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The differences between chief nursing officers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a chief nursing officer and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $104,466 average annual salary of a chief nursing officer.
The top three skills for a chief nursing officer include patients, CNO and rehabilitation. The most important skills for a service director are patients, healthcare, and patient care.
| Chief Nursing Officer | Service Director | |
| Yearly salary | $104,466 | $114,981 |
| Hourly rate | $50.22 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 107,336 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A Chief Nursing Officer supervises nurses and nurse managers, recommends strategies to improve services, and establishes goals for a healthcare facility. They ensure that operations comply with established standards and regulations, as well as prepare and supervise business reports, including annual budgets.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Chief nursing officers and service directors have different pay scales, as shown below.
| Chief Nursing Officer | Service Director | |
| Average salary | $104,466 | $114,981 |
| Salary range | Between $71,000 And $151,000 | Between $70,000 And $188,000 |
| Highest paying City | San Jose, CA | San Francisco, CA |
| Highest paying state | Oregon | California |
| Best paying company | McKinsey & Company Inc | Mayo Clinic |
| Best paying industry | Health Care | Technology |
There are a few differences between a chief nursing officer and a service director in terms of educational background:
| Chief Nursing Officer | Service Director | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 59% |
| Most common major | Nursing | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between chief nursing officers' and service directors' demographics:
| Chief Nursing Officer | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 23.2% Female, 76.8% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 11.7% Unknown, 4.3% Hispanic or Latino, 14.0% Asian, 7.8% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |