Charter Global jobs in San Jose, CA

Qualifications Mandatory Technical /Functional Skills: • Hands on experience in Selenium IDE, Selenium Server and Selenium Web Driver • Experience with defect tracking tool like HP QC • Force.com programming and test automation for salesforce application Additional Information All your information will be kept confidential according to EEO guidelines.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow's customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As a Technical Content Creator, you will collaborate with build & adopt and delivery acceleration teams to produce high-impact content that enables ServiceNow's scaling partners-Global Partners & Channels, Expert Services, and Impact-to deliver autonomous and accelerated implementations at scale.. Your North Star: dramatically compress time‑to‑first-meaningful‑use, accelerate adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes. Responsibilities: Create clear, concise, and engaging technical content including implementation guides, reference architectures, enablement decks, knowledge base articles, and onboarding materials for Implementation Agent and Autonomous Implementation technologies. Translate complex technical concepts into accessible content tailored for partner enablement and field delivery teams. Partner with AI Strategists, Technical Consultants, Product Managers, and Engineering to gather source material and validate accuracy. Develop content strategies aligned with delivery acceleration goals and partner readiness milestones. Maintain and evolve content libraries to ensure materials remain current with platform capabilities and best practices. Contribute to internal and external thought leadership through blogs, white papers, and training assets. Ensure consistency in tone, terminology, and structure across all content formats and delivery channels. Qualifications To be successful in this role you have: 5+ years of experience in technical writing, instructional design, or content development for enterprise software or SaaS platforms. Proven ability to create technical documentation and enablement content for diverse audiences, including partners, consultants, and customers. Familiarity with ServiceNow platform and implementation methodologies; ServiceNow certifications are a plus. Strong collaboration skills and ability to work cross-functionally with technical and non-technical stakeholders. Excellent written and verbal communication skills with attention to clarity, structure, and tone. Experience with content management systems, documentation tools, and visual design platforms. Ability to manage multiple projects and deliver high-quality content in a fast-paced environment. Customer- and partner-focused mindset with a commitment to enablement excellence. Willingness to travel up to 50% annually. For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Reporting to the AP Lead Customer Health Assurance the mission of the AMS Strategic Advisor Customer Health Assurance is to work with ServiceNow's customers in ensuring improvement in adoption customer satisfaction and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. The Customer Health Assurance team is an integral part of our Customer Excellence Group. The mission of the Customer Health Assurance team CHA is to establish a centralized exception process that safeguards customer health delivers measurable outcomes and transforms value delivery while minimizing account health risk. What you get to do in this role Solution Design Working with customers to understand key concerns issues and reasons for obstacles that are preventing adoption Understand what is needed to promote continued adoption improve overall satisfaction and build appropriate plans to execute ServiceNow Ecosystem Orchestration Lead engagements with customers that require the coordination of different teams Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer Customer Engagement Work with customers to create an optimization and or adoption plan that aligns activities timelines owners and outcomes to improve the customer experience Advocacy Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction Qualifications To be successful in this role you have Minimum 15 years of related work experience Experience leading large, enterprise transformation programs including systems implementation, organizational change and business justification development. Experience working with the ServiceNow Platform with ServiceNow customers and in depth understanding of the ServiceNow architecture and platform Experience working with sales support and services teams with the ability to work as an extended part of the account teams Ability to provide expertise and work with internal ServiceNow product teams Interact at multiple levels within a customer account Enterprise Architects Technical Architects Directors VPs and CXOs Ability to travel up to 30 percent of the time Knowledge of enterprise integration service-oriented architectures and microservices Knowledge of security data privacy data governance across different verticals Instant customer credibility with a record of building customer relationships For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are currently looking for a Senior Director, Inbound Product Manager focused on Configure Price Quote for our Sales CRM business. This role will include the full scope of product management from vision, product strategy (with a focus on AI everywhere), roadmap, execution, and support of GTM through adoption and customer success. The CPQ product is part of the CRM and Industry business unit at ServiceNow. This role works and collaborates cross functionally with Design, Research, Engineering, Content, Outbound PM, Product Marketing, Solutions Sales and other Product leaders to define and build the capabilities to power the next generation of the CRM and Industry Agentic AI solutions. We're looking for an experienced product leader that wants to apply disruptive thinking to the way people view front and back office applications. What you get to do in this role: The Senior Director will lead product strategy and inbound product management. You will also work cross-functionally with Engineering, Product Design, Research, Outbound Product Management, Support, Training, Product Marketing, and Sales. Drive product strategy Research and discover customer pain points, problems and use cases that can be solved by CRM and Industry solutions. Explicitly document use cases and detailed requirements including customer examples. Develop business cases for investment and present recommendations to senior leadership to inform product strategy and roadmap. Adopt an AI first approach to solve real problems and drive value for our customers Build and refine a backlog of validated ideas into clear MVPs and differentiated capabilities. Explore inorganic approaches (e.g., partnerships, integrations, acquisitions) that accelerate value delivery. Execute planning and releases Partner with engineering and UX to bring CRM agentic workflows to life. Write clear and actionable product requirements and solution designs that efficiently and accurately inform design and development. Validate designs and prototypes with customers and partners. Collaborate with other ServiceNow product teams on cross-dependencies. Manage and track release execution, manage risks, and ensure high-quality delivery. Product enablement and success. Collaborate with outbound PMs to define enablement strategy and content. Partner with marketing, enablement, and customer success to drive adoption. Develop collateral and positioning that define the “whole product/solution.” Support pricing, packaging, and licensing strategies in collaboration with GTM teams. Champion the customer Work closely with Outbound PM and Customer Success to facilitate Customer Advisory Board (CAB) and Product Advisory Council (PAC) Meetings. Drive design partnerships with strategic customers across industry verticals. Engage with sales reps, managers, and operations teams to champion the product and to understand how it is used in the field. Identify GTM and customer adoption challenges. Act as the voice of customer throughout the product lifecycle. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience building CRM and enterprise software products (e.g. salesforce automation, CPQ, order management, PRM, eCommerce, subscription management). Exposure to building AI-driven product capabilities is a strong plus. Experience building software products on a platform. Excellent prioritization skills with the ability to say “no” while driving clarity on “why.” Proven ability to transform requirements into roadmaps, balancing strategy with execution. Strong written and verbal communication skills to internal and external audiences including senior executives and sponsors. Curiosity about customer needs and a track record of building customer-centric solutions. Experience with Agile/Scrum practices; certification not required. Ability to think critically, thrive in ambiguity, and influence without authority. Willingness to travel. JV20 For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here **************************************************************** This role will sit on the AI Growth team which accelerates strategic adoption of AI across the enterprise by partnering with business units and product teams to drive innovation, usage, and responsibility. We align AI initiatives with platform and business goals, bridge silos between design, engineering, data science, and customer teams, and ensure cohesive frameworks for the AI future. We bring focus to proactive change management, onboarding, and education to boost engagement and deliver product-led growth. Committed to ethical innovation, we lead responsible AI practices and governance in collaboration with internal and external stakeholders. What you get to do in this role: Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology Oversee a portfolio of products, while acting as a mentor & manager to subordinates. Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification Qualifications Preferred Qualifications: 15+ years of relevant design experience. 6+ years in managing a design team. An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos Basic Qualifications: BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency) #UXD For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role: At ServiceNow, Marketing isn't a function - it's a force. We're putting AI to work for people, connecting ideas, workflows, and growth across every corner of business. The Product & Solution Marketing (PSM) team sits at the center of that mission - defining how innovation becomes impact. We connect our platform's capabilities to real customer value, crafting stories that inspire belief, drive adoption, and fuel growth. You'll get a front-row seat to how ServiceNow turns innovation into business impact - and help shape how we tell that story to the world. What You'll Do Shape go-to-market strategy for ServiceNow products and solutions - connecting innovation to customer value. Define positioning and messaging that make our technology simple, human, and differentiated in the market. Collaborate across Product, Sales, and Brand Marketing to bring new launches and campaigns to life. Analyze market, customer, and competitive signals to uncover insights that drive better storytelling and strategic focus. Develop high-impact content - sales narratives, presentations, demos, customer stories, and digital assets that move buyers to action. Support enablement by equipping teams with the right tools, messaging, and proof points to win in market. Use AI-driven insights and data to drive refinement: review campaign and pipeline performance to shape next-gen GTM strategies. Qualifications What You Bring Currently enrolled in an accredited MBA program (graduating Dec 2026 or later) in Marketing, Strategy, or Business Analytics. 