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Chief product officer full time jobs - 56 jobs

  • Product Management, Director

    Meta 4.8company rating

    Columbus, OH

    Meta Product Management Leaders work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product Management Leaders to help innovate and execute product initiatives across the company and value moving quickly. This job description represents different full-time roles across Meta. **Required Skills:** Product Management, Director Responsibilities: 1. Lead a team through the ideation, technical development, and launch of innovative products 2. Attract, build, manage, and develop a talented team of product leaders with a broad range of experiences, perspectives, approaches, and backgrounds 3. Establish shared vision across the company by building consensus on strategies and priorities leading to product execution 4. Drive product development with a team of world-class engineers and designers 5. Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 6. Define and analyze metrics that inform the success of products 7. Understand Meta's strategic and competitive position and deliver products that are recognized as best in the industry 8. Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm 9. Manage multiple products and priorities, scale teams, and ensure org is effective, healthy and set up for success by establishing clear and measurable goals **Minimum Qualifications:** Minimum Qualifications: 10. 12+ years of experience in Product Management and/or Product Design 11. 12+ years of experience working collaboratively with engineering, design and user research teams 12. 8+ years of experience hiring, managing, and developing both individual contributors and senior leaders 13. Critical thinking/analytical leadership experience 14. Experience presenting to senior executive audiences 15. BA/BS in Computer Science or related field **Preferred Qualifications:** Preferred Qualifications: 16. Experience in a consumer focused technology company 17. Experience building 0-1 products, platform/ecosystem products, or marketplaces **Public Compensation:** $249,000/year to $323,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $249k-323k yearly 60d+ ago
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  • Group Product Manager

    Coinbase 4.2company rating

    Columbus, OH

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining and building the retail customer support experience. In this role, you will drive a product group to build self-service and automated support experiences, as well as user journeys that connect customers to chat, email, or voice support lines accessible through our Help Center (************************** and Social Platforms. You'll drive the next generation of AI-powered self-service and automation, using both internal technology and third party vendors, with an ambitious goal to automate >90% of customer contacts while achieving >95% CSAT across automated and human-handled support contacts. You'll lead a distributed team of product managers, technical program managers, and designers across North America and India, guiding them to define and deliver high-quality, reliable, and intelligent systems that support over 100 million customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer-facing) tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution for our customer-facing support technology ecosystem. *What you'll be doing (ie. job duties):* * Own all facets of the customer facing support product area from crafting the vision and strategy to executing. * Define and execute a roadmap for retail customer support experiences, impacting over 100 million customers. * Communicate the vision and progress for customer support experiences across the company to technical and non-technical leaders with ease via weekly and monthly program updates. * Investigate and inspect customer user journeys through our self-service and automated support experiences to size opportunities and identify the highest-impact use cases to improve CSAT and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. * Develop novel and innovative ideas to improve the customer support experience and drive higher CSAT for our customers. * Proactively address security, fraud, risk, and compliance considerations while preserving an excellent user experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between our customers and human agents. * Partner with CX to conduct buy vs. build analysis and RFP's on emerging AI capabilities. * Develop and mentor a globally distributed product group, fostering growth, accountability, and product excellence. *What we look for in you (ie. job requirements):* * 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. * 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains. * 5+ years of leading and developing Product Management teams. * Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. * User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences * Cross-functional leadership: Able to align diverse stakeholders-from engineers to compliance teams-behind a shared vision. * Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. * Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. * Excellent written and verbal communication skills. * Ability to thrive and perform under pressure. *Nice to haves:* * Experience in fintech, payments, or crypto industries. * Experience working in a high-compliance or regulated environment (e.g., finance, banking, or crypto). ID: P72918 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $205,785-$242,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $205.8k-242.1k yearly 60d+ ago
  • Chief Financial Officer

    Boldlygo Career and Hr Management

    Columbus, OH

    Disability Rights Ohio (DRO) is a non-profit corporation with a mission to advocate for the human, civil, and legal rights of people with disabilities in Ohio. We provide legal advocacy and rights protection to a wide range of people with disabilities. Disability Rights Ohio (DRO) is seeking a full-time Chief Financial Officer (CFO) for our nonprofit organization with a commitment to our mission and core values. Reporting to the Executive Director, the CFO will oversee the financial operations of our nonprofit organization including investments and audit activities. As CFO, you will be an integral part of the leadership team in discussing the best practices for the nonprofit's finances and coming up with strategic plans to improve its overall financial health and making decisions based on the organization's financial stability. The ideal candidate will oversee cash flow planning, prepare and review budgets, and track operational metrics (KPIs.) This vital role will entail an in-depth knowledge of risk management and forecasting Return on Investment (ROI) for current and future programs. KEY RESPONSIBILITIES: Develop and monitor all strategic planning and organizational and grant budgets Prepare detailed financial statements and footnote disclosures in accordance with GAAP Develop financial policies and procedures Oversee cash flow management, track important KPIs and analyze trends Forecast return on investment (ROI) for current and future programs Ensure all financial operations comply with federal and state laws Review and interpret federal grant requirements, accounting & reporting, specifically federal grants Coordinate audit activities Supervise the Fiscal Manager/team to ensure smooth day-to-day transactions including day-to-day financial reports and accrual accounting; reviewing and approving fiscal reports, cash management, and bank reconciliation; monthly financial reports; and preparing and reviewing accounting entries Oversee and/or manage payroll and benefits. Prepare 990s for the nonprofit Inform key stakeholders of financial status and investment plans Present monthly, quarterly and annual financial statements to executives and board of directors Represent the company to investors and public officials Actively participate in annual, monthly and quarterly business and financial reviews with the nonprofit's Executive Director Qualifications ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES: Proven work experience as a CFO in a nonprofit organization and knowledge of relevant nonprofit accounting Familiarity with the way nonprofit organizations are structured Familiarity with federal grant management including Uniform Guidance and cost allocation Excellent knowledge of data analysis, risk management and forecasting methods Strong financial acumen and analytical skills and ability to explain financial terms in simple language Exceptional organizational skills and attention to detail Excellent interpersonal, written and oral communication skills (especially regarding writing budget narratives, communicating with board members, communicating with leadership team and staff) Strong business insight and strategic thinking/planning skills Critical thinking with an entrepreneurial attitude to identify and resolve potential problems Honest, ethical, and moral behavior regarding Company operations/interactions and customer confidentiality Hands-on experience with accounting and financial management software (MIP) Expertise in MS Excel including importing and exporting data to/from other platforms, Capable of managing multiple deadlines routinely Collaborative, inclusive team approach Commitment to DRO's mission statement KEY DELIVERABLES: The key deliverables expected of the CFO in this position includes clean audit, timely grant and corporate filings including 990, monthly board reports, annual agency budget, internal budgeting tools and reports for leadership, and financial policies and procedures. CREDENTIALS AND EDUCATION: Bachelor's degree in finance, accounting or a similar field is required with a Master of Business Administration (MBA) preferred. Also, a preference for a Chartered Financial Analyst (CFA) or Certified Public Accountant (CPA) or comparable accounting experience/educational background. Non-profit experience a must with 7+ years of financial management experience or relevant work experience and 5+ years people leadership experience preferred. Additional Information PLEASE NOTE THAT WE ARE PARTNERING WITH GO-HR TO FILL THIS POSITION. Any inquiries to Disability Rights Ohio (DRO) will be directed to GO-HR as directed by this site. Disability Rights Ohio (DRO) is an Equal Opportunity Employer and does not discriminate in employment activities based on any protected class. This is designed to be a good representation of the job requirements but is not a comprehensive listing of activities, duties or responsibilities required of the employee. Employment at DRO is at-will; this job description does not constitute a contract of employment.
    $80k-150k yearly est. 1d ago
  • Sr. Product Manager

