Post job

Restaurant Manager jobs at Chick-fil-A - 2294 jobs

  • Catering Manager

    Chick-Fil-A 4.4company rating

    Restaurant manager job at Chick-fil-A

    Chick-fil-A Jefferson City is looking for a Catering / Sales Manager to help grow our outside & inside sales and expand our business. We are looking for a sharp, professional individual who is highly organized and sales minded. Some experience is preferred. Wages: Negotiable with experience Responsibilities: Generate and maintain catering and outside sales accounts. Identify new leads and develop relationships. Develop and manage outside events and selling opportunities. Leverage corporate partnerships and relationships. Distribute marketing materials to potential customers. Facilitate and manage fundraising opportunities with schools and organizations. Oversee coordination and execution of catering orders as well as the assembly and delivery of orders when necessary. Responsible for guest confirmation and follow up, scheduling, and communication with operations team. Social Media Marketing and in-store campaigns. Manage donation requests and other fundraising opportunities. Increase customer traffic and inside sales. Assist with service in dining room between caterings Qualifications: Proven self-starter Microsoft Office and technology savvy Self-motivated and sales focused Relationship builder Flexible schedule including occasional nights and Saturdays Organized, with strong planning and project management skills A friendly demeanor and positive attitude Professional communication skills, both conversational and written Must have driver's license and personal vehicle Position is available for part time OR full-time hours. Flexible schedule with the opportunity for some work-from-home. It's a Great Place to Work At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A. REQUIREMENTS Must have driver's license and personal vehicle. Benefits Full and Part time positions available Paid Time Off Health, Dental, & Vision 401 K Free College Tuition Employee Discount Sunday's Off Flexible Schedule Leadership Opportunities Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) matching Employee discount Paid training Mileage reimbursement
    $42k-52k yearly est. 60d+ ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Catering Manager

    Chick-Fil-A 4.4company rating

    Restaurant manager job at Chick-fil-A

    Oversee all aspects of the catering program: operations, growth, sustainability, and training. Manage channels of operation: online orders, phone-in orders, Inktel orders, pick-up, and delivery. Build relationships with guests and community (businesses, schools, churches, etc. ). Train TL and Catering Specialists in catering systems, food safety, and order execution. Collaborate with FOH and BOH teams to ensure food quality and timely order fulfillment. Develop fundraising opportunities and manage off-site events Objectives: Ensure smooth daily catering order execution through FOH and BOH communication. Master catering systems and tools (Pathways, Inktel, Catering Management Tool, etc. ). Provide hospitable pick-up and delivery experiences. Train drivers and maintain compliance with insurance and payroll standards. Focus on sales growth and special event coordination. Responsibilities: Daily: Communicate catering order needs with FOH and BOH teams. Greet guests with hospitality and offer complimentary beverages for pick-up orders. Ensure timely and accurate order processing and delivery. Maintain customer account information and compliance logs. Weekly: Review orders and responsibilities with FOH and BOH teams. Write thank-you notes to guests and maintain catering prep space cleanliness. Create supply orders for catering accessories. Monthly: Meet with the Director of Leadership Development to discuss plans and promotions. Review sales and CEM scores against goals. Maintain a monthly calendar for events and prepare huddles for Shift Leaders. Quarterly: Train new TL and CS as needed. Plan vacation schedules to ensure coverage during critical catering days. Yearly: Plan sales goals, tools, and budget for the next year's catering strategy. Direct Reports: Supervises Catering Specialists during scheduled catering functions. Communicates effectively with TL, Shift Leaders, and CS for team success. Skills & Qualifications: Strong communication, hospitality, and influencing skills. Detail-oriented, efficient time manager, and multi-tasker. Proficient in catering systems, food safety, and kitchen operations. Minimum of an Associates Degree in Marketing Location: Chick-Fil-A Springdale located at 501 E Kemper Rd. Springdale, Ohio 45246 If you're a motivated and dynamic individual looking to grow your career in the food & beverage industry, apply now to join our Chick-fil-A family! Work schedule Day shift Holidays Monday to Friday Weekend availability 10 hour shift Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance 401(k) 401(k) matching Employee discount Paid training Mileage reimbursement
    $39k-49k yearly est. 60d+ ago
  • Shift Manager

