Customer Success Manager jobs at Check Point Software Technologies

We are seeking a dynamic and experienced engagement leader to serve as the data leader in our Banking and Capital Markets practice. This role focuses on driving collaboration across internal teams and clients to deliver integrated solutions that create measurable business impact. The SrAVP acts as a key connector, ensuring alignment between advisory, technology, and operations, while strengthening client relationships and supporting revenue growth across multiple engagements. This position requires a blend of technical expertise, client relationship management, and business acumen to achieve ambitious growth targets in a fast-paced financial landscape. They're also responsible for enabling communication between clients, other EXL business units, internal support staff, as well as multi-functional and multi-shore project teams. This position may require frequent travel to client sites in the U.S. Responsibilities Client Engagement & Relationship Management Build and maintain strong relationships with key banking and capital markets clients. Act as the primary contact for strategic discussions, understanding client needs and identifying opportunities for value creation through consultative engagement. Solution & Proposal Development Lead development of tailored technical proposals in collaboration with cross-functional teams. Design innovative solutions in areas like data modernization, digital transformation, and fintech integration, ensuring proposals are practical, competitive, and aligned with best practices. Account & Revenue Growth Monitor account performance and drive growth through upsell and cross-sell opportunities. Achieve revenue targets by expanding service offerings and leveraging emerging technologies such as AI, cloud, and data platforms. Leadership & Delivery Oversight Coordinate across advisory, technology, and operations teams to ensure seamless delivery. Promote collaboration, resolve interdependencies, and foster knowledge sharing for efficiency and innovation. Market Awareness & Thought Leadership Stay current on industry trends, regulatory changes, and competitive dynamics. Contribute to thought leadership through client presentations, webinars, and whitepapers. Team Development Mentor and guide junior team members, fostering a high-performance culture and building capabilities in client management and solution design. Qualifications Minimum of 10+ years in banking, capital markets, or financial consulting, with at least 5 years in a leadership or client-facing role. Proven track record in managing multimillion-dollar accounts, driving revenue growth, and leading cross-functional teams. Strong expertise in technical design discussions and the ability to provide strategic consulting to enable large-scale engagements is essential for this role. Skills: Extensive experience in banking and capital markets, covering trading, risk management, regulatory compliance, and digital transformation. Strong technical foundation with exposure to fintech, data analytics, cloud platforms, and AI-driven solutions. Familiarity with modern technology ecosystems such as hyperscalers (AWS, Azure, GCP), Databricks, Snowflake, and emerging AI/ML tools. Ability to manage and lead technical delivery teams, ensuring successful execution of client engagements. Skilled in proposal development, technical workflow design, and driving large-scale implementations. Excellent communication and presentation skills, capable of translating complex concepts for diverse audiences. Proven ability to handle multiple engagements simultaneously, balancing priorities in a matrixed environment. Strong understanding of Enterprise Data Management (EDM) solutions and related tools, enabling informed client discussions. Adept at adapting methodologies to client needs to deliver value and maintain profitability. Experience in mentoring teams and conducting internal training programs. Ability to resolve conflicts effectively and maintain strong client relationships.

About the Role We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery. The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams. Responsibilities Client Engagement Serve as the primary point of contact for senior client stakeholders. Build strong, trusted relationships and drive strategic conversations. Lead delivery/status reviews and manage escalations. Delivery & Governance Oversee performance of all placed consultants across multiple technical and operational teams. Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence. Ensure quick issue resolution and continuity of delivery. Workforce & Resource Management Understand client hiring needs and align on skill expectations. Partner with recruiting teams on sourcing, screening, and onboarding talent. Monitor consultant performance, engagement, and retention. Support workforce planning and backfill readiness. Telecom/Fiber Domain Expertise Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments. Ability to collaborate with client teams across engineering, network operations, and field/OSP. Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs. Leadership Mentor internal delivery managers and recruiting partners. Drive continuous improvement, communication, and account growth. Promote a strong client-first delivery culture. Qualifications 15+ years in telecom/ISP delivery, client engagement, or account/delivery management. Experience managing large staff augmentation or managed-capacity teams. Strong telecom/fiber domain understanding (network operations, OSS/BSS, fiber builds). Excellent stakeholder management and executive communication skills. Proven track record of driving delivery excellence and account growth. Ability to work onsite 3 days/week.