    Maven 4.2company rating

    Columbus, OH

    We have an opening for a Product Manager who will be leading integrations and API. This role is a full-time opportunity here in Columbus, OH with a fast-growing mortgage organization. This position will work closely with internal and external stakeholders to build integration capabilities that drive lending partnerships with leading enterprise brands. Responsibilities: Develop the product vision, strategy, and roadmap for Lower's API library and corresponding developer and enterprise management portals Lead all aspects of product planning for the API product including initial scoping, defining KPIs, translating business requirements into user stories, and prioritizing tickets for development sprints Work with engineers to groom requirements, estimate timelines, and test solutions Manage the development backlog based on strategy and business objectives Communicate pro-actively with all stakeholders to provide project status, identify problems, create solutions, and anticipate future enhancements Be the subject matter expert for the API library and integration capabilities Conduct demos, create implementation materials, and provide training to attract and retain enterprise clients Qualifications: 7+ years in a Product Manager role, delivering B2B SaaS products to enterprises Experience building API integrations Comfortable interacting with clients, teasing out pain points, and managing feature requests Proven ability to build a product from the ground up Experience in Fintech or mortgage preferred Demonstrated ability to build and maintain relationships Excellent written and verbal communication skills
    $95k-128k yearly est. 60d+ ago
  • Data & AI Product Strategy Leader- Commercial Banking

    Citizens 2.9company rating

    Columbus, OH

    Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As the Data & AI Product Strategy Leader for Commercial Banking you will lead the delivery of advanced data and intelligence products that empower commercial bankers and other clients facing colleagues with intelligence to prospect, engage, and deepen client relationships. This role is central to bridging cutting-edge AI capabilities ensuring every data product delivers measurable value to bankers and clients. You will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. The ideal candidate is a strategic thinker and hands-on executor, able to lead without direct authority, manage conflicting priorities, and build strong partnerships across business, technology, and analytics teams. Success in this role requires a passion for innovation, a bias for action, and a proven track record of delivering results in highly matrixed, agile environments. Key Responsibilities Strategic Coordination & Program Enablement · Design and implement horizontal routines and governance structures that support cross-functional collaboration. · Ensure strategic alignment between data product initiatives and enterprise transformation goals. · Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. · Champion a product mindset, focusing teams on solving customer problems and delivering value, not just executing requirements. Agile Delivery & Stakeholder Engagement · Operate within a complex "scrum of scrums" structure, coordinating within multiple agile pods and delivery teams to achieve program milestones. · Manage conflicting priorities and dependencies, ensuring transparency, accountability, and timely delivery. · Build and sustain strong partnerships with business, technology, and analytics stakeholders. · Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. Budgeting & Financial Oversight · Support financial planning, budgeting, and resource allocation for data product initiatives. · Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. · Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. User-Centric Product Design · Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction. · Lead the design and delivery of data products that provide bankers with a "single pane of glass" experience-centralizing insights, analytics, and next-best-action recommendations within business workflows. · Champion intuitive user experiences, ensuring complex AI outputs are accessible, explainable, and actionable for bankers. AI & Data Enablement · Guide the development of AI-powered analytics engines for sales processes. · Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure including business layer, data pipelines, data controls as well as relevant data needed for training ML solutions including and scalable model deployment. Continuous Improvement & Innovation · Define and track key performance indicators (KPIs) such as banker adoption, revenue impact, client engagement, and operational efficiency. · Gather user feedback, conduct A/B testing, and leverage analytics to continuously refine product features and maximize business value. · Stay abreast of emerging AI, data, and fintech trends, proactively identifying opportunities to enhance the AI Banker platform and maintain competitive advantage. · Foster a culture of experimentation and responsible innovation ensuring adherence to ethics, privacy, model risks and other regulatory needs while balancing for rapid iteration. Qualifications · Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases. · Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change. · Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity. · Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures. · Exceptional communication, relationship-building, and stakeholder management skills. · Prior experience in Financial Services or Management Consulting. Education & Certifications · Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday + Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026
    $150k-220k yearly 31d ago
  • Product Manager, Pharmacy Operations

    Gifthealth Inc.

    Columbus, OH

    Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary We are hiring a Product Manager to support product development within our pharmacy operations. In this role, you will manage and execute individual projects within the broader roadmap. You'll collaborate closely with Engineering and Operations to translate requirements into clear, actionable work and ensure successful delivery. Key Responsibilities Manage and execute multiple dispensing pharmacy-related product projects Work closely with Engineering to run planning sessions, refine requirements, and write development tickets Conduct detailed discovery with Operations to understand problems and define solutions Create and maintain workflow documentation, product specs, and cross-functional materials Support feature launches and hypercare to ensure smooth adoption and operational readiness Develop subject matter expertise in dispensing pharmacy operations and the systems that support them Communicate project status, risks, and milestones to cross-functional partners Qualifications 3-5 years of experience in technical product management, preferably in a complex operational or systems-driven environment Experience in a startup or fast-paced setting, with the ability to deliver results quickly Strong technical understanding and comfort partnering with Engineering teams Ability to learn nuanced processes and workflows rapidly Experience managing multiple projects at once, with strong organizational and prioritization skills Self-starter mentality-comfortable operating with minimal direction while staying aligned with leadership Excellent communication skills and an ability to collaborate across teams Proficiency in basic data analysis, including interpreting data trends and validating assumptions Preferred experience using GitHub for documentation, issue tracking, or collaborating with Engineering Work Environment Location: Hybrid / Remote Schedule: Full-time May require availability flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to occasionally stand, walk, and move about the office as needed. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work onsite during standard business hours (or hybrid/on-site as applicable). Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:
    $73k-101k yearly est. 31d ago
  • Product Manager, Pharmacy Operations