    Arby's 4.2company rating

    Youngstown, OH jobs

    We're glad you're here. You may know us as the brand with Roast Beef and Curly Fries - but we are also crafting incredible career opportunities. You're in the right place if you're here for: * Weekly Pay * Flexible Schedule * Free shift meal and family dining discount* * Discounted Curly Fries (and all our menu items for that matter) * Best in Class Training & Continuous Learning * Advancement Opportunities * Paid Time Off* * 401(k) Retirement Plan* * Tuition Benefits* * Medical, Dental and Vision* * Champions of Hope* * Cash Referral Program * Journey Wellbeing Support Tool * PerkSpot Discount Program * Recognition Program * Slip Resistant Shoes Programs * Community & Charitable Involvement * Igniting Dreams Grant Program * Training Contests You're also in the right place if you're looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference. *BRING HOME THE BACON* You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You'll also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep customers coming back for more. To qualify for this Shift Manager, the-road-to-success-is-paved-with-meats job you: * Have at least six months of restaurant or retail management experience. * Have impressive examples of providing exceptional customer service. * At least 18 years of age. * Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. *WHO WE ARE AND WHAT WE DO* * *The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences . Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arby's, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we can't do that without great people like you. Arby's is an equal opportunity employer. *Subject to availability and certain eligibility requirements.
    $27k-32k yearly est. 7d ago
  • Manager - Culinary Innovation

    The Wendy's Company 4.3company rating

    Dublin, OH jobs

    When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you! Lead culinary innovation by creating trend-forward menu items aligned with brand strategy. Manage formulation, testing, and optimization of new products and processes to drive profitable growth. Serve as a leader within the Culinary Innovation team, fostering creativity and best in class consumer experiences. Responsibilities Manage Culinary Strategy for Multiple Category Platforms Develop and maintain a robust innovation pipeline across assigned menu categories. Ensure alignment with brand strategy, R&D Food Vision, food safety standards, and cost targets. Conduct regular category reviews, identify gaps, and propose solutions to meet consumer expectations. Act as subject matter expert, providing insights and recommendations to cross-functional teams Monitor performance metrics and make product recommendations based on consumer trends and competitive analysis. Manage Product Development Lead creation of gold-standard prototypes and new product formulations that can be scaled for commercialization. Conduct rigorous testing: portion studies, temperature/yield analysis, and competitive benchmarking. Validate equipment compatibility and operational feasibility in restaurant environments. Document findings and present actionable recommendations to leadership and cross-functional partners. Supplier Relationship Management Build strategic partnerships with suppliers to ensure high quality partnerships and best ways of working Be knowledgeable on timelines, quality standards, and cost parameters to meet business objectives. Organize supplier demos, tastings, and innovation sessions to align with brand vision. Provide structured and timely feedback to suppliers following product reviews and provide supplier performance feedback to culinary leadership for quarterly business meetings. Stay informed on supplier capabilities and emerging technologies to leverage for future projects. Provide Culinary Vision & Trend Leadership (15%) Serve as a thought leader in culinary innovation, influencing the brand's food culture. Research and interpret culinary trends, competitive offerings, and consumer insights. Ensure compliance with Brand ingredient regulations, nutritional standards and ESG goals. Be agile and willing to adapt strategy in a fast-paced environment. Grow and Develop Direct Reports Mentor team members through structured development plans and performance feedback. Identify stretch assignments and cross-functional opportunities to build leadership skills. Foster a collaborative and innovative work environment that encourages creativity and accountability. Provide coaching on project prioritization, stakeholder management, and technical skills. Support succession planning by preparing high-potential talent for future leadership roles. Minimum Wage USD $99,000.00/Yr. Maximum Wage USD $173,000.00/Yr. Qualifications Education: Bachelors Degree Additional education information (major, etc.): Food Science, Culinary or related field. 10 years' combined experience in product development, restaurants and education Proficient computer skills including outlook, word, excel and power point Strong organizational, communication, delegation and presentation skills Creative thinker with ability to achieve results in a dynamic environment Passion for food Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite Wendy's was built on the premise, "Quality is our Recipe ," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance. Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, *********************** NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
    $25k-32k yearly est. Auto-Apply 20d ago
  • Manager - Culinary Innovation

