Charter Global jobs in San Diego, CA - 77 jobs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will require at min 2 days a week in the office. The Demand Planning team within ServiceNow's FinOps organization is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. What you get to do in this role: * Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. * Convert demand forecasts into actionable server and rack requirements. * Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. * Run forecast scenarios to optimize scaling and utilization across service tiers. * Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. * Track and report forecast variability, presenting insights to leadership. * Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. * Build analytics tools to identify bottlenecks and proactively address capacity issues. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. * Technical Expertise: * Programming: Python, Java; strong OOP and algorithmic skills. * AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. * Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. * Data Visualization: Python, Tableau, Excel, Lightdash, BI tools * Experience in developing new products that utilize challenging high-performance algorithms. * Expertise in coding efficient, object-oriented, modularized, and high-quality software. * Expertise in core AI/ML techniques and algorithms. * Understanding of unit testing, profiling, and code tuning. * Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. * Strong communication and cross-functional collaboration skills. GCS-23 For positions in this location, we offer a base pay of $178,000 - $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50% For positions in this location, we offer a base pay of $128,400 - $190,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here **************************************************************** The HR Service Delivery design team is transforming how organizations support employees - moving from reactive systems to proactive, intelligent experiences that improve everyday efficiency and reduce operational burden. Designers on the team reframe complex problems to uncover strategic opportunities, establish design standards that scale across products, and collaborate with cross-functional partners to deliver polished, user-centered solutions. The team connects design decisions to business outcomes, natively integrates AI where it adds value, and demonstrates discerning design judgment to shape how millions of employees experience HR support at work. What you get to do in this role: * You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. * You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. * You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. Qualifications * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * 7+ years of relevant design experience * An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data * Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision * A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges * Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line * Experience participating in the complete product development lifecycle of web and/or software applications * Experience in user experience design or industry experience (corporate, software, web or agency) For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team: Database Provisioning builds the tools that safely operate and manage the databases running within ServiceNow data centers. The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a ServiceNow data center. As a team, our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale. Our work is fundamental to ServiceNow's reliability, reputation, and success. As a team, we believe that ease of use, quality, scale, and customer feedback are the pillars of our development process. We work within a very collaborative environment with distributed teams that empower you to be successful in your work. What you get to do in this role: * Design software for operating PostgreSQL databases in production that is simple to use and integrates at scale. * Work with stakeholders to understand detailed requirements. * Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.) * Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features. * Work in an environment with a strong collaboration and knowledge-sharing spirit. * Work in an international team with colleagues in Europe and the USA. To be successful in this role you have: * Expertise in managing and operating databases in production, particularly PostgreSQL, MySQL, MariaDB, or Oracle. * Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. * Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem. * Linux experience that includes a deep knowledge and understanding of its internals. * Excellent technical problem-solving skills, including root cause analysis of issues in production. * Experience in these languages & tools: Ruby, Puppet, Jenkins. * Experience with CI/CD systems: Jenkins, TeamCity, etc. * Enjoy collaborating with engineering teams located in different time zones (PT, ET, CET) * Great analytical and design skills. * Excellent communication, networking, and self-management skills. Qualifications * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have * 6+ years of hands-on experience with backend development * Experience in operating and maintaining relational databases, such as PostgreSQL or MariaDB in production. This includes knowledge of management features such as backups, high availability and replication. * Demonstrated experience operating Kubernetes at scale, including a deep understanding of cluster administration. * Experience in Linux: CentOS, RedHat, etc, * Experienced in scripting languages such as Ruby, Puppet, Python, or Go. For positions in this location, we offer a base pay of $155,800 - $272,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Office Work Location: Kirkland, WA; San Diego, CA or Santa Clara, CA Please Note: This position will include supporting our US Federal customers. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Senior Process Engineer , you will report to the Senior Manager of Process Engineering. You will drive Operational Excellence initiatives, process improvement, and operationalization projects across Global Cloud Operations. This role requires a blend of technical acumen, process design expertise, and cross-functional leadership to deliver measurable impact on productivity, compliance, and customer experience. You will work independently and collaboratively, influencing without authority, and ensuring alignment with organizational OKRs and strategic priorities. Success in this role means being able to translate strategy into actionable workflows, remove operational waste, and enable scalable processes in a fast-paced cloud environment. What you get to do in this Role: Lead Process Optimization: Design and implement end-to-end processes that improve efficiency and reduce operational risk across engineering and operations. Drive OKR Alignment: Translate organizational objectives into measurable outcomes; track and report progress using dashboards and KPIs. Operationalize Change: Support service transitions, release management, and compliance initiatives with structured frameworks and governance. Enable Data-Driven Decisions: Use analytics to identify bottlenecks, quantify waste, and propose improvements that deliver tangible business value. Champion Cross-Functional Engagement: Facilitate workshops, manage intake processes, and coordinate dependencies across multiple teams. Governance & Reporting: Maintain data hygiene, enforce process standards, and ensure audit readiness for regulated environments. Advance Intelligent Automation: Identify opportunities for AI-driven workflows and implement no-code/low-code solutions to streamline operations and enhance scalability. Skills for Success Technical & Analytical Knowledge of Cloud Infrastructure, Data Center Operations, and process mapping tools like Miro, Lucid charts etc. Understanding of AI workflow automation, ITIL, ServiceNow, and operational governance. Experience with no-code/low-code platforms and ability to design and deploy automation solutions. Ability to identify and implement AI-driven enhancements across business processes. Proficient in using data analytics for decisions and KPI tracking.. Process Excellence Proficiency in lean methodology and continuous improvement frameworks. Ability to apply statistical analysis and process optimization techniques. Experience designing scalable processes in complex or regulated environments. Change management and service transition knowledge. Certification preferred (Green Belt or Black Belt). Leadership & Influence Ability to lead cross-functional workshops and build stakeholder consensus. Effective communicator with both technical and non-technical audiences. Ability to manage organizational change and ensure adoption of new processes. Strategic Execution Experienced with OKRs and aligning tasks with business goals. Skilled in prioritizing initiatives considering impact, risk, and resources. Strong problem-solving mindset with a focus on reducing operational inefficiencies. Qualifications 5+ years of experience with a Bachelor's Degree, as a Process Engineer in Cloud or Data Center environments OR 3+ years with a Master's Degree. Proven experience in program/project management and process improvement with AI Solutions. Certifications in ITIL, Lean Six Sigma, Kaizen Leader or Project Management preferred. GCS-23 For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Internship At ServiceNow we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us. Job Description We are seeking a Master's-level intern in Business Analytics and/or Informatics to act as a Product Owner for several dashboards that deliver enterprise insights into subscription entitlements and usage. The role is deliverable-focused, with clear objectives to complete during the internship: Key Deliverables 1. Stakeholder Insights & Requirements Definition Package Objective: Ensure dashboard enhancements are grounded in real customer and field needs. Description: Lead structured feedback collection with customer-facing analysts and understand how entitlement and usage data is consumed, where gaps exist, and what decisions users are trying to make. Key Outputs: Summary of qualitative and quantitative feedback (themes, pain points, unmet needs) Clearly articulated user personas and use cases Prioritized list of business requirements tied to outcomes (e.g., renewal risk, expansion identification) Traceability between stakeholder feedback and proposed dashboard capabilities 2. Product Backlog & User Story Portfolio Objective: Translate insights into actionable, delivery-ready work. Description: Synthesiz e requirements into well-defined epics, features, and user stories , applying product management and agile best practices. Stories will include acceptance criteria, data definitions, and success metrics. Key Outputs: Groomed and prioritized product backlog for entitlement and usage dashboards User stories written in business-friendly, outcome-driven language Defined KPIs and success metrics for each major feature Dependencies, risks, and data readiness considerations documented 3. Feature Delivery, Validation & Adoption Readout Objective: Drive high-quality delivery and measurable adoption of new functionality. Description: Partner with IT and analytics engineering teams to prioritize work, support sprint execution, participate in testing , and validate that delivered functionality meets stakeholder needs. Post-launch, they will assess adoption and effectiveness. Key Outputs: Sprint-level prioritization recommendations and release notes UAT plans and documented testing outcomes Post-launch feedback from Sales and Customer Success Adoption and usage analysis with recommendations for iteration Qualifications Qualifications Currently enrolled in an accredited university pursuing a Master's degree in Analytics, Informatics, Data Science, Information Systems, Business Analytics, or a related field , with an anticipated graduation between May-June 2027 . Demonstrated ability to leverage data and analytics to inform product decisions , including experience working with dashboards, reporting, or data visualization tools. Experience using or critically evaluating AI-powered tools to improve workflows, decision-making, or insights (e.g., analytics automation, data summarization, forecasting, or intelligent recommendations). Strong ability to gather, synthesize, and translate feedback from customer-facing teams (Sales, Customer Success, Renewals) and/or customers into clear requirements and user stories . Proven aptitude for product ownership or agile delivery , including backlog management, prioritization, acceptance criteria definition, and user acceptance testing (formal or academic experience acceptable). Ability to build effective working relationships with technical teams (IT, data engineering, analytics) and business stakeholders. Customer-focused, analytical, and outcome-oriented mindset with the ability to think strategically while executing at a detailed level . Strong organizational skills with excellent attention to detail; comfortable working in a fast-paced, ambiguous environment . Proactive, self-directed, and willing to step in where needed to help the team operate more efficiently. Experience with Microsoft Excel and PowerPoint ; familiarity with tools such as Power BI, Tableau, SQL, Jira, or similar is a plus. Excellent listening, verbal, and written communication skills , with the ability to present insights clearly to both technical and non-technical audiences. Previous internship, research, or project experience in analytics, product management, consulting, or enterprise systems is a plus. For positions in this location, we offer a base pay of $, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will skillfully help us navigate a rapid shift to an AI-native future. You will partner with stakeholders across design, research, tech writing, product, ops, and engineering to ensure we deliver on the full potential of ServiceNow's AI-native vision. The ideal candidate brings strong presence and strategic acumen to guide large-scale technical programs in fast-moving, ambiguous environments. You've successfully launched AI enablement programs, built AI agents or features, and guided complex transformations from concept to impact. You excel at collaborating with senior stakeholders, coordinating program strategy and execution across cross-functional teams, and telling compelling stories grounded in operational excellence. You'll solve complex business and product problems while staying attuned to real-world feedback and emerging AI advancements, directly accelerating innovation and driving measurable impact on company goals. What you get to do in this role: * Oversee execution of a highly complex and cross-functional AI-enablement and tooling program, collaborating with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows. * Operate on your own to integrate AI into design, research, writing, and operational workflows - defining end-to-end plans, engaging executives, mapping PDLC and ops workflows, defining business/product requirements, partnering with engineering to build solutions, and establishing success metrics. * Synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans that drive customer value and PDLC efficiencies. * Identify connections and reconcile potential conflicts/overlaps between various programs, AI features/tools/solutions, and initiatives. * Implement scalable processes and governance that balance rapid innovation with responsible AI use. * Promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across their teams. * Ensure transparency and cross-functional stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing choices to technical, business, and executive audiences. Qualifications You might thrive in this role if you: * Are an empathetic communicator and collaborator who influences across technical, business, and executive audiences while building durable trust with partners. * Have 10+ years overseeing complex programs in fast-paced, high-scale technology companies, collaborating across UX design, UX research, content, product, ops, and engineering teams. * Build thriving high-trust environments, bring rigor and systems thinking to ambiguity, and operate with a bias for aligned execution over org boundaries. * Are structured, detail-oriented, and rigorous in ensuring quality, accountability, and durable delivery. * Have integrated AI into workflows, processes, or decision-making - whether using AI tools, building agents or custom solutions, automating end-to-end systems, or exploring AI's transformative potential. * Navigate complex conversations that solve critical business and technical problems in both strategic and tactical contexts. * Have a proven record of success coordinating highly cross-functional technical programs that deliver measurable impact. Preferred Qualifications: * Have familiarity with data analysis tools (SQL, Python, or similar) for querying data and building dashboards For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note: This position will include supporting our US Public Sector customers. "This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. What you get to do in this role: * Operate and maintain ServiceNow's global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. * Troubleshoot and resolve network issues, including urgent operational events. * Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. * Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. * Perform software upgrades, version control, and security patching across production systems. * Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. * Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). * Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. * Review, consult, and prepare for planned changes and releases to the production environment. * Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures. * Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. * Collaborate with peer teams building world-class networking and orchestration solutions. * Evaluate, adopt, and implement new open-source and commercial tools and technologies. * Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. * Drive automation to enable rapid deployment and updates across large-scale environments. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems. * Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices (e.g., Palo Alto, Radware) in production environments. * Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs. * Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity. * Proficient in Linux systems administration and troubleshooting. * Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures. * Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk). * Ability to respond to incident resolution, including root cause analysis and post-mortems. * Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD. * Scripting skills in Python, Bash, or similar languages for automation and tooling. * Experience with change management processes in high-availability production environments. * Excellent problem-solving skills and attention to detail, with a bias toward action and automation. * Effective communication and collaboration skills, including cross-functional team engagement. * Willingness to participate in a 24/7 on-call rotation, including weekends. GCS-23 For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. We are seeking a Senior Manager of **Global Business Acceleration** to lead a team of Business Development Representatives (BDRs) within ServiceNow's Global Business Acceleration (GBA) organization. This role owns the strategy, execution, and performance of a team responsible for validating buying groups, qualifying decision-makers, and delivering high-quality opportunities that advance through the sales cycle. The Senior Manager partners closely with Marketing, Sales, and GBA leadership to optimize buying group engagement, qualification standards, and opportunity validation. You will build a high-performing team that converts marketing-generated demand into qualified pipeline while driving cross-functional alignment across our go-to-market organization. **Key Responsibilities:** + Lead and develop a high-performing team of Business Development Representatives, building a culture of accountability, growth, and operational excellence + Own quota attainment across monthly, quarterly, and annual targets, ensuring consistent delivery of qualified