    Gifthealth

    Columbus, OH

    About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary We are hiring a Product Manager to support product development within our pharmacy operations. In this role, you will manage and execute individual projects within the broader roadmap. You'll collaborate closely with Engineering and Operations to translate requirements into clear, actionable work and ensure successful delivery. Key Responsibilities Manage and execute multiple dispensing pharmacy-related product projects Work closely with Engineering to run planning sessions, refine requirements, and write development tickets Conduct detailed discovery with Operations to understand problems and define solutions Create and maintain workflow documentation, product specs, and cross-functional materials Support feature launches and hypercare to ensure smooth adoption and operational readiness Develop subject matter expertise in dispensing pharmacy operations and the systems that support them Communicate project status, risks, and milestones to cross-functional partners Qualifications 3-5 years of experience in technical product management, preferably in a complex operational or systems-driven environment Experience in a startup or fast-paced setting, with the ability to deliver results quickly Strong technical understanding and comfort partnering with Engineering teams Ability to learn nuanced processes and workflows rapidly Experience managing multiple projects at once, with strong organizational and prioritization skills Self-starter mentality-comfortable operating with minimal direction while staying aligned with leadership Excellent communication skills and an ability to collaborate across teams Proficiency in basic data analysis, including interpreting data trends and validating assumptions Preferred experience using GitHub for documentation, issue tracking, or collaborating with Engineering Work Environment Location: Hybrid / Remote Schedule: Full-time May require availability flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to occasionally stand, walk, and move about the office as needed. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work onsite during standard business hours (or hybrid/on-site as applicable). Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
    $73k-101k yearly est. 30d ago
  • Digital Channels Mobile Frameworks Product Manager

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210688322 JobSchedule: Full time JobShift: Day : You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Digital Channels Mobile Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities * Develops a product strategy and product vision that delivers value to customers * Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition * Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability * Builds the cross Digital Mobile App Framework team vision (supporting Analytics, Security, Networking, Configuration, Crash Reporting, etc.) * Establishes patterns for native iOS development including 3rd party integrations and POCs, Caching/Boot Manager and Routing, pipelines, and testing * Builds native technical infrastructure (Analytics, Security, Networking, Configuration, Crash Reporting, etc.) * Creates supporting documentations for cross product usage * Understands the mobile app from the functionalities needed for the business and also the importance of having a strong foundation to build on, ideally helping drive the evolution of the platform to enable more functionalities * Manages technical backlogs, partnering with technology, agility, design and stakeholder groups, creatively problem solving based on user needs and data, and crafting strong communications around progress, status and blockers at all levels of the organization * Possesses a strong technical curiosity in how the app functions today, seeking to uncover areas to improve; Focus should include understanding the foundational inner workings of the application Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Previous experience working on mobile applications with passion and curiosity for mobile apps * Ability to drive the mobile framework product strategy * Strong written and verbal communication skills with the ability to articulate complex/technical concepts into simple yet effective communication to many stakeholders, management and customers * Proven experience in developing lasting cohesive partnerships with the business, operations, technology and other key stakeholders * Strong understanding and ability to work within Agile methodologies, including working knowledge of the following tools: Jira and Confluence Preferred qualifications, capabilities, and skills * Demonstrated prior experience working in a highly matrixed, complex organization * Strong technical background, including knowledge of mobile application technologies, backend systems, cloud computing, and experience in an agile environment * Bachelor's degree or equivalent work experience
    $81k-105k yearly est. Auto-Apply 37d ago
  • Senior Product Manager

    Pagerduty 3.8company rating

    Columbus, OH

    PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. PagerDuty is seeking a Senior Product Manager, Incident Analysis to join our talented, customer-focused Incident Management team! As Senior Product Manager, you will report to the Director of Product for Incident Management, and partner closely with design, engineering, and go-to-market teams. You will define and deliver data-driven, user-centric experiences that transform incident data into opportunities for continuous improvement and operational excellence. This is an exciting opportunity to own and shape the roadmap for products trusted by some of the world's top DevOps, SRE, and digital operations teams. The ideal candidate thrives at the intersection of analytics, DevOps, and user experience-and is passionate about driving better business outcomes from operational data. **Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.** KEY RESPONSIBILITIES + Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business. + Drive end-to-end product lifecycle, from needs discovery through launch and iteration, with a focus on data-driven insights. + Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning. + Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities. + Track and analyze product performance, iterating on features to maximize user value and business impact. BASIC QUALIFICATIONS + 5+ years' experience in product management for B2B SaaS, DevOps, or data-analytics platforms-or equivalent degree or experience. + Demonstrated fluency with data analysis or analytics products (telemetry, observability, post-incident review). + Proven success shipping features focused on workflow automation or operational improvement. + Experience collaborating with cross-functional teams (engineering, design, sales, customer success). + Must be currently authorized to work in the United States on a full-time basis. PREFERRED QUALIFICATIONS + Familiarity with the incident management lifecycle or operational reliability in cloud-native environments. + Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context. + Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk). + Demonstrated passion for user experience and continuous product improvement. + Results-oriented, intellectually curious, and collaborative. The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
    $126k-158k yearly est. 32d ago
  • PwC Tech Product Owner Senior Associate

    PwC 4.8company rating

    Columbus, OH

    **Specialty/Competency:** IFS - Information Technology (IT) **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 40% At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Respond effectively to the diverse perspectives, needs, and feelings of others. + Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. + Use critical thinking to break down complex concepts. + Understand the broader objectives of your project or role and how your work fits into the overall strategy. + Develop a deeper understanding of the business context and how it is changing. + Use reflection to develop self awareness, enhance strengths and address development areas. + Interpret data to inform insights and recommendations. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Product Management team you will define product vision, manage the product backlog, and collaborate with cross-functional teams to deliver top-tier products. As a Senior Associate, you will lead the charge in requirement gathering, stakeholder communication, and product release planning, securing alignment with business goals. This position offers a unique chance to advocate for customer needs while driving innovation and continuous improvement in product development. Responsibilities - Lead stakeholder engagement and gather product requirements - Plan and execute product release schedules - Analyze market trends to inform product decisions What You Must Have - High School Diploma - At least 2 years of progressive roles What Sets You Apart - Bachelor's Degree in Information Technology, Business Studies, Computer Science preferred - Certified Scrum Product Owner (CSPO) preferred - Demonstrating proficiency in requirement gathering and analysis - Managing product backlog to align with business goals - Creating clear user stories and acceptance criteria - Facilitating stakeholder communication and collaboration - Leading sprint reviews for stakeholder feedback - Contributing to product vision and roadmap development - Analyzing product performance for continuous enhancement - Possessing experience with product management tools like Aha!, Jira, Confluence, Trello, or similar Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $55,000 - $151,470. For residents of Washington state the salary range for this position is: $55,000 - $187,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
    $55k-187k yearly 36d ago
  • Product Operations Lead