We are seeking a Delivery Director / Client Engagement Manager. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership. Key Responsibilities Own the strategic delivery relationship, infrastructure, OSS/BSS, and operations. Provide governance and oversight of delivery portfolio, ensuring operational stability and cost efficiency. Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment. Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth. Guide teams in deploying fibre infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks. Ensure service quality, compliance, and SLA adherence across deployments and operations. Mentor senior managers and build leadership capability in delivery teams. Qualifications 15+ years in telecom/ISP service delivery, including managing broadband or fiber rollouts. Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance). Deep knowledge of network engineering, backbone deployments, and service assurance. Track record of leading $10M+ delivery portfolios in global environments. Strong executive presence, stakeholder influence, and customer engagement skills.

Who We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. Since 2016 we have delivered software solutions to 540+ public and private sector entities across the country, making us the proud market leaders of our industry. Our office is located in the amazing Atlanta Tech Village. Strategic Account Manager (SAM) - Mission-Driven, Client-Focused, and Tech Savvy At Neighborly Software, we are on a mission to improve the lives of the communities we serve by delivering cutting-edge SaaS solutions. The SAM role is an integral part of our client success strategy, ensuring that disaster recovery, housing, economic, and community development programs can unlock the full potential of our platform. Your work will drive meaningful change by empowering clients with smarter, more efficient tools to serve their communities. What You Will Be Doing Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions. Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices. Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities. Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency. Evaluate clients' current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes. Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements. Develop performance objectives and milestones, ensuring long-term success for each account. Identify challenges and opportunities, offering innovative solutions to drive client success. What You'll Need 3+ years of experience in client success, implementation, or a consultative role within a SaaS company. Excellent communication & presentation skills to effectively engage stakeholders at all levels. Deep commitment to our mission of improving communities through technology. Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs. Strong commitment to quality, compliance, and accountability. Preferred Qualifications Bachelor's degree Experience working with housing, economic, and community development organizations or Housing Authorities. Knowledge of HUD programs, including Housing Choice Vouchers and Federal Programs like CDBG, ESG, HOME, and HOPWA. Experience writing basic HTML. Why Join Us? At Neighborly Software, we believe in creating meaningful change through technology. You'll be part of a team that's making a real difference-empowering organizations to improve lives and uplift communities. If you're ready to combine strategy, relationship-building, and technical expertise in a fast-moving, high-impact environment, we'd love to hear from you! Why You'll Love Working Here: Comprehensive Benefits - Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance 401K Contributions - Generous employer match Generous Time Off - 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - New Jersey Area Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal

IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - Charlotte, North Carolina Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal

:- ImpactQA is a leading independent and global Software Testing and QA Consulting company. They help SMEs & Fortune 500 companies to deliver quality engineering, AI-based test automation, performance engineering, and a full suite of continuous and automated testing services performed throughout the Software Development Life Cycle. Headquartered in New York, ImpactQA has registered offices in the US, UK, and India. Empowered by 10+ years of excellence, the company has been delivering unmatched testing solutions across multiple business domains, such as Oil & Gas, Healthcare, E-learning, BFSI, Manufacturing, E-commerce, Media, Logistics, Real Estate, Medical Device Testing, and more. ImpactQA has been featured 3 years in a row in Everest Group - Peak Matrix of Software Testing Services Providers. Gartner also rated ImpactQA 5/5 in the Gartner peer reviews. What we look for:- A growth-focused sales professional who has successfully created a positive impact through year-on-year business expansion. You are passionate about bringing in new logos and business development. You know and have run all phases of a sales cycle, including qualification, sales pursuit, and close by applying deep sales processes and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. Position Title: Manager-Enterprise Sales Location: Houston Job Type: Full Time Experience Level: 3-5 years Reports to: VP - Sales As Manager of Sales, you will:- Lead the sales team in driving revenue growth and meeting sales targets. Develop and deliver compelling sales presentations to potential clients. Sell Software Testing and Development Solutions, Cloud Solutions, Application Development, QA, and Software Testing services to enterprises, ISVs, and Product Companies Identify potential opportunities and client acquisition by targeting the decision-makers Identify revenue opportunities in the enterprise space through extensive market research and inbound lead follow-up. Work with the inside sales team and marketing teams to generate enterprise leads. Pitch the right solutions to the client, negotiating, and closing the deal Maintain and expand the database of prospects within your assigned territory Negotiate contracts and agreements with clients to ensure mutually beneficial partnerships. Stay updated on industry trends, market conditions, and competitor activities to identify growth opportunities. Collaborate with cross-functional teams to develop innovative solutions and drive business success. QUALIFICATIONS:- Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred 3-5 years of proven experience in software services sales or IT solutions/services sales. Must have Strong leadership skills with the ability to motivate and inspire a sales team Excellent analytical and problem-solving abilities to identify market trends and opportunities Exceptional negotiation skills to secure profitable partnerships with clients Must have a solid understanding of technology sales and the ability to effectively communicate technical concepts to clients Proven track record of achieving sales targets and driving revenue growth Ability to manage multiple projects simultaneously and meet deadlines Excellent communication and interpersonal skills to build relationships with clients and stakeholders Must be willing to travel globally. Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Benefits:- Dental insurance Health insurance Paid time off Vision insurance ImpactQA Is Committed to Equality ImpactQA is proud to be an equal opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

We are expanding our enterprise partnerships across the pharma and life sciences sector, supporting Corporate Affairs and Communications teams in managing complex, global digital ecosystems. We're seeking a US-based Account Lead with experience in Healthcare Communications, corporate digital operations and project management. You'll act as the day-to-day strategic and delivery lead for a major Corporate Affairs digital program - coordinating updates across multiple stakeholders, ensuring compliance and governance, and driving consistency across a network of global corporate and product websites. This is a hybrid role that blends account leadership, governance, and project delivery- ideal for someone who understands how to bring structure, clarity, and calm to a fast-moving corporate communications environment. What You'll Do Account Leadership & Client Partnership Serve as the primary point of contact for a US-based Corporate Affairs team. Build trusted relationships with stakeholders across Corporate Affairs, Digital/IT, HR, and agency partners. Translate business objectives into actionable digital plans and deliverables. Provide strategic oversight to ensure alignment, transparency, and on-time delivery. Governance and Workflow Oversee governance across a large multi-site corporate web ecosystem. Manage the intake, triage, and prioritization of content and technical requests. Coordinate workflows between creative/content agencies and technical delivery teams. Maintain SLA tracking, dashboards, and ongoing performance reporting. Project Management Lead quarterly delivery cycles tied to major corporate events, product launches, and content updates. Oversee day-to-day collaboration with offshore development and QA teams. Proactively manage risks, dependencies, and timelines to maintain operational stability. Leadership and Collaboration Partner with the wider team to ensure consistency and excellence in delivery. Contribute to refining governance frameworks and improving digital workflows. Represent Pulse in regular steering meetings and strategic planning sessions. Who You Are Experienced digital account or project lead (7-10 years) with pharma, biotech, or healthcare communications experience. Confident in managing multiple stakeholders and workstreams across corporate and product websites. Strong understanding of regulated digital publishing, compliance workflows, and corporate narrative alignment. Skilled communicator with excellent organizational instincts and client-facing presence. Hands-on with digital production and operations - understanding how sites are built, updated, and governed. Qualifications Bachelor's degree or equivalent professional experience. 5-9 years of experience in digital account management or project delivery. Demonstrated experience working in pharma, healthcare or life sciences and corporate communications Knowledge of CMS platforms (WordPress, Sitecore, AEM, etc.) and digital workflows. Experience managing SLAs, QA, and structured content workflows. Level & Reporting Equivalent to Base 2-3 (senior client-facing lead with PM capability). Reports to the Global Account Lead (EU-based). Why Join Pulse Digital Pulse partners with global life sciences organizations to deliver human-centric digital experiences that enhance corporate reputation and stakeholder engagement. You'll play a key role in shaping the digital operations of a global Corporate Affairs team - ensuring stability, consistency, and continuous improvement across an evolving web ecosystem.

