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About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Role Description Your North Star: build irreplaceable relationships with Pomelo's health plan and employer customers, maximizing our opportunities to serve patients. In this role, you will: Serve as the primary point of contact and trusted advisor for Pomelo's customers, developing strong relationships and a deep understanding of their business and member needs Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo Develop and deliver regular business reviews with customers to identify areas for improvement, demonstrate Pomelo's impact for patients and plans/employers, and drive customer retention Identify and mitigate risks, escalating critical customer issues to appropriate stakeholders and driving prompt resolution Collaborate closely with Pomelo partnership, marketing, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo's customer success Manage a Customer Success Manager, and develop a team strategic to drive forward progress for customers Requirements 7-10 years of experience in consulting, customer success, or project management, with preferably 5+ years of health tech or healthcare experience and 2+ years managing a team Strong project management and creative problem solving experience, with a proactive, solution-oriented, and customer-focused mindset Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams Exceptional written and verbal communication skills Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals Willingness and interest in using data and research to learn new content areas Bonus points for Experience implementing solutions within health plans or employers, or experience managing health plan or employer relationships Experience working in a virtual care setting and/or with value-based care models Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: Competitive healthcare benefits Generous equity compensation Unlimited vacation Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $160,000-$190,000 plus eligibility for the company's incentive plan. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending ******************. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at ********************** to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Job Title: Director of Customer Success Employment Type: Full-Time Minimum Experience: Director Level ABOUT THE ROLE Pixalate is hiring a Director of Customer Success to join our growing team based out of our DC headquarters to work remotely from New York. Successful candidates will use programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is remote but may require occasional travel to meet with clients. RESPONSIBILITIES Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers Maintaining awareness of client needs and opportunities for expansion Understanding the competitive landscape and new industry developments and standards Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value Ensuring Pixalate product adoption, client satisfaction, and account health QUALIFICATION Ad servers, exchangers, DSPs, SSPs, and the role of each in the digital advertising ecosystem Differences and similarities among digital advertising channels (eg, display, mobile web, in-app mobile, and OTT/CTV) Invalid traffic (IVT) and viewability in the context of digital advertising BA/BS degree in technical, business, or other related fields (or equivalent experience) 2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors Highly skilled in MSFT Excel (eg, pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA Understanding of digital media ecosystem terminology and ad operations tools and practices (eg, campaign optimization, JavaScript, tagging, cookies, macros, and platforms) Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment Self-starter capable of thriving in a startup environment Ability to maintain poise under stress, especially when resolving time-sensitive issues Data-driven, analytical, and process-oriented Excellent written and verbal communication/presentation skills Proficiency with spoken and written English; a second language is a plus BENEFITS We focus on doing things differently and challenge each other to be the best we can be. Excellent benefits package, including medical, dental, and vision insurance Premiums 100% covered for employees and 50% covered for dependents Unlimited PTO 401k Employee Referral Program Monthly internet reimbursement Remote, flexible hours Opportunity for advancement About Pixalate Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV Washington Post: Your kids' apps are spying on them Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google's Black Box Ad Empire ABC7 News: The State of Children's Privacy Online NBC News: How many apps are tracking your children Our team of lawyers, data scientists, engineers, economists, and researchers span globally with a presence in California, New York, Washington DC, London, and Singapore.

