Support Associate jobs at Chico Hot Springs - 115 jobs

Job DescriptionSalary: $33.00 - $36.00 per hour Role: Customer Support Associate Department: Customer Support Reports To: Director of Technical Support Compensation Range: $33.00 - $36.00/hour Customer Support Associate About Us Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable. Our revolutionary electric, ventless commercial coffee roaster does not require gas lines or expensive ventilation. Its the most consistent and controllable roaster available, has the lowest carbon footprint of any commercial roaster ever made, and was designed by coffee people who want a better future. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles, and share fresh, delicious coffee! About this Role We are seeking a highly motivated Customer Support Associate to join our Customer Experience team at Bellwethers Berkeley HQ. In this role, you will be the first point of contact for customers, handling phone calls, emails, and texts, and ensuring requests are routed quickly and accurately to the right team member. As a Customer Support Associate, you will play a key role in maintaining clear communication with clients and triaging incoming support needs across multiple channels. Working closely with the Director of Technical Support and other team members, you will help streamline responses and make sure issues are addressed promptly. Were looking for someone who thrives in a fast-paced environment, communicates with professionalism and empathy, and always keeps the customer experience front and center. Your ability to answer questions directly or guide inquiries to the appropriate team will be essential to enhancing customer satisfaction and strengthening long-term relationships. Job Location The role requires full-time on-site presence in Berkeley HQ. Primary Responsibilities Monitor and respond to incoming customer inquiries via email, text, and phone calls promptly and professionally. Assist customers with inquiries and support requests regarding our coffee roasting solutions and associated technologies. Assess and categorize support tickets based on the nature and urgency of the customers inquiry. Collaborate with the Customer Support team to complete quality assurance on support cases and ensure high levels of customer satisfaction. Maintain organized records of customer interactions and support cases on internal communications including Slack, Hubspot, and Shopify Participate in training sessions and continuing education to stay updated on product functionality and customer support best practices. Distribute tickets to the appropriate internal teams or channels to ensure timely resolution of customer issues. Collaborate with team members to identify trends in customer inquiries and suggest improvements to enhance the customer experience. Follow up with customers as needed to ensure their issues are resolved and maintain high satisfaction levels. Provide excellent customer service through effective communication, problem-solving, and empathy. Support ongoing projects aimed at improving customer support processes and documentation. Work with the support team to ensure efficient management of metrics and provide feedback for process improvements. Qualifications Strong written and verbal communication skills Excellent customer service orientation with a focus on customer satisfaction Excellent customer service mindset with the ability to empathize with customers and effectively address their needs Detail-oriented, organized, and self-motivated, with a capacity to work autonomously Proficiency in using customer support systems and ticketing software (hubspot); experience with CRM tools is a plus Ability to work collaboratively in a team environment Previous experience in a customer service or support role is preferred, but not required. Ability to successfully pass required background and reference checks Eligibility to work in the United States

Role: Customer Support Associate Department: Customer Support Reports To: Director of Technical Support Compensation Range: $33.00 - $36.00/hour Customer Support Associate About Us Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable. Our revolutionary electric, ventless commercial coffee roaster does not require gas lines or expensive ventilation. It's the most consistent and controllable roaster available, has the lowest carbon footprint of any commercial roaster ever made, and was designed by coffee people who want a better future. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles, and share fresh, delicious coffee! About this Role We are seeking a highly motivated Customer Support Associate to join our Customer Experience team at Bellwether's Berkeley HQ. In this role, you will be the first point of contact for customers, handling phone calls, emails, and texts, and ensuring requests are routed quickly and accurately to the right team member. As a Customer Support Associate, you will play a key role in maintaining clear communication with clients and triaging incoming support needs across multiple channels. Working closely with the Director of Technical Support and other team members, you will help streamline responses and make sure issues are addressed promptly. We're looking for someone who thrives in a fast-paced environment, communicates with professionalism and empathy, and always keeps the customer experience front and center. Your ability to answer questions directly or guide inquiries to the appropriate team will be essential to enhancing customer satisfaction and strengthening long-term relationships. Job Location The role requires full-time on-site presence in Berkeley HQ. Primary Responsibilities Monitor and respond to incoming customer inquiries via email, text, and phone calls promptly and professionally. Assist customers with inquiries and support requests regarding our coffee roasting solutions and associated technologies. Assess and categorize support tickets based on the nature and urgency of the customer's inquiry. Collaborate with the Customer Support team to complete quality assurance on support cases and ensure high levels of customer satisfaction. Maintain organized records of customer interactions and support cases on internal communications including Slack, Hubspot, and Shopify Participate in training sessions and continuing education to stay updated on product functionality and customer support best practices. Distribute tickets to the appropriate internal teams or channels to ensure timely resolution of customer issues. Collaborate with team members to identify trends in customer inquiries and suggest improvements to enhance the customer experience. Follow up with customers as needed to ensure their issues are resolved and maintain high satisfaction levels. Provide excellent customer service through effective communication, problem-solving, and empathy. Support ongoing projects aimed at improving customer support processes and documentation. Work with the support team to ensure efficient management of metrics and provide feedback for process improvements. Qualifications Strong written and verbal communication skills Excellent customer service orientation with a focus on customer satisfaction Excellent customer service mindset with the ability to empathize with customers and effectively address their needs Detail-oriented, organized, and self-motivated, with a capacity to work autonomously Proficiency in using customer support systems and ticketing software (hubspot); experience with CRM tools is a plus Ability to work collaboratively in a team environment Previous experience in a customer service or support role is preferred, but not required. Ability to successfully pass required background and reference checks Eligibility to work in the United States

Role: Support Specialist Reports to: Program Manager Program: 1009 - Other Interim Housing Department: Interim Housing Setting: 100% Onsite Schedule: Tuesday - Saturday, 11pm - 7:30am Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: A Support Specialist's role is vital to the success and support of the client's and the facility itself. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties. Be visible on the floor at all times and actively engage and welcome clients. Conduct regular, thorough walk-throughs of the facility. Create a supportive environment to ensure client progress towards stability. Attend relevant staff meetings, trainings and retreats as scheduled. Oversee client cubicle/bed area maintenance in a trauma-informed manner. Facilitate a client engagement activities, such as groups or other activities. Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift. Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills. Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction. Communicate effectively, and in a timely manner, with management, peers, and clients. Maintain client confidentiality at all times, while following agency, state, and HIPAA laws. Other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Preferred Qualifications: Ability to communicate in a language other than English strongly preferred but not required Job Description Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Overnight Support Specialist Reports to: Program Manager Program: 1009-Other Interim Housing Department: Interim Housing Setting: 100% Onsite Schedule: Monday - Friday, 11pm - 7:30am Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: A Support Specialist's role is vital to the success and support of the client's and the facility itself. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Preferred Qualifications: Ability to communicate in a language other than English strongly preferred but not required Job Description Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Support Specialist Reports To: Program Manager Program: 1001-Interim Housing Schedule: Saturday and Sunday, 7:00 am-3:30 pm Status: Part time, non-exempt (hourly), non-management Setting: 100% Onsite SUMMARY: As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Support Specialist Status: Full Time, Non-Exempt (Hourly), Non-Management Schedule: Sunday-Thursday 7am-3:30pm As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Support Specialist Reports to: Program Manager Site Name: Turning Point Status: Full Time, non-management, non-exempt (hourly) Schedule: Weekend As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Support Specialist (Tuesday - Saturday, 7am - 3:30pm) Reports to: Program Manager Program: 1602-DHS ODR Department: Outreach Setting: 100% Onsite Schedule: Tuesday - Saturday, 7am - 3:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: In partnership with the Office of Diversion and Re-entry (ODR), the Support Specialist, Mollie Maison will function as part of a multi-disciplinary team, and provide site based therapeutic and intervention services to clients residing in Project Based Housing. These clients have been involved in the criminal justice system and through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community. Services provided by the Support Specialist include supporting the LVN by performing various care activities and by aiding with activities of daily living (ADLs). In addition, the Support Specialist will assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will also be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills. Essential Duties and Responsibilities: Support orientation to permanent housing for new clients. Oversee housekeeping and hygiene guidelines in a trauma-informed manner. Work with LVN to support medical intervention plans. Collaborate with Case Managers to ensure appropriate and proactive client care. Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned. Order office and program supplies, when needed. Facilitate client groups to assist with life skills development. Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho-social rehabilitation. Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management. Assist Property Management with client-related requests when appropriate. Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients. Communicate effectively, and in a timely manner, with management, co-workers, and clients. Always maintain client confidentiality according to agency, state, and HIPAA laws. Report all statistics and outcome updates, as requested, for reporting purposes. Attend all case conference, staff meetings, and department trainings. Other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed Prior experience working in an Interim Housing site a plus Proficiency In Word, Excel and Outlook required Obtain and maintain CPR and first aid certification Demonstrated knowledge of issues faced by a culturally diverse population Job Description Work Environment: Field (may need to travel) and indoor office environment On occasion walk or drive to different local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds Will necessitate working in busy and at times loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day Able to thrive in a work environment emphasizing teamwork and collaboration

Role: Support Specialist (Sunday - Thursday, 3pm - 11:30pm) Reports to: Program Manager Program: 1602-DHS ODR Department: Outreach Setting: 100% Onsite Schedule: Sunday - Thursday, 3pm - 11:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: In partnership with the Office of Diversion and Re-entry (ODR), the Support Specialist, Mollie Maison will function as part of a multi-disciplinary team, and provide site based therapeutic and intervention services to clients residing in Project Based Housing. These clients have been involved in the criminal justice system and through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community. Services provided by the Support Specialist include supporting the LVN by performing various care activities and by aiding with activities of daily living (ADLs). In addition, the Support Specialist will assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will also be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills. Essential Duties and Responsibilities: Support orientation to permanent housing for new clients. Oversee housekeeping and hygiene guidelines in a trauma-informed manner. Work with LVN to support medical intervention plans. Collaborate with Case Managers to ensure appropriate and proactive client care. Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned. Order office and program supplies, when needed. Facilitate client groups to assist with life skills development. Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho-social rehabilitation. Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management. Assist Property Management with client-related requests when appropriate. Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients. Communicate effectively, and in a timely manner, with management, co-workers, and clients. Always maintain client confidentiality according to agency, state, and HIPAA laws. Report all statistics and outcome updates, as requested, for reporting purposes. Attend all case conference, staff meetings, and department trainings. Other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed Prior experience working in an Interim Housing site a plus Proficiency In Word, Excel and Outlook required Obtain and maintain CPR and first aid certification Demonstrated knowledge of issues faced by a culturally diverse population Job Description Work Environment: Field (may need to travel) and indoor office environment On occasion walk or drive to different local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds Will necessitate working in busy and at times loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day Able to thrive in a work environment emphasizing teamwork and collaboration

Role: Support Specialist (Sunday - Thursday, 7am - 3:30pm) Reports to: Program Manager Program: 1602-DHS ODR Department: Outreach Setting: 100% Onsite Schedule: Sunday - Thursday, 7am - 3:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: In partnership with the Office of Diversion and Re-entry (ODR), the Support Specialist, Mollie Maison will function as part of a multi-disciplinary team, and provide site based therapeutic and intervention services to clients residing in Project Based Housing. These clients have been involved in the criminal justice system and through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community. Services provided by the Support Specialist include supporting the LVN by performing various care activities and by aiding with activities of daily living (ADLs). In addition, the Support Specialist will assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will also be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills. Essential Duties and Responsibilities: Support orientation to permanent housing for new clients. Oversee housekeeping and hygiene guidelines in a trauma-informed manner. Work with LVN to support medical intervention plans. Collaborate with Case Managers to ensure appropriate and proactive client care. Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned. Order office and program supplies, when needed. Facilitate client groups to assist with life skills development. Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho-social rehabilitation. Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management. Assist Property Management with client-related requests when appropriate. Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients. Communicate effectively, and in a timely manner, with management, co-workers, and clients. Always maintain client confidentiality according to agency, state, and HIPAA laws. Report all statistics and outcome updates, as requested, for reporting purposes. Attend all case conference, staff meetings, and department trainings. Other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed Prior experience working in an Interim Housing site a plus Proficiency In Word, Excel and Outlook required Obtain and maintain CPR and first aid certification Demonstrated knowledge of issues faced by a culturally diverse population Job Description Work Environment: Field (may need to travel) and indoor office environment On occasion walk or drive to different local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds Will necessitate working in busy and at times loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day Able to thrive in a work environment emphasizing teamwork and collaboration

Role: Support Specialist Reports to: Senior Program Manager Program: 1007-El Puente Department: Interim Housing Setting: 100% Onsite Schedule: Thursday - Monday, 11pm - 7:30am Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community. Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued! Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions. Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space. Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Preferred Qualifications: Ability to communicate in a language other than English strongly preferred but not required Job Description Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Job Title: Specialist, Safety & EngagementReports to: Assistant DirectorSchedule: Tuesday 7:00am - 3:30pm, Wednesday - Friday, 8am - 4:30pm Saturday 7:00am - 3:30pm, (Every 1st and 2nd Wednesday of each month 8:00am to 4:30pm) Location: Annenberg Access Center, 503 Olympic Blvd. , Santa Monica, CA 90401Status: Full-Time, Non-Management, Non-Exempt (hourly) Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc. Summary As a Safety and Engagement Specialist, you will play a key role in our mission to provide compassionate, restorative care to individuals facing homelessness, mental health challenges, and substance addiction. You will be the first point of contact for clients, fostering a welcoming environment that supports their progress. Using evidence-based approaches like harm reduction, housing-first, and trauma-informed care, you'll engage with clients, ensure adherence to program guidelines, and maintain a safe, well-kept facility. Your responsibilities will include conducting regular site walk-throughs, implementing crisis interventions when needed, keeping accurate documentation, and collaborating with our team to deliver holistic care. Essential Duties and Responsibilities: Under the supervision of the Assistant Director, the Support Specialist (Safety and Engagement) is responsible for:• Provide excellent customer service by engaging and welcoming all participants. • Provide accurate information regarding available Access Center and SHWASHLOCK (shower, washers & lockers) services and hours of operation. • Collaborate with management, staff and security in maintaining order and smooth flow of services throughout the day. • Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants. • Monitor and oversee the Access Center Lobby, courtyard, west side patio, bathrooms and showers to ensure compliance with program policies and procedures. • Conduct perimeter walkthroughs• Provide and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as needed. • Document all incidents including those involving SMPD, fire department and paramedics and submit incident reports• Monitor and oversee the delivery of donations of food and clothing for the Access Center; and provide donation receipts to donors• Perform the weekly pickup of food items from the food bank Tuesday's at 7am, when needed• Assist with the daily operation of the facility as needed, including general cleaning duties; cleaning and sweeping front of Access Center and perimeter• Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes• Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled. • Other duties as assigned. Qualifications: • Minimum high school diploma/GED• Comfortable, able, and willing to drive the agency van• Current, valid California Driver's License with an acceptable driving record, necessary to drive agency van• Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances• Minimum of one (1) year experience in a responsible security/customer service position• Able to lift to 50 lbs. to move items as needed• Familiarity with non-violent crisis intervention• Familiarity with Harm Reduction and Trauma Informed Care Practices• Able to self-motivate and to appropriately organize and motivate others• Able to multitask, handling multiple tasks and a high-volume of client requests• Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc. )• Able to work in a high tolerance Harm Reduction model with members who have multiple barriers• Experience working in a community-based setting and as part of a team• Computer literate; able to use computerized database system for information management• Ability to work as a team member Preferred Qualifications: • Bilingual (Spanish) Work Environment:• Primarily outdoor/indoor office environment• On occasion walk or drive to different local sites• Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds• May necessitate working in a busy and loud environment• May be exposed to elements like cold, heat, dust, noise and odor• May need to bend, stoop, twist and sit throughout the day

Role: Support Specialist Reports to: Program Manager Site Name: Turning Point Status: Full Time, non-management, non-exempt (hourly) Schedule: Weekend As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Support Specialist Reports To: Program Manager Program: 1001-Interim Housing Schedule: Monday-Friday 11 pm-7:30 am, (Overnight) Status: Full time, non-exempt (hourly), non-management Setting: 100% Onsite SUMMARY: As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Support Specialist Reports to: Program Manager Program: 1404- SWASHLOCK Department: Access Services Setting: 100% Onsite Schedule: Tuesday - Saturday: (Tuesday, Thursday & Friday: 7:30am - 5pm), (Wednesday: 7:30am - 4:30pm), (Saturday: 7:30am - 12pm) Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Using evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Shwashlock Support Specialist will act as the first point of contact for immediate client needs for all Shower, laundry and locker services. The Shwashlock Support Specialist ensures that the program flow of services is implemented and follows the program protocol and procedures for services. Essential Duties and Responsibilities: Under the supervision of the Program Manager, the Shwashlock Monitor is responsible for: Ensure clients understand the program components and welcome clients. Provide accurate information regarding Access Center & SHWASHLOCK services and service hours. Sign up participants daily for showers, laundry and lockers ensuring information is confidential. Assist with printing sign in sheets for showers, lockers and laundry services. Provide daily sign-up sheets to The Shwashlock Coordinator or Supervisor for the proper recording of the daily stats. On occasion assist with data entry of the Shwashlock stats. Keep SHWASHLOCK showers, bathrooms and laundry area clean during hours of operation; empty trash as needed. Ensure all towels are washed, dried and folded neatly on the towel rack in a timely matter. Assist with locker intakes, discharges and clearing locker as needed. Keep locker area orderly and ensure clients keep lockers clean and free from prohibited items. Responsible for distribution of towels, toiletries, essential items and clothing if needed; assist with restocking hygiene items. Report all incidents and any repair needs to the Shwashlock Coordinator and supervisor. Engage clients into the case management process by effectively building trust and credibility; screening requests, and directing clients appropriately. Assist staff in maintaining order and a smooth flow of services throughout the day. Develop rapport/assist weekend feeding groups/collaborators and volunteers. Monitor and oversee client bathrooms, showers, and laundry services area to ensure compliance with program policies and procedures. Assist in maintaining the Shwashlock office; ensuring a clean, organized and clutter free work space. Provide crisis intervention using