    Wendy's 4.3company rating

    Dublin, OH jobs

    Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you! Lead culinary innovation by creating trend-forward menu items aligned with brand strategy. Manage formulation, testing, and optimization of new products and processes to drive profitable growth. Serve as a leader within the Culinary Innovation team, fostering creativity and best in class consumer experiences. Responsibilities Manage Culinary Strategy for Multiple Category Platforms * Develop and maintain a robust innovation pipeline across assigned menu categories. * Ensure alignment with brand strategy, R&D Food Vision, food safety standards, and cost targets. * Conduct regular category reviews, identify gaps, and propose solutions to meet consumer expectations. * Act as subject matter expert, providing insights and recommendations to cross-functional teams * Monitor performance metrics and make product recommendations based on consumer trends and competitive analysis. Manage Product Development * Lead creation of gold-standard prototypes and new product formulations that can be scaled for commercialization. * Conduct rigorous testing: portion studies, temperature/yield analysis, and competitive benchmarking. * Validate equipment compatibility and operational feasibility in restaurant environments. * Document findings and present actionable recommendations to leadership and cross-functional partners. Supplier Relationship Management * Build strategic partnerships with suppliers to ensure high quality partnerships and best ways of working * Be knowledgeable on timelines, quality standards, and cost parameters to meet business objectives. * Organize supplier demos, tastings, and innovation sessions to align with brand vision. * Provide structured and timely feedback to suppliers following product reviews and provide supplier performance feedback to culinary leadership for quarterly business meetings. * Stay informed on supplier capabilities and emerging technologies to leverage for future projects. Provide Culinary Vision & Trend Leadership (15%) * Serve as a thought leader in culinary innovation, influencing the brand's food culture. * Research and interpret culinary trends, competitive offerings, and consumer insights. * Ensure compliance with Brand ingredient regulations, nutritional standards and ESG goals. * Be agile and willing to adapt strategy in a fast-paced environment. Grow and Develop Direct Reports * Mentor team members through structured development plans and performance feedback. * Identify stretch assignments and cross-functional opportunities to build leadership skills. * Foster a collaborative and innovative work environment that encourages creativity and accountability. * Provide coaching on project prioritization, stakeholder management, and technical skills. * Support succession planning by preparing high-potential talent for future leadership roles. What we expect from you * Education: Bachelors Degree Additional education information (major, etc.): Food Science, Culinary or related field. * 10 years' combined experience in product development, restaurants and education * Proficient computer skills including outlook, word, excel and power point * Strong organizational, communication, delegation and presentation skills * Creative thinker with ability to achieve results in a dynamic environment * Passion for food Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance. Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, *********************** NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws. Education: Bachelor's Degree Travel: 25% Pay Range: $99,000.00 - $173,000.00 Annually Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
    $25k-32k yearly est. 20d ago
  • Restaurant Manager

    Denny's 4.3company rating

    Columbus, OH jobs

    Accountability Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction. Key Business Areas A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts Monitors that proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms Works to create and maintain an enjoyable and respectful environment for our guests and employees Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations Follows management cash handling, inventory and other operational procedures Completes all other tasks and duties as assigned Essential Functions Must be able to lift a tray weighing up to 25 lbs. Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers Must be able to bend, stoop, reach, lift and grasp Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point-of-sale system and differentiate between monetary denominations Must be able to work with all Dennys menu products Must be able to work around potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must work inside and outside Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business Must be able to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associates or Bachelors degree preferred or equivalent combination of education and experience Food Safety Manager certification required Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Ability to communicate effectively, both orally and in writing, in the English language Possesses basic math skill (add, subtract, multiply, divide) Places a value on diversity and shows respect for others Proven ability to problem solve and handle high stress situations Ability to interpret financial statements and understand contributing factors Must be able to perform job duties of every position Must be prepared to multitask in accordance with the demands of the business Ability to identify and anticipate opportunities and implement corrective action steps Ability to work weekends, holidays, and evenings Licensed to operate an automobile without hours of operations restrictions Has reliable transportation in order to meet banking obligations This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Powered by JazzHR P80SZkh0gi
    $37k-46k yearly est. 14d ago
  • Restaurant Manager

    Denny's 4.3company rating

    Columbus, OH jobs

    Accountability Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction. Key Business Areas A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts Monitors that proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms Works to create and maintain an enjoyable and respectful environment for our guests and employees Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations Follows management cash handling, inventory and other operational procedures Completes all other tasks and duties as assigned Essential Functions Must be able to lift a tray weighing up to 25 lbs. Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers Must be able to bend, stoop, reach, lift and grasp Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point-of-sale system and differentiate between monetary denominations Must be able to work with all Dennys menu products Must be able to work around potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must work inside and outside Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business Must be able to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associates or Bachelors degree preferred or equivalent combination of education and experience Food Safety Manager certification required Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Ability to communicate effectively, both orally and in writing, in the English language Possesses basic math skill (add, subtract, multiply, divide) Places a value on diversity and shows respect for others Proven ability to problem solve and handle high stress situations Ability to interpret financial statements and understand contributing factors Must be able to perform job duties of every position Must be prepared to multitask in accordance with the demands of the business Ability to identify and anticipate opportunities and implement corrective action steps Ability to work weekends, holidays, and evenings Licensed to operate an automobile without hours of operations restrictions Has reliable transportation in order to meet banking obligations This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
    $37k-46k yearly est. Auto-Apply 60d+ ago
  • Restaurant Manager

    Wendy's 4.3company rating

    Columbus, OH jobs

    Why Wendy's Restaurant Managers are an integral part of the restaurant leadership and management team. Restaurant Managers provide the direction, training and expertise required to ensure that the customer's expectations are exceeded and that each shift that they oversee achieves its business goals.Restaurant Managers: * Help run a million-dollar business through high energy and high standards * Understand the right way to do business and helps the team act accordingly * Assist with building bench strength by developing successful Crew and Shift Supervisors * Maintain a Team atmosphere What you can expect * Salary starting at $35,000 * Monthly Bonus potential * up to 4 weeks paid vacation * 5 days paid time off * Medical/Dental insurance This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations. Call ************** to apply Email [email protected] to apply Visit ************************************** to apply
    $35k yearly 7d ago
  • Restaurant Manager

    Wendy's 4.3company rating

    Columbus, OH jobs

    Columbus, MS Statement of Purpose: In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. The Restaurant Manager will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, the Restaurant Manager will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. The Restaurant Manager will lead, interview, direct, train and develop all subordinate employees with the support of the GM or DM. The Restaurant Manager is responsible for the training, and continuing development of the crew in the restaurant. In summary, the Restaurant Manager assists the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction.ACCOUNTABILITIES: Sales and Profits Responsible for managing labor costs by evaluating labor needs against projected sales during the shift. Responsible for monthly review of budget and P&L. Builds sales by promoting customer satisfaction. Manages costs by monitoring crew prep, production, and procedures execution. Tracks waste levels by using established procedures and monitoring crew position procedures. Communicates to General Manager or District Manager any problems in sales and profit related to shift management. Assists General Manager or District Manager in executing restaurant sales and profits plan as defined. Monitors food costs to eliminate waste and theft. Quality Monitors product quality during shift by talking with customers during walk-throughs and when working off-line. Monitors product quality by managing crew performance and providing feedback. Service Takes service times and determines efficiency. Trains crew to respond promptly to customer needs. Trains crew in customer courtesy. Takes corrective action with crew to improve service times. Trains crew to solicit feedback to determine customer satisfaction. Establishes and communicates daily S.O.S. goals. Cleanliness Trains crew to maintain restaurant cleanliness during shift. Follows restaurant cleaning plan. Directs crew to correct cleaning deficiencies. Training Trains crew in new products. Assists General Manager in training new managers. Trains crew using the Crew Orientation and Training process. Trains new crew in initial position skills. Cross-trains crew as necessary for efficient coverage of positions during shifts. Recognizes high-performing crewmembers to General Manager or District Manager. Controls Follows flowcharts to ensure crew is meeting prep and production goals. Monitors inventory levels to ensure product availability. Completes physical inventory of product as defined by the General Manager. Intake weekly food deliveries. Maintains security of cash, product and equipment during shifts. Follows restaurant priorities and plan established by the General Manager. Ensures proper execution of standards and procedures when managing shifts. Manages shift to Q.S.C. level of 80% or better. Takes appropriate action when problems are anticipated or identified. Policies and Procedures Follows procedures outlined in the Operations manual. Maintains safe working conditions in restaurant as outlined in company policies and procedures. Follows company policy for cash control. Reports accidents promptly and accurately. Follows procedures for resolving operational procedures indicated by Health Department Inspectors. Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist. Administration Performs administrative duties as required by the General Manager or District Manager. Writes crew schedule to meet plans and objectives of General Manager or District Manager. Complies with company standards for crew benefits if applicable. Maintenance Follows Preventative Maintenance Program. Trains and monitors crew to maintain equipment.
    $24k-31k yearly est. Auto-Apply 60d+ ago
  • Restaurant Manager

    Denny's 4.3company rating

    Sunbury, OH jobs

    Accountability Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction. Key Business Areas A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts Monitors that proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms Works to create and maintain an enjoyable and respectful environment for our guests and employees Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations Follows management cash handling, inventory and other operational procedures Completes all other tasks and duties as assigned Essential Functions Must be able to lift a tray weighing up to 25 lbs. Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers Must be able to bend, stoop, reach, lift and grasp Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point-of-sale system and differentiate between monetary denominations Must be able to work with all Dennys menu products Must be able to work around potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must work inside and outside Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business Must be able to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associates or Bachelors degree preferred or equivalent combination of education and experience Food Safety Manager certification required Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Ability to communicate effectively, both orally and in writing, in the English language Possesses basic math skill (add, subtract, multiply, divide) Places a value on diversity and shows respect for others Proven ability to problem solve and handle high stress situations Ability to interpret financial statements and understand contributing factors Must be able to perform job duties of every position Must be prepared to multitask in accordance with the demands of the business Ability to identify and anticipate opportunities and implement corrective action steps Ability to work weekends, holidays, and evenings Licensed to operate an automobile without hours of operations restrictions Has reliable transportation in order to meet banking obligations This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Powered by JazzHR 4sRCrwoCkh
    $37k-46k yearly est. 14d ago
  • Restaurant Manager OH

    Taco Bell 4.2company rating

    Stow, OH jobs

    Stow, OH The Restaurant General Manager (RGM) provides overall leadership and direct supervision for operations of an individual Taco Bell Unit. They are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands on operational work as necessary to train employees, respond to guest service needs, or otherwise role model appropriate skills and behaviors in their restaurant. Duties and Responsibilities: * Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels. * Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality. * Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements. * Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals. * Performs the hiring process for a new crew members, shift leaders, and assistant general managers. * Coaches and councils, all crew members and managers and are responsible for training and developing their team to expected certification and performance levels. * Maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations. * Ensures compliance with all local, state, and federal laws pertaining to employment. * Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed. * Ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and your area coach. * Ensures excellent levels of guest service on all shifts and properly handles guests 'complaints to facilitate repeat business. * Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings. Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment. * Preparing food as needed for guests and training purposes as well as handling the cash register and money when required Your success will be measured based on the following: * Weekly/Period restaurant performance in sales, ICOS, labor, cash and controllable expenses * 5 Bells, CORE, PRCs and Food Safety Audit results * Period "3 Part P & L" results: Unit Staffing, STP 1&1 %, Annualized Turnover %, Average * Weekly Mgmt. Hours, 5 Bells, CORE results, PRCs/10,000 Transactions, SOS Window Time, Food Safety Audits, YOY Net Sales Growth, Net Sales vs. Plan, Food Cost %, Drinks %, Paper %, Total COS %, Labor % vs. Plan, Overtime % vs. Plan, Cash +/- % of Sales, Controllable %vs. Plan, PAA % vs. Plan, Actual PAA Qualifications Knowledge and Skill Requirements: * Must be at least 18 years old or older. * Strong preference for an internal promote from the AGM position who has completed all required learning zone training and certifications. * High school diploma or GED is required, Undergraduate degree preferred * Possess a minimum of 6 months in a supervisory role, preferably in a service-related business. * Legal right to work in the United States. * Have open availability and the ability to work flexible hours and all shifts as needed. * Excellent oral and written communication skills. * Strong planning, organizing, and follow-up skills. * Excellent decision making and conflict resolution skills. * Must enjoy working in a fast-paced environment and be flexible enough to deal with rapid change. * Desire to develop their team and actively continue their own development. * Must be able to manage time effectively and efficiently and reach objectives within specified timeframes. The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive
    $44k-57k yearly est. 1d ago
  • Restaurant Manager

    Denny's 4.3company rating

    Perrysburg, OH jobs

    Accountability Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction. Key Business Areas A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts Monitors that proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms Works to create and maintain an enjoyable and respectful environment for our guests and employees Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations Follows management cash handling, inventory and other operational procedures Completes all other tasks and duties as assigned Essential Functions Must be able to lift a tray weighing up to 25 lbs. Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers Must be able to bend, stoop, reach, lift and grasp Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point-of-sale system and differentiate between monetary denominations Must be able to work with all Dennys menu products Must be able to work around potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must work inside and outside Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business Must be able to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associates or Bachelors degree preferred or equivalent combination of education and experience Food Safety Manager certification required Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Ability to communicate effectively, both orally and in writing, in the English language Possesses basic math skill (add, subtract, multiply, divide) Places a value on diversity and shows respect for others Proven ability to problem solve and handle high stress situations Ability to interpret financial statements and understand contributing factors Must be able to perform job duties of every position Must be prepared to multitask in accordance with the demands of the business Ability to identify and anticipate opportunities and implement corrective action steps Ability to work weekends, holidays, and evenings Licensed to operate an automobile without hours of operations restrictions Has reliable transportation in order to meet banking obligations This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Powered by JazzHR aTA4C5V3bl
    $37k-46k yearly est. 13d ago
  • Restaurant Manager