opportunities that drive pipeline growth and revenue impact + Forecast opportunity volume and pipeline contribution with precision, driving strong conversion rates through stage progression and buying group validation + Partner with Sales, Marketing, Operations, and Enablement to align territory strategy, sales play execution, and campaign activation based on business unit pipeline needs + Recruit top early-in-career talent through ServiceNow-sponsored local events including college programs, university partnerships, and networking initiatives + Coach and develop team members for long-term success through structured readiness frameworks, preparing BDRs for promotion into Outbound SDR and Account Executive roles + Collaborate across global hubs on strategic initiatives within Global Business Acceleration, driving best practice sharing and operational excellence + Establish strong performance management rhythms including weekly 1:1s, monthly reviews, and quarterly business reviews, with focus on KPI management, forecast accuracy, and data-driven coaching To be successful in this role, you should have: + 10+ years of experience in a go-to-market sales role (Sales Development, Inside Sales, or Enterprise Software Sales), including at least 2+ years leading high-performing teams in a people management capacity + Proven ability to learn and operationalize complex, multi-product enterprise platforms + Data-driven mindset with demonstrated experience in forecasting, pipeline management, and performance analytics + Travel occasionally across AMS GBA Hubs (San Diego, Waltham, West Palm Beach) + Experience leveraging AI-powered tools to enhance workflows, decision-making, and business outcomes For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Commercial Growth team, you will have a major impact on our future success by supporting Commercial Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. * Support product sales as a technical and domain expert of a client-facing sales team * Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs * Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues * Provide feedback to product management about product enhancements that can address customer needs and provide additional value * Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team * Stay current on competitive analysis and market differentiation * Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications In order to qualify for and be successful in this role, you should have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 3+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry * Proficiency with the ServiceNow platform or technical expertise with cloud software solutions * Ability to actively listen to customer requirements and provide a solution to address the customer's business issue * Eagerness and willingness to learn * Demonstrated proactive approach to perform without being told what to do * Ability to prioritize task and be efficient to minimize wasted effort * Proven ability to live up to commitments while maintaining integrity and focus on details * Exceptional communication and presentation skills to include technical and business concepts For positions in this location, we offer a base pay of $82,575 - $128,025, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: * Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.). * Work with product owners to understand detailed requirements and own your code from design to delivery-covering implementation, test automation, and continuous improvement of high-quality software. * Design software that is intuitive, extensible, and customizable to meet customers' unique needs. * Collaborate in the design and development of new products and features while continuously enhancing our existing Security Operations product suite, including Security Incident Response and Vulnerability Management. * Partner closely with cross-functional teams to deliver fullstack solutions, balancing backend logic and performance with front-end usability and design. * Interface directly with customers along with PM to understand use cases, troubleshoot issues, and ensure that delivered solutions align with customer needs and expectations. * Contribute to establishing strong engineering foundations for a growing team; as a founding team member, you will help shape the technical direction and culture. * Work on projects requiring GCC (Government Community Cloud) access and handle U.S. soil cases, collaborating with primarily U.S.-based customers and stakeholders Qualifications To be successful in this role, you have: * 4-5 years of experience as a Full-stack Software Engineer with strong coding experience in Java (or a similar OO language) and JavaScript. * Hands-on expertise with modern front-end frameworks such as Angular, React, or Vue. * Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. * Proven ability to build reusable components and scalable architectures for enterprise-level applications. * Working knowledge of software development tools such as IDEs, debuggers, build tools, source control, profilers, and Unix/system administration tools. * Analytical mindset with excellent design and problem-solving skills. * Experience or strong interest in cybersecurity, particularly within Security Operations, Security Incident Response, or Vulnerability Management, is a significant plus. * Demonstrated ability to leverage or critically assess AI integration into development workflows, automation, or problem-solving processes. * Excellent communication and collaboration skills to engage effectively with internal teams and external customers. * A passion for clean, maintainable code and delivering customer-centric engineering solutions. * U.S. Citizenship required due to the nature of work involving GCC access and U.S.-based customer environments. FD21 For positions in this location, we offer a base pay of $111,200 - $172,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team The Platform Core Experiences organization leads the evolution of how creators build on the Now Platform-powering intelligent, AI-native experiences for developers, admins, and enterprise teams worldwide. At the center of this innovation is Build Agent, ServiceNow's autonomous development agent designed to turn natural language into secure, production-ready enterprise applications. Build Agent isn't just another AI feature-it represents a fundamental shift in how developers and citizen builders create on the Now Platform. This conversational AI agent automates the complete development lifecycle: analyzing requirements from natural language, generating code and configuration, running automated tests, debugging errors, and deploying applications with built-in governance and security compliance. With integrations spanning Figma's Model Context Protocol, developer sandboxes, and the broader ServiceNow AI Platform ecosystem, Build Agent