What You Will Be Doing Campaign Strategy & Ownership Own the full end‑to‑end expansion campaign framework for selling Cloud add‑on products and modules to existing CIC Cloud customers. Translate company growth priorities and product add‑ons into clear, repeatable campaign plans. Lead cross‑functional contributors across Product, Product Marketing, Sales, Solutions, Customer Success, and Marketing. Define campaign objectives, success metrics, timelines, and key dependencies. Identify and communicate hurdles impacting progress, and act as the single point of accountability for campaign execution and outcomes. Customer Targeting & Use‑Case Definition Partner with cross‑functional teams to identify high‑propensity customer segments for Cloud Add‑on campaigns. Define expansion triggers such as usage patterns, maturity, integration needs, compliance requirements, or supply‑chain complexity. Build persona‑specific value propositions for IT, supply chain, and operations leaders. Ensure campaigns are anchored in real customer pain points and buying moments - not theoretical use cases. Messaging, Positioning & Enablement Collaborate with Product Marketing to develop campaign messaging, narratives, and proof points. Work with Marketing to align positioning across email, in‑app assets, website content, webinars, demo videos, and supporting materials. Partner with Sales Enablement and Solutions to deliver demos, solution walkthroughs, and technical validation assets. Equip Sales and CSMs with the right talk tracks, decks, FAQs, and resources. Cross‑Functional Orchestration & Project Management Serve as the orchestrator across teams, ensuring alignment, accountability, and timely execution. Lead weekly execution meetings, standups, and retrospectives. Manage timelines, risks, and dependencies across marketing motions, sales motions, CS outreach, and product/solutions participation. Proactively remove blockers and escalate to executive leadership when needed. Promotion & Channel Coordination Coordinate multi‑channel promotion plans with Marketing, including lifecycle/email, in‑app messaging, sales‑led outreach, and webinar/event promotion. Ensure campaigns are cohesive and consistent across all customer touchpoints. Measurement, Insights & Optimization Partner with the CMO and CRO to define KPIs and campaign targets. Track leading and lagging campaign metrics, including engaged accounts, qualified opportunities, pipeline creation, campaign conversion, and ACV bookings. Collaborate with Marketing Ops and Revenue leaders to build dashboards and analyze performance. Use data to continually refine targeting, messaging, and campaign structure - creating a closed feedback loop with all stakeholders. Your Skills Revenue Mindset: Focused on pipeline, bookings, and ARR-not just top‑of‑funnel metrics. Strong Operator: Brings structure, cadence, and discipline to cross‑functional execution. Cross‑Functional Leader: Influences without authority across Product, Sales, CS, and Marketing. High Bar for Execution: Drives campaigns to completion, not just kickoff. Strategic + Tactical: Can zoom out to portfolio strategy while also digging into execution details. Executive Presence: Able to confidently present to C‑level leaders and senior executives. Your Qualifications Education Bachelor's degree required. Experience 5+ years in B2B SaaS marketing, revenue programs, or GTM roles. 3+ years leading managers or team leads. Demonstrated ownership of pipeline, revenue impact, and expansion‑focused campaign outcomes. Experience partnering closely with Sales, CS, Product, and Solutions teams. Experience working with solutions engineering or professional services teams. Familiarity with Salesforce CRM, marketing platforms (6Sense, SalesLoft), lifecycle tools, and AI‑enabled systems. Proven project management ability and influence without authority. Strong communication, organization, and stakeholder‑management skills. Experience with usage‑based expansion models, product‑led signals, or lifecycle marketing. Comfortable with CRM, automation, and analytics platforms. A few things we have to offer: Compensation: $120,000 - $140,000 + Bonus potential Great Healthcare + Dental + Vision Flexible PTO Culture of support, encouraging Life-Work balance 401k match FSA and HSA options Employee Assistance Program Paid Parental Leave Representing a company with 4,000+ clients and a 99% retention rate Accelerated title and salary growth potential A fun and energetic work environment that makes you excited to go to work every day We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at ***********. Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

About the Role: Steer Health is a mission-driven company that is transforming the healthcare experience with AI-powered patient engagement and practice automation. We are seeking a highly experienced and strategic Director of Customer Success to lead and scale our Customer Success team. You will be responsible for building a world-class post-sales organization, defining our customer success strategy, and ensuring our early-stage healthcare customers achieve their desired outcomes. This is a critical leadership role that will directly influence our retention, expansion, and long-term growth. What You'll Do: Customer Success Leadership Build, scale, and lead the Customer Success organization, including Customer Success Managers, Implementation Specialists, and Support staff. Set a clear vision, define roles and career paths, and foster a culture of accountability, collaboration, and excellence. Establish consistent processes and methodologies for onboarding, training, success planning, and client engagement. Serve as an executive sponsor for strategic accounts, ensuring alignment between customer objectives and Steer Health's solutions. Optimize for Growth Design and execute data-driven strategies to deepen product adoption across Steer Health's suite of solutions, ensuring customers unlock maximum value. Develop playbooks and success frameworks that identify cross-sell and upsell opportunities within existing accounts. Partner with Sales to drive account expansion and maximize Net Revenue Retention (NRR). Collaborate with Product and Marketing teams to capture customer feedback, identify feature gaps, and co-create adoption campaigns. Implement lifecycle strategies to reduce churn risk and extend customer lifetime value (CLV). Customer Engagement & Retention Lead customer journey mapping to ensure a consistent and seamless experience from onboarding through renewal. Build strong relationships with executives and decision-makers in client organizations, positioning Steer Health as a trusted advisor. Monitor customer health scores, usage patterns, and engagement data; proactively address risks with targeted interventions. Drive