Chief diversity officer jobs near me - 233 jobs

A business process management company in Chicago is seeking a Fractional CFO for its Life Sciences Practice. This remote role requires overseeing enterprise accounting, providing financial insights to clients, and leading financial planning efforts. Ideal candidates will have over 10 years of financial experience, including at least 3 years as a CFO, with a strong understanding of venture-backed companies. Competitive compensation and flexible work model offered. #J-18808-Ljbffr

A growing healthcare technology firm is seeking a VP of Finance & HR to lead operations and build a world-class team. This role requires 5+ years in a high-growth SaaS environment, focusing on key functions like budgeting, financial processes, and HR operations. Candidates must be detail-oriented, execution-focused, and possess exceptional communication skills. Benefits include competitive salary, unlimited PTO, and a remote work environment. #J-18808-Ljbffr

A financial consulting firm is seeking a highly experienced Fractional CFO to lead and manage accounting functions for non-profit clients. The ideal candidate will provide strategic financial leadership, ensuring accurate reporting and compliance. Responsibilities include oversight of financial statements, managing external relationships, and leading special projects aimed at enhancing operational efficiency. This role offers a flexible 15-hour weekly schedule and is suited for candidates with strong CFO experience and expertise in QuickBooks Online. #J-18808-Ljbffr

The Role FinStrat Management (“FSM”) is seeking a motivated individual to join our team as a client-facing Chief Financial Officer. This is a great opportunity to build a team, implement best practices, and help scale both our company and our clients. Responsibilities Manage FSM client engagements as a virtual Chief Financial Officer Provide insight and recommendations related to clients' growth strategy, as well as input regarding the financial implications of major business decisions Implement controls, frameworks, policies and systems that capture and utilize timely and accurate data across clients' business, as well as financial planning, budgets, forecasting and closing processes Analyze clients' financial results with respect to profits, trends, cost and compliance with budgets Present and provide insight on financial results with a narrative on results, variances to plan, trends, and key metrics Provide leadership in the execution of financial transactions, including financing, acquisitions, facilities, and partnerships Manage cash utilization, and debt facilitates to maintain a strong foundation of liquidity for clients' growth Collaborate with clients' CRO and sales team on contracts and contract processes Serve as a liaison between clients and their outside legal counsel Oversee clients' stock option, commission, and benefit plans Direct and support FSM staff assigned to client engagements Ensure deliverables meet FSM's quality standard Provide five-star client service Job RequirementsProfessional background 10+ years of financial experience with recent experience as CFO or VP of Finance at a growing SaaS or software company Solid understanding of software revenue recognition, SaaS metrics, and associated best practices Success implementing and optimizing process, procedures, and infrastructure to enable scale and support growth (organic and inorganic) Experience in leading fundraising efforts, ideally at a growth stage company Soft Skills Capable, confident leader Ability to handle multiple client engagements simultaneously Commitment and ability to meet critical business deadlines Self-starter with strong organizational skills Exceptional attention to detail Excellent research and problem-solving skills Strong communication and social skills Able to receive constructive feedback Comfortable working in a dynamic environment Education Bachelor's degree in Accounting or Finance is required CPA preferred but is not required (the company will reimburse exam costs following successful completion) Benefits and Perks Compensation commensurate with experience Flexible work schedule Unlimited vacation Medical, dental, and vision insurance Ongoing education and training Bonuses and profit-sharing #J-18808-Ljbffr

A talent management consulting firm based in Atlanta, Georgia, is searching for a skilled CFO to oversee financial strategy and risk management. This critical executive will lead all finance-related functions, ensuring accurate reporting and compliance, while partnering closely with the CEO. The ideal candidate should possess extensive experience in managing financial operations in founder-led environments, especially in scaling organizations and navigating private equity. A strong understanding of international tax strategy and legal oversight is pivotal for success in this transformative role. #J-18808-Ljbffr

A workforce solutions company is seeking an experienced Interim Fund CFO for a 4-6 month contract based in New York City. The role involves overseeing fund-level finance, managing teams, ensuring accurate investor and regulatory reporting, and collaborating closely with stakeholders. Candidates should have over 15 years of experience in private equity fund finance, a strong understanding of fund accounting, and exceptional leadership skills. Competitive compensation based on experience is offered, with remote work flexibility. #J-18808-Ljbffr

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role As the Chief People Officer, you will serve as a strategic leader and the steward of our people, culture, and organizational health, and will report to the Chief Financial Officer as part of the executive leadership team. You will define and lead the entire people strategy, ensuring we build a high-performance, mission-aligned organization where employees feel supported, empowered, and inspired to do their best work. This role spans talent strategy, organizational design, leadership development, compensation and rewards, employee experience, workforce planning, operations, and culture while championing a people-first approach that enables us to scale with clarity, cohesion, and excellence. The CPO will play a pivotal role in shaping the company's long-term direction by ensuring our people practices, structures, and philosophy reinforce who we are and who we aspire to become. What You'll Do Develop a comprehensive, long-term people strategy aligned with company mission, goals, and growth Serve as the principal advisor to the executive team on all organizational and people-related matters Lead and elevate the People team, providing mentorship, strategic guidance, and clear operational direction Build and reinforce a diverse, inclusive, equitable culture where employees feel valued and are able to contribute meaningfully Oversee talent acquisition and leadership hiring, ensuring a strong pipeline and succession strategy for mission-critical roles Drive organizational design initiatives that support scale, efficiency, clarity, and cross-functional effectiveness Strengthen leadership capabilities across the organization through coaching, development programs, and performance enablement Establish and refine compensation, equity, and rewards frameworks that are competitive, fair, and aligned with business strategy Oversee benefits and wellness programs that support the full spectrum of employee well-being Lead change management initiatives that help teams navigate transformation with clarity and confidence Ensure compliance with local, state, and federal employment laws while anticipating regulatory shifts and evolving workforce needs Create a data-driven culture within People Operations, leveraging analytics to measure engagement, inform decisions, and drive continuous improvement Implement systems, tools, and technologies that streamline operations and enhance the employee experience end-to-end Champion employee engagement and retention strategies that reinforce a high-trust, high-performance organization What We Look For 15+ years of progressive HR and People leadership experience, with significant time leading at the executive level Experience operating as a CPO, Head of People, or equivalent leader within a high-growth, fast-paced organization HR leadership experience at a publicly traded company, with clear understanding of public company governance and regulatory expectations Prior experience integrating people operations with business growth strategies and curiosity to understand company's innovative products Proven ability to develop and execute people strategies that support scale, transformation, and long-term company health Prior experience supporting and scaling a large hourly employee population Deep expertise across organizational design, talent strategy, leadership development, compensation (including equity-based compensation) and employee experience Exceptional executive communication skills with the ability to influence, align, and drive outcomes across diverse stakeholders High emotional intelligence, sound judgment, and a people-first mindset grounded in strategic thinking Demonstrated experience leading through change and building resilient, healthy organizations Strong analytical background with the ability to use data to guide decisions, forecast needs, and measure success A track record of building cultures rooted in trust, accountability, performance, and empathy Salary Compensation Range: $250,000 - $300,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-SB1 #LI-Hybrid