is positioned to democratize application development while maintaining enterprise-grade quality and control. Why join us? * You will work on a product at the forefront of AI-native enterprise software development, shaping how organizations will build applications for the next decade. * Partner with world-class AI-native cross-functional teams and forward-thinking customers to turn breakthrough AI functionality into scalable product capabilities. * Join the Platform Core Experiences team during a transformative period as ServiceNow scales with AI agents and autonomous workflows at the center of the platform strategy. * Contribute to democratizing software development by removing barriers between business needs and technical implementation, enabling users globally to build, edit, and maintain enterprise-grade applications through natural language. About the Role In this role, you will own Build Agent product capabilities, drive execution on critical features, and serve as a bridge between customer insights, engineering teams, and cross-functional stakeholders. This is an opportunity to shape the future of how the next generation of enterprise applications are built natively with AI on the Now Platform. The work spans deep technical problem-solving and customer-centered product strategy. It involves translating ambiguous, multimodal input into structured application logic; defining the agent's action space; integrating with developer sandboxes and workflows; and ensuring every generated artifact meets the highest bar for security, governance, and enterprise reliability. It's an opportunity to help define how AI Agents become first-class builders across the enterprise landscape-democratizing application development while maintaining the quality, safety, and scale that global organizations expect from ServiceNow. For a product leader who thrives at the frontier of agentic AI, this role offers the chance to shape how software will be built for the next decade. What you get to do in this role: * Own end-to-end feature and capability development for key Build Agent features. Define product requirements, collaborate on development and evaluation, and ensure successful delivery of high-quality capabilities that advance the product vision. * Distill and transform customer and partner feedback into actionable product requirements and feature specifications. Engage directly with ServiceNow developers, citizen builders, and enterprise customers to understand pain points, validate assumptions, and iterate on solutions that meet diverse user needs. * Translate Build Agent strategy into executable product plans. Break down complex capabilities into epics and user stories, manage backlog prioritization, and coordinate with engineering on sprint planning and release management. * Collaborate cross-functionally with research, design, engineering, AI platform teams, and security/governance stakeholders to align goals, manage dependencies, and drive execution. Build strong relationships across business units to evaluate feature impacts and resolve cross-BU dependencies. * Evaluate new model capabilities, plan experiments, and help convert research insights into scalable product features. Maintain perspective on the rapidly evolving generative AI and agentic AI landscape to inform product evolution. * Create feature plans for each release including acceptance criteria, use cases, success metrics, and collaborate on go-to-market readiness materials. Define product performance metrics to measure developer productivity, code quality, security compliance, and user satisfaction. * Engage with customers through design partner programs and direct feedback sessions. Advocate for customer needs while balancing technical feasibility and business objectives. * Communicate priorities, plans, and customer outcomes clearly to key internal stakeholders including product leadership, engineering teams, and cross-functional teams. Enable outbound product management, documentation, and support teams with the context needed for successful launches. * Champion best practices for AI-assisted development tools including context engineering, autonomous debugging workflows, governance frameworks, and MCP/A2A integration patterns. Help establish the standards and methodologies that will define enterprise vibe coding at ServiceNow. Qualifications To be successful in this role you have: * 8+ years of product management experience in enterprise SaaS, developer tools, and expertise in AI-powered products. Proven track record shipping technical products that balance sophisticated capabilities with intuitive user experiences. * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, vibe coding your own prototypes, automating workflows, analyzing AI-driven insights, and exploring AI's potential impact on the industry. * Experience working on developer tools and for technical end users. Deep understanding of software development workflows, IDE integrations, code generation tools/platforms strongly preferred. Vibe coding platform experience is a plus. * Experience evaluating LLMs, AI agents, or generative AI solutions. Familiarity with context engineering, search, retrieval augmented generation (RAG), autonomous agents, and AI reliability challenges is highly valued. * Strong prioritization skills and the discipline to focus on high-impact activities. Ability to make trade-off decisions that balance customer needs, technical constraints, platform dependencies, and business objectives. * Experience defining and capturing product requirements and transforming them into a product roadmap. Demonstrated ability to break down ambiguous problems into structured specifications that engineering teams can execute against. * Deep curiosity about customer needs and a track record building customer relationships while delivering customer-centric solutions. Ability to listen deeply, synthesize diverse feedback, and translate insights into product innovations. * Proven ability to work in highly matrixed environments and excel at breaking down silos. Strong influencing skills to bring teams together, align stakeholders, and drive consensus without formal authority. * Exceptional communication skills with ability to engage both technical and non-technical audiences. Comfortable presenting to senior leadership, facilitating customer workshops, and writing detailed technical specifications. * Thrives working in the trenches with engineers and customers. Willing to dive deep into complex technical problems, experiment hands-on with the platform, and iterate rapidly based on learnings. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Digital Technology We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing, and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-enabled automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them. Come join the Digital Technology IT Portfolio Management Office (PMO) team and work with a talented group of portfolio strategists responsible for driving - through best-in-class portfolio, product, and program management - enterprise initiatives that enable ServiceNow Sales, Marketing, Services, and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will shepherd the delivery of some of the most innovative and cutting-edge strategies, technologies, and products to market. We are truly a team, supporting each other and celebrating our successes! This position reports to the VP, Portfolio Management Office Strategic Leadership & Advisory Support Partner with the portfolio executive and senior leadership to shape DT strategy through proactive counsel on transformative initiatives, organizational change, and enterprise-wide initiatives (e.g., products, transformation programs). Drive strategic alignment across portfolios by translating business objectives into actionable roadmaps, facilitating cross-functional decision-making, and ensuring initiatives advance the company's AI-first transformation as well as APEX and DT strategic priorities. Enterprise Initiative Execution Lead orchestration of mission-critical portfolio initiatives that span organizational boundaries, mobilizing cross-functional teams across PMO and DT to deliver measurable business outcomes. Develop executive-grade strategic narratives that synthesize complex technical and business information into clear, actionable executive narratives that drive alignment and decision velocity. Investment Strategy & Portfolio Optimization Architect portfolio investment strategy in partnership with PMO leadership and business operations, establishing governance frameworks that maximize business value and ROI across the capital planning lifecycle. Provide enterprise-level guidance on resource allocation, capacity planning, and portfolio balancing to ensure strategic initiatives receive appropriate funding and talent alignment. Operating Model & Governance Design Define and institutionalize portfolio, product, and program management operating models that drive consistency, scalability, and excellence across the organization. Establish governance structures, decision rights, and best practices that enable autonomous execution while maintaining strategic coherence and risk management discipline. Performance & Outcomes Management Design and operationalize performance measurement systems using OKRs, KPIs, and business metrics that provide leading indicators of strategic progress. Enable data-informed decision-making through executive dashboards, trend analysis, and insights that connect portfolio activities to enterprise outcomes and Customer Zero impact. Strategic Risk & Change Leadership Anticipate and manage portfolio-level risks, dependencies, and organizational change implications that could derail strategic objectives. Serve as the escalation point for cross-portfolio obstacles, facilitating resolution through stakeholder engagement, trade-off analysis, and executive decision-making. Qualifications Required skills and experience Demonstrates exceptional judgment in handling highly sensitive information across multiple business contexts. Possesses the ability to synthesize confidential strategic, financial, and operational details into work products while maintaining strict information boundaries. Proven experience guiding teams and influencing stakeholders at an executive level. 15 years of portfolio, product, and program/project experience, including work in a dynamic, cross-functional, and highly technical setting. Strategy, portfolio, product, and program experience in a large (ideally global) enterprise tech or global enterprise setting. Deep understanding of portfolio, product, and program/project management concepts, methodologies, and best practices. Ability to develop and implement functional strategies and policies that support executive stakeholder vision. Experience with capital planning, budget management, and financial reviews for large-scale initiatives. Strong ability to communicate effectively and build relationships with various levels of leadership, departments, and principals. Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements, or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI's potential impact on the function or industry. Preferred · Priority given to those with relevant certifications in project management or agile For positions in this location, we offer a base pay of $170,300 - $298,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Team & Role:** At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here **************************************************************** The HR Service Delivery design team is transforming how organizations support employees - moving from reactive systems to proactive, intelligent experiences that improve everyday efficiency and reduce operational burden. Designers on the team reframe complex problems to uncover strategic opportunities, establish design standards that scale across products, and collaborate with cross-functional partners to deliver polished, user-centered solutions. The team connects design decisions to business outcomes, natively integrates AI where it adds value, and demonstrates discerning design judgment to shape how millions of employees experience HR support at work. **What you get to do in this role:** + You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. + You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. + You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry + 7+ years of relevant design experience + An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data + Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision + A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges + Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line + Experience participating in the complete product development lifecycle of web and/or software applications + Experience in user experience design or industry experience (corporate, software, web or agency) For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Office Work Location:** Kirkland, WA; San Diego, CA or Santa Clara, CA **Please Note:** This position will include supporting our US Federal customers. _"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. _ **_Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered._** As a **Senior Process Engineer** , you will report to the Senior Manager of Process Engineering. You will drive Operational Excellence initiatives, process improvement, and operationalization projects across Global Cloud Operations. This role requires a blend of technical acumen, process design expertise, and cross-functional leadership to deliver measurable impact on productivity, compliance, and customer experience. You will work independently and collaboratively, influencing without authority, and ensuring alignment with organizational OKRs and strategic