TPM Group specializes in providing seamless transitions for facilities and their occupants by expertly managing relocation logistics and construction details for government and commercial clients. Driven by precision and care, we take pride in handling complex projects with expertise and a focus on the details. Our services encompass turnkey project management, overseeing comprehensive building plans, and managing diverse networks of vendors to ensure successful project completion. We are committed to delivering efficient, high-quality solutions tailored to our clients' needs. Role Description This is an on-site, full-time Moving Sales position based in Washington, DC. The Moving Sales professional will have the following responsibilities: Identify and pursue new business opportunities within the office, commercial, and industrial moving markets in the metropolitan Washington, DC area. Conduct on-site surveys to assess client needs, create detailed estimates, and develop tailored move proposals. Manage the full sales cycle-from prospecting and proposal to contract signing and project handoff. Cultivate and maintain strong relationships with key decision-makers, including facilities managers, property managers, and corporate executives. Coordinate with operations to ensure seamless execution of each move. Maintain accurate records of leads, opportunities, and client interactions. Monitor industry trends, competitive activity, and market conditions to identify new growth opportunities. Provide exceptional follow-up and post-move support to ensure total client satisfaction and repeat business. Qualifications Strong skills in Communication and Customer Service Proven Sales expertise and ability to achieve targets Experience in Training and Sales Management Ability to build and maintain client relationships effectively Organizational skills and attention to detail for managing complex projects Three years of proven sales experience in office moving, industrial moving, commercial relocation, or related services (FF&E, Commercial Storage) Experience with government contracting a plus In-depth understanding of the office moving process, including project planning, estimating, and execution. Excellent communication, presentation, and negotiation skills. Highly organized with strong attention to detail and follow-through. Positive, self-motivated, and results-oriented mindset. Valid driver's license and reliable transportation. Prior experience in the relocation or project management industry is advantageous

Company: Triune Infomatics Inc. About Us Triune Infomatics is a 20-year-old IT staffing, consulting, and solutions firm based in Pleasanton, CA. We work with leading public and private sector clients across California and beyond. We take pride in our relationships, transparency, and people-first culture. Role Overview We are looking for a mid-level Account Manager (5-8 years of experience) who is a natural relationship builder, thrives in a people-focused environment, and has a strong “can-do” attitude. This is an onsite role in our Pleasanton office, Monday through Friday. The ideal candidate is a hunter and gatherer-someone who can both grow existing accounts and open new opportunities through strong client engagement, employee relationships, and persistence. Key Responsibilities Nurture and grow relationships with existing and past/dormant clients to uncover new business opportunities. Build strong relationships with Triune employees working at client sites to identify leads, referrals, and upcoming needs. Cross-sell and expand services within existing client accounts. Conduct outreach via cold calling, email campaigns, LinkedIn networking, and events. Convert leads into requirements, work closely with recruiters, and oversee candidate submissions. Maintain and track activities using CRM systems; leverage AI-based tools for prospecting and insights. Host periodic check-ins and engagement calls with clients and employees to build trust and maintain retention. What We're Looking For 5-8 years of experience in account management, sales, or business development-preferably in IT staffing, IT consulting, or professional services. Strong people skills-someone who genuinely enjoys building relationships, listening, and connecting dots. Proven experience in hunting and farming-acquiring new business while growing existing accounts. Comfortable with cold calling, prospecting, and initiating conversations. Experience using CRM platforms (e.g., HubSpot, Salesforce, Zoho) and familiarity with AI tools for lead generation or sales automation is a plus. Excellent verbal and written communication. Self-driven, resilient, and resourceful with a positive, proactive work ethic. Personal Style We Love ✔ A connector who builds trust with clients and employees. ✔ A problem solver who asks the right questions and finds opportunities. ✔ A self-starter who is disciplined, collaborative, and persistent. ✔ Someone who brings energy, professionalism, and a growth mindset. Why Triune? We offer a collaborative and supportive work culture. Direct exposure to executive leadership and decision-makers. Opportunity to shape accounts, relationships, and outcomes-not just follow a script. Competitive compensation, incentives, and long-term career growth.

