Chief executive officer jobs in Hamburg, NY - 85 jobs
All
Chief Executive Officer
Managing Director
Chief Operating Officer
Operations Vice President
Director
Senior Vice President
Executive Director
Chief Finance Officer
Chief Of Staff
Assistant Vice President
President/Chief Executive Officer
Vice President
Director Of Operations And Development
Senior Vice President-Operations
Chief Financial Officer
Zoladz Construction Co., Inc.
Chief executive officer job in Williamsville, NY
The CFO role will be a hands-on role reporting directly to the President of the company. They will be responsible for managing the financial operations of the organization, ensuring the organization's financial health and sustainability. This role will oversee all financial reporting, budgeting, forecasting, financial analysis, and compliance requirements.
ESSENTIAL JOB RESPONSIBILITIES:
Financial Management:
Develop and implement financial strategies that support the organization's mission and goals
Manage and oversee all financial operations, including accounting, budgeting, forecasting, and financial analysis
Monitor cash flow, working capital, credit lines, and liquidity needs; optimize cash management across multiple entities.
Ensure the accuracy and completeness of financial records, including the general ledger, accounts payable and receivable, and other financial systems
Direct the preparation and analysis of job-cost reports, work-in-progress (WIP) schedules, and project margin performance.
Evaluate project budgets, change orders, cost-to-complete estimates, and profitability trends.
Partner with operations leadership to ensure financial transparency into project performance and risk.
Prepare and present financial reports to the President and/or Owner, providing analysis and recommendations as needed
Ensure compliance with all financial reporting and regulatory requirements, including tax filings, audits, and other reporting requirements
Manage relationships with external partners, including banks, auditors, and other financial service providers
Budgeting and Forecasting:
Develop and oversee budgeting processes, developing realistic and achievable budgets
Monitor actual performance against budget and provide regular updates and analysis to the President
Develop and maintain financial forecasting models that support long-term financial planning and decision-making
Banking, Bonding & Capital Structure
Maintain and strengthen relationships with banks, bonding companies, and financial institutions.
Oversee debt financing, equipment financing, capital leases, and ongoing covenant compliance.
Manage capital structure across entities and support evaluation of new investments, joint ventures, and acquisitions.
Strategic Planning and Leadership:
Work closely with the President and senior leaders to develop and implement strategic plans and goals that support the organization's mission and vision
Provide leadership and mentorship to the accounting team, fostering a culture of continuous improvement and professional development
Collaborate with other senior leaders to develop and implement strategies that support the organization's mission and goals
Work closely with the President and senior leaders to evaluate project pipelines, bidding strategies, and operational performance.
Participate in strategic planning initiatives, including geographic expansion, new business lines, and major capital projects.
Policies and Procedures:
Create, develop and collaborate with the President to develop and implement financial policies and procedures that align with the organization's strategic goals
Maintain strong internal controls, accounting policies, and financial reporting standards (GAAP, job-cost accounting, WIP schedules).
Collaborate with other department managers to get guidance and support in developing policies and procedures
Tax Filing and Compliance:
Manage insurance programs, bonding capacity, surety relationships, and compliance reporting.
Oversee all tax filings and compliance requirements, ensuring that the organization is following all relevant laws and regulations including multi-entity and multi-state filings.
Manage relationships with external auditors and other financial service providers to oversee internal audits, external audits, and coordination with third-party advisors (CPA firms, attorneys, insurance brokers).
Qualifications:
Bachelor's degree in accounting, finance, or related field; MBA strongly preferred
At least 7 years of progressively responsible experience in financial management
Proven track record of successful financial management, including experience developing and implementing financial strategies, managing budgets, and overseeing financial reporting and compliance
Strong leadership skills
Excellent analytical, problem-solving, and decision-making skills
Strong communication and interpersonal skills, with the ability to communicate financial information
Passion for the work of the organization
Passionate interest in mentoring others and working as a team
Pay: $140,000.00-150,000 per year
Job Type: Full-time
Schedule: Monday to Friday
Work Setting: In-person
Reports To: President
Direct Reports: Controller
Benefits:
Dental insurance
Vision insurance
Health insurance
Life insurance
Accident
Specified Disease
AFLAC
Paid Time Off
401K
Disclaimer: Although the Company has attempted to accurately and thoroughly describe this position, the Company reserves the right to change the same, including changing, adding or subtracting from the duty's outlines, within the sole discretion of the Company, at any time, with or without advance notice.
$140k-150k yearly 4d ago
Looking for a job?
Let Zippia find it for you.
Chief of Staff to CEO: Scale a Rapid AI ERP
Dualentry
Chief executive officer job in Centerville, NY
A fast-growing AI ERP startup is seeking a dynamic operational strategist to drive key projects and optimize company performance. This role requires 4+ years in consulting or strategy within high-growth tech, strong analytical skills, and the ability to thrive in a fast-paced environment. Collaborating directly with the CEO, you will support strategic projects, improve processes, and facilitate communication across teams. This is a unique opportunity to significantly impact an emerging organization and share in its success.
#J-18808-Ljbffr
$145k-273k yearly est. 3d ago
Assistant Vice President of Student Experience
Golisano Institute for Business & Entrepreneurship
Chief executive officer job in Buffalo, NY
Must be available to travel to the Rochester Campus until the Buffalo Campus becomes operational and as needed, for work-related activities.
The Assistant Vice President for Student Experience (AVPSE) - Buffalo is the student services and persistence leader of the Buffalo Campus Center. Reporting to the Executive Vice President & Buffalo Regional Director and working closely with the Associate Vice President of Student Experience - Rochester, The AVPSE will be the primary point of contact and leader for advising, compliance, wellbeing, academic support and other functions related to delivering an engaging and positive student experience. In addition, this position works across the Institute to focus on continuously improving persistence and the quality of the student experience on behalf of the entire enterprise.
This role requires collaboration across locations with a diverse community of students, colleagues, and external partners. The successful candidate will demonstrate sound judgment and professionalism that contributes to the Institute culture and models ideal behaviors and attitudes for students.
Golisano Institute's values of entrepreneurial spirit, integrity, agility, perseverance, curiosity and care are embedded in the behaviors and actions of the institute community and are a cornerstone to the professional preparation model. The Institute works hard to ensure the community is inclusive so the mission of generating economic opportunities, via successful careers, is maximized.
RESPONSIBILITIES
Lead and Deliver Student Services: Lead and manage student experience professionals to deliver advising, mentorship, accessibility services, learning support, orientation and wellness resources. Serve as the primary contactfor all non-instructional student related programs and services at the Buffalo Campus Center.
Policy, Compliance & Risk Management: Communicate and monitor student compliance to ensure risk mitigation, NYSED compliance, and satisfy all other internal and external policy and compliance requirements. This includes managing all student conduct matters which include academic integrity, conduct investigations, etc. and associated student conversations.
Academic Records Management: Serve as the official academic record keeper for the Buffalo Campus Center. This includes grade verification, enrollment data, processing of changes in student statuses, verifying degree requirements, in alignment with Institute policies and procedures and in collaboration with AVPSE -Rochester etc.
Student Case & Crisis Management: Oversee case management for students facing complex academic, personal, or financial challenges through leadership of the Buffalo Coordination, Assessment, Response and Education (CARE) Team.
Continuous Improvement & Innovation: Identify and build innovative solutions to improve student service, increase persistence and improve the overall performance of the Institute. This includes coordinating with colleagues across the whole enterprise in the pursuit of quality experiences.
EXPERIENCE
A minimum of the following experience in higher education and/or K-12 setting:
Three years of evidence-based effectiveness in leadership and management in Academic Affairs, Student Affairs, Student Success, or other education administrative areas.
Five years of direct student support, advising, and/or coaching experience.
A minimum of one year of records management experience.
EXCEPTIONAL SKILLS
Behaviors and attitudes that align with the Institute values.
Proficient and comfortable with all forms of technology including administrative systems and reporting tools, application of analysis tools and independently skilled in excel and other database tools.
Comfortable with conversations that may require mediation, mitigating conflict, and ensuring equity in policy delivery.
High capacity in managing and implementing systems and projects.
Expertise in learner engagement and proven student success frame works utilizing data-driven analyses.
Evidence of being able to lead teams in time-bound projects to achieve goals.
Highly empathetic to the needs of diverse constituents.
Comfortable with pioneering new approaches to learning and engaging students.
An appreciation for the power of business & entrepreneurship to lift lives and provide economic mobility. This includes being motivated by Golisano Institute for Business & Entrepreneurship mission.
Motivated to learn and apply AI skills to improve performance.
$133k-174k yearly est. 1d ago
Wyoming County Community Health System - Chief Executive Officer
Eide Bailly LLP 4.4
Chief executive officer job in Warsaw, NY
Eide Bailly Executive Search has been retained by Wyoming County Community Health System (WCCHS) based in Warsaw, New York to recruit its next ChiefExecutiveOfficer (CEO). Reporting to the Board of Directors, the CEO is the senior administrator for the organization.
Organization:
WCCHS's mission is to provide outstanding healthcare services and have a positive impact on the health of the rural communities it serves. WCCHS strives to become the provider of choice to its rural community by offering care in an environment that embraces their RIGHT values focused on partnering with our patients, staff, and physicians. WCCHS does it RIGHT, Respect and Appreciate, Innovation and Creativity, Giving and Caring, Honesty and Integrity, Teamwork and Enjoyment.