The Assistant Chief Information Officer (ACIO) provides strategic leadership and operational oversight for Michigan State University's information technology services, ensuring alignment with academic, administrative, and research priorities. The ACIO supports the CIO in developing and executing the IT strategic plan, managing enterprise systems, and fostering a culture of innovation, security, and service excellence. Key Responsibilities Strategic Leadership & IT Governance Assist the CIO in developing and executing the IT strategic plan, prioritizing stewardship & sustainability by utilizing lean business practices, and ensuring alignment with institutional goals. Oversee IT governance frameworks, ensuring transparent decision-making and stakeholder engagement. Represent IT in institutional committees, collaborating with academic, research, and administrative leaders. Operational & Service Excellence Lead IT's operational excellence program, ensuring reliable and efficient service delivery. Oversee the Federated IT program, IT Finance, IT Workforce & Talent Management, IT Portfolio & Project Management, and Enterprise Architecture, as well as metrics and key performance indicators. Lead IT service management (ITSM) improvements to enhance efficiency, resilience, and user satisfaction. Ensure business continuity, disaster recovery, and cybersecurity policies meet institutional and regulatory requirements. Technology Innovation & Digital Transformation Identify and implement emerging technologies that enhance teaching, learning, research, and administrative functions. Oversee the technology leadership with IT Executive Directors for all services across the organization, including but not limited to: digital transformation initiatives that improve information technology experiences, information security, cloud computing, enterprise data management, and modernization efforts. Financial & Resource Management Assist in IT budget planning, ensuring cost-effective investments in technology and services. Oversee IT procurement, vendor management, and contract negotiations to maximize value. Optimize resource allocation across IT functions to align with institutional priorities. Leadership, Talent Development & Diversity Manage and mentor IT leadership teams, fostering professional growth and succession planning. Promote a culture of diversity, equity, and inclusion within IT. Implement staff training and development programs to ensure a skilled and adaptable workforce. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Degree Masters -Information Technology, Computer Science, Business Administration, or a related field Minimum Requirements Minimum 10 years of progressive IT leadership experience Leadership: Demonstrated experience managing IT teams, budgets, and strategic initiatives. Technical Expertise: Broad knowledge of enterprise IT systems, cybersecurity, cloud computing, ITSM, and digital transformation. Collaboration: Strong ability to engage with faculty, researchers, administrators, and external partners. Communication: Excellent verbal, written, and presentation skills. Desired Qualifications Higher Education Experience: Understanding of the unique IT needs in academic, research, and administrative environments. Certifications: ITIL, PMP, CISSP, or other relevant professional certifications. Experience with Research Cyberinfrastructure: Supporting high-performance computing and data-intensive research initiatives. Required Application Materials CV and 3 letters of reference knowledgeable of your work Review of Applications Begins On 06/23/2025 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Website https://tech.msu.edu Department Statement MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement. MSU Statement Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists. The work we do matters. About the job Since launching several years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world. Currently, our company is organized into three main groups: Executive Office (sets and operationalizes the strategic direction of the company), Federal Health & Civilian (focused on federal health and civilian missions), and Defense & Security (focused on defense, national security, and public safety missions). As the Chief Operating Officer (COO) of our Defense & Security business unit, you'll report directly to Skylight's Vice President (VP) of Defense & Security and be responsible for executing the business unit's strategic direction, managing end-to-end operations, and driving results on a day-to-day basis. This portfolio includes U.S. Department of Defense (DoD) components and security-mission agencies, for example the Department of Justice (DOJ) and the Department of Homeland Security (DHS). What you'll do Collaborate with the VP of Defense & Security and other members of Skylight's executive team (e.g., CEO, COO, VP of Growth) in setting and driving the business unit's long- and short-term strategic direction Lead the execution of the business unit's strategic direction through activities such as organizational-wide goal setting, performance planning, operational planning, and performance management Manage and engage in the day-to-day operations of the business unit, such as overseeing the work of managers, ensuring our client delivery teams are performing at the highest levels, and troubleshooting a variety of issues as they arise Play a direct role in all aspects of growing Skylight's defense & security contract portfolio, including business development, opportunity capture, and bid & proposal Maintain ongoing visibility into the financial, operational, and performance health of the organization, including client projects, to facilitate proactive and sound decision-making Collaborate closely with Skylight's Executive Office, including the COO, to ensure that the business unit's operations align with the core operations of the company as a whole, including finance, accounting, legal, people ops, marketing, communications, growth, contract management, and information technology Build a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met Build and maintain trusted relationships with key customers, partners, stakeholders, and vendors What we're looking for Minimum qualifications Experience in defense, homeland security, or justice mission environments Ability to manage a multi-million-dollar profit & loss business, including multiple client engagements with multiple subcontractors Ability to sustain and grow a professional services business through business development, opportunity capture, and bid & proposal Strong understanding of how a professional services and government contracting business works Startup mentality, including a high degree of entrepreneurialism and resourcefulness Excellent general management and leadership skills Outstanding organizational skills, including attention to detail Excellent people management skills Experience building and managing high-performing teams Relentless commitment to diversity, equity, and inclusion Collaborative, supportive leadership style Excellent interpersonal and problem-solving skills Strong business acumen Superb written and oral communication skills Relentless commitment to excellence and quality in everything we do Strong understanding of business functions such as people ops, finance, marketing, business development, etc. Ability to collect, analyze, and derive actionable insights from financial, operational, and performance data Ability to serve as a coach/mentor to other leaders and managers Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients) Passionate about creating better public outcomes through great government services A mindset and work approach that aligns with our core values Ability to travel for work from time to time Nice-to-have qualifications Prior experience working in the civic tech space Experience working in a remote-team environment Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box. Other requirements All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary The salary range for this position is between $170,000 and $240,000, based on experience and qualifications. Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: Medical insurance, dental insurance, vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options Business development / sales bonuses Referral bonuses Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) Dollar-for-dollar charity donation matching, up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips Visit our join page to learn more about how our interview process works. Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.

