impact on the function or industry. * Demonstrated success in developing and executing marketing event strategies at scale with persona/practitioner lens, and have driven pipeline and revenue growth. * Strong evaluative and strategic thinking skills with the ability to translate market insights into actionable plans. * Demonstrated success in guiding innovative event experience strategies that are relatable and differentiating to customers, without the "sales-y" messaging * Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams. * A track record of effective large-scale event budget management. * Demonstrate ability to think strategically and identify opportunities to innovate * Experience in guiding dynamic teams in a high-growth environment * Exceptional communication & stakeholder management ability, Excellent negotiation and persuasion skills, and experience interacting with both business and technology people at all levels, including the C suite * Highly self-motivated, results-oriented, Proactive, solutions-oriented, and calm under pressure in fast-moving environments. * Self-starter and quick learner with an ability to operate autonomously across functions * Willingness to travel (domestic and international) and work a flexible schedule to support global events Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The AI Frameworks & Solutions group is building a new AI Architecture team to experiment and build prototypes for potential new features. We are seeking a skilled Technical Product Manager | Gen AI Product Builder who is also a proven builder, ready to work closely with our Platform engineering teams on innovative solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. You will rely on your product management toolkit to identify and prioritize product hypotheses, and on your own AI-enabled rapid prototyping skills to put those hypotheses to the test. This is not a traditional product owner role, but an incubation role: You will become an expert at spotting gaps in our current product offerings, and your successful proofs-of-concept will graduate to become exciting new features for those products. The ideal candidate will have an engineering or solutions consulting background, in addition to 0:1 product management experience. This is an exciting opportunity to work at the forefront of AI innovation, leveraging emerging technologies to push ServiceNow's product capabilities forward. Key Responsibilities: * Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership. * Maintain your ability to rapidly prototype new features using the AI tools ServiceNow provides, including Figma Make, MS Copilot, Claude Code, SN Build Agent, and Windsurf. * Work on cross-functional teams, including engineering, design, user research, and AI research, to develop and launch new PoCs. * Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions. * Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs. Initial focus will be on agentic systems. * Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers. Qualifications Qualifications: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 8+ years of experience as a product manager or similar experience with education * Translate customer needs into clear requirements, generating explicit product-design hypotheses, testing those hypotheses quickly and inexpensively, and advocating for the addition of your proven features into a product roadmap * Strong experience working cross‑functionally to ensure successful execution, aligning engineering, design, and business stakeholders around delivering customer and business value. * Proficient in ServiceNow development, scripting (JavaScript, Glide, Python), and configuration. Experience with ServiceNow's core modules, including ITSM, ITOM, HRSD, CSM, or others is highly desirable. * Proven experience in designing and architecting complex solutions on the ServiceNow platform. * Experience working with PM, Design, Engineering and BUs. * Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions. * Excellent presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. * Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions. * Strong analytical skills with a data-driven approach to decision-making. * Passion for innovation and technology with an entrepreneurial mindset and a proactive and hands-on approach. Ability to thrive in a fast-paced, dynamic environment. * Ability to work closely with technical teams and understand technical challenges and opportunities. * Understanding and experience with Generative AI technologies is required. Nice to have: * Expertise in the ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes and with a strong understanding of the platform's capabilities, modules, and features. * Experience applying this methodology to develop innovative, user-centric products and services. * Skilled in conducting user research, facilitating co-creation workshops with customers, and guiding projects through all stages from ideation to PoC. * Prior experience designing and building software using Figma Make, MS Copilot, Claude Code, SN Build Agent, and/or Windsurf. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. * Support product sales as a technical and domain expert of a client-facing sales team * Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs * Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues * Provide feedback to product management about product enhancements that can address customer needs and provide additional value * Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team * Stay current on competitive analysis and market differentiation * Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 7+ years of pre-sales solution consulting or sales engineering experience * Proficiency with the ServiceNow platform or technical expertise with cloud software solutions * Experience working collaboratively with product management, product marketing, partners, and professional services * Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence * Travel, as necessary Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking a highly collaborative and execution-focused Program Manager, Sales Systems Enablement (IC3) to support the design, delivery, and sustainment of worldclass enablement experiences across our Quote-to-Cash, CRM, and broader sales technology ecosystem. In this role, you will help ensure our global sales teams are equipped to adopt and maximize their evolving tech stack by supporting system launches, coordinating training needs with regional teams and Sales Academy, and managing the ongoing lifecycle of sales tool content across our Sales Success Center. You will collaborate closely with Digital Technology (DT), Sales Operations, Commercial Legal, OCM, and broader Global Learning & Development (GLD) to orchestrate readiness,streamline enablement activities, and ensure sellers have the right resources at the right time. The ideal candidate thrives in ambiguity, builds strong relationships, and brings creativity and AI-powered problem-solving to learning design. This is a hands-on role for someone who enjoys building, organizing, coordinating, and continuously improving scalable enablement programs that directly impact field productivity and sales effectiveness. KEY RESPONSIBILITIES Launch Support (Initial + System Enhancement Releases) * Support planning and execution for Quote to Cash, CRM, and other sales system launches or enhancement cycles. * Coordinate with DT, Ops, and Change Management team to understand system changes, timelines, and business context. * Define the learning approach for each launch by identifying audience needs, selecting appropriate modalities, and outlining a clear path for field readiness. * Design scalable live learning experiences, including VILT, leveraging AI tools where appropriate to streamline delivery and enhance engagement during system launches. * Build or update enablement materials such as instruction manuals, job aids, demos, and playbooks to ensure sellers understand what's changing and how to use new capabilities. Sales System Sustainment & Field Support * Partner with regional sales teams, assessing business sustainment needs and identifying emerging training gaps or friction points across the seller workflow. * Design and facilitate live learning experiences, including VILT, ensuring sellers receive clear, engaging, and effective instruction tied to evolving tools and processes. * Maintain ongoing pulse checks with Operations and the OCM lead to identify field challenges and propose enablement solutions. * Deliver targeted training or refresh content to support new hires, evolving processes, or newly introduced sales tools. Content Management * Own the ongoing quality, accuracy, and usability of sales tools content. * Refresh and retire content as systems evolve; ensure information is intuitive, current, and discoverable. * Apply AI-assisted approaches to streamline content creation, QA, tagging, and delivery to meet learners where they are. Cross-Functional Alignment * Partner across DT, Ops, OCM, and GLD to ensure alignment between technical delivery, business requirements, enablement needs, and the broader GTM plan. * Translate complex technical input into simple, actionable enablement resources for * sales audiences. * Coordinate dependencies across multiple workstreams with strong communication, tracking, and stakeholder management. AI-Enabled Learning & Efficiency * Leverage AI tools to streamline content creation, quality review, tagging, and knowledge organization. * Use AI to enhance learning design, including generating examples, scenarios, and variations of training content that meet sellers where they are. * Apply AI-driven insights to refine enablement materials and identify opportunities to improve clarity, engagement, and discoverability. * Explore new AI capabilities and recommend lightweight applications that improve scale, speed, or learner experience across enablement workflows. Qualifications * 3-5 years of experience in sales enablement, sales operations, program management, or related fields. * Strong coordination and organizational skills with the ability to manage multiple workstreams simultaneously. * Experience supporting sales systems or tool launches, preferably in a sales or revenue operations environment. * Ability to translate business or technical requirements into clear, user-friendly training materials. * Strong collaboration and stakeholder management skills across cross-functional teams. * Demonstrated ability to work in ambiguity and proactively identify solutions or next steps. * Strong writing and content-development skills (job aids, guides, playbooks, demos, etc.). * Curiosity and willingness to leverage AI tools to improve efficiency, content generation, or learner experience. * Comfort facilitating live training sessions, particularly Virtual Instructor-Led Training (VILT), and engaging diverse learner groups. Preferred * Familiarity with CRM, CPQ, or other sales productivity systems. * Experience supporting enablement efforts for large field or customer-facing organizations Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We are seeking a Business Process Consultant (BPC) to join the NowNext CRM Execution Team. As the process expert and trusted advisor, you will engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows across sales, CPQ/CLM, order management, customer service, field service, and AI-driven use cases. You will bridge the gap between business needs and technical delivery, ensuring that solutions built on the ServiceNow Now Platform - and integrated with systems like Salesforce, Pega, Dynamics, Oracle, or SAP - deliver measurable outcomes. This role is ideal for experienced CRM/CSM consultants with strong process re-engineering and change management skills, and the ability to influence senior leaders while collaborating closely with technical teams. Key Responsibilities * Consult & Advise * Serve as the functional and process expert during customer engagements. * Guide customers on configuration vs. customization and adoption of best practices. * Advise senior leaders on process optimization and AI/automation opportunities. * Requirements & Solution Design * Lead workshops with business sponsors and SMEs to capture current-state processes and design future-state workflows. * Translate requirements into business requirement workbooks, user stories, acceptance criteria, and test plans. * Define KPIs and success measures to track value realization (cycle time, CSAT, case deflection, etc.). * Cross-Functional Collaboration * Partner with Technical Consultants, Solution Architects, and Project Managers to ensure requirements flow into robust technical solutions. * Support unit testing, UAT, and customer validation, ensuring business objectives are met. * Monitor for scope creep and align with engagement managers to resolve issues. * Process Improvement & Change Management * Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement. * Develop adoption strategies, training materials, and change management plans to ensure successful rollout. * Ensure user experience is prioritized - with logical flows, accessibility, and ease of use. * Thought Leadership & Continuous Learning * Stay current on ServiceNow capabilities, CRM/CSM trends, and AI innovations. * Share best practices internally and externally, contributing to delivery playbooks and accelerators. * Support pre-sales and solutioning activities as needed. Qualifications & Experience Required * 5+ years of consulting or business process analysis experience in CRM, CSM, or ERP transformations. * Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Call Center/Service, Manufacturing workflows, or Field Service. * Hands-on experience with at least one major CRM/workflow platform: Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP. * Demonstrated ability to influence and consult with senior leaders, providing solution options with pros/cons. * Strong experience converting business requirements into functional and configuration requirements. * Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes). * Excellent stakeholder engagement, facilitation, and communication skills. Certification Requirements * ServiceNow Certified System Administrator (CSA) - required within 60-90 days of hire if not already certified. * At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or Sales - required within the first 6-12 months of hire, depending on project alignment. * Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported. Preferred * ServiceNow certifications: CSA, CIS-CSM, CIS-FSM, CIS-Sales (or within 90 days). * Salesforce certifications (Admin, Service/Sales Cloud, CPQ Consultant) or Pega BA/CSA certifications. * Knowledge of AI/automation projects (chatbots, NLP, predictive analytics, agentic AI). * Industry expertise in telecom, financial services, insurance, or public sector. * Familiarity with NowCreate methodology and Agile/SAFe delivery practices. * Willingness to travel up to 50% based on customer needs. Level Differentiation Senior Business Process Consultant * Leads workshops and requirement sessions for defined workstreams (e.g., CPQ/CLM, order management, service, or field service). * Translates business requirements into user stories and acceptance criteria, ensuring alignment with project goals. * Focuses on execution quality, documentation, and supporting UAT/adoption activities. * Typically 3-7 years of CRM/CSM consulting or process re-engineering experience. * Holds foundational certifications (ServiceNow CSA or Salesforce Admin; Pega BA/CSA) and is developing expertise in advanced modules. Principal Business Process Consultant * Acts as the process thought leader for customer engagements, engaging with senior executives and sponsors. * Shapes end-to-end CRM transformation strategies (lead-to-cash, CPQ/CLM, service/field service) and ensures measurable business outcomes. * Oversees multiple workstreams, coaches Senior Consultants, and mitigates risks around scope or adoption. * Typically, 8-12+ years of enterprise CRM/CSM consulting experience with proven track record of leading large-scale transformations. * Holds advanced certifications (ServiceNow CIS-CSM/FSM/Sales, Salesforce Service/Sales Cloud, Pega CSSA) and recognized for domain expertise. Success in this Role Looks Like * You design clear, outcome-driven process solutions that deliver measurable improvements. * Customers achieve tangible results: * Reduced lead-to-cash cycle times. * Higher % of service requests resolved via AI agents. * Improved CSAT, NPS, and operational efficiency. * You ensure smooth collaboration between business and technical teams, minimizing rework and scope creep. * You are recognized as a trusted advisor by customers, helping shape their CRM transformation journey. Why Join Us? As part of the NowNext CRM Execution Team, you'll play a pivotal role in shaping how enterprises reimagine CRM with AI-powered, end-to-end workflows. You'll apply your process consulting and CRM expertise to deliver value for lighthouse customers while helping establish the blueprint for the future of the CRM category. Qualifications To be successful in this role you have: * Required * 5+ years of consulting or business process analysis experience in CRM, CSM, or ERP transformations. * Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Call Center/Service, Manufacturing workflows, or Field Service. * Hands-on experience with at least one major CRM/workflow platform: Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP. * Demonstrated ability to influence and consult with senior leaders, providing solution options with pros/cons. * Strong experience converting business requirements into functional and configuration requirements. * Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes). * Excellent stakeholder engagement, facilitation, and communication skills. * Certification Requirements * ServiceNow Certified System Administrator (CSA) - required within 60-90 days of hire if not already certified. * At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or Sales - required within the first 6-12 months of hire, depending on project alignment. * Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported. * Preferred * ServiceNow certifications: CSA, CIS-CSM, CIS-FSM, CIS-Sales (or within 90 days). * Salesforce certifications (Admin, Service/Sales Cloud, CPQ Consultant) or Pega BA/CSA certifications. * Knowledge of AI/automation projects (chatbots, NLP, predictive analytics, agentic AI). * Industry expertise in telecom, financial services, insurance, or public sector. * Familiarity with NowCreate methodology and Agile/SAFe delivery practices. * Willingness to travel up to 50% based on customer