WCCHS has been serving Wyoming County and the surrounding area for over 110 years and continues its commitment of providing outstanding healthcare services for our rural community. WCCHS, a full service, County-owned health system comprised of a 25 bed critical access hospital with a 138 bed Skilled Nursing Facility in Warsaw, NY, provides 24-hour emergency care as well as a full range of specialty health care. Services include family and internal medicine, orthopedics and podiatry, women's health, a 12-bed distinct part inpatient mental health unit, neurology, endocrinology, outpatient dialysis, general surgery, and a variety of other specialty services. WCCHS has outpatient offices in Arcade, Attica, Mt. Morris, Perry, and Warsaw, NY.
Warsaw, NY, home to almost 5,500 residents, is the county seat of Wyoming County, and one of the fastest growing counties for tourism in New York. Wyoming counties tourism impact increased by 132.5% from 2019 to 2022. Wyoming County continues to attract visitors interested in outdoor experiences, recreational opportunities, unique attractions, and great places to explore. Warsaw and Wyoming county are your four-season destination for outdoor adventure and family fun. From “Grand Canyon of the East” Letchworth State Park to the exotic safari rides at Hidden Valley Animal Adventure, to a ride on the historic Arcade and Attica Railroad, to an overnight camping stay at one of our campgrounds. Wyoming county has the fun and adventure to fit anyone's needs.
Wyoming County is the largest dairy producer in New York state. Home to the first wind farm in the northeastern United States. Home to more wind turbines than any county in New York and has a total population of close to 44,000 residents. Warsaw, NY is conveniently located less than an hour from both Buffalo, and Rochester, NY. Buffalo and Rochester, both metropolitan areas offer any amenity someone would be seeking that they cannot find in the community.
Responsibilities
Job Description
The CEO is responsible for managing all operations of the organization. The CEO will lead strategic planning, monitor organizational performance, oversee organized management functions, assure proper communication internally and externally, ensure the organization is compliant, lead risk management, and oversee the senior executive team. In addition, communicates, clarifies, interprets, and operationalizes the mission and values of the hospital with all constituencies including, but not limited to, the Board of Directors, Medical Staff, Leadership staff, employees, patients, visitors, and the community in general.
How to apply:
For more details (including requests for the full position specification) or to submit a nomination or application, please contact Derek J Castaneda at Eide Bailly, 18081 Burt Street, #200, Omaha, NE 68022; phone **************; or e-mail *************************. The application period will be open for forty five (45 days).
*WCCHS and Eide Bailly are equal opportunity employers and do not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
$159k-255k yearly est. Auto-Apply 60d+ ago
Vice President of Commercial Energy Operations
NOCO Energy Corp 4.1
Chief executive officer job in Buffalo, NY
Vice President of Commercial Energy Operations Schedule: Days Compensation: $175,000-$200,000/year, based on experience What We Are Looking For The Vice President of Commercial Energy Operations is a senior leadership role responsible for overseeing and optimizing the operational execution of NOCO's commercial energy solutions portfolio. This role leads operational strategy, field execution, safety, quality, and delivery across NOCO's commercial energy businesses. Reporting to the Executive Vice President of Commercial Services, the VP of Commercial Energy Operations ensures that all commercial projects and services are delivered safely, efficiently, and in alignment with design standards, customer expectations, and regulatory requirements. This position is accountable for operational excellence, scalability, workforce performance, and continuous improvement - while partnering closely with sales leadership, finance, and executive leadership to support profitable growth. What You Will Do
Provide executive leadership for all commercial energy operations, ensuring consistent, high-quality delivery across all business lines.
Establish clear operational standards, expectations, and accountability across field operations, project execution, and service delivery.
Ensure projects are executed safely, on schedule, within scope, and aligned with customer commitments and design specifications.
Oversee operational planning, resource allocation, labor strategy, and workload balancing across all commercial energy operations.
Safety, Quality & Compliance
Champion NOCO's Culture of Safety across all commercial operations, ensuring strict adherence to OSHA requirements, electrical codes, environmental regulations, and internal safety standards.
Ensure consistent enforcement of safety policies, training programs, audits, and corrective action processes.
Oversee quality control, inspections, commissioning, and closeout processes to ensure best-in-class workmanship and customer outcomes.
Ensure full compliance with federal, state, and local regulations applicable to commercial energy operations.
Establish and monitor operational KPIs related to productivity, schedule adherence, quality, rework, safety performance, and customer satisfaction.
Identify operational risks, inefficiencies, and capacity constraints, and implement corrective actions.
Drive continuous improvement initiatives to streamline workflows, reduce rework, improve throughput, and enhance scalability.
Partner with finance and operations leadership to support margin improvement through operational efficiency and cost control.
Lead, mentor, and develop operations leaders, managers, and supervisors across commercial energy business lines.
Build strong succession plans and leadership pipelines to support growth and organizational stability.
Foster a culture of accountability, collaboration, and operational discipline across all teams.
Support workforce planning, talent development, and training initiatives to strengthen technical and leadership capabilities.
Partner closely with the EVP of Commercial Services to align operational execution with overall commercial strategy.
Collaborate with sales leadership to ensure operational readiness and smooth handoffs from contract to execution.
Ensure a consistent, professional customer experience across all commercial energy operations.
Support resolution of escalated operational or customer issues when necessary.
Maintain strong working relationships with vendors, subcontractors, inspectors, and regulatory agencies.
Identify and mitigate operational, safety, compliance, and reputational risks.
Ensure operational policies, procedures, and controls are consistently followed across all teams.
Support business continuity planning and operational resilience.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need
Bachelor's degree (or equivalent experience) in construction management, engineering, energy systems, business, or a related field required
10+ years of progressive leadership experience in commercial construction, energy services, or multi-trade field operations.
Demonstrated experience leading complex, multi-discipline operations (mechanical, electrical, renewable, or similar).
Strong working knowledge of commercial jobsite operations, safety regulations, and regulatory compliance.
Proven ability to lead leaders, scale operations, and drive operational discipline.
Experience establishing and managing operational KPIs and performance frameworks.
Excellent executive communication and stakeholder management skills.
Strong strategic, analytical, and problem-solving capabilities.
Ability to partner effectively across sales, finance, and executive leadership while maintaining operational independence.
What We Offer
Competitive compensation package
Generous medical insurance offerings
Dental and vision plans
Company-paid life insurance
Company-paid short-term disability
401(k) with company match
Health savings accounts
Generous Paid Time Off policies
7 paid holidays
Employee and family assistance program
Company-paid training
Safety incentives
Years of service incentives
$175k-200k yearly 19d ago
Managing Director, Multifamily Development, Site Acquisitions
Shine Associates 4.0
Chief executive officer job in Boston, NY
SPECIFICATION MANAGING DIRECTOR, MULTIFAMILY DEVELOPMENT, SITE ACQUISITIONS Shine Associates, LLC (‘Shine') has been retained to search, identify, and recruit a Managing Director of Development Acquisitions. The position will be located in the New Yorkoffice.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
MANAGING DIRECTOR, MULTIFAMILY DEVELOPMENT, SITE ACQUISITIONS
Managing Directors lead the sourcing (building a pipeline) and execution of the Company's development and new construction strategy by implementing and processing identified development projects for the assigned Region and/or markets, and by managing all facets and activities related to new development projects to achieve the established financial and growth targets for the Region. The Managing Director will interface heavily with real estate owners, local market brokers and senior executives, so applicants must have dynamic verbal and written communication skills and strong interpersonal abilities. A minimum of 5-7 years of prior real estate development experience is required. Applicants should have strong broker relationships, market knowledge, including analytical and qualitative skills, and an excellent financial acumen and high proficiency with real estate underwriting and real estate finance concepts.
KEY RESPONSIBILITIES
Source new multifamily development opportunities and sites, through developing and maintaining relationships with key stakeholders including brokers, consultants, land sellers, equity partners, lenders, etc. in the Region to identify feasible, financeable, and profitable new initiatives.
Negotiate or assist in the negotiation of complex legal instruments including contracts, easements, term sheets, loan documents, joint venture agreements, municipal agreements, joint development agreements, etc.
Develop and perform financial analyses and entitlement risk underwriting, which forms the basis for site selection and the Company's spending of pursuit capital and allocation of investment capital.
Manage the pre-entitlement process by maintaining accurate pursuit cost forecasting and reporting and implement and execute programs and processes to ensure pro-forma development budgets, underwriting, schedules, quality, and standards are met and completed in accordance with adopted Company policies.
Supervise development production team members and managers by interviewing, orienting, training and mentoring employees, and managing their performance in accordance with Company policies, values, and business practices.
Fully engage and work with the Region's business lead and discipline team leaders in achieving the Region's financial and growth goals by participating in team meetings and calls, keeping team members informed about status of new development work, and actively working with the team on new business development, meetings with clients and investors, and other RFPs.
Participate in routine Investment Committee meetings that focus on proposed development projects by making presentations on said projects, working with and assisting the Managing Director of Finance in project financing, and reviewing and providing progress updates on projects under pursuit, under construction and under lease-up.
Discuss strategy and provide input to the strategic decisions and direction of the Company's Development & Construction business, and act as a conduit to Managing Director for team member, client, and key stakeholder questions, concerns, and issues related to business, education, or human resources operations.
Manage complex development projects under construction to ensure developments remain on time and on budget; interact with construction team members and third-party general contractors to achieve business plan goals on specific assets.
Manage consultant third party consultants to identify, entitle, design, finance, permit, construct, lease, manage and dispose of new development projects.
Accountable for coordinating work activities, ensuring open communication between consultants and Company project team members, lender's and equity investors as needed, by researching and communicating ongoing project status.
KNOWLEDGE, SKILLS AND ABILITIES
Ability and preference for working in a team-oriented setting, and interacting with several departments (Development, Construction, Asset Management, Property Management, and Finance) that provide functional expertise and insights toward proper product positioning.
Deep and broad experience in multi-family development and new construction, including market and sub-market familiarity with the demand drivers supporting the growth of this business, plus prior entitlement experience and a solid understanding of construction means and methods to lead initial and on-going project planning meetings.
Strong research skills and ability to identify and compile information to support the investment thesis and clearly articulate those findings to the Company's Investment Committee and prospective capital partners.
Strong ability to problem-solve and multi-task in a fast-paced environment.
Demonstrated ability to read, write, negotiate, and communicate effectively to comprehend and/or complete legal contracts, partnership documents, loan documents, financial spreadsheets, and human resources documents and to create and make presentations to Board members, Executive members, partners, lenders, and staff.
Demonstrated ability to read and comprehend architectural, structural engineering and civil engineering plans.
Extensive experience in negotiating Architectural and Engineering Consulting Agreements, Easement Agreements and other related documents affecting title and survey.
Demonstrated high proficiency in Microsoft Word and Microsoft Excel to complete required reports and employment documents.
Demonstrated excellent mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate yields and internal rates of return to develop project proformas, Regional financial forecasts, budgets, and other fiscal reporting information.
Demonstrate high proficiency in real estate modeling and underwriting, as well strong understanding of real estate finance and structured finance concepts.
Demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff, as well as consultant teams.
Employment history that demonstrates the application and usage of a development (and construction) and/or facilities background sufficient to design, lead, and direct development and construction activities and projects from design to completion.
EXPERIENCE
10-15 years of real estate development experience
Proven success in sourcing transactions
Definable experience with entitlements, permitting and design
Thorough understanding of development budgeting and underwriting
Multiple market exposure throughout the New York metro region including N. New Jersey
COMPENSATION
The annual compensation for this role is expected to be approximately $350,000+, including salary and bonus. Actual base salary will be determined by several components, including but not limited to: relevant experience, skills and qualifications, base salary of internal peers, and geographic location. In addition to base salary, this role may be eligible for a discretionary annual bonus, LTIP and a variety of financial, wellbeing, and health / welfare benefits.
CONTACT INFORMATION
Shine Associates, LLC
45 School Street
Suite 301
Boston, MA 02108
**************************
Timothy M. Shine, Principal Hillary Shine, Principal
************** **************
[email protected] [email protected]
$350k yearly Auto-Apply 60d+ ago
Buffalo Together: President and CEO
Community Health Center of Buffalo 4.4
Chief executive officer job in Buffalo, NY
The President and CEO of the Buffalo Together Community Response Fund will be a visionary leader responsible for the overall management, strategy, and successful operation of the organization. This role focuses on building strong relationships, overseeing programs for those impacted by racially motivated shootings, and ensuring effective fundraising.
Key Responsibilities
* Strategic Leadership: Guide the organization with a strategic vision that addresses both immediate needs and long-term recovery. The CEO will develop and implement a strategic plan, provide stability during crisis, and maintain strong connections with the affected community.
* Program Development: Oversee and implement programs that address the immediate and long-term needs of victims. This involves collaborating with partner organizations, mental health professionals, and community leaders to enhance program offerings and develop educational workshops on racial justice.
* Financial Management: The CEO is responsible for developing and executing fundraising strategies, cultivating relationships with donors, and providing oversight for all financial operations, ensuring the organization operates within its budget and maintains a positive financial position.
* Stakeholder Relations: This role requires cultivating relationships with mass shooting survivors, families, and support organizations, as well as engaging with government agencies and community leaders to strengthen collaboration and advocacy.
* Community Outreach & Advocacy: Lead efforts to raise awareness about the impact of mass shootings on victims and their families. The CEO will also develop educational initiatives on racial injustice and systemic racism, serve as the primary spokesperson for racial justice issues, and advocate for policy changes to prevent future incidents of racially motivated violence.
Required Competencies & Qualifications
The ideal candidate will possess deep cultural competence and sensitivity to the historical context of African Americans, recognizing the impact of racial trauma. The role requires empathy, compassion, and a trauma-informed leadership style. The CEO must also be resilient and committed to advancing equity and social justice.
Qualifications include a college degree (master's degree preferred), five or more years of senior-level nonprofit management experience, a proven track record in fundraising and financial management, excellent communication skills, and demonstrated leadership abilities. Experience in advocacy and working with government agencies is also a plus.
Salary: $165k
Please submit resume and cover letter.
$165k yearly 10d ago
Senior Vice President, Branch Network Western NY Region
Broadview Fcu
Chief executive officer job in Buffalo, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Summary of Role:
The Senior Vice President, Branch Network Western New York (WNY) Region is a strategic leader responsible for accelerating growth, deepening member engagement, and establishing operational excellence across Broadview's retail network in the WNY region. As one of two SVPs overseeing regional branch operations, this role is focused on expanding Broadview's presence in a developing market, driving both physical growth and member acquisition.
This SVP leads the evolution of our multichannel distribution strategy in WNY, ensuring seamless, personalized experiences that reflect our commitment to hospitality, inclusion, and community impact. With a strong emphasis on market development, innovation, and strategic execution, the SVP Branch Network WNY Region partners with executive leadership to shape and implement strategies that build brand awareness, grow membership, and deliver exceptional service across physical and digital touchpoints.
Essential Job Functions/Responsibilities:
Translates enterprise strategy into actionable plans, budgets, and performance measures that prioritize member service, market expansion, and operational excellence.
Leads and optimizes retail branch operations, ensuring alignment with strategic goals and delivering efficient, high-impact member experiences.
Champions a member-first culture, continuously improving multichannel engagement and simplifying interactions across physical and digital touchpoints.
Collaborates with executive leadership and cross-functional teams to drive strategic initiatives, resolve challenges, and support enterprise-wide goals.
Drives innovation in products, services, and delivery models to meet evolving member needs and enhance competitive positioning.
Leverages data and analytics to inform decision-making, monitor performance, and identify opportunities for growth and market penetration.
Partners with Directors of Regional Branch Experience to support employee development, foster continuous learning, and build leadership capacity.
Cultivates a high-performance culture rooted in inclusion, accountability, and alignment with Broadview's values and tenets.
Provides strategic people leadership, offering recognition, feedback, and coaching to reinforce performance and engagement.
Strengthens Broadview's community presence through outreach, partnerships, and financial wellness initiatives that reflect our commitment to impact.
Identifies and executes opportunities for physical branch expansion and strategic partnership to grow market share in WNY.
Minimum Job Qualifications:
Bachelor's degree in Business, Finance, or related field; MBA preferred.
10-15 years of progressive leadership experience in retail banking or financial services, with a proven track record in branch operations, member engagement, and strategic execution.
Proven success in launching new retail locations, entering new markets, or scaling member acquisition strategies.
Demonstrated ability to set strategic direction, lead high-performing teams, and deliver measurable results.
Strong financial acumen, with experience in budgeting, forecasting, and performance analysis. • Proficiency in leveraging data and analytics to inform strategy and decision-making.
Skilled in cultivating partnerships and cross-functional collaboration to advance organizational goals.
Proven success in driving execution, inspiring excellence, and leading change in dynamic environments.
Proven ability to build and lead diverse teams, foster diversity of thought, and create inclusive environments that support innovation and performance.
Commitment to delivering exceptional member service, fostering employee engagement, and advancing community impact.
Preferred Qualifications
Master's degree in Business Administration or related discipline.
Experience leading growth-focused initiatives in retail banking, particularly in emerging or expansion markets.
Experience leading digital transformation initiatives in a retail banking environment.
Background in community engagement and financial wellness initiatives.
Compensation: $215,000 - $230,000, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
$215k-230k yearly Auto-Apply 6d ago
Vice President of Operations
Myreview.App
Chief executive officer job in Amherst, NY
The Vice President of Operations is a high level executive at MyReview.app.
The VP of Operations will be responsible for running our Operations Department.
$133k-224k yearly est. 60d+ ago
Senior Vice President
Imagine Staffing Technology 4.1
Chief executive officer job in Buffalo, NY
Job DescriptionJob Title: Senior Vice PresidentLocation: Buffalo, NYHire Type: Direct HirePay Range: $215,000 - $230,000 + BonusWork Model: Hybrid (Frequent WNY Travel) Recruiter Contact: Amy Dugenske, ADugenske@imaginestaffing.net Nature & Scope:Positional OverviewThe Imagine Group is recruiting for a Senior Vice President on behalf of our client, a leading community-focused credit union providing full-service banking, loans, financial counseling, and personalized support - committed to helping individuals, families, and businesses build financial stability and growth in Buffalo, NY.In this role, you will lead the evolution of our multichannel distribution strategy in Western NY, ensuring seamless, personalized experiences that reflect our commitment to hospitality, inclusion, and community impact. With a strong emphasis on market development, innovation, and strategic execution, the Senior VP partners with executive leadership to shape and implement strategies that build brand awareness, grow membership, and deliver exceptional service across physical and digital touchpoints.Role & Responsibility:Tasks That Will Lead to Your Success
Translates enterprise strategy into actionable plans, budgets, and performance measures that prioritize member service, market expansion, and operational excellence.
Leads and optimizes retail branch operations, ensuring alignment with strategic goals and delivering efficient, high-impact member experiences.
Champions a “member first” culture, continuously improving multichannel engagement and simplifying interactions across physical and digital touchpoints.
Collaborate with executive leadership and cross-functional teams to drive strategic initiatives, resolve challenges, and support enterprise-wide goals.
Drives innovation in products, services, and delivery models to meet evolving member needs and enhance competitive positioning.