Job Description Chief Executive Officer (CEO) - Recovery Works Columbus Make an Impact. Lead with Innovation. Transform Lives. “This place saved my life. The staff is amazing - they do their job with and through their hearts. All the tools for recovery are here. Thank you, Recovery Works and all the staff!” -Recent Alumni, Pinnacle Treatment Centers Are you a visionary leader who thrives on "thoughtful accountability"? Recovery Works Columbus, a proud member of the Pinnacle Treatment Centers network, is seeking a Chief Executive Officer who is ready to combine operational excellence with a deep-seeded passion for recovery. In this role, you aren't just managing a facility; you are the architect of a healing environment. Every decision you make from budget allocations to staff mentorship directly impacts the lives of our patients as they reclaim their futures. The Recovery Works Culture: Thoughtful Accountability At Recovery Works Columbus, we do not just check boxes. We believe in thoughtful accountability-a culture where we take ownership of our results while remaining empathetic to the human beings we serve. We are looking for an innovative leader who does not settle for the status quo but seeks creative solutions to the evolving challenges of the substance use disorder landscape. Why Columbus, OH? The Market: You'll lead a flagship facility in a city that is the heart of Ohio's healthcare policy and innovation. The Autonomy: You have the backing of a national network with the freedom to lead your facility like a local entrepreneur. The Impact: As our alumni often say: "They didn't just treat my addiction; they saw me." In a city as large as Columbus, you ensure no patient feels like a number. Key Responsibilities Strategic Vision: Drive the facility's growth through innovative clinical programming and community partnerships. Operational Excellence: Lead daily operations with a focus on patient safety, high-quality clinical outcomes, and fiscal responsibility. Mentorship: Cultivate a high-performing leadership team grounded in Pinnacle's core values. Compliance: Ensure the facility exceeds all CARF and state regulatory standards. What You Bring A Master's Degree in Healthcare Administration, Business, or a Human Services field (preferred). 5+ years of senior-level management experience in behavioral health or residential treatment settings. An innovative spirit and the ability to pivot in a fast-paced, regulated environment. Proven track record of achieving high-quality patient care coupled with positive financial outcomes Comprehensive Benefits Competitive Base Salary: With performance-based bonus incentives. Health & Wellness: Medical, dental, and vision insurance. Future Security: 401(k) with a generous company match. Time to Recharge: 18 days of PTO plus 8 paid holidays. Education: Tuition scholarships and STAR LRP loan repayment programs. Answer the Call Substance use disorder does not take a day off, and neither should our commitment to fighting it. We are looking for a leader who sees the opioid crisis not just as statistics, but as a calling to act. If you are ready to lead a team that saves lives every single day, apply now to join the Pinnacle family. INDAH123

The Chief Operating Officer (COO) is part of the Executive team and reports to the Chief Executive Officer. The COO is responsible for overseeing day-to-day operations of the Center for Internet Security. Partnering with the President and CEO, the COO provides direction and guidance to CIS operating organizations and support functions. In addition, the COO monitors performance across CIS to ensure consistency with established goals and performance targets. The COO is also the focal point for ensuring inter-organization coordination and cooperation to achieve CIS objectives and to ensure the success of major initiatives undertaken by CIS. As a member of CIS's executive leadership team, the COO participates in and contributes to the overall enterprise business model, operating model, and business strategy development. The COO brings current knowledge as well as future vision for leveraging information and technology in business model design, business capability performance re-engineering, and product and service development and support. Although headquarters are in Albany, NY, this individual is expected to work remotely. Anticipated travel to the headquarters is 15% or less. The base salary range for this position is $300,000 - $400,000 in addition to a 40% incentive bonus. The actual salary offered will be determined based on multiple factors including internal equity, location, and the individual's job-related knowledge, skills, and experience. What You'll Do: Serve as an advisor to the President and Chief Executive Officer (CEO) regarding operational performance and overall corporate strategy Provide guidance and coordination of key strategic business initiatives, annual operating plan, and budget Provide leadership, including consultation, coaching and mentorship to CIS senior leaders, during work plan development, budgeting and allocation, monitoring of progress and evaluation of outcomes Facilitate the establishment and oversight of cross-functional and cross-business unit teams Develop, recommend, implement, and evaluate operational policies and oversee implementation of CIS policies and procedures Support development of new programs based on strategic objectives Identify and work to alleviate obstacles to ensure operational efficiency Create effective measurement tools and performance metrics to gauge the efficiency and effectiveness of internal and external processes Assist with internal communications among CIS leaders/teams regarding major activities and action items Attend and participate in meetings regarding key activities and keep the CEO and the CIS Board informed of progress and/or issues Leads communications and initiatives across teams to promote organization-wide opportunities for innovation Oversee the launch, implementation, and monitoring of multiple projects across teams and departments; provides timely feedback and recognition regarding timelines and quality of deliverables Integration and organization of operational systems, programs and plans to support achievement of strategic objectives, including implementing and operationalizing new business plans, policies, and programs Drive company results from both an operational and financial perspective, working closely with the CFO, CEO, and other key executive team members Oversee the promotion and broad delivery of innovation across the organization; ensure new approaches, initiatives, and/or knowledge is communicated in a timely manner and with common messaging Align the strategic priorities of the organization to team/department goals; provide opportunities for vertical and horizontal communication to allow for progress reporting on deliverables and recommend course change adjustments, as needed Establish strategic partnerships and relationships with government and business organizations that further the accomplishment of CIS's mission Lead efforts to ensure a strong and healthy internal culture by being an agile, strategic, creative, and innovative leader Other tasks and responsibilities as assigned What You'll Need: Bachelor's degree in Computer Science, Information Technology, Business, or related field 15+ years of progressive leadership and management experience Business-minded, technically astute executive with proven success driving strategic planning, operational excellence, and innovation within technology or cybersecurity-focused organizations Demonstrated experience at the executive level overseeing multi-functional operations in a complex, mission-driven, or technology-focused organization Proven ability to scale and optimize operations in organizations with commercial product portfolios and/or service delivery functions Experienced in shaping and reinforcing a mission-driven culture that emphasizes integrity, collaboration, and continuous improvement Demonstrated ability to manage and strengthen partnerships across government, nonprofit, and private-sector organizations Experience developing and implementing key performance indicators (KPIs) and operational metrics to measure progress against strategic goals Strong financial acumen to manage budgets, forecasts and make sound financial decisions Must be authorized to work in the United States PREFERRED QUALIFICATIONS: Master's Degree Professional experience in the field of cyber security or related technical industry At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: USD$300,000.00 - $400,000.00