needs. * Level Differentiation Senior Business Process Consultant * Leads workshops and requirement sessions for defined workstreams (e.g., CPQ/CLM, order management, service, or field service). * Translates business requirements into user stories and acceptance criteria, ensuring alignment with project goals. * Focuses on execution quality, documentation, and supporting UAT/adoption activities. * Typically 3-7 years of CRM/CSM consulting or process re-engineering experience. * Holds foundational certifications (ServiceNow CSA or Salesforce Admin; Pega BA/CSA) and is developing expertise in advanced modules. * Principal Business Process Consultant * Acts as the process thought leader for customer engagements, engaging with senior executives and sponsors. * Shapes end-to-end CRM transformation strategies (lead-to-cash, CPQ/CLM, service/field service) and ensures measurable business outcomes. * Oversees multiple workstreams, coaches Senior Consultants, and mitigates risks around scope or adoption. * Typically, 8-12+ years of enterprise CRM/CSM consulting experience with proven track record of leading large-scale transformations. * Holds advanced certifications (ServiceNow CIS-CSM/FSM/Sales, Salesforce Service/Sales Cloud, Pega CSSA) and recognized for domain expertise. * Success in this Role Looks Like * You design clear, outcome-driven process solutions that deliver measurable improvements. * Customers achieve tangible results: * Reduced lead-to-cash cycle times. * Higher % of service requests resolved via AI agents. * Improved CSAT, NPS, and operational efficiency. * You ensure smooth collaboration between business and technical teams, minimizing rework and scope creep. * You are recognized as a trusted advisor by customers, helping shape their CRM transformation journey. * Why Join Us? As part of the NowNext CRM Execution Team, you'll play a pivotal role in shaping how enterprises reimagine CRM with AI-powered, end-to-end workflows. You'll apply your process consulting and CRM expertise to deliver value for lighthouse customers while helping establish the blueprint for the future of the CRM category. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking a Retail Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. The Enterprise Architect role is focused on bringing technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers in the Retail vertical industries to understand the opportunities of our “Platform of Platforms” vision. You will act as a business and technical leader for our customers construct the most complex solutions, designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best in class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements. Key Responsibilities Engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions. Work with a wide variety of customers, colleagues and partners to help them understand the power of the ServiceNow platform and the potential opportunities of the future of work Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. Understand the Retail business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels Work with architecture development methods, modelling approaches and architecture patterns for integration Interact at multiple levels within a customer account (CXOs, SVPs, Directors, Enterprise Architects, Technical Architects, Domain Architects) and maintain these relationships throughout their customer journey. Provide thought leadership and collaborate with internal ServiceNow business units Identify, lead and contribute to the creation of best practices, industry assets, reference architectures, etc. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 15+ years of Retail IT experience, including 10+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role. 5+ years experience working with or implementing ServiceNow solutions Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment, presenting architecture concepts, designs, and goals to technology leaders and partners Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals Experience integrating AI into workflows and decision-making processes. Proficiency in designing and implementing scalable, secure, and robust IT solutions. Excellent communication and executive engagement skills. Ability to simplify complex concepts into compelling solution designs. Strong problem-solving skills and the ability to think strategically. Proven ability to lead and mentor technical teams, fostering a culture of continuous improvement and technical excellence. Up-to-date with emerging technology trends and developments, providing innovative solutions that enhance business processes and drive growth. An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas. TR21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Performs engineering activities with specific knowledge and skills associated with the following technologies: Voice switching experience involving PSTN interconnects, CALEA and 911; Specific knowledge of voice switching platforms of the Genband DMS/CS2k and Cisco BTS; Advanced SIP based feature server experience on the BroadWorks platform; Session Boarder Controller (SBC) experience with special attention on Acme Packet product line. This would include security and transcoding uses; Legacy and Voice over IP (VoIP) experience with NCS, MGCP, h.248, SIP, T.38, rfc 2833, G.711, G.729, G.722, ISUP, SS7; Understanding of TCP/IP Networking, this would include: DNS, DHCP, HTTP, IP V4/V6 and TACACs for security; VoIP Gateway experience including IAD. Vendors include: Nuera, Audiocodes, Calix and Cisco; Experience with tools to monitor and troubleshoot voice networks; Specifically using the Empirix XMS to view call ladders to aid in debug; Cable system standards: DOCSIS 2/3, PCMM, with understanding of HFC infrastructure including eMTA deployment. Qualifications 5+ years of experience required in related field (i.e. Engineering.). 3+ years of experience required if candidate possesses a related advanced degree (MS/MBA or above). 