3-4 years of professional experience in product marketing, strategy, or consulting. Strategic storyteller - you can translate technical capabilities into human, customer-driven value. Analytical and insight-led - you're fluent in data and curious about what drives outcomes. Collaborative operator - you thrive at the intersection of Product, Sales, and Marketing. AI-native thinker - eager to explore how intelligence and automation are changing enterprise workflows. Adaptable and growth-minded - comfortable in ambiguity and motivated to learn fast. Please Note: This role is not eligible for employer-based sponsorship. Why You'll Love It Here Impact that matters: Your work will shape how the world sees ServiceNow's innovation - from AI workflows to global launches. Leadership access: Work alongside senior PSM, Product, and Marketing leaders driving our go-to-market strategy. Cohort experience: Learn and grow with a class of MBA interns redefining what modern marketing looks like. Career acceleration: High performers have a clear path to full-time roles in Product & Solution Marketing. Innovation culture: Join an AI-native, customer-obsessed marketing team where clarity, creativity, and execution all matter. For positions in this location, we offer a base pay of $53.13/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: 10+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50% For positions in this location, we offer a base pay of $128,400 - $211,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Core Responsibilities: Design, build and run ServiceNow's global network. This includes our global backbone, peering infrastructure and in data center network fabric. Lead an organization implementing a hybrid infrastructure crossing both physical and cloud offerings. Engineering ownership for delivery and operation of internally engineered software load balancers which serves all customers. Owns strategy for future physical network design, proper integration of network services to Kubernetes based services, and deployment of future software defined networking services. Develop and maintain KPI based performance goals and service uptime requirements for all network services Own future strategy of defining a next generation network that can support the dynamic requirements of the business today along with adapting to changing requirements. Qualifications Other capabilities/characteristics Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Needs to be deep technically and able to represent up and down the stack to customers pre/post sales Experience with global network connectivity dynamics including peering, international backbone operations and country regulatory requirements. Ability to run a crisis bridge - this is an exec technical ops leaders skill set that requires the ability to quick determine when problem solving is off track and intervene to direct traffic where required. Proven experience evaluating and taking action to uplevel teams where needed. Experience leading a 130 person global org that spans design/build/run for engineering Deep experience in hyperscale network concepts (AWS, GCP, Azure) Experience across the network stack (routing, switching, security, load balancing, etc) Mix of technical acumen and leadership skillset For positions in this location, we offer a base pay of $274,100 - $465,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Who is ServiceNow? At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the U.S. across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us! Job Description Reporting to the Program Operations Lead of the Customer Health Assurance (CHA) team within the Customer Excellence Group (CEG), the Associate Technical Program Manager Intern will support global program execution, partner initiatives, and cross-functional alignment across Sales, Customer Excellence, Partners, and Strategic Operations teams. This role will also provide operational support for CHA Geo Strategic Advisors and Platform Strategists - ensuring efficient processes, consistent communication, and strong partner collaboration to drive global scale. What You Will Do in This Role Support global operations for the Customer Health Assurance (CHA) program, ensuring alignment across regions, partners, and internal teams. Partner with Geo and Major Area Leads to identify at-risk accounts, coordinate actions, track progress, and provide visibility to CHA and CEG Leadership. Collaborate with Strategic Advisors and Platform Strategists to drive program execution, resource alignment, and timely issue resolution. Coordinate across Sales, CEG, GPC, and Strategic Operations to align priorities, streamline data/reporting, and enhance partner engagement. Manage updates and reporting on key deliverables, milestones, and partner initiatives (bi-weekly, monthly, quarterly). Support the intake, tracking, and reporting of partner requests, work orders, and resource allocations. Identify recurring operational challenges and recommend process improvements - including development of self-serve assets, playbooks, and enablement materials to drive efficiency and scalability. Contribute to partner enablement and communications to ensure clarity around engagement models, timelines, and deliverables. Assist with the creation of collateral, success stories, and program summaries for internal and partner distribution. Qualifications To be successful in this role you have: 0-1 years of experience in global operations, partner management, or program coordination. Pursuing a bachelor's degree and on track to graduate in the Spring of 2027. Excellent organizational skills, with a strong focus on execution, follow-through, and attention to detail. Strong written and verbal communication skills with experience preparing summaries and executive-ready materials/presentations. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Familiarity with CRM systems, dashboards, and internal support/ticketing tools for tracking and reporting. Experience working with global teams across multiple time zones and levels. Familiarity with ServiceNow programs, tools, and processes (or similar enterprise environments) preferred. *This role is not eligible for employment-based sponsorship *This role is not eligible for relocation For positions in this location, we offer a base pay of $38.25 - $49.04, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role is an individual contributor position. The AI Futures team is the first-mover innovation engine for the Now Platform-where bold ideas become real, reusable AI capabilities. We incubate high-value use cases, co-innovate with customers, and accelerate product success by transforming early learnings into platform-level impact. Our charter is to push boundaries, validate what's possible, and ensure the field and our customers can achieve meaningful outcomes with NowAssist AI. As Product Success Technical Director - AI Futures, you sit at the intersection of innovation, customer value, and product evolution. You will help shape which bets we place, guide engagements that demonstrate clear ROI, and turn early signals into scalable success for the platform and our customers. This role is built for a senior, customer-credible technical leader who elevates team talent, strengthens customer impact, and influences product direction-while remaining hands-on enough to deeply understand the technology. What You'll Do Champion Customer Innovation & Repeatable Value Lead selective, high-impact customer engagements to surface real-world needs and shape reusable frameworks, demos, and patterns. Deliver compelling executive-level narratives that articulate value, outcomes, and AI-driven transformation. Identify scalable opportunities from customer use cases and guide the team toward high-leverage initiatives. Elevate Team Technical Excellence Serve as a mentor and coach to engineers and solution talent across AI Futures-uplifting quality, customer readiness, and storytelling. Advise best practices for AI-native demos, POCs, pilots, and customer-facing technical assets. Help shape team standards for reuse, modularity, storytelling, and scale. Influence Platform Evolution Act as a strategic conduit between field learnings and Product/Engineering. Surface customer friction, GTM blockers, and platform gaps with structured, actionable insights. Partner with Product and Engineering to validate early capabilities, stress-test frameworks, and drive roadmap recommendations. Ensure customer feedback translates into platform enhancements that improve scale, usability, and adoption-especially for AI agentic workflows and knowledge-driven experiences. What Success Looks Like Customer Impact: Strategic customer engagements result in measurable outcomes, referenceable wins, and reusable assets. Team Growth: AI Futures team members demonstrate improved storytelling, customer fluency, demo quality, and execution consistency. Reusable Value: Demos, frameworks, and patterns influenced by this role see broad adoption across field teams, SCs, and customer pilots. Product Influence: Customer-driven insights lead to platform improvements, roadmap shifts, or feature hardening prior to GA. Trusted Technical Advisor: Customers, field teams, PM, and Engineering view you as a credible and dependable leader who bridges invention and adoption. Qualifications To be successful in this role, you have: Demonstrated experience integrating AI into workflows, decision-making, or enterprise outcomes. 12+ years in technical leadership roles spanning architecture, engineering, product innovation, or customer-facing solution work. Strong executive presence with the ability to translate complex technical concepts into business value. Proven success mentoring technical teams and elevating team capability in customer-facing execution. Experience leading customer engagements that produced repeatable methods, frameworks, or assets. Ability to influence without authority across product, engineering, field, and executive stakeholder groups. Preferred Qualifications Experience with ServiceNow or enterprise SaaS ecosystems. Prior work shaping early product capabilities or contributing to product evolution. Familiarity with building agentic workflows, LLM-based solutions, or knowledge-driven automation. Experience converting innovation pilots into broadly reusable assets, patterns, or best practices. Background working in an incubator, innovation lab, or strategic field solutions team. For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow's Core Business Workflows (CBWF) - encompassing HR, Workplace, Finance, Procurement, Legal, and other shared services - bring together the essential operations that power the heart of every organization. By connecting people, processes, and systems on a single AI-native platform, ServiceNow helps enterprises deliver seamless experiences, automate repetitive work, and drive strategic outcomes across departments. As an Advisory Solution Consultant on the Global Solution Consulting team, you will play a key role in scaling field readiness and global enablement across the CBWF business. This role is ideal for someone who loves to be hands-on with technology, enjoys translating product innovation into compelling stories, and thrives in a global, cross-functional environment. You'll bring strong technical depth - with the ability to manage and maintain demo and lab environments, validate solution builds, and collaborate with DemoHub and field teams to ensure consistency and reliability across all CBWF assets. At the same time, you'll balance that technical foundation with domain fluency and storytelling - helping connect the “how it works” with the “why it matters” across HR, Workplace, Finance, and Legal, while leading the shift toward more AI-focused demos and narratives that showcase the next generation of intelligent workflows. This role is also customer-facing - you'll facilitate workshops and hands-on lab sessions directly with customers and internal teams, gathering feedback and observing how our demos and experiences resonate in real-world conversations. You'll also train and enable Solution Consultants globally to deliver these same workshops and labs with confidence and impact. In essence, this role sits at the intersection of deep tech, business context, and customer engagement - translating technology into experiences that bring the platform to life for both customers and