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Chief operating officer jobs in Waverly, MI - 87 jobs

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  • VP of Service

    R.W. Mercer Co 4.0company rating

    Chief operating officer job in Jackson, MI

    Founded in 1976, R.W. Mercer Co. is a trusted leader in fueling and construction services with over 200 employees and $100M in annual revenue. Headquartered in Jackson, MI, we deliver turnkey solutions for commercial building construction, electrical contracting, and petroleum infrastructure-from planning and design to construction, installation, and long-term service. Our customers span school districts, national hotel brands, publicly traded companies, retail and fleet fueling facilities, bus garages, automotive test facilities, marinas, and municipalities. With multiple locations across Michigan and Indiana, Mercer has built a reputation for quality, reliability, and lasting partnerships. We operate with integrity and honesty, maintaining a family-oriented, hardworking culture where employees are valued and supported. Our people are more than just team members-they are the backbone of our growth. Through quarterly gatherings, training programs, and company-wide events, we intentionally invest in our employees' development and well-being. Our mission is clear: to strive towards unparalleled Trust, Performance, and Pride through our commitment to Our Team, Our Customers, and Our Suppliers. POSITION OBJECTIVE We are seeking a Vice President of Service to lead and continuously develop R.W. Mercer's industry-leading service offerings. Currently, the Company's service offerings are concentrated in the fueling industry. The department operates 24/7/365 and is trusted by some of the largest fueling and convenience store brands in the country. In addition to service in the fueling industry, the Company would like to expand service offerings to encompass all of the Company's capabilities, which include commercial building maintenance and electrical services. This role is responsible for driving operational growth, team development, and customer satisfaction across seven locations in Michigan and Northern Indiana. The role is a leadership position for someone who can balance the stability of current operations with a strategic vision. The ideal candidate is a dynamic, people-first leader with strong business acumen, capable of mentoring teams, building scalable processes, and forging trusted relationships with customers and vendors alike. This is an opportunity to shape the future of a top-tier, family-owned company that's part of a growing national partnership of industry leaders. POSITION KEY RESPONSIBILITIES Work in concert with the VP of Petroleum Sales and General Contracting leadership to grow relationships with existing and future customers. Work with vendors to understand technological advances in the industry and develop the company's plan to realize the opportunities. Monitor service performance metrics and drive continuous improvement using analytics. Represent the company at industry events and customer meetings to build and strengthen relationships. Build and execute business plans for new service offerings to our customers. Build and continuously improve a culture of world-class customer service. Mentor and develop team to grow into larger roles in the Company. Build and execute a talent recruitment plan. Enhance current training plans to ensure the Company is an industry leader in the latest technology. SKILLS & EXPERIENCE NEEDED Education & Experience 5 to 10 years of experience in service, operations, or business development. Proven track record of driving service excellence and operational improvements. Strong analytical, strategic planning, and decision-making skills. Excellent communication, leadership, and interpersonal abilities. Skills & Traits Expertise in operations systems and analytics. Familiarity with industry best practices in service delivery and customer experience. Ability to lead change and manage complex projects across departments.
    $125k-185k yearly est. 1d ago
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  • President/Chief Executive Officer-McLaren Greater Lansing

    Telamon 4.4company rating

    Chief operating officer job in Lansing, MI

    Telamon Group is proud to partner again with McLaren Health Care in their search for a dynamic and transformational leader to serve as the next President and Chief Executive Officer-McLaren Greater Lansing. McLaren Greater Lansing is a tertiary teaching facility with 240 acute care beds, located in Lansing, Michigan on the southern edge of the Michigan State University campus. Among its services are a Level III Trauma Center/Emergency Department, Orthopedic and Sports Medicine Institute, comprehensive cardiac programs, medical/surgical units, and state-of-the-art women and children's health services including a modern birthing center. Also located at the healthcare campus is the Karmanos Cancer Institute at McLaren Greater Lansing and Outpatient Care Center. Residency programs are affiliated with Michigan State University College of Osteopathic Medicine, Michigan State University College of Human Medicine, and the Statewide Campus System. Residencies include family medicine, internal medicine, orthopedic surgery, general surgery, anesthesiology, and obstetrics/gynecology. Fellowships are offered in cardiology, hematology/oncology, gastroenterology, and pulmonary critical care. McLaren Greater Lansing also participates in a city wide residency programs in emergency medicine, neurology, urology, psychiatry, and physical and rehabilitation medicine. McLaren Health Care , headquartered in Grand Blanc, Michigan, is a $7.7 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 1,300-member employed physician and advanced practice providers, commercial and Medicaid HMOs covering over 732,838 lives in Michigan and Indiana. McLaren includes home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and over 113,000 network providers throughout Michigan, Indiana and Ohio. As part of its Graduate Medical Education (GME) program, McLaren maintains academic affiliations with medical schools at Wayne State University, Michigan State University and Central Medical University. McLaren's seven (7) GME campuses offer 38 residencies and eight (8) fellowship programs that train over 650 future physicians annually. All GME programs at McLaren are overseen and managed centrally by the Department of Academic Affairs. Additionally, McLaren partners with several Michigan-based Universities for nursing and allied health professional training. McLaren and Grand Valley State University have received several grants to train candidates in Doctor of Nursing Practice Programs; including primary care, behavioral health and other fields. A key strategic goal of McLaren is to grow partnerships to augment their clinical workforce. Additional Information All your information will be kept confidential according to EEO guidelines.
    $178k-301k yearly est. 1d ago
  • President and CEO

    Goodwill Industries of Central Michigan's Heartland 3.2company rating

    Chief operating officer job in Battle Creek, MI

    Purpose or General Objective: The President/CEO operates under the general direction of the Goodwill Industries and the Navigations Boards of Directors, with considerable latitude for independence within the framework of the Articles of Incorporation, Bylaws, and general policies of Goodwill Industries. The President/CEO shall be an ex officio member of both the Goodwill and Navigations Boards of Directors, serving without a vote but as a professional advisor to the board. The President/CEO should attend all board and committee meetings. Essential Duties: * The executive management and direction of Goodwill Industries and Navigations. * The execution of policies approved by the Boards of Directors. * Ensuring that the organizations' activities are consistent with the bylaws. * Serving as an expert advisor to the Boards of Directors. * Developing the annual budgets of both organizations, including capital requirements. * Developing short and long-range plans, designed to achieve the organizations' goals. * Reviewing variations from the budget and determining the appropriate corrective action. * The recruitment and development of an adequate executive staff. * Maintain an environment which attracts, retains, and motivates a diverse staff of top-quality individuals. * Providing suitable facilities to: (1) Execute an upscale and efficient donated goods/retail program; (2) Execute a top-quality manufacturing program; (3) Offer modern, community-driven work-force development services. * Make such administrative checks as are required to ensure the effectiveness and reliability of the organization. * The establishment and equitable enforcement of internal practices and policies. * Safeguarding the monies and properties of the organization, being particularly attentive to fiduciary responsibility. * The public promotion of Goodwill Industries-maintaining and improving an up-to-date, positive public image. * Seeing that the board is kept fully informed on the condition of the organization and all-important factors influencing it. * Help develop and execute the Board of Directors Strategic Plan. Qualifications: * Bachelor's degree required (Masters preferred) in a related field. * Ability to communicate effectively both in both oral and written form. * Ability to exercise discretion and independent judgment. * Demonstrated high degree of integrity and dependability. * Ability to maintain confidentiality. * Ability to work with a minimum of supervision. * Strong organizational abilities and ability to set proper priorities. * Experience in general business, retail, or industrial operations. Five years supervisory experience in senior level management positions and a proven record of success required - three of those years' experience should be with Goodwill Industries or another not-for-profit situation desired.
    $229k-426k yearly est. 60d+ ago
  • Chief Financial Officer

    Livingston County (Mi 4.0company rating

    Chief operating officer job in Howell, MI

    * To be considered for this position, you MUST apply using this link - Chief Financial Officer Application- * Please do NOT apply on the Livingston County website. About Us: Livingston County, located in Southeast Michigan, is one of the fastest growing counties in Michigan. The County consists of 16 townships, 2 villages, and 2 cities, containing a diverse mix of rural and agricultural areas, historic downtowns, suburban development, lakeside living and large recreational lands. Home to two metro parks, 3 state recreation areas, 1 state park and numerous wildlife, game, county and local parks, Livingston County has an abundance of recreational opportunities available to suit everyone. The County employs over 730 awesome individuals within 20 departments, 6 elected offices, and 3 courts. Livingston County is proud to have been named a Detroit Free Press Top Workplace for three consecutive years, 2022-2024, and we're aiming for more. Based solely on employee feedback, the Top Workplace title is a badge of honor for the County, whose top priority is to provide effective and efficient services that improve the quality of life for our residents. Please do NOT apply on this website. You must apply using this link - click here to apply - Chief Financial Officer Application. Position Summary: Under the direction of the County Administrator, this position is responsible for the overall management of the Finance Department. Serves as the Chief Financial Officer, principal advisor, and second-in-command to the County Administrator on all financial issues pertaining to the County government. Responsible for the day-to-day operation of the Finance Department. Directs the County's centralized budgeting, purchasing, and accounts payable activities and upgrades related procedures on an ongoing basis. Directs accounting, financial reporting and regulatory requirements and monitors the County's fiscal stability. Benefits: * Retirement plan includes a 401a with up to 8% employer contribution * Comprehensive Medical, Pharmacy, Dental & Vision * Optional HSA with an employer match * Optional Voluntary 457 Deferred Compensation plan * Short-term & Long-term disability & Basic Life & AD&D insurance * Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over * Tuition Reimbursement * Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment. * Voluntary benefits such as Pet Insurance, Accident, Critical Illness, Hospital & Whole Life policies * Employee assistance program * Pro-rated based on DOH Livingston County is NOT accepting applications through this website. You MUST apply for this position using this link - Chief Financial Officer Application. Pay Rate Information: This position has a yearly salary range of $116,560.00 - $147,655.00 and comprehensive benefit plan. Please do NOT apply on this website. You must apply using this link - click here to apply - Chief Financial Officer Application. Position Responsibilities: * Plans, organizes, and directs all aspects of departmental operations, including personnel, budgeting, planning, and general administration. Develops and implements departmental policies, procedures, and regulations. * Assesses department operations, staffing levels, facilities, and equipment. Analyzes budgetary and resource needs, makes recommendations for improvements, and implements changes. Monitors operational costs and makes recommendations for increasing efficiency. * Prepares and presents annual budget requests, administers departmental budget, and ensures that the authorized budgetary and purchasing procedures are properly used. * Assigns or delegates responsibility for assignment of work, directs personnel, evaluates performance of all employees, and assures necessary training and professional development. Takes disciplinary action according to established procedures. * Manages the preparation of the County's annual operating budget, including maintaining position control, preparing salary and wage projections, providing base level budgets to departments, monitoring appropriations, analyzing revenues and expenditures, analyzing irregular circumstances which require budget amendments and developing long range financial models. * Oversees the day-to-day operation of the County's enterprise software system, including developing and implementing efficient processes, lead change management and ensuring decisions and/or changes are communicated to users of the program. * Directs and manages the centralized purchasing and accounts payable activities, including recommending purchases, claims and expense reimbursement policies and procedures to be adopted by the Board. * Consults with the County Administrator and participates in the formulation of policy decisions. * Administers the County's risk management program, reports, and reviews claims, and oversee the resolution of such claims. * Serves as the County's grant manager. * Directs and coordinates the County's annual audit process and implementation of audit comments. * Assists the County Administrator in the formulation of strategic and organizational planning. Recommends objectives and associated goals for various programs to achieve the most cost effective and efficient operation possible. * Ensures that the Board's direction is carried out and County policies, rules, regulations, and operations programs are properly implemented. * Keeps abreast of legislative and regulatory developments, new administrative techniques, and current issues through continued education and professional growth. Attends conferences, workshops, and seminars as appropriate. * Performs all other duties as assigned. Required Knowledge, Skills, Abilities and Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Requirements include the following: * Bachelor's Degree in business administration, accounting or related field and eight years of progressively more responsible experience in accounting or finance including prior supervisory and management experience. * A Master's Degree, Certified Public Accountant designation, or Certified Public Finance Officer designation are preferred. * The County, at its discretion, may consider an alternative combination of formal education and work experience. * Experience in a unionized environment preferred, with direct involvement in collective bargaining and labor contract negotiations. * Experience with Tyler MUNIS Enterprise software or similar ERP software platform preferred. * Michigan Vehicle Operator's License. * Thorough knowledge of the professional public management techniques involved in budgeting, personnel administration and resource management and the ability to identify and implement new best practices. * Thorough knowledge of the principles and practices of finance and accounting methods and procedures, budgetary, fiscal management, and public administration principles. * Considerable knowledge of policies and procedures regulating County operations, applicable local, state, and federal laws, rules and regulations, risk management principles, reviewing, interpreting, and communicating financial information, and preparing and administering budgets. * Skill in assembling and analyzing data, preparing comprehensive and accurate reports, and formulating policy and service recommendations. * Skill in effectively communicating ideas and concepts orally and in writing and making presentations in public forums. * Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public. * Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations. * Skill in the use of office equipment and technology, including Microsoft Suite and financial applications, and the ability to completely master the County's enterprise software system ( Tyler MUNIS Enterprise) and related technologies. * Ability to attend meetings scheduled at times other than normal business hours. * Ability to respond to emergencies or service needs outside of normal business hours. To Apply: To receive full consideration, qualified candidates should submit a letter of interest including salary requirements and resume using the following link: Chief Financial Officer - Hiring Solutions LLC Livingston County has retained a search firm to assist in the process, please direct all inquiries to: Riley Vlahakis at ******************************* Please do NOT apply on this website. You must apply using this link - click here to apply - Chief Financial Officer Application.
    $116.6k-147.7k yearly 60d+ ago
  • Vice President, Customer Financial Services & Financial Intelligence

    Lumen 3.4company rating

    Chief operating officer job in Lansing, MI

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **Position Overview** The Vice President, Customer Financial Services & Financial Intelligence (CFS/FI) is a senior finance executive responsible for leading largescale, end to end customer finance operations and associated transformation initiatives across Lumen. The role provides strategic and operational leadership for Quote to Cash and Record to Report, including billing, collections, credit, dispute management, customer facing financial operations, and enterprise financial intelligence, reporting, and analytics. This executive role is designed for a leader who can operate at scale-setting vision, aligning cross functional stakeholders, and sponsoring complex, multi-year programs that improve accuracy, efficiency, transparency, and customer experience. The VP partners closely with the Controller, CFO organization, Sales, Operations, IT, and external vendors, and regularly interfaces with senior executives to ensure alignment with enterprise priorities. **Key Accountabilities** + Establish and communicate the long term vision and strategic roadmap for Customer Financial Services and Financial Intelligence, aligned to enterprise financial, operational, and customer objectives. + Serve as a trusted advisor to the Chief Accounting Officer & Controller and broader executive leadership on customer finance operations, performance trends, risks, and transformation opportunities. + Lead through influence across highly matrixed organizations, ensuring strong alignment between Finance, Sales, Operations, Technology, and shared services partners. + Sponsor and govern largescale, cross-functional transformation programs spanning billing, accounts receivable, dispute resolution, revenue assurance, reporting, and analytics. + Drive modernization of processes, systems, and data capabilities to improve invoice accuracy, reduce cycle times, strengthen controls, and enable data driven decision making. + Champion automation, advanced analytics, and emerging technologies to sustainably reduce manual effort, improve throughput, and increase operational resilience. + Lead financial intelligence and reporting capabilities that support the Controller organization, Sales leadership, and executive management with timely, accurate, and actionable insights. + Oversee the evolution of reporting hierarchies, segmentation, metrics, and management scorecards to support planning, forecasting, and executive decision making. + Ensure reporting processes and outputs are scalable, well controlled, and aligned with enterprise financial standards. + Proactively identify and mitigate operational, financial, and compliance risks associated with large scale customer transactions and data flows. + Lead and develop senior leaders across multiple customer finance and financial intelligence functions, fostering a culture of accountability, collaboration, and continuous improvement. + Set clear expectations, objectives, and performance standards for leaders and teams operating in a global, multi-location environment. **Success Measures** + Sustained improvements in invoice accuracy, timeliness, and customer experience. + Improved accounts receivable performance and dispute resolution effectiveness. + Delivery of major transformation initiatives on time and aligned to business outcomes. + Strong governance, control environment, and audit outcomes. + High engagement, capability, and performance of leadership teams. **Qualifications and Experience** + Extensive senior level experience in finance operations, controllership, or enterprise transformation within a large, complex organization. + Demonstrated success leading large scale, cross-functional programs that drive measurable operational and financial outcomes. + Deep understanding of customer finance domains such as billing, accounts receivable, dispute management, revenue assurance, and financial reporting. + Proven ability to lead through influence in matrixed environments and partner effectively with senior executives. + Strong executive communication skills, with the ability to translate complex operational and financial topics into clear, actionable insights. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $238,076 - $317,434 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-REMOTE \#LI-SB1 Requisition #: 341018 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $97k-129k yearly est. 13d ago
  • Relocate to Botswana: CEO (Fintech)

    Black Pen Recruitment

    Chief operating officer job in Michigan Center, MI

    Our client is a Botswana-based financial services provider that has been offering loan solutions since 2012. With a strong focus on accessibility and customer convenience, they have established a network of over 35 branches and kiosks strategically located across the country. Their mission is to ensure that individuals can easily access the financial support they need, making them a trusted and reliable partner within the local community. Role Overview The CEO would be responsible for leading and overseeing the overall strategic direction, financial performance, and operational excellence of the company. The CEO will ensure the successful execution of the company's vision and mission in the mobile money industry, driving financial inclusion, customer satisfaction, regulatory compliance, and sustainable growth. This role requires a dynamic leader with a strong background in financial services, fintech, mobile payments, and digital transformation and a hands-on approach. Job type: Full time/ Permanent Workplace: On-site Location: Botswana Relocation to Botswana is a must Requirements Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related field; MBA or relevant postgraduate degree preferred. Minimum of 5-8 years of executive leadership experience in fintech, banking, telecommunications, or mobile financial services. Proven track record of leading a high-growth business, scaling mobile money operations, and driving digital financial inclusion. Strong understanding of financial regulations, AML/KYC requirements, and risk management principles. Experience in strategic partnerships, investor relations, and stakeholder management. Excellent leadership, communication, and negotiation skills. Strong analytical skills with the ability to interpret financial reports, market trends, and business performance metrics. Experience working with regulators, policymakers, and industry associations in the financial services and fintech sectors. Strategic thinking and problem-solving skills. Strong leadership and team-building capabilities. Excellent financial acumen and business judgment. Strong negotiation and stakeholder management skills. Ability to drive innovation and adapt to emerging financial technologies. Effective decision-making under uncertainty and complex business environments. Responsibilities Strategic Leadership & Business Growth: Develop and implement the company's long-term vision, mission, and strategic plan to ensure business growth and sustainability. Identify new market opportunities, partnerships, and revenue streams to expand the company's footprint and enhance financial inclusion. Spearhead innovation in mobile money solutions, ensuring alignment with emerging financial technologies and customer needs. Drive expansion strategies including partnerships with banks, telecom operators, merchants, and other financial institutions. Establish and maintain strong relationships with key stakeholders, including investors, regulatory bodies, financial institutions, and technology partners. Financial Performance & Risk Management: Oversee financial management and performance, ensuring profitability, revenue growth, and operational efficiency. Develop and execute financial plans, budgets, and forecasts to achieve business objectives. Implement robust risk management policies and compliance frameworks to mitigate financial and operational risks. Ensure compliance with local and international financial regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. Operational Excellence & Technology Innovation: Oversee the development and deployment of innovative mobile money services that improve accessibility, affordability, and usability. Drive operational efficiency and digital transformation to enhance customer experience and business scalability. Lead product development initiatives to introduce new payment solutions, remittances, merchant services, and other fintech innovations. Ensure cybersecurity measures and data protection policies are in place to safeguard customer information and transactions. Leadership & Team Management: Build and lead a high-performing executive team, fostering a culture of collaboration, accountability, and continuous improvement. Provide strategic guidance and mentorship to senior management and employees to enhance productivity and engagement. Champion diversity, equity, and inclusion within the organisation to create a dynamic and inclusive workplace. Align team objectives with overall company goals to drive efficiency and high performance. Regulatory & Compliance Oversight: Ensure the company operates within legal and regulatory frameworks governing mobile money and financial services. Liaise with regulatory authorities and government agencies to advocate for favorable policies and industry best practices. Maintain transparency and corporate governance standards, ensuring compliance with financial and fintech industry regulations. Benefits Competitive executive salary with performance-based incentives. Executive perks, travel allowances, and professional development opportunities. Opportunity to lead a high-impact organisation driving financial inclusion and economic empowerment.
    $129k-246k yearly est. 60d+ ago
  • Sr. Director/VP/Clinical Delivery Lead, Advisory Services

    Norstella

    Chief operating officer job in Lansing, MI

    Company: Citeline Employment Type: Full Time **Description** Sr. Director/VP/Clinical Delivery Lead, Advisory Services **Reports to** :SVP, Advisory Services Norstella unifies five market-leading companies that all have a shared goal of improving patient access to life saving therapy. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision making. Together we help our clients: + Accelerate the drug development cycle + Bring the right drugs to market + Identify barriers to patient access + Turn data into insights faster + Think strategically for specialty therapeutics By combining the efforts of each organization under Norstella, we offer and even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning, and predictive analytics. **The Team** The Advisory Services team is a key growth area for the business and one that is expanding rapidly. The team is global with presence in the US, Europe and Asia, and works directly with clients on a project basis, providing strategic support and advisory services leveraging the full breadth of capabilities across Norstella. We work with a range of client organizations globally - including major global pharma, startup biotechs, and pharma industry suppliers, advisors, and investors. Our clients are generally senior-level decision makers in need of support to ensure they are properly informed to make those decisions, all the way up to C-level executives. **Scope of Role** In this role of Clinical Advisory Services Lead you will occupy a key leadership position in the Advisory team. You will manage a wide range of aspects of development and delivery of the Advisory Services business, with a particular focus on Clinical Development use cases, offerings and capabilities. You will focus on three key aspects: **Clinical area delivery leadership** :You will own and drive consulting offerings and capabilities using our leading data and software solutions within the area of Clinical Development and spanning multiple use cases. These responsibilities will be diverse and involve extensive collaboration across the organization. **Key responsibilities include** + Consulting offering development and refinement + Team capability development, training, and knowledge sharing + Sales enablement and production of relevant training material and supporting collateral + Support for marketing initiatives including preparing campaign materials + Thought leadership including development of written pieces, delivery of webinars, and delivery of conference presentations/panels + Strategy development collaboration, including working closely with Commercial, Product, and other relevant teams across Norstella + Team development/mentoring + All other duties, as assigned **Selling and business development** :You will work closely with the global Consulting & Analytics team to deliver client consulting projects to a high standard. Key responsibilities include: + Supporting commercial function colleagues as a "specialist/subject matter expert" to facilitate client discussions and relationship development + Qualification and feasibility assessment + Proposal development leveraging the full capabilities of Norstella + Developing effort and price estimates **Client project execution** :You will work closely with the global Consulting & Analytics team to deliver client consulting projects to a high standard. Key responsibilities include: + Playing a key role as a leader and subject matter expert in the area of Clinical Development + Liaising with clients and project teams directly to design, manage, and deliver successful project outcomes + Working with the broader Norstella team and resource managers to staff projects + Providing guidance and advice to project teams + Contributing directly to project execution including data collection/analysis, deliverable development, synthesis of findings and recommendations, and delivering those outcomes to clients **Clinical strategy and planning projects support clients, including (but not limited to) the following use case areas:** + Clinical development planning and forecasting + Protocol Design, Country, Site and Investigator Feasibility + Clinical trials operations, cost benchmarking & landscapes + Performance monitoring/optimization & acceleration + Diversity planning and execution + Competitor trial monitoring & analytics **Requirements** + Deep knowledge and expertise of the pharma strategic Clinical trial landscape (Clin Dev/Ops, clinical development plan development, clinical trial design, feasibility and site selection, protocol design, etc) + Relevant experience in commercially focused and client-facing roles (e.g. consulting, pharma), working as a subject matter expert closely with sales and consulting delivery organisations to drive business growth + Relevant experience (8-10 years) working in Clin Dev/Ops roles within Sponsor/CRO/Partner environment + Experience using data analytics and services to solve clinical trial challenges + Understanding of how, and where, AI can be deployed in the clinical trial ecosystem to answer industry questions + Extensive experience consulting in clinical strategy across various client types and therapeutic areas, with deep knowledge of global pharmaceutical landscape + Stellar communication & relationship management skills that foster trust and lasting client partnerships with demonstrated capability of sourcing and maintaining a book of business + Leadership and team management experience + Collaborative team player who is driven to win as part of a team and capable of managing fast paced activities while remaining optimistic + Operates with a sense of urgency and thrives on winning through continuous improvement + The ability to consume new learnings, conceptualize and iterate behavior quickly + A clear desire to build bespoke solutions for clients, with an innovative mindset + Existing knowledge of Norstella data assets and platforms (in particular Citeline products such as TrialTrove, SiteTrove but also other Norstella platforms e.g. Evaluate Pharma, PharmaProjects, real-word data, epidemiology) + Bachelors degree in a scientific/life science or business-related field; Advanced degree (PhD or MBA) in a relevant field preferred **Please Note - All candidates must be authorized to work in the United States or United Kingdom. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa** **Benefits** + Medical and Prescription Drug Benefits + Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) + Dental & Vision Benefits + Basic Life and AD&D Benefits + 401k Retirement Plan with Company Match + Company Paid Short & Long-Term Disability + Paid Parental Leave + Open Vacation Policy & Company Holidays _The expected base salary for this position ranges from $180,000 to $200,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $180k-200k yearly 58d ago
  • Fractional CFO/Controller (Small Business) Lansing Area

    Nienhuis Financial Group

    Chief operating officer job in Lansing, MI

    Nienhuis Financial Group is a rapidly growing accounting firm committed to delivering excellence in fractional and managerial accounting services. Our client base includes private companies with between $1-75M in revenue, varies in industry, and includes Not-For-Profit and For Profit. With a dedicated team and a strong focus on communication, accuracy and timeliness, we strive to exceed client expectations. As we continue to expand, we are seeking a skilled Fractional CFO/Controller focused on small business to build and maintain relationships with clients, provide financials, controller services and ensure compliance with accounting principles. To be successful for this role, you will have: • Excellent written and verbal communication skills • Strong business acumen • Extensive knowledge of general financial accounting and cost accounting • Strong technical and inter-personal leadership • Ability to lead teams including coaching, delegation, and performance management • Highly proficient with accounting software Education and/or Experience • BA in accounting, business administration, business management, or other related field • 10+ years accounting experience • 2+ years supervisory or project lead experience Preferred Education and/or Experience • MBA or master's in accounting, or other related field • 2+ years client management experience Helpful Software Experience Microsoft Outlook Email, Calendar, Teams, Excel, Multifactor Authentication; VPN/Terminal Server, QuickBooks Online, LastPass, Zoom, Canopy, OneDrive, Google Suite, Chrome, Adobe DC, VoIP/3CX, SafeSend, BambooHR, TSheets, Documo, Divvy, Bill.com, Fathom, Gusto. Certificates, Licenses, Registrations: CPA preferred Supervisory Responsibilities: May or may not supervise a small team Full time: Salaried, Exempt
    $102k-187k yearly est. 16d ago
  • VP & Medical Director

    Travelers Insurance Company 4.4company rating

    Chief operating officer job in Lansing, MI

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $262,900.00 - $404,200.00 **Target Openings** 1 **What Is the Opportunity?** Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals. **What Will You Do?** + Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally. + This position will oversee the following key areas: + Medical Claim Product Research, Strategy and Innovation: + Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues. + Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry. + Partner with stakeholders to develop and design projects and proofs of concept to improve business results. + Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate. + Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends. + Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level. + May provide input and support medical vendor strategies including vendor selection, negotiation and contracting. + Medical Direction and Oversight: + Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies. + Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities. + Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly. + Interpret regulations, statutes and guidelines to establish medical policies as necessary. + Provide input into the investigation of new technology and the application for improving business process and increasing productivity. + Claim Practices & Support: + Provide Medical guidance, support and direction as needed to the Claim Field organization. + Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends. + Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results. + Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance + Strong background in Occupational Medicine + Background in pain management or orthopedics a plus + Understanding of the psychological factors in achieving optimal medical outcomes a plus + Experience leading major projects or transformational initiatives from inception through implementation + Management experience preferred + Proven ability to work in a team environment and collaborate on innovative projects + Demonstrated thought leadership + Strong research and project management skills + Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations + Ability to communicate complex issues and connect with all levels of the organization + Direct and/or indirect leadership skills + Financial management and analysis skills **What is a Must Have?** + Licensed MD + 5 years clinical and utilization management experience + Certified by the American Board of Medical Specialties **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $262.9k-404.2k yearly 60d+ ago
  • Vice President of Lending