    Denny's 4.3company rating

    Perrysburg, OH jobs

    Accountability Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction. Key Business Areas A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts Monitors that proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms Works to create and maintain an enjoyable and respectful environment for our guests and employees Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations Follows management cash handling, inventory and other operational procedures Completes all other tasks and duties as assigned Essential Functions Must be able to lift a tray weighing up to 25 lbs. Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers Must be able to bend, stoop, reach, lift and grasp Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point-of-sale system and differentiate between monetary denominations Must be able to work with all Dennys menu products Must be able to work around potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must work inside and outside Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business Must be able to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associates or Bachelors degree preferred or equivalent combination of education and experience Food Safety Manager certification required Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Ability to communicate effectively, both orally and in writing, in the English language Possesses basic math skill (add, subtract, multiply, divide) Places a value on diversity and shows respect for others Proven ability to problem solve and handle high stress situations Ability to interpret financial statements and understand contributing factors Must be able to perform job duties of every position Must be prepared to multitask in accordance with the demands of the business Ability to identify and anticipate opportunities and implement corrective action steps Ability to work weekends, holidays, and evenings Licensed to operate an automobile without hours of operations restrictions Has reliable transportation in order to meet banking obligations This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
    $37k-46k yearly est. Auto-Apply 60d+ ago
  • Restaurant Manager OH

    Taco Bell 4.2company rating

    Akron, OH jobs

    Akron, OH The Restaurant General Manager (RGM) provides overall leadership and direct supervision for operations of an individual Taco Bell Unit. They are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands on operational work as necessary to train employees, respond to guest service needs, or otherwise role model appropriate skills and behaviors in their restaurant. Duties and Responsibilities: * Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels. * Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality. * Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements. * Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals. * Performs the hiring process for a new crew members, shift leaders, and assistant general managers. * Coaches and councils, all crew members and managers and are responsible for training and developing their team to expected certification and performance levels. * Maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations. * Ensures compliance with all local, state, and federal laws pertaining to employment. * Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed. * Ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and your area coach. * Ensures excellent levels of guest service on all shifts and properly handles guests 'complaints to facilitate repeat business. * Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings. Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment. * Preparing food as needed for guests and training purposes as well as handling the cash register and money when required Your success will be measured based on the following: * Weekly/Period restaurant performance in sales, ICOS, labor, cash and controllable expenses * 5 Bells, CORE, PRCs and Food Safety Audit results * Period "3 Part P & L" results: Unit Staffing, STP 1&1 %, Annualized Turnover %, Average * Weekly Mgmt. Hours, 5 Bells, CORE results, PRCs/10,000 Transactions, SOS Window Time, Food Safety Audits, YOY Net Sales Growth, Net Sales vs. Plan, Food Cost %, Drinks %, Paper %, Total COS %, Labor % vs. Plan, Overtime % vs. Plan, Cash +/- % of Sales, Controllable %vs. Plan, PAA % vs. Plan, Actual PAA Qualifications Knowledge and Skill Requirements: * Must be at least 18 years old or older. * Strong preference for an internal promote from the AGM position who has completed all required learning zone training and certifications. * High school diploma or GED is required, Undergraduate degree preferred * Possess a minimum of 6 months in a supervisory role, preferably in a service-related business. * Legal right to work in the United States. * Have open availability and the ability to work flexible hours and all shifts as needed. * Excellent oral and written communication skills. * Strong planning, organizing, and follow-up skills. * Excellent decision making and conflict resolution skills. * Must enjoy working in a fast-paced environment and be flexible enough to deal with rapid change. * Desire to develop their team and actively continue their own development. * Must be able to manage time effectively and efficiently and reach objectives within specified timeframes. The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive
    $44k-57k yearly est. 14d ago
  • Restaurant Manager OH

