Service Engineer jobs at Check Point Software Technologies

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. **Meet the Team** The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. **Your Impact** We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. **Minimum Qualifications** · 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. · Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) · Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. **Preferred Qualifications** · Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. · Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. · Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. · Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. · In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. · Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. · Familiarity with popular AI frameworks such as PyTorch and TensorFlow · Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST · Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. **Meet the Team** The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. **Your Impact** We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. **Minimum Qualifications** · 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. · Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) · Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. **Preferred Qualifications** · Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. · Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. · Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. · Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. · In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. · Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. · Familiarity with popular AI frameworks such as PyTorch and TensorFlow · Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST · Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. **Meet the Team** The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. **Your Impact** We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. **Minimum Qualifications** · 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. · Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) · Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. **Preferred Qualifications** · Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. · Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. · Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. · Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. · In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. · Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. · Familiarity with popular AI frameworks such as PyTorch and TensorFlow · Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST · Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. **Meet the Team** The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. **Your Impact** We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. **Minimum Qualifications** · 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. · Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) · Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. **Preferred Qualifications** · Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. · Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. · Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. · Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. · In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. · Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. · Familiarity with popular AI frameworks such as PyTorch and TensorFlow · Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST · Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. **Meet the Team** The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. **Your Impact** We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. **Minimum Qualifications** · 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. · Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) · Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. **Preferred Qualifications** · Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. · Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. · Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. · Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. · In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. · Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. · Familiarity with popular AI frameworks such as PyTorch and TensorFlow · Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST · Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. Meet the Team The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. Your Impact We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. Minimum Qualifications * 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. * Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) * Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. Preferred Qualifications * Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. * Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. * Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. * Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. * In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. * Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. * Familiarity with popular AI frameworks such as PyTorch and TensorFlow * Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST * Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. Meet the Team The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. Your Impact We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. Minimum Qualifications * 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. * Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) * Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. Preferred Qualifications * Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. * Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. * Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. * Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. * In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. * Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. * Familiarity with popular AI frameworks such as PyTorch and TensorFlow * Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST * Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