Leverages data and analytics to inform decision-making, monitor performance, and identify opportunities for growth and market penetration.
Partners with Directors to support employee development, foster continuous learning, and build leadership capacity.
Cultivates a high-performance culture rooted in inclusion, accountability, and alignment with Broadview's values and tenets.
Provides strategic people leadership, offering recognition, feedback, and coaching to reinforce performance and engagement.
Strengthens community presence through outreach, partnerships, and financial wellness initiatives that reflect our commitment to impact.
Identifies and executes opportunities for physical branch expansion and strategic partnership to grow market share in WNY.
Skills & ExperienceQualifications That Will Help You Thrive
Bachelor's degree in Business, Finance, or related field; MBA preferred.
10-15 years of progressive leadership experience in retail banking or financial services, with a proven track record in branch operations, member engagement, and strategic execution.
Proven success in launching new retail locations, entering new markets, or scaling member acquisition strategies.
Demonstrated ability to set strategic direction, lead high-performing teams, and deliver measurable results.
Strong financial acumen, with experience in budgeting, forecasting, and performance analysis.
Proficiency in leveraging data and analytics to inform strategy and decision-making.
Skilled in cultivating partnerships and cross-functional collaboration to advance organizational goals.
Proven success in driving execution, inspiring excellence, and leading change in dynamic environments.
Proven ability to build and lead diverse teams, foster diversity of thought, and create inclusive environments that support innovation and performance.
Commitment to delivering exceptional member service, fostering employee engagement, and advancing community impact.
Master's degree in Business Administration or related discipline preferred.
Experience leading growth-focused initiatives in retail banking, particularly in emerging or expansion markets preferred.
Experience leading digital transformation initiatives in a retail banking environment preferred.
Background in community engagement and financial wellness initiatives preferred.
$177k-299k yearly est. 21d ago
Associate Director of Operations Training & Development
Linde 4.1
Chief executive officer job in Tonawanda, NY
Associate Director of Operations Training & Development-26000015 Description The Associate Director of Operations Training & Development will lead the strategic design, implementation, and continuous improvement of LGUS's Operations and Safety training programs.
A key focus of this role is overseeing the operations of national training centers and managing the Learning Management System (LMS), ensuring seamless scheduling, documentation, and participant support across all locations.
The Associate Director will also manage a team of training professionals and collaborate cross-functionally to build a robust talent pipeline, strengthen technical and leadership capabilities, and support the long-term growth of LGUS's workforce.
This includes responsibility for technical (TTOP), leadership (LTOP), and hydrogen (HYTOP) training programs, which are essential components of the company's workforce development strategy.
Key Responsibilities: Operation Training Team Management:Manage a team of 3-5 employees.
Oversee training development projects, prioritization and scheduling.
Provide input on budget and monitor spending.
Implement processes to improve project management and communication within the team.
National Training Centers:Ensure that processes and documentation used to manage centers are applied and up to date.
Oversee annual class scheduling process and catalog updates.
Respond to employee and participant concerns.
LMS Management:Oversee training assignments, reporting, impact of upgrades and changes, use of vendor products.
Troubleshoot issues and Initiate needed improvements.
Ongoing maintenance of new and updated web-based courses.
Advise on LMS course structures and course frequencies.
Leadership & Technical Programs Strategy & Development:Develop and implement training programs and strategies that support technical capability building and leadership development.
Lead the design and evolution of TTOP, LTOP, and HYTOP to meet emerging business needs.
Collaborate with stakeholders to identify skill gaps and align programs with talent pipeline goals.
Oversee initiatives that cultivate SMEs in hydrogen technology, advanced engineering, and plant operations.
Ensure training content reflects current technologies, industry trends, and LGUS operational processes.
Leadership & Technical Program Management & Delivery:Direct the creation and deployment of engaging, scalable training modules across LGUS locations.
Partner with SMEs to ensure content quality, relevance, and alignment with operational excellence.
Leverage modern tools and delivery methods to enhance accessibility and impact.
Establish and track metrics to evaluate program effectiveness, knowledge retention, and workforce readiness.
Analyze feedback and outcomes to drive continuous improvement and innovation.
Ensure training initiatives support long-term business objectives.
SH&E Support:Management of training courses, identify updates needed, and creation of new course.
Respond to roster entry tool issues and initiate needed improvements.
Orient new SH&E managers and specialists to training databases and reporting.
Manage the LGUS safety meetings and other training-related information to SH&E.
Maintain SH&E training site and NESO launch pad.
Training Development:Oversee vendor conversion of web-based courses and upload into LMS.
Prioritize, plan and develop new or edited safety content (instructor-led, web-based, etc.
) Qualifications Qualifications:Education:Bachelor's in technical education, engineering or related field (Master's preferred).
Experience:7+ years in training program design and management.
Proven success in workforce development and cross-functional collaboration.
Experience leading teams and managing enterprise training systems.
Key Competencies:Strategic ThinkingProgram Execution & ScalabilityStakeholder EngagementLeadership & Technical DevelopmentInnovation & Continuous ImprovementSafety & ComplianceAbility to travel ~30% About Linde:Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion.
We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
Culture:At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion.
Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
For more information about the company and its products and services, please visit www.
linde.
com.
Salary:Pay commensurate with experience.
Open to salary range $122,025 - $178,970.
Benefits:Linde Gases US offers competitive compensation and an outstanding benefits package.
Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth.
Additional compensation may vary depending on the position and organizational level.
Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
#LI-MM1Primary Location Illinois-Burr RidgeOther Locations New York-TONAWANDA, Texas-The WoodlandsSchedule Full-time Job - SHEQUnposting Date Ongoing
$122k-179k yearly Auto-Apply 21d ago
Chief Operating Officer
Staffbuffalo
Chief executive officer job in Niagara Falls, NY
Chief Operating Officer (COO)
Are you an experienced operations executive passionate about delivering outstanding guest experiences and overseeing complex organizational functions? StaffBuffalo is excited to partner on an incredible opportunity for a Chief Operating Officer (COO) with a leading cultural organization in Western New York. This full-time, in-person position offers a competitive salary of $105,000-$115,000 per year and the chance to play a pivotal role in shaping visitor engagement, facility operations, and long-term growth.
The Chief Operating Officer (COO) will report to senior leadership and will be a key member of the executive team, responsible for ensuring smooth daily operations across guest experience, facilities, and information technology services. This role will also support long-range planning, capital projects, and strategic initiatives that directly impact the growth and success of the organization. With a strong team in place and a dedicated community of staff and supporters, this is an exciting opportunity for a leader with hospitality, tourism, nonprofit, or facilities expertise who thrives in a collaborative, mission-driven environment.
This is a full-time, on-site role in Niagara Falls, NY.
Responsibilities:
Lead and oversee guest experience, facilities, and IT operations, ensuring smooth and efficient daily functions.
Maintain a high-quality visitor experience by setting and upholding strong customer service standards.
Partner with department heads on staffing, budgets, and operational strategies aligned with the strategic plan.
Supervise facilities operations, including maintenance, permits, contractor oversight, safety, and capital projects.
Ensure compliance with safety, accreditation, and security standards across all operations.
Collaborate with senior leadership to support long-range planning, new initiatives, and capital project development.
Represent the organization with community partners, government agencies, and regulatory entities.
Provide leadership, coaching, and development opportunities to department leaders and frontline managers.
Support Board of Trustees presentations and strategic planning discussions.
Qualifications:
Bachelor's degree in Business, Nonprofit Management, Hospitality/Tourism, Public Administration, or related field (advanced degree preferred).
10+ years of progressive leadership experience in operations, hospitality/tourism, or similar cultural organizations.
Strong knowledge of facilities oversight, guest engagement, and operational safety standards.
Experience managing multi-department teams, budgets, and capital projects.
Confident communicator with strong presentation and interpersonal skills.
Ability to work evenings/weekends as needed and travel occasionally.
Valid NYS driver's license required.
Compensation & Benefits:
$105,000-$115,000 per year, depending on experience
Comprehensive health, dental, and vision insurance
401(k) retirement plan with employer match
Generous PTO and paid holidays
Professional development opportunities
The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.
First time working with a
Recruiter
? No problem! We make the process as smooth and straightforward as possible. Communication is key - to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.
StaffBuffalo
is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
$105k-115k yearly 60d+ ago
GCIB - COO Organization Global Corporate Banking COO Business Support Manager, VP
Bank of America 4.7
Chief executive officer job in Charlotte, NY
Our Global Corporate & Investment Banking (GCIB) business focuses on building long-term relationships with large U.S. and multinational corporations, financial institutions and financial sponsors. GCIB provides strong advisory expertise, capitalizing on powerful mergers and acquisitions, corporate banking, treasury, debt and equity product expertise to deliver integrated financial solutions.
The Global Corporate Banking (CBK) business, which is part of GCIB, delivers credit, financing, cash management, payments and risk management solutions to more than 2,200 multi-national corporations around the world. Our global team of bankers, in partnership with the other lines of business, provide top-ranked product solutions, regional and cross-border expertise, and best-in-class service quality to corporate, financial institution and multinational clients.