    Pearson 4.7company rating

    Columbus, OH

    The Product Operations Lead is a strategic role responsible for shaping and evolving the Pearson Virtual Schools (PVS) Product & Technology organization's delivery tools, agile practices, and operational rhythms. This role serves as the steward of the Jira platform, champions effective delivery processes, and connects product, engineering, design, and leadership teams. You will guide teams in organizing, planning, executing, and measuring their work, ensuring that our tools and our ways of working provide clarity and transparency while supporting continuous improvement. **Core Responsibilities** + Driving standardization in tooling, governance, and reporting across the product development lifecycle. + Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization. + Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation. + Guide teams on structuring work in Jira to support effective planning, reporting, and execution. + Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues. + Champion agile ways of working by helping teams adopt and tailor practices to their context. + Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices. + Facilitate communities of practice and strategic learning forums to support continuous improvement. + Serve as a change leader during process or tool changes. + Define and uphold the "Rhythm of Business" for delivery operations (planning cadences, review cycles, reporting norms). + Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively. + Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency. + Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact. + Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics. **Qualifications** + 5+ years of experience in Jira administration, delivery operations, agile coaching, or related fields. + Deep understanding of agile frameworks and their practical application across multiple teams. + Proven expertise in Jira workflow design, system configuration, automation, and governance. + Experience implementing and scaling collaboration platforms to support product strategy and delivery transparency. + Experience improving and maturing organization-wide delivery practices and cadences. + Excellent communication, facilitation, and coaching skills. + Experience designing dashboards and interpreting delivery metrics, demonstrating strong analytical skills. + Ability to drive change and influence stakeholders without direct authority. + Experience with Confluence, Jira Cloud, or similar collaboration tools. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between **$110,000 - $130,000** - This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through until the **19 January 2026** . This window may be extended depending on business needs. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ******************************************. **Job:** Product Management **Job Family:** PRODUCT **Organization:** Virtual Learning **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 22045 \#location
    $110k-130k yearly 4d ago
  • Data & AI Product Strategy Leader- Commercial Banking

    Citizens Financial Group, Inc. 4.3company rating

    Columbus, OH

    Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As the Data & AI Product Strategy Leader for Commercial Banking you will lead the delivery of advanced data and intelligence products that empower commercial bankers and other clients facing colleagues with intelligence to prospect, engage, and deepen client relationships. This role is central to bridging cutting-edge AI capabilities ensuring every data product delivers measurable value to bankers and clients. You will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. The ideal candidate is a strategic thinker and hands-on executor, able to lead without direct authority, manage conflicting priorities, and build strong partnerships across business, technology, and analytics teams. Success in this role requires a passion for innovation, a bias for action, and a proven track record of delivering results in highly matrixed, agile environments. Key Responsibilities Strategic Coordination & Program Enablement * Design and implement horizontal routines and governance structures that support cross-functional collaboration. * Ensure strategic alignment between data product initiatives and enterprise transformation goals. * Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. * Champion a product mindset, focusing teams on solving customer problems and delivering value, not just executing requirements. Agile Delivery & Stakeholder Engagement * Operate within a complex "scrum of scrums" structure, coordinating within multiple agile pods and delivery teams to achieve program milestones. * Manage conflicting priorities and dependencies, ensuring transparency, accountability, and timely delivery. * Build and sustain strong partnerships with business, technology, and analytics stakeholders. * Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. Budgeting & Financial Oversight * Support financial planning, budgeting, and resource allocation for data product initiatives. * Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. * Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. User-Centric Product Design * Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction. * Lead the design and delivery of data products that provide bankers with a "single pane of glass" experience-centralizing insights, analytics, and next-best-action recommendations within business workflows. * Champion intuitive user experiences, ensuring complex AI outputs are accessible, explainable, and actionable for bankers. AI & Data Enablement * Guide the development of AI-powered analytics engines for sales processes. * Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure including business layer, data pipelines, data controls as well as relevant data needed for training ML solutions including and scalable model deployment. Continuous Improvement & Innovation * Define and track key performance indicators (KPIs) such as banker adoption, revenue impact, client engagement, and operational efficiency. * Gather user feedback, conduct A/B testing, and leverage analytics to continuously refine product features and maximize business value. * Stay abreast of emerging AI, data, and fintech trends, proactively identifying opportunities to enhance the AI Banker platform and maintain competitive advantage. * Foster a culture of experimentation and responsible innovation ensuring adherence to ethics, privacy, model risks and other regulatory needs while balancing for rapid iteration. Qualifications * Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases. * Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change. * Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity. * Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures. * Exceptional communication, relationship-building, and stakeholder management skills. * Prior experience in Financial Services or Management Consulting. Education & Certifications * Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday - Friday * Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award
    $150k-220k yearly Auto-Apply 33d ago
  • Chief Operating Officer / Integrator [HT-952223]