priorities. Success in this role means being able to translate strategy into actionable workflows, remove operational waste, and enable scalable processes in a fast-paced cloud environment. What you get to do in this Role: + Lead Process Optimization: Design and implement end-to-end processes that improve efficiency and reduce operational risk across engineering and operations. + Drive OKR Alignment: Translate organizational objectives into measurable outcomes; track and report progress using dashboards and KPIs. + Operationalize Change: Support service transitions, release management, and compliance initiatives with structured frameworks and governance. + Enable Data-Driven Decisions: Use analytics to identify bottlenecks, quantify waste, and propose improvements that deliver tangible business value. + Champion Cross-Functional Engagement: Facilitate workshops, manage intake processes, and coordinate dependencies across multiple teams. + Governance & Reporting: Maintain data hygiene, enforce process standards, and ensure audit readiness for regulated environments. + Advance Intelligent Automation: Identify opportunities for AI-driven workflows and implement no-code/low-code solutions to streamline operations and enhance scalability. **Skills for Success** **Technical & Analytical** + Knowledge of Cloud Infrastructure, Data Center Operations, and process mapping tools like Miro, Lucid charts etc. + Understanding of AI workflow automation, ITIL, ServiceNow, and operational governance. + Experience with no-code/low-code platforms and ability to design and deploy automation solutions. + Ability to identify and implement AI-driven enhancements across business processes. + Proficient in using data analytics for decisions and KPI tracking.. **Process Excellence** + Proficiency in lean methodology and continuous improvement frameworks. + Ability to apply statistical analysis and process optimization techniques. + Experience designing scalable processes in complex or regulated environments. + Change management and service transition knowledge. + Certification preferred (Green Belt or Black Belt). **Leadership & Influence** + Ability to lead cross-functional workshops and build stakeholder consensus. + Effective communicator with both technical and non-technical audiences. + Ability to manage organizational change and ensure adoption of new processes. **Strategic Execution** + Experienced with OKRs and aligning tasks with business goals. + Skilled in prioritizing initiatives considering impact, risk, and resources. + Strong problem-solving mindset with a focus on reducing operational inefficiencies. + 5+ years of experience with a Bachelor's Degree, as a Process Engineer in Cloud or Data Center environments OR 3+ years with a Master's Degree. + Proven experience in program/project management and process improvement with AI Solutions. + Certifications in ITIL, Lean Six Sigma, Kaizen Leader or Project Management preferred. GCS-23 For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. We are seeking an experienced Outbound Product Manager to drive go-to-market (GTM) strategy, sales enablement, and customer/partner engagement for core App Engine products. These solutions help our customers unlock the full power of the ServiceNow AI Platform through developer focused products like ServiceNow Studio and admin oriented offerings like App Engine Management Center that simplify and streamline governance and software development lifecycle activities. **Role:** You will be responsible for leading GTM Strategy, supporting the definition and execution of launch plans for new App Engine products & features, and collaborating with inbound PM, marketing, and sales teams. You will act as a trusted advisor to customers and partners, guiding them through product journeys and gathering feedback to inform roadmap decisions. To support our internal stakeholders, specifically sales teams, you will develop technical content and enablement materials that articulate the differentiating value of App Engine and Generative AI offerings. As you bring new products and capabilities to market, you'll partner with pricing strategy and operations teams to optimize product packaging and pricing for market adoption. This role involves extensive cross-functional collaboration, requiring in-depth engagement with technical sellers, customer outcomes, product success, training, and certification teams to ensure alignment and execution. You will serve as subject matter expert for your products, providing thought leadership internally and externally and representing App Engine in strategic customer conversations, industry events, and internal forums to amplify product awareness. **What you get to do in this role:** + Develop a deep understanding of our App Engine products, including use cases, gains, pains, and success outcomes + Support high profile customers as they adopt ServiceNow's latest App Engine capabilities + Represent the voice of the customer to influence product quality and roadmap direction + Attain a high level of technical acumen with ServiceNow's GenAI capabilities + Lead early access initatives to validate forthcoming product capabilities + Develop high-quality technical enablement content that describes the differentiating value of product innovation with App Engine products and facilitates adoption at scale + Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs' feedback on product roadmap to inform product strategy, identify candidates for customer programs and references + Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners + Own community presence and adoption oriented content for the solutions + Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms + Lead and influence cross-functional teams to accomplish our goals **To succeed in this role you have:** + A minimum of 8 years of related experience; MBA with 6 years of related customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred) + 5+ years of experience in application development on the ServiceNow platform + Extreme sense of ownership - own the problem, the process, and the outcome. Some things may need "driving by influence", others may need executing yourself in a hands-on manner, and yet others will need delegation. + Strong bias towards action, and a sense of urgency to "win" in the market. + Experience operating in an ambitious environment and driving the adoption of new and emerging products + Consistent track record of working cross-functionally to deliver business impact + Demonstrated customer obsession in engagements + Demonstrated consistent ability to drive both strategy and results. + Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners. + Strong networking and influencing skills; able to drive extended and virtual teams + Outstanding written and oral communication skills. + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry \#productjobs For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.