The Assistant Chief Information Officer (ACIO) provides strategic leadership and operational oversight for Michigan State University's information technology services, ensuring alignment with academic, administrative, and research priorities. The ACIO supports the CIO in developing and executing the IT strategic plan, managing enterprise systems, and fostering a culture of innovation, security, and service excellence. Key Responsibilities Strategic Leadership & IT Governance Assist the CIO in developing and executing the IT strategic plan, prioritizing stewardship & sustainability by utilizing lean business practices, and ensuring alignment with institutional goals. Oversee IT governance frameworks, ensuring transparent decision-making and stakeholder engagement. Represent IT in institutional committees, collaborating with academic, research, and administrative leaders. Operational & Service Excellence Lead IT's operational excellence program, ensuring reliable and efficient service delivery. Oversee the Federated IT program, IT Finance, IT Workforce & Talent Management, IT Portfolio & Project Management, and Enterprise Architecture, as well as metrics and key performance indicators. Lead IT service management (ITSM) improvements to enhance efficiency, resilience, and user satisfaction. Ensure business continuity, disaster recovery, and cybersecurity policies meet institutional and regulatory requirements. Technology Innovation & Digital Transformation Identify and implement emerging technologies that enhance teaching, learning, research, and administrative functions. Oversee the technology leadership with IT Executive Directors for all services across the organization, including but not limited to: digital transformation initiatives that improve information technology experiences, information security, cloud computing, enterprise data management, and modernization efforts. Financial & Resource Management Assist in IT budget planning, ensuring cost-effective investments in technology and services. Oversee IT procurement, vendor management, and contract negotiations to maximize value. Optimize resource allocation across IT functions to align with institutional priorities. Leadership, Talent Development & Diversity Manage and mentor IT leadership teams, fostering professional growth and succession planning. Promote a culture of diversity, equity, and inclusion within IT. Implement staff training and development programs to ensure a skilled and adaptable workforce. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Degree Masters -Information Technology, Computer Science, Business Administration, or a related field Minimum Requirements Minimum 10 years of progressive IT leadership experience Leadership: Demonstrated experience managing IT teams, budgets, and strategic initiatives. Technical Expertise: Broad knowledge of enterprise IT systems, cybersecurity, cloud computing, ITSM, and digital transformation. Collaboration: Strong ability to engage with faculty, researchers, administrators, and external partners. Communication: Excellent verbal, written, and presentation skills. Desired Qualifications Higher Education Experience: Understanding of the unique IT needs in academic, research, and administrative environments. Certifications: ITIL, PMP, CISSP, or other relevant professional certifications. Experience with Research Cyberinfrastructure: Supporting high-performance computing and data-intensive research initiatives. Required Application Materials CV and 3 letters of reference knowledgeable of your work Review of Applications Begins On 06/23/2025 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Website ******************** Department Statement MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement. MSU Statement Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.