The application window is expected to close on: 12/31/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Candidates must reside or be willing to relocate to Socal U.S. PERSON Meet the Team Our Team is seeking a Pre-Sales Solutions Engineer focusing on the SLED market. The team supports and empowers each other to be the best team and to have fun. We have a wide range of interests outside of work, but we all love technology (and most of us have built our own Cisco network in our homes)! In this customer facing role you will collaborate with both business and technical leaders to build strong relationships that ensure Cisco's products and services are aligned to the unique needs of the specific customers. YOUR IMPACT As a Solutions Engineer, you are passionate about technology and how it can drive business outcomes. You will serve as the technical go-to person for the Accounts, translating Cisco's innovative solutions into actionable, strategic plans that align with your customers' priorities. This opportunity will have the opportunity to work across a comprehensive portfolio of products and services, including Networking, Observability, Security, Collaboration, Compute and AI - crafting multi-architecture solutions to meet the customer's specific needs in the SLED market. LOCATION & WORK ENVIRONMENT - Based in Southern California (home office with regular customer site visits) - Regular travel throughout the region to customer sites, events, and conferences - Occasional travel to Cisco offices or national events - Hybrid work model with flexibility for customer engagement MINIMUM QUALIFICATIONS - 8+ years of experience in technical pre-sales, solutions engineering, or network engineering roles - Demonstrated experience working with California education sector clients - Proven track record of successfully architecting and positioning enterprise technology solutions in the Southern California region TECHNICAL SKILLS - Strong understanding of networking fundamentals (routing, switching, wireless, SD-WAN) - Knowledge of network security technologies (firewalls, VPN, secure access, zero trust) - Familiarity with collaboration platforms (video conferencing, contact centers, unified communications) - Understanding of cloud architectures and hybrid/multi-cloud strategies - Experience with data center technologies and application infrastructure - Knowledge of California-specific technology requirements and compliance frameworks - Established relationships with Southern California SLED customers highly Preferred PROFESSIONAL SKILLS - Excellent presentation and communication skills with both technical and executive audiences - Strong problem-solving abilities and consultative approach - Ability to translate technical concepts into business value - Self-motivated with ability to work independently and as part of a team - Willingness to travel throughout Southern California region (40-60%) - Valid California driver's license and reliable transportation - Ability to work effectively in culturally diverse environments Certifications (Preferred) - Cisco CCNP or CCIE certification - Relevant security certifications (CISSP, CCSP, or equivalent) - Cloud certifications (AWS, Azure, or Google Cloud) **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $197,600.00 to $249,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $205,500.00 - $298,300.00 Non-Metro New York state & Washington state: $197,600.00 - $286,900.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. **Meet the Team** The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. **Your Impact** We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. **Minimum Qualifications** · 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. · Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) · Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. **Preferred Qualifications** · Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. · Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. · Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. · Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. · In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. · Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. · Familiarity with popular AI frameworks such as PyTorch and TensorFlow · Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST · Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on 12/31/2025 Ideal candidate will be located in the Bay Area California, however, we will consider candidates in Remote US that are willing to relocate and/or travel to the customer site. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team We work in a fast-paced Webspace, supporting hyperscalers, market movers, and disruptors, and our customers expect us to demonstrate the same attitudes within Cisco. Everything is about winning with the right technologies, supporting our customers, failing fast, iterating, and moving forward. We love being outside the comfort zone! We foster creative thinking. We believe in trust and teamwork. Our team here is family. You will work with a team of Solutions Engineers, the Sales Team, and Executives. We collaborate with partners and customers to ensure the best possible solution. We have a wide range of interests outside of work, but we all love technology. Why You'll Love Cisco We change the world! You will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before. Our employees' groundbreaking ideas impact everything. We take creative ideas from the drawing board to dynamic solutions with real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and takes part in changing lives in our local communities. Come prepared to be encouraged and inspired! Your Impact * Partner with Account Executives in a pre-sales technical role, showcasing Cisco product solutions, setting up demonstrations, explaining features and benefits to customers, and designing and configuring products to meet specific customer needs. * Access the palette of Cisco technologies and applications across vertical markets. * Collaborate with Account Managers and Executives to recommend and develop customer solution offerings. * Provide an architectural perspective across the Cisco product portfolio and apply technical specialization for specific opportunities. * Act as a trusted technical adviser to the account team and customers. * Stay current on competitors' solutions, products, and services, educating peers on findings. * Co-lead the development of formal sales plans and proposals for assigned opportunities. * Participate and lead as a specialist on assigned Virtual Teams, educating colleagues and providing authoritative consultative support. Minimum Qualifications * In-depth knowledge of Optical and Ethernet networking technologies, including coherent transceivers, optical transmission systems with EDFA and Raman amplification, ROADM architectures, and various fiber types. * Knowledge of standards related to pluggable optical transceivers, including optical PMDs (e.g., IEEE 802.3xx, optical MSAs), pluggable form factor MSAs (SFF, QSFP-DD, CMIS, etc.), and IEEE Attachment Unit Interfaces (AUIs). * Strong understanding of systems and platform infrastructure for cloud/hyperscale and AI infrastructure requirements. * Excellent written and verbal communication, listening, negotiation, and presentation skills. * Superior technical knowledge and consultative skills. * 5+ years of related experience preferred. * Cisco product experience or relevant experience in key competitor offerings in the technology area of emphasis required. * Pre-Sales experience preferred but not required. * BS/BA (preferably in EE/CS) or equivalent. Preferred Qualifications * Knowledge of network programming standards such as YANG models, OpenConfig, gNMI, gNOI, and NETCONF. * Knowledge of Telecom standards for Optical networks like ITU-T and GR-253 specifications. * Experience with various 3rd party platforms and network management tools is a plus. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $223,000.00 to $287,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $223,000.00 - $330,300.00 Non-Metro New York state & Washington state: $217,200.00 - $315,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

The application window is expected to close on 12/31/2025 Ideal candidate will be located in the Bay Area California, however, we will consider candidates in Remote US that are willing to relocate and/or travel to the customer site. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. **Meet the Team** We work in a fast-paced Webspace, supporting hyperscalers, market movers, and disruptors, and our customers expect us to demonstrate the same attitudes within Cisco. Everything is about winning with the right technologies, supporting our customers, failing fast, iterating, and moving forward. We love being outside the comfort zone! We foster creative thinking. We believe in trust and teamwork. Our team here is family. You will work with a team of Solutions Engineers, the Sales Team, and Executives. We collaborate with partners and customers to ensure the best possible solution. We have a wide range of interests outside of work, but we all love technology. **Why You'll Love Cisco** We change the world! You will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before. Our employees' groundbreaking ideas impact everything. We take creative ideas from the drawing board to dynamic solutions with real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and takes part in changing lives in our local communities. Come prepared to be encouraged and inspired! **Your Impact** + Partner with Account Executives in a pre-sales technical role, showcasing Cisco product solutions, setting up demonstrations, explaining features and benefits to customers, and designing and configuring products to meet specific customer needs. + Access the palette of Cisco technologies and applications across vertical markets. + Collaborate with Account Managers and Executives to recommend and develop customer solution offerings. + Provide an architectural perspective across the Cisco product portfolio and apply technical specialization for specific opportunities. + Act as a trusted technical adviser to the account team and customers. + Stay current on competitors' solutions, products, and services, educating peers on findings. + Co-lead the development of formal sales plans and proposals for assigned opportunities. + Participate and lead as a specialist on assigned Virtual Teams, educating colleagues and providing authoritative consultative support. **Minimum Qualifications** + In-depth knowledge of Optical and Ethernet networking technologies, including coherent transceivers, optical transmission systems with EDFA and Raman amplification, ROADM architectures, and various fiber types. + Knowledge of standards related to pluggable optical transceivers, including optical PMDs (e.g., IEEE 802.3xx, optical MSAs), pluggable form factor MSAs (SFF, QSFP-DD, CMIS, etc.), and IEEE Attachment Unit Interfaces (AUIs). + Strong understanding of systems and platform infrastructure for cloud/hyperscale and AI infrastructure requirements. + Excellent written and verbal communication, listening, negotiation, and presentation skills. + Superior technical knowledge and consultative skills. + 5+ years of related experience preferred. + Cisco product experience or relevant experience in key competitor offerings in the technology area of emphasis required. + Pre-Sales experience preferred but not required. + BS/BA (preferably in EE/CS) or equivalent. **Preferred Qualifications** + Knowledge of network programming standards such as YANG models, OpenConfig, gNMI, gNOI, and NETCONF. + Knowledge of Telecom standards for Optical networks like ITU-T and GR-253 specifications. + Experience with various 3rd party platforms and network management tools is a plus. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $223,000.00 to $287,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $223,000.00 - $330,300.00 Non-Metro New York state & Washington state: $217,200.00 - $315,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Meet the Team** The Splunk Observability Application Platform Team is a dynamic group of engineers responsible for the core platform powering Splunk Observability Cloud. Our platform is the foundation for advanced observability capabilities that enable our customers to thrive. We operate in small, high-performing teams, driving significant impact and working with microservices at scale. Our mission is to optimize platform systems for reliability, transparency, efficiency, and cost-effectiveness, so engineering teams across Splunk Observability can focus on innovation and deliver unique value to customers. As we enter the agentic AI era, we face exciting opportunities and challenges to expand our platform for both agents and human users. Join us as we shape the next chapter of our platform, increase our scale, and delight our customers. You'll work with distributed systems, leverage open source where it fits, and build high-performance custom solutions when needed. **Your Impact** + Lead the design and implementation of shared libraries, components, and microservices to build a modern, highly reliable, secure, and scalable application platform. + Influence and contribute to critical decisions on technical architecture and platform design. + Collaborate across multiple teams within Cisco to drive platform innovation and ensure seamless integration. + Mentor and develop engineering talent, fostering a culture of growth and collaboration. **Minimum Qualifications** + At least 6 months of hands-on experience effectively leveraging AI coding assistance, with a strong "AI-first" mindset. + 3+ years of proven experience delivering large-scale, distributed SaaS solutions. + Bachelor's degree in Computer Science, Engineering, or a related field with 8+ years of software engineering experience, or a Master's degree with 6+ years of experience. + Deep understanding of microservices and distributed application architecture, including when to simplify and seek alternatives. + Exceptional problem-solving and communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. + Proficiency in Java and the ability to quickly learn new programming languages. **Preferred Qualifications** + Experience and knowledge in the observability and monitoring domain. + Strong troubleshooting and performance profiling capabilities. + A devops automation mindset with a passion for engineering efficiency and process optimization. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $183,800.00 to $263,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $183,800.00 - $303,100.00 Non-Metro New York state & Washington state: $163,600.00 - $269,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Meet the Team The Splunk Observability Application Platform Team is a dynamic group of engineers responsible for the core platform powering Splunk Observability Cloud. Our platform is the foundation for advanced observability capabilities that enable our customers to thrive. We operate in small, high-performing teams, driving significant impact and working with microservices at scale. Our mission is to optimize platform systems for reliability, transparency, efficiency, and cost-effectiveness, so engineering teams across Splunk Observability can focus on innovation and deliver unique value to customers. As we enter the agentic AI era, we face exciting opportunities and challenges to expand our platform for both agents and human users. Join us as we shape the next chapter of our platform, increase our scale, and delight our customers. You'll work with distributed systems, leverage open source where it fits, and build high-performance custom solutions when needed. Your Impact * Lead the design and implementation of shared libraries, components, and microservices to build a modern, highly reliable, secure, and scalable application platform. * Influence and contribute to critical decisions on technical architecture and platform design. * Collaborate across multiple teams within Cisco to drive platform innovation and ensure seamless integration. * Mentor and develop engineering talent, fostering a culture of growth and collaboration. Minimum Qualifications * At least 6 months of hands-on experience effectively leveraging AI coding assistance, with a strong "AI-first" mindset. * 3+ years of proven experience delivering large-scale, distributed SaaS solutions. * Bachelor's degree in Computer Science, Engineering, or a related field with 8+ years of software engineering experience, or a Master's degree with 6+ years of experience. * Deep understanding of microservices and distributed application architecture, including when to simplify and seek alternatives. * Exceptional problem-solving and communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. * Proficiency in Java and the ability to quickly learn new programming languages. Preferred Qualifications * Experience and knowledge in the observability and monitoring domain. * Strong troubleshooting and performance profiling capabilities. * A devops automation mindset with a passion for engineering efficiency and process optimization. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $183,800.00 to $263,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $183,800.00 - $303,100.00 Non-Metro New York state & Washington state: $163,600.00 - $269,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