    Visionspark

    Mount Vernon, OH

    REPLEX PLASTICS CHIEF OPERATING OFFICER / INTEGRATOR THE PERSON Are you energized by aligning teams, building culture, and turning vision into measurable results? Do you thrive in environments where methodology and execution meet, and where your leadership directly impacts the success of a company? Are you a strategic, people-driven leader with an owner's mindset? If you see yourself as a strong COO / Integrator who is ready to step into the top seat when the time comes then YOU could be the future of Replex Plastics! Our ideal COO / Integrator personifies: * Integrity & Trustworthiness: This must come first. Without trust and integrity, none of the other qualities will matter, especially in a succession role. * Financial Result Accountability: The COO / Integrator will be managing the P&L, budgets, and overall business health, so financial ownership is a top priority. * A Cultural Champion: Protecting and driving culture is central to being the right COO / Integrator and future Visionary. It shows the business is more than numbers; it's about people. * Original Thinking & Leadership: Once trust, financial accountability, and culture are locked in, innovation and leadership will move the business forward. * High Energy: Energy is crucial, but it supports other factors than leading them. It's the engine that powers integrity, accountability, culture, and innovation. Our ideal COO / Integrator is a hands-on, accessible, and present leader who communicates clearly, gives and receives feedback openly, and guides the team with honesty, respect, and a balance of high energy and calm composure that inspires confidence even in tough situations. You're strategic and relationally driven, straightforward without sugarcoating, and grounded in integrity, trust, and accountability while maintaining a sense of humor that strengthens culture. With an open-door style, you empower others, avoid micromanagement, invite collaboration, and model empathy, decisiveness, perseverance, and positivity. As a proactive problem solver, you keep a pulse on the market, make concise decisions, and push for continuous improvement with an owner's mindset that drives both financial and cultural success. Above all, you lead by example, holding yourself and others to high standards of excellence, balancing efficiency with care and culture with results-executing today's vision while preparing to step into the role of Visionary leader of Replex Plastics in the near future. RESPONSIBILITIES The responsibilities of the COO / Integrator role include, but are not limited to: Business Operations & Financial Leadership * Run day-to-day operations ensuring efficiency, profitability, and alignment with the Visionary's direction. * Own the P&L: manage budgets, track results, and drive disciplined financial performance. * Review monthly financial statements with the Visionary and approve annual budgets. * Oversee labor hours, capacity planning, and resource allocation to maximize efficiency. EOS Leadership & Accountability * Lead EOS meetings (Level 10s, quarterlies, and annuals). * Provide LMA (Leadership, Management, Accountability) to the organization. * Transition into running 1:1s with executive team leaders and drive accountability across departments. * Streamline communication from the Visionary to the team through town halls and other touchpoints. * Coach and encourage the executive team members towards their individual success. People & Culture * Champion company culture, living and modeling Replex Plastics' core values. * Partner with HR to oversee staffing decisions, leadership development, and employee engagement. * Build onto "Replex University", our platform for training and continuous learning. * Serve as a cultural steward-trustworthy, approachable, and committed to employee growth, wellness, and success. Continuous Improvement & Systems * Lead ERP system sourcing, implementation, and training for efficiency and scalability. * Drive process improvements, ensuring consistency and alignment across functions. * Evaluate and improve internal systems to support growth and accountability. Cross-Functional Leadership * Lead the sales function on growth initiatives, pricing strategies, and customer management. * Partner with Marketing on content creation for U.S. and international business lines with the aim to enhance the stream of desirable sales leads. * Work with Operations leadership to drive efficiency, quality, and profitability. * Coordinate with Accounting to enhance KPI and financial reporting, automating routine tasks and highlighting actionable insights. Strategic Growth & Partnerships * Develop annual sales forecasts and long-term growth plans. * Manage the joint venture in Mexico (Skylight Design) and support global market expansion. * Lead planning and execution of new product development projects. * Review and approve key contracts, vendor agreements, and trade credit applications. Decision-Making & Investments * Partner with the Visionary on capex and strategic investment decisions. * Manage strategic supplier relationships. * Oversee purchasing of key raw materials. * Ensure decisions are data-driven, timely, and aligned with company goals. This is a full-time, in-person position based in Mount Vernon, Ohio. QUALIFICATIONS Required * 3+ years at the Director or VP level leading operations and cross-functional departments * 3 years' minimum experience of P&L management at the $10M+ revenue level * Direct experience managing 40+ employees with at least 5 direct reports * Manufacturing operations background with a strong production understanding * Hands-on experience with ERP systems, including implementation and daily use * Completion of a Bachelor's degree or higher Preferred * Experience leading at the C-suite level * ERP training experience * P&L management experience at $15-$20M scale * Experience creating and sustaining strong partnerships with customers and vendors * Industrial Sales experience with long-term client relationships Desired * Mechanical or technical background * Experience as an EOS Integrator * Advanced certifications (Six Sigma, Lean, Black Belt, etc…) * Familiarity with costing/pricing models * Bachelor's degree in STEM related disciplines THE COMPANY - REPLEX PLASTICS Replex Plastics is an American based company, started in 1991, based out of central Ohio. We manufacture high quality, 3D optical plastic components from sheets using technologically advanced industrial thermoforming, physical vapor deposition, robotic painting, and CNC machining. We currently export to 13 different countries around the globe, accounting for 20% or more of our sales. We stand behind our products and don't leave customers unhappy. We minimize quality defect and errors by running all operations according to "The Replex Way Manual", which is certified to ISO9001:2015 international standards. We enhance the ability for people to enjoy life by manufacturing products that increase their safety and security. We focus on making the world a brighter, safer and more sustainable place through the work we do every day WHY WORK WITH US? At Replex Plastics, you're not just stepping into a leadership role, you're stepping into the future. This is a rare opportunity to work alongside a seasoned Visionary, gain invaluable mentorship, and build toward one day running the company yourself. We're looking for someone who wants more than a job; we're looking for a leader who wants to make a legacy. Here's what makes Replex Plastics a unique place to grow your career: * Autonomy & Trust - You'll have the freedom to lead with independence, make decisions, and drive results without being micromanaged. * Employee-First Culture - We care deeply about our people, fostering a positive, supportive environment with high engagement and interaction at all levels. * Continuous Learning & Growth - With Replex University and our commitment to career development, you'll always have opportunities to grow and improve. * Mentorship & Leadership - You'll work directly with the Visionary, gaining firsthand knowledge and experience as you prepare to eventually step into that seat. * A Winning, Profitable Team - We're a financially strong company with a track record of success, supported by a collaborative, high-performing executive team. * Rewards & Recognition - From employee bonuses to team celebrations, we recognize and reward the contributions that drive our success. * Future Opportunity - This role isn't just about today; it's about becoming the next Visionary leader of Replex Plastics. Core Values: Replex C.A.R.E.S. Continuous self-improvement and growth for everyone at Replex Plastics. Accountability for commitments made. This means we go the extra mile when we need to, so as to uphold the commitments we make to customers, employees and vendors. Relationships - We build trust through honesty and integrity. We want customers, employees and vendors for life. Excellence in everything we do. If we can't do the job with excellence, we will not do it at all. Service the customer above all else. At the end of the day, if we do not service our customers well, we will fail as a business. For this reason, we always put servicing the customer first in our priorities. Salary: 115K-150K + negotiable incentive based upon performance Benefits: Medical, Dental, Vision, 401K, PTO Do you see yourself as a future owner, not just an operator? If you're an entrepreneur at heart who's ready to lead a thriving company into its next chapter, we want to hear from you! JOB CODE: Replex Plastics
    $86k-155k yearly est. 60d+ ago
  • Product Manager (Leadership)

    Meta 4.8company rating

    Columbus, OH

    At Meta, we're shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary product teams are creating new ways to help people connect, find communities and grow businesses. Together, we are committed to building innovative technologies - Facebook, Instagram, Messenger, WhatsApp, Workplace, Meta Quest and more - to serve billions of people around the globe.Meta Product Management Leaders work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product Management Leaders to help innovate and execute product initiatives across the company and value moving quickly. This job description represents different full-time roles across our product suite. **Required Skills:** Product Manager (Leadership) Responsibilities: 1. Lead a team through the ideation, technical development, and launch of innovative products 2. Drive product development with a team of world-class engineers and designers 3. Attract, build, manage, and develop a talented team of product leaders with a broad range of experiences, perspectives, approaches, and backgrounds 4. Establish shared vision across the company by building consensus on priorities leading to product execution 5. Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 6. Define and analyze metrics that inform the success of products 7. Understand Facebook's strategic and competitive position and deliver products that are recognized best in the industry 8. Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm 9. Manage multiple products and priorities, scale teams, and ensure org is effective, healthy and set up for success by establishing clear and measurable goals 10. Identify and initiate opportunities for new projects or focus areas and builds teams necessary to execute **Minimum Qualifications:** Minimum Qualifications: 11. 12+ years of experience in Product Management and/or Product Design 12. 12+ years of experience working collaboratively with engineering, design and user research teams 13. 8+ years of experience hiring, managing, and developing both individual contributors and senior leaders 14. Critical thinking/analytical leadership experience 15. Experience presenting to senior executive audiences 16. BA/BS in Computer Science or related field **Preferred Qualifications:** Preferred Qualifications: 17. Experience in a consumer focused technology company 18. Experience building 0-1 products, platform/ecosystem products, or marketplaces **Public Compensation:** $249,000/year to $323,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $249k-323k yearly 60d+ ago
  • Director, Product Management - Platform Infrastructure