Department: Operations Level: L7 (or 8) About the Org Scale to Win is a fully-remote, progressive, political tech company founded in 2020 by organizing leaders from the Biden/Harris, Bernie 2020, Warren 2020, Bernie 2016, and Hillary for America Presidential campaigns. Our product offerings include Scale to Win Text, our “all-in-one” shortcode and longcode texting tool, and the Scale to Win Dialer, a predictive calling tool. Scale to Win also offers turnkey “We Text” services, where our team builds text campaigns, sends messages, collects data, and ensures compliance on behalf of clients. We work with more than 3,000 Democratic and progressive campaigns and organizations driving change. Current and past clients include the Biden-Harris campaign, the Democratic National Committee, the Working Families Party, the AFL-CIO, UFCW, MoveOn, and For Our Future. About the Role The Chief Operations Officer is a strategic leader responsible for driving operational excellence, overseeing the financial health of the company, and ensuring cross-functional alignment at Scale to Win. The COO will serve as a central advisor to the Managing Partners, providing operational leadership to scale the company sustainably and setting the foundation for long-term growth. At this stage of growth, the COO will balance high-level tasks to execute the company vision while also managing day-to-day processes in finance, collection, compliance, operational systems, and more. This leader will direct core business functions including Business Operations, People Operations, and Finance with the ultimate goal of creating efficient and scalable processes while fostering a high-performance culture and emphasizing collaboration, innovation, and continuous improvement. As a member of the Leadership Team, they will also support the development of a mission-aligned culture. Core Responsibilities Operational and Financial Leadership (35%) ● Own and streamline all core operational functions, including vendor management, legal and compliance, payment processing, and internal systems ● In coordination with the Fractional CFO, lead budgeting, forecasting, and expense oversight; manage monthly close and reconcile accounts to ensure financial accuracy and risk mitigation ● Monitor company profitability and cash flow, ensuring that financial metrics align with business goals ● Oversee client invoicing and collections, monitor customer account lifecycles, and resolve outstanding or failed payments ● Collaborate on pricing strategy and ensure margin protection during contracting with vendors. ● Interface with external accountants, tax advisors, and consultants to maintain regulatory compliance and prepare for future growth ● Implement operational systems for privacy, data protection, and contract terms across products and services Company Management and Cross-Functional Execution (30%) ● Translate strategic vision into operational plans across departments, ensuring execution against organizational goals ● Build and maintain systems for accountability across functions-partnering with leaders in Sales, Client Success, Product, and Engineering to drive results ● Serve as the internal project manager for large cross-functional initiatives, or supervise a Chief of Staff who performs this function ● Lead operational aspects of team planning and OKRs; track progress, resolve blockers, and ensure alignment with long-term objectives ● Ensure company structure and decision-making processes are scalable and support future growth People and Team Oversight (20%) ● Manage the Operations and People teams, ensuring performance, accountability, and professional growth ● Conduct regular check-ins and feedback cycles with direct reports; support team success through coaching, mentorship, and capacity planning ● Develop internal systems to support equitable compensation frameworks, onboarding, and performance management ● Cultivate a high-trust, inclusive, and mission-driven culture across the operations function ● Model company values and support culture-building efforts across the organization Legal, Compliance, and Business Risk Management (10%) ● Serve as the primary point of contact for external legal counsel, overseeing all legal processes including contract review, terms & conditions, and compliance with TCPA & ATDS /privacy laws ● Serve as the main point of contact for the fractional CFO, implementing and managing business policies that protect organizational risk, including margin strategy, tax exposure, and contract structure ● Navigate the tradeoffs inherent in a fast-paced, client-facing environment-balancing ideal internal systems with industry constraints Leadership Development (5%) ● Support executive team alignment and strategic discussions related to growth, structure, and potential leadership transitions ● Build team management capacity with revenue-driven decision-making and client relationship navigation in mind ● Assess internal systems and develop a plan to support continued scale with high integrity Candidate Profile We are seeking a hands-on, operationally-minded leader with demonstrated experience running complex internal systems at a fast-paced organization. The ideal candidate is a systems builder who brings clarity to complexity, is energized by solving internal inefficiencies, and thrives in dynamic, evolving environments. While direct experience in the political or progressive tech space is not required, a successful COO will be comfortable learning the industry landscape quickly and communicating confidently with stakeholders, clients, and partners. Required Skills and Attributes ● Demonstrated experience (9+) managing financial and business operations in a high-growth or fast-moving organization ● Strong people management and leadership experience, including building teams, providing feedback, and coaching for development ● Expertise with core financial systems and compliance (e.g. invoicing, tax filing, budget forecasting) ● Skill negotiating with external vendors and managing legal and business risk ● Operational discipline, accountability, and a culture-building mindset ● Clear communication and project execution across teams ● High bias towards keeping your commitments, always ensuring follow-through. ● Flexibility; the position may evolve, and your responsibilities may shift over time. ● Comfort working in fast-paced environments and ability to navigate complex and nuanced situations. ● A creative problem-solver and self-starter. You're someone who can disagree without being disagreeable. You're comfortable coming up with new ideas and have the follow through to make those new ideas happen. ● Ability to organize and prioritize a complex work plan with ever-changing details. All done! Your application has been successfully submitted! Other jobs

Chief Operating Officer / Senior VP Operations job opening for a rapidly growing digital and eCommerce marketplace. A health, wellness and fitness brand founded in Austin, Texas. Fully remote home office based anywhere in Northern America with a direct hire employment agreement, willing to work to Central Time zone core hours. Excellent Compensation, High $ Six figure + bonus + executive benefits + LTIP You will report to and partner with the CEO. To be appraised as a suitable candidate, we need your profile to demonstrate: Strategic yet hands on: inspires people; manages change for high growth with sustainable teams Worked for at least one, mostly Direct to Consumer, Digital Marketplace company who grew somewhere in the range of $20MM to $50MM to $75MM and/or doubled up revenues (mostly NOT brick and mortar or B2B at this size however that may be relevant in the longer term) Understands direct response, direct to consumer (D2C) food supplement or CPG eCommerce online sales channels especially 1st party online shops Excellent communications skills in all mediums Data & analytics to support excellent decision making and appropriate KPIs and Exec Reporting Brilliant leadership for outstanding customer experience and service, shipping, fulfilment, customer reviews Process & procedures, corporate governance, strong operations background Sign off on technology, sales, business development, suppliers, insourcing / outsourcing, supply chain, purchasing, procurement, manufacturing Coach HR and Line Managers for Talent Acquisition, Talent Management, Talent Development & Succession Planning Process, technology, people, customer oriented to sustain and maximise growth while maintaining the culture Direction for legal, risk and compliance across W2 employees, contractors, freelancers and company products and services mindful of FDA and customer satisfaction Strong budget formulation and management experience to ensure profitable, sustainable growth in partnership with the CFO M&A, Capital Investments and Fundraising experience Excellent tenure and career progression within a variety of companies and sizes Experienced with remote working and distributed teams eg Zoom, Slack & Google Interested in consumer health, wellness, fitness and demonstrates those activities Initial interviews arranged with Jonathan at BluZinc to learn more about your experience, needs, aspirations and brief you in full about the company, products, services, culture, vision, goals and hiring process to ensure an excellent fit before we recommend you the the CEO and COO. BluZinc are an outside Talent Acquisition & Selection Consultancy, who have been retained by the client CEO to exclusively manage this hiring campaign throughout the end to end process. If the advert is published we are reviewing new applications.

