Chief operating officer, chief technology officer vs director of technology and services

Differences between chief operating officer, chief technology officer and director of technology and services duties and responsibilities

Chief operating officer, chief technology officer example responsibilities.

• Manage SaaS operations, corporate office, remote office, and content team.
• Manage email, IP phone system, host terminal server and host web sites.
• Lead the conversion and implementation of new ERP system to replace multiple legacy systems.
• Project manage and direct and build data centers internal designs and associate network infrastructure design, IP networking.
• Manage the PMO office responsible for up to 40 simultaneous projects with a staff of 4 project coordinators.
• Drive scrum ceremonies, manage artifacts, provide guidance to teams that promote collaboration/ productivity, identify and address dependencies/ impediments.
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Director of technology and services example responsibilities.

• Manage installation of all PBX systems in Pax locations.
• Manage customer support and NOC support teams to update system and entertainment content.
• Manage all move, add and change requests for internal PBX and voicemail system.
• Project manage the requirements gathering, review, purchase, implementation and staff training of initial ERP system.
• Manage client expectations and ensure project delivery in conformance with company software development life cycle methodologies (SDLC).
• Manage all aspects of site performance including production, financial budgeting, SLA, customer support and human capital results.
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