We are looking for a highly experienced Staff Web Developer with expertise in Angular to help build, maintain, and scale modern web applications. You will be instrumental in leading GUI development efforts, ensuring code quality, and guiding architectural decisions. If you're passionate about clean code, scalable design, and modern web technologies, we'd love to hear from you. Key Responsibilities Lead the development and maintenance of robust, scalable web applications using the Angular framework. Write clean, efficient, and well-documented code in line with industry best practices. Troubleshoot and debug complex issues across the stack. Collaborate closely with UX/UI designers, backend engineers, and product managers. Participate in code reviews, technical planning, and architectural discussions. Drive improvements in development processes, tooling, and team best practices. Ensure application performance, security, and responsiveness. Required Qualifications 5+ years of professional experience in web development. Strong hands-on experience with Angular (v10+), TypeScript, and related frontend tooling. Solid understanding of RESTful APIs, web services, and microservice architecture. Strong grasp of web security best practices and scalable architecture. Proven ability to work independently and lead technical initiatives. Nice to Have Experience with Java web development frameworks: Spring Boot Working knowledge of Node.js and Apache HTTP Server Experience with Git, and CI/CD pipelines. Experience in system-level debugging, performance tuning, and backend optimization The US base salary range for this full-time position is $179,000 - $219,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

We are seeking a highly skilled Ceph Cluster Development & Operations Engineer with strong expertise in C++ systems programming to design, extend, and maintain enterprise-scale Ceph distributed storage clusters. The role involves deep development in Ceph core subsystems (RADOS, OSD, RGW, MDS), performance optimization, and operational excellence across multi-site, multi-zone architectures. You will work closely with system architects, SREs, and cloud infrastructure teams to ensure the reliability, scalability, and security of mission-critical storage systems deployed across multiple data centers and Kubernetes environments. Key Responsibilities Design, build, and operate large-scale Ceph clusters including RADOS, RGW, RBD Contribute to or extend Ceph core components written in C++ (e.g., OSD, RGW, librados, BlueStore, MGR modules). Profile and optimize performance across network, disk I/O, and replication layers (PG placement, CRUSH rules, BlueStore tuning). Develop automation and tooling for cluster lifecycle management (deployment, upgrades, scaling, failover, and recovery). Integrate Ceph with Kubernetes (via Rook-Ceph, CSI drivers) and CI/CD pipelines for continuous delivery. Implement and validate multi-site replication and disaster recovery architectures for high availability. Develop and maintain secure storage solutions using dm-crypt, KMS integration, and CephX authentication. Build observability pipelines using Prometheus, Grafana, and custom exporters for metrics and health analytics. Write and maintain SOPs, automation scripts, and system documentation to support production-grade operations. Collaborate with upstream Ceph community or maintain in-house forks for feature development and bug fixes. Qualifications Required Skills Strong proficiency in C++ (C++11 or later), with experience in large-scale distributed systems or kernel-adjacent development. Deep understanding of Ceph architecture and its core components: MON, OSD, MGR, RGW, MDS, and CRUSH maps. Proficient in Linux systems programming, debugging (gdb, perf, valgrind), and performance profiling. Experience with Python or Go for tooling and automation. Strong foundation in data replication, erasure coding, and consistency models in distributed storage. Hands-on experience with Kubernetes, Rook-Ceph, Helm, Ansible, and related DevOps tools. Familiarity with TCP/IP, HTTP/S3 APIs, block storage (RBD/iSCSI), and object storage semantics. Ability to conduct root-cause analysis and lead performance investigations under production environments. Preferred Skills Contributions to the Ceph open-source project or prior experience modifying Ceph source code. Experience with multi-site replication, object versioning, compliance retention, or legal hold features. Background in distributed storage systems, file systems, or cloud storage platforms. Familiarity with containerized environments, network virtualization, and cloud-native observability stacks. Excellent technical documentation and communication skills in English. The US base salary range for this full-time position is $179,000-$219,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program. Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We are seeking a highly skilled Ceph Cluster Development & Operations Engineer with strong expertise in C++ systems programming to design, extend, and maintain enterprise-scale Ceph distributed storage clusters. The role involves deep development in Ceph core subsystems (RADOS, OSD, RGW, MDS), performance optimization, and operational excellence across multi-site, multi-zone architectures. You will work closely with system architects, SREs, and cloud infrastructure teams to ensure the reliability, scalability, and security of mission-critical storage systems deployed across multiple data centers and Kubernetes environments. Key Responsibilities * Design, build, and operate large-scale Ceph clusters including RADOS, RGW, RBD * Contribute to or extend Ceph core components written in C++ (e.g., OSD, RGW, librados, BlueStore, MGR modules). * Profile and optimize performance across network, disk I/O, and replication layers (PG placement, CRUSH rules, BlueStore tuning). * Develop automation and tooling for cluster lifecycle management (deployment, upgrades, scaling, failover, and recovery). * Integrate Ceph with Kubernetes (via Rook-Ceph, CSI drivers) and CI/CD pipelines for continuous delivery. * Implement and validate multi-site replication and disaster recovery architectures for high availability. * Develop and maintain secure storage solutions using dm-crypt, KMS integration, and CephX authentication. * Build observability pipelines using Prometheus, Grafana, and custom exporters for metrics and health analytics. * Write and maintain SOPs, automation scripts, and system documentation to support production-grade operations. * Collaborate with upstream Ceph community or maintain in-house forks for feature development and bug fixes. Qualifications Required Skills * Strong proficiency in C++ (C++11 or later), with experience in large-scale distributed systems or kernel-adjacent development. * Deep understanding of Ceph architecture and its core components: MON, OSD, MGR, RGW, MDS, and CRUSH maps. * Proficient in Linux systems programming, debugging (gdb, perf, valgrind), and performance profiling. * Experience with Python or Go for tooling and automation. * Strong foundation in data replication, erasure coding, and consistency models in distributed storage. * Hands-on experience with Kubernetes, Rook-Ceph, Helm, Ansible, and related DevOps tools. * Familiarity with TCP/IP, HTTP/S3 APIs, block storage (RBD/iSCSI), and object storage semantics. * Ability to conduct root-cause analysis and lead performance investigations under production environments. Preferred Skills * Contributions to the Ceph open-source project or prior experience modifying Ceph source code. * Experience with multi-site replication, object versioning, compliance retention, or legal hold features. * Background in distributed storage systems, file systems, or cloud storage platforms. * Familiarity with containerized environments, network virtualization, and cloud-native observability stacks. * Excellent technical documentation and communication skills in English. The US base salary range for this full-time position is $179,000-$219,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program. Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

ABOUT THE ROLE We're a cybersecurity company building a next-generation generative AI platform used across multiple product surfaces - from analyst workflows to internal operations tools. We're looking for a Senior Frontend Engineer with a strong frontend focus to design, build, and scale intuitive, high-performance experiences for data-heavy, real-time use cases. You'll work across the stack (with emphasis on the web frontend) to turn advanced AI capabilities - reasoning, retrieval, and automation - into trustworthy, efficient user experiences. You'll collaborate closely with design, product, and AI/ML teams to ship features that improve investigation speed, streamline operations, and elevate customer outcomes. KEY RESPONSIBILITIES 2.1 Development Own end-to-end delivery of user-facing features across investigative, assistive, and summarization surfaces - from proof-of-concept to launch and iteration. Design interactive dashboards, timelines, and graph/entity views that handle high-volume, streaming data with intuitive drill-downs and filtering. Build resilient real-time UX (e.g., WebSocket/SSE) and a scalable state architecture for conversations, incidents, and tickets, with reliable cross-view synchronization. Define clear API/data contracts, contribute to backend endpoints as needed, and integrate enterprise systems (ticketing, knowledge bases, telemetry/observability, workflow tools). Implement trustworthy AI UX: streaming responses with citations, guardrails/redaction, and human-in-the-loop review; capture feedback to improve prompts and behaviors. Instrument and improve outcomes - latency, error rates, summary accuracy, and user satisfaction - to reduce time-to-response and time-to-resolution. 2.2 Collaboration Work closely with backend, AI, product and design teams to translate complex requirements into elegant UIs Mentor engineers, lead design reviews, and evolve coding standards and best practices Communicate tradeoffs and architecture decisions clearly to technical and non-technical stakeholders REQUIRED QUALIFICATIONS 3.1 Experience 5+ years of professional frontend development experience (full-stack a plus) Track record of shipping complex, data-intensive web applications at scale Experience operating in high-availability, security-sensitive or support-critical environments Demonstrated ownership from architecture through delivery 3.2 Technical Skills Core Skills (Must Have) Expert proficiency with modern JavaScript/TypeScript and a component-based web framework (e.g., React) Experience with server-rendered web apps and routing Strong grasp of state management