    Case Credit Union 3.7company rating

    Chief operating officer job in East Lansing, MI

    Reporting to the President/CEO, the Vice President of Lending is responsible for all lending related activities including, but not limited to, budget planning and preparation, risk management, asset liability management, strategic planning, loan origination, loan servicing and overall portfolio management. Assigns, directs and appraises staff in the business lending, mortgage lending, consumer lending and member insurance sector along with their respective functions and governing policies, as well as for loan promotion, pricing, production, underwriting, compliance, delinquency, recovery, and overall portfolio performance. Ensures that lending operations are in accordance with established policies, procedures and legal requirements. Analyzes and evaluates the effectiveness of lending services. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the development and implementation of effective lending planning. Assists CEO with long and short-term planning for the Mortgage, Business and Consumer Lending departments. Participates in developing lending policies and procedures and ensures that they complement organizational goals. Executes established operational goals and coordinates their implementation with other departments and with your team members. Lead, evaluate, implement, launch, monitor and improve various loan origination systems, vendor changes or product launches Review credit union vendor due diligence packages to ensure risk is properly managed with third-party service providers. Supports efforts related to portfolio management and pursues loan growth initiatives Oversees the completion of a variety of departmental based budgets from both a revenue and expenditure perspective Ensures the effective performance of lending related services. Ensures that lending activities are conducted in accordance with established policy guidelines and standards, and are properly documented. Conducts periodic reviews of existing policies to ensure effectiveness. Ensures that policies are updated and are in accordance with evolving regulations, legal requirements, and industry trends. Ensures the maintenance of statistics relative to loans issued, report data, delinquency follow-up, etc. Ensures that insurance functions support member needs and are well coordinated with lending operations. Ensures that mortgage and business loans, accounts and property management are managed effectively to meet the needs of borrowers and the Credit Union. Monitors and evaluates work quality, efficiency, and productivity. Ensures that optimal efficiency is maintained in lending related activities. Assumes responsibility for the effective administration of lending functions. Ensures the availability of adequate services and materials to support lending activities. Manages and oversees expenses. Pursues cost-saving measures. Keeps Service Team informed of loan activities, progress toward established objectives and of any significant problems. Ensures required reports and related documents are completed promptly and accurately, and in compliance with Credit Union guidelines and policies. Ensures the maintenance of department records. Interact and support Federal and State examiners across annual examinations Participates as a member of the Business and Mortgage Loan Committee's Ensures that completed work is of the highest quality. Leads initiatives towards improved service delivery and management of the various aspects of the Credit Union's loan portfolio segments. Effectively supervises personnel, ensuring optimal performance. Provides leadership to assigned personnel through effective objective setting, delegation and communication. Conducts staff meetings as required. Assigns, directs and coordinates work. Ensures that personnel are well trained, effective and optimally used. Instructs personnel regarding policy, procedure and program changes and ensures that they are well informed regarding related legal and regulatory developments. Conducts performance appraisals as required. Formulates and implements corrective actions as needed. Ensures that staffing levels are appropriate and human resources are effectively utilized. Conducts interviews and assists with hiring as needed. Mentor's Credit Union personnel across the organization Works closely with Marketing, Audit, Compliance, Information Systems, Operations, Resolutions and Accounting to ensure deliverables and various initiatives related to lending are pursued and achieved Assumes responsibility for ensuring that professional business relationships are established and maintained with members, vendors, the business community, and trade organizations. Ensures that members, vendors, the business community and trade organizations are properly informed of Credit Union loan policies and procedures. Ensures that requests, problems and questions are properly resolved. Ensures that the Credit Union's professional reputation is maintained throughout lending and business related transactions with members. Represents the Credit Union in contacts with business and trade professionals. Handles and diffuses escalated member, vendor, business or dealer partner related concerns Assumes responsibility for related duties as assigned. Ensures that work area and various locations are clean, secure and well maintained. Stays informed regarding developments and changes in lending services. Cross-sells credit union services through participation in community events, organizations and board of presence throughout the community Keeps the President/CEO informed of area activities and of any significant problems Completes special projects as assigned. PERFORMANCE MEASUREMENTS Lending services are efficiently and effectively provided in accordance with established Credit Union policies and standards and with applicable laws and regulations. Lending activities result in maximum volume, appropriate profit and delinquency ratio's in line with strategic goals Strong relationships exist with members and businesses and their financial and lending needs are properly assessed and met. Department personnel are well trained and efficient, and their activities are well directed and coordinated. Required reports and records are accurate and timely. President/CEO and the Board of Directors are appropriately informed of area activities and of any significant problems. Suggestions for improved efficiency are provided. QUALIFICATIONS EDUCATION/CERTIFICATION: Bachelor's degree in business/related field. Advance degree strongly preferred. REQUIRED KNOWLEDGE: Through knowledge of loan products and applicable policies and standards. Understand of government regulations and legal requirements involving lending, collections, insurance and related functions. Thorough knowledge of credit risk, business lending, consumer lending and mortgage lending EXPERIENCE REQUIRED: Five to ten years of progressive lending experience in a financial institution. Supervisory experience required. SKILLS/ABILITIES: Strong leadership, supervisory and interpersonal skills. Good organizational, managerial and problem-solving skills. A high level of analytical skills. Ability to operate related computer applications and business equipment.
    $143k-193k yearly est. 60d+ ago
  • Executive Director, Medical Affairs Strategy Excellence & Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Chief operating officer job in Lansing, MI

    As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy. The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization. Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas. **** **Key Responsibilities Include:** **Strategic Leadership and Execution** + Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization. + Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions + Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals. + Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership. + Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies + Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution. **Operational Excellence and Team Management** + Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including: + Global Asset Strategic Planning + Business Solutions and Analytics + Vendor and Contracts management + Global Medical Evidence Operations + Governance and Procedures + Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses) + Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently + Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors) + Will ensure assignment of Med Excellence activities/projects to Otsuka priorities + Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally + Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars + Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results + Builds relationships with key internal and external stakeholders, including industry partners **Performance Monitoring and Reporting** + Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution + Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed + Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions + Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals **Qualifications** **Education and Experience:** + Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred + Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy + Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations **Skills and Competencies:** + Demonstrated ability to lead and inspire high-performing teams + Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting + Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function + Excellent communication and interpersonal skills, with the ability to influence cross-functional teams + Strong analytical and problem-solving skills to address complex challenges within medical affairs + Ability to lead a team and influence organizational level decisions + Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support + Strategic thinking acumen and record of accomplishment for operational excellence + Ability to rapidly pivot based on evolving corporate strategy and direction + Proficiency in pharma code and all guidelines concerning medical affairs activities + Excellent presentation skills and ability to communicate complex scientific information + Motivated, disciplined, pro-active individual capable of effectively managing timelines **Other Requirements:** + Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $245.5k yearly 49d ago
  • Chief Financial Officer

    Gillespie and Co 3.6company rating

    Chief operating officer job in Lansing, MI

    The Chief Financial Officer (CFO) at Gillespie Group is a key member of the executive leadership team, responsible for overseeing all financial functions to ensure the company's fiscal health and support its strategic growth. This role leads to the development and execution of corporate and financial strategies, manages financial reporting, and ensures compliance with regulatory standards. Reports To: President/COO Supervises: Controller and Financial Analyst Compensation: Salary/Exempt Gillespie Group requires background checks and drug screening as a condition of employment. A valid driving license, reliable transportation, and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all the job's functions. CORE VALUES: Positive Team Player Creative Solution Oriented Industrious Knowledgeable Trustworthy KEY RESPONSIBILITIES: Lead corporate and financial strategy aligned with organizational goals. Oversee financial reporting, budgeting, and forecasting processes. Manage investment strategies and capital planning initiatives. Direct asset management and optimize financial performance. Ensure robust risk management and regulatory compliance. Support investor relations and lead financial communications. Secure development financing and pursue incentive procurement opportunities. Manage debt and equity placement to support growth initiatives. Requirements QUALIFICATIONS: Bachelor's degree in finance, accounting, or related field (MBS or CPA preferred. 10+ years of progressive financial leadership experience, ideally in real estate development or a related industry. PREFERRED ATTRIBUTES: Proven track record in strategic planning, capital structuring, and financial operations. Strong knowledge of GAAP, financial regulations, and compliance frameworks. Experience with development financing, public-private partnerships, and incentive procurement. Exceptional leadership, communication, and stakeholder management skills. Ability to work collaboratively with executive leadership and external partners.
    $84k-144k yearly est. 60d+ ago
  • VP - Observability and Monitoring