    Taco Bell 4.2company rating

    North Royalton, OH jobs

    North Royalton, OH The Restaurant General Manager (RGM) provides overall leadership and direct supervision for operations of an individual Taco Bell Unit. They are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands on operational work as necessary to train employees, respond to guest service needs, or otherwise role model appropriate skills and behaviors in their restaurant. Duties and Responsibilities: * Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels. * Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality. * Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements. * Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals. * Performs the hiring process for a new crew members, shift leaders, and assistant general managers. * Coaches and councils, all crew members and managers and are responsible for training and developing their team to expected certification and performance levels. * Maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations. * Ensures compliance with all local, state, and federal laws pertaining to employment. * Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed. * Ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and your area coach. * Ensures excellent levels of guest service on all shifts and properly handles guests 'complaints to facilitate repeat business. * Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings. Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment. * Preparing food as needed for guests and training purposes as well as handling the cash register and money when required Your success will be measured based on the following: * Weekly/Period restaurant performance in sales, ICOS, labor, cash and controllable expenses * 5 Bells, CORE, PRCs and Food Safety Audit results * Period "3 Part P & L" results: Unit Staffing, STP 1&1 %, Annualized Turnover %, Average * Weekly Mgmt. Hours, 5 Bells, CORE results, PRCs/10,000 Transactions, SOS Window Time, Food Safety Audits, YOY Net Sales Growth, Net Sales vs. Plan, Food Cost %, Drinks %, Paper %, Total COS %, Labor % vs. Plan, Overtime % vs. Plan, Cash +/- % of Sales, Controllable %vs. Plan, PAA % vs. Plan, Actual PAA Qualifications Knowledge and Skill Requirements: * Must be at least 18 years old or older. * Strong preference for an internal promote from the AGM position who has completed all required learning zone training and certifications. * High school diploma or GED is required, Undergraduate degree preferred * Possess a minimum of 6 months in a supervisory role, preferably in a service-related business. * Legal right to work in the United States. * Have open availability and the ability to work flexible hours and all shifts as needed. * Excellent oral and written communication skills. * Strong planning, organizing, and follow-up skills. * Excellent decision making and conflict resolution skills. * Must enjoy working in a fast-paced environment and be flexible enough to deal with rapid change. * Desire to develop their team and actively continue their own development. * Must be able to manage time effectively and efficiently and reach objectives within specified timeframes. The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive
    $44k-57k yearly est. 14d ago
  • Restaurant Manager

    Denny's 4.3company rating

    Jeffersonville, OH jobs

    Accountability Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction. Key Business Areas A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts Monitors that proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms Works to create and maintain an enjoyable and respectful environment for our guests and employees Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations Follows management cash handling, inventory and other operational procedures Completes all other tasks and duties as assigned Essential Functions Must be able to lift a tray weighing up to 25 lbs. Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers Must be able to bend, stoop, reach, lift and grasp Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point-of-sale system and differentiate between monetary denominations Must be able to work with all Dennys menu products Must be able to work around potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must work inside and outside Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business Must be able to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associates or Bachelors degree preferred or equivalent combination of education and experience Food Safety Manager certification required Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Ability to communicate effectively, both orally and in writing, in the English language Possesses basic math skill (add, subtract, multiply, divide) Places a value on diversity and shows respect for others Proven ability to problem solve and handle high stress situations Ability to interpret financial statements and understand contributing factors Must be able to perform job duties of every position Must be prepared to multitask in accordance with the demands of the business Ability to identify and anticipate opportunities and implement corrective action steps Ability to work weekends, holidays, and evenings Licensed to operate an automobile without hours of operations restrictions Has reliable transportation in order to meet banking obligations This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
    $37k-46k yearly est. Auto-Apply 60d+ ago
  • Restaurant Manager

    Jack In The Box, Inc. 3.9company rating

    Cincinnati, OH jobs

    Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. KEY DUTIES/RESPONSIBILITIES: * Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. * External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service. * Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. SELECTION SKILLS/QUALITIES: * Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict. * Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees. Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews. * Guest Focus: Is passionate about providing a high quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. * Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure. * Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance. * Performs other related duties, tasks and responsibilities as required, assigned and directed. QUALIFICATIONS: Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience - Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard. COMPETENCIES: Organizational Competencies Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Position Competencies Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers. Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career discussions. Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations. Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
    $51k-63k yearly est. 9d ago
  • Restaurant Manager In Training- 1629