Job Title: Chief Operating Officer Reports to: Chief Executive Officer Job Type: Full-time We are a rapidly growing player in the natural private label food industry (40+ team members), dedicated to providing high-quality, organic, and sustainably sourced food products. Our commitment to excellence, innovation, and ethical business practices sets us apart in the industry. Our key ingredient to success is the team itself and as we continue to expand our product portfolio and market presence, we are seeking a strategic and hands-on operations professional to join our dynamic team to drive operational excellence across the organization. Position Overview: The Chief Operating Officer (COO) will play a critical role in leading and managing some of the company's core functions, including operations, food safety, IT/systems, and in a later phase, finance. The COO will be responsible for ensuring that these departments operate seamlessly and in alignment with the company's strategic goals and mission to deliver exceptional products. This role demands a strategic thinker with strong business acumen, deep experience in the food industry, and a passion for contributing to the overall growth and success of the company. Key Responsibilities: Quality & Food Safety: Manage the quality and food safety executives. Ensure the highest standards of food safety across all manufacturing and distribution processes. Develop, implement, and monitor food safety programs to maintain compliance with regulatory requirements and industry best practices. Lead initiatives to continuously improve food safety protocols and ensure the delivery of safe, high-quality products to consumers. Ensure all operations comply with relevant regulations and industry standards. Operational Leadership: Manage the team that oversees the operations in North America Lead and manage all aspects of the company's operations, ensuring efficiency & OTIF. Develop and implement operational strategies that support the company's growth. Oversee supply chain management, production & supply chain processes, and logistics to optimize efficiency and minimize costs. IT/Systems Management: Manage IT/Systems executives Oversee the integration and management of IT systems that support the company's operational & financial needs. Ensure the IT infrastructure is robust, secure, and capable of supporting the company's growth. Drive the adoption of innovative technologies that enhance operational efficiency and data management. Financial Management: Manage the finance executives. Oversee the finance department, ensuring sound financial management, budgeting, forecasting, and optimizing resource allocation and capital expenditures to support the company's objectives. Collaborate with the finance team to develop financial strategies that align with the company's goals for profitability. Monitor financial performance and implement corrective actions to address any deviations from the company's financial plans. Leadership and Strategy: Collaborate with the Sourcing & Development team. Provide strong leadership to department heads, fostering a culture of collaboration, innovation, and accountability. Work closely with the CEO and executive team to develop and implement the company's strategic plans. Act as a key decision-maker in operational, financial, and strategic matters, ensuring the company's long-term success. Qualifications: Bachelor's degree in Business Administration, Operations Management, Food Science, or a related field. Master's degree preferred. Minimum of 15 years of experience in operations and supply chain management, with at least 7 years in a leadership position as VP, Director or equivalent. Proven experience managing a network of food manufacturing facilities in both the US and emerging markets with responsibilities in Food Safety & Operations. Experience dealing with North American retailers is required. In the food private label industry is a strong plus. Strong knowledge of IT systems management within a manufacturing environment with proven experience of ERP implementation and use. Demonstrated success in driving operational efficiency, creating & optimizing processes, and food safety / quality control. Familiarity with regulatory requirements and industry standards in the food sector. Excellent leadership, communication (Spanish is a plus), and team-building skills. Strategic mindset with the ability to balance short-term objectives with long-term growth goals. Willingness and ability to travel domestically and internationally as needed. Benefits: Competitive compensation package that includes base salary, bonuses and equity opportunity. 100% employer paid premium health insurance including medical, dental and life insurance Supplemental coverage for vision, disability insurance, cancer, and hospital stays Generous vacation, paid holidays (14), sick/mental health days (6), and you get your birthday off 401(k) retirement plan with employer match Flexible, remote position. Must be based in the Chicago area. NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Please direct all recruiting and candidate inquiries to **************. Contacting other team members or departments will result in your message not being reviewed.

Description Chief Operating Officer/Integrator my HR Partner is a company that celebrates people, values empathy, and thrives on operational excellence. As the right-hand to the Visionary/ (CEO), you, as our new Integrator/COO, harmonize the leadership team, drive accountability throughout the organization, and execute the business plan according to the EOS (Entrepreneurial Operating System) framework. You'll ensure that all major business functions-operations, sales, marketing, finance, and client delivery-are aligned and running efficiently, delivering a 5-star experience to our clients while bringing clarity, discipline, and consistency to the business. This role is remote-offering ultimate workplace flexibility -and includes a seat on our leadership team. You'll help lead and participate in weekly and quarterly leadership meetings and planning events. About Us: We're celebrating 23+ years in business and have been honored with multiple Best Places to Work awards and proud 4-year winners of the Inc. 5000 . Poised for significant growth, my HR Partner elevates businesses through their people. We step into organizations that do have an HR department (or those that would like additional HR support) and take on all or some of the work of HR in a manner that makes sense for their business. We are hands-on HR Professionals who think strategically and produce tangible results! We're proud of who we are so we can't help but brag about our press: ************************************************* What a day in the life of our COO looks like: EOS-Specific Duties Owns the Vision Execution: Translates the Visionary's ideas into clear, actionable strategies and executes the company's Vision/Traction Organizer (V/TO). Drives Accountability: Ensures Rocks, Scorecards, and meeting cadences (Level 10 Meetings™) are followed by all. Leads the Leadership Team: Facilitates team health, resolves cross-functional issues, and keeps the team aligned and focused. Owns the Operating System: Ensures that EOS is followed by all fostering a culture of discipline and accountability. Issue Solving: Proactively identifies and solves issues using the IDS™ (Identify, Discuss, Solve) process. Operational Leadership Oversees daily operations and ensures consistent delivery of high-quality services. Implements efficient systems, processes, and policies to support the company's strategic goals. Collaborates with department heads to ensure alignment of resources and objectives. Monitors KPIs and operational metrics; ensures timely and accurate reporting. Team Management & Culture Develops and manages high-performing teams; leads with integrity, transparency, and consistency. Builds a culture of accountability, communication, and trust. Coaches and develops managers to lead their teams effectively. Facilitates conflict resolution and promotes healthy team dynamics. Financial & Strategic Support Works with the Visionary and Finance lead to manage budgets and financial planning. Supports strategic decision-making with data-driven insights. Identifies opportunities for growth, efficiency, and scalability. What you need to thrive in this role: Experience: 10+ years in a senior operations or leadership role (COO, GM, etc.) Experience in a professional services or consulting environment preferred Skilled in managing departments in Finance, Marketing, Sales, Service, HR, general administration and overall operations Experience with EOS or strong willingness to adopt it Proven ability to lead cross-functional teams and drive results Strong organizational, communication, and decision-making skills Business acumen and systems thinking Location: Remote! Work from home. However, you need to be within the Eastern or Central time zones. Sorry, West Coast- it's not you, it's us Software Skills: Well-versed in modern tools and platforms Modern & progressive approach to running a business Service: Living the “human" in Human Resources We are focused on equality & inclusion: We believe deeply in diversity and all the fascinating characteristics that make us each unique Align with our Core Values: Embrace learning & growth, deliver a five-star experience, do what you say and own what you do, foster empathy & respect, and think beyond the task What we offer you Competitive salary + performance incentive PTO: 3 weeks front-loaded, 10 company-paid holidays, plus sick time Fully company-paid employee benefits (you read that right, FULLY paid employee benefits for employees who work 20+ hours per week!) Medical, dental, vision insurance Telemedicine for the family Employee Assistance Program (EAP) Gift of Giving: Annual donation to a charity of your choice 401(k) with generous match Professional development training Fun stuff: Quarterly events, annual employee appreciation, company retreat, and lots of fun in between Anniversary celebrations, gifts, and more Drama-free work environment. We are HR after all! I'm interested. How do I get started? Apply here: ****************************************** HRpartner We realize that it takes time and effort to go through our application process and we thank you for considering my HR Partner as a potential employer! Is this the job for you? If not, feel free to share this link with someone who might be interested. At my HR Partner, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone's place.

