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Chief operating officer skills for your resume and career

Updated January 8, 2025
6 min read
Chief operating officer example skills
Below we've compiled a list of the most critical chief operating officer skills. We ranked the top skills for chief operating officers based on the percentage of resumes they appeared on. For example, 10.7% of chief operating officer resumes contained healthcare as a skill. Continue reading to find out what skills a chief operating officer needs to be successful in the workplace.

15 chief operating officer skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how chief operating officers use healthcare:
  • Develop and implement operational strategies which support the overall strategy and mission of Johns Hopkins HealthCare and Johns Hopkins Medicine.
  • Developed and managed Healthcare Innovation Lab that utilized ethnographic research to identify, design and implement new models of clinical care.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how chief operating officers use customer service:
  • Deliver operational leadership, management and supervision to all operational, technology, administration, customer service and account management functions.
  • Planned and conducted activities related to sales, marketing, customer service, and information technology for a start-up telecommunications company.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how chief operating officers use oversight:
  • Served on executive administrative support team to facilitate regulatory compliance and oversight for Director and Chief Operating Officer at national headquarters.
  • Managed the US Military group Central America regional support for humanitarian and medical missions including procurement and contract oversight.

4. Financial Management

Here's how chief operating officers use financial management:
  • Developed, implemented, and managed majority of operations and business systems including processes for portfolio accounting, and financial management.
  • Established a governance process for operations and financial management check points in meeting and exceeding customer satisfaction and business performance.

5. Business Strategies

Here's how chief operating officers use business strategies:
  • Supported business strategies/objectives by developing performance-measurement system, which substantially improved integration of clinical, operational, and financial information e.g.
  • Analyze existing market conditions/trends and institute policies, procedures and business strategies that ensures the organization maintains a market leading position.

6. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how chief operating officers use human resources:
  • Performed all performance evaluations for senior executive team, developing new models for performance expectations and leadership criteria with Human Resources.
  • Partner with Human Resources to investigate violations of company and/or department policies and ensure consistency in adhering to procedural guidelines.

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7. Regulatory Compliance

Here's how chief operating officers use regulatory compliance:
  • Guaranteed quality and safety of products and disseminated relevant policies by collaborating with federal/state agencies to ensure continual regulatory compliance.
  • Directed global risk management for the department including global business continuity planning, regulatory compliance, and business risk management.

8. Revenue Growth

Here's how chief operating officers use revenue growth:
  • Masterminded complete restructuring, driving large scale cultural change and building organizational effectiveness, increasing morale and propelling revenue growth.
  • Steered strategy and execution for day-to-day operations including revenue growth, resource allocation, finance and corporate policies.

9. Strategic Plan

Here's how chief operating officers use strategic plan:
  • Improved Net Profit performance Skills Used Leadership/Communications/Strategic Planning/Tactical Planning/Marketing/Advertising & Promotions/Product Development/Business Development/B2B Selling/Team-building/Elevating Standards of Performance/Merchandising/Financial Analysis,
  • Implemented strategic planning sessions to increase company profitability and insured that corporate standards and procedures were being maintained at all times.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how chief operating officers use business development:
  • Pioneered strategic and business planning activities, and collaborated with the Managing Director in deploying business development and customer retention strategies.
  • Spearheaded business development activities to target government and private-sector customers in correctional facilities, skilled nursing facilities, and International Markets.

11. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how chief operating officers use r:
  • Contributed to the development of such R packages as Caret, NWS and foreach.
  • Developed and executed cross sales referral campaigns, in compliance with SEC Regulation R requirements.

12. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how chief operating officers use risk management:
  • Generated and implemented comprehensive risk management policies, most notably several critical Master Service Agreements with key sub-contractors and vendors.
  • Recruited by this consulting firm's Managing Principal to strategically guide operations of this privately held risk management consulting firm.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how chief operating officers use logistics:
  • Implemented innovative and unconventional sales-marketing strategies leading to 290% growth in revenue implementation of innovative logistics solutions in five years.
  • Developed and implemented delivery and logistics, cutting wasted expense and increasing profitability on new and existing business and routes.

14. Business Plan

Here's how chief operating officers use business plan:
  • Implemented firm-wide business planning and budget process, enabling firm to monitor financial performance, assign accountability and control overhead.
  • Developed and implemented strategic business plans resulting in new complimentary lines of business in the traditional and on-line space.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how chief operating officers use payroll:
  • Selected and implemented technology infrastructure, including systems for electronic medical records, staff and payroll management, billing and compliance.
  • Computerized and networked six branch offices to facilitate communications and implemented an online attendance record tracking system for billing and payroll.
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List of chief operating officer skills to add to your resume

Chief operating officer skills

The most important skills for a chief operating officer resume and required skills for a chief operating officer to have include:

  • Healthcare
  • Customer Service
  • Oversight
  • Financial Management
  • Business Strategies
  • Human Resources
  • Regulatory Compliance
  • Revenue Growth
  • Strategic Plan
  • Business Development
  • R
  • Risk Management
  • Logistics
  • Business Plan
  • Payroll
  • Process Improvement
  • Business Operations
  • Real Estate
  • Direct Reports
  • Medicare
  • Financial Performance
  • Product Development
  • Internal Controls
  • Strategic Direction
  • Financial Statements
  • Medicaid
  • Executive Management
  • Facebook
  • Due Diligence
  • Business Model
  • KPI
  • CMS
  • SEO
  • Training Programs
  • Financial Reports
  • HIPAA
  • Cost Savings
  • LLC
  • EBITDA
  • Operational Aspects
  • ROI
  • Sales Growth
  • Inventory Control
  • Contract Negotiations
  • ISO
  • Customer Support
  • Inventory Management
  • QuickBooks
  • ERP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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