Job Overview
The Business Support Manager partners closely with and works directly for the CBK COO. Together, they serve as strategic advisors to the Business Head and leadership team, focused on driving productivity and initiatives to help lead and manage their global business. Some key areas of focus include business strategy and planning, senior management presentations, client franchise analyses, business and banker performance measurement, competitor benchmarking, client information systems development/enhancements, internal and external communications, and business initiatives. Business Support Managers are called upon to:
Develop and generate performance reports focused on raising business and team performance using Excel, PowerPoint and other business intelligence reporting tools to help the group leaders more effectively manage their businesses
Assist in creating business presentations on strategy, business performance, planning initiatives and other materials for internal and external audiences
Support process improvement, technology enhancements, and required governance for roll-out and sustainability
Communicate and interact with team members across business manager functions, finance, enterprise credit, operations and technology
Assists in execution of business governance activities including identification and management of issues and monitoring and testing of controls for the business
Assist with a variety of ad hoc assignments, typically with time constraints and quick turnarounds
Administrative duties related to ensuring accurate data in our internal systems that drive many of the underlying business processes
Qualifications
Seeking an ambitious, independent, and hardworking candidate with an interest in Corporate Banking.
An ideal candidate would have 5+ years of financial
Operations, and general business support experience in the corporate & investment banking business, though lack of experience is not a barrier to a candidate who proves willing to put in the effort to learn quickly.
Bachelor's degree is required and some financial background is helpful.
Intermediate to advanced excel and powerpoint experience is essential in the role.
Candidates must demonstrate a combination of business aptitude, quantitative skills and strong written and verbal communication skills. Business Support Managers are required to manage several projects at once and work effectively as an individual and as part of a team.
Key characteristics
Attention to detail, ability to grasp concepts quickly,
Ability to multi-task
Experience in managing critical projects and achieving successful results
Initiative, leadership, strong work ethic, positive attitude, and the ability to work effectively under pressure and tight deadlines
Absolute professional integrity and team focus are essential.
The job is demanding and challenging and offers tremendous opportunity for growth, access to senior leadership, and the potential for taking a dynamic role in shaping your career.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range$100,000.00 - $175,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$100k-175k yearly Auto-Apply 60d+ ago
Executive Director of CAAS
Ascend Partner Firms
Chief executive officer job in Buffalo, NY
About Ascend
At Ascend, we understand the struggles that accounting & finance professionals face in traditional public accounting firms - from rigid hierarchies, overwhelming workloads, and the elusive work-life balance. It's time for a transformative change. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number; you're a valued member of a community that supports & celebrates your professional & personal fulfillment. Our mission is to transform the public accounting experience into one where work-life harmony is a reality, and where your career advancement is supported by a nurturing network and comprehensive resources.
Ascend empowers entrepreneurial CPAs to reach their goals with an innovative growth model that brings our partner firms into the new age. Backed by private equity from people-focused Alpine Investors, Ascend is building a modern platform for regional accounting firms that enables them to stay independent while having access to resources of a large CPA firm. These resources include growth capital, robust talent acquisition, best-of-breed technology, a catalytic leadership system, shared back-office services, and modernized equity incentives.
Founded in January 2023, Ascend attained revenues sufficient to qualify it as a Top 100 U.S. accounting firm within six months of operation. Explore Ascend, where your career soars without sacrificing your quality of life.
About Tronconi Segarra & Associates
We are a top 3 accounting and advisory firm in Western New York with nearly 140 partners and associates, including 70 CPAs serving clients across the U.S., Canada, Europe, and South & Central America. We serve all industries and have deep expertise in small business, manufacturing, education, e-commerce, aerospace & defense, construction, insurance, professional services, private equity, non-profits, and government entities. Our key services include Tax Advisory services, M&A/Transaction Advisory services, State & Local Tax services, Client Accounting & Advisory Services (CAAS), Audit & Attestation Advisory services. We have many additional services that we specialize in. We strategically partnered with Ascend, an accounting firm platform, in 2025 to expand our footprint and enhance our capabilities and service offerings to our clients.
The Team You Will Join
At Tronconi Segarra & Associates (TSA), we empower every client to become his or her best and most confident self through the responsible provision of high-quality financial and business services, products and information. Over the years, our clients have told us that our solutions have made a difference in their businesses and given them the confidence to take the next steps - buy or sell a business, expand a plant, open a new branch, hire additional employees, prepare for the next generation to run their business, expand sales to a new country. And we've been with them every step of the way, providing the support, services and information they need to reach the next level of success.
The Opportunity
As the CAAS (Client Accounting & Advisory Services) Service Line Leader, you will be the strategic and operational driver of a $3-$6M practice. This role is designed for a high-impact leader who blends deep advisory expertise with a strong understanding of accounting fundamentals. You will shape the future of the CAAS practice by leading business development, overseeing client relationships, and mentoring a high-performing team. The CAAS practice is growing 30% yoy and needs to maintain this momentum through new go-to-market technology and organizational structure. This is a Director-level opportunity for a visionary professional who thrives in a dynamic, entrepreneurial environment. This role is central to TSA's continued expansion and innovation in advisory services.
How You'll Help Us Build a Confident Future:
Practice Management
Lead the strategic direction, financial performance, and operational execution of the CAAS practice.
Drive growth, profitability, and resource allocation aligned to Financial, Client, People, and New Business KPIs.
Serve as the primary point of contact for firm leadership on CAAS-related initiatives and performance.
Expand and stand-up new service offerings that build on transactional accounting & controllership to add CFO Finance, CFO Business Insights, and Trusted Advisor Business Insights services.
Guide teams in identifying opportunities for deeper engagement and value creation.
Business Development
Act as the primary growth engine for the CAAS practice, identifying and converting new business opportunities.
Lead prospecting efforts, client assessments, and proposal development.
Collaborate across service lines to identify cross-sell opportunities and expand client relationships.
Maintain a deep understanding of market trends, client needs, and competitor offerings.
Client Engagement
Oversee key client relationships, ensuring service excellence and strategic alignment.
Deliver high-level advisory services on an ad hoc basis, stepping in where strategic insight is needed.
Lead or support special client presentations (e.g., board-level engagements), while delegating routine CAS delivery to the broader team.
Ensure the new client onboarding process is efficient and seamless.
Drive client awareness of TSA's full suite of capabilities and offerings.
Support client transitions when engagements no longer align with the firm's ideal client profile.
Team Leadership & Culture
Build and mentor a high-performing management team, preparing future leaders for advancement.
Foster a culture of strong ownership, accountability, innovation, and continuous improvement.
Provide direct feedback and coaching to team members and, when necessary, clients.
Share responsibility for recruitment and talent development with firm leadership.
Strategic Operations & Systems
Partner with internal teams to streamline processes, improve data integrity, and enhance system efficiency.
Advocate for process improvements in collaboration with other firm service offerings.
Evaluate and implement technology solutions across integrated Cloud-Based GL, Workflow, Controller Tools, and Reporting & FP&A capabilities.
What You Need to Succeed (Required Qualifications):
Bachelor's degree in Accounting, Finance, or related field.
CPA, CGMA, or equivalent professional certification.
10+ years of experience in professional services (public accounting, consulting, or investment banking).
Proven success in leading /building a practice or business unit with measurable growth and profitability.
Deep understanding of accounting principles (GAAP, accrual, cash basis) and advisory services.
Strong business acumen, with the ability to translate financial data into strategic insights.
What Will Give You an Edge (Additional Skills)
Background in audit or tax with a strong appreciation for advisory.
Experience in pricing strategy, client segmentation, and proposal development.
High emotional intelligence and ability to navigate complex client and team dynamics.
Entrepreneurial mindset with a focus on innovation and measurable outcomes.
Success Measures
Practice revenue growth (20-30% yoy).
Client satisfaction and retention (Client Net Promoter Score of 50+, Client net retention %).
Expansion of advisory services and cross-sell success (# New Clients Added, % of Clients with multiple advisory services).
Team engagement, development, and retention (Employee Net Promoter Score of 30+).
Operational efficiency and successful implementation of strategic initiatives (Revenue per Employee, Gross Margin %).
The annual base salary range for this role is $140,000-$160,000. This range includes the anticipated low and high end of TSA's salary range for this position. Actual compensation may vary based on various factors, including experience, education and/or skill level.
At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
$140k-160k yearly Auto-Apply 60d+ ago
Exec Dir Of Customer Service
Seneca Erie Gaming Corporation
Chief executive officer job in Niagara Falls, NY
The Executive Director of Customer Service is responsible for overseeing and optimizing the entire customer service operation at all SGC properties. The Executive Director of Customer Service's primary focus will be on ensuring exceptional guest experiences, maintaining high service standards, and fostering a culture of excellence in customer satisfaction. All functions will be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives and in compliance with the SGC's Gaming Compact and all other applicable laws and regulations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Develop and implement customer service strategies aligned with the SGC's goals and values.
2. Establish and enforce service standards and protocols to ensure consistency and excellence in guest interactions across all touchpoints.
3. Create and communicate well-defined guest service expectations and appropriate processes to help team members meet guest service goals.
4. Continuously innovate and improve customer service processes to elevate the overall guest experience.
5. Coordinate training programs to equip staff with the skills needed to provide exceptional service, including conflict resolution and effective communication.
6. Implement measures to monitor, assess, and maintain high-quality service levels, addressing any shortcomings promptly.
7. Collaborate with other departments to ensure a seamless and integrated guest experience, including assisting with revising department processes and/or policies.
8. Ensure that customer service practices adhere to regulatory requirements and industry standards.
9. Execute programs to recognize and reward employees who provide excellent guest service.
10. Use analytical skills and ability to produce reports and data trending to influence key leaders to understand the interdependency of service components.
11. Utilize guest feedback, surveys, and other metrics to analyze trends, identify areas for improvement, and make data-driven decisions.
12. Prepare accurate and informative reports containing conclusions and recommendations
13. Oversee the handling of guest complaints and escalations, ensuring swift and satisfactory resolution.
14. Lead, mentor, and inspire a diverse team of customer service representatives, supervisors, and managers.
15. Conduct observations, focus groups, and informal guest intercepts in order to evaluate effectiveness of key service delivery systems.
