Operations Director jobs at Chick-fil-A - 3881 jobs
Director of Operations
Chick-Fil-A 4.4
Operations director job at Chick-fil-A
Chick-fil-A Reynoldsburg is seeking a Director of Operations to lead all operational facets of the restaurant. The Director of Operations will be one of the most centered roles in the restaurant, and this person will have high level responsibilities such as business planning, growth strategies, and
directly coaching other leaders. This is an excellent opportunity for an individual who is eager to
make an impact and is driven to exceed expectations. This leader will have the ability to influence
the restaurant through development of team members/shift leaders, implementation of business
processes and systems, and execution of business acumen and strategy. This individual will also
have the opportunity to make a lasting impact on guests and the community. We are looking for a
self-directed leader with a growth mindset and hunger to take ownership of high-level
responsibilities and create a strong vision for Chick-fil-A Reynoldsburg. First, this leader will learn all
aspects of Chick-fil-A, so he/she can understand each facet of the business and begin to think
strategically for the business. This leader must have high emotional intelligence, the ability to build
strong relationships, grit, energy, attention to detail, and a strong passion to see the business
succeed. Not only will this leader be joining one of the fastest growing brands in the nation, but
he/she will have the opportunity to create and implement strategy for a multi-million-dollar
business!
POSITION KEY RESPONSIBILITIES
The initial 3-6-months will be all hands-on deck as the restaurant opens (90% operations) -
assisting in all aspects of the business and then will begin to settle down into a rhythm
10% of Time Spent in:
Leadership Meetings
Thinking strategically for the business: Checking daily business metrics - is the restaurant on
track with projections - making needed adjustments (order accuracy, speed of service,
recruiting/retention, food safety, etc)
Problem solving, developing new systems
Leadership development of self and staff
90% of time spent working in the restaurant in a leadership position, coaching and
developing team members and other leaders providing consistent and formal accountability
and feedback •Oversee restaurant operations and business strategy
Execute and maintain a clean and organized restaurant to promote food safety and
minimize waste
Own food cost results, labor percentage, productivity, and all customer experiences
Communicate consistently, clearly, and kindly
Solve problems in the restaurant (staff, equipment breakdowns, etc.)
Assess systems and implement new ideas for improvement
Execute LEAN in all areas
Uphold the Chick-fil-A standards and policies - oversee culture in the restaurant
COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED
Bachelor's degree in business preferred
Proven track record of Operational Execution - overseeing multiple teams, hitting metrics
Restaurant experience preferred
Experience developing leaders
1-4+ years of working/leadership experience (business, athletics, clubs, ministry, etc.)
Strong time management
Detailed-oriented
Ambitious
Career-oriented
Organized
High-energy
Ability to work in confined spaces
Desire to care for others. Strong relationship builder
Systems thinker and problem solver
Results oriented and able to work in a very fast-paced, high-stress environment
Professional in appearance, communication, and actions
Passion for people and providing world class service
Servant-hearted, respectful, honest, trustworthy, team mentality
Ability to motivate others and create structure
Willingness and humility to serve others first
Strong Communicator (ability to motivate and lead team members)
DAY IN THE LIFE/SCHEDULE
Monday- Saturday | 45-50 hours/week initially | Sunday and one additional day off each
week
During the first 30-60 days, this leader will be rotating through all facets of the business to
learn alongside, serve and interact with team members. Expect to rotate between opening
and closing shifts to meet all team members.
Overview: Spend each day thinking for and leading a fast-paced, ever-changing, multi-
million-dollar business. You will push team members to be their best while delivering
excellent customer service. You will wear multiple hats and have your hand in innovation
and strategy, vision, customer service, and goal setting to ensure core restaurant operations
are meeting/ exceeding Chick-fil-A's high standards.
COMPENSATION/BENEFITS/VACATION
Bonus: based off success of the business
Paid Time Off (PTO): 0-3 years - 1 hour for every 35 hours worked (80 hours max). 3-5 years
* 1 hour for every 20 hours worked (120 hours max). 5-10 years - 1 hour for every 15 hours
worked (max 160 hours). Up to 40 hours of unused PTO can carry over.
Health, Vision, Dental Benefits: $650 toward a Chick-fil-A plan
Food Privileges: Free employee meals while working.
401K Benefits: Match 3.5%. 1-year waiting period.
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. At Chick-fil-A Reynoldsburg, we strive to be the most caring company by seeking to understand different cultures, backgrounds, and beliefs of others while winning hearts.
$31k-49k yearly est. 28d ago
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Waterpark Operations Manager (Full-Time)
Six Flags White Water 4.1
Marietta, GA jobs
Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team! This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.
Responsibilities:What's In It For You?
Full-Time position with competitive pay, bonus, and benefits plan
Quarterly 401K match on up to 5% of your contributions
Free passes for your family and friends
Free admission to regional attractions and other regional theme parks
Essential Duties and Responsibilities
Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
Support and enforce corporate Operations and Safety policies and initiatives.
Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
Routinely inspect all areas for hazards and other safety-related risks.
Communicate with Park management and Team Members on any hazards that exist or may come to exist.
Proactively manage safety and ensure all attractions are operating safely.
Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
Development and maintenance of expense budgets and annual business plans for areas of responsibility.
Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
Recruit and hire seasonal employees to ensure proper staffing levels.
Develop and administer departmental policies and procedures.
Request and review bids for outside service contracts outlined within expense budgets.
Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
Responsible for maintaining a Total Safety culture for both Guests and Team Members.
Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
Serve as Park and Departmental Duty Manager.
Perform all other duties as assigned.
Salary Range: starting at $59,000 (Based on experience and certifications)
Reports To: Waterpark Director
Qualifications:
Minimum Requirements
3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
College degree in Business, Management, and/or equivalent management experience.
Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
Strong leadership and communication skills, both written and verbal.
Experience preparing and managing budgets.
Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
Excellent communication skills, both written and verbal.
Must have a valid driver's license.
Computer literacy with proficiency in Microsoft Office applications.
Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
Strong experience in training and presentation skills to develop large teams.
Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.
$59k yearly Auto-Apply 2d ago
Senior VP, Operations & Transformation (Remote)
U.S. Travel Association 4.5
Washington, DC jobs
A national travel association in Washington, DC is seeking a Senior Vice President, Operations to lead transformational change in internal operations and enhance organizational culture. The ideal candidate will have extensive experience in operational leadership across finance, HR, and IT, and a proven record in managing change effectively. Salary is competitive at $275K-$300K with bonuses, alongside benefits like healthcare, paid leave, and professional development support.
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$275k-300k yearly 2d ago
Director of Property Operations - Waldorf Astoria Beverly Hills
Hilton Worldwide, Inc. 4.5
Beverly Hills, CA jobs
Job Description - Director of Property Operations - Waldorf Astoria Beverly Hills
Director of Property Operations - Waldorf Astoria Beverly Hills (Job Number: HOT0C6VP)
Waldorf Astoria Beverly Hills is a leading luxury hotel. The property has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets, including an elevated Mediterranean restaurant, a Jean‑Georges rooftop restaurant, lobbies lounge, and in‑room dining.
The Director of Property Operations will direct and oversee the functionality and safety of the facility to protect the well‑being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Direct and oversee the functionality and safety of the facility, including physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems, and grounds according to federal, state and local regulations.
Conduct facility inspections.
Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system.
Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs.
Lead, manage and communicate information about capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standard.
Direct daily department operations, including guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation.
Monitor and develop team member performance to include supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
Recruit, interview and train team members.
Qualifications
Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Urgency - We operate with a sense of urgency and discipline.
Key Attributes:
Quality
Productivity
Customer Focus
Benefits
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more).
Career growth and development
Team Member Resource Group.
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Salary Range: $170,000 - $190,000 based on applicable experience.
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$170k-190k yearly 4d ago
Director of Building Services & Property Operations
Sentral 4.0
San Francisco, CA jobs
A leading residential hospitality operator is looking for a Director of Building Services in San Francisco. You will oversee maintenance projects, manage a service team, and ensure excellence in customer service. The ideal candidate will have strong organizational and leadership skills, with a minimum of 2 years experience in a similar role. This in-person position offers various perks including health plans and a 401(k) with a company match.
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$105k-157k yearly est. 4d ago
Hotel Operations Director - Luxury Property & Growth
Highgate Hotels L.P 4.5
San Francisco, CA jobs
A leading hospitality company is seeking a Director of Operations in San Francisco. The role requires overseeing hotel profitability, managing staff, and ensuring exceptional guest satisfaction. This position demands strong leadership skills and at least 6 years of experience in a hotel or related field. The Director will coordinate operations, train employees, and ensure compliance with standards, contributing to the hotel's success in a luxury environment.
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$101k-162k yearly est. 4d ago
Director Operations
The Crescent Hotels Group 4.2
Mountain View, CA jobs
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
At the Aloft Mountain View, we are seeking qualified and talented candidates to fill our current job openings!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next great team member to join the Aloft Mountain View team.
We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Employee Room Rate Discount Program
Here is what you will be doing each day:
As our Director of Operations, you will provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the General Manager's absence, as requested.
RESPONSIBILITIES:
Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Communicate both verbally and in writing to provide clear direction to staff.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Does this sound like you?
You are a natural leader who demonstrates strength by motivating the team to deliver exceptional service and to maximize their potential. Ensuring excellence is not only front facing but also behind the scenes. You orchestrate operations day to day ensuring all moving parts are in harmony. You lead by example setting the high standards of service, teamwork and accountability.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts
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$90k-153k yearly est. 2d ago
Director of Resort Operations
Balboa Bay Resort 4.3
Newport Beach, CA jobs
Balboa Bay Resort is seeking an experienced Director of Resort Operations with a strong Food & Beverage background to join our Executive Leadership team. This critical role is responsible for driving operational excellence, exceptional guest experiences, and strong financial performance across our luxury waterfront resort.
The ideal candidate is a hands-on, strategic leader who thrives in a high-volume resort environment and brings deep expertise in Food & Beverage along with proven cross-departmental operational leadership. This position oversees all operational departments-including Rooms Division, Food & Beverage, Engineering, Security, and other assigned areas-ensuring the seamless execution of systems, standards, and services that support outstanding guest satisfaction, team member engagement, and sustained profitability.
Key Responsibilities
• Provide strategic leadership and oversight to department heads and managers across resort operations, with a strong focus on Food & Beverage excellence.
• Drive revenue growth, profitability, service levels, and team member engagement across all operational departments.
• Lead hiring, training, performance management, and development of management teams in alignment with company policies and labor regulations.
• Prepare and manage annual operating budgets; analyze forecasts, P&Ls, and cost reports to maximize profitability and control expenses.
• Optimize menu pricing, product mix, wine programs, and promotional strategies to enhance F&B financial performance.
• Partner closely with department leaders to ensure seamless execution of operational strategies and day-to-day excellence.
• Ensure F&B outlets, banquets, and catering operations deliver consistently high-quality products and elevated service standards.
• Maintain a visible leadership presence throughout dining venues and public areas, proactively addressing guest feedback and service opportunities.
• Ensure compliance with all food safety, sanitation, alcohol service (TIPS), health department, OSHA, and safety standards.
• Present budgets, financial results, and operational strategies to the ownership group and executive leadership.
Additional Responsibilities
• Support and collaborate with the Executive Committee to achieve overall resort goals.
• Approve labor decisions, merit increases, promotions, scheduling, and time-off requests within policy guidelines.
• Resolve guest concerns professionally and effectively, escalating when appropriate.
• Ensure responsible alcohol service and address safety or security incidents as needed.
Qualifications
• High school diploma or GED required; Bachelor's degree in Hospitality Management preferred.
• 5+ years of progressive Food & Beverage leadership experience, including 2+ years in a management role within a resort or hotel environment.
• Strong knowledge of restaurant, banquet, and catering operations; familiarity with Front Office operations strongly desired.
• Proven ability to lead large teams in a fast-paced, high-volume, service-driven environment.
• Demonstrated financial acumen, including budgeting, forecasting, labor management, and cost controls.
• Excellent communication, leadership, and interpersonal skills with a strong guest-first mindset.
• Ability to remain calm, decisive, and solutions-oriented during peak business periods or emergency situations.
• Proficiency in MS Office and ability to learn hotel operating systems.
• TIPS , Food Handler, and ServSafe certifications required (or ability to obtain within designated timeframes).
• Bilingual Spanish a plus.
• Flexible schedule required, including weekends, holidays, and varying shifts.
$100k-158k yearly est. 3d ago
Golf Operations General Manager - Lead Two Premier Clubs
Twice 3.6
Columbia, MD jobs
A community-focused organization in Maryland is seeking a General Manager of Golf Operations to oversee Hobbit's Glen and Fairway Hills Golf Clubs. The successful candidate will provide leadership, enhance member experiences, and ensure operational excellence through strategic planning and team development. This role offers competitive compensation and benefits, including medical and wellness perks, in a supportive environment that values inclusivity and community service.
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$82k-179k yearly est. 2d ago
Chief Operating Officer
Thomas Cuisine 4.4
Chicago, IL jobs
We've built something special at Thomas Cuisine: an amazing culture, teams that care deeply, and a mission that actually means something. Our commitment to REAL food, genuine service, and enduring relationships isn't just a tagline-it's how we work.
Now it's time to scale.
We're looking for a Chief Operating Officer (COO) who can take our strong foundation and help us grow while staying true to who we are. You'll lead a talented
operations team across corporate dining, healthcare, senior living, education, and professional sports. You'll also guide the development of scalable systems and help evolve our operating models to meet what's next.
This role is about building the right systems and playbooks-smart, scalable, and values-aligned-without turning us into something rigid or generic. We believe in structure and standards, but we also believe in flexibility, creativity, and doing what's right for our people and those we serve. We're looking for someone who thrives in complexity, leads with clarity, and brings energy and high expectations to the table.
If you're fired up about REAL food that fuels people and operations that scale with purpose, we want to meet you.
What You'll Do
Oversee operations across our national footprint, ensuring consistency, quality, and exceptional experiences in every location through exceptional team and client relationships.
Design and implement systems, tools, and processes that enable growth while protecting what makes Thomas Cuisine unique.
Operationalize our REAL food values. Support culinary and procurement leaders to ensure these standards are reflected in every order guide, every dish, and every location.
Lead innovation in how we serve. Develop new operating models and services that meet evolving client needs and create long-term value.
Ensure our teams deliver consistently excellent food and service. Strengthen client relationships by showing up with solutions, follow-through, and care.
Develop and support high-performing, mission-aligned operations leaders. Create a culture of excellence, accountability, and personal growth.
Lead with discipline and data. Ensure operational decisions reflect strong financial management for both Thomas Cuisine and our client partners.
Align our supply chain strategy, REAL food commitments, and operational practices.
Who You Are
A multi-unit operations leader with 10+ years of experience in food service, hospitality, or contract services
Comfortable in the boardroom, the kitchen, and the field
A systems thinker who understands the balance between consistency and flexibility
Financially fluent and results-driven, with a strong grasp of KPIs and P&Ls
A creative problem-solver, who imagines solutions beyond what's been done
Passionate about food that nourishes and connects people
A clear communicator who leads with both candor and respect
A natural coach who develops talent and builds strong teams
Excited by growth and ready to help shape what's next
Willing and able to travel 50-75% to support our teams and clients
Ideally resides in one of our core markets: Boise ID, Salt Lake City UT, Denver CO, Dallas TX, San Francisco CA, Los Angeles CA, Seattle WA, Phoenix AZ, or Chicago IL
Why Thomas Cuisine
We're privately held, mission-driven, and growing with purpose. Our teams believe in REAL food, in building meaningful relationships, and in doing things the right way. If that sounds like your kind of place, we'd love to start a conversation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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$123k-180k yearly est. 5d ago
COO: Scale Operations with Purpose & Real Food
Thomas Cuisine 4.4
Chicago, IL jobs
A mission-driven food service company is seeking a Chief Operating Officer to oversee national operations, ensuring quality and consistency. The ideal candidate will have over 10 years of experience in multi-unit operations within the food service sector and a strong focus on financial management and creative problem-solving. Candidates should be passionate about real food and able to foster meaningful relationships to drive growth. This is a travel-intensive role with a focus on building high-performing teams across various locations.