** **This role will require at min 2 days a week in the office.** The **Demand Planning team** within ServiceNow's **FinOps organization** is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. **What you get to do in this role:** + Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. + Convert demand forecasts into actionable server and rack requirements. + Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. + Run forecast scenarios to optimize scaling and utilization across service tiers. + Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. + Track and report forecast variability, presenting insights to leadership. + Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. + Build analytics tools to identify bottlenecks and proactively address capacity issues. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. + **Technical Expertise:** + Programming: Python, Java; strong OOP and algorithmic skills. + AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. + Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. + Data Visualization: Python, Tableau, Excel, Lightdash, BI tools + Experience in developing new products that utilize challenging high-performance algorithms. + Expertise in coding efficient, object-oriented, modularized, and high-quality software. + Expertise in core AI/ML techniques and algorithms. + Understanding of unit testing, profiling, and code tuning. + **Additional Skills:** ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. + Strong communication and cross-functional collaboration skills. GCS-23 For positions in this location, we offer a base pay of $178,000 - $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Please Note:** This position will include supporting our US Public Sector customers. _"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. _ **_Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered._** The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. **What you get to do in this role:** + Operate and maintain ServiceNow's global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. + Troubleshoot and resolve network issues, including urgent operational events. + Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. + Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. + Perform software upgrades, version control, and security patching across production systems. + Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. + Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). + Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. + Review, consult, and prepare for planned changes and releases to the production environment. + Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures. + Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. + Collaborate with peer teams building world-class networking and orchestration solutions. + Evaluate, adopt, and implement new open-source and commercial tools and technologies. + Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. + Drive automation to enable rapid deployment and updates across large-scale environments. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry + 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems. + **Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices (e.g., Palo Alto, Radware) in production environments.** + Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs. + Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity. + Proficient in Linux systems administration and troubleshooting. + Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures. + Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk). + Ability to respond to incident resolution, including root cause analysis and post-mortems. + Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD. + Scripting skills in Python, Bash, or similar languages for automation and tooling. + Experience with change management processes in high-availability production environments. + Excellent problem-solving skills and attention to detail, with a bias toward action and automation. + Effective communication and collaboration skills, including cross-functional team engagement. + Willingness to participate in a 24/7 on-call rotation, including weekends. GCS-23 For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** + Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.). + Work with product owners to understand detailed requirements and own your code from design to delivery-covering implementation, test automation, and continuous improvement of high-quality software. + Design software that is intuitive, extensible, and customizable to meet customers' unique needs. + Collaborate in the design and development of new products and features while continuously enhancing our existing Security Operations product suite, including Security Incident Response and Vulnerability Management. + Partner closely with cross-functional teams to deliver fullstack solutions, balancing backend logic and performance with front-end usability and design. + Interface directly with customers along with PM to understand use cases, troubleshoot issues, and ensure that delivered solutions align with customer needs and expectations. + Contribute to establishing strong engineering foundations for a growing team; as a founding team member, you will help shape the technical direction and culture. + Work on projects requiring GCC (Government Community Cloud) access and handle U.S. soil cases, collaborating with primarily U.S.-based customers and stakeholders **To be successful in this role, you have:** + 4-5 years of experience as a Full-stack Software Engineer with strong coding experience in Java (or a similar OO language) and JavaScript. + Hands-on expertise with modern front-end frameworks such as Angular, React, or Vue. + Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. + Proven ability to build reusable components and scalable architectures for enterprise-level applications. + Working knowledge of software development tools such as IDEs, debuggers, build tools, source control, profilers, and Unix/system administration tools. + Analytical mindset with excellent design and problem-solving skills. + Experience or strong interest in cybersecurity, particularly within Security Operations, Security Incident Response, or Vulnerability Management, is a significant plus. + Demonstrated ability to leverage or critically assess AI integration into development workflows, automation, or problem-solving processes. + Excellent communication and collaboration skills to engage effectively with internal teams and external customers. + A passion for clean, maintainable code and delivering customer-centric engineering solutions. + U.S. Citizenship required due to the nature of work involving GCC access and U.S.-based customer environments. FD21 For positions in this location, we offer a base pay of $111,200 - $172,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.