    Situsamc

    Chief operating officer job in Lansing, MI

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This role is responsible for the design, implementation, and maintenance of the monitoring solutions that ensure the reliability, performance, and security of our systems and applications. This role is an expert in observability tools, log analysis, and performance monitoring that is used to provide insights and improve system resilience. Essential Job Functions: + Develop, implement, and maintain monitoring and observability solutions across our cloud environments. + Setting up monitoring systems with meticulous attention to detail and analyzing data to ensure accuracy and reliability. + Design dashboards, alerts, and automated responses to detect and resolve performance bottlenecks, outages, and security threats. + Collaborate with DevOps, SRE, and software development teams to integrate observability best practices into CI/CD pipelines. + Optimize logging, tracing, and metrics collections to improve visibility and troubleshooting capabilities. + Implement anomaly detection and predictive analytics to proactively prevent incidents. + Develop and maintain documentation, best practices, and training materials for observability tools and processes. + Within the context of the monitoring program, tune alerting and escalations to reduce false positives and non-actionable alerting and to escalate high-impact issues. + Collaborate with other professionals to map out a long-term vision and champion it through to fruition. + Stay up to date with the latest trends and tools in observability and monitoring; evaluate for potential adoption. + Other tasks as assigned by manager. Qualifications/ Requirements: + Bachelor's degree in computer science, information systems, or a related technical field or equivalent combination of education and experience + Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent + Must have experience and Proficiency in Monitoring Tools: CloudWatch/AWS XRay and synthetic monitoring tools to monitor system performance and health. + Understanding of Observability Concepts: Knowledge of the "three pillars of observability;" - metrics, logs, and traces - and how to use them to gain insights into system behavior. + Data Analysis and Visualization: Ability to analyze telemetry data and create visualizations to identify trends and anomalies. + Programming Skills: Proficiency in scripting languages: Python, Bash, or PowerShell for automation and custom monitoring solutions. + Experience with Cloud Platforms cloud services (AWS) and their monitoring tools. + Experience in working with DevOps and agile methodologies. + Proficient in developing and maintaining technical documentation, runbooks, and procedures. + Knowledge of ITIL concepts and principles. + Strong analytical skills and ability to troubleshoot and resolve complex issues. + Strong written and verbal communication; ability to communicate technical information effectively to both technical and non-technical stakeholders. + Demonstrated ability to work closely with development, operations, and security teams to ensure comprehensive observability coverage. + Meticulous in setting up monitoring systems and analyzing data to ensure accuracy and reliability. \#LI-AS1 #LI-Remote Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $110,000.00 - $170,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (****************************************************************************************************** SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************
    $110k-170k yearly 49d ago
  • Managing Director

    Caregiving Company LLC

    Chief operating officer job in Lansing, MI

    The Managing Director serves as the senior leader of the local office, responsible for providing strategic direction, driving operational excellence, and cultivating a positive and productive culture. This role oversees all facets of daily operations, including staffing, hiring, client intake, lead management, marketing, and compliance, to ensure the delivery of exceptional care and the sustainable growth of the business. The Managing Director acts as both a visionary and a hands-on leader, guiding the office team to meet company standards and achieve measurable goals. We're seeking driven, entrepreneurial individuals who are ready to bet on themselves through hard work, resilience, and determination. The ideal candidate values autonomy, takes initiative, and leads with confidence and integrity. Unlike traditional corporate paths, where advancement often comes with greater restrictions, our model rewards focus, accountability, and results. By committing to several high-growth years of building and leading a successful branch, the Managing Director lays the foundation for long-term freedom, flexibility, and lasting professional fulfillment. As we open a new office, the Managing Director will have the opportunity to spearhead its launch and long-term success, helping CareCo fulfill its mission of elevating the standards of caregiving by delivering industry-leading care through a team of highly skilled and compassionate caregivers. This individual will be responsible for building relationships with community partners, driving client and caregiver engagement, and upholding the company's core values of integrity, compassion, and excellence at every level of operation. Core Values: Character Always: We do the right thing especially when no one is looking. Attitude Matters: We lift people up with positivity. Reach Mindset: We take initiative to reach the next step, goal, or task. Effort Everyday: We work with discipline to bring great effort everyday. Collaboration Wins: When one wins, we all win. Others first: We seek to serve others before ourselves. Outcomes and Results - Success in this position will result in: A profitable local office that has strong relationships within the community, with families served, the VA, and local hospital systems. Consistent referrals from various sources leading to high rates of client conversions. Frequent hires of high quality caregivers who agree with the above core values and provide compassionate care for our clients and their families. Create comprehensive care plans and schedules for each client that prioritizes their unique needs and offers them consistent caregiving relationships. Major Responsibilities and Activities: Oversee all aspects of local office operations, including supervision, coaching, and performance management of staff, while fostering a collaborative, accountable, and growth-oriented work environment. Recruit, interview, and onboard local office personnel, including managers, caregivers, and administrative staff, ensuring the right fit for both company culture and operational needs. Build brand awareness and referral relationships through consistent outreach to community organizations, healthcare providers, and local partners, including the Veterans Affairs office, to expand the client base and promote the company's mission. Develop and implement strategic plans to achieve local office growth targets, optimize operations, and move the office toward profitability through proactive management and innovative solutions. Manage the office budget, analyze profit and loss statements, and make data-informed decisions to ensure financial health and efficiency. Support the scheduling and staffing process to ensure 24/7 coverage and high-quality care delivery, stepping in as needed to resolve challenges and maintain operational continuity. Ensure full adherence to all state and federal licensure requirements, home care regulations, and company policies to maintain compliance and uphold quality standards. Work closely with CareCo's Leadership Team to align local operations with company-wide goals, provide regular performance updates, and execute additional duties as assigned. Required Knowledge, Skills, Abilities, and Qualifications: Bachelor degree required 2+ years of operational, business or organizational administration experience required. 2+ years of leadership experience. Excellent organizational, written and verbal communication, and interpersonal skills. Strong critical thinking, problem-solving, and analytical skills. Proficient experience using Microsoft Excel, Word, Google Suite, and cloud platforms. Willingness to maintain strict confidentiality and communicate in a professional manner. Ability to coordinate and collaborate with all levels of The Caregiving Company's employees from caregivers to corporate leadership. Proactive about industry changes, licensure compliance, & actively taking steps to solve potential problems before they arise. Benefits: Health insurance (100% company-paid for employees) Dental insurance Vision insurance Paid time off Flexible Schedule Requirements:
    $90k-169k yearly est. 20d ago
  • Director, Revenue Cycle Management

    Cardinal Health 4.4company rating

    Chief operating officer job in Lansing, MI

    **About Navista** At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. True to our name, our experienced team is passionate about helping oncology practices navigate the future. **About the Revenue Cycle Team** The Director of Revenue Cycle for Radiation Oncology is responsible for overseeing all billing, collections, and accounts receivable (AR) operations specific to oncology services. This role ensures timely and accurate claim submission, protects reimbursement, and minimizes AR delays that could impact financial performance. The position requires strategic leadership, operational excellence, and collaboration across clinical, operations, and financial teams while spearheading the development and adoption of new technologies, ensuring scalability and compliance across systems. This role reports to the VP of the Revenue Cycle Management team. **Responsibilities** + Lead end-to-end revenue cycle operations for radiation oncology and imaging, including charge capture, coding, billing, and collections + Ensure all oncology-related claims are submitted accurately and within payer timelines to prevent denials and delays + Support change management with team to build a best-in-class RCM culture + Develop and implement strategies to safeguard reimbursement, including proactive AR management and payer follow-up + Collaborate with operations, clinical, and financial teams to ensure alignment on reimbursement protocols and compliance + Monitor KPIs such as days in AR, clean claim rate, denial trends, and reimbursement turnaround + Drive continuous process improvement and technology optimization to enhance revenue integrity and operational efficiency + Lead and mentor a team of RCM professionals, fostering a culture of accountability, collaboration, and excellence **Qualifications** + Bachelor's degree in healthcare administration, Business, Finance, or related field, preferred + Minimum of 7 years of progressive experience in revenue cycle management, with at least 5 years in radiation oncology preferred + Deep understanding of radiation oncology billing and coding + Proven track record of managing AR and improving financial performance in a healthcare setting + Strong knowledge of payer regulations, compliance standards, and reimbursement methodologies + Experience with oncology-specific EMRs and billing systems (e.g., ARIA, Centricity) + Excellent analytical, communication, and leadership skills + Ability to work cross-functionally and influence stakeholders across clinical, financial, and operational domains + Travel: Up to 10%. **Anticipated salary range** : $105,600 - $178,750 **Bonus eligible** : Yes **Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close** : //2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.6k-178.8k yearly 9d ago
  • Operations Director