16. Observe team member and guest interactions to proactively identify existing or potential service failures and discuss areas for improvement to prevent future service breakdowns.
17. Build relationships with department leaders at all properties and hold meetings regularly to review customer service data, validate the utility and accuracy of the data being used for decision making purposes, and educating departments on data interpretation.
18. Communicate with the senior management team on an on-going basis relative to customer service strategy and progress.
19. Research new and innovative ways of improving guest satisfaction and work applications.
20. Work with vendors to make continuous improvements to customer service applications and programs.
21. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
22. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
23. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
24. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
25. Attend all necessary meetings.
26. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Bachelor's Degree required.
3. Six Sigma / Continuous Improvement certification preferred.
4. Must have ten (10) years of casino management experience
5. Must have five (5) years of customer service experience in a casino atmosphere that includes gaming customer service experience.
6. Must have experience in developing and interpreting data analytics and KPI's; preparing recommendations on performance improvement measures; and assessing strategic improvement initiatives.
7. Must have excellent computer skills including advanced skills in Excel, Word, PowerPoint, and database management.
8. Must have experience with Gaming systems: (ACSC, Bally BI, etc)
9. Must have excellent customer service skills.
10. Must possess and maintain a valid driver's license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
11. Must have strong analytical skills as demonstrated by interpretation of complex statistical trending data.
12. Must work well in a team environment.
13. Must be available to work weekends, holidays and peak times, as needed.
Language Skills and Reasoning Ability:
1. Must demonstrate excellent verbal and written communication skills.
2. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
3. Must possess interpersonal and negotiating skills necessary to manage others and communicate with all levels of management and clientele.
4. Ability to use discretion and maintain confidentiality when handling sensitive material.
5. Ability to plan long-term goals and the financial knowledge necessary to develop and maintain detailed financial records.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino/hotel.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, employees, and members of the business community in all situations.
3. Must have adequate manual dexterity to operate office equipment.
4. Occasional light lifting required.
5. Occasional travel necessary.
Salary Starting Rate:$143,000.00
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
$143k yearly Auto-Apply 36d ago
Vice President - Implementation Team Lead, TD Securities
TD Bank 4.5
Chief executive officer job in Charlotte, NY
Hours:
40
Line of Business:
TD Securities
Pay Detail:
$108,160 - $225,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
As Implementation Manager Team Lead, you will be responsible for optimizing and overseeing the end-to-end implementation of commercial card programs, ensuring both client satisfaction and operational efficiency. In this leadership role, you will guide and support a team of implementation specialists, providing direction, mentorship, and performance feedback to foster continuous development and high standards of delivery. You will manage the transition from sales to delivery, engaging with clients through kickoff and ongoing meetings to review and define program setup requirements, troubleshoot issues, and ensure successful onboarding. The Team Lead will analyze customer data to prioritize commercial card conversions, oversee both simple and complex virtual card implementations, and provide post-launch support to guarantee client comfort and program success. You will coordinate cross-functional teams, facilitate intake requests, and drive continuous improvement initiatives, while monitoring and evaluating program performance, reporting status and achievements to senior management, and identifying best practices to enhance implementation quality. Strong project management, executive communication, and critical thinking skills are essential, as is the ability to inspire collaboration and adapt in a dynamic environment
Job Requirements
Optimize the implementation program to enhance client satisfaction and operational efficiency.
Analyze customer data to determine the prioritization of commercial card conversion based on the bank's requirements.
Manage simple card implementations to complex virtual card implementations.
Engage with clients through kickoff and ongoing meetings to review and define program setup requirements and troubleshoot issues/questions.
Complete program setups within the new platform, ensuring clients are comfortable and successfully set up.
Support clients during the launch of their program within the new platform and provide post-launch support.
Use critical thinking skills to identify gaps and challenges within the existing implementation process.
Manage and process intake requests from Salesforce.
Skills/Qualifications required:
Undergraduate degree required
7+ years of experience in implementing card programs or card platforms within the Commercial Card space
Experience in virtual card implementation
2+ years of experience managing a team that conducted card program or card platform implementation
2+ years of experience in client communication and management
2+ years directly managing complex commercial card programs
Desired Qualifications:
Strong communication skills, especially executive-level communications
Project management certification a plus (i.e., PMQ, PMEC, LSSWB, etc.)
Knowledge of working with Commercial Card expense reporting platforms
Understanding of Commercial/Corporate Card implementations
Previous experience of working with the TSYS platform and Salesforce
Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
$108.2k-225k yearly Auto-Apply 18d ago
Managing Director (Chautauqua Symphony Orchestra) & Manager of Artistic Administration (Performing and Visual Arts)/Career Opportunity
Chautauqua Institution 3.8
Chief executive officer job in Chautauqua, NY
The Managing Director, Chautauqua Symphony Orchestra oversees the professional resident orchestra with (74) musicians and fellowship program performing (20+) concerts during the Institution's summer assembly season, including direct responsibility for operating resources, scheduling and production, negotiating and fulfilling contracts with musicians, venues, and vendors, and managing the details of the orchestra's recording, electronic media, and outreach projects. In consultation with the VP, the Managing Director collaborates closely with the Music Director on programming and artistic initiatives for the CSO.
The Manager of Artistic Administration for Performing and Visual Arts (PAVA), in collaboration with the VP, Performing and Visual Arts, and SVP /Chief Program Officer, supports the management of artistic and financial operations, liaises with other CI departments (including marketing, advancement, and finance), and serves as a point person for systems and information in PAVA.
The Manager provides artistic administrative support for the Arts at Chautauqua Institution, with major focus on the Chautauqua Symphony Orchestra, Chautauqua Chamber Music popular entertainment, family entertainment, and Sunday programming in Chautauqua Amphitheater.
About the Opportunity
About Your Work
Managing Director, Chautauqua Symphony Orchestra
Align Chautauqua Symphony Orchestra with the Institution's strategic priorities, values, and artistic, financial, operational, and programmatic goals.
Directly manage the Chautauqua Symphony Orchestra and other classical music artists and ensembles, with the fundamental responsibility to ensure compliance with the orchestra's Collective Bargaining Agreement (CBA).
Function as a content expert and data resource for union negotiations.
In conjunction with the Music Director and VP, responsible for developing programmatic content and booking artists/ensembles for the Orchestra and other classical music.
Provide industry expertise; stay current on Symphony best practices, trends, and potential partnerships.
In partnership with the Institution's Advancement Office, assist with special events and fundraising activities, including identification, cultivation and stewardship of donors for the Orchestra.
Manager of Artistic Administration, Performing and Visual Arts
Serve as administrative and operational support for mission and vision work and long-range planning for Performing and Visual Arts at Chautauqua Institution, with a major focus on Chautauqua Symphony Orchestra, Chautauqua Chamber Music, and other evening and Sunday afternoon entertainment.
Program Chautauqua Chamber Music series, with approval from VP and SVP.
Serve as a cross-functional financial resource partnering with Finance, Accounting, Payroll, Human Resources, Marketing/Ticketing, and IT to ensure accuracy of information and data validity across interworking systems for budgetary and cost controls.
Serve as a deputy leader of the core PAVA year-round administrative team, owning team meetings, orchestrating retreats, and serving as an on-site resource during fall-winter-spring for a hybrid team.
Assist with administrative tasks related to talent management and the employment lifecycle through recruitment, selection, onboarding, operational oversight, development/training, performance management, and retention/succession management for PAVA employees.
Serve as the hiring manager and direct supervisor for seasonal artist liaisons, symphony employees, including personnel manager, music librarian, stage manager, and other seasonal and year-round employees as needed.
Ensure compliance with federal and state laws regarding performing rights, licensing, and safety.
Liaise with the Housing & Travel Coordinators to ensure effective and timely accommodation, transportation, and manage changes/emergencies to provide an overall seamless experience for artists visiting the Institution.
Perform accounts receivable/payable function through Finance for completion and submission of forms and payments for performing rights organisations (ASCAP/BMI/SESAC) and other third-party organisations.
Serve as project manager for occasional large-scale cross-departmental projects, when appropriate.
Provide departmental representation and operational support during specific programs as assigned, which will require a deep engagement in the arts and an added commitment of evenings and weekends during the summer assembly season.
About You
Education & Experience
Demonstrated practice and competency for 5+ years in arts administration, nonprofit management, or a related field-with a solid understanding of artistic planning and operations for a union orchestra-is required.
A degree in arts administration, nonprofit management, business administration, or a related discipline-or an equivalent combination of education and experience-is preferred.
Proven experience building and sustaining a national-level professional network to support strategic and operational initiatives is preferred.
Knowledge, Skills, and Abilities
Strong project management skills, with the ability to oversee multiple initiatives simultaneously and experience in planning, executing, evaluating, and improving complex organisational processes.
Excellent organisation and task management skills and attention to detail; meets deadlines promptly, able to draft, review, and process a high volume of documents, including offers and contracts, in a timely manner.
Excellent communication skills, with the ability to engage diverse internal and external stakeholders-musicians, staff, partners, and community stakeholders-on nuanced topics in clear and compelling ways.
Technological proficiency with modern organisational and production tools, including Microsoft Office applications, and the ability to quickly learn and use NetSuite, ArtsVision, and other software.
Experience designing and managing operational systems that support artistic planning, production workflows, revenue generation, and institutional effectiveness.
A demonstrated commitment to Inclusivity, Diversity, Equity, and Accessibility (IDEA), with the ability to lead in ways that create belonging, respect diverse perspectives, and broaden access to classical music.
Strong management and oversight capabilities, including strategic and operational planning, budgeting and financial oversight, resource allocation, staff management, and team development - particularly in mentorship of seasonal and entry-level colleagues.
A leader who is value-driven and committed to organisational health, who builds and improves systems, drives routine and long-term priorities, anticipates challenges and opportunities, and adapts effectively in a fast-paced performing arts environment.
Total Rewards for Our Talent
The compensation range for this opportunity starts at $70,000/annual and, with demonstrated experience and qualifications, candidates may earn up to $78,000/annual. Chautauqua Institution's competitive compensation and benefits suite includes a national health insurance network with Highmark, flexible spending (or health savings) account options, dental and vision insurance, complimentary life insurance, wellness incentives, an employee assistance program, supplemental life insurance, and long-term disability options. The Institution supports planning for retirement through a discretionary employer retirement plan contribution, which has recently been 6% of gross compensation following the designated service period.
About Your Department
The Performing and Visual Arts (PAVA) department's aim is to expand the lives of our audience (and employees) within and beyond the Institution's gates through the power of the performing and visual arts. The team brings artist and creator visions to life by providing behind-the-scenes support for events and programs. The PAVA portfolio includes the Chautauqua Symphony Orchestra, Chautauqua Opera Company, Chautauqua Theater Company, Chautauqua Visual Arts, Arts Education, and PAVA Schools - including the School of Music and School of Dance, as well as the following series: popular entertainment, chamber music, and family entertainment. During the summer assembly, PAVA mounts multiple events each day across multiple venues.
About Your Work Schedule & Location
This position is based on-site at Chautauqua Institution's Main Campus in Southwestern New York (Chautauqua County), but may require some travel. The schedule is full-time. The typical schedule outside of the summer assembly is Monday-Friday, 9am-5pm. The schedule will include evening hours and weekends, during the summer assembly and occasional off-season projects.
About Chautauqua Institution
Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conference, and events organisation.
About the Referral Program
Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90 days from the first physical date of work. In the case of seasonal positions working less than 6 months, the new candidate must remain actively employed for at least 30 days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.
$70k-78k yearly 34d ago
Director of Black Water Acres
The Arc Erie County 4.3
Chief executive officer job in Alden, NY
Location: Alden, NY I Full-Time, Exempt, $90k - $115k (annual- based on experience) The Arc Erie County NY is seeking a visionary leader to launch, develop and oversee Black Water Acres- a new, 150-acre inclusive property combining agriculture, hospitality, and programming for children and adults with developmental disabilities.
This unique opportunity will build an innovative, sensory-informed destination that promotes inclusion, learning and community connection
Reporting to the CEO, the Director will manage all operations including horticulture, event and hospitality services, property management, and program development. This role will also collaborate with leaders within our agency programs such as our Day Habilitation, Support Employment (SEMP), Community-Based Pre-Vocational (CPV) Respite, and ACCES-VR.
Qualifications:
Master's degree (business administration, Nonprofit Management, Human Services, Horticulture and/or Agriculture, Hospitality, Special Education, Rehabilitation Counseling or another closely related developmental disabilities field) + 7 years of leadership experience
Or bachelor's degree (same as above) + 10 years of leadership experience
Must have knowledge of OPWDD programs and regulation (required)
Proven success in launching and managing large-scale projects.
Strong strategic, financial and team leadership skills
This position also includes:
Affordable health, dental, vision, and life insurance
Excellent work-life balance
Room for advancement
On demand pay
Working with experienced management
Paid training
Automatic Paid Time Off (PTO)
Tuition Reimbursement
10 paid holidays off
Employee discounts
Help shape the future of Black Waters Acres- where innovation, nature and opportunity meet!
Our full is listed below:
Job Title:
Director of Black Water Acres
Department:
Administration
Job Grade:
9
Position Summary:
The Director of Black Water Acres, reporting directly to the ChiefExecutiveOfficer (CEO), and working with senior leadership, will serve as the visionary leader and primary operator of a startup venture that will provide programming for children and adults with developmental disabilities and an inclusive and sensory informed environment that will promote learning, training, working and playing.
The position will oversee container farming and horticulture development of flowers and various crops, event and hospitality operations, property management, and lead collaboration efforts to expand existing agency programs that operate under the Office of People with Developmental Disabilities (OPWDD) and Special Education programs and regulations. Specifically, expanding programs such as Community Based pre-vocational (CPV), Day Habilitation programs Without Walls, Supportive Employment (SEMP) and Respite. Also, the ACCES-VR program under the Office of Special Education and Vocational Rehabilitation. Additionally, the role will develop and implement innovative enrichment programs including, but not limited to, art, music and therapeutic experiences for individuals aged 3 - adult on the Black Water Acres farm.
This is a high-impact leadership role requiring OPWDD program knowledge and/or Special Education knowledge and a strong business acumen with a proven track record in building and successfully executing large-scale, multi-faceted projects from the ground up.
Program Description:
Black Water Acres is a newly established division of The Arc Erie County, a nonprofit organization dedicated to serving children and adults with developmental disabilities. Situated on 150 acres in Alden, NY, Black Water Acres will be home to innovative programs combining agriculture, hospitality and training, to expand opportunities for individuals served by the agency. Black Water Acres will be an accessible farm and four-season site offering adaptive workforce training, outdoor recreation, accessible horticulture, supportive employment, habilitative services and conference, meeting and event space. This site is being created in a sensory-informed manner providing the opportunity to experience nature and the outdoors. Vocational training on site will include every step from planting and harvesting to cooking and sale. With both a community garden and accessible greenhouses, Black Water Acres will provide growing space and meaningful inclusion for the people we support as well as community members.
Reporting Relationship:
Receives direct supervision from the ChiefExecutiveOfficer. Provides direct administrative and program supervision to the professional and support staff in various positions throughout Black Water Acres and its various programs. As this is a newly created position, the Vice President will develop the staffing structure for the program which may include direct reports such as a Farm Manager, Hospitality/Culinary Manager, and other additional staff as operations expand.
Collaborative Internal Partnerships with the Executive Team, Agency Program Directors, Managers and Coordinators in the following programs: CPV, WOW, SEMP, Respite, and ACCES-VR.
Job Duties and Responsibilities:
Primary Responsibilities
Under the direction of the CEO, serves as the primary architect and executor of the Black Water Acres future vision and strategic plan.
Build and lead high-performing teams in horticulture, hospitality, culinary, event planning, and property operations.
Ensure compliance with all OPWDD and State Special Education regulations and other applicable state/federal requirements.
Develop and oversee budgets, financial forecasts, and revenue-generating opportunities.
Foster community and corporate partnerships to advance mission and sustainability.
Work collaboratively with existing agency leadership to integrate Black Water Acres into broader service delivery, specifically with but not limited to the following programs: CPV, WOW, SEMP Respite, ACCES-VR.
Assist in development of marketing and promotional strategies for both horticulture and event enterprises.
Oversee risk management, property safety, and regulatory compliance across all areas.
Champion innovation, inclusion, and excellence in every aspect of programming.
Key Areas of Oversight
Horticulture & Farm Management
Supervise and oversee the development of year-round container farming operations.
Guide production of a variety of crops, potentially flower and vegetables, to support community needs and agency programs.
Build and manage partnerships with local agricultural, environmental, and community organizations including potential purchasers of products such as supermarkets.
Plan and oversee the Alden Farmer's market.
Evaluate agricultural production goals on an ongoing basis.
Property Oversight & Program Expansion
Direct long-term stewardship, maintenance, and development of the 150-acre property.
Collaborate with agency directors to expand agency programs (CPV, WOW, SEMP, Respite, Acces-VR) onto the property.
Collaborate with the executive leadership team to develop and strengthen vocational training programs in culinary arts, hospitality, carpentry, horticulture, janitorial and maintenance for individuals served by the agency.
Event Development & Hospitality
Oversee the opening and ongoing operations of an on-site event center to host conferences, weddings, showers, retreats, and community gatherings and develop long term full service hospitality services on the property.
Develop and supervise the Hospitality/Culinary program, ensuring exceptional customer experience and program integration with the developmentally disabled individuals we serve.
Drive revenue-generating opportunities through event planning, culinary training, and hospitality services.
Children's Programming
Develop and integrate inclusive, fully adapted programs that are sensory informed, therapeutic and use the language enrichment model.
Develop music, art and other therapeutic programs in collaboration with The Arc's Maryvale school, Green Acres pre-school, school districts and other school age groups.
Service Management
Identifies underserved populations and creates new programing with advisement from the Executive Team.
Monitors all service activities to assure the quality, continuity, and comprehensiveness of service to individuals receiving services.
Evaluates staff performance consistent with Agency performance evaluation guidelines and procedures; makes recommendations up the chain of command for promotion, increments, and termination.
Assesses staff training needs, assures provision of job-related training for all assigned staff and volunteers.
Participates in the recruitment, selection, and termination of staff for all Black Water Acres positions.
Assures implementation of Agency policies regarding orientation of new staff.
As needed, will work directly with the individuals we serve to develop jobs appropriate to their desires, talents, and capabilities.
Evaluates program's capacity ongoing and provides recommendations for growth in services and staffing.
Completes mandatory training requirements set forth by funding sources.
Service Administration and Coordination
Assures that direct service activities are coordinated and carried out, and that all service records are adequately maintained.
Assists in the evaluation of program effectiveness from previously stated goals, objectives, and criteria and makes recommendations up the chain of command.
Ensures that all statistical and service records are adequate, accurate and up-to-date, and that required reports are forwarded to Chief Operating Officer.
