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Chief nursing officer vs service director

The differences between chief nursing officers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a chief nursing officer and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $104,466 average annual salary of a chief nursing officer.

The top three skills for a chief nursing officer include patients, CNO and rehabilitation. The most important skills for a service director are patients, healthcare, and patient care.

Chief nursing officer vs service director overview

Chief Nursing OfficerService Director
Yearly salary$104,466$114,981
Hourly rate$50.22$55.28
Growth rate28%28%
Number of jobs107,33664,277
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 59%
Average age4747
Years of experience66

What does a chief nursing officer do?

A Chief Nursing Officer supervises nurses and nurse managers, recommends strategies to improve services, and establishes goals for a healthcare facility. They ensure that operations comply with established standards and regulations, as well as prepare and supervise business reports, including annual budgets.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Chief nursing officer vs service director salary

Chief nursing officers and service directors have different pay scales, as shown below.

Chief Nursing OfficerService Director
Average salary$104,466$114,981
Salary rangeBetween $71,000 And $151,000Between $70,000 And $188,000
Highest paying CitySan Jose, CASan Francisco, CA
Highest paying stateOregonCalifornia
Best paying companyMcKinsey & Company IncMayo Clinic
Best paying industryHealth CareTechnology

Differences between chief nursing officer and service director education

There are a few differences between a chief nursing officer and a service director in terms of educational background:

Chief Nursing OfficerService Director
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 59%
Most common majorNursingBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Chief nursing officer vs service director demographics

Here are the differences between chief nursing officers' and service directors' demographics:

Chief Nursing OfficerService Director
Average age4747
Gender ratioMale, 23.2% Female, 76.8%Male, 57.2% Female, 42.8%
Race ratioBlack or African American, 11.7% Unknown, 4.3% Hispanic or Latino, 14.0% Asian, 7.8% White, 61.5% American Indian and Alaska Native, 0.7%Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage12%12%

Differences between chief nursing officer and service director duties and responsibilities

Chief nursing officer example responsibilities.

  • Achieve regional goals including POS cash collections, registration accuracy, and denials.
  • Lead the spread of this work on transforming care through evidenced-base healthcare teamwork strategies and tactics.
  • Complete comprehensive assessments for all LTC residents which include managing falls, pain, skin integrity, and medications.
  • Incorporate evidence-based care into practice environment to ensure high quality care for patients and their families.
  • Restructure and redevelopment of the outpatient wind care program through temporary oversight toward operation of a successful program.
  • Provide direct supervision and teaching of RN, LVN, and HHA staff.
  • Show more

Service director example responsibilities.

  • Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
  • Lead the training program for child psychiatry residents.
  • Manage social medias (Weibo, Facebook and etc . )
  • Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
  • Manage a staff of 280 FTE s and a management team of 6 in a union environment.
  • Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.
  • Show more

Chief nursing officer vs service director skills

Common chief nursing officer skills
  • Patients, 18%
  • CNO, 7%
  • Rehabilitation, 6%
  • Patient Safety, 5%
  • Performance Improvement, 5%
  • Quality Care, 4%
Common service director skills
  • Patients, 12%
  • Healthcare, 10%
  • Patient Care, 10%
  • Customer Service, 9%
  • Oversight, 5%
  • Surgery, 4%

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