    The Commons Church

    Chief operating officer job in Okemos, MI

    The Commons Church East Lansing, MI WHO WE ARE The Commons Church is located in East Lansing, MI, just 4 minutes away from Michigan State University and is part of The Salt Network (thesaltnetwork.com), a network of churches that focuses on planting multigenerational churches in major university centers throughout North America. The Commons is a 6 year old church that launched in September of 2019. SNAPSHOT 6 years old Average Sunday worship attendance: 1500+ The Salt Company (college ministry) averages 900+ students on Thursday nights Staff team is currently 25+ people We have network partnerships with the Salt Network, the Send Network, and the Strategic Launch Network. VISION Our metro area has 475,000 people and is home to both Michigan State University (51,000 students) and the state capital of Michigan. East Lansing is a very influential city right in the middle of the state of Michigan that lacks a strong gospel presence. In addition to that, within a two hour drive there are 12 other significant university centers where we hope to plant churches over the next few years. This is a dynamic context to serve in. We are passionate about reaching college students and planting churches, which means we are passionate about reaching, raising up and releasing the next generation of leaders! LINKS The Commons Church Website The Commons Church Instagram The Salt Company - Michigan State Instagram The Salt Network Website Operations Director JOB SUMMARY DIRECT SUPERVISOR: Austin Wadlow (Lead Pastor) JOB TITLE: Operations Director (Full-Time) SUMMARY: The Operations Director serves as the primary leader responsible for the administrative, financial, and operational execution of The Commons' vision. This role functions as a Chief Operating Officer / Chief Financial Officer for the church, ensuring that ministry is supported by strong systems, healthy finances, compliant practices, and well-maintained facilities. Working in close partnership with the Lead Pastor, the Operations Director translates vision into actionable plans, budgets, and infrastructure, stewarding resources wisely so that staff and volunteers can focus on disciple-making and mission. This position carries significant leadership responsibility and influence, and requires a high level of trust, discretion, and alignment with the mission and values of The Commons. The Operations Director provides direct leadership to the Operations Coordinator and the Office & Events Coordinator, and is responsible for building, developing, and overseeing these functions. PRIMARY RESPONSIBILITIES: Strategic Leadership & Execution Partner with the Lead Pastor to translate church vision and strategic priorities into operational plans, timelines, and measurable objectives. Provide organizational leadership that ensures ministries are resourced, supported, and scalable. Identify operational risks or barriers and proactively develop solutions. Serve as a trusted advisor to the Lead Pastor on matters of finances, staffing, facilities, and long-term sustainability. Financial Management & Stewardship Oversee all financial operations, including budget development, forecasting, cash flow, and financial reporting. Ensure accurate, transparent, and timely financial statements are provided to the Lead Pastor and appropriate leadership bodies. Manage accounting systems, payroll, audits/reviews, and internal financial controls. Lead stewardship of church resources with biblical wisdom and integrity. Oversee capital campaigns, debt management, and long-range financial planning. Human Resources & Staff Systems Oversee all HR functions, including hiring processes, onboarding, compensation structures, benefits, performance management, and compliance. Provide direct supervision, coaching, and performance management for the Operations Coordinator. Develop and maintain clear personnel policies and employee handbooks. Support department leaders in building healthy teams and effective staff structures. Ensure compliance with employment laws and best practices. Facilities, Construction & Assets Oversee facilities management, maintenance, and long-term planning. Lead construction, renovation, and expansion projects, working with contractors, architects, and consultants as needed. Ensure church buildings and assets are safe, functional, and aligned with ministry needs. Manage capital assets, equipment, and vendor relationships. Risk Management & Compliance Oversee risk management, including insurance coverage, safety protocols, security policies, and legal compliance. Ensure the church operates in accordance with local, state, and federal regulations. Coordinate with legal counsel, insurance providers, and external advisors as needed. Operational Systems & Administration Design and improve systems that increase efficiency, clarity, and accountability across the organization. Oversee contracts, vendors, and service agreements. Ensure administrative processes support ministry rather than hinder it. Provide direct supervision, coaching, and performance management for the Office & Events Coordinator. Help create a culture of excellence, stewardship, and continuous improvement. OTHER DUTIES: All staff members are expected to model flexibility and a willingness to take part in church activities and initiatives that may be outside of their normal day-to-day responsibilities and to model servant leadership in their position at all times. KEY MEASURES OF SUCCESS: Financial health and transparency of the church. Operational systems that support-not slow-ministry. Well-maintained, safe, and ministry-ready facilities. Healthy staff systems and clear organizational structure. Strong, supportive partnership and trust with the Lead Pastor. CHARACTER: The successful candidate will have a healthy, vibrant walk with God, will already be actively involved in the leadership of the church, and will be committed to being in authentic gospel community. Their lifestyle will be marked by being a servant leader, generous with their money, time and giftings, joy and love for spending time with the Lord. A growing desire to shepherd others in their relationship with the Lord and to raise up leaders is necessary. They will be people of integrity in all areas of life! COMPETENCY: The leadership competencies required: team building; ability to thrive in a fast-moving environment; strategic thinker with proven ability to equip leaders and organize functional structures; able to connect multi-generationally; solid understanding of organizational finances and budgeting processes; proficient computer skills (ie. word processing, church database software, quickbooks, contribution software, etc…); strong/smart social skills. REQUIRED: Strong alignment with the mission, vision, and values of The Commons Church. Demonstrated experience in operations, finance, administration, or executive level leadership. Proven ability to manage complex budgets and financial systems. High level of integrity, wisdom, discretion, and trustworthiness. Strong leadership and communication skills. Ability to work closely with a Lead Pastor and function effectively in a second-chair leadership role. Strategic thinker who is also highly execution-oriented. Clear calling to vocational ministry PREFERRED: Senior leadership experience in operations, finance, or administration, with strong preference given to candidates who have served as a COO, CFO, or held comparable executive-level roles in the corporate or enterprise environment. Experience with construction projects or facilities oversight. Knowledge of HR best practices and employment law. Degree in business, finance, accounting, nonprofit management, or related field (or equivalent experience).
    $77k-135k yearly est. 8d ago
  • Director of Field Operations

    CGC Water

    Chief operating officer job in Howell, MI

    We only HIRE the BEST! Who We Are CGC Home Services is a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our mission is rooted in service, excellence, and reliability-showing up for our customers and our teams every single day. We are a multi-time Top Places to Work company with a bold vision to become the #1 Kinetico dealer and the largest plumbing company in our markets. To reach this vision, we need senior leaders who can help shape the direction of the company while driving disciplined execution in the field. Who You Are You are a proven, strategic leader who knows how to lead leaders and influence outcomes. You think long-term while executing with urgency. You are equally comfortable in executive planning sessions and in the field coaching managers. You understand water treatment and plumbing operations well enough to lead with credibility-but your greatest strength is developing and sustain training programs and other systems, aligning teams, and driving measurable results. Position Overview The Director of Field Operations is a senior leadership role responsible for overseeing Service Managers across Michigan, Florida, and North Carolina. This role carries both strategic and operational responsibility, ensuring service operations align with the company's long-term vision while delivering excellent, reliable results day-to-day. The Director of Field Operations will be an active member of the Senior Leadership Team, contributing to quarterly and annual planning, company-wide initiatives, and strategic decision-making. Regular travel to MI, FL, and NC is required. Key Responsibilities * Lead, coach, and develop Service Managers across all three states * Serve as a member of the Senior Leadership Team, helping guide the direction of the company * Participate in quarterly and annual planning, goal-setting, and execution tracking * Translate company vision and strategic priorities into clear operational execution * Drive a culture of excellence, reliability, accountability, and service * Monitor and manage service KPIs, scorecards, and performance metrics * Ensure consistency in service standards, customer experience, and results across all locations * Partner cross-functionally with Operations, Sales, Accounting, HR, and Training * Lead and support training initiatives to strengthen leadership, technical capability, and customer service * Identify gaps, implement improvements, and scale best practices * Travel regularly to MI, FL, and NC to support leaders and teams in the field Skills & Experience We're Looking For * Proven experience in a higher leadership or director-level role * Strong background in In Home Service Industry or Field Operations * Systems and process orientated * Set up successful systems that last * Excellent communication, coaching, and influence skills * High level of accountability, reliability, and follow-through * Willingness and ability to travel regularly between MI, FL, and NC What Success Looks Like * Service Managers are aligned, empowered, and performing at a high level * Service operations consistently meet or exceed company goals * Customers receive reliable, high-quality service they trust and recommend * Leadership development and training are proactive and effective * Strategy is executed consistently across all markets * Company culture remains strong, aligned, and values-driven What We Offer * Competitive executive-level compensation (based on experience) * Meaningful influence on the direction and growth of the company * Career growth opportunities-we promote from within * A mission-driven, high-performance leadership culture * Best-in-class products, services, and systems * The opportunity to lead, grow, and leave a lasting impact Our Culture * We pursue excellence without excuses * We lead with integrity and accountability * We serve people-customers, teammates, and communities * We measure what matters and execute with discipline * We build leaders who build leaders Ready to Lead at a higher Level? If you are ready to help shape the future of a growing multi-state organization, we want to talk to you. Apply Now:
    $74k-111k yearly est. 2d ago
  • Director of Operations

    Northern Home Improvement

    Chief operating officer job in Lansing, MI

    Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements Manage procurement processes and coordinate material and resources allocation Oversee customer support processes and organize them to enhance customer satisfaction Review financial information and adjust operational budgets to promote profitability
    $77k-135k yearly est. 60d+ ago
  • Vice President, Chief Architect

    Pagerduty 3.8company rating

    Chief operating officer job in Lansing, MI

    PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. We are looking for a technologist and proven leader that is equally passionate about large scale distributed systems and leveraging architecture as a discipline that can accelerate business scale for a large and growing customer base. We believe cultivating a culture that embraces collaboration, creativity, and learning sets us up for success. You will be expected to participate in customer facing and industry engagements that yield input into our technology vision and strategy. You will report to the CTO and play a key role in working across the Engineering and Product organizations to drive alignment on design patterns, standardization and best practices to support the business.. If you are technical, creative, future focused, and excited about fostering an environment amongst our teams that helps create avenues for success and learning, then this is a great opportunity for you. **PagerDuty's Vision for Architecture** We believe sound architecture oriented thinking can help teams produce great products that deliver value and delight our customers. Striving for creative, pragmatic, and high quality enables us to deliver faster to market and maintain our brand promise of reliability. **How You Impact Our Vision:** + Lead technology strategy that influences across multiple products, teams, and geographies + Driving and promoting reliability engineering strategy and best practices + Lead design reviews to ensure scalable and reliable systems + Stay close to technology with a hands on approach + Be future focused by incorporating corporate strategy, customer needs, industry trends, and technology together + Actively participate across engineering, product and corporate strategy teams that not only result in successful outcomes for our customers but also in operational excellence + Act as coach and mentor to our Staff+ engineers + Promote a culture of creativity, learning, and collective success resulting in a technology and architecture roadmap that delivers on business outcomes + Bring a pragmatic approach to technology driven decisions and investments + Ability to participate quickly in teams at both architecture design and implementation **Requirements:** + Demonstrated experience in a similar role and capacity with distributed systems operating in cloud environments + Strong leadership skills that showcases by leading through influence across functional and organization boundaries + Experience in driving architecture throughout a product portfolio across a diverse technology organization + Experience in establishing, driving, standardizing reliability engineering practices + Excellent communications skills to engage with both business and technical audiences + Proven track record of innovative, creative, and results driven outcomes + Extensive experience with architecting and developing large scale distributed systems and developing enterprise level technology roadmaps + Experience with cloud platforms (e.g., AWS, Azure, or GCP) + Experience working with team members across various geographies + Experience in evaluating talent and products in mergers and acquisitions **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
    $145k-196k yearly est. 60d+ ago
  • Political Director

    Stand Together 3.3company rating

    Chief operating officer job in Michigan Center, MI

    Americans for Prosperity (AFP) is the premier grassroots organization focused on advocating solutions to the country's greatest challenges. We recognize that tens of millions of Americans are frustrated with the extreme partisanship in government that keeps common-sense reforms from being passed, and instead seek to stand with policy leaders who are committed to finding a better way. Americans for Prosperity is part of the Stand Together philanthropic community. As Political Director for AFP Michigan, you'll lead our state and federal political engagement strategy to advance policy and candidates aligned with AFP. You'll identify and support champions who share our vision, build strong relationships across the political spectrum, and orchestrate bottom-up political efforts that empower people, not parties. You'll work closely with grassroots, policy, and communication partners to execute effective, principle-based political strategies that turn ideas into action. How You Will Contribute Develop and maintain engagement plans for priority candidates and races, integrating grassroots, political, and policy strategies Lead full-spectrum race tactics with clear sequencing, metrics, and coordination across teams Equip grassroots leaders and volunteers with timely, accurate, and compelling assets to advocate confidently for champions and priority issues Build and refine data driven paid canvassing programs that move voters through identification, persuasion, and turnout, all tied to measurable impact Bridge political and policy efforts to support legislative champions at the state and federal level Cultivate strong, trusted relationships with elected officials, candidates, and staff Work to draft and maintain policy surveys for the state chapter What You Will Bring Experience in strategic planning Familiarity with free-market policy priorities and AFP policy positions in the state of Michigan Deep understanding of campaigns, voter behavior, and legislative dynamics You can design and execute innovative engagement plans that integrate grassroots energy, data, and policy alignment Excellent at building trust with candidates, legislators, staff, and coalition partners Thrive in cross-functional environments, partnering seamlessly with grassroots, communication, and policy teams to deliver shared wins Capable of data-informed decision making You are grounded, open to challenge, and quick to learn from failure Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect. Standout Candidates Will Bring Experience managing or advising on campaigns Familiarity with digital political organizing tools and social media campaigns What We Offer Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace. A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges. Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents. Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive. Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM ), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation. We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we're proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $124k-185k yearly est. Auto-Apply 60d+ ago

Learn more about chief operating officer jobs

How much does a chief operating officer earn in Waverly, MI?

The average chief operating officer in Waverly, MI earns between $80,000 and $251,000 annually. This compares to the national average chief operating officer range of $81,000 to $229,000.

Average chief operating officer salary in Waverly, MI

$142,000
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