    Coinbase 4.2company rating

    Columbus, OH

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase Product Managers play a critical role in building the next generation of crypto products. You will work closely with engineering, design and cross-functional teams to build products and new experiences. You'll play a pivotal role in shaping the future of cryptocurrency and help us achieve our mission of creating an open financial system for the world. This team sits at the heart of Coinbase's technical foundation, delivering high-leverage platforms that increase developer productivity, improve system resilience, and support regulated operations. Technologies in scope include Kubernetes, Terraform, GitHub Actions, Airflow, and Temporal. The team is actively deepening investment in areas such as AI-augmented developer tools, scalable observability infrastructure, and policy enforcement systems that span the entire development lifecycle. *What you'll be doing (ie. job duties):*** * Define and drive the product vision for Coinbase's Infrastructure organization, spanning core infrastructure, developer experience, reliability, and data governance platforms. * Coordinate work across multiple product lines and functions, ensuring the Infra PM team delivers unified, prioritized roadmaps that support company-wide objectives. * Drive platform investments that directly support business growth, developer velocity, security, and regulatory readiness across all Coinbase products.. * Serve as the connective tissue across engineering, security, compliance, legal, and product orgs, ensuring infrastructure investments are aligned, adopted, and resilient. *What we look for in you (ie. job requirements):* * Proven success leading infrastructure or platform product teams, with experience managing PMs and driving roadmaps across developer tooling, CI/CD, cloud infrastructure, and reliability systems. * Strong technical fluency and strategic thinking, with the ability to connect low-level technical systems to top-level business and product outcomes. * A deep interest in and perspective on the role of AI in developer productivity, and how platform teams can leverage it to improve velocity, quality, and experience. * Experience operating in high-trust environments - including regulated industries or security-conscious domains - with a track record of aligning diverse stakeholders across engineering, legal, compliance, and executive functions. *Nice to haves:* * Experience working with crypto products or in the crypto industry. * Background in regulated industries or environments with high security and compliance requirements. ID: GPDPM08US *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $284,155-$334,300 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $112k-146k yearly est. 60d+ ago
  • Chief Financial Officer

    Boldlygo Career and HR Management

    Columbus, OH

    Disability Rights Ohio (DRO) is a non-profit corporation with a mission to advocate for the human, civil, and legal rights of people with disabilities in Ohio. We provide legal advocacy and rights protection to a wide range of people with disabilities. Disability Rights Ohio (DRO) is seeking a full-time Chief Financial Officer (CFO) for our nonprofit organization with a commitment to our mission and core values. Reporting to the Executive Director, the CFO will oversee the financial operations of our nonprofit organization including investments and audit activities. As CFO, you will be an integral part of the leadership team in discussing the best practices for the nonprofit's finances and coming up with strategic plans to improve its overall financial health and making decisions based on the organization's financial stability. The ideal candidate will oversee cash flow planning, prepare and review budgets, and track operational metrics (KPIs.) This vital role will entail an in-depth knowledge of risk management and forecasting Return on Investment (ROI) for current and future programs. KEY RESPONSIBILITIES: Develop and monitor all strategic planning and organizational and grant budgets Prepare detailed financial statements and footnote disclosures in accordance with GAAP Develop financial policies and procedures Oversee cash flow management, track important KPIs and analyze trends Forecast return on investment (ROI) for current and future programs Ensure all financial operations comply with federal and state laws Review and interpret federal grant requirements, accounting & reporting, specifically federal grants Coordinate audit activities Supervise the Fiscal Manager/team to ensure smooth day-to-day transactions including day-to-day financial reports and accrual accounting; reviewing and approving fiscal reports, cash management, and bank reconciliation; monthly financial reports; and preparing and reviewing accounting entries Oversee and/or manage payroll and benefits. Prepare 990s for the nonprofit Inform key stakeholders of financial status and investment plans Present monthly, quarterly and annual financial statements to executives and board of directors Represent the company to investors and public officials Actively participate in annual, monthly and quarterly business and financial reviews with the nonprofit's Executive Director Qualifications ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES: Proven work experience as a CFO in a nonprofit organization and knowledge of relevant nonprofit accounting Familiarity with the way nonprofit organizations are structured Familiarity with federal grant management including Uniform Guidance and cost allocation Excellent knowledge of data analysis, risk management and forecasting methods Strong financial acumen and analytical skills and ability to explain financial terms in simple language Exceptional organizational skills and attention to detail Excellent interpersonal, written and oral communication skills (especially regarding writing budget narratives, communicating with board members, communicating with leadership team and staff) Strong business insight and strategic thinking/planning skills Critical thinking with an entrepreneurial attitude to identify and resolve potential problems Honest, ethical, and moral behavior regarding Company operations/interactions and customer confidentiality Hands-on experience with accounting and financial management software (MIP) Expertise in MS Excel including importing and exporting data to/from other platforms, Capable of managing multiple deadlines routinely Collaborative, inclusive team approach Commitment to DRO's mission statement KEY DELIVERABLES: The key deliverables expected of the CFO in this position includes clean audit, timely grant and corporate filings including 990, monthly board reports, annual agency budget, internal budgeting tools and reports for leadership, and financial policies and procedures. CREDENTIALS AND EDUCATION: Bachelor's degree in finance, accounting or a similar field is required with a Master of Business Administration (MBA) preferred. Also, a preference for a Chartered Financial Analyst (CFA) or Certified Public Accountant (CPA) or comparable accounting experience/educational background. Non-profit experience a must with 7+ years of financial management experience or relevant work experience and 5+ years people leadership experience preferred. Additional Information PLEASE NOTE THAT WE ARE PARTNERING WITH GO-HR TO FILL THIS POSITION. Any inquiries to Disability Rights Ohio (DRO) will be directed to GO-HR as directed by this site. Disability Rights Ohio (DRO) is an Equal Opportunity Employer and does not discriminate in employment activities based on any protected class. This is designed to be a good representation of the job requirements but is not a comprehensive listing of activities, duties or responsibilities required of the employee. Employment at DRO is at-will; this job description does not constitute a contract of employment.
    $80k-150k yearly est. 60d+ ago
  • Product Manager - Cash Management

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210612798 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $110,200.00-$160,000.00 As a General Manager of payment products, you own the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high quality products that resonate with clients. As a General Manager in Business Banking Cash Management Product team, you will play a pivotal role in shaping the future of our cash management products with a strong emphasis on strategy, execution, and performance reporting for wires and other money movement products. This role is central to our efforts in redefining how small businesses optimize their cash flows through innovative product strategies and market expansion. Job Responsibilities * Develop and execute the product strategy and roadmap. Engage in research and discovery to launch solutions that best meet customer needs. * Manage strategic projects with cross functional partners across product, analytics, design and sales organizations to deliver. * Own the P&L (Profit and Loss) for multiple products across the Cash Management product line with a strategic focus on driving financial and operational results that align with the business objectives. * Lead go to market efforts to define the strategy and execution to commercialize new offerings. * Establish and maintain a robust control environment in collaboration with partner teams. Required Qualifications, Capabilities, and Skills * Minimum of 5 years of experience in product management or relevant domain areas * Strong financial and business acumen with a strong bias towards practical execution * Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners * Excellent communication and interpersonal skills * Ability to work collaboratively with cross-functional teams * Strong analytical and problem solving skills Preferred qualifications, capabilities, and skills * Experience working with Treasury Services or money movement products
    $110.2k-160k yearly Auto-Apply 9d ago
  • Product Owner - Call Center & AI

    Gifthealth Inc.

