Chief concierge skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical chief concierge skills. We ranked the top skills for chief concierges based on the percentage of resumes they appeared on. For example, 41.2% of chief concierge resumes contained reservations as a skill. Continue reading to find out what skills a chief concierge needs to be successful in the workplace.

8 chief concierge skills for your resume and career

1. Reservations

Here's how chief concierges use reservations:

Planned and executed special arrangements and services such as: transportation, reservations, and special functions.
Set up transportation and reservations on various accounts.

2. Guest Satisfaction

Here's how chief concierges use guest satisfaction:

Developed, designed and coordinated resort programs to reflect the commitment to guest satisfaction.
Work with and coordinate events with the function host to ensure total guest satisfaction.

3. Guest Service

Here's how chief concierges use guest service:

Promoted to Chief Concierge and tasked with building successful Guest Service Delivery for highly discerning clientele.
Staff management, guest service accounts manager, services reservation coordinator and V.I.P.

4. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how chief concierges use front desk operations:

Coordinated VIP and private group arrival/departure with front desk operations.

5. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how chief concierges use vip:

Ensured that VIP customers have a rewarding experience that kept them coming back.
Attend to General Manager, Executive Office and VIP requests; furnish itineraries.

6. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how chief concierges use guest rooms:

Created a Concierge department for a nonprofit private club with 138 guest rooms.
Escorted VIPs to assigned guest rooms.

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7. Hotel Guests

Here's how chief concierges use hotel guests:

Team up with the butler department to ensure a complete satisfaction of all hotel guest.
Set up & break down the Concierge lounge for hotel guest.

8. HOA

HOA stands for "Home Owner's Association." This association is comprised of community members to ensure all community guidelines and codes are followed. These rules are often created by the association to give the community a uniform and clean look. Rules can include everything from placement of trash cans to lawn care maintenance, and members often join an HOA as soon as a home is purchased in a community with such an association.

Here's how chief concierges use hoa:

Served as the primary tenancy contact for enforcement of all HOA policies and lease provisions and tenant related concerns.
Ensured and maintained both interior and exterior property safety was kept above HOA standards.

What skills help Chief Concierges find jobs?

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List of chief concierge skills to add to your resume

The most important skills for a chief concierge resume and required skills for a chief concierge to have include:

Reservations
Guest Satisfaction
Guest Service

Front Desk Operations
VIP
Guest Rooms

Hotel Guests
HOA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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