the field. Key Responsibilities Scaled Global Assets & Programs Own and manage global scaled assets such as demos, workshops, and customer-facing artifacts - ensuring quality, consistency, and scalability across regions. Partner with regional SC teams to capture best practices and centralize reusable content (POC frameworks, solution overviews, reference architectures, etc.). Maintain and enhance the Ready-to-Solve asset library in partnership with DemoHub, Field Marketing, and Enablement. Establish governance for version control and content updates across the global CBWF ecosystem. Field Readiness & Enablement Drive global field readiness initiatives for Solution Consultants - from planning and coordination to execution. Collaborate with Enablement, GEO SC leaders, and Specialist teams to design and deliver targeted enablement (e.g., new product releases, demo best practices, GTM updates). Demo Strategy, Storytelling & Technical Execution Collaborate with the DemoHub team to test and validate demos, ensuring they align with product releases and field needs. Own and maintain hands-on lab packages for CBWF, ensuring they are current, stable, and consistent across global regions. Test and record demo walkthroughs, prototype new experiences, and create reusable demo videos that bring platform stories to life. Gather and analyze feedback on demos - identifying what's working, what's not, and where improvements are needed to enhance impact and usability. Balance technical precision with storytelling - crafting demos that clearly articulate business impact and resonate with domain leaders across HR, Workplace, Finance, and Legal. AI-Native Sales Cycle Enablement Lead the shift from traditional sales motions to AI-native sales cycles across Core Business Workflows - recognizing how generative AI is transforming how customers buy and how we must evolve how we sell. Build and scale the assets SCs need for AI-era selling: discovery workshop frameworks for AI, hands-on lab experiences, and AI POC templates tailored to CBWF use cases. Define and codify best practices for engaging core business personas in AI conversations (HR, Workplace, Finance, Legal) - helping Solution Consultants connect AI capabilities to tangible business outcomes. Bridge technical AI capabilities (in partnership with Intelligent Automation and Product) with the language of business, enabling field teams to speak the language of business personas during technical AI evaluations. Continuously gather and incorporate field feedback to evolve and scale AI-related assets, ensuring they stay relevant, practical, and outcome-focused across global teams. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years experience in Solution Consulting, Pre-Sales, or a similar technical customer-facing role within enterprise software. Strong technical acumen and hands-on experience with ServiceNow (preferred) or equivalent workflow/platform technologies. Demonstrated ability to manage demo and lab environments - including configuration, data refresh, and issue resolution. Proven ability to test and scale demo content - blending technical accuracy with clear business storytelling. Experience in field readiness or enablement - supporting global teams, training initiatives, or content standardization efforts. Excellent communication and collaboration skills, with the ability to operate in a global, cross-functional environment. Deep understanding of Core Business Workflows (HRSD, Workplace, Finance & Supply Chain, Procurement, Legal, etc.) preferred. Strong organizational and project management skills; able to manage multiple workstreams across time zones. Bachelor's degree in a relevant field required; equivalent experience considered. For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Are you passionate about developer velocity and happiness? The Developer Productivity team at ServiceNow is responsible for building, evolving and operating ServiceNow's end-end development pipeline. As a Distinguished Engineer with the Developer Productivity group, you will be responsible for driving key initiatives that go across all ServiceNow development teams and significantly affect our development speed and quality and developer happiness. This is an opportunity to help drive CI/CD across an extremely large codebase, leveraging AI at every stage. This is a challenging role working across the company to enable CI/CD transformation. You will provide technical leadership and be able to coach and mentor other software engineers in different methodologies. You will provide deep technical influence on the performance and reliability of ServiceNow's CI/CD pipeline. You will provide perspective on leading industry CICD trends, recommendations on new and emerging technologies, and are able to resolve complex technical problems. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years software development experience including: Deep passion for developer productivity and happiness Expert level understanding of best practices for modern CICD across all layers of the stack - server backend, web UI and mobile, building and consuming LLMs Expert level understanding of Jenkins, GitHub and related technologies Expert level understanding of Java and JavaScript Expert level understanding of the testing pyramid and modern test automation strategies and technologies for all layers of the stack Deep understanding and interest in modern code and testing AI assistance technologies such as Windsurf, Claude Code, Copilot Deep experience in driving performance and reliability initiatives Deep experience with the top cloud providers including AWS Demonstrated success driving CICD transformation of large codebases Demonstrated success driving improved developer velocity, quality and happiness It'd be even better if you have: Experience working with containers and Kubernetes Expert ability to influence and work across a large number of development teams with differing requirements Ability to identify and reduce developer friction at every development stage Ability to evaluate 3rd party technologies and vendors Ability to