    Columbus, OH

    Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Product Owner - Call Center & AI will play a critical role in designing, building, and scaling technology solutions that power our contact center and AI-driven patient experiences. This role sits at the intersection of product, engineering, operations, and AI, translating real-world call center needs into scalable, high-impact technical solutions. This individual will focus on improving automation, efficiency, and patient experience across voice AI, chat, IVR, CRM, and analytics platforms while ensuring solutions are reliable, compliant, and measurable. Key ResponsibilitiesProduct & Engineering Execution Design, build, and iterate on AI-powered call center solutions, including voice bots, chatbots, IVR flows, and automated workflows Translate operational and business requirements into technical product solutions Own technical implementation from concept, build, launch, iteration Partner closely with Product Managers, Operations, AI teams, and Engineering AI & Automation Improve AI containment, accuracy, and escalation logic for voice and chat Implement monitoring, QA feedback loops, and iteration frameworks for AI performance Work with AI/ML teams to enhance NLP, routing logic, and self-service outcomes Ensure AI solutions reduce agent workload while maintaining high CSAT and compliance Call Center Systems Build and maintain integrations across: Telephony platforms (e.g., Five9, IVR systems) CRM/Ticketing (Zendesk) Analytics tools (e.g., CallMiner, reporting dashboards) Automate back-office workflows (notes, forms, follow-ups, escalations) Optimize routing, queue logic, and agent tooling for efficiency and scale Data & Performance Define and track KPIs related to AI performance, call containment, handle time, and escalation rates Use data to inform product decisions and prioritize improvements Support experimentation and A/B testing of call flows and automation strategies Collaboration & Strategy Act as a technical thought partner for leadership on call center and AI strategy Work cross-functionally with Operations, Clinical, Compliance, and CX teams Help define the long-term roadmap for call center technology and AI innovation Qualifications 5+ years of experience in product engineering, software engineering, or technical product roles Experience building or supporting call center technologies (telephony, IVR, CRM) Strong understanding of AI-driven products (voice AI, chatbots, NLP, automation) Experience integrating APIs and third-party platforms Ability to translate business problems into technical solutions Strong analytical and problem-solving skills Preferred skills: Experience with healthcare, pharmacy, or regulated environments Familiarity with Zendesk, Five9, CallMiner, or similar platforms Experience working in high-growth or scaling environments Exposure to QA frameworks for AI or conversational systems Work Environment Location: Remote - occasional travel required Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard computer equipment, including a keyboard, mouse, and monitor, for prolonged periods. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing code and technical documentation. Must be able to communicate effectively with team members and stakeholders via written communication, video conferencing, and in-person meetings. Must be able to participate in meetings, planning sessions, and collaborative work activities during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:
    $76k-103k yearly est. 25d ago
  • Product Owner - Call Center & AI

    Gifthealth

    Columbus, OH

    About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Product Owner - Call Center & AI will play a critical role in designing, building, and scaling technology solutions that power our contact center and AI-driven patient experiences. This role sits at the intersection of product, engineering, operations, and AI, translating real-world call center needs into scalable, high-impact technical solutions. This individual will focus on improving automation, efficiency, and patient experience across voice AI, chat, IVR, CRM, and analytics platforms while ensuring solutions are reliable, compliant, and measurable. Key ResponsibilitiesProduct & Engineering Execution Design, build, and iterate on AI-powered call center solutions, including voice bots, chatbots, IVR flows, and automated workflows Translate operational and business requirements into technical product solutions Own technical implementation from concept, build, launch, iteration Partner closely with Product Managers, Operations, AI teams, and Engineering AI & Automation Improve AI containment, accuracy, and escalation logic for voice and chat Implement monitoring, QA feedback loops, and iteration frameworks for AI performance Work with AI/ML teams to enhance NLP, routing logic, and self-service outcomes Ensure AI solutions reduce agent workload while maintaining high CSAT and compliance Call Center Systems Build and maintain integrations across: Telephony platforms (e.g., Five9, IVR systems) CRM/Ticketing (Zendesk) Analytics tools (e.g., CallMiner, reporting dashboards) Automate back-office workflows (notes, forms, follow-ups, escalations) Optimize routing, queue logic, and agent tooling for efficiency and scale Data & Performance Define and track KPIs related to AI performance, call containment, handle time, and escalation rates Use data to inform product decisions and prioritize improvements Support experimentation and A/B testing of call flows and automation strategies Collaboration & Strategy Act as a technical thought partner for leadership on call center and AI strategy Work cross-functionally with Operations, Clinical, Compliance, and CX teams Help define the long-term roadmap for call center technology and AI innovation Qualifications 5+ years of experience in product engineering, software engineering, or technical product roles Experience building or supporting call center technologies (telephony, IVR, CRM) Strong understanding of AI-driven products (voice AI, chatbots, NLP, automation) Experience integrating APIs and third-party platforms Ability to translate business problems into technical solutions Strong analytical and problem-solving skills Preferred skills: Experience with healthcare, pharmacy, or regulated environments Familiarity with Zendesk, Five9, CallMiner, or similar platforms Experience working in high-growth or scaling environments Exposure to QA frameworks for AI or conversational systems Work Environment Location: Remote - occasional travel required Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard computer equipment, including a keyboard, mouse, and monitor, for prolonged periods. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing code and technical documentation. Must be able to communicate effectively with team members and stakeholders via written communication, video conferencing, and in-person meetings. Must be able to participate in meetings, planning sessions, and collaborative work activities during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
    $76k-103k yearly est. 24d ago
  • Chief Operating Officer / Integrator [HT-952223]