    Wendy's 4.3company rating

    Upper Sandusky, OH jobs

    Upper Sandusky, OH Statement of Purpose: In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. The Restaurant Manager will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, the Restaurant Manager will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. The Restaurant Manager will lead, interview, direct, train and develop all subordinate employees with the support of the GM or DM. The Restaurant Manager is responsible for the training, and continuing development of the crew in the restaurant. In summary, the Restaurant Manager assists the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction.ACCOUNTABILITIES: Sales and Profits Responsible for managing labor costs by evaluating labor needs against projected sales during the shift. Responsible for monthly review of budget and P&L. Builds sales by promoting customer satisfaction. Manages costs by monitoring crew prep, production, and procedures execution. Tracks waste levels by using established procedures and monitoring crew position procedures. Communicates to General Manager or District Manager any problems in sales and profit related to shift management. Assists General Manager or District Manager in executing restaurant sales and profits plan as defined. Monitors food costs to eliminate waste and theft. Quality Monitors product quality during shift by talking with customers during walk-throughs and when working off-line. Monitors product quality by managing crew performance and providing feedback. Service Takes service times and determines efficiency. Trains crew to respond promptly to customer needs. Trains crew in customer courtesy. Takes corrective action with crew to improve service times. Trains crew to solicit feedback to determine customer satisfaction. Establishes and communicates daily S.O.S. goals. Cleanliness Trains crew to maintain restaurant cleanliness during shift. Follows restaurant cleaning plan. Directs crew to correct cleaning deficiencies. Training Trains crew in new products. Assists General Manager in training new managers. Trains crew using the Crew Orientation and Training process. Trains new crew in initial position skills. Cross-trains crew as necessary for efficient coverage of positions during shifts. Recognizes high-performing crewmembers to General Manager or District Manager. Controls Follows flowcharts to ensure crew is meeting prep and production goals. Monitors inventory levels to ensure product availability. Completes physical inventory of product as defined by the General Manager. Intake weekly food deliveries. Maintains security of cash, product and equipment during shifts. Follows restaurant priorities and plan established by the General Manager. Ensures proper execution of standards and procedures when managing shifts. Manages shift to Q.S.C. level of 80% or better. Takes appropriate action when problems are anticipated or identified. Policies and Procedures Follows procedures outlined in the Operations manual. Maintains safe working conditions in restaurant as outlined in company policies and procedures. Follows company policy for cash control. Reports accidents promptly and accurately. Follows procedures for resolving operational procedures indicated by Health Department Inspectors. Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist. Administration Performs administrative duties as required by the General Manager or District Manager. Writes crew schedule to meet plans and objectives of General Manager or District Manager. Complies with company standards for crew benefits if applicable. Maintenance Follows Preventative Maintenance Program. Trains and monitors crew to maintain equipment.
    $24k-31k yearly est. Auto-Apply 60d+ ago
  • Restaurant Manager

    Wendy's 4.3company rating

    Franklin, OH jobs

    Why Wendy's We are looking for top notch restaurant professionals to join our growing team. If you like working with people in a fast-paced environment, possess strong leadership skills, and a drive for results, then Wendy's might be the career you have been waiting for. We are currently hiring candidates that have a strong work ethic, and the willingness to serve guests in a fast, friendly manner. If you're interested in a position that rewards your commitment, then Wendy's is right for you. We encourage you to complete our application process and look forward to discussing your place on the Wendy's team. What you can expect As an Restaurant Manager at Wendy's, you'll enjoy competitive pay and generous benefits, including: * Free meals and uniforms * Bonus Program * A raise opportunity after 12 months * Access to our health care, prescription drug and dental plans * A schedule that makes sense for you * One-on-one, self-paced paid training * Promotion from within with defined career paths for those who are interested in a career at Wendy's Sound good? Keep reading. What we expect from you RESPONSIBILITIES: * Assisting the General Manager in all aspects of operating the restaurant * Leading the restaurant in the General Manager's absence * Solving customer complaints quickly and with a smile. * Providing feedback to Team Members in a positive manner. * Communicating openly and honestly with the Restaurant Management team. * Maintaining and enforcing standard operating procedures of the company * Maintaining excellent customer satisfaction at all time * Ability to come to work promptly and as scheduled * Ability to take direction and work well with others * Must perform basic mathematics * Must be able to stand for at least an 8 hour shift and lift 50 lbs. * Repetitive standing, stooping, and bending as necessary. QUALIFICATIONS: * Minimum of 4 years experience in QSR or Fast-Casual environment * You've already led, managed and organized a team * Reliable Transportation * Willing to work normal schedule of 50 hours per week (10 hours overtime rate) including nights, weekends and some holidays * Strong communication skills; Must be able to multi-task * Must have a great personality, desire to serve guests, enjoy working as part of a team, and be upbeat and engaging Sound like you? We want to talk. Click Apply to get the conversation started. If our needs match yours, we'll be in touch ASAP! Wendmiddle is an equal opportunity employer. We look forward to reviewing your application! This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
    $24k-31k yearly est. 10d ago
  • Restaurant Manager

    Jack In The Box, Inc. 3.9company rating

    Beckett Ridge, OH jobs

    Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. KEY DUTIES/RESPONSIBILITIES: * Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. * External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service. * Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. SELECTION SKILLS/QUALITIES: * Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict. * Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees. Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews. * Guest Focus: Is passionate about providing a high quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. * Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure. * Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance. * Performs other related duties, tasks and responsibilities as required, assigned and directed. QUALIFICATIONS: Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience - Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard. COMPETENCIES: Organizational Competencies Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Position Competencies Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers. Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career discussions. Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations. Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
    $51k-63k yearly est. 6d ago

Learn more about Chick-fil-A jobs

View all jobs