3 years of experience working in Voice engineering 3 years of experience developing, authoring and maintaining detailed network designs and documentation (i.e. JG3-Engineering Work Packages, Systems or Network Requirements Specifications, Systems or Network Design Documents, Network Whitepapers, Network or Systems Statements of Work) 3 years troubleshooting and diagnostics experience 1 year experience leading projects to enhance the network capability for existing and future services Additional Information All your information will be kept confidential according to EEO guidelines.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Sr CRM Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. **What you get to do in this role: ** The Sr CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. + Support territory strategy and planning to improve vertical agreement, account use case targeting and execution + Provide input to AE during the account planning process based on territory strategy and recommendation + Ensure recommendation to territory strategy and account planning is aligned with Now Value principles + Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. + Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model + Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle + Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes + Champion diversity and belonging to contribute to an open and inclusive environment **To be successful in this role you have:** + **To be considered, candidate must reside in the following locations: Florida, Atlanta, GA metro or Charlotte, NC metro where the accounts are located.** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 7+ years knowledge on return on investment of specialty solutions area to lead solution win + Experience as an AE, or in alternative sales role + Understanding of business sales processes + Travel required: 30-50% **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Candidate must reside in Atlanta, GA Metro or Charlotte, NC Metro where the accounts are located. SaaS Sales experience into the Manufacturing vertical highly preferred. 10+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Minimum 5 years experience working as a Sr QA Automation Engineer 5 + years hands on experience with HP testing technology ( i.e. QTP, QC, ALM, UFT, etc.) 5+ years web services automation experience - Soap UI Pro ,Parasoft or equivalent 5 + years of experience with continuous integration and build tools (i.e. jUnit, DB Unit, Maven, Jenkens, and Sonar) 5+ years of experience with SQL Queries 5+ years of programming experience in Java/C++ 2+ years of experience with groovy code Strong knowledge of Continuous Integration (CI) topics and concepts and maintaining build servers Must have excellent communication skills (verbal and written), and be able to communicate interact effectively with all levels of management as well as a diverse technical team. Ability to work in a fast-paced environment and adapt to significant amounts of change in work assignments and priorities. Supplies technical guidance to the team and help/build teams to facilitate the running /maintenance of scripts. Create and Maintain libraries and object repositories Work closely with Manual test engineers & offshore team for automating existing test cases Familiarity with Agile/Scrum methodologies is a plus Additional Opening Details to Suppliers Regards: ngampa AT charterglobal DOT com Additional Information Need only Locals(GC, USC)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Role As a Director to guide Now on Now's event strategy, reporting into the VP of Now on Now, this is not a traditional event marketing role. You will work closely with practitioners who use our product every day to run our company. You will package those real-world, gritty, technical stories and work across all Marketing stakeholders to bring the stories to life via events @ scale. You will be the self-directed owner of this strategy. You will need to question the status quo, push back on "fluff," and ensure our events provide real value to practitioners and buyers. We're looking for a dynamic professional to drive our 12b+ pipeline, generate event roadmaps, and strategy. This high-impact, high-visibility role blends strategic direction positioning, thought innovation, and event management - ensuring Now on Now's mission is fully supported and maximized across every channel and stage. You'll help shape our external voice, manage thought innovation opportunities, and coordinate the orchestration of strategic events. Working across Sales, Marketing, Product, PR, and Communications, you'll create moments that inspire, connect, and deliver measurable business impact. What You Will Do Own the Strategy, Plan & Delivery Run it like a business: You are responsible for the strategy and delivery of how Now on Now shows up at external events (customers and partners). You don't wait for assignments; you identify the opportunities and build the roadmap. Measure impact using data and feedback to refine strategy and outcomes Create scale: Scale events with a repeatable format that works for different personas, channels, and regions, and have a playbook for scale. Coordinate end-to-end event planning and execution for major marketing and industry events, and internal moments such as Sales Kickoff. Partner cross-functionally with Sales, Marketing, GTM, and Communications to ensure aligned messaging and maximum impact. Disrupt the story with authentic and credible practitioner stories Disrupt "run of the mill" messaging: Instead of polished, high-level messaging, your job is to inject reality. You will work with Product Marketing to influence authentic differentiating messages that influence buyers. Manage Friction: You will often be the dissenting voice in the room. You need to be comfortable managing senior stakeholders and then offer a disruptive alternative. Shape the Field Narrative: Equip our events with stories that resonate with buyers. Give them the "how and why we really did it" story, not just the sales pitch. Redefine the customer experience @ events Kill the PowerPoint: You will drive the creation of interactive experiences at events -live demos, "build your own…" interactions, "day in the life" videos, roundtables, hands-on workshops etc. Practitioner Empathy: You understand what practitioners dislike (marketing spin) and what they love (real world use cases and value). You will advocate for the audience in every planning meeting. Cross-Functional Collaboration & Stakeholder Engagement: Serve as the connective tissue & build strong relationships between Executive Strategy, Marketing, Sales, and Communications teams - aligning priorities and orchestrating moments that matter. Who You Are You have "practitioner" DNA: You might have a background in marketing, evangelism, or product marketing. You prefer an inspiring, differentiating demo over a rehearsed slides-based narrative. You are self-directed: You can navigate a complex organization. You know who to talk to in practitioners to get the data, and who to influence in GTM on events strategy. You aren't afraid of debate: You can partner with Marketing while holding your ground on the event strategy. You can navigate strong perspectives and steer the ship toward what's best for the practitioner. You think in "Creative and Interactive Experiences": You know how to use video, audio, and physical space to tell a story that sticks with an interaction that is relatable/memorable, but is not overly polished/inauthentic/sales-y. Qualifications To be successful in this role, we need someone who has: Bachelor's in business, marketing or a related field; Master's or MBA is preferred Global professional with proven 15+ overall experience (8+ years within a marketing or related function) - Experience in the Enterprise Tech industry is preferred. ServiceNow product/platform knowledge is highly desired. Experience in leveraging or critically thinking about how to integrate AI into work processes, choices, or problem-solving. This may include using AI-powered tools, automating workflows, evaluating AI-powered insights, or exploring AI's potential impact on the function or industry. Demonstrated success in developing and executing marketing event strategies at scale with persona/practitioner lens, and have driven pipeline and revenue growth. Strong evaluative and strategic thinking skills with the ability to translate market insights into actionable plans. Demonstrated success in guiding innovative event experience strategies that are relatable and differentiating to customers, without the "sales-y" messaging Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams. A track record of effective large-scale event budget management. Demonstrate ability to think strategically and identify opportunities to innovate Experience in guiding dynamic teams in a high-growth environment Exceptional communication & stakeholder management ability, Excellent negotiation and persuasion skills, and experience interacting with both business and technology people at all levels, including the C suite Highly self-motivated, results-oriented, Proactive, solutions-oriented, and calm under pressure in fast-moving environments. Self-starter and quick learner with an ability to operate autonomously across functions Willingness to travel (domestic and international) and work a flexible schedule to support global events Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The AI Frameworks & Solutions group is building a new AI Architecture team to experiment and build prototypes for potential new features. We are seeking a skilled Technical Product Manager | Gen AI Product Builder who is also a proven builder, ready to work closely with our Platform engineering teams on innovative solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. You will rely on your product management toolkit to identify and prioritize product hypotheses, and on your own AI-enabled rapid prototyping skills to put those hypotheses to the test. This is not a traditional product owner role, but an incubation role : You will become an expert at spotting gaps in our current product offerings, and your successful proofs-of-concept will graduate to become exciting new features for those products. The ideal candidate will have an engineering or solutions consulting background, in addition to 0:1 product management experience. This is an exciting opportunity to work at the forefront of AI innovation, leveraging emerging technologies to push ServiceNow's product capabilities forward. Key Responsibilities: Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership. Maintain your ability to rapidly prototype new features using the AI tools ServiceNow provides, including Figma Make, MS Copilot, Claude Code, SN Build Agent, and Windsurf. Work on cross-functional teams, including engineering, design, user research, and AI research, to develop and launch new PoCs. Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions. Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs. Initial focus will be on agentic systems. Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers. Qualifications Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience as a product manager or similar experience with education Translate customer needs into clear requirements, generating explicit product-design hypotheses, testing those hypotheses quickly and inexpensively, and advocating for the addition of your proven features into a product roadmap Strong experience working cross‑functionally to ensure successful execution, aligning engineering, design, and business stakeholders around delivering customer and business value. Proficient in ServiceNow development, scripting (JavaScript, Glide, Python), and configuration. Experience with ServiceNow's core modules, including ITSM, ITOM, HRSD, CSM, or others is highly desirable. Proven experience in designing and architecting complex solutions on the ServiceNow platform. Experience working with PM, Design, Engineering and BUs. Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions. Excellent presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions. Strong analytical skills with a data-driven approach to decision-making. Passion for innovation and technology with an entrepreneurial mindset and a proactive and hands-on approach. Ability to thrive in a fast-paced, dynamic environment. Ability to work closely with technical teams and understand technical challenges and opportunities. Understanding and experience with Generative AI technologies is required. Nice to have: Expertise in the ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes and with a strong understanding of the platform's capabilities, modules, and features. Experience applying this methodology to develop innovative, user-centric products and services. Skilled in conducting user research, facilitating co-creation workshops with customers, and guiding projects through all stages from ideation to PoC. Prior experience designing and building software using Figma Make, MS Copilot, Claude Code, SN Build Agent, and/or Windsurf. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As an AI Solution Architect, you'll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks, turning technical credibility into deal velocity. You'll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes. Purpose: Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys. AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows). Key Responsibilities: · Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints. · Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation. · Develop proof of concepts and technical validation frameworks for customers in your assigned districts. · Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes. · Create and contribute to reusable assets, reference architectures, and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale. Skills & Experience: · Expertise in AI architecture, workflow automation, and integration frameworks. · Ability to design and build end-to-end solutions with scalability, performance, and rapid implementation in mind. · Strong cross-functional collaboration with sales, specialists and product teams. · Demonstrated ability to build technical credibility quickly and influence customer architectural direction. · 7+ years in architecture or pre-sales engineering roles. Qualifications Key Capabilities to be Successful in the role: ServiceNow Platform Mastery Deep technical mastery of ServiceNow's core platform capabilities (data model, flows, integration hub, scripting, UI frameworks, security model, etc.) This foundation enables Solution Architects to design AI Experience solutions that are performant, scalable, and fully leverage the platform's native capabilities rather than working around them. AI Solution Architects have a deep commitment to continuous learning - staying current with platform releases and emerging features. Communication & Customer Partnership The ability to build trusted relationships with customer platform owners, architects, and CTOs-quickly establishing credibility through technical depth and a consultative approach. This means earning a seat at the table for architectural decisions, shaping technical direction, and becoming a go-to resource customers rely on. Execution & Ownership Reliable delivery against commitments, with the ability to manage multiple technical workstreams, prioritize under pressure, and drive proof of concepts and design sessions to completion without constant oversight. Architectural Design & Solution Blueprint The capability to translate customer requirements into comprehensive, scalable solution blueprints that serve as the bridge between sales and implementation. This includes designing end-to-end architectures with performance, integration, and extensibility in mind-giving customers a clear roadmap from vision to reality. Proof of Concept Delivery Proficiency in rapidly designing and building compelling proof of concepts that validate technical feasibility and demonstrate tangible value. These are focused, high-impact builds that prove the solution works in the customer's context and accelerate their confidence to move forward. Cross-functional Collaboration The ability to partner effectively with Solution Consultants, Specialists, and Industry Enterprise Architects to ensure AI Experience solutions align with overall account strategy and long-term customer roadmaps. This includes contributing to reference architectures, industry patterns, and reusable assets that scale impact across the organization and accelerate future engagements. Technical Discovery & Assessment The ability to quickly assess a customer's current technical landscape, integration requirements, and scalability needs-then translate those into AI Experience architectures that are both aspirational and achievable. This includes leading design and architecture sessions that balance innovation with practical implementation constraints. Foundational Capability The ingrained habit of leveraging AI tools throughout every phase of the sales cycle-from researching customer environments and generating solution blueprints to building proof of concepts and creating reusable assets. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Federal Healthcare Solution Consulting team, you will have a major impact on our future success by supporting the Tribes territory across the US in addition to Indian Health Services (a division of HHS). You will guide revenue for our full suite of products and partner with Sales, Product Management, our Specialist teams as well as the SN ecosystem of partners. This is a hands-on technical, pre-sales consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: This Advisory Solution Consultant role is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. * Serve as a pre-sales technical and domain expert across our entire suite of solutions supporting a federal tribes-healthcare territory * Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes * Design and deliver tailored product demonstrations and value stories that showcase ServiceNow's differentiated impact across AI, automation, and workflow optimization * Collaborate with Sales, Product Management, and Partners to develop solution strategies and drive successful pursuits * Translate customer needs into actionable insights and provide feedback to Product Management to influence future product enhancements * Contribute to team growth by sharing best practices, reusable assets, and lessons learned across the Solution Consulting community * Stay informed on tribal and federal healthcare modernization initiatives, competitive trends, and emerging technologies in AI, analytics, and workflow automation * Represent ServiceNow at industry events, user groups, and executive briefings, helping position the platform as the strategic foundation for modernization Qualifications To be successful in this role you have: 7+ years of pre-sales solution consulting, solution consulting or sales engineering experience, preference of Tribal Nation knowledge and/or Indian Health Services experience * Technical curiosity and knowledge of cloud and SaaS solutions - Experience with the ServiceNow platform is a plus * Experience working collaboratively across Sales, Product, Marketing, Partners, and Professional Services to deliver unified customer outcomes * Expertise in territory management, pipeline strategy, and opportunity execution * Excellent communication and storytelling skills, with the ability to engage both executive and technical audiences * Knowledge of federal mission areas such as HR modernization, shared services, workforce optimization, IT service delivery, or healthcare operations * Passion for innovation, AI, and transforming how the federal government serves citizens and employees * Ability and willingness to travel as required (up to 75% U.S. travel) Why You'll Love This Role * You'll be part of a mission-driven team helping Tribal Nations and Indian Health Services modernize how they operate, serve, and innovate. At ServiceNow, we believe the future of Tribes and Federal Healthcare is Now - and you'll be helping build it every day. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking a highly collaborative and execution-focused Program Manager, Sales Systems Enablement (IC3) to support the design, delivery, and sustainment of worldclass enablement experiences across our Quote-to-Cash, CRM, and broader sales technology ecosystem. In this role, you will help ensure our global sales teams are equipped to adopt and maximize their evolving tech stack by supporting system launches, coordinating training needs with regional teams and Sales Academy, and managing the ongoing lifecycle of sales tool content across our Sales Success Center. You will collaborate closely with Digital Technology (DT), Sales Operations, Commercial Legal, OCM, and broader Global Learning & Development (GLD) to orchestrate readiness,streamline enablement activities, and ensure sellers have the right resources at the right time. The ideal candidate thrives in ambiguity, builds strong relationships, and brings creativity and AI-powered problem-solving to learning design. This is a hands-on role for someone who enjoys building, organizing, coordinating, and continuously improving scalable enablement programs that directly impact field productivity and sales effectiveness. KEY RESPONSIBILITIES Launch Support (Initial + System Enhancement Releases) Support planning and execution for Quote to Cash, CRM, and other sales system launches or enhancement cycles. Coordinate with DT, Ops, and Change Management team to understand system changes, timelines, and business context. Define the learning approach for each launch by identifying audience needs, selecting appropriate modalities, and outlining a clear path for field readiness. Design scalable live learning experiences, including VILT, leveraging AI tools where appropriate to streamline delivery and enhance engagement during system launches. Build or update enablement materials such as instruction manuals, job aids, demos, and playbooks to ensure sellers understand what's changing and how to use new capabilities. Sales System Sustainment & Field Support Partner with regional sales teams, assessing business sustainment needs and identifying emerging training gaps or friction points across the seller workflow. Design and facilitate live learning experiences, including VILT, ensuring sellers receive clear, engaging, and effective instruction tied to evolving tools and processes. Maintain ongoing pulse checks with Operations and the OCM lead to identify field challenges and propose enablement solutions. Deliver targeted training or refresh content to support new hires, evolving processes, or newly introduced sales tools. Content Management Own the ongoing quality, accuracy, and usability of sales tools content. Refresh and retire content as systems evolve; ensure information is intuitive, current, and discoverable. Apply AI-assisted approaches to streamline content creation, QA, tagging, and delivery to meet learners where they are. Cross-Functional Alignment Partner across DT, Ops, OCM, and GLD to ensure alignment between technical delivery, business requirements, enablement needs, and the broader GTM plan. Translate complex technical input into simple, actionable enablement resources for sales audiences. Coordinate dependencies across multiple workstreams with strong communication, tracking, and stakeholder management. AI-Enabled Learning & Efficiency Leverage AI tools to streamline content creation, quality review, tagging, and knowledge organization. Use AI to enhance learning design, including generating examples, scenarios, and variations of training content that meet sellers where they are. Apply AI-driven insights to refine enablement materials and identify opportunities to improve clarity, engagement, and discoverability. Explore new AI capabilities and recommend lightweight applications that improve scale, speed, or learner experience across enablement workflows. Qualifications 3-5 years of experience in sales enablement, sales operations, program management, or related fields. Strong coordination and organizational skills with the ability to manage multiple workstreams simultaneously. Experience supporting sales systems or tool launches, preferably in a sales or revenue operations environment. Ability to translate business or technical requirements into clear, user-friendly training materials. Strong collaboration and stakeholder management skills across cross-functional teams. Demonstrated ability to work in ambiguity and proactively identify solutions or next steps. Strong writing and content-development skills (job aids, guides, playbooks, demos, etc.). Curiosity and willingness to leverage AI tools to improve efficiency, content generation, or learner experience. Comfort facilitating live training sessions, particularly Virtual Instructor-Led Training (VILT), and engaging diverse learner groups. Preferred Familiarity with CRM, CPQ, or other sales productivity systems. Experience supporting enablement efforts for large field or customer-facing organizations Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.