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$123k-180k yearly est. 5d ago
Retail Director, TD Garden
Delaware North 4.3
Boston, MA jobs
The opportunity
Delaware North Sportservice is hiring a Retail Manager to join our team at TD Garden in Boston, Massachusetts. As a Retail Manager, you will contribute to the efficiency and success of day-to-day retail operations.
If you are looking for a fast‑paced role offering opportunity and potential to learn where your efforts are rewarded, apply now.
Pay
Minimum - Anticipated Maximum Base Salary: $78,400 - $105,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at ********************************************
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
Act as a company liaison with both unit and client management as it pertains to site‑specific retail plan development
Merchandise planning, buying, and inventory management against sales trends
Operational accountability, including overseeing game‑day operations, managing profit and loss, monitoring financial performance, and preparing reports
Provide leadership and direction to all retail locations, in‑store merchandising, and displays to ensure maximum visual impact and revenue generation
Work with retail managers and supervisors to develop and implement customer and employee promotions
Work in conjunction with the Corporate Retail Team, prepare detailed plans for approval that increase the unit's revenues by developing creative concepts to market new product lines and direct related vendor sourcing
Incorporate market trends into product selection by identifying those that will positively impact the business.
Oversee the hiring, training, and development of all retail team members
More about you
Minimum of five years of experience in retail management, with at least 3-5 years of retail/store operations and merchandising techniques
Experience in buying licensed products preferred
Experience in specialty retail sales operations, preferably sports‑related
Bachelor's degree in Business, Retail Management, or equivalent preferred
Experience with direct financial accountability of revenues over ten million dollars, including P&L, inventory, and merchandising planning
Extensive retail marketing and brand management experience
Experience working cross‑functionally with multiple departments
Proficiency in both Word & Excel is required. In‑depth knowledge of Point of Sales systems is preferred
Must be able to work a flexible schedule of days, nights, weekends, and holidays
Physical requirements
Must be able to lift at least 30 pounds
Frequent standing, bending, lifting, and walking
Shift details
Days
Evenings
Holidays
Weekends
Evenings as needed
M-F
Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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$78.4k-105.8k yearly 1d ago
Arena Retail Director - Merchandising & Operations
Delaware North 4.3
Boston, MA jobs
A global hospitality company in Boston is hiring a Retail Manager for TD Garden. This role involves overseeing retail operations, managing financial performance, and leading the retail team. Candidates should have extensive retail management experience and a bachelor's degree in business or a related field. The position offers a salary range of $78,400 - $105,800 annually, along with a comprehensive benefits package and performance bonuses.
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$78.4k-105.8k yearly 1d ago
Director of Operations
Cameron Smith & Associates, Inc. 4.1
Pittsburgh, PA jobs
*THIS ROLE IS ON-SITE IN GREATER PITTSBURGH, PA"
Our client, a rapidly expanding CPG food & beverage company, is seeking a Director of Operations to oversee end-to-end supply chain, production, and co-manufacturing operations from an office setting. This role will lead planning and execution across branded and private-label products, ensuring reliable production, efficient logistics, and cost optimization as the business scales across retail and e-commerce channels.
Key Focus Areas:
Manage and optimize relationships with multiple co-manufacturers and suppliers.
Lead production scheduling, demand planning, and inventory management to meet forecast needs.
Oversee procurement, logistics, and 3PL partnerships to ensure on-time fulfillment.
Drive process efficiencies, cost savings, and operational excellence.
Requirements:
5+ years in CPG operations or supply chain leadership, preferably within food & beverage.
Proven experience managing co-manufacturing and vendor negotiations.
Hands-on expertise in production and demand planning.
Bachelor's degree in Supply Chain, Operations, or related field.
If interested, please apply and include a PDF version of your resume titled as your name (ex: John Smith.pdf)
A luxury vacation rental company seeks a General Manager to oversee daily operations. This hands-on leadership role focuses on Guest Services, Housekeeping, and Maintenance, ensuring exceptional experiences for guests and homeowners. The ideal candidate will have significant vacation rental experience, strong financial acumen, and a proven track record in operational management. This position offers competitive compensation including base salary, bonus, and benefits.
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$46k-92k yearly est. 2d ago
Director, Workgroup Operations
American Hotel & Lodging Association 3.7
Washington, DC jobs
HTNG is AHLA's technology arm, and workgroups are an important driver of member value. Workgroups are formed to solve a specific problem or adapt new technologies to the hospitality industry. Workgroup deliverables include - technical specifications, best practices, white papers, buyer's guides, and webinars.
This position is key to workgroup development, management, coordination, and facilitation, ensuring alignment with organizational objectives and effective project execution across diverse teams. Key responsibilities include providing leadership and guidance to workgroup leaders and members, managing multiple projects concurrently, and promoting a culture of collaboration and excellence. The Director leverages advanced project management skills, strong leadership capabilities, and effective communication to drive successful outcomes.
Responsibilities:
Workgroup and Project Management: Oversee the operation of multiple workgroups, ensuring that they are properly resourced, organized, and functioning effectively. Provide guidance and support to workgroup leaders and members to help them achieve their goals and deliverables in a timely manner and in accordance with quality standards. Monitor project milestones, risks, and dependencies to mitigate issues and drive successful outcomes.
Documentation and Technical Standards: Lead the development and maintenance of documentation for workgroup initiatives, including technical standards, guidelines, and best practices. Ensure documentation is clear, accessible, and regularly updated to support consistent application across teams. Establish and promote technical standards to guide workgroup activities, ensuring alignment with organizational goals and industry best practices. Encourage knowledge sharing and transparency within and across workgroups to foster continuous learning.
Leadership and Mentorship: Provide strong leadership and mentorship to workgroup leaders, helping them develop their skills, build cohesive teams, and drive successful outcomes. Foster a culture of accountability, excellence, and continuous improvement within the workgroups.
Facilitation and Collaboration: Facilitate virtual and in-person meetings and collaborative sessions among workgroup members to drive progress on key initiatives, resolve conflicts, and make informed decisions. Promote open communication, active participation, and consensus-building across diverse teams. To ensure inclusion of global members, solicit feedback from interested parties offline if they are unable to join calls due to time zone differences.
Stakeholder Engagement: Engage with internal and external stakeholders to understand their needs, priorities, and expectations related to workgroup initiatives. Build strong relationships, manage expectations, and ensure alignment between workgroup activities and organizational objectives.
Performance Monitoring and Reporting: Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness and impact of workgroup activities. Prepare regular updates and presentations to communicate progress, achievements, and challenges to senior leadership and other stakeholders.
Conference Programming and Execution: Assist the VP HTNG Operations and colleagues with the planning, programming, and execution of AHLA events, particularly the HTNG international conferences. Participate as a speaker and panel moderator as needed.
Continuous Improvement: Drive a culture of continuous improvement within the workgroups, encouraging innovation, experimentation, and learning from both successes and failures. Identify opportunities to streamline processes, enhance collaboration, and optimize outcomes.
Skills and Attributes:
Strong understanding of hotel operations and technology stack that enables it.
Proficiency in hotel network infrastructure, Wi-Fi, telecommunications, device management or software and integrations, including XML/JSON, object modeling, online documentation is a plus.
Experience with technical aspects of projects, updating best practices, and facilitating communication with technical teams. Strong analytical and problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions.
Strong interpersonal and communication skills, with the ability to build relationships, influence others, and facilitate productive discussions and decision-making.
Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve excellence.
Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.
Adaptability to navigate complex challenges and comfort with ambiguity
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Other:
Hybrid / In-office position based in Washington, D.C.
Moderate domestic and international travel is required.
Target salary range for this position is between $110,000 - $130,000 annually
AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$110k-130k yearly 2d ago
Foodservice General Manager: Lead Ops & Menu Innovation
Carlsbad Tech 4.0
San Francisco, CA jobs
A leading culinary services provider in San Francisco seeks a General Manager to oversee day-to-day operations of an account. The ideal candidate will have a BS in Hospitality or Culinary, five years of relevant experience, and strong leadership skills. Responsibilities include managing budgets, conducting HR functions, and ensuring food quality. Competitive salary of $103,000 annually along with a variety of benefits, including medical and retirement plans, is provided. Applications are accepted on an ongoing basis.
