Northern Quest
Supervisor Job in Cusick, WA
Essential Duties and Responsibilities
* Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Kalispel Casino Policies and Procedures.
* Continually reviews kitchen operations for improvements in the food production area.
* Observes workers engaged in preparing, portioning, and garnishing foods to ensure that methods of cooking garnishing and sizes of portions are as prescribed.
* Follows all food safety and sanitation guidelines set for by the FDA to ensure HACCP.
* Follows established work procedures and expedites the scope and the flow of work.
* Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages.
* Communicates with the Team Members through written and oral instructions.
* Communicate with the kitchen staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen and service.
* Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc.
* Assigns duties for opening and closing, and examines work for completion, neatness, and organization.
* Resolve any problems, which may occur during assigned shift (i.e., guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager and Chef any major incidents.
* Promote positive guest relations through prompt, courteous and efficient service.
* Monitor guest satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s).
* Perform or assist Team Members in performing their duties and teach customer service skills.
* Document operational and physical deficiencies and pass on to the Food and Beverage Manager and Chef.
* Requisitions supplies and prepares inventories as requested.
* Ensure control/protection of company assets.
* Available and willing to work any changes in hours deemed necessary for business needs.
* Responsible for maintaining a consistent, regular good attendance record.
* May be required to be a panelist for the Internal Review Hearings.
* Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner.
* This job description does not list all of the duties of this position. You may be instructed by Management to perform other duties as assigned.
* Previous food and beverage supervisory experience preferred.
* Bartending abilities with emphasis on craft beer, mixology and wine service preferred.
* Experience with computer-based POS system preferred.
* Proficient in the use of Microsoft programs and other computer software.
* Ability to work with everyday mathematical concepts (additions, subtractions, multiplications and percentages).
* Knowledge of procurement procedures and inventory systems.
* Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals.
* Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions.
* Ability to maintain effective working relationships with department heads and Team Members.
* Knowledge of a 24-hour, 7 day a week operation.
* Skill in solving practical problems and dealing with situations where only limited standardization exists.
* Excellent organizational, communication and interpersonal skills.
* Skill in identifying and resolving administrative problems under pressure conditions.
* Work nights, weekends and holidays as required.
Other Requirements
* Ability to obtain and maintain a Tribal Work Permit.
* Valid driver's license (Must be in possession while operating a Tribal Vehicle).
* Washington State health card - by date of hire.
* Mandatory Alcohol Server Training (MAST) certification - 60 days from employment, or 1st class offered.
* Hepatitis A vaccination prior to first shift
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
CORE PURPOSE
We Make People Feel Special.
CORE VALUES
We Take Pride In Everything We Do.
Everyone is Welcome Here.
We Choose Excellence Every Day.