Hi, We at Yash Technologies are looking for Account Manager , if you are looking for new opportunity, please share your updated resume. Description: YASH Technologies is a 25+ year-young company with a goal to quadruple our revenue in the next 4 years. The kind of energy typical in a start-up, mixed with a strong foundation is what you will get to see at YASH today. As they say, what got you this far is not enough to get you to the next big milestone; and we are at that inflexion point. As a part of our growth plans, we are in the process of building on our strengths, while changing the way we operate internally and how we serve our customers. An ideal candidate should have below skills: · 6-8 years of experience in Account management. · 2-4 years of prior experience in management/business/IT consulting (client facing preferred) focused on project delivery tasks: requirement gathering, project planning, business analysis, etc.. · Good to have: 4 +years of Sales / PreSales / Business Development experience in an enterprise-level sales role or other high-ticket IT consultative selling role coupled with solution-building capabilities · Experience working with CxO level · Account Mining: Experience in growing the existing revenue base and hunting for new business within the assigned account · Build and manage executive-level client and stakeholder relationships and expand project portfolio beyond current opportunities · Strong analytical, problem-solving, innovative-thinking and consultative mindset that leverages structured, logical thinking · Exceptional oral and written communication skills. Must be a self-starter who can learn on the job with minimal oversight · Desire to work in a business and IT hybrid role with onshore/offshore working model · MBA Preferred; at a minimum Bachelor's degree in Engineering from accredited university with strong academic record · Domain expertise and project management a plus but not mandatory · Willingness to travel, if needed. Must Have Skills: · Excellent communication skills. Ability to clearly articulate difficult concepts with customer and internal YASH stakeholders. · Conceptual understanding of broad enterprise technologies such as ERP, Digital and Infrastructure including latest technology trends. · Conceptual understanding of broad business processes such as supply chain, HR, finance, manufacturing and general industry understanding. · Experience working with D/V /leadership level customers · Expertise in various IT Services engagement models · Team Player - extensive experience working with onsite-offshore teams · Self-starter who can learn on the job with minimal oversight · Strong analytical, problem-solving, innovative-thinking and consultative mindset that leverages structured, logical thinking · Bachelor's degree in Business from accredited university with strong academic record

The Sales Manager will play a pivotal role in driving aggressive growth during the first 12 months by recruiting, developing, and leading a high-performing team of designers in the Southeast Florida market. This role is responsible for elevating close rates, strengthening sales performance, and scaling the sales organization with speed and precision. After the initial 12 months, the Sales Manager will continue expanding the Southeast Florida market while launching and leading the company's growth into Southwest Florida, building and managing a new sales team. offering a highly competitive compensation package designed to reward strong sales leadership and exceed ambitious growth targets. This position is perfect for a leader with proven closet industry management experience, a passion for coaching sales talent, and the relentless drive to scale a sales organization quickly and effectively. Responsibilities As the Sales Manager, you will: Interview, recruit, and hire top-tier salespeople Train, coach, and develop new designers to ensure strong close rates Hold the sales team accountable to activity metrics, sales goals, and performance standards Suppzrt designers during key appointments to help close complex or high-value deals Update and refine product offerings and pricing structure Improve and optimize the company's sales training program Drive a high-performance culture rooted in accountability, discipline, and sales excellence Required Qualifications Minimum of 2 years' experience managing at least 10 designers in a closet company Proven track record of training and developing a minimum of 5 designers Deep understanding of consultative, high-ticket, in-home sales techniques Strong drive for growth and the ability to hit ambitious targets High analytical intelligence and the ability to make data-driven decisions Highly proficient with technology and quick to learn new systems Highly organized, process-oriented, and detail-driven Compensation Base Salary: $90,000 Uncapped Bonus Structure with total earning potential ranging from $150,000 to $250,000+, depending on performance PTO Full-time, Monday-Friday

Our Customer Success Team is committed to helping customers adopt Asana as a collaborative work management platform. We strive to help all of our customers, across countries, industries, and functions, get the most value out of Asana over time. We are looking for a Named Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Named CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from Asana. You'll take ownership of customer outcomes by balancing customer needs with business objectives, proactively identifying risks, and developing creative solutions that drive mutual value and long-term success. By engaging your customers using a consultative approach, you'll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation, and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You'll exemplify an empathetic, customer-centric perspective to the entire Asana team. This role can either be fully remote on the east coast depending on which US state you live in, or based in our New York office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve Develop and nurture relationships across a portfolio of strategic customers. Partner with customers to identify their strategic goals and co-create impact plans with clear success metrics and engagement strategies. Execute all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business performance reviews, and roadmap consultations. Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals, and explore expansion opportunities. Develop and maintain an internal Champion Network or Center of Excellence within the customer's organization to help foster customer advocacy and facilitate customer testimonials or case studies. Analyze customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans. Serve as the voice of your customers by surfacing key trends and insights back to R&D and business teams. Travel and meet customers on-site up to 25% of the time. About you Minimum 10 years of professional experience, with at least 5 years of demonstrated success in a SaaS-based Customer Success or Account Management role. Experience working with large, complex enterprise-level accounts with a focus on the growth and implementation of large-scale technology solutions. Prior experience managing a book of high-value customer relationships in post-sales or deployment services with the ability to drive customer success and align within complex customer environments at executive and department levels. Ability to work with a broad range of stakeholders, from C-Suite and Asana administrators to functional leaders. Customer-centric at your core - you're devoted to ensuring our customers' success and adoption of Asana and advocate for customers' needs . Self-motivated, proactive team player. You are biased for action and work effectively in a highly ambiguous, ever-changing environment. You're able to zoom in on most granular details and also zoom out to understand the philosophy of how and why decisions are made. Driven and process-oriented. You're able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer. You're flexible and able to efficiently switch contexts across customer scenarios. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $160,000 - $181,600. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. #LI-Remote

At Asana, we're building collaboration software to help every team in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. Our Portfolio Customer Success team drives adoption and retention across a broader customer base. We're looking for a Portfolio Customer Success Manager (CSM) to partner with customers in Vertical Markets (Nonprofit, Education, Government, Healthcare) on how to best leverage Asana to achieve their unique business objectives. Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization's work management solution. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers, including subject-matter expertise for an assigned Vertical. To the entire Asana team, you'll exemplify empathetic, customer-centricity. This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve: Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business Drive customer outcomes and by: Conducting discovery to build rapport and deeply understand the customer's needs, business processes, and vision Consulting on change management to help customers more easily adopt Asana as a way of working Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana Surfacing the best Asana resources based upon the customer's needs Storytelling through business reviews on value realized and areas of opportunity for deeper value Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention Co-create strategies and plays with your cross functional partners to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results Act as a cross-functional superstar: Proactively partner with Sales and Renewals to flag at risk accounts, provide customer insights, and highlight expansion opportunities and retention risks Liaise with Support and Finance to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business Quarterback relationship between clients and professional services teams for purchased services packages About you: Minimum 10 years of professional experience, with at least 5 years of demonstrated success in a SaaS-based Customer Success or Account Management role Strong team player Customer-centric: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives) Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer Ability to travel and meet customers on-site up to 25% of the time Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $116,800-132,800. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefit packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. #LI-Remote