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$103k yearly 4d ago
Area Director of Revenue Mgmt
Sage Restaurant Group 4.5
Santa Monica, CA jobs
Why us?
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
The Pierside Hotel
inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want to want a day of wild rides or laidback beach relaxing.
You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater / surfer history of the “Dog Town” days of Santa Monica from the 1970s.
Job Overview
The Area Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for multiple hotels. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
Responsibilities
Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
Partners with GMs' and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
Ensure sales training is provided to Front Office and Reservation associates.
Continuous analysis of competitive set, price positioning, seasonality and mix.
Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
Develop monthly room's revenue forecast to be accurate within 5%.
Review & analysis of Online Reputation management tool and online marketing analytics.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.
Qualifications Education/Formal Training
Four year degree preferred.
Experience
3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required.
Knowledge/Skills
Excellent knowledge of transient, group, and catering customer segments.
Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
Excellent understanding of total hotel revenue management concepts, processes, and systems.
Understands both Brand strategies and cultures.
Knowledge of advanced revenue management techniques.
Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
Negotiate, convince, sell and influence professionals and or associates.
Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Physical Demands
Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback.
Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Travel - 30-50% travel to hotel properties required.
Environment
Prolonged sitting throughout entire shift at computerized workstation in office environment.
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary
USD $130,000.00 - USD $140,000.00 /Yr.
EOE Protected Veterans/Disability
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A fast-casual dining concept in Miami is seeking an Operating Partner. This role involves leading restaurant operations, ensuring exceptional guest experiences, and developing sales strategies. The ideal candidate has at least 3 years of managerial experience in casual dining and a Bachelor's degree. This position offers a starting salary of $60k plus bonuses and various benefits including medical and paid time off.
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$60k yearly 1d ago
Operations Director
Chick-Fil-A Crocker Park 4.4
Operations director job at Chick-fil-A
Job Description
More than just a job; an opportunity. Chick-fil-A Crocker Park hires employees that wish to acquire skills to enhance their career portfolio. Employees gain experience that goes beyond just serving guests and great food. Personal growth and career advancement can be attained through learning the business principles and daily practices from one of the fastest-growing quick-service restaurants in the country.
We are seeking developed leaders to support the business by directing, communicating, training, and coaching all employees on achieving and exceeding service and revenue goals. Directors will oversee employees in the development of business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. Directors are in constant contact with the leadership team and are responsible for the overall flow of the restaurant.
BENEFITS
Sundays off
Flexible work schedule
Free food
Competitive pay
Opportunity for growth and advancement
Scholarship opportunities | $1000, $2500, $25,000
401K match program
Insurance contribution
Paid time off
Performance- and food safety-based bonuses
QUALIFICATIONS
Experience as a leader
Proven ability to lead in team-based, fast-paced environments
Basic computer competency
Requirements/Responsibilities
REQUIRED SKILLS
Honors and encourages others to follow the visions and values of the restaurant
Self-motivated leader committed to personal growth
Self-starter who looks to improve
Team-oriented, adaptable, dependable, and strong work ethic
Displays enthusiasm, courtesy, and hospitality by incorporating operational excellence, 2nd mile service, and emotional connections with guests and employees
Ability to communicate effectively with both guests and team members
Must be an excellent coach, delegator, and team builder
Willingness to step outside of job role to assist in other roles
Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace
Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 pounds
RESPONSIBILITES
Follows Chick-fil-A's operational policies and procedures
Demonstrates knowledge of the brand and menu items
Achieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
Consistently seeks to improve the restaurant with innovative strategies, procedures, and ideas
Responsible for inventory and facilities management
Complete understanding of each key position pertaining to the area under direction
Leads restaurant under direction of the Owner/Operator
Assists Owner/Operator with decisions related to employee performance
Works with leadership team to ensure appropriate daily and restaurant staffing levels
Identifies and solves ongoing issues related to accuracy, speed of service, and employee or guest issues
Models and supports clear communication between the front counter and kitchen staffs as well as the leadership team
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
Takes initiative during non-peak hours to complete side duties
Maintains a clean and pleasant environment
Special Instructions
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.