    Visionspark

    Mount Vernon, OH

    REPLEX PLASTICS CHIEF OPERATING OFFICER / INTEGRATOR THE PERSON Are you energized by aligning teams, building culture, and turning vision into measurable results? Do you thrive in environments where methodology and execution meet, and where your leadership directly impacts the success of a company? Are you a strategic, people-driven leader with an owner's mindset? If you see yourself as a strong COO / Integrator who is ready to step into the top seat when the time comes then YOU could be the future of Replex Plastics! Our ideal COO / Integrator personifies: Integrity & Trustworthiness: This must come first. Without trust and integrity, none of the other qualities will matter, especially in a succession role. Financial Result Accountability: The COO / Integrator will be managing the P&L, budgets, and overall business health, so financial ownership is a top priority. A Cultural Champion: Protecting and driving culture is central to being the right COO / Integrator and future Visionary. It shows the business is more than numbers; it's about people. Original Thinking & Leadership: Once trust, financial accountability, and culture are locked in, innovation and leadership will move the business forward. High Energy: Energy is crucial, but it supports other factors than leading them. It's the engine that powers integrity, accountability, culture, and innovation. Our ideal COO / Integrator is a hands-on, accessible, and present leader who communicates clearly, gives and receives feedback openly, and guides the team with honesty, respect, and a balance of high energy and calm composure that inspires confidence even in tough situations. You're strategic and relationally driven, straightforward without sugarcoating, and grounded in integrity, trust, and accountability while maintaining a sense of humor that strengthens culture. With an open-door style, you empower others, avoid micromanagement, invite collaboration, and model empathy, decisiveness, perseverance, and positivity. As a proactive problem solver, you keep a pulse on the market, make concise decisions, and push for continuous improvement with an owner's mindset that drives both financial and cultural success. Above all, you lead by example, holding yourself and others to high standards of excellence, balancing efficiency with care and culture with results-executing today's vision while preparing to step into the role of Visionary leader of Replex Plastics in the near future. RESPONSIBILITIES The responsibilities of the COO / Integrator role include, but are not limited to: Business Operations & Financial Leadership Run day-to-day operations ensuring efficiency, profitability, and alignment with the Visionary's direction. Own the P&L: manage budgets, track results, and drive disciplined financial performance. Review monthly financial statements with the Visionary and approve annual budgets. Oversee labor hours, capacity planning, and resource allocation to maximize efficiency. EOS Leadership & Accountability Lead EOS meetings (Level 10s, quarterlies, and annuals). Provide LMA (Leadership, Management, Accountability) to the organization. Transition into running 1:1s with executive team leaders and drive accountability across departments. Streamline communication from the Visionary to the team through town halls and other touchpoints. Coach and encourage the executive team members towards their individual success. People & Culture Champion company culture, living and modeling Replex Plastics' core values. Partner with HR to oversee staffing decisions, leadership development, and employee engagement. Build onto “Replex University”, our platform for training and continuous learning. Serve as a cultural steward-trustworthy, approachable, and committed to employee growth, wellness, and success. Continuous Improvement & Systems Lead ERP system sourcing, implementation, and training for efficiency and scalability. Drive process improvements, ensuring consistency and alignment across functions. Evaluate and improve internal systems to support growth and accountability. Cross-Functional Leadership Lead the sales function on growth initiatives, pricing strategies, and customer management. Partner with Marketing on content creation for U.S. and international business lines with the aim to enhance the stream of desirable sales leads. Work with Operations leadership to drive efficiency, quality, and profitability. Coordinate with Accounting to enhance KPI and financial reporting, automating routine tasks and highlighting actionable insights. Strategic Growth & Partnerships Develop annual sales forecasts and long-term growth plans. Manage the joint venture in Mexico (Skylight Design) and support global market expansion. Lead planning and execution of new product development projects. Review and approve key contracts, vendor agreements, and trade credit applications. Decision-Making & Investments Partner with the Visionary on capex and strategic investment decisions. Manage strategic supplier relationships. Oversee purchasing of key raw materials. Ensure decisions are data-driven, timely, and aligned with company goals. ** This is a full-time, in-person position based in Mount Vernon, Ohio. ** QUALIFICATIONS Required 3+ years at the Director or VP level leading operations and cross-functional departments 3 years' minimum experience of P&L management at the $10M+ revenue level Direct experience managing 40+ employees with at least 5 direct reports Manufacturing operations background with a strong production understanding Hands-on experience with ERP systems, including implementation and daily use Completion of a Bachelor's degree or higher Preferred Experience leading at the C-suite level ERP training experience P&L management experience at $15-$20M scale Experience creating and sustaining strong partnerships with customers and vendors Industrial Sales experience with long-term client relationships Desired Mechanical or technical background Experience as an EOS Integrator Advanced certifications (Six Sigma, Lean, Black Belt, etc…) Familiarity with costing/pricing models Bachelor's degree in STEM related disciplines THE COMPANY - REPLEX PLASTICS Replex Plastics is an American based company, started in 1991, based out of central Ohio. We manufacture high quality, 3D optical plastic components from sheets using technologically advanced industrial thermoforming, physical vapor deposition, robotic painting, and CNC machining. We currently export to 13 different countries around the globe, accounting for 20% or more of our sales. We stand behind our products and don't leave customers unhappy. We minimize quality defect and errors by running all operations according to “The Replex Way Manual”, which is certified to ISO9001:2015 international standards. We enhance the ability for people to enjoy life by manufacturing products that increase their safety and security. We focus on making the world a brighter, safer and more sustainable place through the work we do every day WHY WORK WITH US? At Replex Plastics, you're not just stepping into a leadership role, you're stepping into the future. This is a rare opportunity to work alongside a seasoned Visionary, gain invaluable mentorship, and build toward one day running the company yourself. We're looking for someone who wants more than a job; we're looking for a leader who wants to make a legacy. Here's what makes Replex Plastics a unique place to grow your career: Autonomy & Trust - You'll have the freedom to lead with independence, make decisions, and drive results without being micromanaged. Employee-First Culture - We care deeply about our people, fostering a positive, supportive environment with high engagement and interaction at all levels. Continuous Learning & Growth - With Replex University and our commitment to career development, you'll always have opportunities to grow and improve. Mentorship & Leadership - You'll work directly with the Visionary, gaining firsthand knowledge and experience as you prepare to eventually step into that seat. A Winning, Profitable Team - We're a financially strong company with a track record of success, supported by a collaborative, high-performing executive team. Rewards & Recognition - From employee bonuses to team celebrations, we recognize and reward the contributions that drive our success. Future Opportunity - This role isn't just about today; it's about becoming the next Visionary leader of Replex Plastics. Core Values: Replex C.A.R.E.S. Continuous self-improvement and growth for everyone at Replex Plastics. Accountability for commitments made. This means we go the extra mile when we need to, so as to uphold the commitments we make to customers, employees and vendors. Relationships - We build trust through honesty and integrity. We want customers, employees and vendors for life. Excellence in everything we do. If we can't do the job with excellence, we will not do it at all. Service the customer above all else. At the end of the day, if we do not service our customers well, we will fail as a business. For this reason, we always put servicing the customer first in our priorities. Salary: 115K-150K + negotiable incentive based upon performance Benefits: Medical, Dental, Vision, 401K, PTO Do you see yourself as a future owner, not just an operator? If you're an entrepreneur at heart who's ready to lead a thriving company into its next chapter, we want to hear from you ! JOB CODE: Replex Plastics
    $86k-155k yearly est. 60d+ ago

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