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Become A Chief Knowledge Officer

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Working As A Chief Knowledge Officer

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $90,000

    Average Salary

What Does A Chief Knowledge Officer Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Chief Knowledge Officer

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Chief Knowledge Officer Typical Career Paths

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Average Yearly Salary
$90,000
Show Salaries
$42,000
Min 10%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$190,000
Max 90%
Best Paying Company
Pizza Hut
Highest Paying City
Broomfield, CO
Highest Paying State
Colorado
Avg Experience Level
2.9 years
How much does a Chief Knowledge Officer make at top companies?
The national average salary for a Chief Knowledge Officer in the United States is $90,394 per year or $43 per hour. Those in the bottom 10 percent make under $42,000 a year, and the top 10 percent make over $190,000.

Real Chief Knowledge Officer Salaries

Job Title Company Location Start Date Salary
Chief Commmercial Officer General Electric Company Houston, TX Aug 09, 2016 $700,000
Chief Media Officer, North America Digitas, Inc. New York, NY Oct 17, 2016 $475,000
Chief International Leverage Officer Wal-Mart Associates, Inc. Bentonville, AR Dec 03, 2012 $408,000
Chief International Leverage Officer Wal-Mart Associates, Inc. Bentonville, AR Oct 01, 2011 $400,000
Chief Image Officer The Donna Karan Company LLC New York, NY Sep 03, 2015 $400,000
Chief Image Officer The Donna Karan Company LLC New York, NY Mar 09, 2015 $400,000
Chief Commercial Officer PTC Therapeutics, Inc. South Plainfield, NJ Sep 18, 2013 $400,000
Chief Commercial Officer Sonos, Inc. Santa Barbara, CA Oct 01, 2012 $350,000
Chief Commercial Officer Rio Tinto Minerals, Inc. Greenwood Village, CO Oct 22, 2014 $303,892 -
$475,000
Chief Education Officer America Achieves, Inc. New York, NY Mar 18, 2014 $300,000
Chief Merchandising Officer Giggle, Inc. New York, NY Apr 28, 2016 $300,000
Chief Merchandising Officer U.S. Foods, Inc. Rosemont, IL Jan 10, 2014 $300,000 -
$600,000
Chief Exeutcive Officer Quality Excellence for Suppliers of Telecommunicat Plano, TX Oct 01, 2012 $240,000
Chief Commercial Officer Medtrade Inc. Houston, TX Jul 30, 2015 $226,283 -
$270,000
Chief Digital Officer Chandler Chicco Agency LLC New York, NY Mar 04, 2013 $221,000 -
$225,000
Chief Commercial Officer Rio Tinto Minerals, Inc. Greenwood Village, CO Oct 22, 2012 $220,314 -
$354,778
Chief Digital Officer Unit 7 LLC New York, NY Oct 01, 2011 $215,000
Chief Digital Officer Unit 7 LLC New York, NY Mar 04, 2010 $215,000
Chief Content Officer Commercialize TV LLC New York, NY Jun 05, 2014 $204,194 -
$230,000
Chief Content Officer Institutional Investor LLC New York, NY Jan 08, 2016 $200,000
Chief Talent Officer-Global Dentons Us LLP New York, NY Oct 01, 2014 $164,000 -
$480,000
Chief Commercial Officer Medtrade Inc. Houston, TX Sep 24, 2012 $155,418
Chief Commercial Officer QM Florida Inc. West Palm Beach, FL Feb 16, 2015 $153,109 -
$250,000
Chief Innovation Officer My Cybertwin North America, Inc. New York, NY Jul 20, 2011 $150,000 -
$220,000
Chief Innovation Officer Mycybertwin North America, Inc. New York, NY Jul 20, 2011 $150,000 -
$220,000
Chief Innovation Officer Century Solutions Americas Inc. New York, NY Jul 10, 2013 $150,000

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Top Skills for A Chief Knowledge Officer

  1. Knowledge Management System
  2. Business Development
  3. Deck Crew
You can check out examples of real life uses of top skills on resumes here:
  • Rolled out knowledge management system, managing clients such as Starbucks, Boeing, Intel, Microsoft, and FedEx.
  • Staff recruitment and retention, governing board member, business development community relationship development and community education.
  • Maintained the safety of inmates and personnel by upholding strict safety procedures.
  • Experience in planning and executing heavy lift cargo operations, up to 320 metric tons in weight.
  • Improved overall patient satisfaction (HCAHPS) and exceeded online reputation scoring benchmarks established by hospital division.

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Top 10 Best States for Chief Knowledge Officers

  1. South Dakota
  2. Colorado
  3. Kansas
  4. Nebraska
  5. Minnesota
  6. Virginia
  7. Missouri
  8. Texas
  9. Utah
  10. District of Columbia
  • (20 jobs)
  • (109 jobs)
  • (51 jobs)
  • (34 jobs)
  • (100 jobs)
  • (180 jobs)
  • (86 jobs)
  • (299 jobs)
  • (35 jobs)
  • (99 jobs)

Chief Knowledge Officer Demographics

Gender

Male

51.2%

Female

34.6%

Unknown

14.1%
Ethnicity

White

60.8%

Hispanic or Latino

15.1%

Black or African American

11.5%

Asian

8.3%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

37.3%

French

13.7%

German

7.8%

Mandarin

3.9%

Russian

3.9%

Italian

3.9%

Chinese

3.9%

Swedish

2.0%

Swahili

2.0%

Turkish

2.0%

Hindi

2.0%

Korean

2.0%

Thai

2.0%

Kurdish

2.0%

Albanian

2.0%

Carrier

2.0%

Portuguese

2.0%

Japanese

2.0%

Bemba

2.0%

Hebrew

2.0%
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Chief Knowledge Officer Education

Schools

University of Phoenix

17.9%

Harvard University

8.1%

George Washington University

6.4%

Northeastern University

5.2%

New York University

4.6%

University of California - Los Angeles

4.6%

Walden University

4.6%

University of Missouri - Columbia

4.6%

Northwestern University

4.0%

Pennsylvania State University

4.0%

George Mason University

4.0%

Ohio State University

4.0%

University of North Carolina at Greensboro

3.5%

Auburn University

3.5%

The Academy

3.5%

University of Southern California

3.5%

University of Texas at Austin

3.5%

Villanova University

3.5%

American University

3.5%

University of Arizona

3.5%
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Majors

Business

28.0%

Nursing

13.9%

Marketing

6.7%

Management

6.4%

Finance

6.1%

Communication

3.7%

Health Care Administration

3.7%

Law

3.5%

Psychology

3.2%

Economics

2.9%

Political Science

2.9%

Education

2.8%

Computer Science

2.6%

Accounting

2.4%

Public Administration

2.2%

Elementary Education

1.9%

Journalism

1.8%

English

1.8%

History

1.8%

Educational Leadership

1.7%
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Degrees

Masters

38.6%

Bachelors

32.9%

Other

12.8%

Doctorate

7.8%

Certificate

3.9%

Associate

3.6%

Diploma

0.4%
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