Informs staff of Agency policies, procedures, program plans and other relevant information to assure coordination of information between the other Supports and Services/Programs and their supervisors.
Establish working relationships with community resources, referral agencies and supportive services in order to ensure the provision of comprehensive services to clients.
Completes all other job duties as assigned.
Qualifications and Education Requirements:
Master's degree in Business Administration, Nonprofit Management, Human Services, Horticulture and/or Agriculture, Hospitality, Special Education, Rehabilitation Counseling or another closely related developmental disabilities field PLUS a minimum of 7 years of leadership experience in nonprofit management, business operations, program development, or related fields.
OR
Bachelor's degree in Business Administration, Nonprofit Management, Human Services, Horticulture and/or Agriculture, Hospitality, Special Education, Rehabilitation Counseling or another closely related developmental disabilities field PLUS a minimum of 10 years of leadership experience in nonprofit management, business operations, program development, or related fields.
PLUS
Knowledge and direct experience with OPWDD programs and regulations is required.
Proven ability to launch, manage, and scale complex, multi-disciplinary initiatives. Strong financial management, budgeting, and strategic planning skills.
Demonstrated ability to foster community partnerships and business relationships. Excellent communication, collaboration, and project management skills.
Key Competencies & Personal Attributes
Visionary & Strategic Thinker - able to see the big picture while executing details.
Business Acumen & Entrepreneurial Mindset - capable of driving mission-aligned revenue.
Adaptability & Flexibility - thrives in a fast-changing, start-up environment.
Decisive Leadership - confident decision-maker with a high tolerance for risk.
Collaborator & Relationship Builder - skilled in working across teams and with the community.
Innovative & Creative - develops solutions and programming that break new ground.
High Energy & Execution Focus - delivers results, not just plans.
Essential Job Functions:
Physical demands and Exposure Risk outlined on attached form (A)
Mental Requirements:
The ability to perform critical thinking and perform complex problem-solving skills; write in clear, organized and persuasive manner; show good judgment, have good math & decision skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly. Must be a good networker and relationship builder.
Human Relations Skills:
The ability to communicate with individuals in a positive manner; both oral and written; ability to engage in active listening; demonstrate the ability to serve as an appropriate role model to staff supervised, co-workers and program participants; the ability to provide supervision in a positive manner with timely feedback and constructive direction; and ability to counsel and mentor staff consistent with the Agency values and mission. Receive supervision instruction in a positive manner. Adhere to and administer Agency's policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times.
Equipment Operation:
The ability to operate office equipment, such as, computer, copier, fax machine, etc.; ability to operate agency vans and cars; ability to operate light machinery and train staff on the operation of such as needed.
Agency Principles:
All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.
Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.
Good attendance is vital for the efficient and effective operation of quality programming and agricultural production and is an essential job function of this position.
This position is EXEMPT from the overtime requirements of the Fair Labor Standard Act.
The Arc Erie County New York retains the right to change this job description at any time
$90k-115k yearly 15d ago
Chief of Staff (Office of the CEO)
Dualentry
Chief executive officer job in Centerville, NY
Founded in 2024, DualEntry is one of NYC's fastest-growing AI startups.
DualEntry is changing the future of ERP. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry as their accounting system of record. We're making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past.
We operate with urgency and ownership. We move fast.
Why This Role Matters Now
Since launching 18 months ago, we've raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we're growing our team.
You'll be joining at an early and defining moment. Move at rocket speed, build the next massive ERP behemoth.
Reporting directly to the CEO, you will work on company-wide strategic projects and ensure every team runs at maximal operational effectiveness. This role will “wear many hats” and requires thorough problem-solving across a variety of areas within the company.
This is for someone who's intensely mission driven, has outlier work ethic, thrives in chaos, moves fast, holds absurdly high standards, and wants to go all out for the next 24+ months as we scale through the next phase of growth.
Where you'll create impact
Lead special projects for areas the Co-Founder personally oversees
Drive cross-functional follow-through across Product, Engineering, GTM, Brand and Partnerships
Prepare the CEO for all key engagements and decisions, and when needed act as his stand-in
Prepare CEO for enterprise sales conversations, partner meetings
Lead weekly business and KPI reviews: set the agenda, surface the right data, and ensure decisions and follow-ups are tracked
Proactively resolve problems, and deal with issues before they escalateto the CEO
Develop compelling content and narratives for the CEO for internal and external meetings (company presentations, investors presentations, external interviews and appearances, key meetings, keynotes, podcasts, etc.)
Own communications from the CEO's office to internal and external stakeholders
Collaborate with the CEO and other executive leaders to define long-term strategic goals and develop clear operational plans to achieve them
Work with teams to improve our best practices, lean process flow, and patterns of behavior
Develop frameworks for assessing new business opportunities
Gather and analyze both quantitative and qualitative data to make informed operational decisions
Attract top-tier talent to join our driven team
Support quarterly and annual planning, especially for Product & Engineering, ensuring priorities are clear and staffed
Act as an extension of the CEO in select meetings and internal reviews
Create clarity in ambiguous areas and maintain alignment as priorities evolve
Act as a trusted advisor to the CEO and leadership, elevating insights and analysis on company operations, key management decisions and other areas
What sets you up for success
4+ years in consulting, operations, strategy, or product at a high-growth tech company
Highly organized; loves structure, process, and follow-through
High agency, takes ideas from 0 → 1 without handholding
Strong analytical, problem-solving, and interpersonal skills
Operational & analytical rigor to build financial models and charisma to stand in for the CEO
Exceptional written and verbal communication
Thrives in high-growth, fast-changing environments
Low ego, high ownership; does what's needed
Fast executor
Strong business instincts; understands products, markets, and technical concepts
Seamlessly switch altitudes from strategy to execution
Outlier work ethic: works smart and hard
Positive, inspiring influence on every team
Excited to work in-office 5 days/week
Nice To Have
Entrepreneurial experience or at an earlier stage high growth technology company
Demonstrated interest in accounting and ERP
Experience working with Product or Engineering teams on sprint planning
Why You'll Thrive Here
Significant equity ownership in one of the top AI companies in the world
You're joining early and will grow with DualEntry
Your feedback shapes the product directly
High-speed culture
High-trust environment with high expectations
Ambitious mission
Compensation & Benefits
Equity: $80,000+
Base salary: $120,000 - $175,000
15 PTO days + 12 public holidays
Full medical, dental & vision insurance
Commuter benefits
401k benefits
On-site team culture - high collaboration, no bureaucracy
We'll cover relocation packages and make the move exciting, not painful!
We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It's hard, it's intense, and it's the most rewarding work you'll ever do.
If you're hungry, driven, and ready to build something massive, climb aboard!
#J-18808-Ljbffr
$120k-175k yearly 3d ago
Chief Operating Officer
Staffbuffalo
Chief executive officer job in Niagara Falls, NY
Job Description
Chief Operating Officer (COO)
Are you an experienced operations executive passionate about delivering outstanding guest experiences and overseeing complex organizational functions? StaffBuffalo is excited to partner on an incredible opportunity for a Chief Operating Officer (COO) with a leading cultural organization in Western New York. This full-time, in-person position offers a competitive salary of $105,000-$115,000 per year and the chance to play a pivotal role in shaping visitor engagement, facility operations, and long-term growth.
The Chief Operating Officer (COO) will report to senior leadership and will be a key member of the executive team, responsible for ensuring smooth daily operations across guest experience, facilities, and information technology services. This role will also support long-range planning, capital projects, and strategic initiatives that directly impact the growth and success of the organization. With a strong team in place and a dedicated community of staff and supporters, this is an exciting opportunity for a leader with hospitality, tourism, nonprofit, or facilities expertise who thrives in a collaborative, mission-driven environment.
This is a full-time, on-site role in Niagara Falls, NY.
Responsibilities:
Lead and oversee guest experience, facilities, and IT operations, ensuring smooth and efficient daily functions.
Maintain a high-quality visitor experience by setting and upholding strong customer service standards.
Partner with department heads on staffing, budgets, and operational strategies aligned with the strategic plan.
Supervise facilities operations, including maintenance, permits, contractor oversight, safety, and capital projects.
Ensure compliance with safety, accreditation, and security standards across all operations.
Collaborate with senior leadership to support long-range planning, new initiatives, and capital project development.
Represent the organization with community partners, government agencies, and regulatory entities.
Provide leadership, coaching, and development opportunities to department leaders and frontline managers.
Support Board of Trustees presentations and strategic planning discussions.
Qualifications:
Bachelor's degree in Business, Nonprofit Management, Hospitality/Tourism, Public Administration, or related field (advanced degree preferred).
10+ years of progressive leadership experience in operations, hospitality/tourism, or similar cultural organizations.
Strong knowledge of facilities oversight, guest engagement, and operational safety standards.
Experience managing multi-department teams, budgets, and capital projects.
Confident communicator with strong presentation and interpersonal skills.
Ability to work evenings/weekends as needed and travel occasionally.
Valid NYS driver's license required.
Compensation & Benefits:
$105,000-$115,000 per year, depending on experience
Comprehensive health, dental, and vision insurance
401(k) retirement plan with employer match
Generous PTO and paid holidays
Professional development opportunities
The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.
First time working with a
Recruiter
? No problem! We make the process as smooth and straightforward as possible. Communication is key - to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.
StaffBuffalo
is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
How much does a chief executive officer earn in Hamburg, NY?
The average chief executive officer in Hamburg, NY earns between $108,000 and $363,000 annually. This compares to the national average chief executive officer range of $104,000 to $354,000.
Average chief executive officer salary in Hamburg, NY