customer advocacy by fostering referenceable clients, case studies, and participation in community forums or events. Ensure high renewal rates through structured QBRs, success reviews, and proactive engagement strategies. Operational Excellence Define and manage KPIs for Customer Success, including adoption metrics, retention rates, NRR, CSAT, and time-to-value. Oversee the implementation of systems, tools, and automation (e.g., CRM, CS platforms) to support scale and efficiency. Analyze customer trends, churn drivers, and expansion opportunities; use insights to refine strategy and execution. Partner with Finance and Operations to forecast renewals, expansions, and churn with accuracy. Continuously refine processes to increase efficiency, scalability, and the impact of the CS team. Requirements Experience: At least 5+ years of experience in a customer success leadership or management role, with a proven track record of managing and growing a team of CSMs. Industry Expertise: Strong experience in the healthcare or health-tech industry, with a deep understanding of the unique challenges and opportunities in the space. Startup Mindset: Demonstrated experience working in a fast-paced, early-stage startup environment. You should be comfortable building processes from scratch and thriving in ambiguity. Skills: Exceptional communication, leadership, and analytical skills. Proven ability to influence stakeholders and drive results. Benefits Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow Flexibility: Fully remote role with flexible hours and strong autonomy Career Growth: Significant opportunity to grow your career as Steer scales Insurance - Health, Dental and Vision

This is a Hybrid position working both from home and onsite in Omaha Nebraska, and individual is required to reside and be authorized to work in the United States. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and large account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a smaller number of named accounts. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with customers, operations management and technology to ensure service levels are being maintained. This role is Hybrid and will be working for an onsite customer in Omaha NE. Looking for 3 days in the customer office and 2 days remote. Responsibilities: Program Management Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client's questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers' background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 7+ years' proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Summary: The Director, Customer Success Management role is to lead a team of Customer Success Managers (CSMs) focusing on the growth and retention of Genesys' customers. The Director advocates and champions their customers' journeys and orchestrates the right strategies, products, and services to help customers rapidly realize their business outcomes. Working closely with leaders from other Genesys functions, the Director ensures a One Genesys approach to customer success. Key Responsibilities: Team Leadership Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for success management, and providing executive oversight as necessary. Coach team to apply 'empathy in action' to understand customers' business value drivers, success criteria, and KPIs. Lead and deliver compelling Executive Business Reviews (EBRs) to C-level stakeholders, articulating strategic value, ROI, and business impact. Guide team in preparing and presenting Quarterly Business Reviews (QBRs) that demonstrate customer success, adoption metrics, and strategic roadmap alignment. Develop and present data-driven insights that resonate with executive stakeholders and drive strategic decision-making. Customer Success Strategy Support team in helping customers achieve business outcomes through adoption of relevant Genesys products, services, and best practices. Enable team to drive customer reference-ability and advocacy. Drive participation in key engagement activities such as Customer Advisory Board and Customer Roundtable. Coach team to apply proactive risk management for customer sentiment, turning potential risks into opportunities to delight, retain, and grow customers. Cross-functional Collaboration Establish relationships with other team leaders, defining roles, responsibilities, and accountability with adjacent functions including: Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value rapidly. Professional Services to ensure implementations progress smoothly to go-live. Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue. Sales to identify cross-sell/up-sell opportunities and drive incremental bookings. Minimum Requirements: Experience & Education 6+ years' experience in a SaaS CSM people management role 10+ years' working as a Customer Success Manager in a fast-growing SaaS company. Bachelor's or advanced degree in technology- or business-related field Familiarity with CX (industry and technology) to lead a consultative approach. Experience in identifying opportunities to expand the reach of the Genesys CX portfolio within the customer journey. Desirable Skills: Technical Skills Proficient with productivity tools including PowerPoint/Excel/Word Experience with CRM tools such as Salesforce and Gainsight Competency with online communities and social media platforms Professional Competencies How We Think Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Strategic Mindset: Seeing ahead of future possibilities and translating them into breakthrough strategies. Analytics Mindset: Ability to translate insights from data into customer business impacts (e.g., unrecognized value, operational underperformance) Foundational Product Skill: Understanding how product adoption relates to key business outcomes. How We Own It Ensures Accountability: Holding self and others accountable to meet commitments. Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. How We Interact Collaborates: Building partnerships and working collaboratively to meet shared objectives Manages Conflict: Handling conflict situations effectively with minimal noise. Active Listener: Focuses on the speaker with intent to understand versus self-focus. Communicates Effectively: Developing and delivering multi-mode communications that convey clear understanding of different audiences' needs. Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. How We Show Up Instills Trust: Gaining confidence and trust through honesty, integrity, and authenticity. Situational Adaptability: Adapting approach and demeanor in real time to match shifting demands. Maintains positive and resilient attitude. Thrives in dynamic environment. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $152,300.00 - $267,700.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.