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Clearwater positions open to candidates located in greater Tampa Bay area. The Customer Success Manager (Strategic) is responsible for building effective relationships with current strategic customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Strategic) is responsible for managing the onboarding of new strategic customers, the renewal process and customer growth by identifying add-ons and upsell opportunities. Responsibilities: Forge and develop relationships with new and existing strategic customers, including management and executive stakeholders, and understand their objectives From a consultative approach, leverage gained discovery to develop a strategy and plan for achieving customer objectives Continually assess and identify customer's SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture Conduct periodic business reviews with customers' stakeholders to confirm satisfaction, resolve technical issues, align with executive goals/expectations and continually drive successful product adoption Cultivate strong executive level customer advocates Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations Maintain a high level of professionalism in the handling and managing of strategic accounts Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support or Technical Implementation Specialist for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among strategic customers Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector Coordinate and assist your Renewal Specialist with customer renewals, and add-ons/upgrades related to their renewal Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products Meet and exceed targets for performance metrics Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: Associate's Degree or equivalent work experience and education preferred Experience with onboarding and successfully managing KnowBe4 Enterprise/Strategic accounts preferred Experience managing accounts with complex IT systems Experience managing accounts with 1000+ employees Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM Experience with Microsoft Excel and Word Experience with Gmail and Google Docs Experience with web Browsers (Chrome, Internet Explorer, etc.) Prior experience as an Enterprise Customer Success Manager Excellent verbal and written communications Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls, email and video conferencing Strong collaborative and teamwork skills Strong negotiation skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit ********************************* Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit ********************************************** No recruitment agencies, please.

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Customer Success Manager I (CSM I) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention. The CSM I will work closely with internal teams to ensure seamless onboarding, address challenges proactively, and identify opportunities for growth within accounts. Essential Functions: * Cultivate strong, long-term relationships with Fortune 500 clients and mid-enterprise accounts, serving as a trusted advisor and advocate for their success * Own the customer relationship as the primary point of contact, managing internal escalation processes and working cross-functionally to advance partnerships * Collaborate with internal teams to ensure seamless customer onboarding and implementation * Manage potential challenges proactively to ensure a smooth customer experience * Monitor and analyze customer health metrics, taking action to address any potential risks * Drive customer satisfaction through regular touchpoints and feedback collection * Prepare and deliver regular business reviews to showcase the value of our solutions * Gather and analyze customer feedback for continuous improvement. * Identify opportunities for upselling and cross-selling additional products or services to drive revenue growth * Implement retention and expansion strategies to maximize customer lifetime value * Develop and document the overall customer success adoption strategy and plans * Drive leading metrics of success, including customer health score and adoption rates Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * Bachelor's degree in Business, Marketing, or a related field * 5 years of experience in customer success, account management, or a related field Qualifications: * Bachelor's degree in Business, Marketing, or a related field * 5 years of experience in customer success, account management, or a related field * Strong interpersonal and communication skills * Ability to analyze data and derive actionable insights * Proactive problem-solving skills AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations: New York | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations. About the Team: The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client's business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings Understand client business needs, gather requirements and recommend best practices through direct client interaction Work closely with cross-functional teams to assemble services that meet the client's needs Prepare cost and timeline estimates, and set client expectations Manager opportunities and pipeline Communicate requirements and handover deals to the Deal Service delivery team for execution Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance What You Will Bring: Bachelors in business management or other related fields 3+ years of experience in a Sales-type role. Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance. Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines. Excellent listening, oral, and written communication skills. Self-starter with the ability to work independently and manage priorities. Ability to work under pressure in a fast-paced environment and think outside the box. Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success. Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds. Detail and goal oriented. Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.) Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ ************************ #LI-JP1 #CA-JP #LI-Intralinks Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.NY: Salary range for the position: $75,000 plus commissions USD to $90,000 plus commissions - On Target earnings $135k - $150k USD.