Trauma Informed Care and non violent crisis intervention techniques. Communicate with the supervisor on a daily basis to report issues, concerns, suggestions and successes. Assist with administrative or data entry tasks as needed by the Program Manager. Assist with daily operation of facility as needed, including general cleaning duties. Document all Program related issues, concerns appropriately and in a timely matter. Attend all staff meetings, team meetings, trainings and retreats as scheduled. Other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Demonstrates effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances Familiarity with non-violent crisis intervention Familiarity with Harm Reduction and Trauma Informed Care Practices Current, valid California Driver's License with an acceptable driving record, reliable vehicle Comfortable, able and willing to drive program agency van. Able to self-motivate and to appropriately organize and motivate others Able to multi task: handling multiple tasks and high volume client requests. Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.) Able to work in a high tolerance Harm Reduction model with members who have multiple barriers Experience working in a community-based setting and as part of a team Computer literate; able to use computerized database system for information management Preferred Qualifications: Experience in a fast paced environment with assisting with the unhoused population Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Role: Support Specialist - Kensington Campus (Wednesday - Sunday, 3pm - 11:30pm) Reports to: Program Manager Program: 3001 - Lancaster Interim Housing Department: Interim Housing Setting: 100% Onsite Schedule: Wednesday - Sunday, 3pm - 11:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients' needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist's role is vital to the success and support of the client's and the shelter itself. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Preferred Qualifications: Ability to communicate in a language other than English strongly preferred but not required Job Description Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Overnight Support Specialist Reports to: Program Manager Program: 3001- Lancaster Interim Housing Department: Interim Housing Setting: 100% Onsite Schedule: Wednesday - Sunday, 11pm - 7:30am Status: Full-time/Non-Exempt/Non-Management Openings: 1 Summary: Welcome to The People Concern! We are glad that you have an interest in joining our team! What you should know about us!Here at The People Concern, we pride ourselves on: Being courageous leaders, taking action where others sit back! Caring for others, where we treat every person in an empathetic and respectful way! Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking! Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work! Within our shelters, specifically, you should know that what sets us apart is: We create restorative living environments, where clients can thrive while preparing for permanent housing. We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility. We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives. We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles. What we expect and value in our people: Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community. Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued! Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions. Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space. Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives. We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below: Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Preferred Qualifications: Ability to communicate in a language other than English strongly preferred but not required Job Description Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Overnight Support Specialist Reports to: Program Manager Program: 3001 - Lancaster Interim Housing Department: Interim Housing Setting: 100% Onsite Schedule: Thursday - Monday, 11pm - 7:30am Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Welcome to The People Concern! We are glad that you have an interest in joining our team! What you should know about us!Here at The People Concern, we pride ourselves on: Being courageous leaders, taking action where others sit back! Caring for others, where we treat every person in an empathetic and respectful way! Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking! Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work! Within our shelters, specifically, you should know that what sets us apart is: We create restorative living environments, where clients can thrive while preparing for permanent housing. We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility. We seek not to recreate punitive systems of control or “power over,” but rather share “power with” the clients, who are the experts in their own lives. We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles. What we expect and value in our people: Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community. Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued! Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions. Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space. Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives. We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below: Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Preferred Qualifications: Ability to communicate in a language other than English strongly preferred but not required Job Description Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)

Role: Support Specialist Reports to: Program Manager Program: 3001-Lancaster Interim Housing Department: Interim Housing Setting: 100% Onsite Schedule: Monday - Friday, 7am - 3:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients' needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist's role is vital to the success and support of the client's and the shelter itself. Essential Duties and Responsibilities: Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned Qualifications: High School Diploma or GED or Equivalent Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development Preferred Qualifications: Ability to communicate in a language other than English strongly preferred but not required Job Description Work Environment: Ability to lift 10 pounds Ability to work in all types of weather environments Ability to work with Persons Experiencing Homelessness (PEH)