patterns (e.g., state containers, signals, or equivalent) Proficiency with async data fetching and caching for server state (e.g., query/fetch layers) Advanced CSS skills (responsive layouts, design systems, accessibility) Experience with real-time transports (e.g., WebSocket, Server-Sent Events) and streaming UX Git-based workflows and CI/CD; feature flagging and progressive delivery Comfort with charting/graph visualization libraries and building interactive, drill-down dashboards Understanding of UX for dense, high-stakes, data-heavy applications Experience working within and evolving component libraries/design systems Communication & Soft Skills (Very Important!) Excellent written and verbal communication Strong problem-solving skills and attention to detail Self-directed, collaborative, and comfortable with ambiguity in fast-moving contexts Experience working with distributed teams Backend & Platform (Nice to Have for Full-Stack) Experience designing APIs (REST/Websocket) and integrating with event streams Comfort with at least one server runtime/language (e.g. Python, Golang) and data storage paradigm (e.g Postgres, Neo4j) Understanding of authentication/authorization patterns and session management PREFERRED QUALIFICATIONS (BONUS POINTS) AI/ML Product Experience Built user experiences for generative AI features (assistive workflows, agent-style tool use, or similar) Understanding of LLM streaming patterns, tool orchestration, and structured outputs (citations, functions) Familiarity with retrieval-augmented generation, prompt strategies, evaluation, and guardrail techniques Experience visualizing reasoning traces, tool execution, and confidence signals for user trust Additional Technical Skills Real-time collaboration (presence, concurrency control, CRDTs/OT) Graph and time-series data modeling/visualization Event-driven systems, message queues, background job orchestration Markdown/rich-text rendering and extensible editor frameworks Monorepo and micro-service architecture experience Domain Knowledge (Cybersecurity & Operations) Familiarity with security operations workflows and investigation lifecycles Understanding of incident management, alert triage, and escalation processes Awareness of observability and root-cause analysis in distributed systems WHAT WE OFFER A chance to shape the future of AI-assisted cybersecurity and operations at scale Ownership of significant product surfaces used daily by enterprise customers and internal teams A collaborative environment with experienced engineers, researchers, and designers Continuous learning in AI/ML, security, and modern web technologies Flexible work arrangements and a competitive compensation package The US base salary range for this full-time position is $160,000-$200,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program. Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business. You would act as the Technical Support Engineer for Switching and Wireless Team. As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: Support and troubleshooting on the wireless and switching range of Fortinet products Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment Follow up on technical cases including proper escalation and management of the case until case closure. Manage customer communications and expectations until the closure of each case We are looking for: An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities: Experience in a technical support role in a networking/security company or equivalent education Strong understanding of WiFi 802.11 networks, 4G LTE experience. Strong understanding of TCP/IP, routing protocols, L2/L3 switches Experience with security products firewalls, IPSec, IDS/IPS, WIDS Strong troubleshooting and problem solving skills Extensive working knowledge of Windows, MACOs,UNIX or Linux Previous call center experience, preferably supporting data networking products and/or security products is desirable. Strong English skills both written and verbal. Educational Requirements: Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments. Responsibilities Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis. Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity. Recreate customer-reported issues in lab environments to validate findings and confirm resolutions. Recommend configuration changes or upgrades based on technical assessments and best practices. Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets. Perform live troubleshooting on customer systems, working collaboratively with customer IT staff. Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed. Participate in the weekend/holiday on-call rotation. Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions. Required Skills & Experience Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation. Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching). Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.). Linux/Unix system administration experience, including CLI-based troubleshooting. Working knowledge of Windows systems and AD/LDAP integration. Experience with virtualization platforms and cloud-based deployments is a plus. Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues. Hands-on experience with FortiNAC or similar NAC products is a plus. Scripting or automation experience (e.g., Python, Bash) is a plus. Excellent communication and customer service skills. Fluency in both spoken and written English. Proficiency in Spanish is a strong plus. Qualifications Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). Minimum 5-8 years of technical support, network engineering, or security operations experience. The US base salary range for this full-time position is $86,900-$106,300. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.