present and influence senior executives JV20 For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We're rethinking how marketing runs - faster, simpler, smarter. The COO, Marketing makes that happen. You'll lead the business of marketing: bringing structure where there's complexity, focus where there's noise, and follow-through where it matters most. You'll partner with the CMO and the leadership team to connect strategy to execution, run the operating model, and deliver results that move the business forward. This is a senior leadership role - built for someone who thrives on clarity, scale, and performance. What You'll Do: Run the business of marketing. Own the operating model, planning rhythm, and performance systems that connect strategy to execution - and execution to results. Lead the Office of the CMO. Build and run the strategic hub that keeps the marketing leadership team aligned, focused, and moving in sync with the business. Drive focus and accountability. Turn company goals into clear marketing priorities, budgets, and metrics tied directly to pipeline and revenue. Simplify operations so the organization moves faster and delivers more. Accelerate transformation. Build the frameworks, processes, and governance that make marketing sharper, more agile, and more accountable. Lead change management and skill-building across the function. Lead the Marketing AI Center of Excellence. Drive AI adoption, governance, and innovation across strategy, content, and execution - at scale. Own buying group strategy and execution. Partner across Sales, Finance, and IT to define how ServiceNow engages and measures enterprise buying groups - and operationalize it. Oversee major initiatives end to end. Lead program management for key priorities - setting ownership, maintaining momentum, and ensuring measurable outcomes. Lead M&A integration for Marketing. Prepare and execute seamless integrations across teams and customer touchpoints. Connect the functions. Align brand, product, growth, and field teams so effort and investment match impact. Work across Finance, Sales, Product, and HR to simplify collaboration and keep operations clean. Represent Marketing across the enterprise. Be the voice of marketing in company forums - from Workforce Planning to AI Value Steering - ensuring alignment on priorities, resources, and business impact. Lead at scale. Build, develop, and inspire a high-performing organization that runs marketing like a world-class business. Qualifications What You Bring: 15+ years leading marketing operations, strategy, or transformation in global, matrixed organizations. A proven operator - someone who scales complex systems with clarity, speed, and discipline. Deep experience in planning, budgeting, performance management, and marketing ROI. A track record of leading transformation - simplifying the complex, modernizing processes, and driving accountability. Experience leading senior teams across operations, planning, and emerging capabilities like AI. Strong communication and influencing skills, with the ability to lead confidently in any room. A calm, steady leadership style that brings focus and forward motion. What Success Looks Like: Marketing runs with precision, discipline, and intent. The Office of the CMO is the center of clarity and alignment. Strategy, programs, and buying group execution are fully connected to business outcomes. The CMO and leadership team operate at full altitude because the engine runs right. The organization moves faster, works smarter, and delivers results that show up in the business. For positions in this location, we offer a base pay of $278,700 - $473,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role: ** + Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue + Communicate product priorities and build consensus + Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries + Work with multiple teams to guide projects through development and bring high-quality products to life + Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction + Communicate complex problems into easily understood requirements and provide solutions + Develop multi-mode communications that convey a clear understanding of the needs of different audiences **To be successful in this role you have:** + Current enrollment in a **full-time master's** program in Computer Science or a related discipline at an accredited university. + **Graduating December 2026, or later.** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 2+ years of software program/product management experience + Strong prioritization skills and the discipline to focus on high impact activities + Experience defining and capturing product requirements and transforming them into a product roadmap + Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions For positions in this location, we offer a base pay of $55.58/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: * The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. * The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Demonstrated ability to troubleshoot difficult technical issues * Strong Experience with relational databases (e.g. MySQL, Oracle) * Java experience * Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) * Advanced Unix/Linux experience * Working knowledge of the components in a web applications stack. * Experience diagnosing performance degradation (e.g. explain plans, database tuning) * Experience working well in a team environment while also being able to work productively while unsupervised * Strong personal commitment to quality and customer service * Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems * Ability to work with high-value customer administrators and developers * Excellent time management skills * Consistent ability to work evenings and weekends * Understanding of basic networking and system administration Desired Skills The following additional skills are preferred but not required: * Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) * Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML * Advanced object oriented programming skills (Java strongly preferred). * Deep understanding of JavaScript * Demonstrated proficiency with the following Technical Skills * Web Services (consuming or providing) (SOAP, REST) * Data Extraction Technologies (e.g. JDBC, ODBC) * Any bi-directional, automated integration between two systems * TCP/IP, Networking knowledge * Experience with Splunk * Understanding of Simple Network Management Protocol (SNMP) * Understanding of remote administration via SSH, SNMP, WMI, Powershell * Experience in any of the technologies on this list: ************************************************************************** * Strong Familiarity with Eclipse IDE * A fundamental understanding of ITSM, ITIL, and/or CMDB JV20 For positions in this location, we offer a base pay of $143,600 - $251,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role Ensure Solution Consultants clearly articulate value and relevance to customers, fully uncover business and technical requirements, deliver high-quality presentations and product demonstrations, and execute proofs of concept only when appropriate. Guide the team in documenting business value, defining solution success criteria, and securing customer commitment to the proposed CPQ/ServiceNow solution. Develop team members in alignment with business needs and individual career goals. Build and maintain a strong recruiting pipeline of high-caliber SC talent to support future growth. Partner closely with regional sales leadership to prioritize Solution Consulting engagement across CPQ opportunities. Assign SC resources to sales cycles and continuously assess progress against objectives. Allocate resources to support marketing events, demand-generation initiatives, and strategic programs as needed. Create, deliver, and iterate on training curricula to ensure the team remains aligned with evolving sales strategies and product capabilities. Regularly evaluate team performance through direct observation, coaching sessions, and feedback from peers and sales stakeholders. Ensure optimal alignment of skills and resources across the region to maximize effectiveness and coverage. Oversee day-to-day operational activities, including scheduling, resolving resource conflicts, reviewing expenses, and ensuring accurate activity reporting. Qualifications To be successful in this role, you have: Experience leveraging AI or evaluating how AI can improve workflows, decision-making, automation, or operational efficiency within a SaaS or presales environment. Experience in a fast-paced IT or SaaS environment-preferably involving CPQ, cloud platforms, or enterprise software. 7+ years of presales experience , ideally with CPQ, CRM, or quoting/commerce solutions. Experience as a first-line manager leading presales or Solution Consulting teams. Strong coaching, mentoring, and people-management skills with the ability to develop individual contributors at varying experience levels. Proven ability to motivate, inspire, and scale a high-performing presales organization. Background in Value-Based Selling , Solution Selling , or similar consultative enterprise sales methodologies. Solid understanding of the SaaS market, enterprise sales cycles, and best practices in service management and/or PaaS-based solution delivery. For positions in this location, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Join the Telecom Industry vertical product team responsible for creating world class AI enabled industry products that leverage ServiceNow differentiators to solve key operational challenges for the Telecom industry. We are a lean and fast-paced team, driven by innovation and committed to delivering exceptional new product offerings. ServiceNow is looking for an outstanding product management leader to drive product roadmap, requirements, and design for AI powered CRM capabilities for the Telecom industry. This leader will collaborate closely with outbound PMs, engineering, platform teams, horizontal product teams, and GTM teams to develop a compelling vertical product offering and ensure flawless roadmap execution. The ideal candidate should have substantial experience in the Telecom domain and thrive in a fast-paced, dynamic environment with minimal guidance. What you get to do in this role: Partnering with cross functional teams to formulate product strategy and execute on product roadmap. Promote ServiceNow's AI First Industry vision to customers, partners, internal stakeholders, cross-BU leaders, and PM teams. Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that's delivered across the entire ServiceNow product portfolio. Understand the competitive landscape and shape the future of how ServiceNow leverages AI to transform customer experience. Collaborate closely with engineering teams to define requirements, stories, and epics for backlog and build within the product. Be instrumental in driving user experiences that delight end users while delivering value to customers. Work with strategic customers for prototyping and early ideation of new product features, capabilities and drive product adoption Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of Telecom domain experience, either in enterprise software for Telecom or directly in a Telecom company. 8+ years of enterprise product management experience Deep experience and understanding of Telecom BSS domain - Sales and order management, service management and inventory management. Familiarity and experience in TM Forum, MEF, and other industry standards. Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations. Relentless focus on achieving product-market fit. Excellent cross-functional collaboration skills, with the ability to influence and drive teams toward a common goal. Strong analytical and quantitative skills, utilizing data and metrics to support assumptions and recommendations; experience with data and analytics to optimize user experience and enhance the product. Outstanding written and oral communication skills, with the ability to effectively communicate technical and business topics to diverse audiences. Self-directed with the ability to think strategically and execute tactically, managing multiple, competing priorities simultaneously. Hands-on approach, starting small and scaling up over time. Proven ability to handle multiple competing priorities in a fast-paced environment. Practitioner of Agile methodologies, adaptable to different organizational environments. Familiarity with ServiceNow platform and customer experience workflows FD21 For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As ServiceNow continues its unprecedented growth on the path to becoming the Defining Enterprise Software Company of the 21st Century, we are further establishing our advanced data and analytics capabilities. ServiceNow is seeking a proactive, passionate, analytical team members to help deliver the most strategic insights to the company. Business Insights Analyst interns will join a team that proactively monitors the real-time health of the business to ensure the company leadership has the right insights and recommendations to grow and scale the company. This career path is a hybrid of traditional roles in strategy, analytics, research, and data visualization - requiring a mix of strategic thinking, data analysis, and business operations skills. The ideal candidate is relentlessly curious, has high analytical capability and is passionate about creating innovative analysis to understand trends and identify opportunities. This individual is energized by finding actionable insights and forming recommendations using massive quantities of data, and derives joy in finding signal among the noise. What you get to do in this role Proactively uncover trends and anomalies, understand relationships, and develop actionable insights from analysis that will drive business decisions and actions, help us understand quarterly performance and improve our go-to-market motions. Apply expertise in quantitative analysis and presentation/visualization of data to see beyond the numbers; transform raw data into actionable insights and communicate succinct, relevant recommendations to drive action from both technical and non-technical senior leaders. Partner with team members to prepare analysis and recommendations for strategic and operational decision-making across a variety of GTM functions. Create and apply standard frameworks to better understand and monitor key business priorities. Contribute solutions to improve monitoring and alert systems for Data and Analytics. Develop quick utility dashboards and reports to help accelerate and scale insights delivery Qualifications Current enrollment in a full-time bachelor's program in Computer Science or a related discipline at an accredited university. Graduating December 2026, or later. Coursework in an analytical field (e.g., Mathematics, Computer Science, Statistics, Business or a related field). Self-starter with a high degree of motivation to go above and beyond the task at hand. Demonstrated passion for connecting the dots, digging deeper to uncover stories and trends in data, with a keen eye for detail. Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization, to both technical and non-technical audiences. Demonstrated ability to work collaboratively SQL skills with the ability to perform effective querying involving multiple tables and subqueries. Experience with Tableau and/or Power BI (or similar analytical packages) required. Advanced Excel and PowerPoint skills. Experience with R, SAS, or Python a plus. For positions in this location, we offer a base pay of $40.87/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note: This position will include supporting our US Federal and Public Sector customers. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. In this role, you will be part or our SWAT (Software Action Team) that ensures the production reliability and scalability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for restoring database/application services, guiding SRE and CS operations on any database-related issues, working with development on database defects and migrations, and strategizing the scaling of the ServiceNow platform. The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis of databases and RHEL, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the database infrastructure by learning the Java-based platform from end to end. What you get to do in this role: Become an SME in production triage, gain broad knowledge across ServiceNow's applications, JDBC, and Java codebase relevant to the database query generation, and work with all the groups within ServiceNow, especially Engineering/Operations. Learn how to identify bugs and solve challenging DB performance issues quickly . SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst. Develop automation tools to facilitate and improve day-to-day operations, like Ansible and scripting in Python/Ruby. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of experience supporting production databases with Performance Tuning, Query Optimization, and analyzing query execution plans for Postgres/MySQL/MariaDB. 2+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment. In-depth knowledge of running profile and tracing tools in the Database and Linux layer, like perf, gprof, valgrind, strace, flamegraph. Experience supporting or testing large-scale web-based distributed applications such as Apache/Tomcat, and WebSphere in a Linux environment Experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution Proven experience with concurrency, multithreading, and distributed system architectures Exposure to the Linux platform at the sysadmin level. RHEL certification preferred. Strong problem-solving and analytical skills with an aptitude for learning new technologies, developing and deploying mission-critical software Eagerness to learn everything about the ServiceNow Platform Supporting federal customers on the isolated stack and being on-call weekly for support 24x7 on a rotation basis Working as a team lead and reviewing Postgres source code and GDB knowledge is a plus GCS-23 For positions in this location, we offer a base pay of $106,600 - $165,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.