TheAvgeek is a company of dedicated and passionate aviation enthusiasts, business professionals, and bold innovators. We are continually looking for ways to expand our organization while continuing to provide a product of quality and professionalism to our users. By doing so, our staff will experience first-hand the wonders of the aviation industry while gaining the knowledge and the skills necessary for tackling real-world situations in their future endeavors. Job Description The COO is responsible for the day-to-day operation of the company, including (but not limited to) the blog, forum, and events. Enforces policies put in place by the senior management team, and serves as a liaison between staff and management. Additional Information All your information will be kept confidential according to EEO guidelines.

Description Chief Operating Officer/Integrator my HR Partner is a company that celebrates people, values empathy, and thrives on operational excellence. As the right-hand to the Visionary/ (CEO), you, as our new Integrator/COO, harmonize the leadership team, drive accountability throughout the organization, and execute the business plan according to the EOS (Entrepreneurial Operating System) framework. You'll ensure that all major business functions-operations, sales, marketing, finance, and client delivery-are aligned and running efficiently, delivering a 5-star experience to our clients while bringing clarity, discipline, and consistency to the business. This role is remote-offering ultimate workplace flexibility -and includes a seat on our leadership team. You'll help lead and participate in weekly and quarterly leadership meetings and planning events. About Us We're celebrating 23+ years in business and have been honored with multiple Best Places to Work awards and proud 4-year winners of the Inc. 5000 . Poised for significant growth, my HR Partner elevates businesses through their people. We step into organizations that do have an HR department (or those that would like additional HR support) and take on all or some of the work of HR in a manner that makes sense for their business. We are hands-on HR Professionals who think strategically and produce tangible results! We're proud of who we are so we can't help but brag about our press: ************************************************* What a day in the life of our COO looks like: EOS-Specific Duties Owns the Vision Execution: Translates the Visionary's ideas into clear, actionable strategies and executes the company's Vision/Traction Organizer (V/TO). Drives Accountability: Ensures Rocks, Scorecards, and meeting cadences (Level 10 Meetings™) are followed by all. Leads the Leadership Team: Facilitates team health, resolves cross-functional issues, and keeps the team aligned and focused. Owns the Operating System: Ensures that EOS is followed by all fostering a culture of discipline and accountability. Issue Solving: Proactively identifies and solves issues using the IDS™ (Identify, Discuss, Solve) process. Operational Leadership Oversees daily operations and ensures consistent delivery of high-quality services. Implements efficient systems, processes, and policies to support the company's strategic goals. Collaborates with department heads to ensure alignment of resources and objectives. Monitors KPIs and operational metrics; ensures timely and accurate reporting. Team Management & Culture Develops and manages high-performing teams; leads with integrity, transparency, and consistency. Builds a culture of accountability, communication, and trust. Coaches and develops managers to lead their teams effectively. Facilitates conflict resolution and promotes healthy team dynamics. Financial & Strategic Support Works with the Visionary and Finance lead to manage budgets and financial planning. Supports strategic decision-making with data-driven insights. Identifies opportunities for growth, efficiency, and scalability. What you need to thrive in this role We're looking for leaders who demonstrate career stability and growth. To be considered, candidates should have a proven track record of long-term contributions in previous roles, typically remaining with employers for several years. Frequent short-term positions (1-3 years) may not meet our criteria for this role. Experience: 10+ years in a senior operations or leadership role (COO, GM, etc.) Experience in a professional services or consulting environment preferred Skilled in managing departments in Finance, Marketing, Sales, Service, HR, general administration and overall operations Experience with EOS or strong willingness to adopt it Proven ability to lead cross-functional teams and drive results Strong organizational, communication, and decision-making skills Business acumen and systems thinking Location: Remote! Work from home. However, you need to be within the Eastern or Central time zones. Sorry, West Coast- it's not you, it's us Software Skills: Well-versed in modern tools and platforms Modern & progressive approach to running a business Service: Living the “human" in Human Resources We are focused on equality & inclusion: We believe deeply in diversity and all the fascinating characteristics that make us each unique Align with our Core Values: Embrace learning & growth, deliver a five-star experience, do what you say and own what you do, foster empathy & respect, and think beyond the task What we offer you Competitive salary + performance incentive PTO: 3 weeks front-loaded, 10 company-paid holidays, plus sick time Fully company-paid employee benefits (you read that right, FULLY paid employee benefits for employees who work 20+ hours per week!) Medical, dental, vision insurance Telemedicine for the family Employee Assistance Program (EAP) Gift of Giving: Annual donation to a charity of your choice 401(k) with generous match Professional development training Fun stuff: Quarterly events, annual employee appreciation, company retreat, and lots of fun in between Anniversary celebrations, gifts, and more Drama-free work environment. We are HR after all! I'm interested. How do I get started? Apply here: ****************************************** HRpartner We realize that it takes time and effort to go through our application process and we thank you for considering my HR Partner as a potential employer! Is this the job for you? If not, feel free to share this link with someone who might be interested. At my HR Partner, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone's place.

MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally responsive, on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users. Mae has demonstrated traction with healthcare payers as a solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers, while also reducing clinical costs of care at impactful scale. See what we're doing at MeetMae.com, and @maehealthinc on IG. At Mae, we are: Solution-Oriented. We make every problem an opportunity to improve. Curious. We demonstrate focused curiosity. Mission-connected. We ensure mamas and doulas are heard. Adaptable. We learn, adapt, and execute. Data-driven. We quantify the uncertainty. Accountable. We own our decisions and their outcomes. Transparent. We don't hide the hard stuff. Job Description Mae is looking for a Head of Clinical Operations/COO who is passionate about maternal health equity. This is a leadership role responsible for the quality and performance of health plan operations with both team management and team oversight responsibilities. While the primary focus is on Mae's health plan related operations, this role will also drive cross-functional process improvements and strategic operational initiatives to drive overall business performance. The Head of Clinical Operations/COO will report directly to the Chief Executive Officer and directly manage the Claims & Billing Team and the Members Services Team Manager who manages Mae's member-facing teams. A successful Head of Clinical Operations/COO at Mae is: A seasoned clinical operations leader who has historically performed and/or directly overseen day-to-day health plan operations (member-facing care, billing & claims management, new member enrollment) A builder who has rolled up their sleeves to create processes, teams, and structure driven by strategic priorities A people leader who can develop high-potential team members while also mentoring less experienced team members in a fast-paced setting Driven by mission and impact, motivated by solving complex problems, and energized by creating structure and clarity where none existed before Technically fluent and system-minded, comfortable using and optimizing modern tools and platforms as well as able to design fit-for-purpose workflows within these tools that scale with the organization Experienced in and energized by guiding teams through change with clarity and empathy, and fostering a culture that embraces continuous improvement Key responsibilities: In your first 90 days: This role requires a blend of tactical and strategic execution. Your first objective is to drive the strategic restructuring of member-facing roles into a new ‘Member Services Team' consisting of: Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieve monthly enrollment targets Care Coordinators responsible for coordinating more complex member needs, providing pregnancy education, and conducting health assessments. Member Engagement Specialists responsible for managing routine member communications (phone, e-mail, text) to encourage doula and platform engagement or facilitating benefits requests. Alongside a new Member Services Manager, you will implement role & process definition to drive our most critical company metrics: new member enrollment and doula utilization. You will also take over management of the Claims & Billing Team, where you will: Manage a team of billing specialists who are responsible for processing Mae's health plan claims and doula payments Ensure quality and performance standards are defined for core processes and meet the needs of the business Review high level billing trends including denials and underpayments After 90 days: You'll continue to improve and refine your team's processes and performance while transitioning to an oversight role for the Member Services Team. In addition to direct oversight, the Head of Clinical Operations/COO will act as a process and quality consultant for the Member Services Team Manager to: Ensure quality and performance standards are defined for mission-critical processes and meet the needs of the business, Ensure internal tools and workflows are optimized for scale, Monitor high-level trends and proactively identify opportunities for improvement, Collaborate with product, engineering, and leadership teams to implement designed changes to workflows, tools, and standards You will be responsible for executive reporting and strategic planning on key member-facing processes, including but not limited to: Member support performance & trends (e.g. first-response and resolution objectives) Member grievance management (e.g. timeliness to resolution, repeated grievances, adherence to procedures) Claims trends to identify strategic opportunities to improve processing to minimize risks Improper billing investigation trends, collaborating with Compliance to develop enhanced fraud, waste, and abuse prevention tactics With our cross-functional leadership team, you'll develop a strategic operational roadmap aligned to our company goals with a focus on: Internal Tool Ownership & Optimization: Maintain a detailed understanding of internal tools critical to health plan operational processes (e.g. third-party billing platform, customer support ticketing platforms, internal VOIP/phone system). This understanding will drive strategic insights, such as: Optimized workflows, efficiency, and collaboration Identifying when the tool is no longer fit-for-purpose and source new and improved solutions Quality, Change Management & Process Improvement Initiatives: Evaluate the comprehensiveness & quality of procedural documentation and develop strategies to improve and align to a cohesive internal standard Define and implement strategic change management initiatives to improve quality, performance, and efficiency Drive process optimization initiatives using data-driven methodologies such as Lean, Six Sigma, or similar frameworks Collaborate with cross-functional teams to implement process improvements and ensure alignment across departments Report on operational performance and present findings and recommendations to leadership for strategic decision-making Maintain oversight of member engagement and billing related product enhancements Qualifications What we are looking for: Bachelor's Degree 5+ years' combined experience in health plan operations with demonstrated process improvement/change management responsibilities Experience working in fast-paced or start-up environments People management experience Strong understanding of quality management systems and performance measurement frameworks (e.g., KPIs, SLAs) Demonstrated experience developing and managing standard operating procedures and documentation Exceptionally organized and process oriented Thoughtful, strategic, and efficient Strong, proactive, and responsive verbal and written communicator Preferred Experience: Master's Degree (e.g. MBA) or Process Methodology Certifications (e.g. Lean, Six Sigma) Additional Information Benefits include Competitive salary and equity Healthcare benefits 401K Flexible work location Additional Information Salary range: $140,000 - $175,000 annually, depending on experience 40 hours/week expected (standard business hours, Monday - Friday) We are currently only hiring US based applicants and are unable to sponsor visas. All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines. Mae Health Participates in E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.